language chatbot speaking your · chatbots are able to keep context and jump between multiple ......
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Chatbot speaking your language
Digital business & AI
9. AprilSchloss Hof
Štěpán Kopřiva, CTO and co-founder
Blindspot SolutionsPrague, Czech Republic
Blindspot Solutions is a machine learning / optimization boutique based in Prague. We build our solutions on cutting edge research in machine learning, optimization and data analysis as well as on the broad knowledge in software engineering of large distributed systems.
MACHINE LEARNING: Predictions of future state, recommendation systems, detection and classification systems
PLANNING & SCHEDULING: Logistics planning, manufacturing scheduling, inspection scheduling, task allocation
STRATEGIC OPTIMIZATION: Optimal audit processes, randomized asset allocation, randomized security strategies
Blindspot Solutions
Chatbot speaking your language
Chatbot
Short for chat robot, a computer program that understands human conversation, or chat, (through artificial intelligence).
Natural language understanding/processing/generation
Could you please buy me a flight to London
Buy ticket Lost luggage
General FAQ
Chatbot service architecture Could you please buy me a flight to London for tomorrow?
Buy ticket Lost luggage
Chatbot application architectureIntent-based Knowledge-based
Available chatbot features
Languages In most of the platforms major languages are supported, others are available via translation
Context Chatbots are able to keep context and jump between multiple conversational topics
Personality Chatbots may have personality
Human handover
In case that the chatbot cannot provide the answer he knows how to default to human handover mode
Learning Chatbots may learn automatically from user decissions and responses
Chatbot use-cases
Knowledgebase:“How can I set up a new banking account? What is current EUR/USD rate?”
Well scoped purpose:“I would like to sell my iPhone 6 for EUR 300.”-- eBay bot
Ask questions when appropriate, lead generation:“I can see you are interested in mortgages, may I offer you one of our products?”-- Erica bot, Bank of America
Use-case: Erica - the virtual assistant, Bank of America
● Digital banking assistant, voice and text● Deployed in a mobile application● Simple tasks: account balance● Transferring money between accounts● “I want to send money to friends”● Insights for customers● Analysis of customer behaviour● Recommendations on what to do● Developed since October 2016
Use-case: Trading bot, TD Ameritrade● Access account through Messenger and
Twitter● Put quotes via the bod● Follow the stock exchange changes● Bot is augmented by a human support
OCR authentication in a chatbot
● 3rd party tools easily integrated into chatbots
● Information extraction for streamlining ID reading
● Technologies for reading documents and scans
Surname: Name: ID number:
Date of birth: Place of birth:
Nationality:Date of issue: Date of expiry:
DoeVojtěch123456789
01.01.1980Pardubice, okr. PardubiceCzech1. 1. 20001. 1. 2000
Starting with chatbots in an enterprise
Single goal Choose single purpose bot - knowledgebase or intent
Platform Choose suitable platform and implementation team
Internal Test the bot properly, ideally internally
4 business Let the bot talk to customers
Contact
Blindspot Solutions s.r.o.http://blindspot.ai
Office Address
Blindspot SolutionsU Nikolajky 5
Praha 5, 150 00Czech Republic
Registered Address
Blindspot SolutionsBřežánecká 758/2
Praha 5, 158 00Czech Republic