laarni castillo
TRANSCRIPT
Laarni Castillo
CONTACT
Muroor Rd 31st Street
Villa 84 Abu Dhabi City, UAE
+971563137353
www.linkedin.com/in/laarnicastillo
EDUCATION
BACHELOR OF SCIENCE
Hotel, Restaurant and
Institutions Management
2003-2007
UNIVERSITY OF THE
PHILIPPINES
KEY COMPETENCIES
AND SKILLS
Customer Service
Communication Skill
Team leading and
Team working
Training Skill
Stocks and Inventory
Food Hygiene and Health and
Safety Issues
PROFILE
Motivated leader with almost six years’ experience in
managing services within hospitality environment. Highly
effective in leading the Front of the House area of a
restaurant. Passionate about mentoring and developing team
leaders. Designed incentive programs to help increase sales
and motivate staff. Totally committed to the service of
guests and to provide excellent levels of communication,
direction and delegation.
WORK EXPERIENCE
ENTREPRENEUR
STYLE & STUFF STATION (Clothing Boutique) MUNTINLUPA CITY, PHILIPPINES APRIL 2015 – PRESENT
Job Description / Duties and Responsibilities:
Owns and operates a small business which offers Ready-To-Wear clothes and other products
Creates strategies to further promote products and increase sales
SALES ACCOUNT MANAGER
KENSONIC, INC (Retail and Manufacturing Company) LAS PIÑAS CITY, PHILIPPINES DECEMBER 2014 – APRIL 2015
Job Description / Duties and Responsibilities:
Generates sales for a portfolio of accounts and reach the company’s sales target
Builds and further improve relationships with existing and new clients
Proactively identifies opportunities to improve client’s experience and improve operational efficiency
Attends meeting with clients to further improve product distribution
Manages client’s expectations and resolve situations quickly when service disruptions occur
Promotes products and services to customers and negotiate contracts with the aim of maximizing sales profits
Laar
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astillo
SHIFT MANAGER (ASSISTANT RESTAURANT MANAGER)
RACKS RESTAURANT (CAVALLINO, INC), TAGUIG CITY, PHILIPPINES MAY 2012 – JULY 2014 - CASUAL DINING RESTAURANT
(100+ seating capacity) Job Description / Duties and Responsibilities:
Personnel Manager
Front of the House Manager
Function/Reservation Manager
Responsible for people management: Training, Coaching, Scheduling
Ensures effective staff recruitment
Monitors daily sales performance to ensure achieved monthly sales budget
Creates in store marketing activities
Trains new managers and develop staff skills
Assists BOH Manager in handling the back of the House
Ensures and maintains team work in everybody
Create modules for training and developing people
Ensures that all staff are aligned to the service standards of the company
Conducts performance appraisal, disciplinary action and performance management
SHIFT SUPERVISOR (ASSISTANT RESTAURANT MANAGER)
PANCAKE HOUSE, INC, MAKATI CITY, PHILIPPINES JULY 2008 – APRIL 2012 - CASUAL DINING RESTAURANT
(70+ seating capacity) Job Description / Duties and Responsibilities:
Monitors all restaurant expenses and ensures to meet budget allocated per month
Ensures good quality of food served and service rendered
Organizes staff schedules and shifts
Trains new managers and staff
Orders and monitors stocks
Supervises mid-month and monthly stock inventory
Presentation of monthly profit and loss statement of the restaurant to the upper management
COLLECTIONS ASSISTANT
PHILIPPINE SAVINGS BANK, MAKATI CITY, PHILIPPINES NOVEMBER 2007 – JUNE 2008 Job Description / Duties and Responsibilities:
Responsible for lowering delinquent bank loans accounts
Responsible for providing information on loan card status of clients
Responsible for reminding clients of their delinquent loan accounts