la nouvelle facon de collaborer...business impact work anywhere device flexibility trust at a...

La nouvelle Facon de collaborerYves Torjman | Cisco Expo Alger

© 2010 Cisco Systems, Inc. All rights reserved.Collaboration EBC Overview 2

will be to enterprises

what social networks are to consumers

Le maillage de la Collaboration


any Media…

any Application…

any Device, Client, Platform…

any Time, Anywhere…

any Consumption Model…

Collaboration will be all about the USER EXPERIENCE


Opex/CapexManagement

Heterogeneous Environment

Complex Deployments

Siloed Tools, Applications & Organizations

Business Impact

Work Anywhere

Device Flexibility

Trust at a Distance

Expertise/Info on Demand

Personal Factors

Dispersed Workforces

Video Proliferation

Content/Device Explosion

Social Media

Cloud Services

Pourquoi une nouvelle approcheTraditional tools do not address these challenges

Market Trends


Text Voice, Video

Num

ber

of P

art

icip

ants

Collaborative Tools

On

eM

an

y

Expanding Collaboration to include Broader, Richer Interactions

Changer la facon de travailler

Documents

IM

Email

PersonalTelepresence

Voicemail

Discussion Forums

StreamingVideo

Wikis Blogs Contact Center

Conferencing

Social Networking

Desktop Video

Group Telepresence

Video Events

Social Video

Voice


Collaboration a parts egal avecProcess, Culture et Technologie

Collaboration isn’t just about technology.We’re using collaboration to change the way we work

- John Chambers, CEO of Cisco

Process

CultureTechnology


Les Industries revisiter par la Collaboration

Manufacturing

Innovation-friendly Environment

Distributed R&D Teams

Transparent, Seamless Supply Chain

Education

More Interactive Teaching

Anytime, Anywhere Learning

Safer Campuses

Healthcare

Expanded Access to Care

Expanded Range of Services to Underserved

Higher Quality Care at Lower Cost

Retail

Improved Supply Chain Efficiency

Growing Loyalty and Customer Outreach

Increased Employee Productivity

Financial Services

Streamlined Operations

Multichannel Experience

On-Demand Expertise

Government

Improved Operationsand Impact

Enhanced Citizen Experience

Improved Safety, Security


Operational

ROI

Productivity

ROIStrategic

ROI

Cost Avoidance Process Optimization Business Transformation

Valeur ajouter de la Collaboration


THEN NOW

Les elements Essentiel de la Collaboration

PEOPLEInside my

organization

Dispersed, mobile teams

CONTENTDocuments,

TextVideo, Voice

CONTEXT SearchInformationfinds you

SECURITYInside the firewall, walled off

Inclusive, selective,policy-based

DEPLOYMENT On premise Cloud, hybrid

COMMUNITIES Hierarchy Self-organizing


Secure

Inter-CompanyFlexible

Consumption Models

Enterprise

Social SoftwarePervasive Video

Interoperable,

Open Architecture

Integrated Experience

Direction Strategique de Cisco


IP COMMUNICATIONS

MOBILE APPLICATIONS

CONFERENCINGCUSTOMER CARE

Cisco Collaboration Portfolio

MESSAGING

ENTERPRISE SOCIAL SOFTWARE

TELEPRESENCE


Communicationand CollaborationApplications

Infrastructure

CollaborationServices

Virtual Machines Network Storage

Presence

Location

Session Mgmt

Policy and Security Management

Client Frameworks

Content Mgmt

Tagging

Conferencing Customer Care

Enterprise Social Software IP Communications

Messaging Mobile Applications Telepresence

ON-PREMISE CLOUDHYBRID

Cisco Collaboration Architecture


This core is then accessed by any combination of end-user clients, devices and applications from Cisco or third parties

une experience ConsistenteAnywhere, Any Content, on Any Device

Infrastructure

CollaborationServices

Communicationand CollaborationApplications


Pourquoi Cisco?

Wide Variety of Collaboration Needs

Wide Variety of Collaboration Technologies

Mobile, Office, Home,

Inter-Company Smartphones, Tablets,

Laptops, Thin Clients

Video, Voice, Web,

Social, Business Apps

Cloud On-Premises


ANY CONTENTANYWHERE ANY DEVICE

Pourquoi Cisco?

INTEGRATED COLLABORATION EXPERIENCE

Wide Variety of Collaboration Technologies

Wide Variety of Collaboration Needs

Video handled as Easily

as Voice, Data

Flexible Access

from All Clients

Richest Experience

in Any Location

Secure Intra- and Inter-

Company Communications


Out of the box supported devices

Open developer framework access

Pre-integrations to software and social

tools (e.g. MSFT, IBM, EMC, Twitter,

Facebook)

Interoperability via de facto standards

Interoperable, Architecture OuverteBring the Power of Collaboration to Any Application or Device


Extreme ease of use, setup and management

End to end security, authentication

Rich-media handled as easily as voice

Compatible with existing infrastructure

Standards specifically for B2B collaboration

Secure Intercompany CollaborationMake External Collaboration as Rich, Easy and Controlled as Internal


Video as an integral part of architecture

Solutions for every scenario (applications, endpoints, media services)

Optimized experience for each participant regardless of device

Built-in scalability, security, QoS

Pervasive VideoMake Video as Easy, Pervasive and Robust as Voice, Text


Reseaux Sociaux d’EntrepriseHarness the Power of Social Software within the Enterprise

Deliver enterprise-grade security, policy and scalability

Converge UC, social and video capabilities

Pre-integrate & interoperate with existing collaboration and consumer social tools

Enable personalized user experience

Easily create, upload, share and search any content including video


Premises, public or private cloud, hybrid

Rich-media desktops in traditional and virtual forms

Complete portfolio of applications

Consistent user experience across all deployment models & devices

Implemented by customers, partners, service providers or Cisco

Modeles de deploiment flexibleSecure Enterprise-grade Collaboration with Cloud Economics


Prochaine EtapeMultiple Points to Get Started

Mobile Applications

Messaging

Start at Any Point, Go at Any Pace,

Based on Business Priorities

Improve Team Productivity

Conferencing

Replace an

Aging TDM PBX

IPCommunications

Example: Use on premise call control with SaaS conferencing

to lower costs, while delivering higher audio quality

Save Travel

Expenses

Telepresence

Increase value and reduce operating expenses for TelePresence by

leveraging call control. Improve customer, partner and internal productivity

through one button integration of WebEx and TelePresence.

Improve Loyalty,

Satisfaction

Customer Care

Scale Info & Knowledge

Enterprise Social Software

Example: Strengthen customer relationships by integrating

Customer Care with video communities to provide

pre-recorded video expertise.

Shift to Cloud

Efficiencies

Increase Sales Productivity

Monitor trends in social feeds, uncover satisfaction

issues, proactively engage with customers as an

extension of traditional call center operation


Nouvelle Collaboration ExperiencesWith Cisco TelePresence

Lobby Ambassador

Expert On Demand

Virtual Meetings

IP COMMUNICATIONS

Active Collaboration Room

One Button integrationTELEPRESENCE

HD Recording Studio

Classroom of The Future

Financial Expert

CUSTOMER CARE CONFERENCING

ENTERPRISE SOCIAL SOFTWARE


Nouvelle Collaboration ExperiencesWith Cisco IP Communications

Intelligent Contact

Routing

Virtual Meetings

IP COMMUNICATIONS

Virtual Teams with

Click to Call

Intercompany Supplier Collaboration MESSAGING

High Fidelity On-Premises Conferencing

Streamlined Workflows

MOBILE

APPLICATIONSOffice Communications

on the Go

CUSTOMER CARE CONFERENCING

ENTERPRISE SOCIAL SOFTWARETELEPRESENCE


Cisco Collaboration Elements

IP Telephony

Communications Endpoints and Applications

Hosted Unified Communications

IP COMMUNICATIONS

Reduce TCO, improve user experience and productivity, and increase

business relevance with secure, resilient, and scalable voice services



Video, Audio and Web Meetings

Training, Support and Event Solutions

Conferencing

Leverage the best of premises-based and SaaS offerings to deliver the

industry’s most compelling and cost-effective conferencing experiences



Contact Center Routing and Queuing

Voice Self-Service

Social Media Customer Care

Customer Care

Drive true customer intimacy by quickly and proactively connecting people

with the information, expertise, and support they need



Enterprise Collaboration Platform

Social Video Sharing

Prosumer Video Capture

Enterprise Social Software

Drive global productivity by dynamically connecting and empowering

the most appropriate people, content, and expertise through virtual

workgroups and communities



Voice and Unified Messaging

Enterprise Instant Messaging and Presence

Messaging

Drive productivity and accelerate business processes by enabling employees

to access and deliver messages via any medium, anywhere, on any device



Unified Mobile Applications

Cisco WebEx Meeting Applications for

Smartphones

Business Tablet and Wireless IP Phones

Mobile Applications

Increase employee productivity and control mobile costs by making mobile

devices extensions of the enterprise network



Immersive, Multipurpose and Personal Endpoints

Scalable, Interoperable Infrastructure

Secure Intercompany Services

Native Multiscreen Interoperability

Media Services Infrastructure

Telepresence

Re-define business processes and customer intimacy with travel-free, face to

face collaboration anytime, anywhere, and with anyone


Le Future du Poste de TravailVisual, Virtual, Mobile, Social


Meet Cisco Cius


Anywhere, Anytime Access

802.11a/b/g/n Wi-Fi for On/Off Campus Mobility

3G/4G data services

Seamless transition wired to wireless

Battery – 8 hours normal usage

Docking station at desk


High-definition Video with Cisco Cius

Video Out

Keyboard/

Mouse

Virtual Desktop

Cisco Cius

HDMI/Display Port

USB/BT

H.264 video standard

High-definition 720p video

Cisco TelePresence Interoperability

Built-in Cameras

Dual Independent Displays


Bringing Together Cisco’s Collaboration Suite

Designed For Business

Cisco TelePresence Solution

Cisco Quad

Virtual Teaming

Cisco Show and Share

Video Creation and Access

Cisco WebEx

Meeting Center, Calendaring, Mail

Presence

Cisco Unified Communications

Unified Communications Manager


Category Quadrant/ Market Scope

Gartner Magic Quadrant Leadership

Corporate

TelephonyLeader

Contact Center Leader

Web Conferencing Leader

Video/Telepresence Strong Positive

Unified

CommunicationsLeader

IM and Presence Positive


Maximiser l’investisementavec Professional Services

Establishes alignment between

IT and Business objectives to

more effectively leverage

collaboration capabilities and

drive business value

Collaboration Discovery Sessions

Collaboration Strategy and Vision Workshop

Collaboration Assessment

Deployment Roadmap

Collaboration Strategy & Architecture Services

Extend and enrich the live, face-

to-face experience over a wider

range of interactions and greater

distances with minimal effect on

internal resources

Planning, Design & Implementation:

Customer Req’ts Gathering

Detailed Design Development

Network Implementation Plan

Acceptance Documentation

Deployment

Business Video Experience Services

Smoothes the transition to an

infrastructure that provides an

optimal virtual desktop user

experience from anywhere,

using any device, any media

VDI Strategy

VDI Planning & Design

Virtualization Experience Infrastructure (VXI) Services


Pour conclure

39

Use Collaboration as a Competitive Differentiator

Anticipate Video, Mobility, Social and Cloud

Develop a Collaboration Strategy using an Architectural approach

Collaboration is a Journey, not a Project

You can Start Today