LATIOS team

Members: Hien – Nhat – Van – Xuan

Company: Continental Vietnam hotel

Content Management SystemCMS

Content creationContent managementPublishingPresentation

Content Management SystemCMS

Content creationContent managementPublishingPresentation

RESERVATION RECEPTION

CASHIER

OPERATOR

BUSINESS

CENTER

COMPUTER PREVENTING FIRE TEAM

SECURITY

CONTINENTAL

PALACERESTAURANT

ITALIANRESTAURA

NT

BAR-MASSAGEFITNESS CENTER

KITCHEN

FRONTOFFICE

ACCOUNTING

DEPARTMENT

FOOD &BEVERAGE

DEPARTMENT

GENERAL MANAGER

DEPUTYGENERAL MANAGER

ENVIRONMENTAL

MANAGEMENTREPRESENTATI

VE

DEPUTYGENERAL MANAGER

QUALITYCONTROL

TEAM

HOUSEKEEPING

SALES & MARKETING DEPARTMENT

ENGINEERING

DEPARTMENT

PLANNING &

PERSONNEL

DEPARTMENT

PUBLICCLEANING

DEPARTMENT

KITCHEN

http://www.continental-saigon.com/

Front of the house Reservation department. The operator The reception The cashiers The concierge The business center The sales & marketing department The Sales & Mkt for F&B. The Room attendants The Floor valer The health club staff The Souvenir shop staff

Back of the house The laundry staff The security The fire prevention & safety brigade The accounting department The canteen The florist The kitchen

Information flows

Reservation departments

Reception

Booking online system

Back of the house e.g. the accounting department.

Front of the house e.g. the cashier, Sales & Marketing, concierge, business center, etc.

Customers

CMS – Booking system online

Content creationContent managementPublishingPresentation

Content creation

Information from the guests:- check-in and check-out dates, number of

rooms, room types (double bed or twin bed; standard or deluxe room)

- Number of guests, method of payment- Special request i.e. airport pickup, soft

mattress, cradle for baby, low floor, city view and garden view,…

Final steps

Booking online

Reservation Department

Central repository

Intranet

Other departments

Internet

Customers

Content Management:

-Keep track of all orders from guests.

- Avoid duplication of data, check availability of rooms.

-Security

Publishing:

- Create concrete reports on the guest’s information.

Presentation:

- Feedback to guests.

- Appearance of the online reports.

- Grant access to other departments.