TECHNICAL BULLETIN CS 300ci/250ci

SUBJECT: BULLETIN INDEX 05/21/10

SUBJECT: BULLETIN #

NEW MODEL PRODUCT INFORMATION.....................................................................................1

MEASURE FOR DP-760 CIS CABLE CONNECTOR DAMAGE ....................................................2

CHANGE TO THE INSTALLATION PROCEDURE FOR CASSETTE HEATER ............................3

PRECAUTION WHEN INSTALLING THE JOB SEPARATOR (JS-720).........................................4

MEASURE TO PREVENT THE TRANSFER BELT FROM TEARING ...........................................5

MEASURE FOR DEVELOPER/CLEANING OR TONER MOTOR FAILURE .................................6

PANTONE APPROVAL ..................................................................................................................7

MEASURE TO PREVENT A C1400 ERROR CODE OR JAM CODE 00/50/51.............................8

RECOMMENDED ACTION FOR FIELD MACHINES

AT SETUP NEXT SERVICE CALL

NEXT PM INFORMATION ONLY

TECHNICAL BULLETIN CS 300ci/250ci

Bulletin # CS 300ci/250ci-08

Model CS 300ci/250ci

Date 12/09/10 (revised)

Updated Serial Number 300ci/ QEH9500313 and above, 250ci/ QEG9500358 and above Subject

MEASURE TO PREVENT A C1400 ERROR CODE OR JAM CODE 00/50/51 This technical publication is confidential information that is the property of Kyocera Mita America, Inc. It is solely for the use of Kyocera Mita’s authorized dealers. This information may not be published, reproduced, sold, or copied in any media. Its unauthorized use is prohibited. Copyright © 2010 by Kyocera Mita America, Inc. All rights reserved.

In rare cases, the Rotary Guide Switching Gear Interruption Tab may over ride its home position after the Main Switch is turned ON or the Exit Cover is opened and closed. When this occurs, a grinding noise is created which results in a C1400 Error code or a Jam 00/50/51.

• The size of the Rotary Guide Switching Gear Interruption Tab has been increased by 1.5mm. For identification purposes, the description has been changed to Gear Guide Change.

• The Gear Shafts have been changed from plastic to steel to increase the reliability of the

Exit Unit operation.

• Firmware Upgrade Pack 9.01 is required: The Job Separator Eject Motor Operation timing is changed so the motor will turn ON 50ms before paper reaches the rotary guide.

If a C1400 Error code or a Jam 00/50/51 occurs:

1. Check the Rotary Guide Switching Gear. Replace the Switching Gear with the new Gear Guide Change if necessary.

2. Remove all four Gears and check for wear on the shafts. If wear is present, replace the Exit Unit using item number 302H793146. This unit contains the Steel Shafts and the new Gear Guide Change.

3. Upgrade to Firmware Pack 9.01 or above.

The material of the Shafts have been changed to Steel

CS 300ci/250ci-08 May 21, 2010

Page 2

Rotary Guide Exit Section

A

D E

A: Rotary guide motor B: Rotary guide sensor C: Rotary guide switching gear D: Exit lower frame E: Rotary guide

B

C

Parts Information

Quantity Compatibility Old Part

New Part Description

Old New Old New Dealer Price

302H793142

302H793146 PARTS EXIT UNIT 1 1 N Y $

302H728041

302H728042

● GEAR GUIDE CHANGE 1 1 N Y $

A "●" dot at the beginning of the description is components parts.

New Exit Unit Serial Number Information

300ci 250ci

QEH9600383 and above QEG9600458 and above

The length of the Tab is increased by 1.5mm The sensor detection area

Rotary guide sensor

New Gear Guide Change Rotary Guide Switching Gear Interruption Tab

CS 300ci/250ci-08 May 21, 2010

Page 3

Orange Mylar’s Check the Rotary Guide. If the four Orange Mylar’s are present, remove them and clean the area with alcohol.

CS 300ci/250ci-08 May 21, 2010

Page 4

500ci Series Upgrade Pack 9.01

Main frame Version

(Upgrade Pack 9.01) Main FW 2H7_2F00.009.020 MMI FW 2H7_7000.009.018

OPTION LANGUAGE 2H7_81BR.001.021 BROWSER 2H7_F000.001.015

Engine FW (high) 2H7_1000.018.001 Engine FW (low) 2JZ_1000.018.001

Scanner FW 2H7_1200.005.002 MOTOR Main 2H7_1400.003.003 H VLT Main 2H7_1600.001.014 SLEEP Main 2H7_1800.002.001

Fax System (Q) FAX BOOT 3MB_5000.004.001 FAX APL 3MB_5100.004.002 FAX IPL 3MB_5200.004.001

Fax System (S)C FAX BOOT 5JP_5000.001.022 FAX APL 5JP_5100.C05.006 FAX IPL 5JP_5200.001.022

Option Version

(Option Upgrade Pack 1.11) DP750 760 common 3LK_9500.009.003 PF720 (2 cassettes) 3LM_9000.004.001

PF780（3000） 5H8_9000.003.002 DF780(1000) 5JA_9200.006.001

DF760(3000)_MAIN 3LT_9200.006.003 DF760(3000)_MIDDLE 3LT_9600.006.001 MT720(3000)_Mailbox 3LW_9800.004.002

The Firmware Pack includes both Fax System (Q) and Fax System (S)C firmware and will automatically update each accordingly.

If you have any additional questions regarding the information in this Technical Bulletin, please contact the Kyocera Mita Diagnostic Center at 1-800-255-6482, or email us at support@kyoceramita.com.