kristin russell resume
TRANSCRIPT
Kristin (Cartrett) Russell21802 Silent Jasmin Ct. | Cypress, TX 77433 | 409.926.9593 | [email protected]
Summary 7 years experience in network administration 7 years experience in server administration 3 years experience in VoIP and Telepresence 4 years experience in basic network security
Technical Proficiencies
Platforms: Windows Server 2003/2008/2012, Windows Server 2008 R2 Server Core, Windows XP, Vista, 7 [All platforms], MS Exchange 2007/2010, Mac OSX, Ubuntu 9/10/11, Linux Server 12, OpenBSD
Hardware: HP, IBM, Cisco, Dell, and Intel Based Servers, Desktop & Laptop platforms, SAN Drobo iSCSI, Cisco VOIP devices, Telepresence (Video Conferencing) devices/endpoints, CUCM, CUVC, TMS, TPS, CTMS, CTM, VCS & VCS Expressway
Applications:
Hyper-V, VMware, Active Directory, Certificate Authority, NTBackup, AD Manager, Event Log Analyzer, Exchange, SQL, Oracle, IIS, OpenVPN, EM7, Remedy Ticketing System, Qlikview
Networking:
VoIP, SIP, Sonicwall Firewalls, Cisco ASA Firewalls, IPFire Firewall, Dell PowerConnect Switches, Cisco Switches & Routers, EIGRP, OSPF, RIPv1/v2, Wireless [WPA w/PSK& WPA w/802.1x], VLANs, ACLs, NIDS, HIDS, NIPS
Certifications
Cisco Certified Network Associate [CCNA] Microsoft Certified IT Professional [MCITP]
Microsoft Certified Solutions Associate [MCSA] Windows Server 2008 CompTIA Network+
CompTIA Security+ CompTIA A+
Professional ExperienceSilsbee Family Medicine, P.A. – Silsbee, TX 01/2009 – Present
Sr. Network Administrator Identify, troubleshoot, and resolve hardware, software, and network related problems Perform primary network system administration on network servers Enforces network security and installation procedures Implement new systems and retire old systems Implement and maintains database backup procedures Perform preventative hardware and software maintenance and upgrades on a regular basis Plan, coordinate, and implement security measures for information systems
Apex Systems, Inc. [Contract for Cisco Systems, Inc.] – Austin, TX
03/2013 – 03/2016
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Tier 2 Customer Support Engineer Provided support for TelePresence, WAN/LAN, Voice, and Security related issues and failures Identified root cause of user reported and alarm based issues and resolved all escalations Handled very complex issues escalated from Tier 1/customer including catastrophic
site/region wide failures Assist in mentoring Tier 1 and Tier 2 engineers Identified and remedied bugs in software, resolved bleeding edge software issues Troubleshot extensively for remediation of hardware, software, and network related
issues/failures Tier 1.5 Customer Support Engineer Analyzed trouble tickets, incident remediation and/or escalation to Tier 2 Engineering if
required. Support provided through phone queue Troubleshot user reported and alarm based issues Assisted in leading Tier 1 Agents and Senior Agents with an understanding of all
TelePresence technologies.Senior Tier 1 Agent Analyzed trouble tickets, incident remediation and/or escalation to Tier 2 Engineering if
required. Support provided through phone queue Troubleshot user reported and alarm based issues
Education
Lamar Institute of Technology – Beaumont, TX 2010 - 2012Associates of Applied Science in Computer Networking and Troubleshooting Technology
Phi Theta Kappa Honor Society President’s List Vice President’s List
Lamar University – Beaumont, TX 2007 - 2010
References Available Upon Request | Full-Time Preference
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