label printing testing - gt...

Label Printing Testing

User Guide

May 2018

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© Copyright 2018 Infor. All rights reserved. The word and design marks set forth herein are trademarks and/or registered trademarks of GT Nexus and/or related affiliates and subsidiaries. All

other trademarks listed herein are the property of their respective owners. www.gtnexus.com.

Table of contents Introduction ................................................................................................................................ 3 Label Printing Testing ................................................................................................................ 4

Task 1: Log into GT Nexus .................................................................................................... 4 Task 2: Install Desktop Utility ................................................................................................. 4 Task 3: Set up Printer ............................................................................................................ 6 Task 4: Print a Test Label ...................................................................................................... 7

Common Printing Errors and Support ....................................................................................... 9 Tips to maintain your printer quality......................................................................................... 13

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Introduction

Label printing quality is one of the key factors to ensure a smooth shipment. It is very important to manage the hardware (i.e. printer, ribbon/ink and label sticker) associated with Factory Management by ensuring proper setup and precautions as outlined below. This bulletin is designed to highlight the requirement and checks to ensure the printed label is compliant to safeguard your future shipment and scanning process.

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Label Printing Testing

Learn how to print a test label and confirm that a label can be printed properly on the GT Nexus Platform.

Task 1: Log into GT Nexus

1. Go to https://preprod.gtnexus.com/en/trade/login.

2. Enter your user ID in the User ID field.

3. Enter your password in the Password field.

4. Click Login. The Home page displays.

Task 2: Install Desktop Utility

1. From the Resources section of the Home page, click the Desktop Utility link.

Click the Desktop Utility Guide link for detailed

installation and troubleshooting steps.

https://preprod.gtnexus.com/en/trade/login

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2. When prompted, save the file, tradecard-Setup.exe.

3. After the download is complete, find the file. Double-click the file to run it.

4. From the Welcome page, click Next.

5. After reviewing the End User License Agreement (EULA), click I Agree to continue.

6. Click Install. You will be shown an installation progress screen as the utility is installed.

7. When installation is complete, click Finish. Keep Run GT Nexus Desktop checked.

Note:

Once installed, the Desktop Utility icon appears in the PC's taskbar (bottom right-hand corner of your desktop) showing the Utility status.

‒ : The utility is connected to the browser.

‒ : The utility is not connected to the browser.

The desktop always loads in a disconnected status. It connects only once you navigate to the Print-Scan-Ship page.

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Task 3: Set up Printer

1. Right click the Desktop Utility icon .

2. From the menu, select Setup > Printer setup. A pop up window shows all of your network printers.

3. Identify one printer as your Default Printer:

a. Check Use this printer for printing labels,

b. Select Use this as the default printer for printing labels.

4. When done, click Apply, then Save.

5. Confirm your printer is set up properly:

a. Right Click on the Desktop Utility icon.

b. From the menu, select Setup > Test Print. A test page should be sent to your default printer.

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Task 4: Print a Test Label

1. Click Applications -> Print-Scan-Ship to navigate to the main factory Pack & Ship page.

2. Select Print Package Labels from the Pack & Print menu.

Note: If the Printer icon displays a yellow exclamation mark , select the Sync Label Templates option under the Tools menu to update your label templates.

3. On the Print Package Labels – Select Filters pop-up, enter the provided Plan Ref. to locate specific package ranges.

4. Select Reprint.

5. Click OK. The System returns the package ranges for reprinting.

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6. Select the first range to be printed by clicking the selection check box to the left.

7. Click Send to Printer to print out the label.

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Common Printing Errors and Support

In circumstances where you encounter the following label printing issues, refer to the tips provided to troubleshoot the possible cause on site. To initiate a support request, please reach out to Avery Dennison (AD) as per below contact details, and this only applies if you have purchased their recommended printer:

Telephone FAX Email

USA (508) 383-5028 (508) 383-5024 [email protected]

China 86-20-34680923 86-20-84980660 [email protected]

Hong Kong (852) 2623 9669 (852) 2995 0077 [email protected]

If you are using other compatible printers (approved by GT Nexus), then contact the relevant printer support and maintenance team for assistance.

A) Vertical White Lines

There are vertical white lines shown on carton straight down along the length of the label. Sometimes, very thin white lines run across the barcodes, and this will increase the barcode vertical lines. Scanning (of some labels) might be possible at Factory, but will fail at DC.

Solution:

Clean the print head first. If the issue persists, change a new print head immediately or contact the printer support and maintenance hotline/ email for assistance.

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B) Roller Damage

There are uneven white lines shown on package label. Similarly, this might increase the barcode vertical lines. Scanning (of some labels) might be possible at Factory, but will fail at DC.

Solution:

Clean the print roller first as in most cases, issues are with the roller. If the issue persists, change a new print roller immediately or contact the printer support and maintenance hotline/ email for assistance.

C) Ribbon Wrinkle

There are uneven askew white lines / wrinkles shown on package label. Scanning (of some labels) might be possible at Factory, but will fail at DC.

Solution:

Re-install ribbon, clean the roller and print head. Adjust the pressure of print head and/or ribbon tension. Alternatively, you can contact the printer support and maintenance hotline/ email for assistance.

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D) Barcode Overlap

The barcode overlaps on 2 labels, DC is unable to scan either label.

Solution:

Clean and adjust the sensor and run the factory default setting. Alternatively, you can contact the printer support and maintenance hotline/ email for assistance.

E) Unclear Label

The data and/or barcode are not printed out clearly.

Solution:

There are multiple reasons which might make the printed labels unclear.

1. Check whether you use the correct ribbon (Ink) as some type of ribbons are developed to be printed with only some printer models such as B110a ribbon for AP5.4 printer, AR37 ribbon for 64-0X printer…etc.

2. Check “Print Contrast” by pressing “Prog” button on the printer display. The default value is ~ 65%.

3. Try to clean the print head and roller as the unclarity might be caused by dust. Alternatively, you can contact the printer support and maintenance hotline/ email for assistance.

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F) Too Big/Small Fonts

The font printed on label is either too big/small. Label format is incorrect which will not be accepted by the Buyer.

Solution:

Re-install printer driver (300dpi) and set up Avery printer as default printer from Desktop Utility. The recommended driver is AP5.4 (300dpi) which works well with all Avery printer models including 64-0x series. Alternatively, you can contact the printer support and maintenance hotline/ email for assistance.

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Tips to maintain your printer quality

To ensure a stable label printing quality, it is strongly recommended to periodically check your hardware components, such as

Refill ribbon and label timely

Check/clean print head regularly

Replace print head whenever needed

Print status report and dot test report to evaluate the printing quality.

See a sample of the Dot Test Report on the right to learn what the acceptable quality should look like or contact your printer support and maintenance hotline/ email for assistance where necessary.

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