LAST EDITION OFRETAIL BANkINg SummIT

175ATTENDEES

31

SPEAkERS

74%

Top seniors

93%

Financialinstitutions

98%OF THE RESPONDENTS

FROm LAST YEAR’S EVENTRECOmmEND THIS EVENT

TO A COLLEAguECountries22

In addition, the event will offer an exclusive visit to eXellerator – Standard Chartered Bank’s innovation lab, where you’ll explore the use of emerging technologies and data science for sustainable business solutions.

Nurture startup mindset to reinvent bankingCustomers and marketplaces in Asia are going through rapid changes. Banks in the region have embraced new technologies and have started to transform themselves. However the industry has to undertake a more aggressive change due to the creeping challenge of non-industry play-ers. More particularly Asian and global technology giants have started stepping on the toes of the banking industry, which is evident from their recent launches of digital wallets, cross border payment solutions and their aggressive focus on capturing an increasing share of customers’ wallets and imagination.

Investors and markets look more favorably on the technol-ogy giants than the banking industry. As banks look to transform, they are increasingly discovering in Fintechs and regulators, their partners to help adopt innovations and increase customer experience as well as engagement.

The Fifth edition of Efma’s Retail Banking Summit in Asia will focus on the key priorities and most pressing challenges faced by the banking industry in the region. Like previous editions, this year’s event will bring together the most suc-cessful banks and companies in the retail financial services ecosystem from Asia and across the world.

Implement right business model while leveraging newtechnologies to monetize dataGame changing strategy from incumbents banks whilelaunching virtual banksCreating successful partnership to meet customers’evolving needsScaling the payments landscape: how to add value andstand out among your peers?Strategies to offer personalized experience at every touch pointInnovative ways for customer acquisition and segmentpenetrationCreating new line of businesses while using openbanking and AI for new revenue streamsProducts and channels of the futureMake banking secure in digital world

RETAIL BANKING SUMMIT IN ASIA SPEAKERS

Vipin AgrawalRegional Head, Consumer Digital banking, Payments & Personalisation CIMB Bank Berhad malaysia

Joel Kornreich group CEO Alliance Bank Malaysia Berhad malaysia

Charles Mudiwa Chief Executive OfficerStanbic Bankkenya

Kazuya Sakakibara Executive Officer, IT Strategy & Product DevelopmentJibun Bank Japan

Mitsunobu OKUBO Senior Digital Strategist. Incubation Project Team Mizuho Financial GroupJapan

Venkat KumarVice PresidentKotak Mahindra BankIndia

Michael LorSenior AdvisorEfmaAsia Pacific

Royce Teomanaging Director & group Head - Data management for Consumer Banking groupDBS Bank Singapore

Vincent BastidChief Executive OfficerEfmaFrance

Albert Lee SEVP & CEO, Retail Banking CTBC BankTaiwan

Stuart SmithHead of Regional Engagement and user Experience Design, uOB TmRW Digital Bank UOBSingapore

Anurag Mathur Head of Retail Banking & Wealth management HSBC Bank Singapore

Dr. Christian RolandFEVP Agile EnablementSiam Commercial BankThailand

Manohar Chadalavadaglobal Head, Servicing & Transacting Journey and Retail Banking Innovation Standard Chartered Bank Singapore

Nyoman Sugiri Yasa Executive Vice PresidentBank RakyatIndonesia

Henry R. Aguda SEVP, Chief Technology and Operations Officer and Chief Transformation Officer Union Bank Philippines

Fahim uz Zaman general manager, middle EastEfmamiddle East

Michał Błaut Director of Application Development and CRm Solutions Bureau PKO Bank PolskiPoland

Suporn Sunthornrohit Head of Retail Business unit K BankThailand

John Berry Senior AdvisorEfmaunited kingdom

George Beatty Senior Advisor & Regional manager for Australia and New Zealand Efma Australia

Sam Tanskul managing Director Krungsri FinnovateThailand

Jakub Zakrzewskigeneral manager - APACRevolutSingapore

RETAIL BANKING SUMMIT IN ASIA SPEAKERS

PROGRAM 6 NOvEMBER 2019

Welcome coffee and registration8.15

Opening session

Opening address

Vincent Bastid CEO Efma France

Welcome note

Fahim uz Zaman general manager, middle East Efma middle East

8.45

8.55

Using Data successfully for Hyper-Personalization

Royce Teo managing Director & group Head - Data management for Consumer Banking groupDBS Bank Singapore

Scaling the payments landscape: how to add value and stand out among your peers? Riding on E-commerce trend and accelerating opportunities through customer insights An ecosystem, A new impactful way to be more than ordinary banking New solution for online merchantSuporn Sunthornrohit First Senior Vice President Kasikornbank Thailand

9.00

11.10

Data + Monetization: leveraging new technologies

Manohar Chadalavada global Head, Servicing & Transacting Journey and Retail Banking InnovationStandard Chartered Bank Singapore

9.50

Implement right business model while leveraging new technologies to monetize data

Scaling the payments landscape: how to add value and stand out among your peers?

Coffee break and networking10.40

DIALOGUE SESSION: Implement right business model while leveraging new technologiesto monetize dataRoyce Teo managing Director & group Head - Data management for Consumer Banking groupDBS Bank Singapore& Albert Lee SEVP, CEO, Retail banking CTBC Bank Taiwan& Manohar Chadalavada global Head, Servicing & Transacting Journey and Retail Banking InnovationStandard Chartered Bank Singapore& Avishek Nandy Principal Bain & Company Singapore& Michael Lor Senior Advisor Efma Asia Pacific

10.15

Game changing journey to re-engineer growth of retail banking business in CTBC Bank Banking challenges in Taiwan market Embark on transformation journey Pillars of successAlbert Lee SEVP, CEO, Retail banking CTBC Bank Taiwan

9.25

PROGRAM 6 NOvEMBER 2019

DIALOGUE SESSION: Scaling the payments landscape: how to add value and stand out amongyour peers?

Jakub Zakrzewski general manager - APAC Revolut Singapore& Chisato Nakamura manager Jibun Bank Japan& Amaar Naveed Ikhlas Head of Strategy EP Systems Pakistan& Fahim uz Zaman general manager, middle East Efma middle East

12.20

Lunch break and networking12.50

Environment of Japanese retail payment Japan moved into full swing towards a cashless society Jibun Bank successfully released innovative mobile debit service for online/offline Legal reform in Japan has enabled banks to adopt e-kYC using biometricsKazuya Sakakibara Executive Officer , IT Strategy & Product Development Jibun Bank Japan

11.35

Open innovation - How to leverage AI, Blockchain, API etc

Mitsunobu Okubo Senior Digital Strategist Mizuho Financial Group Japan

14.50

How AI is leveraged to deliver outcome in the areas of: Risk Fraud Customer Experience AI Channels (chatbots , Whatsapp etc..)Venkat Kumar Vice President Kotak Mahindra Bank India

14.25

Addressing growing threats from alternative banking solutions Tech giants like google, Facebook and Line are entering the market and disrupting the retail banking ecosystem. How should banks react and compete? Driving Customer Experience by weaving bank and mobile wallet services into users’ digital and social media lives Best practices for delivering a truly frictionless mobile banking service

Kaushik Chowdhury Executive Director – payments Standard Chartered Bank Singapore

Guy Ziv VP Sales PayKey Israel

12.00

Creating new line of businesses while using open banking and AI for new revenue streams

DIALOGUE SESSION: Creating new line of businesses while using open banking and AI for newrevenue streamsStuart Smith Head of Regional Engagement and user Experience Design, uOB TmRW Digital BankUOB Singapore& Venkat Kumar Vice President Kotak Mahindra Bank India& Michael Lor Senior Advisor Efma Asia Pacific

15.15

TMRW - ASEAN’s Digital Bank for ASEAN’s Digital Generation

Stuart Smith Head of Regional Engagement and user Experience Design, uOB TmRW Digital BankUOB Singapore

14.00

PROGRAM 6 NOvEMBER 2019

Hyperpersonalisation in Banking, a real life perspective

Vipin Agrawal Regional Head, Consumer Digital banking, Payments & PersonalisationCIMB Bank Berhad malaysia

Open Banking Analytics

Leandro Gimeno global Head of Sales Strands Spain

17.05

17.30

Our journey towards personalisation: Segment of One Changing mindset in an organisation Discovering the power of data Continuous improvements towards Segment of OneAnurag Mathur Head of Retail Banking & Wealth management HSBC Bank Singapore

16.40

DIALOGUE SESSION: Innovative ways for customer acquisition and segment penetration and strategies to offer personalized experience at every touch pointNyoman Sugiri Yasa Executive Vice President Bank Rakyat Indonesia& Anurag Mathur Head of Retail Banking & Wealth management HSBC Bank Singapore& Michael Lor Senior Advisor Efma Asia Pacific

17.45

Coffee break and networking15.45

New acquisition model using emerging digital ecosystems

Nyoman Sugiri Yasa Executive Vice President Bank Rakyat Indonesia

16.15

Innovative ways for customer acquisition and segment penetration and strategies to offer personalized experience at every touch point

PROGRAM 7 NOvEMBER 2019

Welcome coffee and networking

Coffee break and networking

8.15

11.25

CIGBI APAC awards panel

Products and channels of the future

Distribution of awards to the winners

Dialogue session with CIGBI APAC award winners

John Berry Senior Advisor Efma united kingdom

9.00

9.10

The Alliance way: a different approach to customer relationship and engagement – using SME as example

Joel Kornreich group CEO Alliance Bank Malaysia Berhad malaysia

Keynote by Accenture

Divyesh Vithlani Head of Financial Services for ASEAN Accenture Singapore

9.30

8.45

Mobile focused financial inclusion strategy Jumping straight to the strategy of designing all solutions with mobile first approach Operating in an environment with high penetration of smart phones getting all the customer segments including SmEs to highly depend on mobile focused solutions Creating cross-border capabilities in Sub Saharan Africa Frenemies: Banks and TelcosCharles Mudiwa Chief Executive Officer Stanbic Bank kenya

9.55

The future of SEA Fintech updating SEA Fintech Ecosystem use case of successful Fintech in SEA use case of krungsri InnovationSam Tanskul managing Director Krungsri Finnovate Thailand

10.20

DIALOGUE SESSION: Products and channels of the future

Joel Kornreich group CEO Alliance Bank Malaysia Berhad malaysia& Charles Mudiwa Chief Executive Officer Stanbic Bank kenya& Sam Tanskul managing Director Krungsri Finnovate Thailand& John Berry Senior Advisor Efma united kingdom

11.00

Key factors in transforming successful Customer Journey into bank’s revenue Find your niche: how do customers choose their internet banking How can a few tweaks dramatically improve customer experience What are the common pitfalls customers hate most

Michał Błaut Director of Application Development and CRm Solutions BureauPKO Bank Polski Poland

Tomasz Ampula Digital Transformation Expert | Product Owner Consdata Poland

10.45

End of conference16.30

On-site visit

Wrap-up session

Visit to eXellerator – Standard Chartered Bank’s innovation lab

Shuttle service from and back to Shangri-La Hotel

14:00

PROGRAM 7 NOvEMBER 2019

Networking lunch13.15

DIALOGUE SESSION: Creating successful partnership to meet customers’ evolving needs

Henry R. Aguda SEVP, Chief Technology and Operations Officer and Chief Transformation OfficerUnion Bank Philippines& Christian Roland Head of Transformation - FEVP Transformation Siam Commercial Bank Thailand& Kayvon Deldar Program Head for the Fintech and Insurtech Verticals Plug and Play Singapore& John Berry Senior Advisor Efma united kingdom

12.35

Expanding the game - Going beyond traditional banking with partnerships

Christian Roland Head of Transformation - FEVP Transformation Siam Commercial Bank Thailand

Key takeaways by:

George Beatty Senior Advisor & Regional manager for Australia and New Zealand Efma Australia

12.10

13.00

Creating successful partnership to meet customers’ evolving needs

DX Journey (Our Digital Transformation Journey) EX (Employee Engagement) CX (Customer Engagement) FX (Financial Engagement)Henry R. Aguda SEVP, Chief Technology and Operations Officer and Chief Transformation OfficerUnion Bank Philippines

11.45

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REGISTRATION FEE

Efma l 10 Boulevard Haussmann l 75009 Paris l France l Tel: + 33 1 47 42 52 72 l Fax: + 33 1 47 42 56 76 l www.efma.com

APE: 8230Z l vAT ID: FR 38 313 062 788 l Efma sarl company with registered capital of EUR 15,000 l RC Paris 313 062 788

In accordance with Article 27 of the law on the processing of personal data of 6.1.78, the information which you are requested to provide is necessary

to enable us to process your registration and is intended for Efma’s services. You may access this information and request that it be rectified if necessary.

PRACTICAL INFORMATIONDATESThe Retail Banking Summit in Asia will begin with a welcome coffee on Wednesday 6 November 2019 around 8.30 and will end the Thursday 7 November around 17:00

VENuEShangri-La Hotel22 Orange Grove RoadSingapore 258350Hotel website

LANGuAGES All sessions will be held in English.

ACCOMMODATION A block of rooms has been provisionally reserved for the nights from 5 to 7 November at Shangri-La Hotel. The cost of a single room is S$350 per night (including breakfast and in-room wired Internet and Wi-Fi access) and the cost of a double room is S$390. Subject to ten percent (10%) service charge per room night and prevailing government taxes, currently at seven percent (7%)

REGISTRATIONThe registration fee covers participation in the Retail Banking Summit, documents, lunches and coffee breaks. Registration fees must be paid in full prior to the event. Efma reserves the right to refuse entry to any delegate who has not paid his or her invoice prior to the event. We welcome late-bookers, but credit card information must be provided. The event is reserved for top-level bankers and space is limited. Please note that the organizers reserve the right to refuse some applications.

CANCELLATIONIf you cancel your registration before Friday 6 September 2019, it’s free of charge!For a cancellation made between Saturday 7 September and Wednesday 23 October, you will be charged 20% of your registration fee.From Thursday 24 October until the event, you will be charged 100% of your registration fee unless medical certificate provided.

If you are not able to come to the event, please send a substitute delegate as no reimbursement will be made.

Please note that the registration for an Efma event is only available online. To register, please go to www.efma.com/registerasia19

€0 for 2019 Efma Premium Pass holders - www.efma.com/premiumpass €0 for Efma members €1,650 for representatives of non-member financial institutions and Efma partners (associate members and business partners) €2,650 for representatives of non-financial institutions (not partner of Efma)

VAT not applicable. All registrations are strictly individual.

NEW: If you wish to use the ePass pack to register for this event, please note that 1 code is neededfor this registration.

You don’t know what is the ePass yet? Discover it here!

Do you plan to join this event with your team? Good news, discounts apply for group registrations! Contact registration@efma.com for more details.

3-910%

ParticipantsDiscount

10-1430%

15+40%

RETAIL BANKING SUMMIT PRACTICAL INFORMATION

Fahim uz ZamanProgram Directorfahim@efma.com

Syed Zubair AliEvent manager

zubair@efma.com