1

Introduction to ARIS

2

ARIS House of Business Process Excellence

3

HOBE: ARIS-House Of Business Engineering

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– Data ViewWhich information is important?(e. g.: Request, Customer master data, product info, ... )

– Function ViewWhich functions are executed? (e.g.: Accept Request, Update accounting data,

order processing,... )

– Organization ViewWhich organizational components are existing? (e.g.: Role of Sales Rep., Accounting department,

Position Accountant01,... )

– Process ViewConnection between data, functions and organizational units

ProcessView

FunctionView

DataView

OrganizationView

ARIS Views

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QuotationCustomer

Sales & Distr. Depart.

mySAP.org

Accounting

Quotation Processing

OrderProcessing

Checkcredit limit

CheckAvailibility

Quotation reason occured

Quotation sent to customer

Order Confirmation sent

Quotation Processing

Order Processing

Sales & Distr. Depart.

Request

Architecture of Integrated Information Systems (ARIS)

Organization

View

Function

View Data

View

Process View

© Prof. Dr. A.-W. Scheer

Order

Position Accountant02

Position Accountant01

Organizational Chart

eEPC Function treeData model

updateSD data

update AC data

... ...

Sales Processing

DadaMaqbool

HansScheruhn

Role ofSales Rep.

Request

6

Data

Organization

Process Function

OrganizationalChart

Value-Added Chain Diagram (VACD), EPC and eEPC, Role

Allocation Diagram (RAD)

Structured Entity Relationship Model

(SAP SERM)

Function Tree,Objective Diagram

ARIS House : used model types

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"Business processes that are "Business processes that are

notnot

measured cannot be measured cannot be

improved."improved."

"Business processes that are "Business processes that are

notnot

measured cannot be measured cannot be

improved."improved."

Why Process Performance Measurement?

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AdapterAdapterAdapterAdapter

TimeTime

ARIS PPM Process WarehouseARIS PPM Process Warehouse

CRMCRM

OfferOfferOrderOrderqueryquery

ERPERP

OrderOrder ShippingShipping DeliveryDelivery PostingPosting

Document Document flowflow

• ARIS PPM automatically generates an event-controlled process chain (EPC) for each procedure by monitoring and following functions and transactions in the source systems.

ExampleExample

Order processing

Order processing

Orderacceptance

Productdelivery

Invoicepreparation

Postingpreparation

Offerpreparation

Process Generation from Source System Run-time Data

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Processmanagement

Organiza-tional Comp.

Process/Service

Informationsystem

CustomerInformation

system

Creditsystem . . .

Process Manager

Task Task Task TaskTask

CostsOrder cycle time

Quality

As-is To-be

Dimensions of Business Processes

[Österle (1995) (mod.)]

CustomerSales

Repres.Accoun-tant 01

Accoun-tant 02

Role ofBuyer

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As-is versus to-be status

PreSalesSales

QuotationProcessing

OrderProcessing

Shipping Billing

To-be status SalesOrderStatus

CustomerAccount

Info

Shipping Billing

As-is status

UpdateCustomer

MasterData

Employee

Employee

CustomerSAP

OnlineStore

OrderProcessing (eSales)

SAPOnlineStore

SAPOnlineStore

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Content of an ARIS ProcessCustomerinquiry to

be created

Opencustomer

inquiry

Createcustomer

offer

Configureproduct

Offer tosend

Need forfollow-up

Sales

Productdata

Customerspecific

configuration

Sales Manager

Mr. Eggerton

Languageknowledge

Customercontracts

Customerinquiry

Customercontacts

event

activity

rule

position

person

application

informationcarrier

data objects

knowledgeobjects

organizationalunit

OLE objects

SiebelCRM

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A reference model is a description of the informationprocessed in a system, which has a recommendationcharacter for involved people and which can serve as a reference point for enterprise specific information models

Reference ModelReference Model

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Scenario Process layer

SAP Reference model (VACD)

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• R/3 Logical OrgUnit assignment

• Corresponding R/3 help documentation

• Corresponding R/3 screens

• Business Meaning• Dynamics (what to

do and when to do)• Interfaces

– within the module– to other modules

Process layer

SAP Reference model (EPC)

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ExamineThe Purpose for which

The Place at which

The Sequence in which

The Person by whom

The Means by which

Eliminating

Combining

with a view to Rearranging or

Simplifying

Business Process Configuration based on the R/3 Reference model 1(3)

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ReductionScenarios

Manufacturing

Revenueand cost

controllingProduction

Sales and distrib.

SelectionFunction variant

Co

nfi

gu

rati

on

SelectionEnterpriseprocess area

IdentificationEconomic sector

Identification Scenarios

ReductionProcess variant

BatchProdOrder

processing

Warehousestock

Warehousestock

Availabilitycheck

ATO process Repetitive mfg Direct sale

Business Process Configuration based on the R/3 Reference model 2(3)