laguna lifestyle apr - jun 2013

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CLUB DIRECTORY

EXECUTIVEMANAGEMENTTEAMMr. Patrick BowersManaging Director & CEO

Mr. Bradley LeaheyGeneral Manager

Mr. Ng Jin TongFinance Director

Ms. Chua Leng HeokSenior Golf Manager

Mr. Andy LowSales Manager

Ms. Alyssa TanMarketing & Public Relations Manager

Mr. Lionel RobertsFood & Beverage Manager

Mr. Girard M. GuevaraSales & Corporate Event Manager

Ms. Sylvia TayHuman Resources & Administration Manager

Laguna Lifestyle is published quarterly for Laguna Hospitality. All rights reserved. Reproduction in part or whole without permission is prohibited. MICA (P) 098/05/2012. All

materials within this publication are correct at the time of print. Laguna Hospitality reserves the right to amend details of any of the promotions featured. Opinions expressed

by contributors and advertisers in Laguna Lifestyle need not represent those of the Club, the publisher or the editor. We welcome articles, pictures, feedback and other

contributions from Members. However, the Club, the publisher and the editor reserve the right to edit all materials or decline publication.

GOLF TEE TIMESTel: 6248 1777 / 778 / 779Fax: 6542 1170Email: [email protected]

CORPORATE &TOURNAMENT GOLFTel: 6248 1798Email: [email protected]

CORPORATE EVENTS &BANQUETSTel: 6248 1758Fax: 6542 1132Email: [email protected]

MEMBERSHIPSALESTel: 6248 1729Fax: 6542 1132Email: [email protected]

MEMBERSHIPSERVICESTel: 6542 6888Fax: 6542 1132Email: [email protected]

MEMBERSHIPACCOUNTSTel: 6248 1697Fax: 6542 1132Email: [email protected]

SOCIAL &RECREATIONTel: 6248 1770 / 771Fax: 6542 4215Email: [email protected]

SUITE ROOMRESERVATIONSTel: 6248 1777 / 778 / 779Fax: 6542 1170Email: [email protected]

11 Laguna Golf Green, S ingapore 488047 | Tel : 6542 6888 | Fax: 6542 1132 | www.lagunanat ional .com

Telephone

6543 9651Appointment Hours

Mon to Fri: 12.00pm to 8.00pmSat & Sun: 10.00am to 5.00pm

adevaspa.com

CONTENTS VOL02

APRIL - JUNE2013

PLAY08 A Secure Future With Laguna National

10 Singapore And Malaysia Launch The Causeway Trophy 2013 At Laguna National

13 2012 Asian Tour Performance Report

14 Member’s Interview: Family Ties

REFRESH34 Cholesterol: The Good, The Bad And The Truth

36 Out Of Service

40 Turn Up Your Workout With New Equipment

HAPPENINGS42 Christmas Golf And Prize Presentation

43 Shanghai Night

44 Client Appreciation Day

46 Hong Bao Golf Competition And Tuan Bai

48 Golfing In The Land Of A Thousand Smiles

50 19th Annual Member And Staff Golf Competition

52 Okinawa Extravaganza

53 Calendar Of Events

54 Social & Recreation Events

UPDATE58 Welcome To The Laguna Family

60 Affiliate And Reciprocal Clubs Programme

02 Club Directory

04 Dining Directory

05 Contributors

06 General Manager’s Message

TRAVEL26 Jinji Lake International Golf Club

28 Greg Norman

29 The Royal Hawaiian Golf Club

30 Merging Of Water Sports And Golf Made Possible

SAVOUR18 Food & Beverage Manager’s Message

19 Pine Valley Promotion

21 Enmaru Izakaya Promotion

22 Yakiniku Ten, Lakes Café And Pebble Beach Promotions

24 Member’s Lounge Promotion

DINING DIRECTORY

Lakes Café

Pebble Beach Café

Pine Valley RestaurantLunch commences at 11.00am on weekends and Public Holidays.

Enmaru & Ten Restaurant

Member’s Lounge

Open daily 7.00am to 9.00pm (last order at 8.45pm)

Weekdays 11.00am to 7.00pm (last order at 6.30pm)

Weekends, Eve of Public 10.00am to 8.00pmHolidays & Public Holidays (last order at 7.30pm)

Open daily Lunch: 11.30am to 3.00pm (last order at 2.30pm) Dinner: 6.00pm to 10.30pm (last order at 9.30pm)

Open daily Lunch: 12.00pm to 3.00pm (last order at 2.30pm)

Dinner: 5.30pm to 10.00pm (last order at 9.30pm)

Sundays - Wednesdays 2.00pm to 10.00pm& Public Holidays

Thursdays - Saturdays 3.00pm to 11.00pm& Eve of Public Holidays

Telephone

6248 1733

Telephone

6248 1744

Telephone

6248 1755

Telephone

6248 1722

Telephone

6248 1711

Please observe our dress code when you visit any one of our F&B outlets: • Smart casual • No open toe sandals or flip-flops

Bradley A golf aficionado who spends most of his time on the greens and watching the game, even when he is not working. Nonetheless, his family does not take second place to the game as he also enjoys exploring new eating places with them.

Patrick A sports and lifestyle management executive with over 25 years of experience, during which he has managed 60 high-end clubs across 30 countries and 5 continents. His career highlights include 9 years with IMG where he worked for Tiger Woods, and his appointment as Vice President of Sports & Golf for Dubai Event Management Corporation by His Highness Sheikh Mohammed.

Alyssa An accidental marketer who relates the life of a marketer to being an alcoholic - craving the madness of deadlines only to indulge all over again when the high subsides. Thankfully, the arrival of a little one taught her the importance of work life balance.

Lionel A veteran of the hospitality scene who was also a finalist for “F&B Personality of the Year” Award in 2004/05 and “Most Innovative F&B Personality” Regional Award in the Hospitality Asia Platinum Award 2008.

Nick A globetrotter who has lived and worked in Canada, USA, China and Taiwan. Nick possesses invaluable experience after working at top clubs such as The Country Club in Brookline and The Royal Montreal Golf Club.

Leo A closet heavy metal fan who gets a charge out of taking a trip on the wild side, usually behind a set of drums. During his free time, Leo takes joy in blogging and synthesising “would be” songs in his little black book.

Mave An ardent self-learner with a burning passion for visual arts. A photography enthusiast who enjoys taking shots of everything from food to humans, Mave believes everything can look good through the camera lens.

Maggie A resident Mongolian in Laguna, Maggie started off as a golf tour organiser in China and has always loved the thrills and spills of golf since. Today, Maggie plays the important role of “Club Ambassador”, the bridge between Members and staff.

CONTRIBUTORS

LAGUNA LIFESTYLE | APRIL – JUNE 2013 5

GENERAL MANAGER’S MESSAGEDear Members,

I would like to start off by thanking our members of Laguna National for the kind Ang Pow contribution which was distributed evenly to the whole team here at Laguna National. This was greatly appreciated.

Many of you were understandably concerned about the future of Laguna National in light of the recent release of the White Paper in January. While we will discuss this issue in detail in a forthcoming article titled “A Secure Future With Laguna National”, I am delighted to inform you that we have secured Laguna’s future until 2040.

We are also proud to announce the signing of a new Affiliated Partner - ONE°15 Marina Club located at Sentosa Island bringing you even more benefits as a Laguna Member. More information can be found in the

ONE°15 Marina feature under the Travel section and our Membership department will be happy to assist you with any enquiries.

On the Social & Recreational facilities, we have listened closely to your feedback and upgraded our gym with new Star Trac® equipment to enhance your workout. For further enquiries on this and other activities, please speak to our team at the Social and Recreation Department.

As always, we have a line-up of events planned for the second quarter in 2013 which you can look out for under our Calendar of Events in the section “Happenings”. Do mark them down in your calendars and sign up through the respective departments.

I would like to congratulate the teams whom have been selected to represent Laguna National at the 2013 SGA League Games.

Laguna National would like to extend special thanks to all of the golfers who have undergone the arduous process during the past few months.

Finally, we note that The Straits Times published an inaccurate report of Laguna National’s Membership pricing on 3 February. The report stated that a Laguna National Membership costs $39,000 but the correct pricing is in fact $150,000. We swiftly informed The Straits Times of the mistake and the correct pricing was subsequently published on 7 February. We would like to take this opportunity to reassure you that the Management is always looking after the best interests of all our Members and protecting the value of your Membership is of utmost importance to us.

Thank you all for making Laguna National your second home.

Bradley LeaheyGeneral Manager

Email: [email protected]

PB LAGUNA LIFESTYLE | APRIL – JUNE 20136 LAGUNA LIFESTYLE | APRIL – JUNE 2013

The ardent golfer would play Mount Everest if somebody put a flagstick on top.Pete Dye

A Secure Future With Laguna National

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Singapore And Malaysia Launch The Causeway Trophy 2013 At Laguna National

Member’s Interview: Family Ties

PB LAGUNA LIFESTYLE | APRIL – JUNE 2013

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Amid the uncertainty of the future of golf courses after the release of the Population White Paper comes heartening news – knowing that the future of Laguna Members is the most secure in Singapore.

On 31 January the media reported that some golf courses will not have their leases extended due to the land use plan for Singapore’s projected population of 6.9 million by 2030. With this, anyone looking to join a club will also have to consider the value proposition that is the value of the membership against the term of the lease.

Laguna National is the only golf club to have secured an extension of 30 years through to 2040 as a result of our relentless pursuit of a long-term lease for our Members. As announced in Q4 2012, Laguna National’s land lease extension was approved and that means exclusive privileges for Laguna Members until 2040. The land lease renewal was made possible with the support of Laguna Members during the initial offering of Membership extensions in August 2012. Laguna National achieved the goal for the offering with the overwhelmingly positive response from Laguna Members leading to the decision to renew the lease. While the extension program is officially closed at present, the Management continues to evaluate the situation and

will keep options open in this aspect. Existing Members of Laguna National will, of course, always be given preferential consideration for the new 2040 Membership program on offer.

While we look towards an exciting future, we are also making efforts to ensure that Membership with Laguna National continues to be exclusive. Prospective Laguna Members are interviewed before their entry into the Member base to determine whether they are the right fit for the Laguna family. Prices for Membership will also be constantly evaluated and increased depending on the take-up rate, boosting the value of the Membership.

Furthermore, a secured future brings with it more reasons to continue improving our facilities and services for the benefit of Laguna Members. Whatever the outcome of the Population White Paper, we can be sure that Laguna remains an excellent choice for your sporting and recreational future.

A SECURE FUTURE WITH LAGUNA NATIONAL

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8 LAGUNA LIFESTYLE | APRIL – JUNE 2013

Membership Privileges through 2040A rare opportunity for the fortunate few.

CHAMPIONSHIP GOLF • SOCIAL & RECREATION • DINING • SPA

www.lagunanational.com

The enrolment of private Membership at Laguna National is conductedin private and personalised consultancy by appointment.Membership Service Tel (65) 6248 1706 / 712 Email [email protected]

From 7 to 9 June, professional golfers from Singapore and Malaysia will go head to head in a tournament on the World Classic Course at Laguna National. The team match play format will be familiar to anyone who has followed the Ryder Cup. The likes of Lam Chih Bing and Mardan Mamat will take on Malaysian golf professionals in what is expected to be a charged up atmosphere, a hallmark of Causeway matches.

Players will include top performers from the local Order of Merit in 2012 and this year’s local Order of Merit which will be derived from the SPGA Professional events, also held at Laguna National. Spots will also be given to Singapore Permanent Residents and potentially Singapore-based golfers.

In line with Laguna National’s objective of supporting the local golfing scene, the Causeway Trophy 2013 will also give up-and-coming professionals like Choo Tze Huang, Koh Deng Shan, Mitchell Slorach and Lam Zhiqun the opportunity to shine and showcase their talents.

The Causeway Trophy 2013 will be held at Laguna National for the first three years and will showcase the unique features of the World Classic Course. Subsequent tournaments are planned to be held in Malaysia with a suitable counterpart of Laguna National.

Increasingly known as “Asia’s Toughest Test”, the World Classic makes for an exciting match play event. Risk and reward decisions are required at every turn for golfers, which encourages a strategic battle between individual golfers and competing teams. Golfers will have to weigh the risks when going for a pin, as any miscalculation will quickly result in a lost hole.

It is yet to be seen if the team captains will dictate the pairings for their teams or allow the players to determine their preferred partners. Lip Ooi, Team Captain Singapore PGA plans to go with both options: consult the players to see with whom they are comfortable partnering and formulate the pairing possibilities based on each individual’s strengths and current form.

You might have already read it in the news, but an event that is the first of its kind happening right here at Laguna National is worth repeating. We are talking about the Causeway Trophy 2013 at Laguna National.

SINGAPORE AND MALAYSIA LAUNCH THE CAUSEWAY TROPHY 2013 AT LAGUNA NATIONAL

Singapore PGA Order of Merit Ranking as at February 2013

Position Name

1 Mardan Mamat

2 Poh Eng Wah

3 Lam Chih Bing

4 M.Murugiah

5 Chang Ren Chiat

6 Lam Zhiqun

7 Marc Kawasoe

8 Justin Han

9 Quincy Quek

10 Dino Kwek

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The Causeway rivalry has always contributed to interesting topics over coffee between Singaporeans and Malaysians. Let us take a look at some of the popular topics that are often debated upon:

• The Laksa, Bak Kut Teh, Hainanese Chicken Rice and Yu Sheng place of origin dispute. Are these delicacies from Singapore or Malaysia?

• The classic Malaysia Cup battles. After winning the Cup 24 times, Singapore withdrew from the competition after their last win in 1994, following a dispute with the Football Association of Malaysia (FAM) over gate receipts.

• Manglish or Singlish? Singapore has always laid claim on the infamous language that combines English, Mandarin, dialect and Malay terms. But with both countries having akin cultures and roots, it is almost impossible to decree the ownership of this unique language.

• AFF Suzuki Cup 2012. After all the excitement from the 1990s Malaysia Cup died down, we would have thought that no other football match would ever achieve the same amount of national pride, and we were wrong.

Just like how the AFF Suzuki Cup revived the national spirit from both sides, we can be certain that the Causeway Trophy at Laguna National would spark off this Causeway debate once again, soon!

(L-R) SPGA Treasurer Nasarudin Alias, SPGA Vice Captains Mohd Said and Chang Ren Chiat, President of SPGA Madasamy Murugiah, SPGA Team Singapore Player Lam Chih Bing, Chairman of PMG David Ciclitira, Managing Director & CEO of Laguna Hospitality Patrick Bowers, President of PGAM Mohd Firuz Jaffril, PGAM Team Malaysia Player Airil Rizman Zahari

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Facebook.com/MizunoGolf

Free Mizuno Boston Bag(worth $109)with purchase of JPX825 irons

While stocks last. Terms and conditions apply.

ENJOY A 25% OFF ON GREG NORMAN COLLECTIONWITH EVERY PURCHASE OF 2 OR MORE APPARELS

*While stocks last. Terms and conditions apply.

Regular-priced item only.

Laguna.indd 1 2/8/2013 12:06:09 PM

‘I train a lot on the World Classic course. Its challenging bunkers and greens allow me to practise the many different shots I may face on tour.‘

Scott Barr had his best year in 2012, making 18 out of 25 cuts on the Asian Tour. The 41-year-old Australian Touring Pro was close to winning his first-ever Asian Tour event at the SAIL-SBI Open held in New Delhi. He finished in third place after a final round 71 left him at 13-under for the tournament and just one stroke out of the playoff.

The Singapore-based veteran has also capped his amazing 2012 season with more accolades, ranking third place with most Eagles and fourth place for most Birdies.

In terms of earnings, Scott Barr has achieved a total earning of US$201,439, finishing in 21st place on the Order of Merit. At the last Barclays Singapore Open, he received his biggest paycheck when he finished in 41st place, with a prize earning of US$33,000.

‘Many Members have asked me for tips on improving their game. The key is - foundation. The less bad habits you have on the course, the better your game will be. That is why I always encourage golfers to get proper coaching and practise often.’

Like Scott Barr, Zaw Moe has also secured his tour card favourably for 2013. Last year, the 46-year-old Myanmar veteran had a solid run which lifted him from outside the top-100 to his current 52nd position on the Order of Merit with total winnings of US$72,400.

‘The Club has always shown great support for the Touring Pros. Thanks to them, I can train regularly on both the Masters and World Classic courses. The World Classic course, in particular, is an excellent training ground due to its many challenges.’

Zaw Moe started strong in the beginning of 2012, finishing in 23rd place at the Avantha Masters, India’s one and only European Tour Event. He also managed to secure a top-10 finish at the CIMB Niaga Indonesian Masters which was held at the Royale Jakarta Golf Club.

Due to his injuries, Zaw Moe was kept out of action for most of the second half of 2012. However, even with the lack of tournament participation, Zaw Moe was still able to achieve great results; leading the tour in Eagles in 2012.

‘The Asian Tour has allowed me to do what I love and I believe 2013 will be my best year yet.’

All the best to Scott Barr and Zaw Moe in 2013!

2012 ASIAN TOUR PERFORMANCE REPORTLaguna National would like to congratulate both our Touring Professionals - Scott Barr and Zaw Moe, who have successfully secured their tour cards for the 2013 Asian Tour.

Scott Barr

Zaw Moe

PLAY


(L-R) Jeffry Ho, Amos Ho, Allen Kelly, Johnathan Ho and family friend Andrew Alcott

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To paraphrase the old saying: “A family who golfs together, stays together”. For Member Jeffry Ho, this is particularly true. Jeffry has been a Member of Laguna National since February 1997. He attributes his attainment of an ideal family life to choosing Laguna National as the preferred venue for quality family time.

MEMBER’S INTERVIEW: FAMILY TIES

Jeffry is blessed with a very sporty family indeed. Being an avid golfer himself, both his sons are also regular golfers, with Johnathan playing for the school team. His daughter, Magdalene, is with her school’s track and field team and although she does golf, she prefers to train at the gym or swim.

“My family and I visit the Club very often, especially my two sons, Johnathan and Amos who are enrolled in the Laguna Junior Golf Programme. A typical family weekend would be me playing golf with my kakis, with Johnathan joining in occasionally. Amos often practices his swing at the driving range. Magdalene loves the swimming pool and my wife, Sook Mei, loves the spa. When everybody is done with their activity, we would then meet and sit down together for dinner at the Clubhouse.

“I must say that I am glad to have such active children. It definitely beats playing video games all day.”

In recent years, Johnathan has blossomed into quite the golfer. Under the watchful guidance of Laguna Golf Pro Allen Kelly, Johnathan has been improving his game, gaining experience at various tournaments, including a recent outing to Bintan. This year, both Johnathan and Jeffry have qualified for the SPGA league, creating the possibility of a father-son pairing.

“I am very proud of what Johnathan has achieved in golf. I must say, a lot of the credit goes to Allen. He is a terrific coach and mentor, not only with Johnathan, but also with the younger kids in the Junior Golf Programme. Some people asked me how it feels to be playing with my son in the same tournament. Well, it is definitely a very interesting experience and one I look forward to. I mean, how many Dads have the same opportunity as me?”

Both father and son enjoy playing at both the Masters Course and the World Classic Course. The Masters Course is great for its superb greens, while the World Classic is the perfect training ground, with its interesting terrain and daunting shots.

“I have played at many different Clubs, and I must say the green on the Masters Course is one of the best in Singapore. Both my sons and I love playing at Laguna National.

“Of course, good golf courses are not the only reason why we like to play here, the delectable spread at Enmaru is another draw for us! It is definitely a good way to pamper ourselves after a long day of golf, exercising and spa.”

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For more information please contact our Banquet Sales Department at 6248 1758/784.

HOST THE EXCEPTIONALWith the golf course right outside its doorstep, The Vineyard makes for

a perfect venue for unique corporate or private events. Whether you hold a mini golf contest or use the outdoor veranda space for a barbeque, you can be sure of an exceptional event.

See what the Vineyard can do for you today with this special package:

Lunch: 12.00pm to 2.30pm | Dinner: 6.30pm to 10.00pm | Venue: The Vineyard

ONLY BY RESERVATION

THE MAJOR’S TABLEAppetiser

Pan-Seared Scallops with Tomato Ginger Relish

Soup

Mushroom Veloute(Mixed mushrooms, escargot and truffle oil accompanied with freshly-baked bread)

Main Course

Beef Tournedos Rossini(Beef tenderloin, foie gras, apple compote, kidney beans with thyme jus)

Dessert

Chocolate Fudge Cake With Berry Compote

Coffee or Tea

Price:

$2,340 FOR 30 PERSONS(includes 4 bottles of house wine and soft drinks)

ONLY BY RESERVATION

Cultivation to the mind is as necessary as food to the body. Marcus Tullius Cicero

Mother’s Day and Father’s Day Promotions

savour

Lakes Café Promotion

Member’s Lounge Promotion

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Dear Members,

The common passion for food has always brought people closer together. The fact that we are united by the love for food makes this issue even more special for us as we celebrate Mother’s and Father’s Day.

Indulge in a celebration of gastronomic pleasures for the entire family at Pine Valley and Enmaru Izakaya. We have lined up a fine selection of specially-concocted set menus, which includes Braised Rice Vermicelli Topped with Succulent King Prawns and Creamy Crab Roe, Double Boiled Shark Cartilage Soup with Superior Shark Fin to hearty Nabemono sets with complementing Kaisen Carpaccio and Chicken Nanban.

For those who prefer a wider food spread, Pine Valley is hosting a All-You-Can-Eat À La Carte Buffet Dinner, featuring over 60 gourmet dishes from 1 April to 30 June. If you prefer something more casual or a quick nosh, whet your appetite with our monthly Chef specials at Lakes Café and

Pebble Beach which serves an array of multicultural eats.

What’s more, we are currently having an exclusive house red and white wine promotion at all food and beverage outlets till end of June. Find out more from our friendly servers and enjoy a tipple!

Last but not least, do visit the Member’s Lounge with your friends and watch your favourite team score at the Barclays Premier League. Apart from live soccer screening, you will also be pleased to know that we have recently upgraded our entertainment system and included indoor games like dartboards and pool which you can enjoy over a drink or two.

Eat well, live life. Bon appétit!

Lionel RobertsFood & Beverage Manager

Announcement

As of 1 February 2013, The Vineyard has been converted into a private function facility and reserved for banquet bookings only.

For information on our Food & Beverage packages, please contact our Food and Beverage team at 62481758/784.


All-You-Can-Eat À La Carte Buffet Dinner

Adult $28.80Child $18.80 (below 12 years old)Last order at 9.00pm

A perennial favourite amongst the locals. This All-You-Can-Eat À La Carte Buffet Dinner is the epitome of Chinese cuisine, which features over 60 gourmet dishes such as Braised Abalone, Salted Egg Yolk Prawns and more.

Available from now till 30 June 2013

PINE VALLEY FOR THE MONTH OF APRIL - JUNE

SAVOUR


PINE VALLEY FOR THE MONTH OF MAY - JUNE

MOTHER’S DAY SPECIAL8-COURSE SET DINNER

4 Persons $238.006 Persons $338.00 10 Persons $538.00

Set dinner includes Double Boiled Superior Shark Fin Soup with Chicken, Sautéed Scallops and White Fungus with Chinese Wine, House Special Roasted Duck in ‘Pipa’ Style, Double Boiled Birds’ Nest served in Young Coconut and more.

Only available on 12 May 2013

FATHER’S DAY SPECIAL8-COURSE SET DINNER

4 Persons $238.006 Persons $338.00 10 Persons $538.00

Set dinner includes Double Boiled Shark Cartilage Soup with Superior Shark Fin, Braised 8-Head Australian Abalone with Homemade Bean Curd, Pine Valley Specialty Roasted Duck and Roasted Chicken Combo and Double Boiled Hashima with Almond Cream and more.

Only available on 16 June 2013

SAVOUR


ENMARU IZAKAYA

FATHER’S DAY NABEMONO SETFOR 4 PERSONS

Nabemono Set $160.00

Motsunabe Beef offal hot pot in soy sauce with ramen or udon

Jimami Tofu Peanut tofu

Kaisen Carpaccio Seafood carpaccio

Suchika & Tori Karaage Salt-preserved pork and deep fried chicken


Kaisen Chige Nabe Assorted seafood hot pot in spicy miso with ramen or udon

Jimami Tofu Peanut tofu

Kaisen Carpaccio Seafood carpaccio

Suchika & Tori Karaage Salt-preserved pork and deep fried chicken

Available during lunch and dinner from 14 June 2013 to 19 June 2013

MOTHER’S DAY NABEMONO SETFOR 4 PERSONS


Motsunabe Beef offal hot pot in soy sauce with ramen or udon

Chicken Nanban Deep fried chicken marinated with sweet Japanese vinegar and red pepper flakes

Sashimi Moriawase Assorted sashimi

Mentaiko Dashimaki Tamago Japanese omelette with marinated cod fish roe


Kaisen Chige Nabe Assorted seafood hot pot in spicy miso with ramen or udon

Chicken Nanban Deep fried chicken marinated with sweet Japanese vinegar and red pepper flakes

Sashimi Moriawase Assorted sashimi

Mentaiko Dashimaki Tamago Japanese omelette with marinated cod fish roe

Available during lunch and dinner from 10 May 2013 to 15 May 2013

FOR THE MONTH OF MAY - JUNE

SAVOUR


PARI PARI SPICY MAGURO MAKI CRUNCHY SPICY TUNA ROLL

$26.80

This crunchy, spicy tuna roll combines sashimi-grade tuna suffused with special spicy sauce, sweet cucumber strips, fresh tempura flakes and topped with toasted sesame seeds to create a rich flavor that is pleasing to the palate of discerning gourmands.

Available during lunch and dinner till 31 May 2013

EBI ANAGO TEMPURA ONSEN TAMAGO ZOE PRAWN AND CONGER EEL TEMPURA WITH SOFT-BOILED EGG

$29.80

This classic Japanese dish owes its origins to the visiting Portuguese missionaries during the sixteenth century. Coated in light batter and deep fried in fragrant sesame oil, this flavourful prawn and conger eel tempura is served hot with Tentsuyu dip and soft-boiled egg on the side.

Available during lunch and dinner till 30 April 2013

YUBA SOBA EBI SARADA SOBA WITH DEEP-FRIED TOFU SkIN AND PRAWN SALAD

$24.80

This summer favourite represents the perfect union of savory deep-fried tofu skin on chilled buckwheat noodles, served alongside a warm, wholesome broth. A fresh, summery prawn salad crowns this fare.

Available during lunch and dinner till 30 June 2013

ENMARU IZAKAYA FOR THE MONTH OF APRIL - JUNE

SAVOUR


YAKINIKU TEN FOR THE MONTH OF APRIL - JUNE

MOTSUNABE FOR 4 PERSONS$68.80

Hot pots are an essential part of Japanese food culture. This traditional beef offal hot pot was originally a Fukuoka dish, made popular in Tokyo during the 1990s. The soup base is soy sauce with garlic and chilli pepper. Best enjoyed with a glass of sake!

Available during lunch and dinner till 30 June 2013

LAKES CAFÉ FOR THE MONTH OF APRIL - JUNE

WEEKEND DINNER SPECIAL ATLAKES CAFé

Chicken or Seafood Claypot Rice

$12.80 per serving

Only available during dinner between 6.30pm to 9.00pm

MONTHLY WEEKDAY SPECIALS

April Braised Wagyu Beef Cheek

May Duck Confit with Orange Glaze

JunePan-Fried Sea Bass with Passion Mango Sauce

$16.80 per serving

Only available during lunch between 12.00pm and 2.30pm

PEBBLEBEACH FOR THE MONTH OF

APRIL - JUNE

WEEKEND CHEF’S RECOMMENDATION

Beef Wellington

$28.00 per person

Sundays only, 12.00pm to 6.00pm

DAILY CHEF’S RECOMMENDATION

Roti PrataServed With Fish Curry Or Dhal

$3.00 (for 2 pieces)

Daily, 12.00pm to 6.00pm

SAVOUR


DAILY BOTTLE PROMOTION

Johnnie Walker Black Label $98.00 per bottle

Johnnie Walker Gold Label $120.00 per bottle

Macallan 12 years$293.00 for 2 bottles

Hennessy VSOP$150.00 per bottle

Glenrothe$248.00 for 2 bottles

WINE PROMOTIONS

Culemborg Chenin Blanc 2012 Prices : $38.00 per bottle & $7.00 per glass

Culemborg Cabernet Sauvignon 2009Prices : $38.00 per bottle & $7.00 per glass

Watch your favourite team score LIVE at the Barclays Premier League! Enjoy the upgraded entertainment system and indoor games such as dartboards and pool over a drink or two.

DAILY PROMOTIONS

Monday Guinness Stout Night 1-for-1 at $14.00 per glass Tuesday Macallan Night$10.00 per glass Wednesday Kilkenny Night1-for-1 at $16.00 per glass Thursday Juggies Night House pour in jug with mixer at $20.00 per jug Friday House Pour Night House pour at $6.00 per glass Saturday Martini Night$6.00 Martini per glass Sunday Bucket NightBucket of 5 bottles at $25.00 (Choice of Tiger or Heineken)

Available between 6.00pm and 8.00pm

MEMBER’S LOUNGE FOR THE MONTH OF APRIL - JUNE

HAPPY HOURS

$4.00 per mug of Carlsberg Draft

Only available from Monday to Thursday, between 3.00pm and 8.00pm

Prices stated in all Food and Beverage promotions are Members’ Price and inclusive of GST. For enquiries and/or reservations, kindly contact the respective outlets or our Customer Service Counter at 6248 1777. Other terms & conditions apply.

SAVOUR


The real voyage of discovery consists not in seeking new landscapes, but in having new eyes. Marcel Proust

Jinji Lake International Golf Club

travel

The Royal Hawaiian Golf Club

Merging Of Water Sports And Golf Made Possible

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JINJI LAKE INTERNATIONAL

GOLF CLUBJinji Lake International Golf Club is located in the Suzhou Industrial Park, between Jinji Lake and Dushu Lake, in Jiangsu Province, China. Designed by the world master Gary Player, the 27-hole golf course is a creative and unique combination of three different styles of 9-hole layout – Links, Wetlands and the night lighted Forest course.

IMG Prestige

Jinji Lake Golf Course

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The Links Course provides the sternest challenge with its unique Gary Player-designed “pot bunkers” and fairways lined with tall fescue grass, reminiscent of playing golf in Scotland. The Club is fully managed by IMG and is widely recognised as one of the best private clubs in China.

The Wetlands Course meanders pleasantly around lakes, rivers and ponds.

The Forest Course lies amidst tall and elegant trees, offering hours of golfing enjoyment, day and night, with its high tech floodlights.Members and their guests can enjoy the unique and spacious 10,000 square metres private Clubhouse, which offers all day International and Chinese dining in the Marco Polo Restaurant, alongside a cigar bar and exclusive VIP rooms.

The Clubhouse also features a well-stocked pro shop, locker rooms, banquet hall and many function rooms, ideal for private dining or business entertainment. There is also a two-tier, sheltered driving range which offers players of all skill levels a world-class area to work on their game.

In 2010, Jinji Lake International Golf Club received widespread acclaim for its world-class conditioning of its golf course, as well as for its superior service standards when it successfully hosted the Volvo China Open which was won by Y.E.Yang. In August 2011, Jinji Lake International Golf Club became the first Club in mainland China to receive the GEO Certified™ (Golf Environment Organisation certificate) ecolabel, for its outstanding environmentally friendly practices, Jinji Lake International Golf Club is now becoming recognised as a sustainability leader in the rapidly emerging Asian golf industry.

Since the grand opening in 2006, Jinji Lake Golf Club has won a series of prizes and enjoys prestige at home and abroad. It was recently recognised at the 2012 Asian Golf Monthly awards announced in Brunei as the “Best Maintained Golf Course in Asia Pacific”. Jinji Lake Golf Club was the only one in China to make the top 3 of these rankings which includes the entire Asia Pacific region.

Laguna National is a part of the IMG Prestige programme that gives you as a Laguna Member, privileged access and preferred rates across at premier golf properties around the world. Visit www.imgprestige.com for a list of participating clubs under the IMG Prestige programme or www.lagunanational.com/golf/reciprocal-clubs for a complete list of Laguna National’s reciprocal and affiliate clubs.

Links course

Forest Course with Night Golf

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It is not surprising then that the man known as “The Great White Shark” took a much larger role with the company after he was commissioned to re-design the Pacific Links Makaha Golf Club West Course in Hawaii. After getting to know Du Sha, Chairman of Pacific Links, and upon learning the company’s innovative, reciprocal - play and cluster approach, Norman was so intrigued by the company that he became an ambassador for Pacific Links, helping to raise the company’s profile with public appearances and as an advisor.

“I was very impressed by the solid fundamentals of Pacific Links and the relationship began to evolve,” said the member of the World Golf Hall of Fame.

“Pacific Links is taking a very creative approach to their business.

“The standard club model is getting increasingly difficult to maintain,

so membership programmes which think outside the box and value add are going to have a better chance at succeeding. That is one of the reasons why I was intrigued by Mr. Du’s model,” said Norman, who was ranked No. 1 player in the world for 331 weeks.

Greg Norman also played a pivotal role in the Pacific Links Hawai‘i Championship, the Champions Tour event at Kapolei Golf Club. After announcing the tournament in Honolulu in April 2012, he then persuaded many of his fellow Champions Tour players to play in the event. Many were thrilled about the tournament.

Norman is excited about his company’s redesign of the Makaha West Course, which has spectacular mountain and ocean views. The original course is currently closed and under construction, while Norman’s team redesigns the existing course into a completely new championship layout.

GREG NORMAN

Superstar Player And Designer, Pacific Links Ambassador

Greg Norman has never done anything in a small way. After dominating the professional golf scene in Europe and Australia, he joined the PGA TOUR and became a superstar. Greg Norman has since won 88 professional tournaments around the world and went on to build a global business empire which includes one of golf ’s leading course design companies.

Pacific Links

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Formerly known as Luana Hills Country Club, Royal Hawaiian’s tumbling terrain is bordered by tropical jungles, brimming with native birds and ancient trees up to 100 feet tall, providing golfers with a feeling that they have escaped into a remote, untamed world.

The ever-present mountains and wild beauty of Royal Hawaiian may distract golfers from the burly course which presents tantalising, risk-reward situations, including forced carries over ponds, ravines and bunkers shored up with railway ties.

The front nine rolls through a gentle valley, while the back clambers over hill and dale, building to an exciting finish which includes the taxing 218-yard par-3 16th. The fast bentgrass

greens are of small to medium size, but there is ample room to miss and recover.

Although it is only 20 minutes from Honolulu, Royal Hawaiian’s unspoiled tropical surroundings have earned itself the nickname “Jurassic Park”. So, bring along your game and your camera!

Laguna National is a part of the Pacific Links programme that gives you as a Laguna Member, privileged access and preferred rates across at premier golf properties around the world. Visit www.pacificlinks.com for a list of participating clubs under the Pacific Links programme or www.lagunanational.com/golf/reciprocal-clubs for a complete list of Laguna National’s reciprocal and affiliate clubs.

ROYAL HAWAIIAN GOLF CLUBBestowed with a magnificent rainforest between the Koolau Mountains and Mount Olomana in Oahu, Pete Dye and his son, Perry have created a Hawaiian golf treasure which bedazzles with beauty and puts you to the test with crafty holes. Embark on a ‘Dye-Abolical’ Golf Journey Amid Tropical Splendor

Pacific Links

Hole 3 at Royal Hawaiian’s unspoiled tropical surroundings

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About ONE°15 Marina ClubNestled within the exclusive Sentosa Cove enclave, ONE°15 Marina Club is part of the emerging hip, upscale luxury neighbourhood that is positioned to become one of the world’s most well-integrated waterfront lifestyle communities.

Evoking the glamour and elegance of Monte Carlo, ONE°15 offers world-class marina facilities and is replete with a comprehensive range of luxurious private club amenities, catering to both boaters and non-boaters alike.

ONE°15 Marina Club is the Winner of Best Asian Marina / Yacht Club of the Year at Asia Boating Awards 2009.

With this complementing affiliation, Laguna National Members can now merge golfing with luxury seafaring. For those with a passion for nautical adventures, ONE°15 Marina Club offers a plethora of exciting activities such as exhilarating parasailing adventure above the shoreline, luxury yachting to the Southern Islands or even hosting your own dockside party on a private chartered luxury yacht.

For those who are keen to take up yachting, ONE15 Yachting School also conducts license and certification courses for both sailing and power boating.

As a Member of Laguna National, you are eligible to access both facilities and activities of ONE°15 Marina Club at exclusive Member rates. This is one of the many value-added membership benefits which Laguna National endeavours to bring to our Members constantly.

Live it up at one of Asia’s finest marina and lifestyle club today!

MERGING OF WATER

SPORTS AND GOLF MADE

POSSIBLEWe are pleased to announce that ONE°15 Marina Club is now an Affiliated Partner of Laguna National.

Laguna Member’s rates and benefits for use of ONE°15 Marina Club facilities and services include:

• Private Club access• Food & Beverage• Spa• Accommodation• Tennis• Luxury yachting

Please contact our Membership Department at 6248 1706 / 712 to find out more.

Affiliated Club

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A bird’s eye view of the prestigious Sentosa Cove living

Infinity pool Bar Nebula

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Laguna.indd 1 2/8/2013 4:26:29 PM

Taking time out each day to relax and renew is essential to living well. Judith Hanson Lasater

Cholesterol: The Good, The Bad And The Truth

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Out Of Service

Turn Up Your Workout With New Equipment

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Taking time out each day to relax and renew is essential to living well. Judith Hanson Lasater

Cholesterol: The Good, The Bad And The Truth

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Out Of Service

Turn Up Your Workout With New Equipment

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Cholesterol is a soft, waxy substance found among the lipids (fats) in the bloodstream and in all our body’s cells. It is not a fat. It is fat soluble. Despite all the bad press it has received, the fact is - we need our cholesterol.

CHOLESTEROL: THE GOOD, THE BAD AND THE TRUTH

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Importance Of Cholesterol In The BodyCholesterol is an important component of the cell membranes. It is used by our body as a raw material to help with the healing process and often elevates as part of a protective immune system response to chronic infection.

Cholesterol is found in large amounts in the brain tissue where it is needed for normal brain function and vital for proper nerve function. Research has shown that cholesterol in eggs is helpful for the elderly whose memory is declining. That being said, infants need plenty of cholesterol for proper brain development and cholesterol is normally found in large amounts in human breast milk.

Adrenal and gonadal hormones are made from cholesterol. These hormones are responsible for managing stress, energy production and reproduction purposes. Cholesterol is needed in large amounts in the skin as it is vital for optimum skin health and strength. Vitamin D is made from cholesterol in the skin!

What Happens When It Is Too MuchOur body uses cholesterol to form cell membranes, create hormones, as well as perform several other crucial maintenance operations. But a high level of cholesterol in the blood plays a major role in the development of atherosclerosis, or hardening and narrowing of the arteries, which in turn raises the risk of heart attack and stroke.

When doctors talk about high cholesterol, they do not mean the amount of cholesterol a person gets from food, but rather how much of the substance is circulating in the blood.

There are two factions of specialised sherpas called “lipoproteins” that are moving cholesterol within our bodies, according to their own specialised agendas. There are several kinds but the ones to focus on are the Jekyll and Hyde of health, HDL (High-Density Or ‘Helpful’ Lipoprotein) and LDL (Low-Density Or ‘Lazy’ Lipoprotein) cholesterol.

The Good Guy: HDL CholesterolAbout one-fourth to one-third of blood cholesterol is carried by high-density lipoprotein (HDL). HDL cholesterol is known as “good” cholesterol, because high levels of HDL seem to protect against heart attack. Low levels of HDL (less than 40 mg/dL) also increase the risk of heart disease. Medical experts think that HDL tends to carry cholesterol away from the arteries and back to the liver, where it is passed from the body. Some experts believe that HDL removes excess cholesterol from arterial plaque, slowing its buildup.

The Bad Guy: LDL CholesterolLDL simply deposits cholesterol in the most convenient place it can find, in this case, your arteries. When too much LDL cholesterol circulates in the blood, it can slowly build up in the inner walls of the arteries that feed the heart and brain. Together with other substances, it can form plaque, a thick, hard deposit that can narrow the arteries and make them less flexible. This condition is known as Atherosclerosis where a clot forms and blocks a narrowed artery, resulting in a heart attack or stroke.

Improve Your Cholesterol Without MedicationAs part of a preventive measure to lower your risk of heart disease and stroke, make these simple lifestyle changes which can help improve your cholesterol level and overall health:• Indulge in a heart-healthy diet which is rich in

vegetables, fruits, soy, whole grains, high-fiber food, fish at least twice a week

• Opt for fat-free products or reduce saturated fat intake

• Enjoy at least 30 minutes of physical activity more days than not

• Quit smoking, avoid tobacco smoke• Drink more water

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Struggling with bad service? Yeah, us too. But before you unleash on the next bumbling waiter or clueless salesclerk, hear the words of RON KAUFMAN, a global service consultant who has been on a 20-year crusade to improve service standards in Singapore. Here he tells Monica Pitrelli that getting good service in Singapore is not only possible – it’s easy – as long as you check your attitude at the door.

OUT OF SERVICE

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How did an American from Connecticut end up in the service industry in Singapore? Twenty-two years ago, Singapore was going through yet another economic shift – low-cost processing and back-office work were moving to China, India and other locations. The government could see that the future in Singapore was going to be in services: research and development, education, hospitality, conventions, medical, finance, legal – they’re all services.

But the education system was designed to produce people who were “do it right the first time”, no-defect types. The struggle was how to turn a population geared around not making mistakes into people who are ready to respond to requests that nobody has ever made before. Because that is what customers do. So the National Productivity Board and Singapore Airlines created a joint venture to raise service standards, and I was one of the people that they brought in for a week. It’s been a long week. (laughs)

Which industries have you worked with? I’ve worked with everybody – consumer goods, retail, hospitality, manufacturing, telecommunications, hardware, software, banking. Everybody.

How has service in Singapore changed in the past twenty years? In terms of speed, efficiency, choice, options and accuracy, the quality of service has skyrocketed. This is one of the most efficient places on the planet.

Yet, everyone is still complaining. Is there something about the culture that makes adopting a service mentality difficult? From the early days, the school system has been testing people to see who was going to get to the next level. The pressure is always on. Anybody with kids in school here will tell you it’s pretty intense. What that produces is a culture where the last thing you want to do is make a mistake.

And, there is an old mindset that asks, “Why should I? What’s in it for me? If he gets more, I lose.” Plus, there is an attitude here that if you are in customer service you are subservient – service means that you are servile – which is crazy.

Where does Singapore excel, and where does it falter? Singapore is good at making operational improvements, like opening up two new branches or extending service hours. But the spirit, the attitude – the warmth and personality – that part has not been as easy to improve. When you are face-to-face with someone, and you have a question that isn’t in the script – that’s where the personality side pops up. And, that’s the transition that Singapore is in right now.

How do you go about shifting a personality trait in a populace? Seems like a tall order. The task is to educate a population to be responsive to new ideas and requests. We need to change the old way of thinking, which asks, “What’s my checklist?” and “What’s my procedure?” to the new way which questions: “Why do I have this procedure?” and “What’s the purpose of it?”

Are you seeing improvements? Yes. The old fearful style is melting away as people become willing to take a risk. “What’s in it for me?” is gradually transforming to “What can I do for you?”

How did Singapore Airlines get it so right? Those with exposure to cosmopolitan clients get it. That’s why Singapore Airlines got it from the very beginning. From Day One, they were landing in foreign airports and carrying passengers from all over the world, so they rose to global standards to make Singapore stand out.

What’s your personal view on service here? Here you have an ang moh (points to self) going, “This is great! Look at all the improvement. We have to tell the rest of the world!” But Singaporeans and expats are grumbling. Service has dramatically improved over the 22 years that I have been here. But there is still room to grow. Once, I was teaching a class and we were discussing the leapfrog that Hong Kong has done in their service sector in recent years. A Singaporean student asked, “What did their government do?” I said, “Wrong question!” Today, it’s not the government’s job to fix the situation. It’s our job. And by our, I mean every person who lives, works, plays in and visits this country has a role to play in uplifting the service experience.

So you believe that customers play a big role in the quality of service that they receive? Service is always a two-way street. As a customer, if you engage with the person who is serving you in an uplifting way, you are going to get more uplifting service back. And for an expat (shakes head), it’s so easy. It is so easy. Just start out by saying, “Hi, can I have your name please… Oh, hi Siow Wee, thanks so much for your help. I really appreciate it.” How many people do you think say that to Siow Wee each day?

Zero. Nobody. So you stand out, right? And, there are going to be language issues. Just ask the person to please slow down rather responding angrily with, “What’d you say?”

I hear that tone a lot. So I’m guessing you don’t subscribe to the squeaky wheel gets the oil mantra. For service providers, squeaky wheels are a huge opportunity. Squeaky wheels have made the choice to bring a problem to you rather than go to TripAdvisor, Yelp, Facebook or Twitter and hammer your reputation. This guy is telling you straight versus all the others who walk away and tell others instead.

The person who is the squeaky wheel has two choices. You can bang on the table and yell – and that can work sometimes – but nobody is going to respond to you out of a desire in their heart. Another option is to say, “Hi, I’m a loyal customer. My name is Ron, and I’ve got this problem, and I’m really hoping you can help me.” If these two customers come to you with the same problem, who are you going to help?

Number Two. Right. The service provider decides who gets the upgrade, the discount and the freebie. You want to be that customer. So be appreciative even when you have a complaint.

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Do you believe that the expats’ dissatisfaction with service levels here is related to expectations that we bring from home? The “this would never happen at home” attitude? I think a fundamental adaption needs to occur. It’s not so much a lowering of standards as it is a raising of the willingness to contribute to that service interaction. An expat has huge social power to bring to the interaction.

What about when “good service” falls flat due to cultural differences? For example, it drives a lot of expat women crazy to be followed around retail clothing stores. Imagine you are that retail assistant and your boss told you to do that. You think the thing to do is what your boss told you. If you understood that some cultures like space, you’d recognise that the proper action would be to back off. That requires the service provider to understand what the other person values. That wasn’t the way that the educational system worked here; it asked “Do you know the answer?” and “Did you do the right thing?”

So, the key is to drop the one-size-fits-all approach? Yes, it’s about listening to what someone else values. Take a restaurant – some people will come in with a client, and they want a quiet corner; others are tourists, and they want to be right in the middle of it. Some people have kids and need a lot of attention; others are on a date and want to be left alone. Some people want to nurse a cup of coffee for an hour before

their next appointment; others are in a rush and want their bill before the meal is finished. We just went through

six different scenarios, each requiring different actions. How are you going to train people for that? There’s no script anymore. So the whole idea is to educate rather than train.

I can’t imagine how many stories and complaints you must hear. Is it helpful or harmful for people to recount their experiences? First, my response to the grumbling is always constructive. I can’t hear a complaint without understanding what could, should and can still happen. Then I think about the difference between whingeing and complaining. When you whinge about something, you don’t want it to be fixed, you just want to talk. When you complain, you’re calling for action.

How do you advise dealing with angry customers?

There is a phrase that I use: “Make the customer feel right without making yourself

wrong.” I’ll give you an example – tell me something that you complain to your husband about that relates to him.

Service SnafusRon’s advice on common service complaints:

No StockSituation: You have finally located the exact end table, recipe ingredient or pair of turquoise shoes that you need, only to be told point-blankly “No stock”.

Response: When you see something you like and you buy it, be delighted. And when you miss it, that’s life. Recognise that the person with whom you are upset is not the importer. Ask if they can order the product for you. If you are willing to wait, say so. Then ask to be passed to the manager. But getting upset is not going to make you happy or get you the product.

When “No” Means “I Don’t Know”

Situation: You are in the home goods department at Takashimaya, and you ask a salesperson if the store carries kettles. “No,” she replies. You find a selection of 50 kettles two rows away.

Response: Find the product and go back to that salesperson and say, “Hi, Mary Sue. I just wanted to let you know I found the kettles. They’re over here in case somebody asks again.” Mary Sue took the safe route, and you found her to be wrong. Build her self-esteem and encourage her, so the next time she does better. And if some expat does that, the next time, you’ll be the beneficiary.

REFRESH


Ron Kaufman is a global consultant, speaker and educator who has worked with Singapore Airlines, Changi Airport, Raffles Hotel, Marina Bay Sands and more. Featured in the New York Times, The Wall Street Journal and USA Today, Ron is the founder of UP! Your Service, a service consultancy firm with its headquarters in Singapore. His latest book Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet is a New York Times bestseller.

Copyright© as first published in Expat Living Magazine September 2012 (www.expatliving.sg/article/wine-dine/read-this-before-you-whine-about-bad-service)

His messiness around the house. Yeah, I got it. (laughs) If your husband says, “No, it wasn’t me” or “C’mon – get off it”, that doesn’t help. But if he says, “You know, you’ve got a point. Keeping a clean house really makes it much nicer for the both of us,” there’s no fight anymore. He made you feel right without making himself wrong by admitting, “You’re right – I’m a slob.”

Usually when someone throws you a complaint, the emotional reaction is to fight back. But I tell people to exercise compassion, which doesn’t always come naturally. But the key is that you don’t know what’s really happening in that person’s world. You don’t know about their mother’s health, their finances or what happened to their kid at school yesterday. All you know is that they are presenting anger. There will be times when that is you, too. And, you would love it if someone didn’t react to a punch with a punch.

I have to give you at least one personal story before I go. I was eating at a restaurant on Orchard Road where you could get any non-alcoholic drink – soft drink, tea, coffee, juice – with the lunch set. They were all written on the lunch menu but Coke Light was left off. The waiter refused to give me a lunch set with a Coke Light, though it was the same price as the other drinks. Why? This is an example of the ridiculous Singaporean “you gotta follow the rules” old way of thinking. Either buy the Coke Light separately and enjoy your meal, or, if it’s the principle of it, then take your business somewhere else. But don’t do it in a huff – that just allows them to blame you.

You could say (speaking very nicely), “We so wanted to eat here. Doesn’t the menu look good, honey?” Then, take out a pen and add up what you were going to spend. Then actually take out the money! “I’m sorry that your boss won’t let us give you all this money because that is really why we came… oh well, bye!” And walk out. At this point, you are finally, maybe, getting somebody to wonder, “What just happened?” Ultimately, people have to realise that there is a choice to be made between following the rules and letting hundreds of dollars walk out the door.

But the key is to not get angry.Do it with joy – do it with laughter. And by the way, if you do it with enough spirit, they’ll give you the Coke Light!

I definitely didn’t use enough charm. So what if you get the drink? Compliment the server. Ask his name and write a letter of compliment. Then the boss will see it and think, “I guess this is okay.”

You would really write a letter to the company?Why wouldn’t you? The guy took a risk, right?

So we should not be demanding good service but asking what can we do to contribute to the encounter?Absolutely. Each of us has small opportunities to make the difference for the next guy.

So what’s your advice to the portion of the expat community that enjoys whingeing about bad service? C’mon, anybody who is an expat in this country is living a good life. Anybody who reads Expat Living magazine is living a good life! The contribution that we can make to help uplift the spirit and service in this country is enormous.

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Stay on track this year and buddy up with the arrival of new, sophisticated Star Trac® cardio exercise equipment in the fitness centre.

A body that is used to a set level of exercise or routine needs new challenges and so does your mind. Get inspired, restore your motivation and stay the course with your health and fitness routine with the new treadmills, cross trainers and Spinner® bikes by Star Trac® - one of the preeminent creators of innovative cardiovascular and strength products.

The cardio exercise equipment is fitted with trademark innovations such as personal fans, motivational track and other intuitive interfaces. By integrating strength training into a cardio programme, Star Trac® total body trainers work on helping you to achieve a more efficient and effective workout than any other machines.

Each machine comes with a personalised TV screen for users to select specific channels to watch. Recognising that music makes any workout more enjoyable, the equipment also come with an iPhone/iPod dock so you can charge your gadget and at the same time make selections from the screen easily.

Star Trac® cross trainers are also equipped with “an ingenious rear approach open-step design” as StarTrac emphasises. This means users can hop on and off safely without fear of falling from the machine.

Another invaluable equipment upgrade exercise dedicated to improve the Membership experience at Laguna National!

TURN UP YOUR WORKOUT WITH NEW EQUIPMENT

Special thanks to our Member Wendy Lim

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The time to relax is when you don’t have the time for it.Jim Goodwin

Client Appreciation Day

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Hong Bao Golf Competition And Tuan Bai

Golfing In The Land Of A Thousand Smiles

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Laguna Members welcomed the holiday season with a joyous game of Christmas Golf and Prize Presentation, where the great golfers of the Club were honoured and where we crowned the Men’s and Ladies’ Club Champions.

Even though the game had to be shortened due to bad weather, the spirits of jubilant Members were not dampened. Members were treated to an evening of great entertainment, good company and a delectable spread of Laguna’s best fare.

CHRISTMAS GOLF AND PRIZE PRESENTATION

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01 (L-R) (Back) Maraya Alcott, Kevin Alcott, Goh Kui Hwa, (Front) James Alcott, Johnathan Ho, Jeffry Ho and Tay Hwee Boon 02 Matt Boylan 03 (L-R) Chua Ee Seng, Choo Soo Kuan, Jimmy Teo

and Connie Hong 04 (Back) See Siew Kheng, Grace Chew, (Front) Shirley Tan and Connie Hong

HAPPENINGS


The new year was ushered in with a dash of Chinoiserie glamour at the New Year’s Eve Countdown Party. Decked in elegant cheongsams and changshans, Members were treated to an evening of epicurean delicacies and festivities such as jazzing up their outfits with unconventional accessories like bowls and dim sum trays in an unique fashion show to a live performance of evergreen hits as a prelude to the countdown. The dance floor was swung wide open at almost midnight with everybody boogieing into the new year with party favors and a toast to 2013.

SHANGHAI NIGHT

01 Donna Daniel 02 (L-R) Dr Peter Lee, Dr Janice Khoo and family 03 Freddy Moh with family and friends 04 Tay Kam Kiang and family 05 The Netto family and friends

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It was a day of gratifying golf and social networking at the annual Client Appreciation Day on 11 January. Attended by corporate clients who share a common interest in promoting the game of golf and business at the same time, early risers pitted their skills against one another on the exciting terrain of the World Classic course.

After a day of inspiring golf challenge, nothing fuelled the soul more than a sumptuous dinner at The Vineyard which featured an array of international cuisine from freshly-shucked oysters and sashimi to Mediterranean Rotisserie Leg Of Lamb, followed by gripping entertainment and an exciting prize presentation at the end of the day.

CLIENT APPRECIATION DAY

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01 (L-R) Mike Kataoka, Kosho Hagino, Teruo Yamamoto and Tetsuo Takahashi 02 (L-R) Frank Cheah, Angie Tan, Dennis Poon and Hady Ang 03 Alex Neo 04 (L-R) Rod Monteiro, Tan Ju Kuang, Andre Hoeden, David Pike

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05 (L-R) Henrik Ziegler, Jorgen Nielsen, Michael Bengtsson and Peter Kwee 06 (L-R) David Williams and Maggie Tuya 07 (L-R) Wong SH, Karen Chan, Yik Nam Yeong and Martin Chua

08 (L-R) Bradley Leahey, Zhou Chun Ting, Regine Ubusan and Nick Anthony 09 (L-R) Andre Hoeden, Bradley Leahey, Teruo Yamamoto and Rod Monteiro 10 (L-R) Tommy Rathleff and Allan Muir

HAPPENINGS


Members and guests welcomed the arrival of Spring Festival with much revelry at the annual Tuan Bai Lunar New Year celebration. Being one of the most anticipated Club events of the year, this year’s Tuan Bai had no lack of exciting festivities, from the Hong Bao Golf Competition to the sumptuous dinner and enthralling performances.

The daylong celebration teed off in the morning with a bountiful of unexpected twists to the game at the Hong Bao Golf Competition. Novelty challenges such as “Ball of Fortune” and “Nearest the Longevity Snake”, made the competition a diverse experience for both the pro and amateur golfers.

After a day of golfing with the “Longevity Snake”, Members and guests were treated to an abundance of delicacies at the Tuan Bai dinner, alongside captivating performances by the talented “Laguna Idols”. The night ended with a festive lion and dragon dance around the tables, bringing good fortune and blessings to all.

HONG BAO GOLF COMPETITION AND TUAN BAI

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01 The participants ready and raring to go 02 Vicki Woo & Grace Chew 03 (L-R) Kim Song Cheul, Rolf Zeiler, Mike Kerr, Ronan Patrick

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04 (L-R) Shi Xiang, Wilson Sion, Law Khim Huat, William Pang 05 (L-R) Freddy Moh, Raymond Cheng, Lynda Khow and See Yen Tarn 06 (L-R) Gary Smithson, Joe Goh, Desmond Kim and

Johnathan Ho 07 (L-R) Ying Wai Lin, Kyle Muir 08 Peter Kwee “Lou Hei” with Members 09 (L-R) Salma Khalik, Allan Muir, Kyle Muir and guests 10 (L-R) Erika Ong, Alice Choo, Bradley Leahey,

Antoine Decarsin, Madeline Choo and Antoine’s guest 11 Well wishes from Chua Leng Heok and Patrick Bowers

HAPPENINGS


Members who signed up for the 4-day Bangkok Trip in March were treated to a unique golfing experience when they visited three of the most exclusive, private golf clubs in Bangkok, namely, Amata Spring Country Club, Thai Country Club and Alpine Golf Club.

Apart from world class courses, Members were also pampered with luxurious accommodation at the award-winning Vie Hotel Bangkok, a chic 5-star boutique hotel located at the heart of the bustling city.

Whilst most golfers would have been tired out after three days of intense golfing, some of our Members decided to make a spontaneous visit to one of our reciprocal clubs, the Royal Gems Country Club for a few more rounds of play!

GOLFING IN THE LAND OF A THOUSAND SMILES

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01 Alpine and Laguna Members

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02 (L-R) Grace Chew, Alpine Member, Vicki Woo and Alpine Member 03 Peter Kwee, Alpine Member 04 (L-R) Alpine Member, James Wong, Bradley Leahey and Alpine Member

05 (L-R) Henry Lim, Bryan Lim, S.K Ho and Samsuddin Sidek 06 (L-R) Alpine Members with Peter Kwee, Samsuddin Sidek, S K Ho and Henry Lim

HAPPENINGS


The World Classic was recently tamed by the combined efforts of both Members and staff at the 19th Annual Member and Staff Golf Competition. Though the staff team paraded a stronger participation this year, many were playing on the World Classic for the first time, unlike seasoned, zealous Members.

As it was impossible to conclude a clear winner in the Texas Scramble, the winning team was determined through a subsequent series of challenges which included passing of marbles using a spoon in their mouths, searching for balloons with their mouths in a pile of flour and putting together a jigsaw puzzle. In the end, the staff team beat the Members for the first time, in close fight.

19TH ANNUAL MEMBER AND STAFF GOLF COMPETITION

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01 (L-R) Lynn Chia, Freddy Moh, Maggie Tuya, Joe Goh, Anthonio Alves and Ibrahim Mat 02 Johnathan Ho and Allen Kelly 03 (L-R) Matt Boylan, Zhou Chun Ting, Dustin Wilburn and

Fahmi Naim 04 (L-R) Jono Pardi, Alison Sampson and Kasim Ahmad

HAPPENINGS


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05 Mazlinah Montalib and Shasa Chang 06 Regine Ubusan 07 (L-R) Mave Liau, Maggie Tuya and Sky Du 08 Shankar Kumar 09 Members and staff

HAPPENINGS


Enmaru Izakaya was transformed into mini Okinawa Prefecture on 22 February at “A Taste Of Okinawa”. It was a night of cultural delight as Members and guests were treated to a traditional Okinawan dance and folk songs performance, after indulging in the freshest and most important catches in The Keystone of the Pacific.

OKINAWA EXTRAVAGANZA

01 (L-R) Saya, Peter Lim, Peter Kwee, B K Goh and Lwin 02 An Okinawa dancer performing a traditional dance 03 Joe Goh with family 04 Umibudou Aburi-Maguro Salad - Green salad top on

sea grapes and glazed tuna 05 Nomoto san with the Okinawa dancer 06 Okinawa singer serenading Members with Okinawa folk songs

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HAPPENINGS


April 2013

6-Apr-13 Saturday April Medal 2013 Masters

7-Apr-13 Sunday SGA Inter-Club League (3rd Leg)• NSRCC vs CGC • SEMBCC vs KEP • SENGC vs WGCC • TMCC vs JCC • RCC vs SICC • SELCC vs LNGCC

• KEP • LNGCC • RCC • SEMBCC • SENGC • SICC

13-Apr-13 Saturday Songkran (Water) Festival TBC

21-Apr-13 Sunday SGA Inter-Club League (4th Leg)• NSRCC vs WGCC • LNGCC vs SICC • RCC vs KEP • SELCC vs JCC • TMCC vs OCC • SEMBCC vs CGC

• CGC • JCC • OCC • RCC • SELCC • WGCC

May 2013

4-May-13 Saturday May Medal 2013 Masters

5-May-13 Sunday SGA Inter-Club League (5th Leg)• JCC vs KEP • OCC vs SICC • SELCC vs TMCC • LNGCC vs CGC • RCC vs WGCC • SEMBCC vs SENGC

• CGC • KEP• NSRCC • OCC• SICC • TMCC

12-May-13 Sunday Mother’s Day Promotion Pine Valley & Enmaru

18 - 19-May-13 Saturday - Sunday One Night Malacca Heritage & Food Tour TBC

19-May-13 Sunday SGA Inter-Club League (6th Leg)• SELCC vs SICC • OCC vs CGC • RCC vs NSRCC • JCC vs WGCC • TMCC vs KEP • LNGCC vs SENGC

• CGC • JCC • LNGCC • OCC• SICC • WGCC

June 2013

2-Jun-13 Sunday SGA Inter-Club League (7th Leg)• TMCC vs WGCC • OCC vs SENGC • LNGCC vs SEMBCC • KEP vs SICC • SELCC vs CGC • JCC vs NSRCC

• JCC • LNGCC • RCC • SELCC • SEMBCC • SICC

8-Jun-13 Saturday June Medal 2013 Masters

16-Jun-13 Sunday Father’s Day Promotion Pine Valley & Enmaru

16-Jun-13 Sunday Members and Guests Competition World Classic

15-Jun-13 Saturday Fishing & BBQ Night 2013 Mulligan Corner

16-Jun-13 Sunday SGA Inter-Club League (8th Leg)• SELCC vs SENGC • CGC vs KEP • WGCC vs SICC • TMCC vs NSRCC • OCC vs SEMBCC • JCC vs RCC

• JCC • LNGCC • RCC • SELCC • SEMBCC • SICC

30-Jun-13 Tuesday SGA Inter-Club League (9th Leg)• OCC vs LNGCC • TMCC vs RCC • NSRCC vs SICC • WGCC vs CGC • SENGC vs KEP • SELCC vs SEMBCC

• KEP • LNGCC • RCC • SELCC• SEMBCC • SENGC

CALENDAR OF EVENTS

HAPPENINGS


2D1N MALACCA TOUR

Date: Every Monday at 7.30pm to 8.30pm and Every Tuesday at 8.30am to 9.30amVenue: Laguna Aerobics RoomMinimum: 8 paxClosing Date: Friday, 26 April 2013

Fees for 10 sessions:Member $192.60 Guest $203.30

Class comprises:- • Warm up, cool down and stretches to improve flexibility and range of motion• Cardiovascular exercises for heart strengthening and stamina building• Calorie burning exercises which incorporate a thorough body resistance

workout to help: 1) trim the waistline 2) firm up the butt 3) tone the thighs 4) enhance overall weight loss results

Date: Saturday & Sunday, 18 & 19 May 2013Time: 6.30am Meet: S&R LobbyMinimum: 20 paxClosing Date: Friday, 26 April 2013

Fees:2 Adults 2 Children/ 2 Adults 1 Child Adult $200.00 per pax (twin sharing)Child $180.00 per child (with bed)Child $150.00 per child (without bed)

1 Adult 1 ChildAdult $200.00 per adult (twin sharing)Child $200.00 per child (twin sharing)

Suggested itinerary:Day 1: Singapore - JB 2nd Link - Malacca Tour highlights include St Peter’s Church, Porta De Santiago and the ruins of St Paul’s Church, Dutch Administration office, Cheng Hoon Teng Temple and Jonker Street.Lunch & dinner at local restaurants.

Day 2: Malacca - Singapore (B)Free and easy after breakfast until check out.

ABS, BUTT & THIGHS [ABT] FITNESS CLASS

SOCIAL & RECREATION EVENTS

HAPPENINGS


TAIJIQUAN ZUMBA FITNESS

TOTAL RESISTANCE EXERCISE (TRX) Personal Training Programme

When: Every FridayTime: 8.30am to 9.30amVenue: Laguna Aerobics RoomMinimum: 4 pax

Fees for 10 sessions: Member $267.50 Guest $283.55

Taijiquan is a form of ancient Chinese martial arts, classified under Chinese Wushu. It comprises a sequence of unique body movements which involves spiraling, unique silk reeling energy movements, jumps, leaps and explosive energy releases which ranges from slow twists to rapid spins. Apart from being a powerful and effective martial art, Taijiquan also increases your physical strength and coordination, hones your balance, nurtures stronger joints, while harmonising your state of mind.

When: Every SundayTime: 11.00am to 12.00pmVenue: Laguna Aerobics RoomMinimum: 8 pax

Fees for 8 sessions: Member $205.50Guest $221.55Children $123.30

Burn up to 1,000 calories with an hour of Zumba! Join certified Zumba instructor, Ms. Sofi Blaiklock, every Sunday from 11am to 12pm at Laguna Aerobics Room. Visit our Social and Recreation reception for your preferred schedule or email Sofi directly at [email protected] for more details.

*Promotional price for 10 sessions

Member $588.50Guest $642.00

*Promotional price is only valid for April & May 2013.

TRX for Weight LossUnlike weight training where different parts of the body are trained in isolation, TRX trains the body as one unit, a major benefit of resistance training as your body burns calories at a much higher rate for up to 48 hours. For those who are concerned about the abdominal area, TRX also works on training your abdominal muscles throughout the entire workout.

TRX is essential for those who focus on golf specific functional fitness stability training and core development.

HAPPENINGS


LIL’ ONE SUNDAY CRAFTS & ACTIVITIESWhen: Every SundayTime: 2.00pm – 4.00pm Venue: Club KiddoFees: $3.00 per child

FISHING & BBQ NIGHT

SUNDAY YOGATAEKWONDO FOR KIDS

Date: Saturday, 15 June 2013 Time: 6.30pm to 10.00pmMeet: Mulligan Corner Fishing at the lake next to Hole 18 of the World Classic or Masters courseMinimum: 30 paxClosing date: Friday, 7 June 2013

Fees:Adult Member $37.45 Child Member $21.40 Adult Guest $48.15 Child Guest $26.75

When: Every SundayTime: 1.00pm to 2.00pmVenue: Laguna Aerobics RoomMinimum: 8 pax

Fees for 10 sessions: Member $144.45 Guest $160.50

When: Every SaturdayTime: 2.30pm to 3.30pmVenue: Laguna Aerobics RoomAge requirement: Minimum 4 years old

Fees per month for 4 sessions: Member $85.60 Guest $96.30

For registration and enquiries, please contact the Social & Recreation department at 62481 770/ 771 or email [email protected]. All fees are inclusive of 7% GST.

HAPPENINGS


update

Every moment is an experience. Jake Roberts

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Welcome To The Laguna Family

Affiliate And Reciprocal Clubs Programme

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WELCOME TO THE LAGUNA FAMILYYasuo Monoe Long Kim Yen Rohit Joshi Seamus Leong Chou Ching

Sandeep Mookharjea Chung Siew Wei Takashi Kaku Li Man

Sarah Pang Wei Jan Huang Der Yee Raymond Namiki Shoji Koh Kheng Teng Teresa

Bhutani Atin Ramesh Yap Chin Leong Kiyoaki Iigaya

We would like to extend a warm Lagunian Welcome to our new Members who have joined us between January 2013 to February 2013. We look forward to seeing you around in the Club!

UPDATE


Member Referral Has Its Rewards

Earn $5,000 in credit spending.

A new membership incentive programme has been implemented for the benefit of Laguna Members – Refer a friend to join you at Laguna National and receive $5,000 in credit spending when they sign up.

Valid for a limited period only. Contact our Membership Department for more details.

Membership Service Tel (65) 6248 1706 / 712 Email [email protected]

Links Hope IslandOn the sub-tropical coast of South East Queensland, located just 20 minutes from Surfers Paradise and 40 minutes from the Brisbane CBD, Links Hope Island Golf Course is the centerpiece of Hope Island Resort.

Designed by five times British Open Champion, Peter Thomson, and partner, Mike Wolveridge, it is rated “one of the best championship links courses you will play” by Australian golfing legend, Peter Senior.

With its 5-star facilities and consistent rankings as one of Australia’s top ten resort courses, Links Hope Island is the ultimate destination for your next golfing experience.

Danang Country ClubThe Dunes Course at Danang Golf Club is an outstanding Greg Norman design which evokes an experience often found in seaside courses in the British Isles and southeastern Australia. Take in the stunning view of traditional, long-tail fishing boats, trolling the warm waters of the East Sea, backdropping the par-3 16th hole.

The Club is part of the Danang Beach Resort, just 20 minutes away from Danang City. It lies close to the charms of Hoi An, an exceptionally well-preserved example of a South-East Asian trading port dating from the 15th to 19th century.

Danang is a popular vacation spot for those looking to explore the attractions of central Vietnam or to enjoy its pristine beaches. The resort comprises luxurious villas, high-end apartments, an exceptional golf course and many other premier facilities including a world-class casino which is just minutes away from Danang Beach Resort.

AFFILIATE AND RECIPROCAL CLUBS PROGRAMMEAs an esteemed Member of Laguna National, not only do you and your family have privileged access to our beautiful courses and Club facilities, you are also entitled special access to more than 50 exclusive courses around the world.

In this issue, we would like to present to you six amazing clubs which you can visit and play at, without having to pay green fees.

Siam Country ClubThe name “Plantation” was given in honor of the historic Sugar Cane, Tapioca, and Pineapple plantations located around the Siam Country Club.

The Plantation boasts 27 holes of golf with each 9-hole named accordingly. Groundcovers such as Red Fountain Grass, Love Grass and Yellow Peanut Grass are widely planted and blended into native grasses and surrounding trees, creating an exquisite, beautiful landscape. The Plantation has served as the site for Honda LPGA Thailand.

Pacific Links

UPDATE


For a complete listing of all Reciprocal and Special Access Clubs please visit our website (www.lagunanational.com/golf/reciprocal-clubs) or contact our bookings department at [email protected] or 6248 1777.

Laguna Reciprocal

Formosa First Country ClubSituated at the cross area of Lu-Chu in Taoyuan County and Linkou District of New Taipei City, the Formosa First Golf Course is designed by legendary course designer, Arnold Palmer. It consists of two 18 holes, par 72 courses with Arnold course 6793 yards and Palmer course 6771 yards.

Both courses are classic American hill fields which Arnold Palmer has skillfully placed tee boxes, greens and various bunkers in sync with the original topography. With a simple change of tee boxes and pin placements, these courses can be used for both leisure games and professional tournaments.

The Formosa Yangmei course is situated on the gentle hills of Yangmei city in Taoyuan county, spreading over 70 hectares of scenic view. Arnold Palmer’s intricate use of the natural topography, height differences, as well as, the tropical palms plantation, makes this a fun course to play in. The Formosa First Country Club is just 20 minutes drive from Taipei city and Taoyuan International Airport.

Sutera HarbourSutera Harbour Golf & Country Club is home to the OneAsia Qualifying School and ASEAN PGA Sabah Masters. The 27-hole Graham Marsh-designed championship course is a golfers’ paradise with day and night golf, extensive practice facilities, onsite golf academy, pro shop and full service Club House.

The signature hole #24 at the Garden Course measuring 330 yards provides a breathtaking view of the South China Sea, as well as, the islands of Tunku Abdul Rahman Marine Park. The 27-hole championship golf course is beautifully landscaped with terrains, waterways and finished with Bermuda grass, alongside demanding bunkers, a challenge for both amateurs and professionals alike.

Clearwater BaySituated on the stunning Clear Water Bay Peninsula, overlooking the South China Sea, The Clearwater Bay Golf & Country Club is a complete contrast to the hustle and bustle of the city.

Tucked away in the outskirts of metropolitan Hong Kong, The Clearwater Bay Golf & Country Club is made up of three Clubs, an award-winning 18-hole course, an executive 9-hole course, a 300-berth marina and a family-oriented Country Club which provides exceptional indoor and outdoor sports, and recreation facilities, making it a sought-after location for both leisure and exclusivity.

UPDATE


Laguna National Golf & Country Club11 Laguna Golf Green Singapore 488047

Main Line: (65) 6542 6888 • Fax: (65) 6542 1132www.lagunanational.com

laguna lifestyle apr - jun 2013

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