laptop survival and management help desk services pat valiquette mark miller campus tools – fall...
TRANSCRIPT
Laptop Survival and Laptop Survival and ManagementManagement
Help Desk Services
Pat Valiquette
Mark Miller
Campus tools – Fall 2006
What is spam?What is spam? A lot of different things but for
our purpose it is any unwanted e-mail
Why don’t we stop it? Well, we block a lot of email but it is not always obvious
Like asking the Post Office to only deliver the mail you want
RESPITERESPITERensselaer Enterprise Spam Interdiction Rensselaer Enterprise Spam Interdiction
TechnologyTechnologyWeb based spam filterhttps://respite.rpi.edu/An opt-in application.Scans email sent to @rpi.edu but not if
sent from within RPI.Only scans messages smaller than 250K.Owners of lists need to submit request to
[email protected] to opt-in
Viruses, Trojans, and Worms,Viruses, Trojans, and Worms,
Campus wide license for Symantec Anti-virus Enterprise edition
Install from of the RPI webLive updates from Symantec – onlineDefinitions file available daily from
Symantechttp://helpdesk.rpi.edu - software
Symantec Anti-virusSymantec Anti-virus
If you think your system is infected and are having trouble booting the system – try Safe Mode – during boot sequence press F8
Run SAV scanIf you need a new virus definition file use the With
Networking option – go to www.symantec.com and download the latest definition file.
Spyware and AdwareSpyware and Adware
Malware, while not as obvious as spam or as destructive as viruses, degrades system performance.
Adaware, Spybot, Microsoft's Windows Defender http://www.microsoft.com/downloads Install and use a malware client. We have
instructions on installing and using Adaware but there are others that are equally effective. No cost and live updates.
http://helpdesk.rpi.edu/ - Software
Which Updates are ImportantWhich Updates are ImportantMicrosoft Windows updates
daily at 3 AM
My Computer – right click – open properties
Symantec Antvirus – daily at 8PMMalware software
Microsoft Office UpdatesMicrosoft Office Updates
http://office.microsoft.com/
If you want the Office media you can get it from the Campus Computer Store for $15.
Data and Physical SecurityData and Physical Security
Laptops – Computer Security – security cable 250 MBs RCS file space
– Connecting to AFS space – now another file space EZ-snapshot – register online – 10 GBs http://helpdesk.rpi.edu – Other Service – EZ-
snapshot service CD/DVD writer – tend to be one time USB connected backup or thumb drive IBM Rescue and Recovery – ThinkVantage button
Laptop imageLaptop image
Available from the VCC Help Desk for MCP– T60 – full and base– T43 back to T22 – base image only
Base image includes:– Windows, MS Office, VPN, SAV, Internet Explorer– Get remaining software either off the software
download web page or– Off software server – MS Visual Studio.Net 2003,
Maple, SecureCRT
Items of Interest Items of Interest
Use Ctrl-Alt-Del to bring up the task manager. System hung – hold power button down for about
10 seconds and system will power down. Disk check will usually at next power on
About once a semester run Disk Defragmenter – Start – Program – Accessories – System Tools. Use the Analyzer first
Items of InterestItems of Interest
Check the Event logs – possible problems– Right click on My Computer – Manage – Event Viewer
The Switch Users option is nice but each user logged on is sharing the same system resources.
Ruckus – music service is available– http://www.ruckus.com – join – need your RCS userid
Polytechnic Newspaper is online– http://www.poly.rpi.edu/
Items of InterestItems of Interest
Adding printers is easy and fast– Start – Printers and Faxes – add a printer Be sure to
use the pmanager that was installed for your system.
Want to set up a web page – use your AFS file space. Your home page will be www.rpi.edu/~yourRCSuserid
Open your afs space and put the web pages into your public_html directory
Items of InterestItems of Interest
Windows Firewall – leave it on so that it will help protect your system. It will ask about allowing connections.
Battery life can be extended if you allow the battery to run down prior to connecting the AC adaptor.
