Lacey Francis12 Barberry St. Hooksett, NH 03106 (603) 858-9158 lfrancis0729@gmail.com

Education NEW HAMPSHIRE TECHNICAL INSTITUTE – Concord, NHSport ManagementAssociate in Science, Business Administration with a Concentration in Sports Management

SOUTHERN NEW HAMPSHIRE UNIVERSITY – Manchester, NHSport Management (Bachelor of Science – attended 2010-2011)

Non-Profit Experience CELEBRATION CHURCH – INTERN YEAR SEPT 2014- JUNE 2015

STUDENT MINISTRIESo Build relationships with students.o Youth Mentorshipo Prep all Youth services, and any other large scale events.o Event planning/decor. o Student interaction at every service, getting students connected with other

students.o Building school clubs.o Small Group Advisor, communicating with and partnering with student small

group leaders.OUTREACH/ COMMUNITY INVOLVEMENT

o General administrative needs.o Organize outreach supplies/ordering.o Event coordinating. o Participate in community outreach events.o Push outreach involvement/Create excitement from the Congregation/ Youth

Department.NINEVEH MINISTRIES JULY 2015- MARCH 2016

EXECUTIVE ASSISTANT/ MINISTRY DIRECTOR o At Risk Youth Mentor.o Personal Assistant to Director.o Assist with ministry Social Media publications and introducing Instagram.o Advanced planning for teen events held each week such as movie nights, life

skill classes and anger classes.o Building relationships with teens- interacting with teens at every event

building relationships with each individual present.o Follow up with teens and volunteers.o Communicate between Williamson County/Nineveh/Guardians/Mentors and

keep all court documents and mentor reports up to date.o Gathering and recording data/stats from each event.o Office operations, process/file paperwork each week and answering phone

calls.o Implementing and improving sponsorship plan for yearly fundraiser.

Professional Sport Management and Customer Service Experience WORKOUT CLUB & WELLNESS CENTER JULY 2010- MAY 2012

FRONT DESK RECEPTIONIST, SALES o Front desk operations.

o Maintained all daily incoming calls and administrative needs.o Membership sales.o Facility tours.o Data Entry. Managed files and accounts for health club in an organized

manner.o Member problem solving.

MANCHESTER MONARCHS, AHL SEPTEMBER 2010- MAY 2013

PUBLIC RELATIONS INTERNo Report to Public Relations Manager.o Basic office/front desk duties on a weekly basis.o Distribute game day handouts and update all game night information.o Managed team social media during game, post-game, and during

outside events.o Record time on ice each game.o Create and disperse all media passes, operate media gate.o Update all Stats, bio’s and team website. o Record post-game interviews.o Write game summary, and other team press releases.o Attend to Press Box needs.

COMMUNITY RELATIONS INTERN.o Report to Vice President of Public Affairs.o Assist Monarchs Care Foundation, and all charity’s events.o Manage/Update all social media.o Oversaw all donations.o Write and distribute donation letters for all charity’s events.o Distribute all donation items to fans, and other charitable organizations.o Assist with player and mascot appearances.

NEW HAMPSHIRE SOCCER ASSOCIATION DECEMBER 2012- MAY 2013

INTERNo Office data entry.o In charge of getting and building relationships with all sponsorships for

Divisional Cup Competition.o Oversaw all donations for Divisional Cup Competition.

AMERICAN EAGLE OUTFITTER NOVEMBER 2007- AUGUST 2014

SALES ASSOCIATEo Meet stores daily sales goals and assist customers.o Lead Cashier.o Visual detail and marketing.

SALTGRASS STEAKHOUSE JULY 2013- MARCH 2016SERVER

o Customer service.o Take, place and deliver orders in a timely manner.o Quick thinking in a fast pace environment.

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HILL COUNTRY ANIMAL HOSPITAL MARCH 2016- PRESENT

CUSTOMER SERVICE SPECIALISTo Extremely fast pace environment.o Handling all Front Office operations.o Data entry, client account management.o Client Scheduling.o Patient Check in.o Problem Solving.o Animal Care/ Kennel Care.o Maintained all incoming/outgoing calls, faxes, and emails.

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