MJC 3333 PENGURUSAN KONFLIK SOSIAL

MJC 3333 PENGURUSAN KONFLIK SOSIALKursus ini bertujuan membincangkan tentang pengurusan konflik dengan memberi tumpuan kepada konflik yang berlaku dalam masyarakat terutama yang menjurus aspek sosial. Konflik boleh berlaku pada bila-bila masa dan di mana-mana tempat dari peringkat yang terendah yakni dalam kelompok yang kecil kepada masyarakat global keseluruhannnya. Konflik akan berlaku apabila wujudnya pertentangan, perbezaan dan percanggahan dalam mencapai matlamat termasuklah perbezaan nilai, keperluan dan kepentingan serta persaingan dalam memperoleh sumber yang terhad. Dalam konteks Malaysia pengurusan konflik sosial amatlah penting kerana konflik masyarakat majmuk merangkumi konflik budaya,kelas sosial, agama, perkauman serta ketidaksamarataan dan ketidakimbangan taraf sosio-ekonomi.SILABUS KULIAH1. MEMAHAMI KONFLIK

a. DEFINISI,JENIS,PUNCA

b. KONFLIK PERINGKAT INDIVIDU

c. KONFLIK ORGANISASI

d. KONFLIK SOSIAL - BUDAYA

2.PENGURUSAN KONFLIK

- MODEL

- STRATEGI

APAKAH KONFLIK ?

PENYEBAB KONFLIK

JENIS KONFLIK

PROSES DAN TAHAP KONFLIKApakah konflik ?

Conflicts as part of human diversity.

A law

of human nature. We hesitate to act until

a crisis confronts us SATU PROSES SEMULA JADI ORGANISMA

KETIDAKSEIMBANGAN KEINGINAN MATLAMAT TINDAKAN

PERBEZAAN PERSEPSI

Conflict as an interactive process manifested in incompatibility,disagreement, or dissonance within or between social entities (i.e., individual,

group, organization, etc.). (M. Afzalur Rahim,2002)By social conflict we generally mean in sociology a form of social

interaction that involves competition between social groups or collective actors

for scarce resources such as status, power, privileges, economic and physical

goods, and the like (Kim.2005)BAGAIMANA KONFLIK BERLAKU ?

Conflict may occur when:

1. A party is required to engage in an activity that is incongruent with his or

her needs or interests.

2. A party holds behavioral preferences, the satisfaction of which is

incompatible with another person's implementation of his or her preferences.

3. A party wants some mutually desirable resource that is in short supply,

such that the wants of everyone may not be satisfied fully.

4. A party possesses attitudes, values, skills, and goals that are salient in

directing his or her behavior but are perceived to be exclusive of the attitudes, values,

skills, and goals held by the other(s).

5. Two parties have partially exclusive behavioral preferences regarding their

joint actions.

6. Two parties are interdependent in the performance of functions or activities

PANDANGAN ATAU PERSEPSI TENTANG KONFLIK

1. sesuatu yang amat negatif perlu dielak,diatasi,dihapuskan

2. suatu keadaan semula jadi dalam kumpulan atau masyarakat. Tidak boleh dielakkan tapi satu pendorong

3. suatu keadaan yang amat diperlukan untuk survival dan perlu diuruskan

APAKAH SEBENARNYA YANG KITA MAHU ? SELESAIKAN MASALAH KONFLIK ?

Conflict ResolutionVsConflict ManagementConflict resolution implies reduction,elimination, or termination of conflict. A large number of studies on negotiation,

bargaining, mediation, and arbitration fall into the conflict resolution category.

Conflict management does not necessarily imply avoidance,

reduction, or termination of conflict. It involves designing effective macro-level

strategies to minimize the dysfunctions of conflict and enhancing the constructive

functions of conflict in order to enhance learning and effectiveness in an organization.

SIFAT KONFLIK

1. Konflik konstruktif2. Konflik distruktif

Amat penting pemahaman konflik agar dapat membuat peramalan, perubahan, memperoleh menafaat daripada kesan konflikConflict is a phenomenon that may give rise to both beneficial and functional consequences, as well as having important positive and negative effects on individuals, groups and organizations(De Dreu & Van de Vliert, 1997; Pondy, 1967).

Therefore, it is necessary for management to have access to diagnosis and intervention tools that may allow it to keep conflict within certain limits.

Apakah punca konflik ? Faktor Biologi

Teori Struggle for Life Teori Evolusi Darwin

Teori Racialist perkauman

Psikologi

Personaliti introvert and ekstrovert

Geografi

Konflik politik antara negara -

Iklim dan alam semula jadi sumber terhad

Negara padang pasir vs negara tropika

Sistem Teknologi Komunikasi - mengubah ruang geografi kepantasan maklumat mengubah persepsi

Demografi struktur kependudukan

Remaja vs orang tua

Taburan saiz penduduk, jantinan, migrasi bandar luar bandar

Teori oleh Malthus ledakan kependudukan meledakkan konflik

Perubahan struktur institusi keluarga. Kemusnahan ikatan sosial

Faktor Budaya

Adat,agama,ideologi