lapland holidays with canterbury travel 2015 · 6 for reservations and information visit or call...

Lapland Holidays with Canterbury Travel2015

For reservations and information visit www.santa-holidays.ie or call Dublin (01) 67707762

Imagine a place where the scenery is simple yet majestic; where sheer silence is only broken by the sound of huskies barking excitedly in anticipation of their next sleigh run. �is is the place where you can drive a snowmobile through deep, crisp snow or enjoy a romantic reindeer sleigh ride. �is is the glory of Lapland, the home of a kindly gentleman, now over 400 years old, who still believes in the true meaning of Christmas – Santa Claus. Celebrate the festive season and enjoy a once in a lifetime holiday to a land full of mystery and magic. For Canterbury Travel are not about the movement of people, but about precious moments worth remembering.

Canterbury Travel has been in the safe and secure hands of an Irish family, since its inception over 40 years ago. Since then Canterbury Travel has established its position as THE premier tour operator to Lapland.

We believe that when you participate in a Canterbury Travel tour, it’s important to enjoy the best standards of service and tour content available. Our holiday

arrangements are inclusive of not only flights, accommodation, transfers, taxes, in-flight catering and meals as per itinerary but outdoor activities as specified, using huskies, reindeer and snowmobiles, the hire of snowsuits and boots, children’s entertainment and an individual meeting with Santa together with presents for children ages 2-11 years inclusive.

Contents 2 Introduction

3 Tour activities and Inclusions

4-5 Pyha Resort and Accommodation

6-7 Idyllic Lapland

8-9 Lapland Lullaby

10 Frequently Asked Questions

11 Insurance and Terms & Conditions

Welcome to Lapland with Canterbury Travel

From N. Ireland call 01923 822388 Canterbury Travel - THE - Lapland Specialist 3

Visit Santa with Canterbury Travel

YOUR FLIGHTSTours in this programme are undertaken by charter flights. Charter services are based on the use of Aer Lingus aircraft, from airports as specified in the programme. Flight times shown are subject to final slot confirmation by the airport authorities.

CLIENTS SECURITYCanterbury Travel is a fully bonded tour operator. Clients travelling from the Irish Republic are protected by the Tour Operators Licence no. 096 issued by the Commission for Aviation Regulation. Clients booking with Canterbury Travel are fully protected. Canterbury Travel is a full time agency member of the International Air Transportation Association (IATA). Reliability remains assured. ABTA V6364.

Tour Inclusions & ActivitiesThe following items are included on our tours.

FREE SPECIAL SOUVENIRS On departure from Lapland you will receive a selection of souvenir licenses to commemorate your visit to Lapland, including an Arctic Circle Crossing Certificate covering the activities undertaken.

FUN FOR ALL Children’s entertainment is available in Pyha with performances in the late afternoon/early evening, with the exception of arrival and departure days.

FREE SOUVENIR CD Throughout your stay in Lapland you and your children can sing along to our very own ‘In Search of Santa & his Elves’ song. (1 CD per booking provided, prior to departure from Lapland.)

MAGICAL EFFECTS Special Magical Effects are created in Pyha. Here, Santa has the magical ability to fade away & children and adults alike will be captivated as their dreams of meeting Santa come true; Arctic weather conditions permitting.

TOUR ACTIVITIES Your holiday to Lapland is a wonderful opportunity to experience an array of fun yet traditional snow-based activities, which are indigenous to this region.

2-3 NIGHT TOUR ACTIVITIES

Make Friends with the Huskies Prepare to be enthralled as the gallant huskies power their way through the Lappish countryside, beneath trees laden with snow in search of the great man. During your 90 minute husky adventure you can learn the art of husky mushing, or experience a thrilling sleigh ride as a passenger. Tour the husky farm and learn about the lives of the dogs and meet some of the huskies.

Learn about Santa’s reindeer Your 90 minute reindeer adventure takes in a beautiful sleigh ride through the forest. While at location you will be listening to engaging stories about these magnificent creatures from the herdsmen while enjoying hot berry juice beside a log fire. There may even be time to feed the reindeer.

Snowmobile Experience Enjoy an exciting 1.5km snowmobile and sleigh ride through the snowy tundra of the Arctic as we search for Santa. Children’s snowmobiles will be available at various locations.

Snow Activities There will be a variety of snow games with Santa’s Elves including snowman making, tobogganing and snow ball fights. Additional use of toboggans is free of charge in resort.

Meet the Elves at Home Your search for Santa will include a visit to the Elf House, where you will meet Wendy Wood and some of the elves who have been preparing toys for all the boys and girls who have made it on to Santa’s ’good children list’ this year.

Journey to a Magical Post Office View the Magical Post office and see where the Elves sort the mail. While in Lapland you will have the opportunity to send postcards to your loved ones.

Your Santa Visit – All Tours When your search for Santa is finally realised and you discover this enigmatic mans’ home, you and your children will meet him in private. See their faces light up as they achieve their dream of meeting the real Santa. Children age 2-11 years will receive a gift from Santa.

Your Personal Tour Guide Throughout your stay in Lapland you will be accompanied by a personal tour guide. They will meet and greet you at the airport in Lapland and will be on hand throughout each day of your tour. Your guide has expert local knowledge and will be able to answer most of the questions you may have while in Lapland.

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�e magical resort of

Pyha

Pyha is a small village which is set in the stunning

scenery on the edge of the National Park area, well-known locally for excellent ski and spa facilities. It’s no wonder that Santa has chosen to reside in this marvellous location just above the Arctic Circle. In Pyha you can experience some of the best accommodation that Lapland has to o�er. Choose from a luxury apartment, to a traditional log cabin or a comfortable hotel room, convenient to resort. It is hard to imagine anywhere more beautiful or unspoilt than Finnish Lapland. And it is here where we can see why Santa has chosen Lapland as his homeland…

Pyha Log Cabin

Pyha Log CabinIn Pyha we have a selection of log cabins which are suitable for families of 3-6 persons. The log cabins vary in style, layout and decoration. Cabins are open-plan (so no separate bedrooms) and the beds vary from double beds and bunk beds (very traditional and Lappish in style) to beds/mattresses in a loft area suitable for both adults and children. Cabins have a log fire, drying cupboard, kitchenette, sauna and a shower room with w.c. Cabins are generally 12-20 mins from the resort centre.

Pyha Log Cabin


Pyha Suite A Pyha Suite is suitable for 2-5 persons. The Pyha Suites have 2 bedrooms, one with twin beds and the other with a double bunk at the lower level and a single bunk above. They also offer a sauna, private facilities, drying cupboard, kitchenette and a lounge area with TV/DVD. The Pyha Suites are a short walk from resort centre.

Pyha Apartment A Pyha Apartment is suitable for 4-8 persons. The Pyha Apartments have 3 bedrooms, two with twin beds and another with bunk beds and a sauna, private facilities,

drying cupboard, an equipped kitchenette and a lounge area with double sofa bed and TV/DVD. The Pyha Apartments are a short walk from resort centre.

Pyha Hotel Rooms The main hotel where the restaurant is located features a selection of rooms for 2/3 persons. Plus a small number of family rooms, that can accommodate 4 persons. This is an excellent choice should you wish to have easy access to the restaurant.

Pyha Suite Pyha Apartment Pyha Hotel Room


Capture the true spirit of Christmas at the scenic resort of Pyha, the perfect setting for your 3 day Lapland activity holiday. Drive snowmobiles over open tracks and experience reindeer and husky sleigh safaris as your Arctic expedition begins. Santa’s Special Elves, Noisy Nod, Tricky Dicky, Speedy Sam and Snowy Bowy will

ensure that you have lots of fun along the way as you search for the great man. And, while Santa has been very busy supervising the dispatch of toys in time for Christmas Day; he will be thrilled to meet all the children who have made this very special journey to see him.

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Idyllic Lapland

Tour detailsDay 1It’s time to join us for our Arctic adventure in Lapland. Upon arrival in Rovaniemi, your personal tour guide will be waiting to meet you, and then it’s time to board your coach for the journey to the resort of Pyha. A small ski resort and a beautiful setting for your holiday. A brief stop will be made in Luosto, where you will receive your warm over garments and boots before resuming your journey to Pyha. After checking in to your accommodation, this evening enjoy dinner in the restaurant. Evening meals are buffet style and usually include a selection of children’s favourites. Will Tricky Dicky outwit you this evening in resort?

FUN FOR ALL

MAGICAL EFFECTS

FREE SOUVENIR CD

FREE SPECIAL SOUVENIRS


• Meet the Elves at Home• Journey to a Magical Post Office• 90 minute Reindeer Experience• 90 minute Husky Experience• Snowmobile & sleigh ride (1.5km)• Children’s snowmobiles• Snow games with Santa’s Special Elves• Tobogganing• Private meeting with Santa• Present from Santa• 2 nights full board accommodation

including a Festive Gala dinner• Flights with Aer Lingus• In-flight catering• Thermal snow suits and boots• Souvenir licences• Souvenir CD• All taxes

Day 2Your ultimate Lapland experience commences this morning as we begin our expedition to search for Santa. Following a warm and filling breakfast, join your tour guide and head to a variety of locations where snowmobiles, reindeer and husky teams will lead the way in the quest to find the great man. Today we’ll meet the huskies and experience a thrilling husky safari. Later you might like to briefly relax by an open fire for a cup of hot berry juice, while listening to tales of the lives of the reindeer from the herdsman. We’ll stop for a simple yet warming lunch before resuming our activities. Will you meet Santa in his secret hideaway today or will you see the Elves at home? Perhaps Noisy Nod or Wendy Wood will provide us with a clue as to where Santa may be. Following a fun-filled day it’s time to return to Pyha, there may still be time to play in the snow before enjoying the Festive Gala dinner this evening.

Day 3After a hearty breakfast, our search for Santa resumes. It’s imperative that you find Santa today, if you failed to meet him yesterday. Once again, we will enjoy sleigh rides in the Lappish wilderness drawn by the faithful reindeer, valiant huskies or a motorised skidoo. Santa is always thrilled to meet and to speak with every child who visits him, for he knows that they have travelled from afar and he has a little present for each and every one of them (as per brochure). Lunch will be provided prior to departure from Pyha. During your journey to the airport, you will receive commemorative licences of your stay in Lapland. As we say farewell to Santa, Noisy Nod, Tricky Dicky, Snowy Bowy and Speedy Sam, let’s sing the Elf Song just one more time…

Idyllic Lapland

Your Search for includes:


Escape the hustle and bustle of the modern world and be transported to a land full of mystery and magic. Join us in celebrating all that is Christmas

in the beautiful yet small resort of Pyha. Here you will be spellbound by the beauty of the Lappish Wilderness. Feel the power of the paw, as the huskies whisk you away through ancient snow-covered forests and experience a sheer adrenalin rush as the snowmobiles power through virgin snow as you search for Santa.

Tour detailsDay 1Leaving Ireland far behind, we arrive in Lapland. Sit back and relax on board the coach and after crossing the Arctic Circle – let the fun begin as we sing the Elf Song! Prior to arriving in Pyha, a brief stop will be made in Luosto to collect your thermal clothing. You may be staying in a wilderness location but fear not as the accommodation in Pyha will provide you with all your regular creature comforts. After you have checked in to your accommodation, we hope the spirit of Christmas begins this evening as you relax and enjoy the welcome dinner.

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Lapland Lullaby

FUN FOR ALL

MAGICAL EFFECTS

FREE SOUVENIR CD

FREE SPECIAL SOUVENIRS


Lapland Lullaby

Day 2Enjoy a hot buffet breakfast in resort. Then it’s time for our adventure to begin; join your guide and head to a secret location where we have been advised Santa has recently been seen. Huskies and reindeer will help you and the Special Elves will provide clues as to where Santa may be. Learn about the lives of Santa’s furry friends, there may even be time to feed a reindeer before enjoying a sleigh safari. After an exciting morning, we’ll stop for a simple yet warming lunch. At the Magical Post Office, perhaps one of the Elves sorting the mail will know where Santa is? If we don’t find him at home today, then we are certain to do so tomorrow. Back in Pyha you may wish to relax with a sauna. Once again this evening there will be a buffet style dinner.

Day 3Following breakfast, we’ll resume our search for Santa and our new friends the huskies and reindeer will help us with our endeavours once again. Perhaps Prancer, Donner & Blitzen will advise our guides of the best routes to take. This morning we will be transported through prepared tracks

in an area known for its outstanding natural beauty. Only the sound of the ever powerful snowmobiles will briefly break the sense of peace and tranquillity. If you didn’t find Santa yesterday, then today will be the day. Will Wendy Wood and Corporal Kandy know where Santa is? Expect to play lots of snow games with the Elves, although you’ll need to try to keep up with Speedy Sam as he races around. Watch out for Tricky Dicky, will he send you in the wrong direction, as we undertake a final search for this mesmerising, jolly man. Tonight we will enjoy a farewell Gala dinner in Pyha.

Day 4This morning you can relax in resort before we say a fond farewell to our Lappish friends. Why not enjoy some tobogganing or perhaps try some skiing (local charges apply). Lunch will be taken in Pyha. Your personal tour guide will be providing you with souvenir licences to commemorate crossing the Arctic Circle, en-route to the airport. If possible, a short stop will be made to enable you to purchase some Lapland souvenirs, before it’s time to board your flight home to Ireland.

• Meet the Elves at Home• Journey to a Magical Post Office• 90 minute Reindeer Experience• 90 minute Husky Experience• Snowmobile & sleigh ride (1.5km)• Children’s snowmobiles• Snow Games with Santa’s Special Elves• Tobogganing• Private meeting with Santa• Present from Santa• 3 nights full board accommodation

including a festive Gala dinner• Flights with Aer Lingus• In-flight catering• Thermal snow suits and boots• Souvenir licences• Souvenir CD• All taxes

Your Search for includes:

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FAQ’sWHAT IS INCLUDED IN THE COST OF MY TOUR? Return charter flights to and from Rovaniemi Airport in Finland. Services as specified within the tour itinerary, transfers, accommodation & meals, and the loan of snow suits and boots for the duration of your stay. A gift allowance for children age 2-11 years inclusive, on all overnight tours.

IS IT LIKE VISITING AN AMUSEMENT PARK WITH A SANTA’S GROTTO? No. Our tours operate to resorts and venues which are typically idyllic and traditional. Where possible, our activity programmes are not held in touristic centres.

WILL WE FIND SANTA? Rest assured, Santa being such a wise man, he knows that you have made a very special effort to find him. And, when you do meet him, he will have a present for all children (ages 2-11 years inclusive) and he will fully understand your children and provide appropriate answers to their questions.

WILL THE REPRESENTATIVES SPEAK ENGLISH? On overnight tours you will be accompanied by a personal tour guide. They will meet and greet you at the airport in Lapland and will be on hand throughout each day of your tour. Your guide has expert local knowledge and will be able to answer most of the questions you may have while in Lapland. Both our tour guides and local representatives, speak very good English.

HOW COLD WILL IT BE IN LAPLAND? Generally, temperatures average between -5c and -25c, although it has been known to drop to -45c. However, we do provide a loaned thermal snow suit and boots for the duration of your stay in Lapland.

WILL IT BE DARK DURING OUR STAY? An average day in Lapland provides 4-5 hours of grey light (usually between 10:00 and 14:30, although this can vary subject to location). When the sky is clear, it may be blue with the most amazing colours. At other times, the sky will be as though it is night time, although any light is reflected by the snow, making it possible to see where you are walking. Venues in Lapland are generally lit by roaring fires & Lappish outdoor candles, which provide a very attractive setting for our events.

WILL WE SEE THE NORTHERN LIGHTS? It is possible to see the Northern Lights (Aurora Borealis), though as a natural phenomenon, there is no guarantee. The lights appear like a storm in the sky with white, red or green lights dancing through the atmosphere.

CAN I DRIVE A SNOWMOBILE? To drive a snowmobile you must be in possession of a valid driving licence, with the following exception – where all driving is undertaken on private land, the minimum driving age is 15 unless driving a children’s snowmobile where the minimum age is 4 years (subject to height restrictions).

HOW SAFE IS IT? It’s perfectly safe as long as you follow the instructions of our Arctic guides. Please remember that our activities operate in Arctic conditions & in the interests of safety your guide may alter the schedule contents of the tour at any time.

IS THE TRIP SUITABLE FOR AN INFANT? Infants (aged less than 2 years at the time of return travel) are welcome on our tours. You will be required to provide suitable over garments and boots for your infant, for the duration of your tour. Prior to booking you should consult your GP and receive his/her professional advice about taking your infant to Lapland. Infants travel free of charge on our tours with the exception of an infant admin fee of €100.

IS THE TRIP SUITABLE FOR DISABLED OR SEVERELY ILL CHILDREN? We understand that for many severely ill or disabled children, that a visit to meet the real Santa is a magnificent dream. Our promise to you is that we care enough to try & ensure that their dream is realised. Over the years we have had the honour to work with a number of leading children’s charities and to carry many children with conditions such as cancer, cystic fibrosis, blindness, paraplegia & many other disabilities. We hope we can continue to play a part in making such special dreams come true.

WHAT IS THE FOOD LIKE? Clients participating on an overnight tour will begin the day with a buffet breakfast with cold and hot options, followed by a simple yet warming lunch provided at the activity venue. The buffet dinner is more substantial & caters for most tastes, with children’s favourites available. Stations are replenished frequently.

NO SMOKING POLICY We operate a no smoking policy for our charter flight and coaches to Lapland. Hotels & restaurants in this programme are non-smoking in all areas.

WHAT ARE THE PASSPORT AND HEALTH REQUIREMENTS? For UK and Irish citizens a full 10 year passport is required for entry into Finland (5 year passport for children). Other passport holders should seek advice from the Finnish Embassy at Russell House, Stokes Place, Dublin 2. Ireland. Tel. +00353 (1) 4781344. Passports should be valid until following the return date from Finland. For non-EU citizens usually a min 3 month passport validity will be required, which should be confirmed with your local Finnish Embassy. There are no vaccination requirements, however when travelling overseas, it is prudent to advise your Doctor of your destination and secure the latest professional advice as to any precautions that may be necessary.

WHAT IS THE LOCAL CURRENCY? The Euro is the currency used in Finland. Please note there are only limited banking facilities at Rovaniemi Airport. Clients should obtain currency prior to departure.

BROCHURE PHOTOGRAPHY Photography used for day time photographs in this brochure has been undertaken during the period of ‘greylight’ offering the most suitable conditions with clear skies. Due to the changeable nature of the Arctic weather, such conditions cannot be guaranteed. All photography has been obtained using professional photographers and equipment. Reproductions to the same standard may not be possible using normal amateur equipment.


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Insurance, Terms and Conditions

** Covers 2 adults and up to 4 children under 15 years of age

CANTERBURY TRAVEL (LONDON) LTD. herein after called the Company, give notice that:

1. All arrangements are made subject to the following terms and conditions. When you book with Canterbury Travel you are deemed to accept in full, the Booking Conditions herein together with any other information brought to your attention before you booked your package. Please read them carefully in conjunction with ‘Frequently asked questions.’ From the time we issue our Confirmation/Invoice for your chosen tour a contract exists between you and Canterbury Travel. These Booking Conditions and any agreement to which they apply are governed in all respects by English law. Each party agrees that any dispute, claim or other matter arising from or in connection with your contract or booking will be dealt with the Courts of England & Wales only (if not referred to Arbitration – see clause 7).

2. When taking a booking Clients will pay to the Company the specified deposit (the deposit amount will be advised at the time of booking). If the booking is accepted by the Company the deposit will be retained and go towards the payment of the total cost of the arrangements. Receipt of the deposit does not imply acceptance of the booking by the Company and the Company cannot accept responsibility for any delay or expense suffered by the Client between receipt of the deposit and the written notification by the Company of acceptance or non-acceptance of the booking. If the booking is not accepted by the Company and no acceptable alternative arrangements can be offered the deposit will be returned. A confirmation/invoice will be sent in due course which will specify the date for payment of the outstanding balance. If a booking is made within the payment period the total cost of the holiday must be paid at the time of booking.

3. If the Client cancels the arrangement, or the Company cancels the arrangements because of failure by the Client to pay the balance by the prescribed time, the deposit is forfeited. Additionally, the Company may recover from the Client any additional costs incurred in making and cancelling the arrangements.

4. All arrangements quoted in this brochure are based on known costs and exchange rates when the brochure was produced in Feb 2015. The price of your holiday is subject to surcharges on the following items: governmental action, currency, aircraft fuel, overflying charges and airport charges. Even in this case we will absorb an amount equivalent to 2% of the holiday price which excludes any insurance premiums and any amendment charges. Only amounts in excess of the 2% will be surcharged. If this means paying more than 10% on the holiday price, you will be entitled to cancel your holiday with a full refund of all money paid except for holiday insurance & amendment charges. Should you decide to cancel because of this, you must exercise your right to do so within 14 days from the date printed on the invoice. Having already provided for the above in the event that the currency exchange rate or other factors better that from which the brochure is costed no refund would be made.

5. After acceptance of the booking if the Client cancels his arrangements or does not pay the balance of the holiday price by the prescribed time the Company reserves the right to cancel the booking and in such cases the Client will forfeit the deposit. In addition if either event occurs within 56 days of departure the following cancellation fees become payable by the Client. Period before departure within which written cancellation is received:

more than 42 days 29-42 days 15-28 days 0-14 on day of departure Deposit 40% 60% 100% Total cost

Cancellation charges including (deposit paid) as % of total price

We regret that in the event of cancellation, deposits cannot be carried over to a future year or to alternative travel arrangements.

6. If circumstances beyond the Company’s control cause either withdrawal or modification of the advertised arrangements which are made by the Company as agents for the suppliers of transport, accommodation and other services, the Company agrees to immediately notify Clients and if possible offer comparable arrangement or a prompt and full refund of all monies paid by the Client. Such withdrawal will not take place after the date when the balance becomes due, with the exception of booking condition No. 20, unless for reasons amounting to force majeure or in the event that the Client defaults in payment of the balance.

7. Disputes arising out of, or in connection with this contract, which cannot be amicably settled, may (if the Client so wishes) be referred to arbitration under a special scheme which, though devised by arrangement with the Association of British Travel Agents is administered quite independently by the Chartered Institute of Arbitrators. The scheme (details of which will be supplied on request) provides for a simple and inexpensive method of arbitration on document alone with restricted liability on the Client in respect of costs. The scheme does not apply to claims for an amount greater than €5,000 per person or €25,000 per Booking or to claims which are solely or mainly in respect of physical injury or illness or the consequences of such injury or illness. If you elect to seek redress under this scheme written notice requesting arbitration under the scheme must be made within nine months after the scheduled date of return from the holiday.

8. Amendments of bookings received in our office in writing prior to 56 days in advance of tour departure will be charged an amendment fee of €75 per person involved in the transaction. Amendments to bookings made within 56 days of departure will be treated as a complete cancellation of the holiday involved and cancellation fees set out under booking condition 5 still become applicable. Name changes are accepted at any time prior to departure at a cost of €75 per person administration charge, provided at least one member of the original party continues to travel. In addition any costs incurred to airlines for cancelled air tickets and any additional cost incurred for new tickets at higher value will be charged. Where scheduled airlines are concerned this this will often be the total value of the original air ticket as a minimum. A further charge of €50 for administration & re-issue of ticket fees will be made for names changed within 14 days of travel.

9. Responsibility is accepted by Canterbury Travel that the tour arrangements described in this programme are provided to reasonable standard. Responsibility is also accepted for the proven acts and/or omissions of our employees, agents and suppliers under our control. Appropriate compensation will be offered should we fail in this respect. Such compensation payments do not apply for changes resulting from changes of schedules and cancellations by air, sea and rail transportation companies, war or threat of war, riots, industrial disputes, disasters of natural or nuclear nature, terrorist action or other reasonable events beyond our control. Suppliers mentioned above are defined as those providing goods or services appertaining to your holiday with whom we have formal contractual relationships. Where the services in question are carriage by air, water or rail our responsibility is limited in accordance with the relevant conditions of the carrier. We have limited liability/responsibility with regards to airlines and aircraft.

10. Responsibility is accepted for proven negligent acts or omissions, by our employees, agents and suppliers, under our control, in respect of claims arising as a result of death, bodily injury, or illness caused to the lead name to the contract and/or any other named persons on our confirmation invoice. Suppliers mentioned above are defined as those providing goods or services appertaining to your holiday with whom we have formal contractual relationships. Where the services in question are carriage by air, water, land or rail our responsibility is limited in accordance with the relevant conditions of the carrier. Such claims being subject to English Law in respect of any question of liability or quantum and all proceedings shall be within the exclusive domain of the English Courts.

11. Where you suffer any accidental illness, personal injury or death, resulting from any activity not part of your holiday arrangements made by us, all possible advice and assistance will be offered. This will include where appropriate at our discretion, financial assistance up to a limit of €5000 per booking. Such financial assistance is limited to appropriate circumstances whilst you are still outside the United Kingdom /Ireland and will be by way of a loan which you will be required to repay within 56 days of your return to the United Kingdom /Ireland. Canterbury Travel must provide written consent before any expenditure can be considered and further Canterbury Travel reserve the right to have complete control over legal proceedings including but not limited to the selection, appointment and control of your legal representation.

Canterbury Travel shall not be liable for expenses normally covered by Holiday Insurance policies at least equivalent to that offered by Canterbury Travel on page 11 and it is therefore in your own interest to ensure that you are in possession of a suitable travel insurance policy.

12. Transportation arrangements made on your behalf provide for the use of a variety of services. In the event of transportation delays arising, meals, refreshments and/or overnight accommodation will be in accordance with the conditions of contract of the respective carrier being used. Additionally the delayed departure benefit provides cover subject to the applicable terms and conditions specified where travellers have availed themselves of insurance cover via Canterbury Travel.

13. Our tours are based on using charter aircraft. Tours are operated subject to a minimum participation level equivalent to 80% of aircraft seating capacity. For overnight tours, we reserve the right to cancel up until 8 weeks prior to departure date. For day trips we reserve the right to cancel up until 4 weeks prior to departure date. Accordingly, no compensation or out of pocket expenses will be paid.

14. If the Client shall bring a claim against the Tour Operator, arising out of the negligent acts or omissions of the Tour Operator’s agents, suppliers or subcontractors, and if the said claim is settled by any payment by the Tour Operator to the Client, whether by agreement or following a court judgement, the Tour Operator shall be subrogated to the customer’s personal rights of action against the said agents, suppliers or subcontractors for recovery in the customer’s own name. Further, the Client will render all necessary assistance to the Tour Operator in connection with any recovery proceedings.

15. Activities throughout your holiday are undertaken in Arctic conditions. The organisers reserve the right to vary the tour content and duration of activity in accordance with local safety practice. Duration of outside activities will vary in accordance with conditions applicable on the day and times and schedules specified in the itinerary are those expected to apply but will be adjusted locally to fit with current conditions. Parents and guardians are responsible at all times for the supervision of children travelling within their party for the total duration of the tour. Structures featured within our tours, built from ice, snow etc, eg Snow Holes, Snow Igloos are dependent on satisfactory levels of snow and means of its compactability. Where inappropriate conditions exist such structures cannot be provided as they are dependent on specific Arctic weather conditions prevailing. Tours within our brochure operate in the Arctic. Most pictures in the brochure depict snowy conditions. Lack of snow however would not be an acceptable reason for cancellation or compensation. The programme would be adapted to fit with this situation. The tour would continue with the other or alternative elements provided and there would be no right of cancellation due to lack of snow.

16. For our Day Tours, in the event of an aircraft diversion or delay in departure our total liability to you will be as follows: a delay in departure exceeding 4 hours where the Clients have not boarded the aircraft will result in the tour being cancelled with a full refund of payments made. In the event of aircraft diversion the following procedures will be followed: where the new airport of arrival is within a 150 mile radius of the original airport by road, bus transportation will be provided to the original airport and the tour will operate in full. To comply with flight crew regulations this will inevitably mean the departure from Lapland in the early hours of the following morning. For arrivals at airports outside a 150 mile radius a Day Tour based on appropriate services available in the locality at short notice will be provided, which of course may vary greatly to that offered in the tour described. In all the years of operation of Day Tours, eight have been cancelled and only three diverted to an airport. By agreeing to our booking conditions you accept our total liability to you in the event of tour cancellation will be a full refund of tour cost. We cannot be responsible for other out of pocket expenses such as overnight hotels, petrol, taxi fees etc. Passengers availing of Canterbury Travel Insurance will receive compensation of €50 per person for such items.

17. The operation of Magical Illusions within the tour content cannot be guaranteed as they are subject to suitable conditions applicable within the Arctic environment and do not form part of our contract with you. We do wherever possible operate such illusions as they do enhance the tour quality. Images used within the brochure of Santa and his elves are purely representative of the standards that are provided on our tours. Actual elves and Santa may vary in accordance with location visited.

18. It is a requirement of our contract with you, that you be in possession of a comprehensive winter sports insurance policy that covers all activities featured in our tours as good as or superior to that featured on page 11 of our brochure.

19. Canterbury Travel reserve the right to adjust the content of inclusive tours featured in this programme. Prior to your entering into a contract with us, such changes will be advised to you. Should adjustments be necessary after you have entered into a contract with us we will advise you in writing or by email.

20. Should the need arise, we reserve the right to substitute an alternative air carrier, aircraft type, origination/destination airport or to operate the flight via another domestic airport to that previously quoted for our tours. Such alterations do not provide a right of cancellation or compensation.

21. Any money paid by a Client to an officially appointed agent of Canterbury Travel is at all times held on behalf of the ATOL holder i.e. Canterbury Travel.

22. Occasionally, ½ price child places among other promotional deals are offered on a subject to availability basis. To qualify, bookings must consist of a minimum of 2 adults and 2 children and if a ½ price child place is applicable it will be allocated to the youngest aged child. Should amendments occur to the booking resulting in a reduction in party numbers below the minimum requirement the ½ price child place is forfeited and a revised invoice will be issued. Award of ½ price child places is at the sole discretion of Canterbury Travel and may be withdrawn or introduced at any time in accordance with management decision. Only one ½ price child place will be granted, per booking.

23. Our interest lies in providing our clients with a hassle free and enjoyable holiday. Thereby if in our reasonable opinion or that of a person in authority, any threatened disruptive action prior to commencement of your holiday, or subsequent action on holiday, which affects the enjoyment of others, allows us the right to terminate your personal holiday and similarly for all others named within the same booking. Should this occur there would be no refund or compensation paid and it would be necessary for you to arrange at your own expense return transportation to the United Kingdom or Ireland and any other costs relating to your alternative arrangements.

24. Consumer Protection: – The air holidays and flights in this brochure are protected by the Commission for Aviation Regulation, since we hold a Tour Operators Licence granted by the CAR. Our licence number is T.O.096. In the unlikely event of our insolvency, the Commission for Aviation Regulation will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information, visit the Commission for Aviation Regulation website at www.aviationreg.ie

25. Excursions, other tours or services that you may choose to book or pay for whilst you are on holiday, are not a part of your package holiday provided. For any other excursion, tour or service that you book, your contract will be with the provider of the service and not with us. We are not responsible for the provision of the excursion, tour or service or for any thing that happens during the course of its provision by the operator or supplier.

IMPORTANT INFORMATION • Data Protection Act. Please be assured that we have measures in place to protect the personal booking information held by us. The

information will be passed on to the principal and to the relevant supplier of your travel arrangement. The information may also be passed on to public authorities such as customs or immigration if required by them, or as required by law. Certain information may also be passed on to security or credit checking agencies. If you travel outside the European Economic Area, controls on Data Protection may not be as strong as the legal requirements in this country. We will only pass your information on to persons responsible for your travel arrangements. This applies to sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, whether EEA or not, we will be unable to provide accept your booking. In making this booking you consent to this information being passed on to the relevant persons.) Full details of our data protection policy are available on request.

Published February 2015

INSURANCETravel insurance is a vital aspect to booking a holiday, giving you protection against unforeseen circumstances that could otherwise spoil your holiday. It is important that you purchase travel insurance that properly covers your participation in whatever activities you may undertake at the time that you make your booking. To assist you with this, we have arranged competitive travel insurance from Travel & General Insurance Services Limited to specifically meet your needs on your holiday.Canterbury Travel (London) Limited is an Appointed Representative of Travel & General Insurance Services Limited and are authorised and regulated by the Financial Conduct Authority, full details can be found at www.fca.org.uk Please note that Liability cover for Snowmobiling can be purchased in resort.

Schedule of coverSection Sum insured per person Excess per personStandard cover A Cancellation or curtailment charges €5,000 €50 (nil LOD)B Medical expenses €5,000,000 €50 Inpatient benefit €20 for each 24 hour period to a maximum of €500 NilC Personal accident Disability - €25,000 Nil Death - €10,000 NilD Delayed departure €100 Nil Cancellation due to delayed departure €5,000 NilE Personal effects €2,500 €50 Money €500 €50 Tickets €1,000 €50 Passport or visas €250 €50 Temporary loss of baggage €100 NilF Personal liability Up to €2,000,000 €250G Legal expenses Up to €15,000 NilH No snow benefit €50 per day to a maximum of €400 NilWinter sports cover included

Premiums including Insurance Premium TaxEurope Per adult Per child Per Family**4 days €71.50 €35.75 €143.00

Important declarationAn insurance policy can only provide cover in respect of an event/occurrence which is sudden, unforeseen and beyond your reasonable control.Any facts known to you, which could possibly result in you having to make a claim, must be disclosed to us otherwise you may not be covered.In addition, anyone named under the policy must have read and understood the following relating to Pre-existing Medical Conditions: 1. Do you or a Close Relative have a Pre-existing Medical Condition? 2. Have you or a Close Relative received a terminal prognosis for a medical condition? 3. Are you a Close Relative aware of a medical condition but have not received a formal diagnosis? 4. Are you or a Close Relative on a waiting list or have the knowledge of the need for surgery in a hospital? 5. Are you aware of any circumstances that could reasonably be expected to give rise to a claim on this policy?If you cannot make this declaration when you take out the insurance, you must contact Healthcheck on 0044 (0)844 826 2711.

A policy document that fully defines the cover, conditions and exclusions will be sent to you with your booking confirmation. When you receive your policy, please take the time to read it carefully to ensure you understand what is and what is not covered, and that all activities that you may wish to participate in are included. If it does not meet your requirements, please return the policy, proof of premium and any other relevantdocuments to us within 14 days of receipt and we will refund the premium in full, provided you have not travelled or made a claim.

FAILURE TO COMPLY WITH THE TERMS & CONDITIONS OF THE POLICY MAY RESULT IN COVER BEING RESTRICTED.


From N. Ireland call 01923 822388 Canterbury Travel - THE - Lapland Specialist

Tel (01) 6770776 Tel 0044 (0)1923 822388

Fax 0044 (0)1923 457016 [email protected] www.santa-holidays.ie

42 High Street, NorthwoodMiddlesex HA6 1BL

Opening Hours: Jan-Sept

Mon-Fri: 09.00-17.30Sat-Sun: 09.00-15.00

Oct-DecMon-Fri: 08.30-19.00Sat-Sun: 09.00-17.00

Please check our website for extended opening hours

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Lapland Holidays with Canterbury Travel2015

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