QPID – User Guide

CenturyLink Protected Internet Delivery

Formerly Service Delivery Gateway

User’s Guide(Browser Interface)

Prepared by:

CenturyLink Information Technologies, Inc.

Version: 02.91

Last Update: 07/27/2011 iCopyright © 2011 CenturyLink Inc. All Rights Reserved.

QPID – User Guide

Version Notice and Change Log

Version Notice

All revisions of this document are listed in chronological order. There is no relationship between the document release number and the software release number.

Document Release

Date Description of Change

2.0 01/13/2000 Reflect Screen Changes

2.1 03/07/2000 Reflect Screen Changes. Software Release 3/6/02

2.2 10/25/2001 Reflect Screen Changes

2.3 06/14/2002 Addition of File Transport Interface, and addendum to User’s Guide

2.4 09/10/2002 Removed “annual” from digital certificate

2.5 10/15/2002 Corrected ECOM url

2.6 06/25/2003 Added an email address.

2.7 08/09/2005 Updates for new QPID name and interface

2.8 04/21/2006 Updates for latest release

2.9 02/19/2007 Updated the screen shots

2.91 7/27/2011 Updated company name and screen shots

Contact Information

For questions about this document, please contact your CenturyLink Protected Internet Delivery System Administrator (qpiduser@centurylink.com). Please be sure to include your user ID in the request.

Last Update: 07/27/2011 iiCopyright © 2011 CenturyLink Inc. All Rights Reserved.

QPID – User Guide

Contents

CenturyLink Protected Internet Delivery User Guide Procedures......................................................................1

Preface.......................................................................................................................................................................................1System Requirements................................................................................................................................................................1Client User Requirements..........................................................................................................................................................1

File Transport User Interface................................................................................................................................. 2

Login Screen..............................................................................................................................................................................2Changing “CenturyLink Protected Internet Delivery” Password..............................................................................................3Send/Receive Files.....................................................................................................................................................................6Receiving a File.......................................................................................................................................................................11Updating Account Information/Options..................................................................................................................................13Archive Download - Optional..................................................................................................................................................14

Troubleshooting................................................................................................................................................... 16

Server Down............................................................................................................................................................................16Naming Collision Error...........................................................................................................................................................17Password Change Error...........................................................................................................................................................19Login Errors.............................................................................................................................................................................20Password Reset Tool................................................................................................................................................................20

Last Update: 07/27/2011 iiiCopyright © 2011 CenturyLink Inc. All Rights Reserved.

QPID – User Guide

CenturyLink Protected Internet Delivery User Guide Procedures.

Preface

The CenturyLink Protected Internet Delivery (QPID) is an application built on the Distributed Application Programmer’s Interface (DAPI) developed by CenturyLink Information Technologies. This system provides a secure communications mechanism for applications and data transfer on internal and external networks.

System Requirements

To use the QPID system you need access to a browser and an Internet connection. Browsers are available for just about any operating system, and the Internet connection is only limited by the amount of patience you have. High speed is most desirable. Most users will be connected to an internal network that has a point of presence (pop) to the internet that provides for online speeds of T1 or better and they will be using a Windows ME,2000, XP machine with Internet Explorer, Netscape, Mozilla, or Firefox. There are no version level constraints on the QPID interface today, although it’s best to stay reasonably current with your browser version.

Client User Requirements

CenturyLink assumes that your company will have a good working knowledge of the following information:

1. An Internet Browser such as Internet Explorer, Netscape, Mozilla, or Firefox.

2. Accessing a Web site using a URL

3. Naming and saving data files to directories on your computer

4. Processing your data files from the Internet to your internal system.

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QPID – User Guide

File Transport User Interface1. Connect to the URL provided by your QPID administrator

2. If you get an https protocol error, such as ”unable to access server” or “server not responding”, your firewall is probably not allowing access via the https protocol. Your firewall needs to be reconfigured to allow HTTPS.

3. If all succeeds: you will get the login screen for the CenturyLink Protected Internet Delivery. You will be able to login and download/upload data as soon as you're provided with a user ID and password.

Login Screen

When you connect to the CenturyLink Protected Internet Delivery’s URL you first see the login screen. Type your User ID and Password onto the login screen. If you are having difficulties, see the help page for up to date contact

information. If you get the message “User not Found” or “Incorrect Password” refer to the troubleshooting section “Login Errors” or the “Password Reset Tool”.

Changing “CenturyLink Protected Internet Delivery” Password

At the top and bottom of most screens is a navigation bar that contains a link for changing the password “Change Password”. The first time you log into QPID you will be forced to change the password.

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QPID – User Guide

Top Portion of the QPID Main Screen

The next screen will appear, when you click on the “Change Password” link or if your password is expired and must be changed.

Last Update: 07/27/2011 3Copyright © 2011 CenturyLink Inc. All Rights Reserved.

QPID – User Guide

Change Password Screen

Passwords must meet the following standards:

1. Length must be 8 characters or more

2. Password must contain at least 2 or more of the following: (a-z or A-Z, upper or lower case), number (0-9) or special character (!,@,#,$,%, etc).

3. New password cannot match old one by more than 3 characters

4. Passwords used in the previous 13 months cannot be reused

To change the password, first type in the old password that was used to login with, for confirmation. Then enter a new password and repeat the new password. Press the “Change QPID Password” button to complete the change. If successful, you will see a success message and then be taken back to the main send/receive screen with the “Password Successfully Changed” message.

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QPID – User Guide

Change Password Success Screen

Send/Receive Files

After login your account is validated and you are presented with the main “Send/Receive files” screen. This screen may appear slightly different due to browser rendering. The send or receive section may not display depending on your account. If you are only allowed to receive files, the top section for file upload will not be displayed. If you can only send files, the bottom section for file download will not be displayed. If you are allowed to download files, and there are none present, you will see a message stating “No Files Ready for Retrieval”. (This indicates login was successful, just no data to retreive.)

1. Use the browse button to select the file you want to send to CenturyLink.

2. Fill in the input fields and left mouse click on the “Send File” button. For more detailed information, see the description under “Sending a File.”

3. The bottom portion of the screen is a table of files that can be selected for retrieval. You can click on the filename to download or right mouse click on it and select "Save Target-as" option. For more detailed information, see the description under “Receiving a File.”

Last Update: 07/27/2011 5Copyright © 2011 CenturyLink Inc. All Rights Reserved.

QPID – User Guide

Send/Receive Files Screen Layout

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QPID – User Guide

Sending A File

1. Left mouse click on the "Browse" button.

2. This should bring up a "Choose File" dialog box

Find File for Upload Screen Layout

3. Locate the desired file and select it with a left click. The file name will appear in the "File name:" field.

4. Left click on the Open button.

5. The complete path will now be in the “Filename to Send” field of the QPID “Send/Retrieve files” screen.

6. Fill in the “Save-as Filename” field if the file needs a different name on the CenturyLink side. This would have been specified when you received your account. Also note the files uploaded cannot contain spaces or other special characters. Valid filename characters are: a-z, A-Z, 0-9, '.', '#', '-', '_' or ','.

7. Then click “Send File” to send the file.

8. During the upload you may get a screen stating the transfer is taking place. The screen will be replaced with the status when the transfer is complete. This may take anywhere from a few seconds to 20-30 minutes depending on the size of the file and your Internet connection. After successful transmission of the file the "Success" screen will notify you.

Last Update: 07/27/2011 7Copyright © 2011 CenturyLink Inc. All Rights Reserved.

QPID – User Guide

File Transport Success Screen Layout

Receiving a File

When a file is ready for retrieval you may receive an email notification if your account is setup to receive one. (You can change this option by using the “Update Account” link in the navigation bar.)

1. After logging in, scroll to the receive file section.2. Right mouse click on the file you wish to receive and then select “Save Target-As…” or “Save Link

As…”.3. You may or may not be prompted with this screen asking if it is okay to download the file.

Confirm File Download

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QPID – User Guide

4. The “Save As” dialog of your machine will appear, asking where to save the file and what to name it. Note: Some browsers may alter the name displayed on the web page, so make sure the name is acceptable.

Save As Dialog box

5. If the file already exists on your local machine, you may get prompted with a File already exists error. Click cancel unless you are sure the file is still available on the site (Use the “refresh” option if not sure.) since this may overwrite a good file with a zero byte file

Confirm File Replace

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QPID – User Guide

6. After providing the requested information, the download dialog of your machine will appear. Depending on the browser you may see one of the following screens. For Internet Explorer you will get a download complete screen with the browser still at the send/receive screen. Mozilla and other browsers may display the QPID file confirm page.

Confirm screen for Internet Explorer

QPID Confirm screen for Mozilla

Last Update: 07/27/2011 10Copyright © 2011 CenturyLink Inc. All Rights Reserved.

QPID – User Guide

Updating Account Information/Options

There is a link on the navigation bar that allows you to update your account and contact information. Just click on the “Update Account” link. This will display the following screen.

Last Update: 07/27/2011 11Copyright © 2011 CenturyLink Inc. All Rights Reserved.

QPID – User Guide

Update Account Screen

From here you change your contact information, like name, phone number and email. There is also two options that control the behavior of your account. The first is the email notification option. This controls whether or not you receive email notifications when new files are posted to the site. The other option is the file sorting option. It determines the order in which the files you have ready for download are displayed. You can have them sort by Name, Date, or Size. You can also set the order to Ascending or Descending. Once you click the update button, the new sorting options will take effect immediately. The sorting options will stay in place until you change them again.

Archive Download - Optional

Not all users will have this option. If this option is available to you, it will be listed in the navigation bar as “Display Archive”. This will display files that have been previously downloaded, that are still available for download. Note: Not all previously download files will be available! Files are aged off the server after a certain period of time. This list will display the date and time the file was previously downloaded. You can also download any of the files listed. Just use the same method used to download these files. (See the receive files section for more details.)

Last Update: 07/27/2011 12Copyright © 2011 CenturyLink Inc. All Rights Reserved.

QPID – User Guide

Archive File View

Last Update: 07/27/2011 13Copyright © 2011 CenturyLink Inc. All Rights Reserved.

QPID – User Guide

Troubleshooting

Server Down

If the server is down the following error message will appear. Notify your QPID System administrator with the URL and your user ID. (Contact qpiduser@centurylink.com).

Cannot Display the WebPage

Naming Collision Error

If the same file is sent twice a "Naming Collision Error" message will appear. Files are not to be sent twice. Validate why the file is being sent a second time and decide which is the correct file. You will need to notify the QPID System administrator (qpiduser@centurylink.com) to delete the original file if it is incorrect and then resend the correct file.

Last Update: 07/27/2011 14Copyright © 2011 CenturyLink Inc. All Rights Reserved.

QPID – User Guide

Naming Collision Error Screen Layout

Password Change Error

If your password change failed, a message will be displayed stating why the update failed. Follow the instructions provided in the change password section.

Change Password Fail Screen

Last Update: 07/27/2011 15Copyright © 2011 CenturyLink Inc. All Rights Reserved.

QPID – User Guide

Login Errors

In the situations where the user ID or password is incorrect or User ID has been disabled, you will get an error screen like the following.

After three invalid login attempts, your User ID will be locked out. You can try the password reset tool, if you know the user ID and the email address of the account. See below on how to use the password reset tool.

Login Failure Screen Layout

Password Reset Tool

If you have forgotten your password or locked your account with too many invalid login attempts, you can use the automated password reset tool to reset it. You can reach the password reset tool from the main page or the help page. To use the tool successfully, you must know the user ID and the email address that is associated with it. The first screen looks like the following.

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QPID – User Guide

Enter the user ID and email address into the fields. If the email address does not match what we have on file, you will see the following error screen. You will need to contact support through one of the other means listed on the help page.

If the user ID and email address match, you will see a success page. Then use MUST click the submit button for the reset to take place.

Last Update: 07/27/2011 17Copyright © 2011 CenturyLink Inc. All Rights Reserved.

QPID – User Guide

Then you will see a final confirmation screen. Then an email with a new temporary password will be sent to that address within five to ten minutes. You will be required to change it upon first login.

Last Update: 07/27/2011 18Copyright © 2011 CenturyLink Inc. All Rights Reserved.

QPID – User Guide

Last Update: 07/27/2011 19Copyright © 2011 CenturyLink Inc. All Rights Reserved.