larc2014 - services portfolio
TRANSCRIPT
SWIFT Latin American Regional Conference (LARC) - 2014
Jorge Espinoza Manager, SWIFT Customer Support
Federico Dávalos Manager, Produban
Training Support Consulting
S I M P L E , A C C E S S I B L E , C U S T O M I Z A B L E
E X P E R T I S E W H E N A N D W H E R E Y O U N E E D I T
B U I L D I N G O N 4 0 Y E A R S E X P E R I E N C E
SWIFT Services A unique offering around SWIFT’s core competences
LARC 2014 - SWIFT Services Overview - 29 May 2014 2
S W I F T S E R V I C E S CLIENT CHALLENGES
S E R V I C E A R E A S CLIENT BENEFITS
Benchmark
Being at the heart of the financial industry and
building on 40 years of experience, a wide team
of SWIFT Services experts are at your service
to help you with your challenges and
opportunities. SWIFT Services experts offer you
the highest quality of training, consulting and
support, tailored to your needs. They keep you
going, resolve your issues and propose
improvements where seen.
Regulation
Efficiency
Improving their customer’s
experience
New initiatives
Reduced costs
Enable growth
Enable compliance
Reduced risk Advice
Train Implement
Operate
Support
Changing landscapes
Cost reduction
Performance
In-house expertise
Happy customers
Streamlined operations
Risk management
LARC 2014 - SWIFT Services Overview - 29 May 2014 3
Support
From re-active
To pre-emptive
Training
Focus on customised
packs
Consulting
Increased focus on
custom solutions
LARC 2014 - SWIFT Services Overview - 29 May 2014 4
LARC 2014 - SWIFT Services Overview - 29 May 2014 5
Prevention
Prevention
STANDARD
STANDARD plus
PREMIUM
PREMIUM plus
PREMIUM custom
Community level
Medium volume
customers with time
critical operations
High volume customers
Market Infrastructures
RTO (*)
<2 hours
<4 hours
<6 hours
* RTO: Recovery Time Objective LARC 2014 - SWIFT Services Overview - 29 May 2014 6
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More choice!
Adapting our offering to your
changing learning trends &
preferences
SWIFT Training today
4 learning channels: classroom, on-site, web class
and eTraining
Community
training
Specialised
training
Tailored training
Tailored training
+10.000 users
trained per year
Business analysts,
implementers, operators,
administrators, sales staff,
security officers, etc.
Using SWIFT – Certification Programme
Essential knowledge to get
started with SWIFT
Classroom courses &
eTraining modules
Specialised or advanced
knowledge & skills
Classroom courses, web
classes & Certification
Customised to an individual
institution
Private classroom courses,
web classes, eTraining
modules & Certification
8.8/10
customer
satisfaction
Entr
y level sessio
n
LARC 2014 - SWIFT Services Overview - 29 May 2014 8
New &
wanted!
Be inspired…
Business & Standards
ISO 20022 for T2S
Connectivity
Deploying Alliance Access
Using SWIFT –
Certification Programme
Introduction to Financial Sanctions
TSU and BPO in 90 minutes
Alliance Access Administrator Optimising your Alliance
resilience
Creating SWIFT messages
SEPA – Are you ready?
ISO 20022 for JASDEC
Understanding Alliance Lite2
Alliance Access/Entry
Operator
SWIFTNet Security Officer
SWIFT for Corporates Specialist
Operating HSM
Operating RMA
Entr
y level sessio
n
More flexible approach…
LARC 2014 - SWIFT Services Overview - 29 May 2014 9
10 LARC 2014 - SWIFT Services Overview - 29 May 2014
Traffic data and
intelligence
Industry and initiatives
Business Operations
Advice
Technical Design and
Infrastructure Advice
Implementation
• New or changing MI
specs (T2S, DTCC,
SGX, CLS, CPA…)
• Regulation and
Compliance
• Cyber threat
• Operational excellence
• Care
Services
• Integration
services
• Installation
services
• Solution design
• Resilience
• Testing
• Cloud Services
• Landscape analysis
• Business Intelligence
• Governance
• TCO analysis and
benchmarking
• Operations
benchmarking
• Business Operations
review
• Market practice
implementation
• Standards
implementation
• SWIFT Ref
LARC 2014 - SWIFT Services Overview - 29 May 2014 11
Strategy Design Internal
preparation Testing Go Live Operate
Impact
assessment
(Business and
Technical)
Solution
design
Integration
Services
Go Live
assistance
SWIFT Project Management
Support End-to-end
Implement
Testing
assistance
Support
Services
End-to-end
Project Management
Training and knowledge transfer
- Centre of Expertise
- E-training, Webex, Classroom, Custom
- Technical/Infrastructure, Business/Standards, Industry
Operational
Services
LARC 2014 - SWIFT Services Overview - 29 May 2014 12
Access to expertise
Field Services
Adopt best practices
Benchmarking
Reduce time to market
SWIFT Project Management Support End-to-end
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Analyze Design Implement Test Roll-out Operate
Consulting
Training
Reduce operating cost
Proactive risk mitigation Operations
Post-project support
Access to self-support tools
and engineers
Proactive monitoring and
problem avoidance
24x7 availability
Support
Build up in-house knowledge
and expertise
Increase automation and STP
Increase efficiency
Reduce TCO
Working with Banco Santander – Mexico
Federico Dávalos
Implementation Manager
Produban
Produban is part of the Santander Group and provides technology
services to the Santander Group’s financial entities in the
Americas.
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S A N TA N D E R - M E X I C O O B J E C T I V E S
SWIFT consulting was engaged and worked together with the Bank to
find solutions for:
1 . M I G R AT I O N F R O M 6 . 0 TO 7 . 0
2 . I M P L E M E N TAT I O N D ATA B A S E R E C O V E RY
3 . S W I F T T R O U B L E S H O O T I N G T R A I N I N G
New initiatives
In-house expertise
LARC 2014 - SWIFT Services Overview - 29 May 2014
Benchmark
Advice
Train Implement
Operate
Support
S W I F T E N G A G E M E N T
15
Working with Banco Santander - Mexico
LARC 2014 - SWIFT Services Overview - 29 May 2014 16
SANTANDER BENEFITS
1. Improved resilience – With the added Alliance Access DB
recovery license the system resilience has improved considerably
2. Improved technical expertise – The daily and personal
interactions with SWIFT consultants and engineers have improved
the SWIFT’s technical expertise at the Bank.
3. Business requirements accomplished
Where to find more info….
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Q&A
?
SWIFT Latin American Regional Conference (LARC) - 2014 28-28 May 2014 18
Please provide us with your feedback!
• Kindly complete the survey form and submit upon exiting
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