kpi_standard_v_2_6_1

KPI STANDARDPremium Edition

No. Industry Category Level 1 Category Level 2 Category Level 3 Category Level 4 KPI

1 Environment, Health & Safety Environmental Issues Environment % recycled printer paper

2 Environment, Health & Safety Environmental Issues Environment % of energy used from renewable sources

3 Environment, Health & Safety Environmental Issues Environment Average electrical consumption

4 Environment, Health & Safety Environmental Issues Environment Energy saved due to conservation & efficiency improvements

5 Environment, Health & Safety Environmental Issues Environment Water used per amount of product manufactured

6 Environment, Health & Safety Environmental Issues Environment Total energy used per unit of production

7 Environment, Health & Safety Environmental Issues Environment Corporate average data efficiency (CADE)

8 Environment, Health & Safety Environmental Issues Environment Carbon footprint

9 Environment, Health & Safety Environmental Issues Environment % of hazardous operational waste

10 Environment, Health & Safety Environmental Issues Environment Waste disposed of per amount of product manufactured

11 Environment, Health & Safety Environmental Issues Environment Energy costs per unit of production

12 Environment, Health & Safety Environmental Issues Environment Number of paper pages used per employee

13 Environment, Health & Safety Environmental Issues Environment CO2 Tonnes per employee

14 Environment, Health & Safety Environmental Issues Environment % of materials used that are recycled input materials

15 Environment, Health & Safety Environmental Issues Environment % of volume of water recycled & reused

16 Environment, Health & Safety Environmental Issues Environment Ratio of actual pollution discharge to target levels

17 Environment, Health & Safety Environmental Issues Environment Total Energy Use

18 Environment, Health & Safety Environmental Issues Environment Total Purchased Energy

19 Environment, Health & Safety Environmental Issues Environment Total on-site energy

20 Environment, Health & Safety Environmental Issues Environment Greenhouse gas (GHG) emissions

21 Environment, Health & Safety Environmental Issues Environment Water use

22 Environment, Health & Safety Environmental Issues Environment Contact water use

23 Environment, Health & Safety Environmental Issues Environment Non-contact cooling water use

24 Environment, Health & Safety Environmental Issues Environment % of hazardous debris

25 Environment, Health & Safety Environmental Issues Environment % of non-hazardous operational waste

26 Environment, Health & Safety Environmental Issues Environment % of recycled non-hazardous operational waste

27 Environment, Health & Safety Environmental Issues Environment % of recycled hazardous operational waste

28 Environment, Health & Safety Environmental Issues Environment % of halogenated Volatile Organic Compounds (VOC) emissions

29 Environment, Health & Safety Environmental Issues Environment Water used per amount of product manufactured

30 Environment, Health & Safety Environmental Issues Environment Weight recycled as % of past sales

31 Environment, Health & Safety Environmental Issues Environment Amount of petrol and diesel used

32 Environment, Health & Safety Environmental Issues Environment Pollution incident rate

33 Environment, Health & Safety Environmental Issues Environment Number of accidental releases of substances

34 Environment, Health & Safety Environmental Issues Environment Number of contained spills

35 Environment, Health & Safety Environmental Issues Environment % of usage of water from non-traditional sources

36 Environment, Health & Safety Environmental Issues Environment Aircraft emissions per payload capacity

37 Environment, Health & Safety Environmental Issues Environment % of daylighting in building

38 Environment, Health & Safety Environmental Issues Environment Size of contaminated land sites

39 Environment, Health & Safety Environmental Issues Environment % of actual versus licensed water abstraction

40 Environment, Health & Safety Environmental Issues Environment Number of repeat findings in self-assessments, audits, and inspections.

41 Environment, Health & Safety Health Environment % recycled printer paper

42 Environment, Health & Safety Health Environment % of energy used from renewable sources

43 Environment, Health & Safety Health Environment Average electrical consumption

44 Environment, Health & Safety Health Environment Energy saved due to conservation & efficiency improvements

45 Environment, Health & Safety Health Environment Water used per amount of product manufactured

46 Environment, Health & Safety Health Environment Total energy used per unit of production

47 Environment, Health & Safety Health Environment Corporate average data efficiency (CADE)

48 Environment, Health & Safety Health Environment Carbon footprint

49 Environment, Health & Safety Health Environment % of hazardous operational waste

50 Environment, Health & Safety Health Environment Waste disposed of per amount of product manufactured

51 Environment, Health & Safety Health Environment Energy costs per unit of production

52 Environment, Health & Safety Health Environment Number of paper pages used per employee

53 Environment, Health & Safety Health Environment CO2 Tones per employee

54 Environment, Health & Safety Health Environment % of materials used that are recycled input materials

55 Environment, Health & Safety Health Environment % of volume of water recycled & reused

56 Environment, Health & Safety Health Environment Ratio of actual pollution discharge to target levels

57 Environment, Health & Safety Health Environment Total Energy Use

58 Environment, Health & Safety Health Environment Total Purchased Energy

59 Environment, Health & Safety Health Environment Total on-site energy

60 Environment, Health & Safety Health Environment Greenhouse gas (GHG) emissions

61 Environment, Health & Safety Health Environment Water use

62 Environment, Health & Safety Health Environment Contact water use

63 Environment, Health & Safety Health Environment Non-contact cooling water use

64 Environment, Health & Safety Health Environment % of hazardous debris

65 Environment, Health & Safety Health Environment % of non-hazardous operational waste

66 Environment, Health & Safety Health Environment % of recycled non-hazardous operational waste

67 Environment, Health & Safety Health Environment % of recycled hazardous operational waste

68 Environment, Health & Safety Health Environment % of halogenated Volatile Organic Compounds (VOC) emissions

69 Environment, Health & Safety Health Environment Water used per amount of product manufactured

70 Environment, Health & Safety Health Environment Weight recycled as % of past sales

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71 Environment, Health & Safety Health Environment Amount of petrol and diesel used

72 Environment, Health & Safety Health Environment Pollution incident rate

73 Environment, Health & Safety Health Environment Number of accidental releases of substances

74 Environment, Health & Safety Health Environment Number of contained spills

75 Environment, Health & Safety Health Environment % of usage of water from non-traditional sources

76 Environment, Health & Safety Health Environment Aircraft emissions per payload capacity

77 Environment, Health & Safety Health Environment % of daylighting in building

78 Environment, Health & Safety Health Environment Size of contaminated land sites

79 Environment, Health & Safety Health Environment % of actual versus licensed water abstraction

80 Environment, Health & Safety Health Environment Number of repeat findings in self-assessments, audits, and inspections.

81 Environment, Health & Safety Safety Environment % recycled printer paper

82 Environment, Health & Safety Safety Environment % of energy used from renewable sources

83 Environment, Health & Safety Safety Environment Average electrical consumption

84 Environment, Health & Safety Safety Environment Energy saved due to conservation & efficiency improvements

85 Environment, Health & Safety Safety Environment Water used per amount of product manufactured

86 Environment, Health & Safety Safety Environment Total energy used per unit of production

87 Environment, Health & Safety Safety Environment Corporate average data efficiency (CADE)

88 Environment, Health & Safety Safety Environment Carbon footprint

89 Environment, Health & Safety Safety Environment % of hazardous operational waste

90 Environment, Health & Safety Safety Environment Waste disposed of per amount of product manufactured

91 Environment, Health & Safety Safety Environment Energy costs per unit of production

92 Environment, Health & Safety Safety Environment Number of paper pages used per employee

93 Environment, Health & Safety Safety Environment CO2 Tones per employee

94 Environment, Health & Safety Safety Environment % of materials used that are recycled input materials

95 Environment, Health & Safety Safety Environment % of volume of water recycled & reused

96 Environment, Health & Safety Safety Environment Ratio of actual pollution discharge to target levels

97 Environment, Health & Safety Safety Environment Total Energy Use

98 Environment, Health & Safety Safety Environment Total Purchased Energy

99 Environment, Health & Safety Safety Environment Total on-site energy

100 Environment, Health & Safety Safety Environment Greenhouse gas (GHG) emissions

101 Environment, Health & Safety Safety Environment Water use

102 Environment, Health & Safety Safety Environment Contact water use

103 Environment, Health & Safety Safety Environment Non-contact cooling water use

104 Environment, Health & Safety Safety Environment % of hazardous debris

105 Environment, Health & Safety Safety Environment % of non-hazardous operational waste

106 Environment, Health & Safety Safety Environment % of recycled non-hazardous operational waste

107 Environment, Health & Safety Safety Environment % of recycled hazardous operational waste

108 Environment, Health & Safety Safety Environment % of halogenated Volatile Organic Compounds (VOC) emissions

109 Environment, Health & Safety Safety Environment Water used per amount of product manufactured

110 Environment, Health & Safety Safety Environment Weight recycled as % of past sales

111 Environment, Health & Safety Safety Environment Amount of petrol and diesel used

112 Environment, Health & Safety Safety Environment Pollution incident rate

113 Environment, Health & Safety Safety Environment Number of accidental releases of substances

114 Environment, Health & Safety Safety Environment Number of contained spills

115 Environment, Health & Safety Safety Environment % of usage of water from non-traditional sources

116 Environment, Health & Safety Safety Environment Aircraft emissions per payload capacity

117 Environment, Health & Safety Safety Environment % of daylighting in building

118 Environment, Health & Safety Safety Environment Size of contaminated land sites

119 Environment, Health & Safety Safety Environment % of actual versus licensed water abstraction

120 Environment, Health & Safety Safety Environment Number of repeat findings in self-assessments, audits, and inspections.

121 Environment, Health & Safety Environment, Health & Safety Global Reporting Initiative GRI Economic Ratio between standard level wage compared to local minimum wage

122 Environment, Health & Safety Environment, Health & Safety Global Reporting Initiative GRI Economic Proportion of spending on locally-based suppliers

123 Environment, Health & Safety Environment, Health & Safety Global Reporting Initiative GRI Environmental Energy saved due to conservation & efficiency improvements

124 Environment, Health & Safety Environment, Health & Safety Global Reporting Initiative GRI Environmental % of materials used that are recycled input materials

125 Environment, Health & Safety Environment, Health & Safety Global Reporting Initiative GRI Environmental % of volume of water recycled & reused

126 Environment, Health & Safety Environment, Health & Safety Global Reporting Initiative GRI Human Rights % of suppliers screened on human rights

127 Environment, Health & Safety Environment, Health & Safety Global Reporting Initiative GRI Human Rights Total number of incidents of discrimination

128 Environment, Health & Safety Environment, Health & Safety Global Reporting Initiative GRI Human Rights % of investment agreements with human rights clauses

129 Environment, Health & Safety Environment, Health & Safety Global Reporting Initiative GRI Labor Practice & Decent Work Staff turnover

130 Environment, Health & Safety Environment, Health & Safety Global Reporting Initiative GRI Labor Practice & Decent Work % of workforce who are persons with disabilities

131 Environment, Health & Safety Environment, Health & Safety Global Reporting Initiative GRI Labor Practice & Decent Work % of employees receiving regular performance reviews

132 Environment, Health & Safety Environment, Health & Safety Global Reporting Initiative GRI Labor Practice & Decent Work Female-Male salary ratio relation

133 Environment, Health & Safety Environment, Health & Safety Global Reporting Initiative GRI Labor Practice & Decent Work % of employees covered by collective bargaining agreements

134 Environment, Health & Safety Environment, Health & Safety Global Reporting Initiative GRI Labor Practice & Decent Work Average number of training hours per employee

135 Environment, Health & Safety Environment, Health & Safety Global Reporting Initiative GRI Labor Practice & Decent Work % of workforce who are visible minorities

136 Environment, Health & Safety Environment, Health & Safety Global Reporting Initiative GRI Labor Practice & Decent Work % of staff who are (women

137 Environment, Health & Safety Environment, Health & Safety Global Reporting Initiative Product Responsibility % of products/services assessed for health & safety impacts

138 Environment, Health & Safety Environment, Health & Safety Global Reporting Initiative Product Responsibility Number of complaints regarding breaches of customer privacy

139 Environment, Health & Safety Environment, Health & Safety Global Reporting Initiative Product Responsibility Average carbon dioxide emissions of vehicles

140 Environment, Health & Safety Environment, Health & Safety Global Reporting Initiative Product Responsibility Average fuel economy of vehicles




141 Environment, Health & Safety Environment, Health & Safety Global Reporting Initiative GRI Society Cost of non-compliance

142 Environment, Health & Safety Environment, Health & Safety Global Reporting Initiative GRI Society % of business units analyzed for risks related to corruption

143 Environment, Health & Safety Environment, Health & Safety Global Reporting Initiative GRI Society Total value of financial contributions to political institutions

144 Environment, Health & Safety Environment, Health & Safety Health & Safety Lost time due to non-fatal accidents per hours worked

145 Environment, Health & Safety Environment, Health & Safety Health & Safety Reportable accidents (including fatalities) per hours worked

146 Environment, Health & Safety Environment, Health & Safety Health & Safety Reportable non-fatal accidents per hours worked

147 Environment, Health & Safety Environment, Health & Safety Health & Safety Lost time due to accidents (including fatalities) per hours worked

148 Environment, Health & Safety Environment, Health & Safety Health & Safety Number of fatalities per hours worked

149 Environment, Health & Safety Environment, Health & Safety Health & Safety % of fatal accidents

150 Environment, Health & Safety Environment, Health & Safety Health & Safety Average overtime hours per person

151 Environment, Health & Safety Environment, Health & Safety Health & Safety % of corrective actions closed out within specified timeframe

152 Environment, Health & Safety Environment, Health & Safety Health & Safety Number of safety inspections

153 Environment, Health & Safety Environment, Health & Safety Health & Safety Employee perception of management commitment (survey)

154 Environment, Health & Safety Environment, Health & Safety Health & Safety % of staff with adequate OHS training

155 Environment, Health & Safety Environment, Health & Safety Health & Safety Health & safety prevention costs

156 Environment, Health & Safety Environment, Health & Safety Health & Safety Total of man-hours in safety and health training

157 Environment, Health & Safety Environment, Health & Safety Health & Safety % of OHS committee recommendations implemented

158 Environment, Health & Safety Environment, Health & Safety Health & Safety % of issues raised by H&S reps auctioned

159 Environment, Health & Safety Environment, Health & Safety Health & Safety % of products/services assessed for health & safety impacts

160 Environment, Health & Safety Environment, Health & Safety Health & Safety Number of non-conformance with legal or internal standards in safety inspections

161 Environment, Health & Safety Environment, Health & Safety Health & Safety Number of solved safety non-conformances

162 Environment, Health & Safety Environment, Health & Safety Health & Safety Cost of solved safety non-conformances

163 Environment, Health & Safety Environment, Health & Safety Health & Safety % of attendance at OHS committee meetings

164 Environment, Health & Safety Environment, Health & Safety Health & Safety % of health and safety representatives (HSR) positions filled

165 Environment, Health & Safety Environment, Health & Safety Health & Safety % of corrective actions completed within planned time-frame

166 Environment, Health & Safety Environment, Health & Safety Health & Safety Safety Audit scores

167 Environment, Health & Safety Environment, Health & Safety Health & Safety Safety attitude scores

168 Environment, Health & Safety Environment, Health & Safety Health & Safety Frequency of senior manager plant tours

169 Environment, Health & Safety Environment, Health & Safety Health & Safety % of managers trained in accident investigation

170 Environment, Health & Safety Environment, Health & Safety Health & Safety Number of near misses

171 Environment, Health & Safety Environment, Health & Safety Health & Safety Number of PM/CM Backlog items

172 Environment, Health & Safety Environment, Health & Safety Health & Safety Number of times work was stopped due to unplanned unsafe condition

173 Environment, Health & Safety Environment, Health & Safety Health & Safety Number of formally raised safety-related employee concerns

174 Environment, Health & Safety Environment, Health & Safety Health & Safety Number of harassment, intimidation, retaliation and discrimination allegations

175 Environment, Health & Safety Environment, Health & Safety Health & Safety Number of violation of rest hours

176 Environment, Health & Safety Environment, Health & Safety Property & Facility Cost of office space per employee

177 Environment, Health & Safety Environment, Health & Safety Property & Facility % of personnel trained in safety, security and facilities measures

178 Environment, Health & Safety Environment, Health & Safety Property & Facility Cost of janitorial services per square foot

179 Environment, Health & Safety Environment, Health & Safety Property & Facility Average equipment costs per employee

180 Environment, Health & Safety Environment, Health & Safety Property & Facility % of daylighting in building

181 Environment, Health & Safety Environment, Health & Safety Social Responsibility % of employees who consider that their business acts responsibly

182 Environment, Health & Safety Environment, Health & Safety Social Responsibility % of suppliers that affirmed business code of conduct

183 Environment, Health & Safety Environment, Health & Safety Social Responsibility Social contributions spent per employee

184 Environment, Health & Safety Environment, Health & Safety Social Responsibility Percentage of operating income dedicated to social contribution

185 Environment, Health & Safety Environment, Health & Safety Social Responsibility Number of initiatives to promote greater environmental responsibility

186 Environment, Health & Safety Environment, Health & Safety Social Responsibility % of eligible employees who signed the Business Conduct and Ethics Policy

187 Environment, Health & Safety Environment, Health & Safety Social Responsibility Philanthropy as a % of (pretax) profit

188 Environment, Health & Safety Environment, Health & Safety Social Responsibility Total investment in the community

189 Environment, Health & Safety Environment, Health & Safety Social Responsibility Funds raised per FTE for non-profit and humanitarian organizations

190 Environment, Health & Safety Environment, Health & Safety Social Responsibility Number of full-time employees dedicated to social investment projects

191 Environment, Health & Safety Child Abuse Protection Instill a feeling of personal power

192 Environment, Health & Safety Child Abuse Protection Learn the facts

193 Environment, Health & Safety Child Abuse Protection Understand the risks

194 Environment, Health & Safety Child Abuse Protection Minimize opportunity

195 Environment, Health & Safety Child Abuse Protection Talk about it

196 Environment, Health & Safety Child Abuse Protection Stay alert

197 Environment, Health & Safety Child Abuse Protection Make a plan

198 Environment, Health & Safety Child Abuse Protection Act on suspicions

199 Environment, Health & Safety Child Abuse Protection Get involved

200 Environment, Health & Safety Social Service Foster Care Turnover % employee

201 Environment, Health & Safety Social Service Foster Care incident report %

202 Environment, Health & Safety Social Service Foster Care per diem rate

203 Environment, Health & Safety Social Service Foster Care employee training

204 Environment, Health & Safety Social Service Foster Care Foster Parent recruitment completed

205 Environment, Health & Safety Social Service Foster Care Turnover % Foster Parent

206 Environment, Health & Safety Social Service Foster Care response time

207 Environment, Health & Safety Social Service Foster Care LOC( (level of care) stays

208 Environment, Health & Safety Social Service Foster Care Abuse and Neglect Reporting




209 Environment, Health & Safety Social Service Foster Care %Auditing Standards met

210 Environment, Health & Safety Social Service Foster Care % Documentation submitted timely

211 Environment, Health & Safety Social Service Foster Care Communication with Stakeholders increased

212 Environment, Health & Safety Social Service Foster Care IMPACT training completed in 90 days

213 Environment, Health & Safety Social Service Foster Care Criminal Background check completed in 90 days

214 Environment, Health & Safety Social Service Foster Care Home Studies Completed

215 Environment, Health & Safety Social Service Foster Care Bi-monthly Face to Face visit made timely

216 Environment, Health & Safety Social Service Foster Care Reimbursement Rate increased

217 Environment, Health & Safety Social Service Foster Care Reduce Compliance Fines

218 Environment, Health & Safety Social Service Foster Care % Paremency Placement Increased

219 Environment, Health & Safety Social Service Foster Care HIPPA Compliance

220 Environment, Health & Safety Social Service Foster Care File Storage Compliance

221 Environment, Health & Safety Social Service Foster Care Pre-Tax Profit

222 Environment, Health & Safety Social Service Foster Care % Contributed to Community Causes

223 Environment, Health & Safety Social Service Foster Care % of falsification reduced

224 Environment, Health & Safety Social Service Foster Care increase bed space

225 Environment, Health & Safety Social Service Foster Care increase referrals

226 Environment, Health & Safety Social Service Foster Care % attendance to meeting increased

227 Environment, Health & Safety Social Service Foster Care response to communication increased telephone/fax/email

228 Environment, Health & Safety Social Service Foster Care decrease # child placements in the organization

229 Environment, Health & Safety Social Service Foster Care increase sponsorship

230 Finance, Legal & Compliance Finance Market share gain comparison %

231 Finance, Legal & Compliance Finance Market share %

232 Finance, Legal & Compliance Finance % of budget deviation relative to total budget

233 Finance, Legal & Compliance Finance Average discount margin monetary value of items sold

234 Finance, Legal & Compliance Finance Average discount margin % of items sold

235 Finance, Legal & Compliance Finance Average production costs of items

236 Finance, Legal & Compliance Finance Average Product Price (APP)

237 Finance, Legal & Compliance Finance Net Present Value (NPV) of investment

238 Finance, Legal & Compliance Finance % of repeat business turnover

239 Finance, Legal & Compliance Finance Cash dividends paid

240 Finance, Legal & Compliance Finance Incremental amount paid to contractors, as percentage of payroll

241 Finance, Legal & Compliance Finance Z-score for predicting bankruptcy

242 Finance, Legal & Compliance Finance Profit loss due to theft

243 Finance, Legal & Compliance Finance Operating leverage

244 Finance, Legal & Compliance Finance Accounting EBIT

245 Finance, Legal & Compliance Finance Accounting EBITDA

246 Finance, Legal & Compliance Finance Accounting Variable costs

247 Finance, Legal & Compliance Finance Accounting Fixed costs

248 Finance, Legal & Compliance Finance Accounting Indirect costs

249 Finance, Legal & Compliance Finance Accounting % accuracy of periodic financial reports

250 Finance, Legal & Compliance Finance Accounting Accounting costs

251 Finance, Legal & Compliance Finance Accounting Marginal costs

252 Finance, Legal & Compliance Finance Accounting Direct costs

253 Finance, Legal & Compliance Finance Accounting Retained Earnings

254 Finance, Legal & Compliance Finance Accounting Net International Income

255 Finance, Legal & Compliance Finance Accounting Balance Sheet Accounts Payable

256 Finance, Legal & Compliance Finance Accounting Balance Sheet Total Assets

257 Finance, Legal & Compliance Finance Accounting Balance Sheet Long-Term Debt

258 Finance, Legal & Compliance Finance Accounting Balance Sheet Short-Term Debt

259 Finance, Legal & Compliance Finance Accounting Balance Sheet Total Current Liabilities

260 Finance, Legal & Compliance Finance Accounting Balance Sheet Other Noncurrent Liabilities

261 Finance, Legal & Compliance Finance Accounting Balance Sheet Total Liabilities

262 Finance, Legal & Compliance Finance Accounting Balance Sheet Cash

263 Finance, Legal & Compliance Finance Accounting Balance Sheet Net Receivables

264 Finance, Legal & Compliance Finance Accounting Balance Sheet Inventories

265 Finance, Legal & Compliance Finance Accounting Balance Sheet Other Current Assets

266 Finance, Legal & Compliance Finance Accounting Balance Sheet Total Current Assets

267 Finance, Legal & Compliance Finance Accounting Balance Sheet Net Fixed Assets

268 Finance, Legal & Compliance Finance Accounting Balance Sheet Other Noncurrent Assets

269 Finance, Legal & Compliance Finance Accounting Balance Sheet Other Current Liabilities

270 Finance, Legal & Compliance Finance Accounting Balance Sheet Preferred Stock Equity

271 Finance, Legal & Compliance Finance Accounting Balance Sheet Common Stock Equity

272 Finance, Legal & Compliance Finance Accounting Balance Sheet Total Equity

273 Finance, Legal & Compliance Finance Accounting Balance Sheet Shares Outstanding

274 Finance, Legal & Compliance Finance Accounting Balance Sheet Goodwill

275 Finance, Legal & Compliance Finance Accounting Cash flow Net Change in Cash

276 Finance, Legal & Compliance Finance Accounting Income statement Cost of goods sold (COGS)

277 Finance, Legal & Compliance Finance Accounting Income statement Operating margin

278 Finance, Legal & Compliance Finance Accounting Income statement Gross profit margin




279 Finance, Legal & Compliance Finance Accounting Income statement Cumulative Annual Growth Rate (CAGR)

280 Finance, Legal & Compliance Finance Accounting Income statement Operating income

281 Finance, Legal & Compliance Finance Accounting Income statement Gross profit

282 Finance, Legal & Compliance Finance Accounting Income statement Net profit margin

283 Finance, Legal & Compliance Finance Accounting Income statement SG&A expenses

284 Finance, Legal & Compliance Finance Accounting Income statement Cash Flow Return on Investments (CFROI)

285 Finance, Legal & Compliance Finance Accounts payable/receivable % of overdue invoices

286 Finance, Legal & Compliance Finance Accounts payable/receivable Account payable % of invoices disputed

287 Finance, Legal & Compliance Finance Accounts payable/receivable Account payable % of payable invoices without purchase order

288 Finance, Legal & Compliance Finance Accounts payable/receivable Account payable Creditor days

289 Finance, Legal & Compliance Finance Accounts payable/receivable Account payable % of invoices requiring special payment

290 Finance, Legal & Compliance Finance Accounts payable/receivable Account payable % of electronic invoices

291 Finance, Legal & Compliance Finance Accounts payable/receivable Account payable Cycle time to resolve an invoice error

292 Finance, Legal & Compliance Finance Accounts payable/receivable Account payable Monetary value of invoices outstanding

293 Finance, Legal & Compliance Finance Accounts payable/receivable Account payable Number of invoices outstanding

294 Finance, Legal & Compliance Finance Accounts payable/receivable Account payable Accounts Payable

295 Finance, Legal & Compliance Finance Accounts payable/receivable Account payable Days Payable

296 Finance, Legal & Compliance Finance Accounts payable/receivable Account payable Average monetary value of invoices outstanding

297 Finance, Legal & Compliance Finance Accounts payable/receivable Account payable Number of overdue invoices

298 Finance, Legal & Compliance Finance Accounts payable/receivable Account payable Average monetary value of overdue invoices

299 Finance, Legal & Compliance Finance Accounts payable/receivable Account payable Monetary value of overdue invoices

300 Finance, Legal & Compliance Finance Accounts payable/receivable Account payable Invoicing processing costs

301 Finance, Legal & Compliance Finance Accounts payable/receivable Account payable Accounts Payable Turnover

302 Finance, Legal & Compliance Finance Accounts payable/receivable Account payable % effectiveness in payables management

303 Finance, Legal & Compliance Finance Accounts payable/receivable Account payable % of invoices under query

304 Finance, Legal & Compliance Finance Accounts payable/receivable Account payable % of low value invoices

305 Finance, Legal & Compliance Finance Accounts payable/receivable Account payable Discounts Lost

306 Finance, Legal & Compliance Finance Accounts payable/receivable Account receivable Debtor days

307 Finance, Legal & Compliance Finance Accounts payable/receivable Account receivable % of bad debts against invoiced revenue

308 Finance, Legal & Compliance Finance Accounts payable/receivable Account receivable % of electronic invoices

309 Finance, Legal & Compliance Finance Accounts payable/receivable Account receivable Number of invoices outstanding

310 Finance, Legal & Compliance Finance Accounts payable/receivable Account receivable Accounts Receivable Collection Period

311 Finance, Legal & Compliance Finance Accounts payable/receivable Account receivable Monetary value of invoices outstanding

312 Finance, Legal & Compliance Finance Accounts payable/receivable Account receivable Average monetary value of invoices outstanding

313 Finance, Legal & Compliance Finance Accounts payable/receivable Account receivable Accounts Receivable Turnover

314 Finance, Legal & Compliance Finance Accounts payable/receivable Account receivable Number of overdue invoices

315 Finance, Legal & Compliance Finance Accounts payable/receivable Account receivable Average monetary value of overdue invoices

316 Finance, Legal & Compliance Finance Accounts payable/receivable Account receivable Monetary value of overdue invoices

317 Finance, Legal & Compliance Finance Accounts payable/receivable Account receivable Monetary value of unsettled invoices

318 Finance, Legal & Compliance Finance Accounts payable/receivable Account receivable Number of unsettled invoices

319 Finance, Legal & Compliance Finance Accounts payable/receivable Account receivable Average monetary value of unsettled invoices

320 Finance, Legal & Compliance Finance Accounts payable/receivable Account receivable Receivables against Product, Region, Sales office

321 Finance, Legal & Compliance Finance Accounts payable/receivable Account receivable Invoicing processing costs

322 Finance, Legal & Compliance Finance Asset management Total Assets

323 Finance, Legal & Compliance Finance Asset management Age of assets

324 Finance, Legal & Compliance Finance Asset management Total Current Assets

325 Finance, Legal & Compliance Finance Asset management Net Fixed Assets

326 Finance, Legal & Compliance Finance Asset management Other Current Assets

327 Finance, Legal & Compliance Finance Asset management Other Noncurrent Assets

328 Finance, Legal & Compliance Finance Budgeting Forecast accuracy of budget

329 Finance, Legal & Compliance Finance Budgeting Deviation of planned budget

330 Finance, Legal & Compliance Finance Budgeting Actual vs. budgeted costs

331 Finance, Legal & Compliance Finance Budgeting Number of budget deviations

332 Finance, Legal & Compliance Finance Budgeting Number of years with a balanced budget

333 Finance, Legal & Compliance Finance Budgeting % of budget cuts achieved

334 Finance, Legal & Compliance Finance Budgeting Time by which Budget closed before the year end

335 Finance, Legal & Compliance Finance Budgeting Days taken to close the budget

336 Finance, Legal & Compliance Finance Expense reimbursement Cycle time for expense reimbursements

337 Finance, Legal & Compliance Finance Expense reimbursement Expenses claims processed per FTE

338 Finance, Legal & Compliance Finance Expense reimbursement % of expense report exception line items

339 Finance, Legal & Compliance Finance Expense reimbursement % of expenses violating corporate policy

340 Finance, Legal & Compliance Finance Expense reimbursement Average value of expense claims

341 Finance, Legal & Compliance Finance Expense reimbursement Average number of expense claims per employee/FTE

342 Finance, Legal & Compliance Finance Expense reimbursement Average value of T&E expenses per expense claim

343 Finance, Legal & Compliance Finance Expense reimbursement % of T&E expenses on expense claims

344 Finance, Legal & Compliance Finance Financial Ratios Profit per employee (FTE)

345 Finance, Legal & Compliance Finance Financial Ratios Profit per staff

346 Finance, Legal & Compliance Finance Financial Ratios Cost of office space per employee

347 Finance, Legal & Compliance Finance Financial Ratios Revenue per employee (or FTE)

348 Finance, Legal & Compliance Finance Financial Ratios Bonus payout as a % of the total possible




349 Finance, Legal & Compliance Finance Financial Ratios Average travel costs per employee

350 Finance, Legal & Compliance Finance Financial Ratios Average telephone/communication costs per employee

351 Finance, Legal & Compliance Finance Financial Ratios Profit per customer

352 Finance, Legal & Compliance Finance Financial Ratios Value to volume ratio

353 Finance, Legal & Compliance Finance Financial Ratios Payroll to Net Sales

354 Finance, Legal & Compliance Finance Financial Ratios Return on Investment (ROI)

355 Finance, Legal & Compliance Finance Financial Ratios Days Sales Outstanding (DSO)

356 Finance, Legal & Compliance Finance Financial Ratios Return on Equity (ROE)

357 Finance, Legal & Compliance Finance Financial Ratios Cumulative Annual Growth Rate (CAGR)

358 Finance, Legal & Compliance Finance Financial Ratios Days Sales Of Inventory (DSI)

359 Finance, Legal & Compliance Finance Financial Ratios Days Payable Outstanding (DPO)

360 Finance, Legal & Compliance Finance Financial Ratios Fixed asset utilization

361 Finance, Legal & Compliance Finance Financial Ratios Cash Flow Return on Investments (CFROI)

362 Finance, Legal & Compliance Finance Financial Ratios Profit per product

363 Finance, Legal & Compliance Finance Financial Ratios Return on capital employed (ROCE)

364 Finance, Legal & Compliance Finance Financial Ratios Economic value added

365 Finance, Legal & Compliance Finance Financial Ratios Share price

366 Finance, Legal & Compliance Finance Financial Ratios Organic revenue growth

367 Finance, Legal & Compliance Finance Financial Ratios Average equipment costs per employee

368 Finance, Legal & Compliance Finance Financial Ratios Gross profit per share

369 Finance, Legal & Compliance Finance Financial Ratios Non-organic revenue growth

370 Finance, Legal & Compliance Finance Financial Ratios Book-to-bill

371 Finance, Legal & Compliance Finance Financial Ratios Equity ratio

372 Finance, Legal & Compliance Finance Financial Ratios Gearing

373 Finance, Legal & Compliance Finance Financial Ratios Internal financing ratio

374 Finance, Legal & Compliance Finance Financial Ratios Cost Income Ratio

375 Finance, Legal & Compliance Finance Financial Ratios Profit per project

376 Finance, Legal & Compliance Finance Financial Ratios Enterprise Value / Takeover Value

377 Finance, Legal & Compliance Finance Financial Ratios Cash Conversion Cycle (CCC)

378 Finance, Legal & Compliance Finance Financial Ratios Sharpe ratio

379 Finance, Legal & Compliance Finance Financial Ratios Quick ratio

380 Finance, Legal & Compliance Finance Financial Ratios Earnings per share

381 Finance, Legal & Compliance Finance Financial Ratios Revenue won/lost due to exchange rates as a % of total revenue

382 Finance, Legal & Compliance Finance Financial Ratios Dividend yield

383 Finance, Legal & Compliance Finance Financial Ratios Corporate credit rating

384 Finance, Legal & Compliance Finance Financial Ratios Sortino ratio

385 Finance, Legal & Compliance Finance Financial Ratios Subsidy Dependence Ratio (SDI)

386 Finance, Legal & Compliance Finance Financial Ratios Purchase price variance

387 Finance, Legal & Compliance Finance Financial Reporting % of financial reports issued on time

388 Finance, Legal & Compliance Finance Financial Reporting Cycle time to perform periodic close

389 Finance, Legal & Compliance Finance Financial Reporting Delay in production of financial reports

390 Finance, Legal & Compliance Finance Financial Reporting Accuracy of financial statements

391 Finance, Legal & Compliance Finance Financial Reporting Average costs to produce financial statements

392 Finance, Legal & Compliance Finance Financial Reporting Average costs of rework of financial statements due to inaccuracy

393 Finance, Legal & Compliance Finance Number of complaints regarding breaches of customer privacy

394 Finance, Legal & Compliance Finance Audit Corrective action response time

395 Finance, Legal & Compliance Finance Audit % of policies reported with non-conformances

396 Finance, Legal & Compliance Finance Audit Time to respond to legal discovery of records

397 Finance, Legal & Compliance Finance Audit Number of repeat audit findings

398 Finance, Legal & Compliance Finance Audit % of past due corrective actions

399 Finance, Legal & Compliance Finance Audit Number of Audit Finding closing more than two weeks

400 Finance, Legal & Compliance Finance Audit Number of postponed ISO 9001 Internal Audit caused by Auditor

401 Finance, Legal & Compliance Finance Audit Number of postponed ISO 9001 Internal Audit caused by Auditee

402 Finance, Legal & Compliance Finance Audit Number of minor finding on ISO 9001 Internal Audit

403 Finance, Legal & Compliance Legal Legal Total legal spending as % of revenue

404 Finance, Legal & Compliance Legal Legal % of legal budget spent externally

405 Finance, Legal & Compliance Legal Legal Legal staff per size of revenue

406 Finance, Legal & Compliance Legal Legal Legal staff per billion of revenue

407 Finance, Legal & Compliance Legal Legal Cost per hour per lawyer (in-house)

408 Finance, Legal & Compliance Compliance Liquidity Short Term Assets to Short Term Liabilities

409 Finance, Legal & Compliance Compliance Liquidity Net Short Term Liabilities to Assets

410 Finance, Legal & Compliance Compliance Payroll % of untimely payroll payments

411 Finance, Legal & Compliance Compliance Payroll Cycle time to process payroll

412 Finance, Legal & Compliance Compliance Payroll % of manual payroll payments

413 Finance, Legal & Compliance Compliance Payroll Cost per pay slip issued

414 Finance, Legal & Compliance Compliance Payroll Cycle time to resolve payroll errors

415 Finance, Legal & Compliance Compliance Payroll % of payroll disbursements that include retroactive pay adjustments

416 Finance, Legal & Compliance Compliance Payroll Systems cost of payroll process as % of total payroll cost

417 Finance, Legal & Compliance Compliance Payroll Payment errors as % of total payroll disbursement

418 Finance, Legal & Compliance Compliance Payroll Timeliness in submission of statutory returns




419 Finance, Legal & Compliance Compliance Payroll Instances of filing of accurate statutory returns

420 Finance, Legal & Compliance Compliance Taxes % of taxes paid in-time

421 Finance, Legal & Compliance Compliance Taxes % of disputed tax statements

422 Finance, Legal & Compliance Compliance Taxes % of tax statements filed in-time

423 Finance, Legal & Compliance Compliance Taxes % of error in placing w.h tax right parameters

424 Finance, Legal & Compliance Compliance Taxes Cost of tax penalties

425 Finance, Legal & Compliance Compliance Taxes % of overdue tax statements

426 Finance, Legal & Compliance Compliance Asset management Total Assets

427 Finance, Legal & Compliance Compliance Asset management Age of assets

428 Finance, Legal & Compliance Compliance Asset management Total Current Assets

429 Finance, Legal & Compliance Compliance Asset management Net Fixed Assets

430 Finance, Legal & Compliance Compliance Asset management Other Current Assets

431 Finance, Legal & Compliance Compliance Asset management Other Noncurrent Assets

432 Finance, Legal & Compliance Compliance Budgeting Forecast accuracy of budget

433 Finance, Legal & Compliance Compliance Budgeting Deviation of planned budget

434 Finance, Legal & Compliance Compliance Budgeting Actual vs. budgeted costs

435 Finance, Legal & Compliance Compliance Budgeting Number of budget deviations

436 Finance, Legal & Compliance Compliance Budgeting Number of years with a balanced budget

437 Finance, Legal & Compliance Compliance Budgeting % of budget cuts achieved

438 Finance, Legal & Compliance Compliance Budgeting Time by which Budget closed before the year end

439 Finance, Legal & Compliance Compliance Budgeting Days taken to close the budget

440 Finance, Legal & Compliance Compliance Expense reimbursement Cycle time for expense reimbursements

441 Finance, Legal & Compliance Compliance Expense reimbursement Expenses claims processed per FTE

442 Finance, Legal & Compliance Compliance Expense reimbursement % of expense report exception line items

443 Finance, Legal & Compliance Compliance Expense reimbursement % of expenses violating corporate policy

444 Finance, Legal & Compliance Compliance Expense reimbursement Average value of expense claims

445 Finance, Legal & Compliance Compliance Expense reimbursement Average number of expense claims per employee/FTE

446 Finance, Legal & Compliance Compliance Expense reimbursement Average value of T&E expenses per expense claim

447 Finance, Legal & Compliance Compliance Expense reimbursement % of T&E expenses on expense claims

448 Finance, Legal & Compliance Compliance Financial Ratios Profit per employee (FTE)

449 Finance, Legal & Compliance Compliance Financial Ratios Profit per staff

450 Finance, Legal & Compliance Compliance Financial Ratios Cost of office space per employee

451 Finance, Legal & Compliance Compliance Financial Ratios Revenue per employee (or FTE)

452 Finance, Legal & Compliance Compliance Financial Ratios Bonus payout as a % of the total possible

453 Finance, Legal & Compliance Compliance Financial Ratios Average travel costs per employee

454 Finance, Legal & Compliance Compliance Financial Ratios Average telephone/communication costs per employee

455 Finance, Legal & Compliance Compliance Financial Ratios Profit per customer

456 Finance, Legal & Compliance Compliance Financial Ratios Value to volume ratio

457 Finance, Legal & Compliance Compliance Financial Ratios Payroll to Net Sales

458 Finance, Legal & Compliance Compliance Financial Ratios Return on Investment (ROI)

459 Finance, Legal & Compliance Compliance Financial Ratios Days Sales Outstanding (DSO)

460 Finance, Legal & Compliance Compliance Financial Ratios Return on Equity (ROE)

461 Finance, Legal & Compliance Compliance Financial Ratios Cumulative Annual Growth Rate (CAGR)

462 Finance, Legal & Compliance Compliance Financial Ratios Days Sales Of Inventory (DSI)

463 Finance, Legal & Compliance Compliance Financial Ratios Days Payable Outstanding (DPO)

464 Finance, Legal & Compliance Compliance Financial Ratios Fixed asset utilization

465 Finance, Legal & Compliance Compliance Financial Ratios Cash Flow Return on Investments (CFROI)

466 Finance, Legal & Compliance Compliance Financial Ratios Profit per product

467 Finance, Legal & Compliance Compliance Financial Ratios Return on capital employed (ROCE)

468 Finance, Legal & Compliance Compliance Financial Ratios Economic value added

469 Finance, Legal & Compliance Compliance Financial Ratios Share price

470 Finance, Legal & Compliance Compliance Financial Ratios Organic revenue growth

471 Finance, Legal & Compliance Compliance Financial Ratios Average equipment costs per employee

472 Finance, Legal & Compliance Compliance Financial Ratios Gross profit per share

473 Finance, Legal & Compliance Compliance Financial Ratios Non-organic revenue growth

474 Finance, Legal & Compliance Compliance Financial Ratios Book-to-bill

475 Finance, Legal & Compliance Compliance Financial Ratios Equity ratio

476 Finance, Legal & Compliance Compliance Financial Ratios Gearing

477 Finance, Legal & Compliance Compliance Financial Ratios Internal financing ratio

478 Finance, Legal & Compliance Compliance Financial Ratios Cost Income Ratio

479 Finance, Legal & Compliance Compliance Financial Ratios Profit per project

480 Finance, Legal & Compliance Compliance Financial Ratios Enterprise Value / Takeover Value

481 Finance, Legal & Compliance Compliance Financial Ratios Cash Conversion Cycle (CCC)

482 Finance, Legal & Compliance Compliance Financial Ratios Sharpe ratio

483 Finance, Legal & Compliance Compliance Financial Ratios Quick ratio

484 Finance, Legal & Compliance Compliance Financial Ratios Earnings per share

485 Finance, Legal & Compliance Compliance Financial Ratios Revenue won/lost due to exchange rates as a % of total revenue

486 Finance, Legal & Compliance Compliance Financial Ratios Dividend yield

487 Finance, Legal & Compliance Compliance Financial Ratios Corporate credit rating

488 Finance, Legal & Compliance Compliance Financial Ratios Sortino ratio




489 Finance, Legal & Compliance Compliance Financial Ratios Subsidy Dependence Ratio (SDI)

490 Finance, Legal & Compliance Compliance Financial Ratios Purchase price variance

491 Finance, Legal & Compliance Compliance Financial Reporting % of financial reports issued on time

492 Finance, Legal & Compliance Compliance Financial Reporting Cycle time to perform periodic close

493 Finance, Legal & Compliance Compliance Financial Reporting Delay in production of financial reports

494 Finance, Legal & Compliance Compliance Financial Reporting Accuracy of financial statements

495 Finance, Legal & Compliance Compliance Financial Reporting Average costs to produce financial statements

496 Finance, Legal & Compliance Compliance Financial Reporting Average costs of rework of financial statements due to inaccuracy

497 Finance, Legal & Compliance Compliance Number of complaints regarding breaches of customer privacy

498 Finance, Legal & Compliance Compliance Audit Corrective action response time

499 Finance, Legal & Compliance Compliance Audit % of policies reported with non-conformances

500 Finance, Legal & Compliance Compliance Audit Time to respond to legal discovery of records

501 Finance, Legal & Compliance Compliance Audit Number of repeat audit findings

502 Finance, Legal & Compliance Compliance Audit % of past due corrective actions

503 Finance, Legal & Compliance Compliance Audit Number of Audit Finding closing more than two weeks

504 Finance, Legal & Compliance Compliance Audit Number of postponed ISO 9001 Internal Audit caused by Auditor

505 Finance, Legal & Compliance Compliance Audit Number of postponed ISO 9001 Internal Audit caused by Auditee

506 Finance, Legal & Compliance Compliance Audit Number of minor finding on ISO 9001 Internal Audit

507 Finance, Legal & Compliance Compliance Board of directors Average director tenure

508 Finance, Legal & Compliance Compliance Board of directors Average number of other (public) company board seats

509 Finance, Legal & Compliance Compliance Board of directors % of executive directors

510 Finance, Legal & Compliance Compliance Board of directors % of independent directors

511 Finance, Legal & Compliance Compliance Board of directors Level of industry expertise of new board members

512 Finance, Legal & Compliance Compliance Compliance Cost of non-compliance

513 Finance, Legal & Compliance Compliance Compliance Number of (critical) non-compliance issues identified

514 Finance, Legal & Compliance Compliance Compliance Number of non-compliance issues reported

515 Finance, Legal & Compliance Compliance ComplianceAverage time lag between identification of external compliance issues and

resolution

516 Finance, Legal & Compliance Compliance Compliance Frequency of compliance reviews

517 Finance, Legal & Compliance Compliance Compliance Age of agreed-upon recommendations

518 Finance, Legal & Compliance Compliance External requirementsNumber of weaknesses identified by external qualification and certification

reports

519 Finance, Legal & Compliance Compliance Governance Percentage of strategic objectives achieved.

520 Finance, Legal & Compliance Compliance Information Security % of systems with latest antivirus/antispyware signatures

521 Finance, Legal & Compliance Compliance Information Security % of systems covered by antivirus/antispyware software

522 Finance, Legal & Compliance Compliance Information Security Age of backup

523 Finance, Legal & Compliance Compliance Information Security % of backup operations that are successful

524 Finance, Legal & Compliance Compliance Information Security Average time to restore backup

525 Finance, Legal & Compliance Compliance Information Security % of obsolete user accounts

526 Finance, Legal & Compliance Compliance Information Security Time lag between detection, reporting and acting upon security incidents

527 Finance, Legal & Compliance Compliance Information SecurityProportion of information security risks for which satisfactory controls have been

fully implemented

528 Finance, Legal & Compliance Compliance Information Security Relative proportions of risks identified

529 Finance, Legal & Compliance Compliance Information Security Number of information security-related risks

530 Finance, Legal & Compliance Compliance Information Security Information security costs as a proportion of total revenue or IT budget

531 Finance, Legal & Compliance Compliance Information Security Information security policy deployment and adoption

532 Finance, Legal & Compliance Compliance Information Security Average time between tests of backup

533 Finance, Legal & Compliance Compliance Information Security Number of complaints regarding breaches of customer privacy

534 Finance, Legal & Compliance Compliance Information Security % of physical backup / archive media that are fully encrypted

535 Finance, Legal & Compliance Compliance Information Security % of test backup restores that are successful

536 Finance, Legal & Compliance Compliance Information Security Average time to restore off-site backup

537 Finance, Legal & Compliance Compliance Information Security % of secure third party connections

538 Finance, Legal & Compliance Compliance Internal Control Number of (internal) control improvement initiatives

539 Finance, Legal & Compliance Compliance Internal Control Number of (major) internal control breaches

540 Finance, Legal & Compliance Compliance Internal Control % of key controls

541 Finance, Legal & Compliance Compliance Internal Control Time between internal control deficiency occurrence and reporting

542 Finance, Legal & Compliance Compliance Regulatory laws Average time lag between new regulation and initiation of review

543 Finance, Legal & Compliance Compliance Regulatory laws Number of regulatory or legal non-compliance events

544 Finance, Legal & Compliance Compliance Regulatory laws HIPAA % of HIPAA unauthorized disclosures

545 Finance, Legal & Compliance Compliance Risk Management Staff annual leave

546 Finance, Legal & Compliance Compliance Risk Management % of unassessed risks

547 Finance, Legal & Compliance Compliance Investment Return on Equity (ROE)

548 Finance, Legal & Compliance Compliance Investment Net present value (NPV)

549 Finance, Legal & Compliance Compliance Investment Internal Rate Of Return (IRR)

550 Finance, Legal & Compliance Asset Management Depreciation - Straight Line Method

551 Finance, Legal & Compliance Asset Management Depreciation - Declining Balance Method

552 Finance, Legal & Compliance Asset Management Depreciation - Sum of the Years Digits Method

553 Finance, Legal & Compliance Asset Management Accumulated Depreciation

554 Finance, Legal & Compliance Asset Management Gain on Disposal of Assets

555 Finance, Legal & Compliance Asset Management Loss on Disposal of Assets




556 Finance, Legal & Compliance Asset Management Book Value

557 Finance, Legal & Compliance Accounting Cost of Goods Manufactured

558 Finance, Legal & Compliance Accounting Schedule of Cost of Goods Manufactured

559 Finance, Legal & Compliance Accounting Finished Goods

560 Finance, Legal & Compliance Accounting Manufacturing Overhead

561 Finance, Legal & Compliance Accounting Sunk Cost

562 Finance, Legal & Compliance Accounting Work in process

563 Finance, Legal & Compliance Accounting Raw Materials

564 Finance, Legal & Compliance Accounting Bill of Materials

565 Finance, Legal & Compliance Accounting Contribution Margin

566 Finance, Legal & Compliance Accounting Contribution Margin Ratio

567 Finance, Legal & Compliance Accounting Break Even Point

568 Finance, Legal & Compliance Accounting Chart of Accounts

569 Finance, Legal & Compliance Accounting Account Analysis

570 Finance, Legal & Compliance Accounting Adjusting Journal Entries

571 Finance, Legal & Compliance Accounting Bank Reconciliation

572 Finance, Legal & Compliance Accounting Bank Balance

573 Finance, Legal & Compliance Accounting Deposits in Transit

574 Finance, Legal & Compliance Accounting Outstanding checks

575 Finance, Legal & Compliance Accounting Book Balance

576 Finance, Legal & Compliance Accounting Operating Leverage

577 Finance, Legal & Compliance Accounting Variance

578 Finance, Legal & Compliance Accounting Overhead

579 Finance, Legal & Compliance Accounting Cash Flow Statement

580 Finance, Legal & Compliance Accounting Cash Flow from Operating Activities

581 Finance, Legal & Compliance Accounting Cash Flow from Investing Activities

582 Finance, Legal & Compliance Accounting Cash Flow from Financing Activities

583 Finance, Legal & Compliance Financial Ratios Price Earnings Ratio

584 Finance, Legal & Compliance Financial Ratios Return on Total Assets

585 Finance, Legal & Compliance Financial Ratios Current Ratio

586 Finance, Legal & Compliance Financial Ratios Debt-to-equity ratio

587 Finance, Legal & Compliance Financial Ratios Dividend payout ratio

588 Finance, Legal & Compliance Financial Ratios Inventory turnover

589 Finance, Legal & Compliance Financial Ratios Working Capital

590 Finance, Legal & Compliance Budgeting Cash Budget

591 Finance, Legal & Compliance Budgeting Sales Budget

592 Finance, Legal & Compliance Budgeting Direct Materials Budget

593 Finance, Legal & Compliance Budgeting Manufacturing Overhead Budget

594 Finance, Legal & Compliance Budgeting Master Budget

595 Finance, Legal & Compliance Budgeting Selling and Administrative Expense Budget

596 Finance, Legal & Compliance Budgeting Direct Labor Budget

597 Finance, Legal & Compliance Budgeting Production Budget

598 Human Resources, Personnel Human Resources % of taxes paid in-time

599 Human Resources, Personnel Human Resources % of disputed tax statements

600 Human Resources, Personnel Human Resources % of tax statements filed in-time

601 Human Resources, Personnel Human Resources % of error in placing w.h tax right parameters

602 Human Resources, Personnel Human Resources Cost of tax penalties

603 Human Resources, Personnel Human Resources % of overdue tax statements

604 Human Resources, Personnel Human Resources Development % of new hire retention

605 Human Resources, Personnel Human Resources Development Absence rate

606 Human Resources, Personnel Human Resources Development Average time employees are in same job/function

607 Human Resources, Personnel Human Resources Development % of employees receiving regular performance reviews

608 Human Resources, Personnel Human Resources Development Average tenure per employee

609 Human Resources, Personnel Human Resources Development Overtime rate

610 Human Resources, Personnel Human Resources Development Ratio between internal promotions and external hires for open functions

611 Human Resources, Personnel Human Resources Development % of women in management

612 Human Resources, Personnel Human Resources Development % of low performing employees

613 Human Resources, Personnel Human Resources Development % of high performing employees

614 Human Resources, Personnel Human Resources Development % of staff with appropriate qualifications

615 Human Resources, Personnel Human Resources Development Total OT Hours

616 Human Resources, Personnel Human Resources Development % of outstanding employee probation reports

617 Human Resources, Personnel Human Resources Development Overtime headcount factor

618 Human Resources, Personnel Human Resources Development Average vacation hours utilized

619 Human Resources, Personnel Human Resources Development Ratio of work days to utilized vacation days

620 Human Resources, Personnel Human Resources Development % of employees that almost utilized their vacation balances

621 Human Resources, Personnel Human Resources Development % of completed employee probation reports

622 Human Resources, Personnel Human Resources Development Number of harassment, intimidation, retaliation and discrimination allegations

623 Human Resources, Personnel Human Resources Development % of training courses requested but not offered

624 Human Resources, Personnel Human Resources Development % of employees participating in career coaching program




625 Human Resources, Personnel Human Resources Development % of employees that have been assessed

626 Human Resources, Personnel Human Resources Development Average lead time to promotion

627 Human Resources, Personnel Human Resources HR Ratios Staff turnover

628 Human Resources, Personnel Human Resources HR Ratios Profit per employee (FTE)

629 Human Resources, Personnel Human Resources HR Ratios Cost of office space per employee

630 Human Resources, Personnel Human Resources HR Ratios Absence rate

631 Human Resources, Personnel Human Resources HR Ratios Average number of sick days per employee

632 Human Resources, Personnel Human Resources HR Ratios Average tenure per employee

633 Human Resources, Personnel Human Resources HR Ratios Bonus payout as a % of the total possible

634 Human Resources, Personnel Human Resources HR Ratios Average telephone/communication costs per employee

635 Human Resources, Personnel Human Resources HR Ratios Average age of workforce

636 Human Resources, Personnel Human Resources HR Ratios % of temporary contracted FTEs

637 Human Resources, Personnel Human Resources HR Ratios Revenue per employee (or FTE)

638 Human Resources, Personnel Human Resources HR Ratios Average travel costs per employee

639 Human Resources, Personnel Human Resources HR Ratios % of workforce who are persons with disabilities

640 Human Resources, Personnel Human Resources HR Ratios Percent of higher degree employees

641 Human Resources, Personnel Human Resources HR Ratios Average salary per employee

642 Human Resources, Personnel Human Resources HR Ratios % of part-time employees

643 Human Resources, Personnel Human Resources HR Ratios Compa ratio (CP)

644 Human Resources, Personnel Human Resources HR Ratios Average sickness days per FTE

645 Human Resources, Personnel Human Resources HR Ratios % of part-time employees that are female

646 Human Resources, Personnel Human Resources HR Ratios Job satisfaction (index)

647 Human Resources, Personnel Human Resources HR Ratios Employer satisfaction (index)

648 Human Resources, Personnel Human Resources HR Ratios % of sick days (illness rate)

649 Human Resources, Personnel Human Resources HR Ratios Human Capital Value Added

650 Human Resources, Personnel Human Resources HR Ratios Total full-time headcount

651 Human Resources, Personnel Human Resources HR Ratios Total headcount

652 Human Resources, Personnel Human Resources HR Ratios Overtime headcount factor

653 Human Resources, Personnel Human Resources HR Ratios Total labor cost

654 Human Resources, Personnel Human Resources HR Ratios Overtime labor cost ratio

655 Human Resources, Personnel Human Resources HR Ratios Average equipment costs per employee

656 Human Resources, Personnel Human Resources HR Ratios % of workforce who are visible minorities

657 Human Resources, Personnel Human Resources HR Ratios % of staff who are (women

658 Human Resources, Personnel Human Resources HR Ratios Human Capital ROI

659 Human Resources, Personnel Human Resources HR Ratios Independent contractors vs. employees ratio

660 Human Resources, Personnel Human Resources HR Ratios Average span of control

661 Human Resources, Personnel Human Resources HR Ratios % of management FTEs

662 Human Resources, Personnel Human Resources HR Ratios % of employees from minority groups managing x or more staff members

663 Human Resources, Personnel Human Resources Recruitment % of new hire retention

664 Human Resources, Personnel Human Resources Recruitment Average time to recruit

665 Human Resources, Personnel Human Resources Recruitment Average sourcing cost per hire

666 Human Resources, Personnel Human Resources Recruitment Average interviewing costs

667 Human Resources, Personnel Human Resources Recruitment Average open time of job positions

668 Human Resources, Personnel Human Resources Recruitment Job offer acceptance rate

669 Human Resources, Personnel Human Resources Recruitment Cycle time from job acceptance until job start

670 Human Resources, Personnel Human Resources Recruitment Average number of interviewees for open job positions

671 Human Resources, Personnel Human Resources Recruitment Average number of responses for open job positions

672 Human Resources, Personnel Human Resources Recruitment Average feedback time on candidates

673 Human Resources, Personnel Human Resources Recruitment % of new employees/candidates with a recruiting fee

674 Human Resources, Personnel Human Resources Recruitment % of screened newly recruited employees

675 Human Resources, Personnel Human Resources Recruitment Offer conversion rate

676 Human Resources, Personnel Human Resources Recruitment % of recommended job applicants

677 Human Resources, Personnel Human Resources Recruitment Recruitment through advertisement factor

678 Human Resources, Personnel Human Resources Recruitment Turnover of new hire during first year

679 Human Resources, Personnel Human Resources Recruitment New hire satisfaction rate with recruiting process

680 Human Resources, Personnel Human Resources Recruitment Average cost to recruit per job position

681 Human Resources, Personnel Human Resources Recruitment Performance evaluation scores on hired candidates

682 Human Resources, Personnel Human Resources Recruitment % of vacancies filled internally

683 Human Resources, Personnel Human Resources Recruitment Actual versus budgeted cost of hire

684 Human Resources, Personnel Human Resources Recruitment % of job vacancies

685 Human Resources, Personnel Human Resources Recruitment Recruiting fee as percentage of annual salary

686 Human Resources, Personnel Human Resources Recruitment Recruitment source ratio

687 Human Resources, Personnel Human Resources Recruitment Average number of interviews from submitted resumes

688 Human Resources, Personnel Human Resources Recruitment % of job vacancies for new positions

689 Human Resources, Personnel Human Resources Recruitment % of job vacancies for (previously) filled positions

690 Human Resources, Personnel Human Resources Recruitment Recruitment achievement %

691 Human Resources, Personnel Human Resources Recruitment # of MPP adjustments

692 Human Resources, Personnel Human Resources Recruitment % of 'wanted' new hire retention

693 Human Resources, Personnel Human Resources Recruitment Notice to sales budget delivery period

694 Human Resources, Personnel Human Resources Recruitment Head-to-Head Hire Rate




695 Human Resources, Personnel Human Resources Recruitment Top Schools hire %

696 Human Resources, Personnel Human Resources Recruitment Local Schools hire %

697 Human Resources, Personnel Human Resources Retirement Average staff turnover costs

698 Human Resources, Personnel Human Resources Retirement Average retirement age

699 Human Resources, Personnel Human Resources Retirement Average performance scores of departing employees

700 Human Resources, Personnel Human Resources Retirement Cost of replacing a key worker vs re-training, re-deploying and retaining

701 Human Resources, Personnel Human Resources Retirement % of early retirements

702 Human Resources, Personnel Human Resources Retirement Performance scores of departing versus existing employees

703 Human Resources, Personnel Human Resources Retirement % of employees taking ill health retirement

704 Human Resources, Personnel Human Resources Reward & Retainment Average staff turnover costs

705 Human Resources, Personnel Human Resources Reward & Retainment Average retirement age

706 Human Resources, Personnel Human Resources Reward & Retainment Average performance scores of departing employees

707 Human Resources, Personnel Human Resources Reward & Retainment Cost of replacing a key worker vs re-training, re-deploying and retaining

708 Human Resources, Personnel Human Resources Reward & Retainment % of early retirements

709 Human Resources, Personnel Human Resources Reward & Retainment Performance scores of departing versus existing employees

710 Human Resources, Personnel Human Resources Reward & Retainment % of employees taking ill health retirement

711 Human Resources, Personnel Human Resources Telecommuting Average travel costs per employee

712 Human Resources, Personnel Human Resources Telecommuting Average days of telecommuting per FTE

713 Human Resources, Personnel Human Resources Telecommuting Manager satisfaction with teleworking

714 Human Resources, Personnel Human Resources Telecommuting Estimated cost savings of employer by having employees telework

715 Human Resources, Personnel Human Resources Telecommuting Employee satisfaction with teleworking

716 Human Resources, Personnel Human Resources Telecommuting Average estimated cost savings of employees that are teleworking

717 Human Resources, Personnel Human Resources Workers Compensation Average cost per workers compensation claim

718 Human Resources, Personnel Human Resources Workers Compensation Average losses as a % of payroll

719 Human Resources, Personnel Human Resources Workers Compensation Average indemnity cost per lost time claim

720 Human Resources, Personnel Human Resources Workers Compensation Average medical cost per lost time claim

721 Human Resources, Personnel Human Resources Workers Compensation Average expense cost per lost time claim

722 Human Resources, Personnel Human Resources Workers Compensation Average cost per lost time claim

723 Human Resources, Personnel Human Resources Workers Compensation Average cost per medical only claim

724 Human Resources, Personnel Human Resources Workers Compensation % of lost time claims to total claims

725 Human Resources, Personnel Human Resources Workers Compensation Average losses per FTE

726 Human Resources, Personnel Human Resources Workers Compensation Average losses as a % of revenue

727 Human Resources, Personnel Human Resources Workforce % of time spent on planned work items

728 Human Resources, Personnel Human Resources Workforce % of time sheets in need of correction/validation

729 Human Resources, Personnel Human Resources Workforce Work items queue rate

730 Human Resources, Personnel Human Resources Workforce % of high performing employees

731 Human Resources, Personnel Human Resources Workforce % man hours available

732 Human Resources, Personnel Human Resources Workforce % of man-days lost due to strike

733 Human Resources, Personnel Human Resources Workforce Percentage of employees of supervisory level who are not permanent in their role

734 Human Resources, Personnel Human Resources Workforce New staff versus experienced staff ratio

735 Human Resources, Personnel Human Resources Workforce Employee lateness %

736 Human Resources, Personnel Human Resources Workforce Average overtime hours per person

737 Human Resources, Personnel Human Resources Workforce % of low performing employees

738 Human Resources, Personnel Human Resources Workforce Average sickness period of employees

739 Human Resources, Personnel Human Resources Workforce % of employees on long-term sickness leave

740 Human Resources, Personnel Human Resources Workforce % of employees on short-term sickness leave

741 Human Resources, Personnel Human Resources Workforce Job satisfaction (index)

742 Human Resources, Personnel Human Resources Workforce Workforce stability

743 Human Resources, Personnel Human Resources Workforce % of overdue work items

744 Human Resources, Personnel Human Resources Workforce Average overdue time of work items

745 Human Resources, Personnel Human Resources Workforce Average planned workload per workforce member

746 Human Resources, Personnel Human Resources Workforce Ratio of work days to utilized vacation days

747 Human Resources, Personnel Human Resources Workforce % staff in team with excess sick leave

748 Human Resources, Personnel Human Resources Workforce Effective Worktime Index

749 Human Resources, Personnel Human Resources Workforce % of employees that almost utilized their vacation balances

750 Human Resources, Personnel Human Resources Workforce % of senior employees

751 Human Resources, Personnel Human Resources Workforce % employees to have a loyalty to company

752 Human Resources, Personnel Human Resources Workforce Staff annual leave

753 Human Resources, Personnel Human Resources Workforce Number of violation of rest hours

754 Human Resources, Personnel Human Resources Workforce Accrued Annual leave

755 Human Resources, Personnel Human Resources Workforce % of eligible employees who signed the Business Conduct and Ethics Policy

756 Human Resources, Personnel Human Resources Counseling % of new hire retention

757 Human Resources, Personnel Human Resources Counseling Absence rate

758 Human Resources, Personnel Human Resources Counseling Average time employees are in same job/function

759 Human Resources, Personnel Human Resources Counseling % of employees receiving regular performance reviews

760 Human Resources, Personnel Human Resources Counseling Average tenure per employee

761 Human Resources, Personnel Human Resources Counseling Overtime rate

762 Human Resources, Personnel Human Resources Counseling Ratio between internal promotions and external hires for open functions

763 Human Resources, Personnel Human Resources Counseling % of women in management




764 Human Resources, Personnel Human Resources Counseling % of low performing employees

765 Human Resources, Personnel Human Resources Counseling % of high performing employees

766 Human Resources, Personnel Human Resources Counseling % of staff with appropriate qualifications

767 Human Resources, Personnel Human Resources Counseling Total OT Hours

768 Human Resources, Personnel Human Resources Counseling % of outstanding employee probation reports

769 Human Resources, Personnel Human Resources Counseling Overtime headcount factor

770 Human Resources, Personnel Human Resources Counseling Average vacation hours utilized

771 Human Resources, Personnel Human Resources Counseling Ratio of work days to utilized vacation days

772 Human Resources, Personnel Human Resources Counseling % of employees that almost utilized their vacation balances

773 Human Resources, Personnel Human Resources Counseling % of completed employee probation reports

774 Human Resources, Personnel Human Resources Counseling Number of harassment, intimidation, retaliation and discrimination allegations

775 Human Resources, Personnel Human Resources Counseling % of training courses requested but not offered

776 Human Resources, Personnel Human Resources Counseling % of employees participating in career coaching program

777 Human Resources, Personnel Human Resources Counseling % of employees that have been assessed

778 Human Resources, Personnel Human Resources Counseling Average lead time to promotion

779 Human Resources, Personnel Human Resources Redeployment Average staff turnover costs

780 Human Resources, Personnel Human Resources Redeployment Average retirement age

781 Human Resources, Personnel Human Resources Redeployment Average performance scores of departing employees

782 Human Resources, Personnel Human Resources Redeployment Cost of replacing a key worker vs re-training, re-deploying and retaining

783 Human Resources, Personnel Human Resources Redeployment % of early retirements

784 Human Resources, Personnel Human Resources Redeployment Performance scores of departing versus existing employees

785 Human Resources, Personnel Human Resources Redeployment % of employees taking ill health retirement

786 Human Resources, Personnel Environment Working environment % of employees who consider that their business acts responsibly

787 Human Resources, Personnel Environment Working environment % of employees who are willing to recommend company as employer

788 Human Resources, Personnel Environment Working environment % of daylighting in building

789 Human Resources, Personnel Human Resources Development Training % of HR budget spent on training

790 Human Resources, Personnel Human Resources Development Training Ratio of internal versus external training

791 Human Resources, Personnel Human Resources Development Training Training penetration rate

792 Human Resources, Personnel Human Resources Development Training % of training courses that match organizational requirements

793 Human Resources, Personnel Human Resources Development Training % of courses that are web-based or web enhanced

794 Human Resources, Personnel Human Resources Development Training Average number of training hours per employee

795 Human Resources, Personnel Human Resources Development Training Average training costs per employee

796 Human Resources, Personnel Human Resources Development Training % of employees gone through training

797 Human Resources, Personnel Human Resources Development Training ROI of training

798 Human Resources, Personnel Human Resources Development Training Employee satisfaction with training

799 Human Resources, Personnel Human Resources Development Training Average time to competence

800 Human Resources, Personnel Human Resources Development Training % of training courses requested but not offered

801 Human Resources, Personnel Human Resources Development Training Average test score %

802 Human Resources, Personnel Human Resources Development Training Alternate Level 1 = # Web Hits, # Web Hits / Time

803 Human Resources, Personnel Productivity Personal Productivity % of time spent on priorities

804 Human Resources, Personnel Productivity Personal Productivity % of meetings less than 30 minutes long

805 Human Resources, Personnel Productivity Personal Productivity Cycle time of regular tasks

806 Human Resources, Personnel Productivity Personal Productivity Return on time invested

807 Human Resources, Personnel Productivity Personal Productivity % of email newsletters received but not read

808 Human Resources, Personnel Productivity Personal Productivity Task completion ratio

809 Human Resources, Personnel HR Department Operations Average time to update employee records

810 Human Resources, Personnel HR Department Operations HR FTE to total FTE ratio

811 Human Resources, Personnel HR Department Operations HR department cost per FTE

812 Human Resources, Personnel HR Department Operations % of HR staff with appropriate Professional Qualification

813 Human Resources, Personnel HR Department Operations Age of HR strategy

814 Human Resources, Personnel HR Department Operations Average response time for routine HR inquiries

815 Human Resources, Personnel HR Department Operations EIS Usefulness Index (EISUI)

816 Information Systems Information Technology Application Service Library Cost of managing processes

817 Information Systems Information Technology Application Service Library ASL Application Cycle Management Business Value (BV) of application(s)

818 Information Systems Information Technology Application Service Library ASL Application Cycle Management Technical Value (TV) of application(s)

819 Information Systems Information Technology Application Service Library ASL Connecting processes ASL Change Management Average change closure duration

820 Information Systems Information Technology Application Service Library ASL Connecting processes ASL Change Management % of backlogged/neglected change requests

821 Information Systems Information Technology Application Service Library ASL Connecting processes ASL Change Management % of urgent changes

822 Information Systems Information Technology Application Service Library ASL Connecting processes ASL Change Management % of changes that required restoration of backup

823 Information Systems Information Technology Application Service Library ASL Connecting processes ASL Change Management Ratio of number of incidents versus number of changes

824 Information Systems Information Technology Application Service Library ASL Connecting processes ASL Change Management % of backed-out changes

825 Information Systems Information Technology Application Service Library ASL Connecting processes ASL Change Management Change queue rate

826 Information Systems Information Technology Application Service Library ASL Connecting processes ASL Change Management % of overdue changes

827 Information Systems Information Technology Application Service Library ASL Connecting processes ASL Change Management % of unauthorized implemented changes

828 Information Systems Information Technology Application Service Library ASL Connecting processes ASL Change Management Average costs of change implementation

829 Information Systems Information Technology Application Service Library ASL Connecting processes ASL Change Management % of changes initiated by customers

830 Information Systems Information Technology Application Service Library ASL Connecting processes ASL Change Management % of delivered changes implemented within budget/costs

831 Information Systems Information Technology Application Service Library ASL Connecting processes ASL Change Management % of changes scheduled outside maintenance window

832 Information Systems Information Technology Application Service Library ASL Connecting processes ASL Change Management % of implemented changes without Impact Analysis




833 Information Systems Information Technology Application Service Library ASL Connecting processes ASL Change Management % of unplanned outage/unavailability due to changes

834 Information Systems Information Technology Application Service Library ASL Connecting processes ASL Change Management % of changes that cause incidents

835 Information Systems Information Technology Application Service Library ASL Connecting processes ASL Change Management Change closure duration rate

836 Information Systems Information Technology Application Service Library ASL Connecting processes ASL Change Management % of time coordinating changes

837 Information Systems Information Technology Application Service Library ASL Maintenance ASL Availability Management % of outage due to incidents (unplanned unavailability)

838 Information Systems Information Technology Application Service Library ASL Maintenance ASL Availability Management % of outage due to changes (planned unavailability)

839 Information Systems Information Technology Application Service Library ASL Maintenance ASL Availability Management Availability (excluding planned downtime)

840 Information Systems Information Technology Application Service Library ASL Maintenance ASL Availability Management Critical-time outage

841 Information Systems Information Technology Application Service Library ASL Maintenance ASL Availability Management % of unplanned outage/unavailability due to changes

842 Information Systems Information Technology Application Service Library ASL Maintenance ASL Availability Management % of availability SLAs met

843 Information Systems Information Technology Application Service Library ASL Maintenance ASL Availability Management % of (critical) infrastructure components with automated availability monitoring

844 Information Systems Information Technology Application Service Library ASL Maintenance ASL Availability Management Critical-time failures

845 Information Systems Information Technology Application Service Library ASL Maintenance ASL Capacity Management Number of alerts on exceeding system capacity thresholds

846 Information Systems Information Technology Application Service Library ASL Maintenance ASL Capacity Management % of network bandwidth used

847 Information Systems Information Technology Application Service Library ASL Maintenance ASL Capacity Management % of response-time SLAs not met

848 Information Systems Information Technology Application Service Library ASL Maintenance ASL Capacity Management % of service requests due to poor performance

849 Information Systems Information Technology Application Service Library ASL Maintenance ASL Capacity Management % of CIs monitored for performance

850 Information Systems Information Technology Application Service Library ASL Maintenance ASL Capacity Management % of unplanned purchases due to poor performance

851 Information Systems Information Technology Application Service Library ASL Maintenance ASL Capacity Management Number of SLA breaches due to poor performance

852 Information Systems Information Technology Application Service Library ASL Maintenance ASL Capacity Management Average time between updates of Capacity Plan

853 Information Systems Information Technology Application Service Library ASL Maintenance ASL Capacity Management Cost of producing Capacity Plans

854 Information Systems Information Technology Application Service Library ASL Maintenance ASL Capacity Management % of CIs with under-capacity

855 Information Systems Information Technology Application Service Library ASL Maintenance ASL Capacity Management Accuracy of expenditure as defined in Capacity Plan

856 Information Systems Information Technology Application Service Library ASL Maintenance ASL Capacity Management Costs associated to unplanned purchases to resolve poor performance

857 Information Systems Information Technology Application Service Library ASL Maintenance ASL Capacity Management Average time spent on Capacity Plans

858 Information Systems Information Technology Application Service Library ASL Maintenance ASL Capacity Management % of CIs included in capacity reviews

859 Information Systems Information Technology Application Service Library ASL Maintenance ASL Continuity Management IT Service Continuity Plan testing failures

860 Information Systems Information Technology Application Service Library ASL Maintenance ASL Continuity Management Frequency of review of IT continuity plan

861 Information Systems Information Technology Application Service Library ASL Maintenance ASL Continuity Management Accuracy of expenditure as defined in Continuity Plan

862 Information Systems Information Technology Application Service Library ASL Maintenance ASL Continuity Management % of services not covered in Continuity Plan

863 Information Systems Information Technology Application Service Library ASL Maintenance ASL Continuity Management Average time between updates of Continuity Plan

864 Information Systems Information Technology Application Service Library ASL Maintenance ASL Continuity Management Cost of producing Continuity Plans

865 Information Systems Information Technology Application Service Library ASL Maintenance ASL Continuity Management Average time spent on Continuity Plans

866 Information Systems Information Technology Application Service Library ASL Maintenance ASL Incident Management Mean Time to Repair (MTTR)

867 Information Systems Information Technology Application Service Library ASL Maintenance ASL Incident Management Average number of calls / service request per handler

868 Information Systems Information Technology Application Service Library ASL Maintenance ASL Incident Management % of overdue incidents

869 Information Systems Information Technology Application Service Library ASL Maintenance ASL Incident Management First-call resolution rate

870 Information Systems Information Technology Application Service Library ASL Maintenance ASL Incident Management % of first-line resolution of service requests

871 Information Systems Information Technology Application Service Library ASL Maintenance ASL Incident Management Average after call work time

872 Information Systems Information Technology Application Service Library ASL Maintenance ASL Incident Management Average incident closure duration

873 Information Systems Information Technology Application Service Library ASL Maintenance ASL Incident Management Service request queue rate

874 Information Systems Information Technology Application Service Library ASL Maintenance ASL Incident Management % of overdue service requests

875 Information Systems Information Technology Application Service Library ASL Maintenance ASL Incident Management % of reopened service requests

876 Information Systems Information Technology Application Service Library ASL Maintenance ASL Incident Management Incident queue rate

877 Information Systems Information Technology Application Service Library ASL Maintenance ASL Incident Management % of incidents solved within deadline

878 Information Systems Information Technology Application Service Library ASL Maintenance ASL Incident Management % of reopened incidents

879 Information Systems Information Technology Application Service Library ASL Maintenance ASL Incident Management Service request backlog

880 Information Systems Information Technology Application Service Library ASL Maintenance ASL Incident Management Incident backlog

881 Information Systems Information Technology Application Service Library ASL Maintenance ASL Incident Management Average cost to solve an incident

882 Information Systems Information Technology Application Service Library ASL Maintenance ASL Incident Management Average service request closure duration

883 Information Systems Information Technology Application Service Library ASL Maintenance ASL Incident Management % of escalated service requests

884 Information Systems Information Technology Application Service Library ASL Maintenance ASL Incident Management % of service requests posted via web (self-help)

885 Information Systems Information Technology Application Service Library ASL Maintenance ASL Incident Management Costs of operating call center / service desk

886 Information Systems Information Technology Application Service Library ASL Maintenance ASL Incident Management Average number of (re)-assignments of incidents

887 Information Systems Information Technology Application Service Library ASL Maintenance ASL Incident Management % of incorrectly assigned service requests

888 Information Systems Information Technology Application Service Library ASL Maintenance ASL Incident Management % of incorrectly assigned incidents

889 Information Systems Information Technology Application Service Library ASL Maintenance ASL Incident Management % of incidents which change prio during the lifecycle

890 Information Systems Information Technology Application Service Library ASL Maintenance ASL Incident Management % of unmodified/neglected incidents

891 Information Systems Information Technology Application Service Library ASL Maintenance ASL Incident Management % of outage due to incidents (unplanned unavailability)

892 Information Systems Information Technology Application Service Library ASL Maintenance ASL Incident Management Customer satisfaction (index)

893 Information Systems Information Technology Application Service Library ASL Maintenance ASL Incident Management Number of complaints

894 Information Systems Information Technology Application Service Library ASL Maintenance ASL Incident Management % of service requests resolved within an agreed-upon period of time

895 Information Systems Information Technology Application Service Library ASL Maintenance ASL Incident Management % of repeat incidents

896 Information Systems Information Technology Application Service Library ASL Maintenance ASL Incident Management Number of incidents caused by deficient user training

897 Information Systems Information Technology Application Service Library ASL Maintenance ASL Incident Management Incident backlog

898 Information Systems Information Technology Application Service Library ASL Maintenance ASL Incident Management First line service request closure rate

899 Information Systems Information Technology Application Service Library ASL Maintenance ASL Incident Management Average incident response time

900 Information Systems Information Technology Application Service Library ASL Maintenance ASL Incident Management % of open service requests worked on

901 Information Systems Information Technology Application Service Library ASL Maintenance ASL Incident Management Service request closure duration rate




902 Information Systems Information Technology Application Service Library ASL Maintenance ASL Incident Management % of workarounds to service requests applied

903 Information Systems Information Technology Application Service Library ASL Maintenance ASL Incident Management Average number of (re)-assignments of service requests

904 Information Systems Information Technology Application Service Library ASL Maintenance ASL Incident Management Number of training calls handled by the service desk

905 Information Systems Information Technology Application Service Library ASL Maintenance ASL Incident Management % of calls transferred

906 Information Systems Information Technology Application Service Library ASL Maintenance ASL Incident Management Number of compliments

907 Information Systems Information Technology Application Service Library ASL Maintenance ASL Incident Management Email Backlog

908 Information Systems Information Technology Application Service Library ASL Maintenance ASL Incident Management Average overdue time of overdue service requests

909 Information Systems Information Technology Application Service Library ASL Management % of application development work outsourced

910 Information Systems Information Technology Application Service Library ASL Management QA personnel as % of the number of application developers

911 Information Systems Information Technology Application Service Library ASL Management ASL Cost Management Average cost to solve a problem

912 Information Systems Information Technology Application Service Library ASL Management ASL Cost Management % of delivered changes implemented within budget/costs

913 Information Systems Information Technology Application Service Library ASL Management ASL Quality Management Average problem closure duration

914 Information Systems Information Technology Application Service Library ASL Management ASL Quality Management Problem queue rate

915 Information Systems Information Technology Application Service Library ASL Management ASL Quality Management % of overdue problems

916 Information Systems Information Technology Application Service Library ASL Management ASL Quality Management Average cost to solve a problem

917 Information Systems Information Technology Application Service Library ASL Management ASL Quality Management % of problems with a root cause identified

918 Information Systems Information Technology Application Service Library ASL Management ASL Quality Management Number of business disruptions caused by problems

919 Information Systems Information Technology Application Service Library ASL Management ASL Quality Management % of problems resolved within the required time period

920 Information Systems Information Technology Application Service Library ASL Management ASL Quality Management Problem backlog

921 Information Systems Information Technology Application Service Library ASL Management ASL Quality Management % of problems with available workaround

922 Information Systems Information Technology Application Service Library ASL Management ASL Quality Management % of problems with a root cause analysis

923 Information Systems Information Technology Application Service Library ASL Management ASL Service Level Management % of SLAs without service level breaches

924 Information Systems Information Technology Application Service Library ASL Management ASL Service Level Management Average penalty costs per SLA

925 Information Systems Information Technology Application Service Library ASL Management ASL Service Level Management % of reviewed SLAs

926 Information Systems Information Technology Application Service Library ASL Management ASL Service Level Management % of SLAs with an assigned account manager

927 Information Systems Information Technology Application Service Library ASL Management ASL Service Level Management Average delay in SLAs review

928 Information Systems Information Technology Business information Services Library Cost of managing processes

929 Information Systems Information Technology Cobit Cost of managing processes

930 Information Systems Information Technology Cobit Cobit Acquire & Implement Cobit Acquire & Maintain Infrastructure % of systems not complying to technology standards

931 Information Systems Information Technology Cobit Cobit Acquire & Implement Cobit Acquire & Maintain Infrastructure Number of infrastructure components that are no longer supportable

932 Information Systems Information Technology Cobit Cobit Acquire & Implement Cobit Acquire & Maintain Infrastructure Number of critical business processes supported by obsolete infrastructure

933 Information Systems Information Technology Cobit Cobit Acquire & Implement Cobit Acquire & Maintain Infrastructure Number of different technology platforms

934 Information Systems Information Technology Cobit Cobit Acquire & Implement Cobit Acquire & Maintain Infrastructure Average time to configure infrastructure components

935 Information Systems Information Technology Cobit Cobit Acquire & Implement Cobit Acquire & Maintain Infrastructure % of infrastructure components acquired outside the acquisition process

936 Information Systems Information Technology Cobit Cobit Acquire & Implement Cobit Acquire & Maintain Software % of projects on time and on budget

937 Information Systems Information Technology Cobit Cobit Acquire & Implement Cobit Acquire & Maintain Software Number of software defects in production

938 Information Systems Information Technology Cobit Cobit Acquire & Implement Cobit Acquire & Maintain Software % of development effort for existing applications

939 Information Systems Information Technology Cobit Cobit Acquire & Implement Cobit Acquire & Maintain Software Number of application production problems causing downtime

940 Information Systems Information Technology Cobit Cobit Acquire & Implement Cobit Enable Operation & Use Number of incidents caused by deficient user training

941 Information Systems Information Technology Cobit Cobit Acquire & Implement Cobit Enable Operation & Use Number of training calls handled by the service desk

942 Information Systems Information Technology Cobit Cobit Acquire & Implement Cobit Enable Operation & Use Time lag between changes and updates of documentation and training material

943 Information Systems Information Technology Cobit Cobit Acquire & Implement Cobit Enable Operation & Use % of applications with adequate user documentation and training

944 Information Systems Information Technology Cobit Cobit Acquire & Implement Cobit Enable Operation & Use % of business owners satisfied with application training and support materials

945 Information Systems Information Technology Cobit Cobit Acquire & Implement Cobit Enable Operation & Use Satisfaction scores for training and documentation

946 Information Systems Information Technology Cobit Cobit Acquire & Implement Cobit Enable Operation & Use Cost to produce/maintain user documentation and training material

947 Information Systems Information Technology Cobit Cobit Acquire & Implement Cobit Identify Automated Solution % of delivered projects with incorrect feasibility assumptions

948 Information Systems Information Technology Cobit Cobit Acquire & Implement Cobit Identify Automated Solution % of users satisfied with the functionality delivered

949 Information Systems Information Technology Cobit Cobit Acquire & Implement Cobit Identify Automated Solution % of feasibility studies signed off on by the business

950 Information Systems Information Technology Cobit Cobit Acquire & Implement Cobit Identify Automated Solution % of stakeholders satisfied with the accuracy of the feasibility study

951 Information Systems Information Technology Cobit Cobit Acquire & Implement Cobit Install & Accredit Solution % of implemented changes not approved (by management / CAB)

952 Information Systems Information Technology Cobit Cobit Acquire & Implement Cobit Install & Accredit Solution % of projects with a testing plan

953 Information Systems Information Technology Cobit Cobit Acquire & Implement Cobit Install & Accredit Solution Total rework after implementation of changes

954 Information Systems Information Technology Cobit Cobit Acquire & Implement Cobit Install & Accredit Solution Average rework per change after implementation of changes

955 Information Systems Information Technology Cobit Cobit Acquire & Implement Cobit Manage Changes % of backlogged/neglected change requests

956 Information Systems Information Technology Cobit Cobit Acquire & Implement Cobit Manage Changes % of urgent changes

957 Information Systems Information Technology Cobit Cobit Acquire & Implement Cobit Manage Changes % of unauthorized implemented changes

958 Information Systems Information Technology Cobit Cobit Acquire & Implement Cobit Manage Changes % of backed-out changes

959 Information Systems Information Technology Cobit Cobit Acquire & Implement Cobit Manage Changes % of implemented changes not approved (by management / CAB)

960 Information Systems Information Technology Cobit Cobit Acquire & Implement Cobit Procure IT Resources % of procurement requests satisfied by preferred suppliers

961 Information Systems Information Technology Cobit Cobit Acquire & Implement Cobit Procure IT Resources Average time to procure

962 Information Systems Information Technology Cobit Cobit Acquire & Implement Cobit Procure IT Resources % of key stakeholders satisfied with suppliers

963 Information Systems Information Technology Cobit Cobit Acquire & Implement Cobit Procure IT Resources% of procurements in compliance with standing procurement policies and

procedures

964 Information Systems Information Technology Cobit Cobit Acquire & Implement Cobit Procure IT Resources % of RFPs that needed to be improved based on supplier responses

965 Information Systems Information Technology Cobit Cobit Acquire & Implement Cobit Procure IT Resources Average number of responses received to RFPs

966 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Define & Manage Service Levels % of SLAs without service level breaches

967 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Define & Manage Service Levels % of delivered services not in the service catalogue

968 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Define & Manage Service Levels % of service levels (in SLAs) that are actually measured




969 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Define & Manage Service Levels % of reviewed SLAs

970 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Define & Manage Service Levels % of service levels (in SLAs) reported in an automated way

971 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Educate & Train Users Number of training calls handled by the service desk

972 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Educate & Train Users Time lag between changes and updates of documentation and training material

973 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Educate & Train Users Satisfaction scores for training and documentation

974 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Ensure Continuous Service % of (critical) infrastructure components with automated availability monitoring

975 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Ensure Continuous Service % of availability SLAs met

976 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Ensure Continuous Service Frequency of review of IT continuity plan

977 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Ensure Systems Security % of obsolete user accounts

978 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Ensure Systems Security % of applications that are not capable of meeting password policy

979 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Ensure Systems Security % of users who do not comply with password standards

980 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Ensure Systems Security % of systems where security requirements are not met

981 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Ensure Systems Security Number of violations in segregation of duties

982 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Identify & Allocate Costs Unit costs of IT service(s)

983 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Identify & Allocate Costs Forecast accuracy of budget

984 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Identify & Allocate Costs % of budget deviation relative to total budget

985 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Identify & Allocate Costs % of disputed IT costs by business

986 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Identify & Allocate Costs Frequency of review of IT cost allocation model

987 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Identify & Allocate Costs % of IT service bills accepted/paid by business

988 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Manage Data % of successful data restorations

989 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Manage Data Frequency of testing of backup media

990 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Manage Data Average time for data restoration

991 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Manage Data User satisfaction with availability of data

992 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Manage DataNumber of incidents where sensitive data were retrieved after media were

disposed

993 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Manage Data Number of incidents of non-compliance with laws due to storage issue

994 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Manage Operations % of outage due to incidents (unplanned unavailability)

995 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Manage Operations % of scheduled work not completed on time

996 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Manage Operations Downtime caused by deviating from operations procedures

997 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Manage Operations Downtime caused by inadequate procedures

998 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Manage Operations Average number of training days per operations personnel

999 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Manage Operations Frequency of updates to operational procedures

1000 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Manage Performance & Capacity % of response-time SLAs not met

1001 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Manage Performance & Capacity % of transactions executed within response time threshold

1002 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Manage Performance & Capacity % of CIs monitored for performance

1003 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Manage Performance & Capacity % of critical business processes not covered by a defined service availability plan

1004 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Manage Performance & Capacity Average time between updates of Capacity Plan

1005 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Manage Performance & Capacity % of CIs included in capacity reviews

1006 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Manage Problems Average problem closure duration

1007 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Manage Problems % of problems with a root cause identified

1008 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Manage Problems Number of business disruptions caused by problems

1009 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Manage Problems % of problems resolved within the required time period

1010 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Manage Problems % of problems with a root cause analysis

1011 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Manage Service Desk & Incidents Average number of calls / service request per handler

1012 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Manage Service Desk & Incidents Abandon rate of incoming phone calls

1013 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Manage Service Desk & Incidents % of reopened service requests

1014 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Manage Service Desk & Incidents % of first-line resolution of service requests

1015 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Manage Service Desk & Incidents Average number of training hours per employee

1016 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Manage Service Desk & Incidents Customer satisfaction (index)

1017 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Manage Service Desk & Incidents % of service requests resolved within an agreed-upon period of time

1018 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Manage the Configuration % of licenses purchased and not accounted for in configuration repository

1019 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Manage the Configuration Number of deviations between configuration repository and actual configurations

1020 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Manage the ConfigurationNumber of business compliance issues caused by improper configuration of

assets

1021 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Manage the Configuration Average time period between identifying and rectifying a discrepancy

1022 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Manage the Physical Environment % of personnel trained in safety, security and facilities measures

1023 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Manage the Physical Environment Number of incidents outside hours where security staff are present

1024 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Manage the Physical Environment Number of incidents of unauthorized access to computer facilities

1025 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Manage the Physical Environment Number of incidents due to physical security breaches or failures

1026 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Manage the Physical Environment Frequency of physical risk assessment and reviews

1027 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Manage the Physical Environment Amount of downtime arising from physical environment incidents

1028 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Manage Third-party Services % of invoices disputed

1029 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Manage Third-party Services Number of formal disputes with suppliers

1030 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Manage Third-party Services % of user complaints due to contracted services

1031 Information Systems Information Technology Cobit Cobit Delivery & Support Cobit Manage Third-party Services % of (major) suppliers subject to monitoring

1032 Information Systems Information Technology Cobit Cobit Monitor & Evaluate # of IT policy violations




1033 Information Systems Information Technology Cobit Cobit Monitor & Evaluate Cobit Ensure Complience External Requirements Cost of non-compliance

1034 Information Systems Information Technology Cobit Cobit Monitor & Evaluate Cobit Ensure Complience External Requirements Number of (critical) non-compliance issues identified

1035 Information Systems Information Technology Cobit Cobit Monitor & Evaluate Cobit Ensure Complience External Requirements Number of non-compliance issues reported

1036 Information Systems Information Technology Cobit Cobit Monitor & Evaluate Cobit Ensure Complience External RequirementsAverage time lag between identification of external compliance issues and

resolution

1037 Information Systems Information Technology Cobit Cobit Monitor & Evaluate Cobit Ensure Complience External Requirements Frequency of compliance reviews

1038 Information Systems Information Technology Cobit Cobit Monitor & Evaluate Cobit Ensure Complience External Requirements Average time lag between new regulation and initiation of review

1039 Information Systems Information Technology Cobit Cobit Monitor & Evaluate Cobit Monitor & Evaluate Internal Control Number of (internal) control improvement initiatives

1040 Information Systems Information Technology Cobit Cobit Monitor & Evaluate Cobit Monitor & Evaluate Internal Control Number of (major) internal control breaches

1041 Information Systems Information Technology Cobit Cobit Monitor & Evaluate Cobit Monitor & Evaluate Internal ControlNumber of weaknesses identified by external qualification and certification

reports

1042 Information Systems Information Technology Cobit Cobit Monitor & Evaluate Cobit Monitor & Evaluate Internal Control Number of regulatory or legal non-compliance events

1043 Information Systems Information Technology Cobit Cobit Monitor & Evaluate Cobit Monitor & Evaluate Internal Control Time between internal control deficiency occurrence and reporting

1044 Information Systems Information Technology Cobit Cobit Monitor & Evaluate Cobit Monitor & Evaluate IT Performance % of critical processes monitored

1045 Information Systems Information Technology Cobit Cobit Monitor & Evaluate Cobit Monitor & Evaluate IT Performance Stakeholder satisfaction with the measuring process

1046 Information Systems Information Technology Cobit Cobit Monitor & Evaluate Cobit Monitor & Evaluate IT Performance Amount of effort required to gather measurement data

1047 Information Systems Information Technology Cobit Cobit Monitor & Evaluate Cobit Monitor & Evaluate IT Performance % of metrics that can be benchmarked to standards

1048 Information Systems Information Technology Cobit Cobit Monitor & Evaluate Cobit Monitor & Evaluate IT Performance Number of improvement actions driven by monitoring activities

1049 Information Systems Information Technology Cobit Cobit Monitor & Evaluate Cobit Monitor & Evaluate IT Performance Amount of delay to update measurements to reflect actual performance

1050 Information Systems Information Technology Cobit Cobit Monitor & Evaluate Cobit Provide IT Governance Frequency of independent reviews of IT compliance

1051 Information Systems Information Technology Cobit Cobit Monitor & Evaluate Cobit Provide IT Governance Frequency of reporting from IT to the board

1052 Information Systems Information Technology Cobit Cobit Monitor & Evaluate Cobit Provide IT GovernanceFrequency of IT governance as an agenda item in the IT steering/strategy

meetings

1053 Information Systems Information Technology Cobit Cobit Monitor & Evaluate Cobit Provide IT Governance Age of agreed-upon recommendations

1054 Information Systems Information Technology Cobit Cobit Monitor & Evaluate Cobit Provide IT Governance Frequency of board reporting on IT to stakeholders

1055 Information Systems Information Technology Cobit Cobit Monitor & Evaluate Cobit Provide IT Governance Number of recurrent IT issues on board agendas

1056 Information Systems Information Technology Cobit Cobit Monitor & Evaluate Cobit Provide IT Governance Maturity of board reporting on IT to stakeholders

1057 Information Systems Information Technology Cobit Cobit Monitor & Evaluate Cobit Provide IT Governance Maturity of reporting from IT to the board

1058 Information Systems Information Technology Cobit Cobit Plan & Organize Cobit Assess & Mange IT Risks % of IT budget spent on risk management

1059 Information Systems Information Technology Cobit Cobit Plan & Organize Cobit Assess & Mange IT Risks Frequency of review of the IT risk management process

1060 Information Systems Information Technology Cobit Cobit Plan & Organize Cobit Communicate Aims & Direction % of stakeholders that understand IT policy

1061 Information Systems Information Technology Cobit Cobit Plan & Organize Cobit Communicate Aims & Direction Frequency of IT control framework review/update

1062 Information Systems Information Technology Cobit Cobit Plan & Organize Cobit Define Information Architecture % of applications not compliant with information architecture

1063 Information Systems Information Technology Cobit Cobit Plan & Organize Cobit Define Information Architecture % of redundant and/or duplicate data elements

1064 Information Systems Information Technology Cobit Cobit Plan & Organize Cobit Define Information Architecture Frequency of updates to the information architecture

1065 Information Systems Information Technology Cobit Cobit Plan & Organize Cobit Define IT Processes & Organization % of roles with documented position descriptions

1066 Information Systems Information Technology Cobit Cobit Plan & Organize Cobit Define IT Processes & Organization % of IT functions connected to the business

1067 Information Systems Information Technology Cobit Cobit Plan & Organize Cobit Define IT Processes & Organization Frequency of strategy and steering committee meetings

1068 Information Systems Information Technology Cobit Cobit Plan & Organize Cobit Define IT Processes & Organization Number of conflicting responsibilities in segregation of duties

1069 Information Systems Information Technology Cobit Cobit Plan & Organize Cobit Define Strategic IT Plan % of IT objectives that support business objectives

1070 Information Systems Information Technology Cobit Cobit Plan & Organize Cobit Define Strategic IT Plan % of IT initiatives/projects championed by the business

1071 Information Systems Information Technology Cobit Cobit Plan & Organize Cobit Define Strategic IT Plan % of variation of the annual IT plan

1072 Information Systems Information Technology Cobit Cobit Plan & Organize Cobit Define Strategic IT Plan Delay in updates of IT plans after strategic updates

1073 Information Systems Information Technology Cobit Cobit Plan & Organize Cobit Determine Technology Direction % of systems not complying to technology standards

1074 Information Systems Information Technology Cobit Cobit Plan & Organize Cobit Determine Technology Direction % of applications not complying to technology standards

1075 Information Systems Information Technology Cobit Cobit Plan & Organize Cobit Determine Technology Direction Frequency of reviews of the existing infrastructure

1076 Information Systems Information Technology Cobit Cobit Plan & Organize Cobit Determine Technology Direction Frequency of updates to the technology standards

1077 Information Systems Information Technology Cobit Cobit Plan & Organize Cobit Manage IT Human Resources Staff turnover

1078 Information Systems Information Technology Cobit Cobit Plan & Organize Cobit Manage IT Human Resources Average tenure per employee

1079 Information Systems Information Technology Cobit Cobit Plan & Organize Cobit Manage IT Human Resources Average number of sick days per employee

1080 Information Systems Information Technology Cobit Cobit Plan & Organize Cobit Manage IT Human Resources Overtime rate

1081 Information Systems Information Technology Cobit Cobit Plan & Organize Cobit Manage IT Human Resources Average number of training hours per employee

1082 Information Systems Information Technology Cobit Cobit Plan & Organize Cobit Manage IT Human Resources Average training costs per employee

1083 Information Systems Information Technology Cobit Cobit Plan & Organize Cobit Manage IT Human Resources Job satisfaction (index)

1084 Information Systems Information Technology Cobit Cobit Plan & Organize Cobit Manage IT Human Resources % of sick days (illness rate)

1085 Information Systems Information Technology Cobit Cobit Plan & Organize Cobit Manage IT Human Resources % of job vacancies

1086 Information Systems Information Technology Cobit Cobit Plan & Organize Cobit Manage IT Human Resources Average number of components under management per FTE

1087 Information Systems Information Technology Cobit Cobit Plan & Organize Cobit Manage IT Human Resources % IT staff competent for their roles

1088 Information Systems Information Technology Cobit Cobit Plan & Organize Cobit Manage IT Human Resources Ratio of IT contractors to IT personnel

1089 Information Systems Information Technology Cobit Cobit Plan & Organize Cobit Manage IT Human Resources Actual ratio vs. planned ratio of IT contractors to IT personnel

1090 Information Systems Information Technology Cobit Cobit Plan & Organize Cobit Manage IT Investments % of projects with post-project review

1091 Information Systems Information Technology Cobit Cobit Plan & Organize Cobit Manage IT Investments % of projects with pre-defined ROI

1092 Information Systems Information Technology Cobit Cobit Plan & Organize Cobit Manage IT Investments % of budget deviation relative to total budget

1093 Information Systems Information Technology Cobit Cobit Plan & Organize Cobit Manage IT Investments % of IT services with recorded costs

1094 Information Systems Information Technology Cobit Cobit Plan & Organize Cobit Manage IT Investments Number of budget deviations

1095 Information Systems Information Technology Cobit Cobit Plan & Organize Cobit Manage IT Projects % of projects on time and on budget

1096 Information Systems Information Technology Cobit Cobit Plan & Organize Cobit Manage IT Projects % of projects on budget

1097 Information Systems Information Technology Cobit Cobit Plan & Organize Cobit Manage IT Projects % of projects meeting stakeholder expectations

1098 Information Systems Information Technology Cobit Cobit Plan & Organize Cobit Manage IT Projects % of projects receiving Quality Assurance review

1099 Information Systems Information Technology Cobit Cobit Plan & Organize Cobit Manage IT Projects % of projects on time




1100 Information Systems Information Technology Cobit Cobit Plan & Organize Cobit Manage IT Quality % of repeat incidents

1101 Information Systems Information Technology Cobit Cobit Plan & Organize Cobit Manage IT Quality % of projects receiving Quality Assurance review

1102 Information Systems Information Technology Cobit Cobit Plan & Organize Cobit Manage IT Quality % of stakeholders satisfied with IT quality

1103 Information Systems Information Technology Cobit Cobit Plan & Organize Cobit Manage IT Quality % of processes receiving Quality Assurance review

1104 Information Systems Information Technology Control & Security Cost of managing processes

1105 Information Systems Information Technology Control & Security Acquire & Implement Acquire & Maintain Infrastructure % of systems not complying to technology standards

1106 Information Systems Information Technology Control & Security Acquire & Implement Acquire & Maintain Infrastructure Number of infrastructure components that are no longer supportable

1107 Information Systems Information Technology Control & Security Acquire & Implement Acquire & Maintain Infrastructure Number of critical business processes supported by obsolete infrastructure

1108 Information Systems Information Technology Control & Security Acquire & Implement Acquire & Maintain Infrastructure Number of different technology platforms

1109 Information Systems Information Technology Control & Security Acquire & Implement Acquire & Maintain Infrastructure Average time to configure infrastructure components

1110 Information Systems Information Technology Control & Security Acquire & Implement Acquire & Maintain Infrastructure % of infrastructure components acquired outside the acquisition process

1111 Information Systems Information Technology Control & Security Acquire & Implement Acquire & Maintain Software % of projects on time and on budget

1112 Information Systems Information Technology Control & Security Acquire & Implement Acquire & Maintain Software Number of software defects in production

1113 Information Systems Information Technology Control & Security Acquire & Implement Acquire & Maintain Software % of development effort for existing applications

1114 Information Systems Information Technology Control & Security Acquire & Implement Acquire & Maintain Software Number of application production problems causing downtime

1115 Information Systems Information Technology Control & Security Acquire & Implement Enable Operation & Use Number of incidents caused by deficient user training

1116 Information Systems Information Technology Control & Security Acquire & Implement Enable Operation & Use Number of training calls handled by the service desk

1117 Information Systems Information Technology Control & Security Acquire & Implement Enable Operation & Use Time lag between changes and updates of documentation and training material

1118 Information Systems Information Technology Control & Security Acquire & Implement Enable Operation & Use % of applications with adequate user documentation and training

1119 Information Systems Information Technology Control & Security Acquire & Implement Enable Operation & Use % of business owners satisfied with application training and support materials

1120 Information Systems Information Technology Control & Security Acquire & Implement Enable Operation & Use Satisfaction scores for training and documentation

1121 Information Systems Information Technology Control & Security Acquire & Implement Enable Operation & Use Cost to produce/maintain user documentation and training material

1122 Information Systems Information Technology Control & Security Acquire & Implement Identify Automated Solution % of delivered projects with incorrect feasibility assumptions

1123 Information Systems Information Technology Control & Security Acquire & Implement Identify Automated Solution % of users satisfied with the functionality delivered

1124 Information Systems Information Technology Control & Security Acquire & Implement Identify Automated Solution % of feasibility studies signed off on by the business

1125 Information Systems Information Technology Control & Security Acquire & Implement Identify Automated Solution % of stakeholders satisfied with the accuracy of the feasibility study

1126 Information Systems Information Technology Control & Security Acquire & Implement Install & Accredit Solution % of implemented changes not approved (by management / CAB)

1127 Information Systems Information Technology Control & Security Acquire & Implement Install & Accredit Solution % of projects with a testing plan

1128 Information Systems Information Technology Control & Security Acquire & Implement Install & Accredit Solution Total rework after implementation of changes

1129 Information Systems Information Technology Control & Security Acquire & Implement Install & Accredit Solution Average rework per change after implementation of changes

1130 Information Systems Information Technology Control & Security Acquire & Implement Manage Changes % of backlogged/neglected change requests

1131 Information Systems Information Technology Control & Security Acquire & Implement Manage Changes % of urgent changes

1132 Information Systems Information Technology Control & Security Acquire & Implement Manage Changes % of unauthorized implemented changes

1133 Information Systems Information Technology Control & Security Acquire & Implement Manage Changes % of backed-out changes

1134 Information Systems Information Technology Control & Security Acquire & Implement Manage Changes % of implemented changes not approved (by management / CAB)

1135 Information Systems Information Technology Control & Security Acquire & Implement Procure IT Resources % of procurement requests satisfied by preferred suppliers

1136 Information Systems Information Technology Control & Security Acquire & Implement Procure IT Resources Average time to procure

1137 Information Systems Information Technology Control & Security Acquire & Implement Procure IT Resources % of key stakeholders satisfied with suppliers

1138 Information Systems Information Technology Control & Security Acquire & Implement Procure IT Resources% of procurements in compliance with standing procurement policies and

procedures

1139 Information Systems Information Technology Control & Security Acquire & Implement Procure IT Resources % of RFPs that needed to be improved based on supplier responses

1140 Information Systems Information Technology Control & Security Acquire & Implement Procure IT Resources Average number of responses received to RFPs

1141 Information Systems Information Technology Control & Security Delivery & Support Define & Manage Service Levels % of SLAs without service level breaches

1142 Information Systems Information Technology Control & Security Delivery & Support Define & Manage Service Levels % of delivered services not in the service catalogue

1143 Information Systems Information Technology Control & Security Delivery & Support Define & Manage Service Levels % of service levels (in SLAs) that are actually measured

1144 Information Systems Information Technology Control & Security Delivery & Support Define & Manage Service Levels % of reviewed SLAs

1145 Information Systems Information Technology Control & Security Delivery & Support Define & Manage Service Levels % of service levels (in SLAs) reported in an automated way

1146 Information Systems Information Technology Control & Security Delivery & Support Educate & Train Users Number of training calls handled by the service desk

1147 Information Systems Information Technology Control & Security Delivery & Support Educate & Train Users Time lag between changes and updates of documentation and training material

1148 Information Systems Information Technology Control & Security Delivery & Support Educate & Train Users Satisfaction scores for training and documentation

1149 Information Systems Information Technology Control & Security Delivery & Support Educate & Train Users % of (critical) infrastructure components with automated availability monitoring

1150 Information Systems Information Technology Control & Security Delivery & Support Educate & Train Users % of availability SLAs met

1151 Information Systems Information Technology Control & Security Delivery & Support Educate & Train Users Frequency of review of IT continuity plan

1152 Information Systems Information Technology Control & Security Delivery & Support Ensure Systems Security % of obsolete user accounts

1153 Information Systems Information Technology Control & Security Delivery & Support Ensure Systems Security % of applications that are not capable of meeting password policy

1154 Information Systems Information Technology Control & Security Delivery & Support Ensure Systems Security % of users who do not comply with password standards

1155 Information Systems Information Technology Control & Security Delivery & Support Ensure Systems Security % of systems where security requirements are not met

1156 Information Systems Information Technology Control & Security Delivery & Support Ensure Systems Security Number of violations in segregation of duties

1157 Information Systems Information Technology Control & Security Delivery & Support Identify & Allocate Costs Unit costs of IT service(s)

1158 Information Systems Information Technology Control & Security Delivery & Support Identify & Allocate Costs Forecast accuracy of budget

1159 Information Systems Information Technology Control & Security Delivery & Support Identify & Allocate Costs % of budget deviation relative to total budget

1160 Information Systems Information Technology Control & Security Delivery & Support Identify & Allocate Costs % of disputed IT costs by business

1161 Information Systems Information Technology Control & Security Delivery & Support Identify & Allocate Costs Frequency of review of IT cost allocation model

1162 Information Systems Information Technology Control & Security Delivery & Support Identify & Allocate Costs % of IT service bills accepted/paid by business

1163 Information Systems Information Technology Control & Security Delivery & Support Manage Data % of successful data restorations

1164 Information Systems Information Technology Control & Security Delivery & Support Manage Data Frequency of testing of backup media




1165 Information Systems Information Technology Control & Security Delivery & Support Manage Data Average time for data restoration

1166 Information Systems Information Technology Control & Security Delivery & Support Manage Data User satisfaction with availability of data

1167 Information Systems Information Technology Control & Security Delivery & Support Manage DataNumber of incidents where sensitive data were retrieved after media were

disposed

1168 Information Systems Information Technology Control & Security Delivery & Support Manage Data Number of incidents of non-compliance with laws due to storage issue

1169 Information Systems Information Technology Control & Security Delivery & Support Manage Operations % of outage due to incidents (unplanned unavailability)

1170 Information Systems Information Technology Control & Security Delivery & Support Manage Operations % of scheduled work not completed on time

1171 Information Systems Information Technology Control & Security Delivery & Support Manage Operations Downtime caused by deviating from operations procedures

1172 Information Systems Information Technology Control & Security Delivery & Support Manage Operations Downtime caused by inadequate procedures

1173 Information Systems Information Technology Control & Security Delivery & Support Manage Operations Average number of training days per operations personnel

1174 Information Systems Information Technology Control & Security Delivery & Support Manage Operations Frequency of updates to operational procedures

1175 Information Systems Information Technology Control & Security Delivery & Support Manage Performance & Capacity % of response-time SLAs not met

1176 Information Systems Information Technology Control & Security Delivery & Support Manage Performance & Capacity % of transactions executed within response time threshold

1177 Information Systems Information Technology Control & Security Delivery & Support Manage Performance & Capacity % of CIs monitored for performance

1178 Information Systems Information Technology Control & Security Delivery & Support Manage Performance & Capacity % of critical business processes not covered by a defined service availability plan

1179 Information Systems Information Technology Control & Security Delivery & Support Manage Performance & Capacity Average time between updates of Capacity Plan

1180 Information Systems Information Technology Control & Security Delivery & Support Manage Performance & Capacity % of CIs included in capacity reviews

1181 Information Systems Information Technology Control & Security Delivery & Support Manage Problems Average problem closure duration

1182 Information Systems Information Technology Control & Security Delivery & Support Manage Problems % of problems with a root cause identified

1183 Information Systems Information Technology Control & Security Delivery & Support Manage Problems Number of business disruptions caused by problems

1184 Information Systems Information Technology Control & Security Delivery & Support Manage Problems % of problems resolved within the required time period

1185 Information Systems Information Technology Control & Security Delivery & Support Manage Problems % of problems with a root cause analysis

1186 Information Systems Information Technology Control & Security Delivery & Support Manage Service Desk & Incidents Average number of calls / service request per handler

1187 Information Systems Information Technology Control & Security Delivery & Support Manage Service Desk & Incidents Abandon rate of incoming phone calls

1188 Information Systems Information Technology Control & Security Delivery & Support Manage Service Desk & Incidents % of reopened service requests

1189 Information Systems Information Technology Control & Security Delivery & Support Manage Service Desk & Incidents % of first-line resolution of service requests

1190 Information Systems Information Technology Control & Security Delivery & Support Manage Service Desk & Incidents Average number of training hours per employee

1191 Information Systems Information Technology Control & Security Delivery & Support Manage Service Desk & Incidents Customer satisfaction (index)

1192 Information Systems Information Technology Control & Security Delivery & Support Manage Service Desk & Incidents % of service requests resolved within an agreed-upon period of time

1193 Information Systems Information Technology Control & Security Delivery & Support Manage the Configuration % of licenses purchased and not accounted for in configuration repository

1194 Information Systems Information Technology Control & Security Delivery & Support Manage the Configuration Number of deviations between configuration repository and actual configurations

1195 Information Systems Information Technology Control & Security Delivery & Support Manage the ConfigurationNumber of business compliance issues caused by improper configuration of

assets

1196 Information Systems Information Technology Control & Security Delivery & Support Manage the Configuration Average time period between identifying and rectifying a discrepancy

1197 Information Systems Information Technology Control & Security Delivery & Support Manage the Physical Environment % of personnel trained in safety, security and facilities measures

1198 Information Systems Information Technology Control & Security Delivery & Support Manage the Physical Environment Number of incidents outside hours where security staff are present

1199 Information Systems Information Technology Control & Security Delivery & Support Manage the Physical Environment Number of incidents of unauthorized access to computer facilities

1200 Information Systems Information Technology Control & Security Delivery & Support Manage the Physical Environment Number of incidents due to physical security breaches or failures

1201 Information Systems Information Technology Control & Security Delivery & Support Manage the Physical Environment Frequency of physical risk assessment and reviews

1202 Information Systems Information Technology Control & Security Delivery & Support Manage the Physical Environment Amount of downtime arising from physical environment incidents

1203 Information Systems Information Technology Control & Security Delivery & Support Manage Third-party Services % of invoices disputed

1204 Information Systems Information Technology Control & Security Delivery & Support Manage Third-party Services Number of formal disputes with suppliers

1205 Information Systems Information Technology Control & Security Delivery & Support Manage Third-party Services % of user complaints due to contracted services

1206 Information Systems Information Technology Control & Security Delivery & Support Manage Third-party Services % of (major) suppliers subject to monitoring

1207 Information Systems Information Technology Control & Security Monitor & Evaluate # of IT policy violations

1208 Information Systems Information Technology Control & Security Monitor & Evaluate Ensure Complience External Requirements Cost of non-compliance

1209 Information Systems Information Technology Control & Security Monitor & Evaluate Ensure Complience External Requirements Number of (critical) non-compliance issues identified

1210 Information Systems Information Technology Control & Security Monitor & Evaluate Ensure Complience External Requirements Number of non-compliance issues reported

1211 Information Systems Information Technology Control & Security Monitor & Evaluate Ensure Complience External RequirementsAverage time lag between identification of external compliance issues and

resolution

1212 Information Systems Information Technology Control & Security Monitor & Evaluate Ensure Complience External Requirements Frequency of compliance reviews

1213 Information Systems Information Technology Control & Security Monitor & Evaluate Ensure Complience External Requirements Average time lag between new regulation and initiation of review

1214 Information Systems Information Technology Control & Security Monitor & Evaluate Monitor & Evaluate Internal Control Number of (internal) control improvement initiatives

1215 Information Systems Information Technology Control & Security Monitor & Evaluate Monitor & Evaluate Internal Control Number of (major) internal control breaches

1216 Information Systems Information Technology Control & Security Monitor & Evaluate Monitor & Evaluate Internal ControlNumber of weaknesses identified by external qualification and certification

reports

1217 Information Systems Information Technology Control & Security Monitor & Evaluate Monitor & Evaluate Internal Control Number of regulatory or legal non-compliance events

1218 Information Systems Information Technology Control & Security Monitor & Evaluate Monitor & Evaluate Internal Control Time between internal control deficiency occurrence and reporting

1219 Information Systems Information Technology Control & Security Monitor & Evaluate Monitor & Evaluate IT Performance % of critical processes monitored

1220 Information Systems Information Technology Control & Security Monitor & Evaluate Monitor & Evaluate IT Performance Stakeholder satisfaction with the measuring process

1221 Information Systems Information Technology Control & Security Monitor & Evaluate Monitor & Evaluate IT Performance Amount of effort required to gather measurement data

1222 Information Systems Information Technology Control & Security Monitor & Evaluate Monitor & Evaluate IT Performance % of metrics that can be benchmarked to standards

1223 Information Systems Information Technology Control & Security Monitor & Evaluate Monitor & Evaluate IT Performance Number of improvement actions driven by monitoring activities

1224 Information Systems Information Technology Control & Security Monitor & Evaluate Monitor & Evaluate IT Performance Amount of delay to update measurements to reflect actual performance

1225 Information Systems Information Technology Control & Security Monitor & Evaluate Provide IT Governance Frequency of independent reviews of IT compliance

1226 Information Systems Information Technology Control & Security Monitor & Evaluate Provide IT Governance Frequency of reporting from IT to the board

1227 Information Systems Information Technology Control & Security Monitor & Evaluate Provide IT GovernanceFrequency of IT governance as an agenda item in the IT steering/strategy

meetings




1228 Information Systems Information Technology Control & Security Monitor & Evaluate Provide IT Governance Age of agreed-upon recommendations

1229 Information Systems Information Technology Control & Security Monitor & Evaluate Provide IT Governance Frequency of board reporting on IT to stakeholders

1230 Information Systems Information Technology Control & Security Monitor & Evaluate Provide IT Governance Number of recurrent IT issues on board agendas

1231 Information Systems Information Technology Control & Security Monitor & Evaluate Provide IT Governance Maturity of board reporting on IT to stakeholders

1232 Information Systems Information Technology Control & Security Monitor & Evaluate Provide IT Governance Maturity of reporting from IT to the board

1233 Information Systems Information Technology Control & Security Plan & Organize Assess & Mange IT Risks % of IT budget spent on risk management

1234 Information Systems Information Technology Control & Security Plan & Organize Assess & Mange IT Risks Frequency of review of the IT risk management process

1235 Information Systems Information Technology Control & Security Plan & Organize Communicate Aims & Direction % of stakeholders that understand IT policy

1236 Information Systems Information Technology Control & Security Plan & Organize Communicate Aims & Direction Frequency of IT control framework review/update

1237 Information Systems Information Technology Control & Security Plan & Organize Define Information Architecture % of applications not compliant with information architecture

1238 Information Systems Information Technology Control & Security Plan & Organize Define Information Architecture % of redundant and/or duplicate data elements

1239 Information Systems Information Technology Control & Security Plan & Organize Define Information Architecture Frequency of updates to the information architecture

1240 Information Systems Information Technology Control & Security Plan & Organize Define IT Processes & Organization % of roles with documented position descriptions

1241 Information Systems Information Technology Control & Security Plan & Organize Define IT Processes & Organization % of IT functions connected to the business

1242 Information Systems Information Technology Control & Security Plan & Organize Define IT Processes & Organization Frequency of strategy and steering committee meetings

1243 Information Systems Information Technology Control & Security Plan & Organize Define IT Processes & Organization Number of conflicting responsibilities in segregation of duties

1244 Information Systems Information Technology Control & Security Plan & Organize Define Strategic IT Plan % of IT objectives that support business objectives

1245 Information Systems Information Technology Control & Security Plan & Organize Define Strategic IT Plan % of IT initiatives/projects championed by the business

1246 Information Systems Information Technology Control & Security Plan & Organize Define Strategic IT Plan % of variation of the annual IT plan

1247 Information Systems Information Technology Control & Security Plan & Organize Define Strategic IT Plan Delay in updates of IT plans after strategic updates

1248 Information Systems Information Technology Control & Security Plan & Organize Determine Technology Direction % of systems not complying to technology standards

1249 Information Systems Information Technology Control & Security Plan & Organize Determine Technology Direction % of applications not complying to technology standards

1250 Information Systems Information Technology Control & Security Plan & Organize Determine Technology Direction Frequency of reviews of the existing infrastructure

1251 Information Systems Information Technology Control & Security Plan & Organize Determine Technology Direction Frequency of updates to the technology standards

1252 Information Systems Information Technology Control & Security Plan & Organize Manage IT Human Resources Staff turnover

1253 Information Systems Information Technology Control & Security Plan & Organize Manage IT Human Resources Average tenure per employee

1254 Information Systems Information Technology Control & Security Plan & Organize Manage IT Human Resources Average number of sick days per employee

1255 Information Systems Information Technology Control & Security Plan & Organize Manage IT Human Resources Overtime rate

1256 Information Systems Information Technology Control & Security Plan & Organize Manage IT Human Resources Average number of training hours per employee

1257 Information Systems Information Technology Control & Security Plan & Organize Manage IT Human Resources Average training costs per employee

1258 Information Systems Information Technology Control & Security Plan & Organize Manage IT Human Resources Job satisfaction (index)

1259 Information Systems Information Technology Control & Security Plan & Organize Manage IT Human Resources % of sick days (illness rate)

1260 Information Systems Information Technology Control & Security Plan & Organize Manage IT Human Resources % of job vacancies

1261 Information Systems Information Technology Control & Security Plan & Organize Manage IT Human Resources Average number of components under management per FTE

1262 Information Systems Information Technology Control & Security Plan & Organize Manage IT Human Resources % IT staff competent for their roles

1263 Information Systems Information Technology Control & Security Plan & Organize Manage IT Human Resources Ratio of IT contractors to IT personnel

1264 Information Systems Information Technology Control & Security Plan & Organize Manage IT Human Resources Actual ratio vs. planned ratio of IT contractors to IT personnel

1265 Information Systems Information Technology Control & Security Plan & Organize Manage IT Investments % of projects with post-project review

1266 Information Systems Information Technology Control & Security Plan & Organize Manage IT Investments % of projects with pre-defined ROI

1267 Information Systems Information Technology Control & Security Plan & Organize Manage IT Investments % of budget deviation relative to total budget

1268 Information Systems Information Technology Control & Security Plan & Organize Manage IT Investments % of IT services with recorded costs

1269 Information Systems Information Technology Control & Security Plan & Organize Manage IT Investments Number of budget deviations

1270 Information Systems Information Technology Control & Security Plan & Organize Manage IT Projects % of projects on time and on budget

1271 Information Systems Information Technology Control & Security Plan & Organize Manage IT Projects % of projects on budget

1272 Information Systems Information Technology Control & Security Plan & Organize Manage IT Projects % of projects meeting stakeholder expectations

1273 Information Systems Information Technology Control & Security Plan & Organize Manage IT Projects % of projects receiving Quality Assurance review

1274 Information Systems Information Technology Control & Security Plan & Organize Manage IT Projects % of projects on time

1275 Information Systems Information Technology Control & Security Plan & Organize Manage IT Quality % of repeat incidents

1276 Information Systems Information Technology Control & Security Plan & Organize Manage IT Quality % of projects receiving Quality Assurance review

1277 Information Systems Information Technology Control & Security Plan & Organize Manage IT Quality % of stakeholders satisfied with IT quality

1278 Information Systems Information Technology Control & Security Plan & Organize Manage IT Quality % of processes receiving Quality Assurance review

1279 Information Systems Information Technology Green IT Datacenter power usage effectiveness (PUE)

1280 Information Systems Information Technology Green IT % of servers located in data centers

1281 Information Systems Information Technology Green IT % recycled printer paper

1282 Information Systems Information Technology Green IT % of energy used from renewable sources

1283 Information Systems Information Technology Green IT Corporate average data efficiency (CADE)

1284 Information Systems Information Technology Green IT Carbon footprint

1285 Information Systems Information Technology IT Infrastructure Library % of IT staff with ITIL certification

1286 Information Systems Information Technology IT Infrastructure Library Cost of managing processes

1287 Information Systems Information Technology IT Infrastructure Library % of IT staff that is ITIL trained

1288 Information Systems Information Technology IT Infrastructure Library ITIL Asset Management Average time to procure

1289 Information Systems Information Technology IT Infrastructure Library ITIL Asset Management % of software licenses used

1290 Information Systems Information Technology IT Infrastructure Library ITIL Asset Management Number of deviations between configuration repository and actual configurations

1291 Information Systems Information Technology IT Infrastructure Library ITIL Asset Management % of licenses purchased and not accounted for in configuration repository

1292 Information Systems Information Technology IT Infrastructure Library ITIL Asset Management Average size of discounts of items

1293 Information Systems Information Technology IT Infrastructure Library ITIL Asset Management % of CIs under maintenance contract

1294 Information Systems Information Technology IT Infrastructure Library ITIL Asset Management Hardware asset value

1295 Information Systems Information Technology IT Infrastructure Library ITIL Asset Management Software support costs




1296 Information Systems Information Technology IT Infrastructure Library ITIL Asset ManagementNumber of business compliance issues caused by improper configuration of

assets

1297 Information Systems Information Technology IT Infrastructure Library ITIL Asset Management Percentage of end user computers

1298 Information Systems Information Technology IT Infrastructure Library ITIL Asset Management Percentage of end user printers

1299 Information Systems Information Technology IT Infrastructure Library ITIL Availability Management % of outage due to incidents (unplanned unavailability)

1300 Information Systems Information Technology IT Infrastructure Library ITIL Availability Management % of outage due to changes (planned unavailability)

1301 Information Systems Information Technology IT Infrastructure Library ITIL Availability Management Availability (excluding planned downtime)

1302 Information Systems Information Technology IT Infrastructure Library ITIL Availability Management Critical-time outage

1303 Information Systems Information Technology IT Infrastructure Library ITIL Availability Management % of unplanned outage/unavailability due to changes

1304 Information Systems Information Technology IT Infrastructure Library ITIL Availability Management Number of business disruptions caused by problems

1305 Information Systems Information Technology IT Infrastructure Library ITIL Availability Management % of critical business processes not covered by a defined service availability plan

1306 Information Systems Information Technology IT Infrastructure Library ITIL Availability Management % of availability SLAs met

1307 Information Systems Information Technology IT Infrastructure Library ITIL Availability Management % of (critical) infrastructure components with automated availability monitoring

1308 Information Systems Information Technology IT Infrastructure Library ITIL Availability Management Critical-time failures

1309 Information Systems Information Technology IT Infrastructure Library ITIL Capacity Management % of unplanned purchases due to poor performance

1310 Information Systems Information Technology IT Infrastructure Library ITIL Capacity Management Number of SLA breaches due to poor performance

1311 Information Systems Information Technology IT Infrastructure Library ITIL Capacity Management Average time between updates of Capacity Plan

1312 Information Systems Information Technology IT Infrastructure Library ITIL Capacity Management Cost of producing Capacity Plans

1313 Information Systems Information Technology IT Infrastructure Library ITIL Capacity Management % of CIs with under-capacity

1314 Information Systems Information Technology IT Infrastructure Library ITIL Capacity Management Accuracy of expenditure as defined in Capacity Plan

1315 Information Systems Information Technology IT Infrastructure Library ITIL Capacity Management Costs associated to unplanned purchases to resolve poor performance

1316 Information Systems Information Technology IT Infrastructure Library ITIL Capacity Management Average time spent on Capacity Plans

1317 Information Systems Information Technology IT Infrastructure Library ITIL Capacity Management % of CIs included in capacity reviews

1318 Information Systems Information Technology IT Infrastructure Library ITIL Capacity Management Number of Incidents Caused By Inadequate Capacity

1319 Information Systems Information Technology IT Infrastructure Library ITIL Change Management % of backlogged/neglected change requests

1320 Information Systems Information Technology IT Infrastructure Library ITIL Change Management Average change closure duration

1321 Information Systems Information Technology IT Infrastructure Library ITIL Change Management % of urgent changes

1322 Information Systems Information Technology IT Infrastructure Library ITIL Change Management % of changes that required restoration of backup

1323 Information Systems Information Technology IT Infrastructure Library ITIL Change Management Ratio of number of incidents versus number of changes

1324 Information Systems Information Technology IT Infrastructure Library ITIL Change Management % of changes scheduled outside maintenance window

1325 Information Systems Information Technology IT Infrastructure Library ITIL Change Management % of backed-out changes

1326 Information Systems Information Technology IT Infrastructure Library ITIL Change Management Change queue rate

1327 Information Systems Information Technology IT Infrastructure Library ITIL Change Management % of overdue changes

1328 Information Systems Information Technology IT Infrastructure Library ITIL Change Management % of unauthorized implemented changes

1329 Information Systems Information Technology IT Infrastructure Library ITIL Change Management % of implemented changes not approved (by management / CAB)

1330 Information Systems Information Technology IT Infrastructure Library ITIL Change Management Average costs of change implementation

1331 Information Systems Information Technology IT Infrastructure Library ITIL Change Management % of changes initiated by customers

1332 Information Systems Information Technology IT Infrastructure Library ITIL Change Management % of delivered changes implemented within budget/costs

1333 Information Systems Information Technology IT Infrastructure Library ITIL Change Management % of refused changes by CAB

1334 Information Systems Information Technology IT Infrastructure Library ITIL Change Management % of routine changes

1335 Information Systems Information Technology IT Infrastructure Library ITIL Change Management % of changes closed before deadline

1336 Information Systems Information Technology IT Infrastructure Library ITIL Change Management % of outage due to changes (planned unavailability)

1337 Information Systems Information Technology IT Infrastructure Library ITIL Change Management % of implemented changes without Impact Analysis

1338 Information Systems Information Technology IT Infrastructure Library ITIL Change Management % of unplanned outage/unavailability due to changes

1339 Information Systems Information Technology IT Infrastructure Library ITIL Change Management % of changes that cause incidents

1340 Information Systems Information Technology IT Infrastructure Library ITIL Change Management Change closure duration rate

1341 Information Systems Information Technology IT Infrastructure Library ITIL Change Management Total rework after implementation of changes

1342 Information Systems Information Technology IT Infrastructure Library ITIL Change Management Average rework per change after implementation of changes

1343 Information Systems Information Technology IT Infrastructure Library ITIL Change Management % of time coordinating changes

1344 Information Systems Information Technology IT Infrastructure Library ITIL Change Management % of unregistered changes

1345 Information Systems Information Technology IT Infrastructure Library ITIL Change Management Number of incidents caused by changes vs total nr of incidents

1346 Information Systems Information Technology IT Infrastructure Library ITIL Configuration Management % of incidents not solved in-time due to inaccurate configuration data

1347 Information Systems Information Technology IT Infrastructure Library ITIL Configuration Management Cost of CMDB reconciliation

1348 Information Systems Information Technology IT Infrastructure Library ITIL Configuration Management Average number of components under management per FTE

1349 Information Systems Information Technology IT Infrastructure Library ITIL Configuration Management % of software licenses used

1350 Information Systems Information Technology IT Infrastructure Library ITIL Configuration Management % of licenses purchased and not accounted for in configuration repository

1351 Information Systems Information Technology IT Infrastructure Library ITIL Configuration Management % of inaccurately registered CIs in CMDB

1352 Information Systems Information Technology IT Infrastructure Library ITIL Configuration Management % of CIs monitored for performance

1353 Information Systems Information Technology IT Infrastructure Library ITIL Configuration Management Number of deviations between configuration repository and actual configurations

1354 Information Systems Information Technology IT Infrastructure Library ITIL Configuration ManagementNumber of business compliance issues caused by improper configuration of

assets

1355 Information Systems Information Technology IT Infrastructure Library ITIL Configuration Management Incident impact rate incomplete CMDB

1356 Information Systems Information Technology IT Infrastructure Library ITIL Configuration Management % of audited CIs

1357 Information Systems Information Technology IT Infrastructure Library ITIL Configuration Management Average audit cycle of CIs

1358 Information Systems Information Technology IT Infrastructure Library ITIL Configuration Management % of CIs under maintenance contract

1359 Information Systems Information Technology IT Infrastructure Library ITIL Configuration Management Growth of the CMDB

1360 Information Systems Information Technology IT Infrastructure Library ITIL Configuration Management Average time between CMDB reconciliation




1361 Information Systems Information Technology IT Infrastructure Library ITIL Configuration Management Average time spent on CMDB reconciliation

1362 Information Systems Information Technology IT Infrastructure Library ITIL Configuration Management Average time period between identifying and rectifying a discrepancy

1363 Information Systems Information Technology IT Infrastructure Library ITIL Configuration Management % of CIs mapped onto IT services in the CMDB

1364 Information Systems Information Technology IT Infrastructure Library ITIL Continuity Management IT Service Continuity Plan testing failures

1365 Information Systems Information Technology IT Infrastructure Library ITIL Continuity Management Frequency of review of IT continuity plan

1366 Information Systems Information Technology IT Infrastructure Library ITIL Continuity Management Accuracy of expenditure as defined in Continuity Plan

1367 Information Systems Information Technology IT Infrastructure Library ITIL Continuity Management % of services not covered in Continuity Plan

1368 Information Systems Information Technology IT Infrastructure Library ITIL Continuity Management Average time between updates of Continuity Plan

1369 Information Systems Information Technology IT Infrastructure Library ITIL Continuity Management Cost of producing Continuity Plans

1370 Information Systems Information Technology IT Infrastructure Library ITIL Continuity Management Average time spent on Continuity Plans

1371 Information Systems Information Technology IT Infrastructure Library ITIL Financial Management Overall cost of IT delivery per customer

1372 Information Systems Information Technology IT Infrastructure Library ITIL Financial Management % of spent on IT maintenance

1373 Information Systems Information Technology IT Infrastructure Library ITIL Financial Management % spent on new IT developments/investments

1374 Information Systems Information Technology IT Infrastructure Library ITIL Financial Management Return on Investment (ROI)

1375 Information Systems Information Technology IT Infrastructure Library ITIL Financial Management Forecast accuracy of budget

1376 Information Systems Information Technology IT Infrastructure Library ITIL Financial Management Unit costs of IT service(s)

1377 Information Systems Information Technology IT Infrastructure Library ITIL Financial Management Actual vs. budgeted costs

1378 Information Systems Information Technology IT Infrastructure Library ITIL Financial Management % of budget deviation relative to total budget

1379 Information Systems Information Technology IT Infrastructure Library ITIL Financial Management Net Present Value (NPV) of investment

1380 Information Systems Information Technology IT Infrastructure Library ITIL Financial Management Total Cost of Ownership (TCO)

1381 Information Systems Information Technology IT Infrastructure Library ITIL Financial Management Delay in production of financial reports

1382 Information Systems Information Technology IT Infrastructure Library ITIL Financial Management Average penalty costs per SLA

1383 Information Systems Information Technology IT Infrastructure Library ITIL Financial Management Number of budget deviations

1384 Information Systems Information Technology IT Infrastructure Library ITIL Financial Management Cost-/Benefit estimation %

1385 Information Systems Information Technology IT Infrastructure Library ITIL Incident Management Mean Time to Repair (MTTR)

1386 Information Systems Information Technology IT Infrastructure Library ITIL Incident Management % of overdue incidents

1387 Information Systems Information Technology IT Infrastructure Library ITIL Incident Management Average incident closure duration

1388 Information Systems Information Technology IT Infrastructure Library ITIL Incident Management Incident queue rate

1389 Information Systems Information Technology IT Infrastructure Library ITIL Incident Management % of incidents solved within deadline

1390 Information Systems Information Technology IT Infrastructure Library ITIL Incident Management % of reopened incidents

1391 Information Systems Information Technology IT Infrastructure Library ITIL Incident Management Incident backlog

1392 Information Systems Information Technology IT Infrastructure Library ITIL Incident Management Average cost to solve an incident

1393 Information Systems Information Technology IT Infrastructure Library ITIL Incident Management Average number of (re)-assignments of incidents

1394 Information Systems Information Technology IT Infrastructure Library ITIL Incident Management % of incorrectly assigned incidents

1395 Information Systems Information Technology IT Infrastructure Library ITIL Incident Management % of incidents which change prio during the lifecycle

1396 Information Systems Information Technology IT Infrastructure Library ITIL Incident Management % incidents solved within SLA time

1397 Information Systems Information Technology IT Infrastructure Library ITIL Incident Management % of unmodified/neglected incidents

1398 Information Systems Information Technology IT Infrastructure Library ITIL Incident Management % of incidents which change classification during the lifecycle

1399 Information Systems Information Technology IT Infrastructure Library ITIL Incident Management % of outage due to incidents (unplanned unavailability)

1400 Information Systems Information Technology IT Infrastructure Library ITIL Incident Management % of repeat incidents

1401 Information Systems Information Technology IT Infrastructure Library ITIL Incident Management Number of incidents caused by deficient user training

1402 Information Systems Information Technology IT Infrastructure Library ITIL Incident Management Incident backlog

1403 Information Systems Information Technology IT Infrastructure Library ITIL Incident Management Average incident response time

1404 Information Systems Information Technology IT Infrastructure Library ITIL Incident Management % of customers given satisfaction surveys

1405 Information Systems Information Technology IT Infrastructure Library ITIL Incident Management Mean Time To Detect (MTTD)

1406 Information Systems Information Technology IT Infrastructure Library ITIL Incident Management Average # of incidents handled by each first line operatives

1407 Information Systems Information Technology IT Infrastructure Library ITIL Problem Management Average problem closure duration

1408 Information Systems Information Technology IT Infrastructure Library ITIL Problem Management Problem queue rate

1409 Information Systems Information Technology IT Infrastructure Library ITIL Problem Management % of overdue problems

1410 Information Systems Information Technology IT Infrastructure Library ITIL Problem Management Average cost to solve a problem

1411 Information Systems Information Technology IT Infrastructure Library ITIL Problem Management Ratio of number of incidents versus number of problems

1412 Information Systems Information Technology IT Infrastructure Library ITIL Problem Management % of unmodified/neglected problems

1413 Information Systems Information Technology IT Infrastructure Library ITIL Problem Management % of problems with a root cause identified

1414 Information Systems Information Technology IT Infrastructure Library ITIL Problem Management Number of business disruptions caused by problems

1415 Information Systems Information Technology IT Infrastructure Library ITIL Problem Management Problem backlog

1416 Information Systems Information Technology IT Infrastructure Library ITIL Problem Management % of problems resolved within the required time period

1417 Information Systems Information Technology IT Infrastructure Library ITIL Problem Management % of problems with available workaround

1418 Information Systems Information Technology IT Infrastructure Library ITIL Problem Management % of problems with a root cause analysis

1419 Information Systems Information Technology IT Infrastructure Library ITIL Problem Management Balance of Problems solved with a KE - RFC or other

1420 Information Systems Information Technology IT Infrastructure Library ITIL Problem Management Number of repeated incidents

1421 Information Systems Information Technology IT Infrastructure Library ITIL Release Management Number of software defects in production

1422 Information Systems Information Technology IT Infrastructure Library ITIL Release Management % of successful software upgrades

1423 Information Systems Information Technology IT Infrastructure Library ITIL Release Management Number of untested releases

1424 Information Systems Information Technology IT Infrastructure Library ITIL Release Management % of successful software installations

1425 Information Systems Information Technology IT Infrastructure Library ITIL Release Management Average cycle time between urgent releases

1426 Information Systems Information Technology IT Infrastructure Library ITIL Release Management Average costs of a release

1427 Information Systems Information Technology IT Infrastructure Library ITIL Release Management Number of urgent releases

1428 Information Systems Information Technology IT Infrastructure Library ITIL Release Management Average costs of release

1429 Information Systems Information Technology IT Infrastructure Library ITIL Security Management Time lag between detection, reporting and acting upon security incidents

1430 Information Systems Information Technology IT Infrastructure Library ITIL Security Management % of obsolete user accounts




1431 Information Systems Information Technology IT Infrastructure Library ITIL Security Management % of security-related service calls

1432 Information Systems Information Technology IT Infrastructure Library ITIL Security Management Cost of security incidents

1433 Information Systems Information Technology IT Infrastructure Library ITIL Security Management % of internal hosts which are centrally managed & protected

1434 Information Systems Information Technology IT Infrastructure Library ITIL Security Management Number of incidents outside hours where security staff are present

1435 Information Systems Information Technology IT Infrastructure Library ITIL Service Desk Average number of calls / service request per handler

1436 Information Systems Information Technology IT Infrastructure Library ITIL Service Desk First-call resolution rate

1437 Information Systems Information Technology IT Infrastructure Library ITIL Service Desk % of first-line resolution of service requests

1438 Information Systems Information Technology IT Infrastructure Library ITIL Service Desk % of escalated service requests

1439 Information Systems Information Technology IT Infrastructure Library ITIL Service Desk Average after call work time

1440 Information Systems Information Technology IT Infrastructure Library ITIL Service Desk Service request queue rate

1441 Information Systems Information Technology IT Infrastructure Library ITIL Service Desk % of overdue service requests

1442 Information Systems Information Technology IT Infrastructure Library ITIL Service Desk % of reopened service requests

1443 Information Systems Information Technology IT Infrastructure Library ITIL Service Desk Service request backlog

1444 Information Systems Information Technology IT Infrastructure Library ITIL Service Desk Average service request closure duration

1445 Information Systems Information Technology IT Infrastructure Library ITIL Service Desk % of service requests posted via web (self-help)

1446 Information Systems Information Technology IT Infrastructure Library ITIL Service Desk Costs of operating call center / service desk

1447 Information Systems Information Technology IT Infrastructure Library ITIL Service Desk % of incorrectly assigned service requests

1448 Information Systems Information Technology IT Infrastructure Library ITIL Service Desk % of unwonted open service requests

1449 Information Systems Information Technology IT Infrastructure Library ITIL Service Desk % of open service requests unmodified/neglected

1450 Information Systems Information Technology IT Infrastructure Library ITIL Service Desk % of service requests closed before deadline

1451 Information Systems Information Technology IT Infrastructure Library ITIL Service Desk Service Call Abandoned Rate

1452 Information Systems Information Technology IT Infrastructure Library ITIL Service Desk Customer satisfaction (index)

1453 Information Systems Information Technology IT Infrastructure Library ITIL Service Desk Number of complaints

1454 Information Systems Information Technology IT Infrastructure Library ITIL Service Desk % of service requests resolved within an agreed-upon period of time

1455 Information Systems Information Technology IT Infrastructure Library ITIL Service Desk Number of compliments

1456 Information Systems Information Technology IT Infrastructure Library ITIL Service Desk Email Backlog

1457 Information Systems Information Technology IT Infrastructure Library ITIL Service Desk First line service request closure rate

1458 Information Systems Information Technology IT Infrastructure Library ITIL Service Desk % of open service requests worked on

1459 Information Systems Information Technology IT Infrastructure Library ITIL Service Desk Service request closure duration rate

1460 Information Systems Information Technology IT Infrastructure Library ITIL Service Desk Average overdue time of overdue service requests

1461 Information Systems Information Technology IT Infrastructure Library ITIL Service Desk % of workarounds to service requests applied

1462 Information Systems Information Technology IT Infrastructure Library ITIL Service Desk Average number of (re)-assignments of service requests

1463 Information Systems Information Technology IT Infrastructure Library ITIL Service Desk Number of training calls handled by the service desk

1464 Information Systems Information Technology IT Infrastructure Library ITIL Service Desk % of calls transferred

1465 Information Systems Information Technology IT Infrastructure Library ITIL Service Desk % reduction of IPCS's (Incident, Problem, Change, Service Request)

1466 Information Systems Information Technology IT Infrastructure Library ITIL Service Level Management % of vendor services delivered without agreed service targets

1467 Information Systems Information Technology IT Infrastructure Library ITIL Service Level Management % of services covered by SLA

1468 Information Systems Information Technology IT Infrastructure Library ITIL Service Level Management % of fully documented SLAs

1469 Information Systems Information Technology IT Infrastructure Library ITIL Service Level Management Number of outstanding actions of last SLA review

1470 Information Systems Information Technology IT Infrastructure Library ITIL Service Level Management % on-time service level changes

1471 Information Systems Information Technology IT Infrastructure Library ITIL Service Level Management % of SLAs without service level breaches

1472 Information Systems Information Technology IT Infrastructure Library ITIL Service Level Management % of delivered services not in the service catalogue

1473 Information Systems Information Technology IT Infrastructure Library ITIL Service Level Management % of service levels (in SLAs) that are actually measured

1474 Information Systems Information Technology IT Infrastructure Library ITIL Service Level Management % of SLAs requiring changes

1475 Information Systems Information Technology IT Infrastructure Library ITIL Service Level Management % of SLAs with an assigned account manager

1476 Information Systems Information Technology IT Infrastructure Library ITIL Service Level Management Average delay in SLAs review

1477 Information Systems Information Technology IT Infrastructure Library ITIL Service Level Management % of reviewed SLAs

1478 Information Systems Information Technology IT Infrastructure Library ITIL Service Level Management Average penalty costs per SLA

1479 Information Systems Information Technology IT Infrastructure Library ITIL Service Level Management % of SLA breaches caused by underpinning contracts

1480 Information Systems Information Technology IT Infrastructure Library ITIL Service Level Management % of SLA reviews conducted on-time

1481 Information Systems Information Technology IT Infrastructure Library ITIL Service Level Management % of service levels (in SLAs) reported in an automated way

1482 Information Systems Information Technology IT Infrastructure Library ITIL Service Level Management Total service delivery penalties paid

1483 Information Systems Information Technology IT Infrastructure Library ITIL Service Level Management % of SLAs in renegotiation

1484 Information Systems Information Technology IT Security % of systems with latest antivirus/antispyware signatures

1485 Information Systems Information Technology IT Security % of systems covered by antivirus/antispyware software

1486 Information Systems Information Technology IT Security % of virus incidents requiring manual cleanup

1487 Information Systems Information Technology IT Security % of systems not to policy patch level

1488 Information Systems Information Technology IT Security % of patches applied outside of maintenance window

1489 Information Systems Information Technology IT Security Number of detected network attacks

1490 Information Systems Information Technology IT Security % of email spam messages stopped/detected

1491 Information Systems Information Technology IT Security % of email spam messages unstopped/undetected

1492 Information Systems Information Technology IT Security % of viruses & spyware detected in email

1493 Information Systems Information Technology IT Security % of downtime due to security incidents

1494 Information Systems Information Technology IT Security % of spam false positives

1495 Information Systems Information Technology IT Security Spam detection failure %

1496 Information Systems Information Technology IT Security Cost of cleanup of virus/spyware incidents

1497 Information Systems Information Technology IT Security Number of outgoing spyware/spyware caught

1498 Information Systems Information Technology IT Security Latency of unapplied patches

1499 Information Systems Information Technology IT Security Distribution cycle of patches

1500 Information Systems Information Technology IT Security Cost of patches




1501 Information Systems Information Technology IT Security Security vulnerability density per unit of code

1502 Information Systems Information Technology IT Security Weighted security vulnerability density per unit of code

1503 Information Systems Information Technology IT Security Percent of incidents classified as security related

1504 Information Systems Information Technology IT Security Number of occurrences of loss of strategic data

1505 Information Systems Information Technology IT Services Antivirus & Anti-Spywear % of systems with latest antivirus/antispyware signatures

1506 Information Systems Information Technology IT Services Antivirus & Anti-Spywear % of systems covered by antivirus/antispyware software

1507 Information Systems Information Technology IT Services Antivirus & Anti-Spywear % of virus incidents requiring manual cleanup

1508 Information Systems Information Technology IT Services Antivirus & Anti-Spywear Unit costs of IT service(s)

1509 Information Systems Information Technology IT Services Antivirus & Anti-Spywear % of viruses & spyware detected in email

1510 Information Systems Information Technology IT Services Antivirus & Anti-Spywear Cost of cleanup of virus/spyware incidents

1511 Information Systems Information Technology IT Services Antivirus & Anti-Spywear Number of outgoing spyware/spyware caught

1512 Information Systems Information Technology IT Services Application Mean Time to Repair (MTTR)

1513 Information Systems Information Technology IT Services Application % of outage due to incidents (unplanned unavailability)

1514 Information Systems Information Technology IT Services Application % of outage due to changes (planned unavailability)

1515 Information Systems Information Technology IT Services Application Availability (excluding planned downtime)

1516 Information Systems Information Technology IT Services Application Mean-time between failure (MTBF)

1517 Information Systems Information Technology IT Services Application Availability

1518 Information Systems Information Technology IT Services Application Downtime

1519 Information Systems Information Technology IT Services Application Average response time of transactions

1520 Information Systems Information Technology IT Services Application Number of software defects in production

1521 Information Systems Information Technology IT Services Application % of transactions executed within response time threshold

1522 Information Systems Information Technology IT Services Application % of transactions executed within response time threshold during peak-time

1523 Information Systems Information Technology IT Services Application % of failed transactions

1524 Information Systems Information Technology IT Services Application Unit costs of IT service(s)

1525 Information Systems Information Technology IT Services Application Number of times (corporate) website shows a 404 page

1526 Information Systems Information Technology IT Services Application Maximum response time of transactions

1527 Information Systems Information Technology IT Services Application Application Performance Index (Apdex)

1528 Information Systems Information Technology IT Services Application Adoption Rate

1529 Information Systems Information Technology IT Services Backup Mean Time to Repair (MTTR)

1530 Information Systems Information Technology IT Services Backup Age of backup

1531 Information Systems Information Technology IT Services Backup % of backup operations that are successful

1532 Information Systems Information Technology IT Services Backup Mean-time between failure (MTBF)

1533 Information Systems Information Technology IT Services Backup Unit costs of IT service(s)

1534 Information Systems Information Technology IT Services Backup Average time to restore backup

1535 Information Systems Information Technology IT Services Backup Average time between tests of backup

1536 Information Systems Information Technology IT Services Backup % of physical backup / archive media that are fully encrypted

1537 Information Systems Information Technology IT Services Backup % of test backup restores that are successful

1538 Information Systems Information Technology IT Services Backup Average time to restore off-site backup

1539 Information Systems Information Technology IT Services Data Center Datacenter power usage effectiveness (PUE)

1540 Information Systems Information Technology IT Services Data Center % of servers located in data centers

1541 Information Systems Information Technology IT Services Data Center Mean-time between failure (MTBF)

1542 Information Systems Information Technology IT Services Data Center Unit costs of IT service(s)

1543 Information Systems Information Technology IT Services Data Center Corporate average data efficiency (CADE)

1544 Information Systems Information Technology IT Services Database Mean Time to Repair (MTTR)

1545 Information Systems Information Technology IT Services Database % of outage due to incidents (unplanned unavailability)

1546 Information Systems Information Technology IT Services Database % of outage due to changes (planned unavailability)

1547 Information Systems Information Technology IT Services Database Availability (excluding planned downtime)

1548 Information Systems Information Technology IT Services Database Availability

1549 Information Systems Information Technology IT Services Database Downtime

1550 Information Systems Information Technology IT Services Database Average response time of transactions

1551 Information Systems Information Technology IT Services Database Mean-time between failure (MTBF)

1552 Information Systems Information Technology IT Services Database % of transactions executed within response time threshold

1553 Information Systems Information Technology IT Services Database % of transactions executed within response time threshold during peak-time

1554 Information Systems Information Technology IT Services Database % of failed transactions

1555 Information Systems Information Technology IT Services Database Unit costs of IT service(s)

1556 Information Systems Information Technology IT Services Database Maximum response time of transactions

1557 Information Systems Information Technology IT Services Email Mean Time to Repair (MTTR)

1558 Information Systems Information Technology IT Services Email % of outage due to incidents (unplanned unavailability)

1559 Information Systems Information Technology IT Services Email % of outage due to changes (planned unavailability)

1560 Information Systems Information Technology IT Services Email Availability (excluding planned downtime)

1561 Information Systems Information Technology IT Services Email Availability

1562 Information Systems Information Technology IT Services Email Downtime

1563 Information Systems Information Technology IT Services Email Mean-time between failure (MTBF)

1564 Information Systems Information Technology IT Services Email Unit costs of IT service(s)

1565 Information Systems Information Technology IT Services Email % of email spam messages stopped/detected

1566 Information Systems Information Technology IT Services Email % of email spam messages unstopped/undetected

1567 Information Systems Information Technology IT Services Email Average size of email boxes/storage

1568 Information Systems Information Technology IT Services Email % of spam false positives




1569 Information Systems Information Technology IT Services Email Spam detection failure %

1570 Information Systems Information Technology IT Services Email % of viruses & spyware detected in email

1571 Information Systems Information Technology IT Services Network Mean Time to Repair (MTTR)

1572 Information Systems Information Technology IT Services Network % of outage due to incidents (unplanned unavailability)

1573 Information Systems Information Technology IT Services Network % of outage due to changes (planned unavailability)

1574 Information Systems Information Technology IT Services Network Availability (excluding planned downtime)

1575 Information Systems Information Technology IT Services Network Availability

1576 Information Systems Information Technology IT Services Network Downtime

1577 Information Systems Information Technology IT Services Network Mean-time between failure (MTBF)

1578 Information Systems Information Technology IT Services Network % of network packet loss

1579 Information Systems Information Technology IT Services Network Average network round trip latency

1580 Information Systems Information Technology IT Services Network Average network throughput

1581 Information Systems Information Technology IT Services Network Average retransmissions of network packets

1582 Information Systems Information Technology IT Services Network Minimum bandwidth guarantee

1583 Information Systems Information Technology IT Services Network % of network bandwidth used

1584 Information Systems Information Technology IT Services Network Unit costs of IT service(s)

1585 Information Systems Information Technology IT Services Network Number of detected network attacks

1586 Information Systems Information Technology IT Services Storage Mean Time to Repair (MTTR)

1587 Information Systems Information Technology IT Services Storage % of outage due to incidents (unplanned unavailability)

1588 Information Systems Information Technology IT Services Storage % of outage due to changes (planned unavailability)

1589 Information Systems Information Technology IT Services Storage Availability (excluding planned downtime)

1590 Information Systems Information Technology IT Services Storage Availability

1591 Information Systems Information Technology IT Services Storage Downtime

1592 Information Systems Information Technology IT Services Storage Average response time of transactions

1593 Information Systems Information Technology IT Services Storage Mean-time between failure (MTBF)

1594 Information Systems Information Technology IT Services Storage % of (assigned) disk space quota used

1595 Information Systems Information Technology IT Services Storage % of transactions executed within response time threshold

1596 Information Systems Information Technology IT Services Storage % of transactions executed within response time threshold during peak-time

1597 Information Systems Information Technology IT Services Storage % of failed transactions

1598 Information Systems Information Technology IT Services Storage Unit costs of IT service(s)

1599 Information Systems Information Technology IT Services Storage Maximum response time of transactions

1600 Information Systems Information Technology IT Services Storage Mean time to provision

1601 Information Systems Information Technology IT Services Storage % of physical backup / archive media that are fully encrypted

1602 Information Systems Information Technology IT Services Systems Mean Time to Repair (MTTR)

1603 Information Systems Information Technology IT Services Systems % of "dead" servers

1604 Information Systems Information Technology IT Services Systems % of outage due to incidents (unplanned unavailability)

1605 Information Systems Information Technology IT Services Systems % of outage due to changes (planned unavailability)

1606 Information Systems Information Technology IT Services Systems Availability (excluding planned downtime)

1607 Information Systems Information Technology IT Services Systems Availability

1608 Information Systems Information Technology IT Services Systems Downtime

1609 Information Systems Information Technology IT Services Systems Mean-time between failure (MTBF)

1610 Information Systems Information Technology IT Services Systems % of (assigned) disk space quota used

1611 Information Systems Information Technology IT Services Systems Average % of memory utilization

1612 Information Systems Information Technology IT Services Systems Average % of CPU utilization

1613 Information Systems Information Technology IT Services Systems Unit costs of IT service(s)

1614 Information Systems Information Technology IT Services Systems Number of alerts on exceeding system capacity thresholds

1615 Information Systems Information Technology IT Services Systems % of disk space used

1616 Information Systems Information Technology IT Services Systems Maximum CPU usage

1617 Information Systems Information Technology IT Services Systems Maximum memory usage

1618 Information Systems Information Technology IT Services Telephony Mean Time to Repair (MTTR)

1619 Information Systems Information Technology IT Services Telephony % of outage due to incidents (unplanned unavailability)

1620 Information Systems Information Technology IT Services Telephony Availability (excluding planned downtime)

1621 Information Systems Information Technology IT Services Telephony % of outage due to changes (planned unavailability)

1622 Information Systems Information Technology IT Services Telephony Mean-time between failure (MTBF)

1623 Information Systems Information Technology IT Services Telephony % of dropped telephone calls

1624 Information Systems Information Technology IT Services Telephony Unit costs of IT service(s)

1625 Information Systems Information Technology IT Services Telephony Mean Opinion Score (MOS)

1626 Information Systems Information Technology IT Services Telephony Availability

1627 Information Systems Information Technology IT Services Telephony Downtime

1628 Information Systems Information Technology IT Services Virtualization Downtime

1629 Information Systems Information Technology IT Services Virtualization Availability

1630 Information Systems Information Technology IT Services Virtualization Mean-time between failure (MTBF)

1631 Information Systems Information Technology IT Services Virtualization Unit costs of IT service(s)

1632 Information Systems Information Technology IT Services Virtualization Average number of virtual images per administrator

1633 Information Systems Information Technology IT Services Virtualization Mean time to provision

1634 Information Systems Information Technology IT Services Webhosting Mean Time to Repair (MTTR)

1635 Information Systems Information Technology IT Services Webhosting % of outage due to incidents (unplanned unavailability)

1636 Information Systems Information Technology IT Services Webhosting % of outage due to changes (planned unavailability)

1637 Information Systems Information Technology IT Services Webhosting Availability (excluding planned downtime)




1638 Information Systems Information Technology IT Services Webhosting Availability

1639 Information Systems Information Technology IT Services Webhosting Downtime

1640 Information Systems Information Technology IT Services Webhosting Mean-time between failure (MTBF)

1641 Information Systems Information Technology IT Services Webhosting Average network round trip latency

1642 Information Systems Information Technology IT Services Webhosting Minimum bandwidth guarantee

1643 Information Systems Information Technology IT Services Webhosting % of (assigned) disk space quota used

1644 Information Systems Information Technology IT Services Webhosting Unit costs of IT service(s)

1645 Information Systems Information Technology IT Services Webhosting Website success rate

1646 Information Systems Information Technology IT Services Webhosting Mean time to provision

1647 Information Systems Information Technology IT Operations Average change closure duration

1648 Information Systems Information Technology IT Operations % of backlogged/neglected change requests

1649 Information Systems Information Technology IT Operations % of urgent changes

1650 Information Systems Information Technology IT Operations % of implemented changes not approved (by management / CAB)

1651 Information Systems Information Technology IT Operations % of changes that required restoration of backup

1652 Information Systems Information Technology IT Operations Ratio of number of incidents versus number of changes

1653 Information Systems Information Technology IT Operations % of changes scheduled outside maintenance window

1654 Information Systems Information Technology IT Operations % of backed-out changes

1655 Information Systems Information Technology IT Operations Change queue rate

1656 Information Systems Information Technology IT Operations % of overdue changes

1657 Information Systems Information Technology IT Operations % of unauthorized implemented changes

1658 Information Systems Information Technology IT Operations Average costs of change implementation

1659 Information Systems Information Technology IT Operations % of changes initiated by customers

1660 Information Systems Information Technology IT Operations % of delivered changes implemented within budget/costs

1661 Information Systems Information Technology IT Operations % of changes closed before deadline

1662 Information Systems Information Technology IT Operations % of unplanned outage/unavailability due to changes

1663 Information Systems Information Technology IT Operations % of implemented changes without Impact Analysis

1664 Information Systems Information Technology IT Operations % of changes that cause incidents

1665 Information Systems Information Technology IT Operations Change closure duration rate

1666 Information Systems Information Technology IT Operations Total rework after implementation of changes

1667 Information Systems Information Technology IT Operations Average rework per change after implementation of changes

1668 Information Systems Information Technology IT Operations % of time coordinating changes

1669 Information Systems Information Technology IT Operations % of unregistered changes

1670 Information Systems Information Technology IT Operations Number of incidents caused by changes vs total nr of incidents

1671 Information Systems Information Technology IT Operations % of incidents not solved in-time due to inaccurate configuration data

1672 Information Systems Information Technology IT Operations Cost of CMDB reconciliation

1673 Information Systems Information Technology IT Operations % of software licenses used

1674 Information Systems Information Technology IT Operations Number of deviations between configuration repository and actual configurations

1675 Information Systems Information Technology IT Operations % of licenses purchased and not accounted for in configuration repository

1676 Information Systems Information Technology IT Operations % of inaccurately registered CIs in CMDB

1677 Information Systems Information Technology IT Operations % of CIs monitored for performance

1678 Information Systems Information Technology IT Operations Number of business compliance issues caused by improper configuration of

assets

1679 Information Systems Information Technology IT Operations % of CIs mapped onto IT services in the CMDB

1680 Information Systems Information Technology IT Operations Incident impact rate incomplete CMDB

1681 Information Systems Information Technology IT Operations % of audited CIs

1682 Information Systems Information Technology IT Operations Average audit cycle of CIs

1683 Information Systems Information Technology IT Operations % of CIs under maintenance contract

1684 Information Systems Information Technology IT Operations Growth of the CMDB

1685 Information Systems Information Technology IT Operations Average time between CMDB reconciliation

1686 Information Systems Information Technology IT Operations Average time spent on CMDB reconciliation

1687 Information Systems Information Technology IT Operations Average time period between identifying and rectifying a discrepancy

1688 Information Systems Information Technology IT Operations Number of software defects in production

1689 Information Systems Information Technology IT Operations % of successful software upgrades

1690 Information Systems Information Technology IT Operations Number of untested releases

1691 Information Systems Information Technology IT Operations % of successful software installations

1692 Information Systems Information Technology IT Operations Average cycle time between urgent releases

1693 Information Systems Information Technology IT Operations Number of urgent releases

1694 Information Systems Information Technology IT Operations Average costs of release

1695 Information Systems Information Technology IT Operations Number of Incidents first month

1696 Information Systems Information Technology IT Operations % of outage due to incidents (unplanned unavailability)

1697 Information Systems Information Technology IT Operations % of outage due to changes (planned unavailability)

1698 Information Systems Information Technology IT Operations Availability (excluding planned downtime)

1699 Information Systems Information Technology IT Operations Critical-time outage

1700 Information Systems Information Technology IT Operations % of unplanned outage/unavailability due to changes

1701 Information Systems Information Technology IT Operations Number of business disruptions caused by problems

1702 Information Systems Information Technology IT Operations % of critical business processes not covered by a defined service availability plan

1703 Information Systems Information Technology IT Operations % of availability SLAs met




1704 Information Systems Information Technology IT Operations % of (critical) infrastructure components with automated availability monitoring

1705 Information Systems Information Technology IT Operations Critical-time failures

1706 Information Systems Information Technology IT Operations Number of alerts on exceeding system capacity thresholds

1707 Information Systems Information Technology IT Operations % of network bandwidth used

1708 Information Systems Information Technology IT Operations % of response-time SLAs not met

1709 Information Systems Information Technology IT Operations % of service requests due to poor performance

1710 Information Systems Information Technology IT Operations % of CIs monitored for performance

1711 Information Systems Information Technology IT Operations % of unplanned purchases due to poor performance

1712 Information Systems Information Technology IT Operations Number of SLA breaches due to poor performance

1713 Information Systems Information Technology IT Operations Average time between updates of Capacity Plan

1714 Information Systems Information Technology IT Operations Cost of producing Capacity Plans

1715 Information Systems Information Technology IT Operations % of CIs with under-capacity

1716 Information Systems Information Technology IT Operations Accuracy of expenditure as defined in Capacity Plan

1717 Information Systems Information Technology IT Operations Costs associated to unplanned purchases to resolve poor performance

1718 Information Systems Information Technology IT Operations Average time spent on Capacity Plans

1719 Information Systems Information Technology IT Operations % of CIs included in capacity reviews

1720 Information Systems Information Technology IT Operations IT Service Continuity Plan testing failures

1721 Information Systems Information Technology IT Operations Frequency of review of IT continuity plan

1722 Information Systems Information Technology IT Operations Accuracy of expenditure as defined in Continuity Plan

1723 Information Systems Information Technology IT Operations % of services not covered in Continuity Plan

1724 Information Systems Information Technology IT Operations Average time between updates of Continuity Plan

1725 Information Systems Information Technology IT Operations Cost of producing Continuity Plans

1726 Information Systems Information Technology IT Operations Average time spent on Continuity Plans

1727 Information Systems Information Technology IT Operations Time lag between detection, reporting and acting upon security incidents

1728 Information Systems Information Technology IT Operations % of obsolete user accounts

1729 Information Systems Information Technology IT Operations Cost of security incidents

1730 Information Systems Information Technology IT Operations % of security-related service calls

1731 Information Systems Information Technology IT Operations % of internal hosts which are centrally managed & protected

1732 Information Systems Information Technology IT Operations % of SLAs without service level breaches

1733 Information Systems Information Technology IT Operations Average penalty costs per SLA

1734 Information Systems Information Technology IT Operations % of reviewed SLAs

1735 Information Systems Information Technology IT Operations % of SLAs with an assigned account manager

1736 Information Systems Information Technology IT Operations Average delay in SLAs review

1737 Information Systems Information Technology IT Operations % of IT labor outsourced

1738 Information Systems Information Technology IT Operations Mean Time to Repair (MTTR)

1739 Information Systems Information Technology IT Operations Average incident closure duration

1740 Information Systems Information Technology IT Operations % of overdue incidents

1741 Information Systems Information Technology IT Operations Average problem closure duration

1742 Information Systems Information Technology IT Operations % of incidents solved within deadline

1743 Information Systems Information Technology IT Operations Incident queue rate

1744 Information Systems Information Technology IT Operations % of reopened incidents

1745 Information Systems Information Technology IT Operations Incident backlog

1746 Information Systems Information Technology IT Operations Average cost to solve an incident

1747 Information Systems Information Technology IT Operations Average number of (re)-assignments of incidents

1748 Information Systems Information Technology IT Operations % of incorrectly assigned incidents

1749 Information Systems Information Technology IT Operations % of incidents which change prio during the lifecycle

1750 Information Systems Information Technology IT Operations % of unmodified/neglected incidents

1751 Information Systems Information Technology IT Operations % of outage due to incidents (unplanned unavailability)

1752 Information Systems Information Technology IT Operations % of repeat incidents

1753 Information Systems Information Technology IT Operations Number of incidents caused by deficient user training

1754 Information Systems Information Technology IT Operations Incident backlog

1755 Information Systems Information Technology IT Operations Average incident response time

1756 Information Systems Information Technology IT Operations Total/Mean Time to Ticket (TTTT/MTTT)

1757 Information Systems Information Technology IT Operations Total/Mean Time to Action (TTTA/MTTA)

1758 Information Systems Information Technology IT Operations Total/Mean Time in Queue

1759 Information Systems Information Technology IT Operations Total/Mean Time in Postmortem

1760 Information Systems Information Technology IT Operations Total/Mean Time to Escalation (TTTE/MTTE)

1761 Information Systems Information Technology IT Operations Problem queue rate

1762 Information Systems Information Technology IT Operations % of overdue problems

1763 Information Systems Information Technology IT Operations Average cost to solve a problem

1764 Information Systems Information Technology IT Operations Ratio of number of incidents versus number of problems

1765 Information Systems Information Technology IT Operations % of unmodified/neglected problems

1766 Information Systems Information Technology IT Operations % of problems with a root cause identified

1767 Information Systems Information Technology IT Operations % of problems resolved within the required time period

1768 Information Systems Information Technology IT Operations Number of business disruptions caused by problems

1769 Information Systems Information Technology IT Operations Problem backlog

1770 Information Systems Information Technology IT Operations % of problems with available workaround

1771 Information Systems Information Technology IT Operations % of problems with a root cause analysis

1772 Information Systems Information Technology IT Operations Balance of Problems solved with a KE - RFC or other




1773 Information Systems Information Technology IT Operations Average number of calls / service request per handler

1774 Information Systems Information Technology IT Operations First-call resolution rate

1775 Information Systems Information Technology IT Operations % of first-line resolution of service requests

1776 Information Systems Information Technology IT Operations % of escalated service requests

1777 Information Systems Information Technology IT Operations Average after call work time

1778 Information Systems Information Technology IT Operations Service request queue rate

1779 Information Systems Information Technology IT Operations % of overdue service requests

1780 Information Systems Information Technology IT Operations % of reopened service requests

1781 Information Systems Information Technology IT Operations Service request backlog

1782 Information Systems Information Technology IT Operations Average service request closure duration

1783 Information Systems Information Technology IT Operations % of service requests posted via web (self-help)

1784 Information Systems Information Technology IT Operations Costs of operating call center / service desk

1785 Information Systems Information Technology IT Operations % of incorrectly assigned service requests

1786 Information Systems Information Technology IT Operations % of unwonted open service requests

1787 Information Systems Information Technology IT Operations % of open service requests unmodified/neglected

1788 Information Systems Information Technology IT Operations % of service requests closed before deadline

1789 Information Systems Information Technology IT Operations Customer satisfaction (index)

1790 Information Systems Information Technology IT Operations Number of complaints

1791 Information Systems Information Technology IT Operations % of service requests resolved within an agreed-upon period of time

1792 Information Systems Information Technology IT Operations Number of compliments

1793 Information Systems Information Technology IT Operations Email Backlog

1794 Information Systems Information Technology IT Operations First line service request closure rate

1795 Information Systems Information Technology IT Operations % of open service requests worked on

1796 Information Systems Information Technology IT Operations Service request closure duration rate

1797 Information Systems Information Technology IT Operations Average overdue time of overdue service requests

1798 Information Systems Information Technology IT Operations % of workarounds to service requests applied

1799 Information Systems Information Technology IT Operations Average number of (re)-assignments of service requests

1800 Information Systems Information Technology IT Operations Number of training calls handled by the service desk

1801 Information Systems Information Technology IT Operations % of calls transferred

1802 Information Systems Information Technology IT Operations Mean Time to Repair (MTTR)

1803 Information Systems Information Technology IT Operations % of outage due to changes (planned unavailability)

1804 Information Systems Information Technology IT Operations Availability (excluding planned downtime)

1805 Information Systems Information Technology IT Operations % of service requests resolved within an agreed-upon period of time

1806 Information Systems Information Technology IT Operations Mean-time between failure (MTBF)

1807 Information Systems Information Technology IT Operations Deviation of planned budget for SLA

1808 Information Systems Information Technology IT Operations Cost of service delivery

1809 Information Systems Information Technology IT Operations Unit costs of IT service(s)

1810 Information Systems Information Technology IT Operations Number of outstanding actions of last SLA review

1811 Information Systems Information Technology IT Operations Availability

1812 Information Systems Information Technology IT Operations Downtime

1813 Information Systems Information Technology IT/Business Ratios % of IT time associated to IT investment

1814 Information Systems Information Technology IT/Business Ratios Average IT-related costs per customer

1815 Information Systems Information Technology IT/Business Ratios % of IT labor outsourced

1816 Information Systems Information Technology IT/Business Ratios % of current initiatives driven by IT

1817 Information Systems Information Technology IT/Business Ratios IT Investment to IT Staff Training

1818 Information Systems Information Technology IT/Business Ratios Ratio of % growth of IT budget versus % growth of revenues

1819 Information Systems Information Technology IT/Business Ratios Ratio of fixed price projects cost versus T&M projects cost

1820 Information Systems Information Technology IT/Business Ratios% of spend on current IT capital projects that are considered driven by the

business

1821 Information Systems Information Technology IT/Business Ratios IT Spending per Employee

1822 Information Systems Information Technology IT/Business Ratios IT to Total Employees Ratio

1823 Information Systems Information Technology IT/Business Ratios % of IT costs associated to IT maintenance

1824 Information Systems Information Technology IT/Business Ratios % of growth of IT budget

1825 Information Systems Information Technology IT/Business Ratios % of current initiatives driven by the business

1826 Information Systems Information Technology IT/Business Ratios % IT Budget of Total Revenues

1827 Information Systems Information Technology IT/Business Ratios % IT Capital Spending of Total Investment

1828 Information Systems Information Technology IT/Business Ratios % of IT costs associated to IT investment

1829 Information Systems Information Technology IT/Business Ratios Impact of IT Training on IT Operational Costs

1830 Information Systems Information Technology IT/Business Ratios % of IT time spent on NPD versus total time spent on NPD rollout

1831 Information Systems Information Technology IT/Business Ratios % of IT contribution in ROTA

1832 Information Systems Information Technology Microsoft Operations Framework MOF Changing Quadrant MOF Change Management Average change closure duration

1833 Information Systems Information Technology Microsoft Operations Framework MOF Changing Quadrant MOF Change Management % of backlogged/neglected change requests

1834 Information Systems Information Technology Microsoft Operations Framework MOF Changing Quadrant MOF Change Management % of urgent changes

1835 Information Systems Information Technology Microsoft Operations Framework MOF Changing Quadrant MOF Change Management % of implemented changes not approved (by management / CAB)

1836 Information Systems Information Technology Microsoft Operations Framework MOF Changing Quadrant MOF Change Management % of changes that required restoration of backup

1837 Information Systems Information Technology Microsoft Operations Framework MOF Changing Quadrant MOF Change Management Ratio of number of incidents versus number of changes

1838 Information Systems Information Technology Microsoft Operations Framework MOF Changing Quadrant MOF Change Management % of changes scheduled outside maintenance window

1839 Information Systems Information Technology Microsoft Operations Framework MOF Changing Quadrant MOF Change Management % of backed-out changes

1840 Information Systems Information Technology Microsoft Operations Framework MOF Changing Quadrant MOF Change Management Change queue rate

1841 Information Systems Information Technology Microsoft Operations Framework MOF Changing Quadrant MOF Change Management % of overdue changes




1842 Information Systems Information Technology Microsoft Operations Framework MOF Changing Quadrant MOF Change Management % of unauthorized implemented changes

1843 Information Systems Information Technology Microsoft Operations Framework MOF Changing Quadrant MOF Change Management Average costs of change implementation

1844 Information Systems Information Technology Microsoft Operations Framework MOF Changing Quadrant MOF Change Management % of changes initiated by customers

1845 Information Systems Information Technology Microsoft Operations Framework MOF Changing Quadrant MOF Change Management % of delivered changes implemented within budget/costs

1846 Information Systems Information Technology Microsoft Operations Framework MOF Changing Quadrant MOF Change Management % of changes closed before deadline

1847 Information Systems Information Technology Microsoft Operations Framework MOF Changing Quadrant MOF Change Management % of unplanned outage/unavailability due to changes

1848 Information Systems Information Technology Microsoft Operations Framework MOF Changing Quadrant MOF Change Management % of implemented changes without Impact Analysis

1849 Information Systems Information Technology Microsoft Operations Framework MOF Changing Quadrant MOF Change Management % of changes that cause incidents

1850 Information Systems Information Technology Microsoft Operations Framework MOF Changing Quadrant MOF Change Management Change closure duration rate

1851 Information Systems Information Technology Microsoft Operations Framework MOF Changing Quadrant MOF Change Management Total rework after implementation of changes

1852 Information Systems Information Technology Microsoft Operations Framework MOF Changing Quadrant MOF Change Management Average rework per change after implementation of changes

1853 Information Systems Information Technology Microsoft Operations Framework MOF Changing Quadrant MOF Change Management % of time coordinating changes

1854 Information Systems Information Technology Microsoft Operations Framework MOF Changing Quadrant MOF Change Management % of unregistered changes

1855 Information Systems Information Technology Microsoft Operations Framework MOF Changing Quadrant MOF Change Management Number of incidents caused by changes vs total nr of incidents

1856 Information Systems Information Technology Microsoft Operations Framework MOF Changing Quadrant MOF Configuration Management % of incidents not solved in-time due to inaccurate configuration data

1857 Information Systems Information Technology Microsoft Operations Framework MOF Changing Quadrant MOF Configuration Management Cost of CMDB reconciliation

1858 Information Systems Information Technology Microsoft Operations Framework MOF Changing Quadrant MOF Configuration Management % of software licenses used

1859 Information Systems Information Technology Microsoft Operations Framework MOF Changing Quadrant MOF Configuration Management Number of deviations between configuration repository and actual configurations

1860 Information Systems Information Technology Microsoft Operations Framework MOF Changing Quadrant MOF Configuration Management % of licenses purchased and not accounted for in configuration repository

1861 Information Systems Information Technology Microsoft Operations Framework MOF Changing Quadrant MOF Configuration Management % of inaccurately registered CIs in CMDB

1862 Information Systems Information Technology Microsoft Operations Framework MOF Changing Quadrant MOF Configuration Management % of CIs monitored for performance

1863 Information Systems Information Technology Microsoft Operations Framework MOF Changing Quadrant MOF Configuration ManagementNumber of business compliance issues caused by improper configuration of

assets

1864 Information Systems Information Technology Microsoft Operations Framework MOF Changing Quadrant MOF Configuration Management % of CIs mapped onto IT services in the CMDB

1865 Information Systems Information Technology Microsoft Operations Framework MOF Changing Quadrant MOF Configuration Management Incident impact rate incomplete CMDB

1866 Information Systems Information Technology Microsoft Operations Framework MOF Changing Quadrant MOF Configuration Management % of audited CIs

1867 Information Systems Information Technology Microsoft Operations Framework MOF Changing Quadrant MOF Configuration Management Average audit cycle of CIs

1868 Information Systems Information Technology Microsoft Operations Framework MOF Changing Quadrant MOF Configuration Management % of CIs under maintenance contract

1869 Information Systems Information Technology Microsoft Operations Framework MOF Changing Quadrant MOF Configuration Management Growth of the CMDB

1870 Information Systems Information Technology Microsoft Operations Framework MOF Changing Quadrant MOF Configuration Management Average time between CMDB reconciliation

1871 Information Systems Information Technology Microsoft Operations Framework MOF Changing Quadrant MOF Configuration Management Average time spent on CMDB reconciliation

1872 Information Systems Information Technology Microsoft Operations Framework MOF Changing Quadrant MOF Configuration Management Average time period between identifying and rectifying a discrepancy

1873 Information Systems Information Technology Microsoft Operations Framework MOF Changing Quadrant MOF Release Management Number of software defects in production

1874 Information Systems Information Technology Microsoft Operations Framework MOF Changing Quadrant MOF Release Management % of successful software upgrades

1875 Information Systems Information Technology Microsoft Operations Framework MOF Changing Quadrant MOF Release Management Number of untested releases

1876 Information Systems Information Technology Microsoft Operations Framework MOF Changing Quadrant MOF Release Management % of successful software installations

1877 Information Systems Information Technology Microsoft Operations Framework MOF Changing Quadrant MOF Release Management Average cycle time between urgent releases

1878 Information Systems Information Technology Microsoft Operations Framework MOF Changing Quadrant MOF Release Management Number of urgent releases

1879 Information Systems Information Technology Microsoft Operations Framework MOF Changing Quadrant MOF Release Management Average costs of release

1880 Information Systems Information Technology Microsoft Operations Framework MOF Operating Quadrant Number of Incidents first month

1881 Information Systems Information Technology Microsoft Operations Framework MOF Optimizing Quadrant MOF Availability Management % of outage due to incidents (unplanned unavailability)

1882 Information Systems Information Technology Microsoft Operations Framework MOF Optimizing Quadrant MOF Availability Management % of outage due to changes (planned unavailability)

1883 Information Systems Information Technology Microsoft Operations Framework MOF Optimizing Quadrant MOF Availability Management Availability (excluding planned downtime)

1884 Information Systems Information Technology Microsoft Operations Framework MOF Optimizing Quadrant MOF Availability Management Critical-time outage

1885 Information Systems Information Technology Microsoft Operations Framework MOF Optimizing Quadrant MOF Availability Management % of unplanned outage/unavailability due to changes

1886 Information Systems Information Technology Microsoft Operations Framework MOF Optimizing Quadrant MOF Availability Management Number of business disruptions caused by problems

1887 Information Systems Information Technology Microsoft Operations Framework MOF Optimizing Quadrant MOF Availability Management % of critical business processes not covered by a defined service availability plan

1888 Information Systems Information Technology Microsoft Operations Framework MOF Optimizing Quadrant MOF Availability Management % of availability SLAs met

1889 Information Systems Information Technology Microsoft Operations Framework MOF Optimizing Quadrant MOF Availability Management % of (critical) infrastructure components with automated availability monitoring

1890 Information Systems Information Technology Microsoft Operations Framework MOF Optimizing Quadrant MOF Availability Management Critical-time failures

1891 Information Systems Information Technology Microsoft Operations Framework MOF Optimizing Quadrant MOF Capacity Management Number of alerts on exceeding system capacity thresholds

1892 Information Systems Information Technology Microsoft Operations Framework MOF Optimizing Quadrant MOF Capacity Management % of network bandwidth used

1893 Information Systems Information Technology Microsoft Operations Framework MOF Optimizing Quadrant MOF Capacity Management % of response-time SLAs not met

1894 Information Systems Information Technology Microsoft Operations Framework MOF Optimizing Quadrant MOF Capacity Management % of service requests due to poor performance

1895 Information Systems Information Technology Microsoft Operations Framework MOF Optimizing Quadrant MOF Capacity Management % of CIs monitored for performance

1896 Information Systems Information Technology Microsoft Operations Framework MOF Optimizing Quadrant MOF Capacity Management % of unplanned purchases due to poor performance

1897 Information Systems Information Technology Microsoft Operations Framework MOF Optimizing Quadrant MOF Capacity Management Number of SLA breaches due to poor performance

1898 Information Systems Information Technology Microsoft Operations Framework MOF Optimizing Quadrant MOF Capacity Management Average time between updates of Capacity Plan

1899 Information Systems Information Technology Microsoft Operations Framework MOF Optimizing Quadrant MOF Capacity Management Cost of producing Capacity Plans

1900 Information Systems Information Technology Microsoft Operations Framework MOF Optimizing Quadrant MOF Capacity Management % of CIs with under-capacity

1901 Information Systems Information Technology Microsoft Operations Framework MOF Optimizing Quadrant MOF Capacity Management Accuracy of expenditure as defined in Capacity Plan

1902 Information Systems Information Technology Microsoft Operations Framework MOF Optimizing Quadrant MOF Capacity Management Costs associated to unplanned purchases to resolve poor performance

1903 Information Systems Information Technology Microsoft Operations Framework MOF Optimizing Quadrant MOF Capacity Management Average time spent on Capacity Plans

1904 Information Systems Information Technology Microsoft Operations Framework MOF Optimizing Quadrant MOF Capacity Management % of CIs included in capacity reviews

1905 Information Systems Information Technology Microsoft Operations Framework MOF Optimizing Quadrant MOF IT Service Continuity Management IT Service Continuity Plan testing failures

1906 Information Systems Information Technology Microsoft Operations Framework MOF Optimizing Quadrant MOF IT Service Continuity Management Frequency of review of IT continuity plan

1907 Information Systems Information Technology Microsoft Operations Framework MOF Optimizing Quadrant MOF IT Service Continuity Management Accuracy of expenditure as defined in Continuity Plan




1908 Information Systems Information Technology Microsoft Operations Framework MOF Optimizing Quadrant MOF IT Service Continuity Management % of services not covered in Continuity Plan

1909 Information Systems Information Technology Microsoft Operations Framework MOF Optimizing Quadrant MOF IT Service Continuity Management Average time between updates of Continuity Plan

1910 Information Systems Information Technology Microsoft Operations Framework MOF Optimizing Quadrant MOF IT Service Continuity Management Cost of producing Continuity Plans

1911 Information Systems Information Technology Microsoft Operations Framework MOF Optimizing Quadrant MOF IT Service Continuity Management Average time spent on Continuity Plans

1912 Information Systems Information Technology Microsoft Operations Framework MOF Optimizing Quadrant MOF Security Management Time lag between detection, reporting and acting upon security incidents

1913 Information Systems Information Technology Microsoft Operations Framework MOF Optimizing Quadrant MOF Security Management % of obsolete user accounts

1914 Information Systems Information Technology Microsoft Operations Framework MOF Optimizing Quadrant MOF Security Management Cost of security incidents

1915 Information Systems Information Technology Microsoft Operations Framework MOF Optimizing Quadrant MOF Security Management % of security-related service calls

1916 Information Systems Information Technology Microsoft Operations Framework MOF Optimizing Quadrant MOF Security Management % of internal hosts which are centrally managed & protected

1917 Information Systems Information Technology Microsoft Operations Framework MOF Optimizing Quadrant MOF Service Level Management % of SLAs without service level breaches

1918 Information Systems Information Technology Microsoft Operations Framework MOF Optimizing Quadrant MOF Service Level Management Average penalty costs per SLA

1919 Information Systems Information Technology Microsoft Operations Framework MOF Optimizing Quadrant MOF Service Level Management % of reviewed SLAs

1920 Information Systems Information Technology Microsoft Operations Framework MOF Optimizing Quadrant MOF Service Level Management % of SLAs with an assigned account manager

1921 Information Systems Information Technology Microsoft Operations Framework MOF Optimizing Quadrant MOF Service Level Management Average delay in SLAs review

1922 Information Systems Information Technology Microsoft Operations Framework MOF Optimizing Quadrant MOF Workforce Management % of IT labor outsourced

1923 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Incident Management Mean Time to Repair (MTTR)

1924 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Incident Management Average incident closure duration

1925 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Incident Management % of overdue incidents

1926 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Incident Management Average problem closure duration

1927 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Incident Management % of incidents solved within deadline

1928 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Incident Management Incident queue rate

1929 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Incident Management % of reopened incidents

1930 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Incident Management Incident backlog

1931 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Incident Management Average cost to solve an incident

1932 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Incident Management Average number of (re)-assignments of incidents

1933 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Incident Management % of incorrectly assigned incidents

1934 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Incident Management % of incidents which change prio during the lifecycle

1935 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Incident Management % of unmodified/neglected incidents

1936 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Incident Management % of outage due to incidents (unplanned unavailability)

1937 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Incident Management % of repeat incidents

1938 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Incident Management Number of incidents caused by deficient user training

1939 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Incident Management Incident backlog

1940 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Incident Management Average incident response time

1941 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Incident Management Total/Mean Time to Ticket (TTTT/MTTT)

1942 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Incident Management Total/Mean Time to Action (TTTA/MTTA)

1943 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Incident Management Total/Mean Time in Queue

1944 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Incident Management Total/Mean Time in Postmortem

1945 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Incident Management Total/Mean Time to Escalation (TTTE/MTTE)

1946 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Problem Management Problem queue rate

1947 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Problem Management % of overdue problems

1948 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Problem Management Average cost to solve a problem

1949 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Problem Management Ratio of number of incidents versus number of problems

1950 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Problem Management % of unmodified/neglected problems

1951 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Problem Management % of problems with a root cause identified

1952 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Problem Management % of problems resolved within the required time period

1953 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Problem Management Number of business disruptions caused by problems

1954 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Problem Management Problem backlog

1955 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Problem Management % of problems with available workaround

1956 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Problem Management % of problems with a root cause analysis

1957 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Problem Management Balance of Problems solved with a KE - RFC or other

1958 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Service Desk Average number of calls / service request per handler

1959 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Service Desk First-call resolution rate

1960 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Service Desk % of first-line resolution of service requests

1961 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Service Desk % of escalated service requests

1962 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Service Desk Average after call work time

1963 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Service Desk Service request queue rate

1964 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Service Desk % of overdue service requests

1965 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Service Desk % of reopened service requests

1966 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Service Desk Service request backlog

1967 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Service Desk Average service request closure duration

1968 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Service Desk % of service requests posted via web (self-help)

1969 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Service Desk Costs of operating call center / service desk

1970 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Service Desk % of incorrectly assigned service requests

1971 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Service Desk % of unwonted open service requests

1972 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Service Desk % of open service requests unmodified/neglected

1973 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Service Desk % of service requests closed before deadline

1974 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Service Desk Customer satisfaction (index)

1975 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Service Desk Number of complaints

1976 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Service Desk % of service requests resolved within an agreed-upon period of time

1977 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Service Desk Number of compliments




1978 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Service Desk Email Backlog

1979 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Service Desk First line service request closure rate

1980 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Service Desk % of open service requests worked on

1981 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Service Desk Service request closure duration rate

1982 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Service Desk Average overdue time of overdue service requests

1983 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Service Desk % of workarounds to service requests applied

1984 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Service Desk Average number of (re)-assignments of service requests

1985 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Service Desk Number of training calls handled by the service desk

1986 Information Systems Information Technology Microsoft Operations Framework MOF Supporting Quadrant MOF Service Desk % of calls transferred

1987 Information Systems Information Technology Microsoft Operations Framework Service Level Agreement Mean Time to Repair (MTTR)

1988 Information Systems Information Technology Microsoft Operations Framework Service Level Agreement % of outage due to changes (planned unavailability)

1989 Information Systems Information Technology Microsoft Operations Framework Service Level Agreement Availability (excluding planned downtime)

1990 Information Systems Information Technology Microsoft Operations Framework Service Level Agreement % of service requests resolved within an agreed-upon period of time

1991 Information Systems Information Technology Microsoft Operations Framework Service Level Agreement Mean-time between failure (MTBF)

1992 Information Systems Information Technology Microsoft Operations Framework Service Level Agreement Deviation of planned budget for SLA

1993 Information Systems Information Technology Microsoft Operations Framework Service Level Agreement Cost of service delivery

1994 Information Systems Information Technology Microsoft Operations Framework Service Level Agreement Unit costs of IT service(s)

1995 Information Systems Information Technology Microsoft Operations Framework Service Level Agreement Number of outstanding actions of last SLA review

1996 Information Systems Information Technology Microsoft Operations Framework Service Level Agreement Availability

1997 Information Systems Information Technology Microsoft Operations Framework Service Level Agreement Downtime

1998 Information Systems Information Technology USMBOK USM5 Service Operations Management USM540 Service Incident Management % of incidents which change prio during the lifecycle

1999 Information Systems Information Technology USMBOK USM5 Service Operations Management USM540 Service Incident Management Percent of incidents involving third-party agreement

2000 Information Systems Information Technology USMBOK USM5 Service Operations Management USM540 Service Incident Management Percent of incidents incorrectly prioritized

2001 Information Systems Information Technology USMBOK USM5 Service Operations Management USM540 Service Incident Management Percent of incidents resulting from previous incidents

2002 Information Systems Information Technology USMBOK USM5 Service Operations Management USM540 Service Incident Management Percent of incidents with unmatched agreements

2003 Information Systems Information Technology USMBOK USM5 Service Operations Management USM540 Service Incident Management Percent of incident classified as 'major'

2004 Information Systems Information Technology USMBOK USM5 Service Operations Management USM540 Service Incident Management Percent incidents resolved with workaround

2005 Information Systems Information Technology USMBOK USM5 Service Operations Management USM540 Service Incident Management Percent incidents resolved using a change

2006 Information Systems Information Technology USMBOK USM5 Service Operations Management USM540 Service Incident Management Percent of incidents classified as security related

2007 Information Systems Information Technology USMBOK USM5 Service Operations Management USM540 Service Incident Management Percent of incidents bypassing the support desk

2008 Information Systems Information Technology USMBOK USM5 Service Operations Management USM540 Service Incident Management Percent of incidents caused by a workaround

2009 Information Systems Information Technology USMBOK USM5 Service Operations Management USM540 Service Incident Management Percent of incidents incorrectly classified

2010 Information Systems Information Technology USMBOK USM5 Service Operations Management USM540 Service Incident Management Percentage of incidents inbound versus outbound

2011 Information Systems Information Technology USMBOK USM5 Service Operations Management USM540 Service Incident Management Percent incidents assigned to a level of support

2012 Information Systems Information Technology USMBOK USM5 Service Operations Management USM540 Service Incident Management Percent of incidents for which a first interview completed

2013 Information Systems Information Technology USMBOK USM5 Service Operations Management USM540 Service Incident Management Percent of incidents for which entitlement is unconfirmed

2014 Information Systems Information Technology USMBOK USM5 Service Operations Management USM540 Service Incident Management Percent of incidents closed satisfactorily

2015 Information Systems Information Technology USMBOK USM5 Service Operations Management USM540 Service Incident Management Percent of incidents closed by service provider

2016 Information Systems Information Technology USMBOK USM5 Service Operations Management USM540 Service Incident Management Percent incidents closed unsatisfactorily

2017 Information Systems Information Technology USMBOK USM5 Service Operations Management USM540 Service Incident Management Percent of incidents resolved with non-approved workaround

2018 Information Systems Information Technology USMBOK USM5 Service Operations Management USM540 Service Incident Management Percent of incidents resulting from a service request

2019 Information Systems Information Technology USMBOK USM5 Service Operations Management USM540 Service Incident Management Percent of incidents rejected for reassignment

2020 Information Systems Information Technology USMBOK USM5 Service Operations Management USM540 Service Incident Management Percent of incidents recorded 'after the fact'

2021 Information Systems Information Technology USMBOK USM5 Service Operations Management USM540 Service Incident Management % of incidents expected to close next period by scheduled workaround or change

2022 Information Systems Information Technology USMBOK USM6 Service Infrastructure Management USM650 Service Change Management % of changes incorrectly classified

2023 Information Systems Information Technology USMBOK USM6 Service Infrastructure Management USM650 Service Change Management % of changes caused by a workaround

2024 Information Systems Information Technology USMBOK USM6 Service Infrastructure Management USM650 Service Change Management % of changes insufficiently resourced

2025 Information Systems Information Technology USMBOK USM6 Service Infrastructure Management USM650 Service Change Management % of changes that were insufficiently documented

2026 Information Systems Information Technology USMBOK USM6 Service Infrastructure Management USM650 Service Change Management % of changes rejected for reassignment

2027 Information Systems Information Technology USMBOK USM6 Service Infrastructure Management USM650 Service Change Management % of changes subject to schedule adjustment

2028 Information Systems Information Technology USMBOK USM6 Service Infrastructure Management USM650 Service Change Management % of changes recorded 'after the fact'

2029 Information Systems Information Technology USMBOK USM6 Service Infrastructure Management USM650 Service Change Management % of changes internal versus external

2030 Information Systems Information Technology USMBOK USM6 Service Infrastructure Management USM650 Service Change Management % of changes with associated Proposal Statement

2031 Information Systems Information Technology USMBOK USM6 Service Infrastructure Management USM650 Service Change Management % of changes classified as Miscellaneous

2032 Information Systems Information Technology USMBOK USM6 Service Infrastructure Management USM650 Service Change Management % of changes matched to scheduled changes

2033 Information Systems Information Technology USMBOK USM7 Service Value Management USM650 Service Change Management Value equation

2034 Innovation & Development Development Benchmarking % of benchmarking activities that result in implementation of enhancements

2035 Innovation & Development Development Benchmarking Average time to complete benchmarking study

2036 Innovation & Development Development Benchmarking Average cost of benchmarking study

2037 Innovation & Development Innovation Documentation Document Management Ratio of paper to electronic documents

2038 Innovation & Development Innovation Documentation Document Management Average frequency of updates of documents

2039 Innovation & Development Innovation Documentation Document Management % of documents in non-enterprise repositories

2040 Innovation & Development Innovation Documentation Document Management % of duplications/document variations

2041 Innovation & Development Innovation Documentation Document Management % of documents not accessed regularly

2042 Innovation & Development Innovation Documentation Document Management Number of documents that have not been removed after end-of-life

2043 Innovation & Development Innovation Documentation Document Management % of documents not stored in document management system

2044 Innovation & Development Innovation Documentation Document Management Document storage costs

2045 Innovation & Development Innovation Documentation Document Management % of enterprise documents accessible to search engine




2046 Innovation & Development Innovation Documentation Document Management % searches resulting in a document being opened

2047 Innovation & Development Innovation Innovation % of time of employees available for improvement activities

2048 Innovation & Development Innovation Innovation Research idea conversion rate

2049 Innovation & Development Innovation Innovation % of sales due to launched product/services

2050 Innovation & Development Innovation Innovation R&D spend as % of revenue

2051 Innovation & Development Innovation Innovation Time-to-market of changes to existing products/services

2052 Innovation & Development Innovation Innovation Ratio of number of concepts to actual products

2053 Innovation & Development Innovation Innovation Time-to-market of new products/services

2054 Innovation & Development Innovation Innovation Average time-to-profitability for new product/service

2055 Innovation & Development Innovation Innovation Average time-to-profitability for changes to existing products/services

2056 Innovation & Development Innovation Innovation Number of ideas developed

2057 Innovation & Development Innovation Innovation Number of collected ideas that were implemented

2058 Innovation & Development Innovation Innovation Customer satisfaction with new products / services

2059 Innovation & Development Innovation Innovation R&D productivity based on gross margin

2060 Innovation & Development Innovation Innovation Average age of patents

2061 Innovation & Development Innovation Innovation % of recjected patents

2062 Innovation & Development Innovation Innovation Average application time for patents

2063 Innovation & Development Innovation Innovation % of ideas from outside the organization

2064 Innovation & Development Innovation Innovation Number of collected ideas that were developed further

2065 Innovation & Development Innovation Innovation % of investment in non-core innovation projects

2066 Innovation & Development Innovation Innovation Total funds invested in non-core innovation projects

2067 Innovation & Development Innovation Innovation % of senior management time invested in growth innovation

2068 Innovation & Development Innovation Innovation Average prototyping speed

2069 Innovation & Development Innovation Innovation Average number of prototypes per new product

2070 Innovation & Development Innovation Innovation % of ideas that are funded for development

2071 Innovation & Development Innovation Innovation % of ideas that are killed

2072 Innovation & Development Innovation Innovation % of new customers from new products / services

2073 Innovation & Development Innovation Innovation New product sales cannibalization ratio

2074 Innovation & Development Innovation Innovation % dedicated resources for radical innovation

2075 Innovation & Development Innovation Innovation Average time from idea to first patent filing

2076 Innovation & Development Innovation Innovation % of R&D projects involving universities / research institutes

2077 Innovation & Development Innovation Innovation % of R&D projects involving customers

2078 Innovation & Development Innovation Innovation New product turn around time

2079 Innovation & Development Innovation Innovation % of R&D projects involving pre-competitive research with competing companies

2080 Innovation & Development Innovation Knowledge Ratio of paper to electronic documents

2081 Innovation & Development Innovation Knowledge Average frequency of updates of documents

2082 Innovation & Development Innovation Knowledge % of documents in non-enterprise repositories

2083 Innovation & Development Innovation Knowledge % of enterprise documents accessible to search engine

2084 Innovation & Development Innovation Knowledge Average age of knowledge assets

2085 Innovation & Development Innovation Knowledge Frequency of use of knowledge assets

2086 Innovation & Development Innovation Knowledge Document storage costs

2087 Innovation & Development Innovation Strategy % of internal Greenbelts

2088 Innovation & Development Innovation Strategy % of goals accomplished from most recent strategic plan

2089 Innovation & Development Innovation Strategy % of strategic budget cuts vs % budget cuts through across-the-board cuts

2090 Innovation & Development Innovation Research Surveys % of responses to survey

2091 Innovation & Development Innovation Research Surveys % of customers given satisfaction surveys

2092 Innovation & Development Innovation Research Surveys % size of the sample group that is surveyed

2093 Improvement & Quality Improvement & Quality Benchmarking % of benchmarking activities that result in implementation of enhancements

2094 Improvement & Quality Improvement & Quality Benchmarking Average time to complete benchmarking study

2095 Improvement & Quality Improvement & Quality Benchmarking Average cost of benchmarking study

2096 Improvement & Quality Improvement & Quality Data Quality Potential double customers in master data

2097 Improvement & Quality Improvement & Quality Document Management Ratio of paper to electronic documents

2098 Improvement & Quality Improvement & Quality Document Management Average frequency of updates of documents

2099 Improvement & Quality Improvement & Quality Document Management % of documents in non-enterprise repositories

2100 Improvement & Quality Improvement & Quality Document Management % of duplications/document variations

2101 Improvement & Quality Improvement & Quality Document Management % of documents not accessed regulary

2102 Improvement & Quality Improvement & Quality Document Management Number of documents that have not been removed after end-of-life

2103 Improvement & Quality Improvement & Quality Document Management % of documents not stored in document management system

2104 Improvement & Quality Improvement & Quality Document Management Document storage costs

2105 Improvement & Quality Improvement & Quality Document Management % of enterprise documents accessible to search engine

2106 Improvement & Quality Improvement & Quality Document Management % searches resulting in a document being opened

2107 Improvement & Quality Improvement Improvement Time to respond to legal discovery of records

2108 Improvement & Quality Improvement Improvement Training penetration rate

2109 Improvement & Quality Improvement Improvement Average number of training hours per employee

2110 Improvement & Quality Improvement Improvement % of employees gone through training

2111 Improvement & Quality Improvement Improvement Total turnaround time (per business process)

2112 Improvement & Quality Improvement Improvement Number of (internal) control improvement initiatives




2113 Improvement & Quality Improvement Improvement Idea conversion rate

2114 Improvement & Quality Improvement Improvement Average value of ideas / suggestions implemented

2115 Improvement & Quality Improvement Improvement Average lead time to respond to ideas / suggestions

2116 Improvement & Quality Improvement & Quality Key Performance Indicators % of patents for sale

2117 Improvement & Quality Improvement & Quality Key Performance Indicators % of KPI’s reported according to approved plan

2118 Improvement & Quality Improvement & Quality Key Performance Indicators Average KPI improvement

2119 Improvement & Quality Improvement & Quality Key Performance Indicators % of KPIs that are improved

2120 Improvement & Quality Improvement & Quality Key Performance Indicators % of KPIs within set objectives

2121 Improvement & Quality Improvement & Quality Key Performance Indicators % of KPIs that are worsened

2122 Improvement & Quality Improvement & Quality Key Performance Indicators % of KPIs that are automatically measured

2123 Improvement & Quality Improvement & Quality Key Performance Indicators % of measured KPIs

2124 Improvement & Quality Improvement & Quality Key Performance Indicators Cost of KPI measurement

2125 Improvement & Quality Improvement & Quality Key Performance Indicators % of KPIs outside set objectives

2126 Improvement & Quality Improvement & Quality Key Performance Indicators % of KPIs that do not reflect business goals

2127 Improvement & Quality Improvement & Quality Key Performance Indicators Average data collection costs per KPI

2128 Improvement & Quality Improvement & Quality Knowledge Ratio of paper to electronic documents

2129 Improvement & Quality Improvement & Quality Knowledge Average frequency of updates of documents

2130 Improvement & Quality Improvement & Quality Knowledge % of documents in non-enterprise repositories

2131 Improvement & Quality Improvement & Quality Knowledge % of enterprise documents accessible to search engine

2132 Improvement & Quality Improvement & Quality Knowledge Average age of knowledge assets

2133 Improvement & Quality Improvement & Quality Knowledge Frequency of use of knowledge assets

2134 Improvement & Quality Improvement & Quality Knowledge Document storage costs

2135 Improvement & Quality Quality Qaulity % searches resulting in a document being opened

2136 Improvement & Quality Quality Qaulity Number of customer complaint due to quality of services

2137 Improvement & Quality Quality Qaulity Number of Audit Finding closing more than two weeks

2138 Improvement & Quality Quality Qaulity Number of postponed ISO 9001 Internal Audit caused by Auditor

2139 Improvement & Quality Quality Qaulity Number of postponed ISO 9001 Internal Audit caused by Auditee

2140 Improvement & Quality Quality Qaulity Number of minor finding on ISO 9001 Internal Audit

2141 Improvement & Quality Improvement & Quality Six Sigma Defects per million opportunities (DPMO)

2142 Improvement & Quality Improvement & Quality Six Sigma Defects %

2143 Improvement & Quality Improvement & Quality Six Sigma Total number of defects

2144 Improvement & Quality Improvement & Quality Six Sigma Yield %

2145 Improvement & Quality Improvement & Quality Six Sigma Total number of opportunities for a defect

2146 Improvement & Quality Improvement & Quality Six Sigma Defects per unit (DPU)

2147 Improvement & Quality Improvement & Quality Six Sigma % of profit increases attributed to use of Six Sigma

2148 Improvement & Quality Improvement & Quality Six Sigma Average experience with Six Sigma

2149 Improvement & Quality Improvement & Quality Six Sigma % of cost savings attributed to use of Six Sigma

2150 Improvement & Quality Improvement & Quality Six Sigma % of internal Blackbelts

2151 Improvement & Quality Improvement & Quality Strategy % of internal Greenbelts

2152 Improvement & Quality Improvement & Quality Strategy % of goals accomplished from most recent strategic plan

2153 Improvement & Quality Improvement & Quality Strategy % of strategic budget cuts vs % budget cuts through across-the-board cuts

2154 Improvement & Quality Improvement & Quality Surveys % of responses to survey

2155 Improvement & Quality Improvement & Quality Surveys % of customers given satisfaction surveys

2156 Improvement & Quality Improvement & Quality Surveys % size of the sample group that is surveyed

2157 Project, Program & Portfolio Management Project Portfolio % of time sheets in need of correction/validation

2158 Project, Program & Portfolio Management Project Portfolio Average number of projects per project manager

2159 Project, Program & Portfolio Management Project Portfolio Average time to approve projects

2160 Project, Program & Portfolio Management Project Portfolio % of unapproved projects

2161 Project, Program & Portfolio Management Project Portfolio Average time between defining and starting projects

2162 Project, Program & Portfolio Management Project Portfolio % of initiated projects without business case

2163 Project, Program & Portfolio Management Project Portfolio % of early no's on project proposals

2164 Project, Program & Portfolio Management Project Portfolio % of "killed" projects

2165 Project, Program & Portfolio Management Project Portfolio Sum of costs of "killed" projects

2166 Project, Program & Portfolio Management Project Portfolio Earned Value Management Cost Schedule Index (CSI)

2167 Project, Program & Portfolio Management Project Portfolio Earned Value Management Cost Performance Index (CPI)

2168 Project, Program & Portfolio Management Project Portfolio Earned Value Management Schedule Performance Index (SPI)

2169 Project, Program & Portfolio Management Project Portfolio Earned Value Management Earned revenue to total expenses

2170 Project, Program & Portfolio Management Project Portfolio Earned Value Management Actual Cost of Work Performed (ACWP)

2171 Project, Program & Portfolio Management Project Portfolio Earned Value Management Budgeted Cost of Work Performed (BCWP)

2172 Project, Program & Portfolio Management Project Portfolio Earned Value Management Budgeted Cost of Work Scheduled (BCWS)

2173 Project, Program & Portfolio Management Project Portfolio Earned Value Management Schedule Variance (SV)

2174 Project, Program & Portfolio Management Project Portfolio Earned Value Management Cost Variance (CV)

2175 Project, Program & Portfolio Management Project Portfolio Earned Value Management Estimate at Completion (EAC)

2176 Project, Program & Portfolio Management Project Portfolio Earned Value Management Budget at Completion (BAC)

2177 Project, Program & Portfolio Management Program Portfolio Program Management % of overdue project tasks

2178 Project, Program & Portfolio Management Program Portfolio Program Management % of projects on time and on budget

2179 Project, Program & Portfolio Management Program Portfolio Program Management % of projects with missed milestones

2180 Project, Program & Portfolio Management Program Portfolio Program Management Average number of milestones per project plan

2181 Project, Program & Portfolio Management Program Portfolio Program Management % of projects with post-project review




2182 Project, Program & Portfolio Management Program Portfolio Program Management % of projects with pre-defined ROI

2183 Project, Program & Portfolio Management Program Portfolio Program Management Average number of people assigned per project/program

2184 Project, Program & Portfolio Management Program Portfolio Program Management % of projects with scope changes

2185 Project, Program & Portfolio Management Program Portfolio Program Management % of projects on budget

2186 Project, Program & Portfolio Management Program Portfolio Program Management % of projects following standards

2187 Project, Program & Portfolio Management Program Portfolio Program Management % of projects/programs with company sponsor

2188 Project, Program & Portfolio Management Program Portfolio Program Management Average number of interdependencies between projects

2189 Project, Program & Portfolio Management Program Portfolio Program Management % of under-staffed projects

2190 Project, Program & Portfolio Management Program Portfolio Program Management % of projects with non-ideal resource assignment

2191 Project, Program & Portfolio Management Program Portfolio Program Management % of overdue project status reports

2192 Project, Program & Portfolio Management Program Portfolio Program Management Project cost predictability

2193 Project, Program & Portfolio Management Program Portfolio Program Management Project time predictability

2194 Project, Program & Portfolio Management Program Portfolio Program Management % of projects or resources allocated through business unit approval

2195 Project, Program & Portfolio Management Program Portfolio Program Management % of projects that are prioritised according to business needs

2196 Project, Program & Portfolio Management Program Portfolio Program Management Resource utilization (%)

2197 Project, Program & Portfolio Management Program Portfolio Program Management % of projects meeting stakeholder expectations

2198 Project, Program & Portfolio Management Program Portfolio Program Management Number of unstaffed hours

2199 Project, Program & Portfolio Management Program Portfolio Program Management Total deviation of time in projects

2200 Project, Program & Portfolio Management Program Portfolio Program Management % of projects on time

2201 Project, Program & Portfolio Management Program Portfolio Program Management Average risk profile for projects/programs

2202 Project, Program & Portfolio Management Program Portfolio Program Management % of projects receiving Quaility Assurance review

2203 Project, Program & Portfolio Management Program Portfolio Program Management % of projects with a testing plan

2204 Project, Program & Portfolio Management Program Portfolio Program Management Total project/program delay

2205 Project, Program & Portfolio Management Program Portfolio Program Management % of projects with high risk profile

2206 Project, Program & Portfolio Management Program Portfolio Program Management Average stakeholder satisfaction with project management

2207 Project, Program & Portfolio Management Program Portfolio Program Management Average project duration

2208 Project, Program & Portfolio Management Program Portfolio Program Management Average amount of overspending on project budget

2209 Project, Program & Portfolio Management Program Portfolio Program Management Average amount of overspending on project time

2210 Project, Program & Portfolio Management Program Portfolio Program Management Average delay in production of progress reports

2211 Project, Program & Portfolio Management Program Portfolio Program Management Average number of alterations made to project definitions

2212 Project, Program & Portfolio Management Program Portfolio Program Management % of projects with non-positive ROI

2213 Project, Program & Portfolio Management Program Portfolio Program Management Average break-even time of projects

2214 Project, Program & Portfolio Management Program Portfolio Program Management Average net present value (NPV) of projects

2215 Project, Program & Portfolio Management Program Portfolio Program Management Average project/program ROI

2216 Project, Program & Portfolio Management Program Portfolio Program Management % of projects without deviation of planned ROI

2217 Project, Program & Portfolio Management Program Portfolio Program Management % of projects without deviation of planned hours of work

2218 Project, Program & Portfolio Management Program Portfolio Program Management Average deviation of planned ROI of projects

2219 Project, Program & Portfolio Management Program Portfolio Program Management Average deviation of planned net present value (NPV) of projects

2220 Project, Program & Portfolio Management Program Portfolio Program Management Average deviation of planned break-even time of projects

2221 Project, Program & Portfolio Management Program Portfolio Program Management Average deviation of planned budget of projects

2222 Project, Program & Portfolio Management Program Portfolio Program Management Average deviation of planned duration of projects

2223 Project, Program & Portfolio Management Program Portfolio Program Management % of delivered projects with incorrect feasibility assumptions

2224 Project, Program & Portfolio Management Program Portfolio Program Management % of projects "in control"

2225 Project, Program & Portfolio Management Program Portfolio Program Management Total deviation of planned budget of projects

2226 Project, Program & Portfolio Management Program Portfolio Program Management Average budget size of projects

2227 Project, Program & Portfolio Management Program Portfolio Program Management Average stakeholder satisfaction with outcome of projects

2228 Project, Program & Portfolio Management Program Portfolio Program Management Average overdue time of project status reports

2229 Project, Program & Portfolio Management Program Portfolio Program Management % of projects without deviation of planned time schedule

2230 Project, Program & Portfolio Management Program Portfolio Program Management % of projects without deviation of planned budget

2231 Project, Program & Portfolio Management Program Portfolio Program Management % of projects without deviation of planned break-even time

2232 Project, Program & Portfolio Management Program Portfolio Program Management % of projects without deviation of planned net present value (NPV)

2233 Project, Program & Portfolio Management Program Portfolio Program Management Average age of project status reports

2234 Project, Program & Portfolio Management Project Mangement Project Management % of assigned FTE actually working on project

2235 Project, Program & Portfolio Management Project Mangement Project Management Average number of interdependencies between project tasks

2236 Project, Program & Portfolio Management Project Mangement Project Management Engineering costs as % of Total Installed Costs (TIC)

2237 Project, Program & Portfolio Management Project Mangement Project Management PMBOK Cost of managing processes

2238 Project, Program & Portfolio Management Project Mangement Project Management PMBOK PMBOK Cost Cost Schedule Index (CSI)

2239 Project, Program & Portfolio Management Project Mangement Project Management PMBOK PMBOK Cost Cost Performance Index (CPI)

2240 Project, Program & Portfolio Management Project Mangement Project Management PMBOK PMBOK Cost Deviation of planned budget

2241 Project, Program & Portfolio Management Project Mangement Project Management PMBOK PMBOK Cost Schedule Variance (SV)

2242 Project, Program & Portfolio Management Project Mangement Project Management PMBOK PMBOK Cost Actual Cost of Work Performed (ACWP)

2243 Project, Program & Portfolio Management Project Mangement Project Management PMBOK PMBOK Cost Budgeted Cost of Work Performed (BCWP)

2244 Project, Program & Portfolio Management Project Mangement Project Management PMBOK PMBOK Cost Budgeted Cost of Work Scheduled (BCWS)

2245 Project, Program & Portfolio Management Project Mangement Project Management PMBOK PMBOK Cost Cost Variance (CV)

2246 Project, Program & Portfolio Management Project Mangement Project Management PMBOK PMBOK Cost Estimate at Completion (EAC)

2247 Project, Program & Portfolio Management Project Mangement Project Management PMBOK PMBOK Human Resources % of assigned FTE actually working on project

2248 Project, Program & Portfolio Management Project Mangement Project Management PMBOK PMBOK Integrations % of overdue project tasks

2249 Project, Program & Portfolio Management Project Mangement Project Management PMBOK PMBOK Integrations Project issue queue rate

2250 Project, Program & Portfolio Management Project Mangement Project Management PMBOK PMBOK Integrations % of time coordinating project

2251 Project, Program & Portfolio Management Project Mangement Project Management PMBOK PMBOK Integrations % of FTE actually working on project that were not initially assigned




2252 Project, Program & Portfolio Management Project Mangement Project Management PMBOK PMBOK Integrations % of milestones missed

2253 Project, Program & Portfolio Management Project Mangement Project Management PMBOK PMBOK Integrations Number of milestones missed

2254 Project, Program & Portfolio Management Project Mangement Project Management PMBOK PMBOK Integrations Number of new project/program issues

2255 Project, Program & Portfolio Management Project Mangement Project Management PMBOK PMBOK Procurment Number of non conformities during vendor inspection

2256 Project, Program & Portfolio Management Project Mangement Project Management PMBOK PMBOK Procurment Requisition to item issuance time

2257 Project, Program & Portfolio Management Project Mangement Project Management PMBOK PMBOK Qulity Schedule Performance Index (SPI)

2258 Project, Program & Portfolio Management Project Mangement Project Management PMBOK PMBOK Qulity Deviation of planned ROI

2259 Project, Program & Portfolio Management Project Mangement Project Management PMBOK PMBOK Qulity Deviation of net present value (NPV)

2260 Project, Program & Portfolio Management Project Mangement Project Management PMBOK PMBOK Qulity Deviation of planned break-even time

2261 Project, Program & Portfolio Management Project Mangement Project Management PMBOK PMBOK Scope Average number of milestones per project plan

2262 Project, Program & Portfolio Management Project Mangement Project Management PMBOK PMBOK Scope % of assigned FTE actually working on project

2263 Project, Program & Portfolio Management Project Mangement Project Management PMBOK PMBOK Scope Number of unstaffed hours

2264 Project, Program & Portfolio Management Project Mangement Project Management PMBOK PMBOK Scope # planned hours per task

2265 Project, Program & Portfolio Management Project Mangement Project Management PMBOK PMBOK Time Deviation of planned hours of work

2266 Project, Program & Portfolio Management Project Mangement Project Management PMBOK PMBOK Time Deviation of planned time schedule for project/program

2267 Project, Program & Portfolio Management Project Mangement Project Management PRINCE2 Cost of managing processes

2268 Project, Program & Portfolio Management Project Mangement Project Management PRINCE2 PRINCE2 Controling a Stage Deviation of planned hours of work

2269 Project, Program & Portfolio Management Project Mangement Project Management PRINCE2 PRINCE2 Directing a Project % of overdue project tasks

2270 Project, Program & Portfolio Management Project Mangement Project Management PRINCE2 PRINCE2 Directing a Project Project issue queue rate

2271 Project, Program & Portfolio Management Project Mangement Project Management PRINCE2 PRINCE2 Directing a Project % of time coordinating project

2272 Project, Program & Portfolio Management Project Mangement Project Management PRINCE2 PRINCE2 Directing a Project Cost Performance Index (CPI)

2273 Project, Program & Portfolio Management Project Mangement Project Management PRINCE2 PRINCE2 Directing a Project Deviation of planned hours of work

2274 Project, Program & Portfolio Management Project Mangement Project Management PRINCE2 PRINCE2 Directing a Project Number of milestones missed

2275 Project, Program & Portfolio Management Project Mangement Project Management PRINCE2 PRINCE2 Directing a Project Schedule Variance (SV)

2276 Project, Program & Portfolio Management Project Mangement Project Management PRINCE2 PRINCE2 Directing a Project Schedule Performance Index (SPI)

2277 Project, Program & Portfolio Management Project Mangement Project Management PRINCE2 PRINCE2 Directing a Project Deviation of planned time schedule for project/program

2278 Project, Program & Portfolio Management Project Mangement Project Management PRINCE2 PRINCE2 Directing a Project Deviation of planned budget

2279 Project, Program & Portfolio Management Project Mangement Project Management PRINCE2 PRINCE2 Directing a Project Deviation of planned ROI

2280 Project, Program & Portfolio Management Project Mangement Project Management PRINCE2 PRINCE2 Directing a Project Deviation of planned break-even time

2281 Project, Program & Portfolio Management Project Mangement Project Management PRINCE2 PRINCE2 Directing a Project Deviation of net present value (NPV)

2282 Project, Program & Portfolio Management Project Mangement Project Management PRINCE2 PRINCE2 Directing a Project Number of new project/program issues

2283 Project, Program & Portfolio Management Project Mangement Project Management PRINCE2 PRINCE2 Directing a Project Actual Cost of Work Performed (ACWP)

2284 Project, Program & Portfolio Management Project Mangement Project Management PRINCE2 PRINCE2 Directing a Project Budgeted Cost of Work Performed (BCWP)

2285 Project, Program & Portfolio Management Project Mangement Project Management PRINCE2 PRINCE2 Directing a Project Budgeted Cost of Work Scheduled (BCWS)

2286 Project, Program & Portfolio Management Project Mangement Project Management PRINCE2 PRINCE2 Directing a Project Cost Variance (CV)

2287 Project, Program & Portfolio Management Project Mangement Project Management PRINCE2 PRINCE2 Directing a Project Estimate at Completion (EAC)

2288 Project, Program & Portfolio Management Project Mangement Project Management PRINCE2 PRINCE2Planning Average number of milestones per project plan

2289 Project, Program & Portfolio Management Project Mangement Project Management PRINCE2 PRINCE2Planning % of assigned FTE actually working on project

2290 Project, Program & Portfolio Management Project Mangement Project Management PRINCE2 PRINCE2Planning % of FTE actually working on project that were not initially assigned

2291 Project, Program & Portfolio Management Project Mangement Project Management PRINCE2 PRINCE2Planning Cost Schedule Index (CSI)

2292 Project, Program & Portfolio Management Project Mangement Project Management PRINCE2 PRINCE2Planning Number of unstaffed hours

2293 Project, Program & Portfolio Management Project Mangement Project Management PRINCE2 PRINCE2Planning % of milestones missed

2294 Project, Program & Portfolio Management Project Mangement Project Management PRINCE2 PRINCE2Planning # planned hours per task

2295 Project, Program & Portfolio Management Project Mangement Project Management PRINCE2 PRINCE2Planning

2296 Project, Program & Portfolio Management Project Mangement Project Office Average number of years working as project managers

2297 Project, Program & Portfolio Management Project Mangement Project Office Ratio of project managers to total project staff

2298 Project, Program & Portfolio Management Project Mangement Project Office Average number of projects managed by project managers

2299 Project, Program & Portfolio Management Project Mangement Project Portfolio Ratios Ratio of fixed price projects cost versus T&M projects cost

2300 Project, Program & Portfolio Management Project Mangement Project Portfolio Ratios Cost-/Benefit estimation %

2301 Project, Program & Portfolio Management Project Mangement Project/Program Return on Investment (ROI)

2302 Project, Program & Portfolio Management Project Mangement Project/Program Budget at Completion (BAC)

2303 Project, Program & Portfolio Management Project Mangement Project/Program Net present value (NPV)

2304 Project, Program & Portfolio Management Project Mangement Project/Program Break-even time

2305 Project, Program & Portfolio Management Project Mangement Project/Program Internal Rate Of Return (IRR)

2306 Project, Program & Portfolio Management Project Mangement Project/Program Asset Yield

2307 Project, Program & Portfolio Management Project Mangement Project/Program Modified Internal Rate Of Return (MIRR)

2308 Project, Program & Portfolio Management Project Mangement Resource Planning Average number of people assigned per project/program

2309 Project, Program & Portfolio Management Project Mangement Resource Planning % of FTE actually working on project that were not initially assigned

2310 Project, Program & Portfolio Management Project Mangement Resource Planning Resource utilization (%)

2311 Project, Program & Portfolio Management Project Mangement Resource Planning Number of unstaffed hours

2312 Project, Program & Portfolio Management Project Mangement Resource Planning Effective Planning %

2313 Project, Program & Portfolio Management Project Portfolio ValIT Cost of managing processes

2314 Project, Program & Portfolio Management Project Portfolio ValIT ValIT Investment Management ValIT Assign Accountability % of projects/programs with company sponsor

2315 Project, Program & Portfolio Management Project Portfolio ValIT ValIT Portfolio Management Sum of costs of "killed" projects

2316 Project, Program & Portfolio Management Project Portfolio ValIT ValIT Portfolio Management % of early no's on project proposals

2317 Project, Program & Portfolio Management Project Portfolio ValIT ValIT Portfolio Management % of "killed" projects

2318 Project, Program & Portfolio Management Project Portfolio ValIT ValIT Portfolio Management ValIT Evaluate & Prioitise Investments % of projects that are prioritised according to business needs

2319 Project, Program & Portfolio Management Project Portfolio ValIT ValIT Portfolio Management ValIT Maintain Resource Profile Average number of people assigned per project/program

2320 Project, Program & Portfolio Management Project Portfolio ValIT ValIT Portfolio Management ValIT Maintain Resource Profile Resource utilization (%)

2321 Project, Program & Portfolio Management Project Portfolio ValIT ValIT Portfolio Management ValIT Maintain Resource Profile Number of unstaffed hours




2322 Project, Program & Portfolio Management Project Portfolio ValIT ValIT Portfolio Management ValIT Monitor & report on porfolio performance % of overdue project status reports

2323 Project, Program & Portfolio Management Project Portfolio ValIT ValIT Portfolio Management ValIT Monitor & report on porfolio performance Average overdue time of project status reports

2324 Project, Program & Portfolio Management Project Portfolio ValIT ValIT Portfolio Management ValIT Monitor & report on porfolio performance Average age of project status reports

2325 Project, Program & Portfolio Management Project Mangement Construction % of assigned FTE actually working on project

2326 Project, Program & Portfolio Management Project Management Construction Average number of interdependencies between project tasks

2327 Project, Program & Portfolio Management Project Management Construction Engineering costs as % of Total Installed Costs (TIC)

2328 Project, Program & Portfolio Management Project Management Construction Cost of managing processes

2329 Project, Program & Portfolio Management Project Management Construction Cost Schedule Index (CSI)

2330 Project, Program & Portfolio Management Project Management Construction Cost Performance Index (CPI)

2331 Project, Program & Portfolio Management Project Management Construction Deviation of planned budget

2332 Project, Program & Portfolio Management Project Management Construction Schedule Variance (SV)

2333 Project, Program & Portfolio Management Project Management Construction Actual Cost of Work Performed (ACWP)

2334 Project, Program & Portfolio Management Project Management Construction Budgeted Cost of Work Performed (BCWP)

2335 Project, Program & Portfolio Management Project Management Construction Budgeted Cost of Work Scheduled (BCWS)

2336 Project, Program & Portfolio Management Project Management Construction Cost Variance (CV)

2337 Project, Program & Portfolio Management Project Management Construction Estimate at Completion (EAC)

2338 Project, Program & Portfolio Management Project Management Construction % of assigned FTE actually working on project

2339 Project, Program & Portfolio Management Project Management Construction % of overdue project tasks

2340 Project, Program & Portfolio Management Project Management Construction Project issue queue rate

2341 Project, Program & Portfolio Management Project Management Construction % of time coordinating project

2342 Project, Program & Portfolio Management Project Management Construction % of FTE actually working on project that were not initially assigned

2343 Project, Program & Portfolio Management Project Management Construction % of milestones missed

2344 Project, Program & Portfolio Management Project Management Construction Number of milestones missed

2345 Project, Program & Portfolio Management Project Management Construction Number of new project/program issues

2346 Project, Program & Portfolio Management Project Management Construction Number of non conformities during vendor inspection

2347 Project, Program & Portfolio Management Project Management Construction Requisition to item issuance time

2348 Project, Program & Portfolio Management Project Management Construction Schedule Performance Index (SPI)

2349 Project, Program & Portfolio Management Project Management Construction Deviation of planned ROI

2350 Project, Program & Portfolio Management Project Management Construction Deviation of net present value (NPV)

2351 Project, Program & Portfolio Management Project Management Construction Deviation of planned break-even time

2352 Project, Program & Portfolio Management Project Management Construction Average number of milestones per project plan


2354 Project, Program & Portfolio Management Project Management Construction Number of unstaffed hours

2355 Project, Program & Portfolio Management Project Management Construction # planned hours per task

2356 Project, Program & Portfolio Management Project Management Construction Deviation of planned hours of work

2357 Project, Program & Portfolio Management Project Management Construction Deviation of planned time schedule for project/program

2358 Project, Program & Portfolio Management Project Management Construction Cost of managing processes


2360 Project, Program & Portfolio Management Project Management Construction % of overdue project tasks

2361 Project, Program & Portfolio Management Project Management Construction Project issue queue rate

2362 Project, Program & Portfolio Management Project Management Construction % of time coordinating project

2363 Project, Program & Portfolio Management Project Management Construction Cost Performance Index (CPI)


2365 Project, Program & Portfolio Management Project Management Construction Number of milestones missed

2366 Project, Program & Portfolio Management Project Management Construction Schedule Variance (SV)

2367 Project, Program & Portfolio Management Project Management Construction Schedule Performance Index (SPI)

2368 Project, Program & Portfolio Management Project Management Construction Deviation of planned time schedule for project/program

2369 Project, Program & Portfolio Management Project Management Construction Deviation of planned budget

2370 Project, Program & Portfolio Management Project Management Construction Deviation of planned ROI

2371 Project, Program & Portfolio Management Project Management Construction Deviation of planned break-even time

2372 Project, Program & Portfolio Management Project Management Construction Deviation of net present value (NPV)

2373 Project, Program & Portfolio Management Project Management Construction Number of new project/program issues

2374 Project, Program & Portfolio Management Project Management Construction Actual Cost of Work Performed (ACWP)

2375 Project, Program & Portfolio Management Project Management Construction Budgeted Cost of Work Performed (BCWP)

2376 Project, Program & Portfolio Management Project Management Construction Budgeted Cost of Work Scheduled (BCWS)

2377 Project, Program & Portfolio Management Project Management Construction Cost Variance (CV)

2378 Project, Program & Portfolio Management Project Management Construction Estimate at Completion (EAC)

2379 Project, Program & Portfolio Management Project Management Construction Average number of milestones per project plan


2381 Project, Program & Portfolio Management Project Management Construction % of FTE actually working on project that were not initially assigned

2382 Project, Program & Portfolio Management Project Management Construction Cost Schedule Index (CSI)

2383 Project, Program & Portfolio Management Project Management Construction Number of unstaffed hours

2384 Project, Program & Portfolio Management Project Management Construction % of milestones missed

2385 Project, Program & Portfolio Management Project Management Construction # planned hours per task

2386 Sales, Marketing & Customer service Customer service Customer satisfaction (index)

2387 Sales, Marketing & Customer service Customer service Conversion rate of marketing/sales campaigns

2388 Sales, Marketing & Customer service Customer service Attrition or churn

2389 Sales, Marketing & Customer service Customer service Average customer interaction costs

2390 Sales, Marketing & Customer service Customer service % of customers that would recommend product/service/company

2391 Sales, Marketing & Customer service Customer service Customer reference %




2392 Sales, Marketing & Customer service Customer service % of client facing employees

2393 Sales, Marketing & Customer service Customer service Business development % of new revenue

2394 Sales, Marketing & Customer service Customer service Call Center Staff turnover

2395 Sales, Marketing & Customer service Customer service Call Center First-call resolution rate

2396 Sales, Marketing & Customer service Customer service Call Center Average number of calls / service request per handler

2397 Sales, Marketing & Customer service Customer service Call Center Costs of operating call center / service desk

2398 Sales, Marketing & Customer service Customer service Call Center Average after call work time

2399 Sales, Marketing & Customer service Customer service Call Center Average queue time of incoming phone calls

2400 Sales, Marketing & Customer service Customer service Call Center Answered calls per hour

2401 Sales, Marketing & Customer service Customer service Call Center Average speed to answer phone call

2402 Sales, Marketing & Customer service Customer service Call Center % of calls answered within set timeframe

2403 Sales, Marketing & Customer service Customer service Call Center Average hold time of calls

2404 Sales, Marketing & Customer service Customer service Call Center Average abandonment time

2405 Sales, Marketing & Customer service Customer service Call Center % of blocked calls

2406 Sales, Marketing & Customer service Customer service Call Center Cost per minute of handle time

2407 Sales, Marketing & Customer service Customer service Call Center % of customers that are satisfied

2408 Sales, Marketing & Customer service Customer service Call Center Contacts per agent

2409 Sales, Marketing & Customer service Customer service Call Center % of lost calls

2410 Sales, Marketing & Customer service Customer service Call Center Zero-Out or Bail Rate

2411 Sales, Marketing & Customer service Customer service Call Center % of failure to pass caller data

2412 Sales, Marketing & Customer service Customer service Call Center Average number of times call agents are monitored

2413 Sales, Marketing & Customer service Customer service Call Center % of call agent's work time spent speaking to callers

2414 Sales, Marketing & Customer service Customer service Call Center % of email inquiries responded within 24 hours

2415 Sales, Marketing & Customer service Customer service Call Center Agent attendance %

2416 Sales, Marketing & Customer service Customer service Call Center Agent adherence to schedule %

2417 Sales, Marketing & Customer service Customer service Call Center Phone occupancy rate

2418 Sales, Marketing & Customer service Customer service Call Center Customer satisfaction (index)

2419 Sales, Marketing & Customer service Customer service Call Center Number of complaints

2420 Sales, Marketing & Customer service Customer service Call Center Average wrap-up time

2421 Sales, Marketing & Customer service Customer service Call Center % of calls transferred

2422 Sales, Marketing & Customer service Customer service Call Center Email Backlog

2423 Sales, Marketing & Customer service Customer service Call Center Average talk time of phone calls

2424 Sales, Marketing & Customer service Customer service Call Center % of phone calls adherence to script

2425 Sales, Marketing & Customer service Customer service Call Center Agent utilization

2426 Sales, Marketing & Customer service Customer service Call Center Agents FTEs as % of total call center FTEs

2427 Sales, Marketing & Customer service Customer service Call Center Call management operator activities

2428 Sales, Marketing & Customer service Customer service Call Center Order entry accuracy

2429 Sales, Marketing & Customer service Customer service Call Center Inbound call center Abandon rate of incoming phone calls

2430 Sales, Marketing & Customer service Customer service Call Center Inbound call center Average cost per incoming phone call

2431 Sales, Marketing & Customer service Customer service Call Center Inbound call center % of misrouted calls

2432 Sales, Marketing & Customer service Customer service Call Center Inbound call center Contact frequency

2433 Sales, Marketing & Customer service Customer service Call Center Inbound call center Average number of calls to resolve issue/problem

2434 Sales, Marketing & Customer service Customer service Call Center Inbound call center Average # of incidents handled by each first line operatives

2435 Sales, Marketing & Customer service Customer service Call Center Outbound call center Answering %

2436 Sales, Marketing & Customer service Customer service Call Center Outbound call center % of cross-sell/up-sell opportunities

2437 Sales, Marketing & Customer service Customer service Call Center Outbound call center Hitrate

2438 Sales, Marketing & Customer service Customer service Call Center Outbound call center Total Calling Time

2439 Sales, Marketing & Customer service Customer service Customer relationship Visits Made - % to Peers

2440 Sales, Marketing & Customer service Customer service Customer relationship Callbacks Made - % to Peers

2441 Sales, Marketing & Customer service Customer service Customer relationship % of market returns on total sales quantity

2442 Sales, Marketing & Customer service Customer service Customer service First-call resolution rate

2443 Sales, Marketing & Customer service Customer service Customer service % of email inquiries responded within 24 hours

2444 Sales, Marketing & Customer service Customer service Customer service % of customers that are satisfied

2445 Sales, Marketing & Customer service Customer service Customer service Number of complaints

2446 Sales, Marketing & Customer service Customer service Customer service % of customer service requests answered in given time frame

2447 Sales, Marketing & Customer service Customer service Customer service % of correspondence replied to on time

2448 Sales, Marketing & Customer service Customer service Field services Travel time as a % of total planned time

2449 Sales, Marketing & Customer service Customer service Product Service and Support First-call resolution rate

2450 Sales, Marketing & Customer service Customer service Product Service and Support % of email inquiries responded within 24 hours

2451 Sales, Marketing & Customer service Customer service Product Service and Support % of customers that are satisfied

2452 Sales, Marketing & Customer service Customer service Product Service and Support Number of complaints

2453 Sales, Marketing & Customer service Customer service Product Service and Support % of customer service requests answered in given time frame

2454 Sales, Marketing & Customer service Customer service Product Service and Support % of correspondence replied to on time

2455 Sales, Marketing & Customer service Marketing Field services Travel time as a % of total planned time

2456 Sales, Marketing & Customer service Marketing Marketing Marketing budget ratio (MBR)

2457 Sales, Marketing & Customer service Marketing Marketing Net Promoter Score (tm)

2458 Sales, Marketing & Customer service Marketing Marketing Return on Marketing Investment (ROMI)

2459 Sales, Marketing & Customer service Marketing Marketing Marketing expenses

2460 Sales, Marketing & Customer service Marketing Marketing Marketing budget awareness-demand ratio

2461 Sales, Marketing & Customer service Marketing Marketing Promotional spend as percentage of first year sales




2462 Sales, Marketing & Customer service Marketing Marketing Brand Brand strength

2463 Sales, Marketing & Customer service Marketing Marketing Brand Brand awareness %

2464 Sales, Marketing & Customer service Marketing Marketing Brand Consumer awareness

2465 Sales, Marketing & Customer service Marketing Marketing Brand Brand credibility

2466 Sales, Marketing & Customer service Marketing Marketing Brand Brand relevance

2467 Sales, Marketing & Customer service Marketing Marketing Brand Brand consideration

2468 Sales, Marketing & Customer service Marketing Marketing Brand Revenue generation capabilities of brand

2469 Sales, Marketing & Customer service Marketing Marketing Brand Return on investment (ROI) of brand

2470 Sales, Marketing & Customer service Marketing Marketing Brand Transaction value of brand

2471 Sales, Marketing & Customer service Marketing Marketing Brand Growth sustainability rate of brand

2472 Sales, Marketing & Customer service Marketing Marketing Brand Q Score

2473 Sales, Marketing & Customer service Marketing Marketing Brand Number of negative media coverages

2474 Sales, Marketing & Customer service Marketing Marketing Marketing campaign Response Rate

2475 Sales, Marketing & Customer service Marketing Marketing Marketing campaign Contact Rate

2476 Sales, Marketing & Customer service Marketing Marketing Marketing campaign Sales lead value ratio

2477 Sales, Marketing & Customer service Marketing Marketing Marketing campaign Inquiries growth % following campaign

2478 Sales, Marketing & Customer service Marketing Marketing Marketing campaign Average response rates of campaigns

2479 Sales, Marketing & Customer service Marketing Marketing Marketing campaign % of campaigns that fail to start in due time

2480 Sales, Marketing & Customer service Marketing Marketing Marketing campaign Awareness growth % following campaign

2481 Sales, Marketing & Customer service Marketing Marketing Marketing campaign % of people understanding message

2482 Sales, Marketing & Customer service Marketing Marketing Marketing communications % of people remembering message

2483 Sales, Marketing & Customer service Marketing Public relations Number of article placements in trade magazines

2484 Sales, Marketing & Customer service Marketing Public relations Number of negative media coverages

2485 Sales, Marketing & Customer service Marketing Public relations Number of customers who nominate recent media item as reason for their inquiry

2486 Sales, Marketing & Customer service Marketing Public relations Column-inches of articles appearing in publications

2487 Sales, Marketing & Customer service Marketing Public relations Minutes of airtime in TV/radio media

2488 Sales, Marketing & Customer service Marketing Public relations Ratio positive to negative editorial articles

2489 Sales, Marketing & Customer service Marketing Public relations % of press releases that are picked-up by media

2490 Sales, Marketing & Customer service Marketing Public relations Average number of media that pickup story per press release

2491 Sales, Marketing & Customer service Marketing Public relations Online public relations % of positive (good) online buzz

2492 Sales, Marketing & Customer service Marketing Public relations Online public relations % of negative (bad) online buzz

2493 Sales, Marketing & Customer service Marketing Public relations Online public relations Volume of online buzz

2494 Sales, Marketing & Customer service Marketing Advertising Gross rating point (GRP)

2495 Sales, Marketing & Customer service Marketing Advertising Effective reach

2496 Sales, Marketing & Customer service Marketing Advertising % of campaigns that fail to start in due time

2497 Sales, Marketing & Customer service Marketing Advertising Inquiries growth % following campaign

2498 Sales, Marketing & Customer service Marketing Advertising Target Rating Point

2499 Sales, Marketing & Customer service Marketing Advertising Cost per mille (CPM)

2500 Sales, Marketing & Customer service Marketing Advertising Effective cost per mille (eCPM)

2501 Sales, Marketing & Customer service Marketing Advertising Awareness growth % following campaign

2502 Sales, Marketing & Customer service Marketing Advertising % of advertising spend of total spend of main competitors

2503 Sales, Marketing & Customer service Marketing Business development % of new revenue

2504 Sales, Marketing & Customer service Marketing Prospect relationship Visits Made - % to Peers

2505 Sales, Marketing & Customer service Marketing Prospect relationship Callbacks Made - % to Peers

2506 Sales, Marketing & Customer service Marketing Prospect relationship % of market returns on total sales quantity

2507 Sales, Marketing & Customer service Marketing Prospect service First-call resolution rate

2508 Sales, Marketing & Customer service Marketing Prospect service % of email inquiries responded within 24 hours

2509 Sales, Marketing & Customer service Marketing Prospect service % of customers that are satisfied

2510 Sales, Marketing & Customer service Marketing Prospect service Number of complaints

2511 Sales, Marketing & Customer service Marketing Prospect service % of customer service requests answered in given time frame

2512 Sales, Marketing & Customer service Marketing Prospect service % of correspondence replied to on time

2513 Sales, Marketing & Customer service Marketing Advertising Gross rating point (GRP)

2514 Sales, Marketing & Customer service Marketing Advertising Effective reach

2515 Sales, Marketing & Customer service Marketing Advertising % of campaigns that fail to start in due time

2516 Sales, Marketing & Customer service Marketing Advertising Inquiries growth % following campaign

2517 Sales, Marketing & Customer service Marketing Advertising Target Rating Point

2518 Sales, Marketing & Customer service Marketing Advertising Cost per mille (CPM)

2519 Sales, Marketing & Customer service Marketing Advertising Effective cost per mille (eCPM)

2520 Sales, Marketing & Customer service Marketing Advertising Awareness growth % following campaign

2521 Sales, Marketing & Customer service Marketing Advertising % of advertising spend of total spend of main competitors

2522 Sales, Marketing & Customer service Sales Sales Answering %

2523 Sales, Marketing & Customer service Sales Sales % of sales lost

2524 Sales, Marketing & Customer service Sales Sales Average number of items per purchase

2525 Sales, Marketing & Customer service Sales Sales Bonus payout as a % of the total possible

2526 Sales, Marketing & Customer service Sales Sales % of sales reps at or above sales quota

2527 Sales, Marketing & Customer service Sales Sales Customer acquisitions costs as % of sales value

2528 Sales, Marketing & Customer service Sales Sales Age of sales forecast

2529 Sales, Marketing & Customer service Sales Sales % of sales revenue via partner channel

2530 Sales, Marketing & Customer service Sales Sales % of online sales revenue




2531 Sales, Marketing & Customer service Sales Sales % of delayed opportunities

2532 Sales, Marketing & Customer service Sales Sales Value to volume ratio

2533 Sales, Marketing & Customer service Sales Sales Sell Cycle

2534 Sales, Marketing & Customer service Sales Sales % of customers that are satisfied

2535 Sales, Marketing & Customer service Sales Sales % of new customers

2536 Sales, Marketing & Customer service Sales Sales Number of sales leads to be generated to achieve revenue goal

2537 Sales, Marketing & Customer service Sales Sales Sales to-date

2538 Sales, Marketing & Customer service Sales Sales Average sales revenue per sales person

2539 Sales, Marketing & Customer service Sales Sales Average new appointments generated per sales rep

2540 Sales, Marketing & Customer service Sales Sales Sales order by FTE

2541 Sales, Marketing & Customer service Sales Sales % of sales due to launched product/services

2542 Sales, Marketing & Customer service Sales Sales Frequency of sales transactions

2543 Sales, Marketing & Customer service Sales Sales Customer loyalty

2544 Sales, Marketing & Customer service Sales Sales Value of sales lost

2545 Sales, Marketing & Customer service Sales Sales Average order size

2546 Sales, Marketing & Customer service Sales Sales % of returning customers

2547 Sales, Marketing & Customer service Sales Sales Average lifetime value of customers

2548 Sales, Marketing & Customer service Sales Sales Market share gain comparison %

2549 Sales, Marketing & Customer service Sales Sales Market share %

2550 Sales, Marketing & Customer service Sales Sales Average customer recency

2551 Sales, Marketing & Customer service Sales Sales Hitrate

2552 Sales, Marketing & Customer service Sales Sales Total cost of customer acquisition

2553 Sales, Marketing & Customer service Sales Sales Sales productivity ratio

2554 Sales, Marketing & Customer service Sales Sales Sale increase % due to loyal customers

2555 Sales, Marketing & Customer service Sales Sales YOY sales growth %

2556 Sales, Marketing & Customer service Sales Sales Average customer acquisitions costs

2557 Sales, Marketing & Customer service Sales Sales Opportunity success rate

2558 Sales, Marketing & Customer service Sales Sales Weighted sum of deal size in sales pipeline

2559 Sales, Marketing & Customer service Sales Sales Number of deals in the sales pipeline

2560 Sales, Marketing & Customer service Sales Sales Average Product Price (APP)

2561 Sales, Marketing & Customer service Sales Sales Average discount margin monetary value of items sold

2562 Sales, Marketing & Customer service Sales Sales Average discount margin % of items sold

2563 Sales, Marketing & Customer service Sales Sales % of repeat business turnover

2564 Sales, Marketing & Customer service Sales Sales Number of telephone sales made

2565 Sales, Marketing & Customer service Sales Sales Voluntary customer churn

2566 Sales, Marketing & Customer service Sales Sales Involuntary customer churn

2567 Sales, Marketing & Customer service Sales Sales Conversation-to-appointment ratio

2568 Sales, Marketing & Customer service Sales Sales Average new-hire Ramp-to-Quota

2569 Sales, Marketing & Customer service Sales Sales New account cycle time

2570 Sales, Marketing & Customer service Sales Sales Actual -vs- Bid

2571 Sales, Marketing & Customer service Sales Sales Average deal size in sales pipeline

2572 Sales, Marketing & Customer service Sales Sales Unweighted sum of deal size in sales pipeline

2573 Sales, Marketing & Customer service Sales Sales Number of tenders invited

2574 Sales, Marketing & Customer service Sales Sales Number of government tenders invited

2575 Sales, Marketing & Customer service Sales Sales Revenue won/lost due to exchange rates as a % of total revenue

2576 Sales, Marketing & Customer service Sales Sales Product visibility on shelf

2577 Sales, Marketing & Customer service Sales Sales Product share on shelf

2578 Sales, Marketing & Customer service Sales Sales New product sales cannibalization ratio

2579 Sales, Marketing & Customer service Sales Sales Markdown goods %

2580 Sales, Marketing & Customer service Sales Sales Price premium

2581 Sales, Marketing & Customer service Sales Sales Numeric product distribution

2582 Sales, Marketing & Customer service Sales Sales Promotional sales premiums

2583 Sales, Marketing & Customer service Sales Sales % of winbacks

2584 Sales, Marketing & Customer service Sales Sales Notice to sales budget delivery period

2585 Sales, Marketing & Customer service Sales Sales Pipeline weight (using SCOTSMAN)

2586 Sales, Marketing & Customer service Sales Sales Sales per storefront

2587 Sales, Marketing & Customer service Sales Sales Sales of a product as as %age of Total Sales of the company

2588 Sales, Marketing & Customer service Sales Sales Value of sales lost by reason

2589 Sales, Marketing & Customer service Sales Customer satisfaction (index)

2590 Sales, Marketing & Customer service Sales Conversion rate of marketing/sales campaigns

2591 Sales, Marketing & Customer service Sales Attrition or churn

2592 Sales, Marketing & Customer service Sales Average customer interaction costs

2593 Sales, Marketing & Customer service Sales % of customers that would recommend product/service/company

2594 Sales, Marketing & Customer service Sales Customer reference %

2595 Sales, Marketing & Customer service Sales % of client facing employees

2596 Sales, Marketing & Customer service Sales Advertising Gross rating point (GRP)

2597 Sales, Marketing & Customer service Sales Advertising Effective reach

2598 Sales, Marketing & Customer service Sales Advertising % of campaigns that fail to start in due time

2599 Sales, Marketing & Customer service Sales Advertising Inquiries growth % following campaign

2600 Sales, Marketing & Customer service Sales Advertising Target Rating Point




2601 Sales, Marketing & Customer service Sales Advertising Cost per mille (CPM)

2602 Sales, Marketing & Customer service Sales Advertising Effective cost per mille (eCPM)

2603 Sales, Marketing & Customer service Sales Advertising Awareness growth % following campaign

2604 Sales, Marketing & Customer service Sales Advertising % of advertising spend of total spend of main competitors

2605 Sales, Marketing & Customer service Sales Business development % of new revenue

2606 Sales, Marketing & Customer service Sales Call Center Staff turnover

2607 Sales, Marketing & Customer service Sales Call Center First-call resolution rate

2608 Sales, Marketing & Customer service Sales Call Center Average number of calls / service request per handler

2609 Sales, Marketing & Customer service Sales Call Center Costs of operating call center / service desk

2610 Sales, Marketing & Customer service Sales Call Center Average after call work time

2611 Sales, Marketing & Customer service Sales Call Center Average queue time of incoming phone calls

2612 Sales, Marketing & Customer service Sales Call Center Answered calls per hour

2613 Sales, Marketing & Customer service Sales Call Center Average speed to answer phone call

2614 Sales, Marketing & Customer service Sales Call Center % of calls answered within set timeframe

2615 Sales, Marketing & Customer service Sales Call Center Average hold time of calls

2616 Sales, Marketing & Customer service Sales Call Center Average abandonment time

2617 Sales, Marketing & Customer service Sales Call Center % of blocked calls

2618 Sales, Marketing & Customer service Sales Call Center Cost per minute of handle time

2619 Sales, Marketing & Customer service Sales Call Center % of customers that are satisfied

2620 Sales, Marketing & Customer service Sales Call Center Contacts per agent

2621 Sales, Marketing & Customer service Sales Call Center % of lost calls

2622 Sales, Marketing & Customer service Sales Call Center Zero-Out or Bail Rate

2623 Sales, Marketing & Customer service Sales Call Center % of failure to pass caller data

2624 Sales, Marketing & Customer service Sales Call Center Average number of times call agents are monitored

2625 Sales, Marketing & Customer service Sales Call Center % of call agent's work time spent speaking to callers

2626 Sales, Marketing & Customer service Sales Call Center % of email inquiries responded within 24 hours

2627 Sales, Marketing & Customer service Sales Call Center Agent attendance %

2628 Sales, Marketing & Customer service Sales Call Center Agent adherence to schedule %

2629 Sales, Marketing & Customer service Sales Call Center Phone occupancy rate

2630 Sales, Marketing & Customer service Sales Call Center Customer satisfaction (index)

2631 Sales, Marketing & Customer service Sales Call Center Number of complaints

2632 Sales, Marketing & Customer service Sales Call Center Average wrap-up time

2633 Sales, Marketing & Customer service Sales Call Center % of calls transferred

2634 Sales, Marketing & Customer service Sales Call Center Email Backlog

2635 Sales, Marketing & Customer service Sales Call Center Average talk time of phone calls

2636 Sales, Marketing & Customer service Sales Call Center % of phone calls adherence to script

2637 Sales, Marketing & Customer service Sales Call Center Agent utilization

2638 Sales, Marketing & Customer service Sales Call Center Agents FTEs as % of total call center FTEs

2639 Sales, Marketing & Customer service Sales Call Center Call management operator activities

2640 Sales, Marketing & Customer service Sales Call Center Order entry accuracy

2641 Sales, Marketing & Customer service Sales Call Center Inbound call center Abandon rate of incoming phone calls

2642 Sales, Marketing & Customer service Sales Call Center Inbound call center Average cost per incoming phone call

2643 Sales, Marketing & Customer service Sales Call Center Inbound call center % of misrouted calls

2644 Sales, Marketing & Customer service Sales Call Center Inbound call center Contact frequency

2645 Sales, Marketing & Customer service Sales Call Center Inbound call center Average number of calls to resolve issue/problem

2646 Sales, Marketing & Customer service Sales Call Center Inbound call center Average # of incidents handled by each first line operatives

2647 Sales, Marketing & Customer service Sales Call Center Outbound call center Answering %

2648 Sales, Marketing & Customer service Sales Call Center Outbound call center % of cross-sell/up-sell opportunities

2649 Sales, Marketing & Customer service Sales Call Center Outbound call center Hitrate

2650 Sales, Marketing & Customer service Sales Call Center Outbound call center Total Calling Time

2651 Sales, Marketing & Customer service Sales Customer relationship Visits Made - % to Peers

2652 Sales, Marketing & Customer service Sales Customer relationship Callbacks Made - % to Peers

2653 Sales, Marketing & Customer service Sales Customer relationship % of market returns on total sales quantity

2654 Sales, Marketing & Customer service Sales Customer service First-call resolution rate

2655 Sales, Marketing & Customer service Sales Customer service % of email inquiries responded within 24 hours

2656 Sales, Marketing & Customer service Sales Customer service % of customers that are satisfied

2657 Sales, Marketing & Customer service Sales Customer service Number of complaints

2658 Sales, Marketing & Customer service Sales Customer service % of customer service requests answered in given time frame

2659 Sales, Marketing & Customer service Sales Customer service % of correspondence replied to on time

2660 Sales, Marketing & Customer service Sales Field services Travel time as a % of total planned time

2661 Sales Support & Operations Sales Support % of quotes done daily

2662 Sales Support & Operations Sales Support % of quotes done weekly

2663 Sales Support & Operations Sales Support % of quotes done monthly

2664 Sales Support & Operations Sales Support % of special bids submitted requesting discounting

2665 Sales Support & Operations Sales Support special bid's(pricing) approved

2666 Sales Support & Operations Sales Support special bid's(pricing) rejected

2667 Sales Support & Operations Sales Support quote turnaround time

2668 Sales Support & Operations Sales Support Orders put up on build and hold

2669 Sales Support & Operations Sales Support Hardware quotes

2670 Sales Support & Operations Sales Support Software quotes




2671 Sales Support & Operations Sales Support combination quotes(hardware and software)

2672 Sales Support & Operations Sales Support Services contracts

2673 Sales Support & Operations Sales Support number of 12 month deals



2676 Sales Support & Operations Sales Support quotes that are on build and hold high

2677 Sales Support & Operations Sales Support quotes that are on build and hold low

2678 Sales Support & Operations Sales Support quotes that become firm orders

2679 Sales Support & Operations Sales Support Gross Profit margin on orders

2680 Sales Support & Operations Sales Support orders placed daliy

2681 Sales Support & Operations Sales Support orders place weekly

2682 Sales Support & Operations Sales Support orders placed monthly

2683 Sales Support & Operations Sales Support Business Partner attainment

2684 Sales Support & Operations Sales Support revenue by platform

2685 Sales Support & Operations Sales Support flawless order execution

2686 Sales Support & Operations Sales Support order exceptions

2687 Sales Support & Operations Sales Support SLA(Service Level Agreement) accuracy

2688 Sales Support & Operations Sales Support Disputes

2689 Sales Support & Operations Sales Support % of rebates processed corretly

2690 Sales Support & Operations Sales Support quotes to orders

2691 Sales Support & Operations Sales Support complaints

2692 Sales Support & Operations Sales Operations % of quotes done daily

2693 Sales Support & Operations Sales Operations % of quotes done weekly

2694 Sales Support & Operations Sales Operations % of quotes done monthly

2695 Sales Support & Operations Sales Operations % of special bids submitted requesting discounting

2696 Sales Support & Operations Sales Operations special bid's(pricing) approved

2697 Sales Support & Operations Sales Operations special bid's(pricing) rejected

2698 Sales Support & Operations Sales Operations quote turnaround time

2699 Sales Support & Operations Sales Operations Orders put up on build and hold

2700 Sales Support & Operations Sales Operations Hardware quotes

2701 Sales Support & Operations Sales Operations Software quotes

2702 Sales Support & Operations Sales Operations combination quotes(hardware and software)

2703 Sales Support & Operations Sales Operations Services contracts

2704 Sales Support & Operations Sales Operations number of 12 month deals



2707 Sales Support & Operations Sales Operations quotes that are on build and hold high

2708 Sales Support & Operations Sales Operations quotes that are on build and hold low

2709 Sales Support & Operations Sales Operations quotes that become firm orders

2710 Sales Support & Operations Sales Operations Gross Profit margin on orders

2711 Sales Support & Operations Sales Operations orders placed daliy

2712 Sales Support & Operations Sales Operations orders place weekly

2713 Sales Support & Operations Sales Operations orders placed monthly

2714 Sales Support & Operations Sales Operations Business Partner attainment

2715 Sales Support & Operations Sales Operations revenue by platform

2716 Sales Support & Operations Sales Operations flawless order execution

2717 Sales Support & Operations Sales Operations order exceptions

2718 Sales Support & Operations Sales Operations SLA(Service Level Agreement) accuracy

2719 Sales Support & Operations Sales Operations Disputes

2720 Sales Support & Operations Sales Operations % of rebates processed corretly

2721 Sales Support & Operations Sales Operations quotes to orders

2722 Sales Support & Operations Sales Operations complaints

2723 Supply Chain, Procurement & Logistics Logistics Average Unit Cost

2724 Supply Chain, Procurement & Logistics Logistics DCOR™ Cost of managing processes

2725 Supply Chain, Procurement & Logistics Logistics Inventory Sell through %

2726 Supply Chain, Procurement & Logistics Logistics Inventory % of total stock that is not displayed to customers

2727 Supply Chain, Procurement & Logistics Logistics Inventory Percentage of stock controlled SKUs

2728 Supply Chain, Procurement & Logistics Logistics Inventory Percentage of duplicate stock numbers

2729 Supply Chain, Procurement & Logistics Logistics Inventory % of safety stock used

2730 Supply Chain, Procurement & Logistics Logistics Inventory % of stock available at customers first request

2731 Supply Chain, Procurement & Logistics Logistics Inventory % of goods received from 1 batch

2732 Supply Chain, Procurement & Logistics Logistics Inventory Inventory turnover

2733 Supply Chain, Procurement & Logistics Logistics Inventory Stockouts in period

2734 Supply Chain, Procurement & Logistics Logistics Inventory Stock cover

2735 Supply Chain, Procurement & Logistics Logistics Inventory Inventory Accuracy

2736 Supply Chain, Procurement & Logistics Logistics Inventory Inventory months of supply

2737 Supply Chain, Procurement & Logistics Logistics Inventory Inventory lead time

2738 Supply Chain, Procurement & Logistics Logistics Inventory Inventory Value

2739 Supply Chain, Procurement & Logistics Logistics Inventory Average age of inventory

2740 Supply Chain, Procurement & Logistics Logistics Inventory Inactive Stock




2741 Supply Chain, Procurement & Logistics Logistics Inventory Inventory service level

2742 Supply Chain, Procurement & Logistics Logistics Inventory Unit Cost per batch

2743 Supply Chain, Procurement & Logistics Logistics Inventory Early PO Receipts to PO due date

2744 Supply Chain, Procurement & Logistics Logistics Inventory Early receipts to MRP date (required date)

2745 Supply Chain, Procurement & Logistics Logistics Inventory Independent demand ratio

2746 Supply Chain, Procurement & Logistics Logistics Inventory Size of safety stock

2747 Supply Chain, Procurement & Logistics Logistics Inventory Value of obsolete stock

2748 Supply Chain, Procurement & Logistics Logistics Inventory Gross Margin Return on Inventory Investment

2749 Supply Chain, Procurement & Logistics Logistics Inventory Inventory Turns

2750 Supply Chain, Procurement & Logistics Logistics Inventory Inventory management cost as % of gross sales

2751 Supply Chain, Procurement & Logistics Logistics Inventory Inventory holding costs (IHC) as % of gross sales

2752 Supply Chain, Procurement & Logistics Logistics Inventory Inventory holding costs (IHC) as % of inventory value

2753 Supply Chain, Procurement & Logistics Logistics Logistics % of orders delivered with damaged products/items

2754 Supply Chain, Procurement & Logistics Logistics Damages as % of throughput

2755 Supply Chain, Procurement & Logistics Logistics Optimize Load Fulfilment (OLF) %

2756 Supply Chain, Procurement & Logistics Logistics Average time difference between LOGR and LOGC

2757 Supply Chain, Procurement & Logistics Logistics Manufacturing Manufacturing Schedule Adherence

2758 Supply Chain, Procurement & Logistics Logistics Manufacturing Overall Equipment Effectiveness (OEE)

2759 Supply Chain, Procurement & Logistics Logistics Manufacturing Ratio of actual capacity to rated capacity

2760 Supply Chain, Procurement & Logistics Logistics Manufacturing Ratio of actual to projected unit production costs

2761 Supply Chain, Procurement & Logistics Logistics Manufacturing Ratio of actual to design input required to produce one unit of output

2762 Supply Chain, Procurement & Logistics Logistics Manufacturing Rate of rejects

2763 Supply Chain, Procurement & Logistics Logistics Manufacturing % of hazardous operational waste

2764 Supply Chain, Procurement & Logistics Logistics Manufacturing Water used per amount of product manufactured

2765 Supply Chain, Procurement & Logistics Logistics Manufacturing % lost manufacturing capacity

2766 Supply Chain, Procurement & Logistics Logistics Manufacturing Equipment availability

2767 Supply Chain, Procurement & Logistics Logistics Manufacturing Equipment performance

2768 Supply Chain, Procurement & Logistics Logistics Manufacturing Equipment quality

2769 Supply Chain, Procurement & Logistics Logistics Manufacturing WIP

2770 Supply Chain, Procurement & Logistics Logistics Manufacturing Number of manufacturing steps

2771 Supply Chain, Procurement & Logistics Logistics Manufacturing Open change orders

2772 Supply Chain, Procurement & Logistics Logistics Manufacturing New change orders

2773 Supply Chain, Procurement & Logistics Logistics Manufacturing Maintenance Mean Time to Repair (MTTR)

2774 Supply Chain, Procurement & Logistics Logistics Manufacturing Maintenance Total maintenance cost

2775 Supply Chain, Procurement & Logistics Logistics Manufacturing Maintenance Schedule Completion Effectiveness (%)

2776 Supply Chain, Procurement & Logistics Logistics Manufacturing Maintenance % of maintenance hours of operating time (maintenance efficiency)

2777 Supply Chain, Procurement & Logistics Logistics Manufacturing Maintenance Maintenance cost per unit

2778 Supply Chain, Procurement & Logistics Logistics Manufacturing Maintenance % of maintenance rework

2779 Supply Chain, Procurement & Logistics Logistics Manufacturing Maintenance % of preventive maintenance cost

2780 Supply Chain, Procurement & Logistics Logistics Manufacturing Maintenance % of corrective maintenance cost

2781 Supply Chain, Procurement & Logistics Logistics Manufacturing Maintenance Preventive inspection effectiveness

2782 Supply Chain, Procurement & Logistics Logistics Manufacturing Maintenance Backlog of maintenance work

2783 Supply Chain, Procurement & Logistics Logistics Manufacturing Maintenance % of scheduled maintenance man hours planned

2784 Supply Chain, Procurement & Logistics Logistics Manufacturing Maintenance Ratio of downtime to projected operating time

2785 Supply Chain, Procurement & Logistics Logistics Manufacturing Maintenance Number of PM/CM Backlog items

2786 Supply Chain, Procurement & Logistics Logistics Manufacturing Production Rate of damaged material by error of workers

2787 Supply Chain, Procurement & Logistics Logistics Manufacturing Production Mean-time between failure (MTBF)

2788 Supply Chain, Procurement & Logistics Logistics Manufacturing Production Manufacturing cycle time

2789 Supply Chain, Procurement & Logistics Logistics Manufacturing Production Defects per million opportunities (DPMO)

2790 Supply Chain, Procurement & Logistics Logistics Manufacturing Production Scrap value %

2791 Supply Chain, Procurement & Logistics Logistics Manufacturing Production Average production costs of items

2792 Supply Chain, Procurement & Logistics Logistics Manufacturing Production Loss ratio of material per order

2793 Supply Chain, Procurement & Logistics Logistics Manufacturing Production Rate of material defect by causes of material itself

2794 Supply Chain, Procurement & Logistics Logistics Manufacturing Quality assurance Average number of quality checks vs. targeted Number

2795 Supply Chain, Procurement & Logistics Logistics Outsourcing % of invoices disputed

2796 Supply Chain, Procurement & Logistics Logistics Outsourcing % of time sheets in need of correction/validation

2797 Supply Chain, Procurement & Logistics Logistics Outsourcing % of vendor services delivered without agreed service targets

2798 Supply Chain, Procurement & Logistics Logistics Outsourcing Number of formal disputes with suppliers

2799 Supply Chain, Procurement & Logistics Logistics Outsourcing % of user complaints due to contracted services

2800 Supply Chain, Procurement & Logistics Logistics Outsourcing % of key stakeholders satisfied with suppliers

2801 Supply Chain, Procurement & Logistics Logistics Outsourcing % of (major) suppliers subject to monitoring

2802 Supply Chain, Procurement & Logistics Logistics Outsourcing Vendor/client quality calibration variance

2803 Supply Chain, Procurement & Logistics Logistics Outsourcing % of suppliers screened on human rights

2804 Supply Chain, Procurement & Logistics Logistics Outsourcing % Actual vs. Estimated Savings

2805 Supply Chain, Procurement & Logistics Logistics R&D R&D costs as percentage of total costs

2806 Supply Chain, Procurement & Logistics Logistics R&D Average development costs per new service

2807 Supply Chain, Procurement & Logistics Logistics R&D % of R&D cost related to new service development

2808 Supply Chain, Procurement & Logistics Logistics R&D % of R&D cost related to product improvements and extensions

2809 Supply Chain, Procurement & Logistics Logistics R&D % of R&D resources by total resources

2810 Supply Chain, Procurement & Logistics Logistics R&D New product turn around time




2811 Supply Chain, Procurement & Logistics Logistics R&D Design to Cost accuracy

2812 Supply Chain, Procurement & Logistics Logistics R&D Average number of prototypes per new service

2813 Supply Chain, Procurement & Logistics Logistics R&D % of researchers moving from R&D to to start up own business

2814 Supply Chain, Procurement & Logistics Logistics R&D % of R&D financing by third party

2815 Supply Chain, Procurement & Logistics Logistics R&D % of license income to total R&D cost

2816 Supply Chain, Procurement & Logistics Logistics R&D % of license costs of total R&D cost

2817 Supply Chain, Procurement & Logistics Logistics Manufacturing Manufacturing Schedule Adherence

2818 Supply Chain, Procurement & Logistics Logistics Manufacturing Overall Equipment Effectiveness (OEE)

2819 Supply Chain, Procurement & Logistics Logistics Manufacturing Ratio of actual capacity to rated capacity

2820 Supply Chain, Procurement & Logistics Logistics Manufacturing Ratio of actual to projected unit production costs

2821 Supply Chain, Procurement & Logistics Logistics Manufacturing Ratio of actual to design input required to produce one unit of output

2822 Supply Chain, Procurement & Logistics Logistics Manufacturing Rate of rejects

2823 Supply Chain, Procurement & Logistics Logistics Manufacturing % of hazardous operational waste

2824 Supply Chain, Procurement & Logistics Logistics Manufacturing Water used per amount of product manufactured

2825 Supply Chain, Procurement & Logistics Logistics Manufacturing % lost manufacturing capacity

2826 Supply Chain, Procurement & Logistics Logistics Manufacturing Equipment availability

2827 Supply Chain, Procurement & Logistics Logistics Manufacturing Equipment performance

2828 Supply Chain, Procurement & Logistics Logistics Manufacturing Equipment quality

2829 Supply Chain, Procurement & Logistics Logistics Manufacturing WIP

2830 Supply Chain, Procurement & Logistics Logistics Manufacturing Number of manufacturing steps

2831 Supply Chain, Procurement & Logistics Logistics Manufacturing Open change orders

2832 Supply Chain, Procurement & Logistics Logistics Manufacturing New change orders

2833 Supply Chain, Procurement & Logistics Logistics Manufacturing Maintenance Mean Time to Repair (MTTR)

2834 Supply Chain, Procurement & Logistics Logistics Manufacturing Maintenance Total maintenance cost

2835 Supply Chain, Procurement & Logistics Logistics Manufacturing Maintenance Schedule Completion Effectiveness (%)

2836 Supply Chain, Procurement & Logistics Logistics Manufacturing Maintenance % of maintenance hours of operating time (maintenance efficiency)

2837 Supply Chain, Procurement & Logistics Logistics Manufacturing Maintenance Maintenance cost per unit

2838 Supply Chain, Procurement & Logistics Logistics Manufacturing Maintenance % of maintenance rework

2839 Supply Chain, Procurement & Logistics Logistics Manufacturing Maintenance % of preventive maintenance cost

2840 Supply Chain, Procurement & Logistics Logistics Manufacturing Maintenance % of corrective maintenance cost

2841 Supply Chain, Procurement & Logistics Logistics Manufacturing Maintenance Preventive inspection effectiveness

2842 Supply Chain, Procurement & Logistics Logistics Manufacturing Maintenance Backlog of maintenance work

2843 Supply Chain, Procurement & Logistics Logistics Manufacturing Maintenance % of scheduled maintenance man hours planned

2844 Supply Chain, Procurement & Logistics Logistics Manufacturing Maintenance Ratio of downtime to projected operating time

2845 Supply Chain, Procurement & Logistics Logistics Manufacturing Maintenance Number of PM/CM Backlog items

2846 Supply Chain, Procurement & Logistics Logistics Manufacturing Production Rate of damaged material by error of workers

2847 Supply Chain, Procurement & Logistics Logistics Manufacturing Production Mean-time between failure (MTBF)

2848 Supply Chain, Procurement & Logistics Logistics Manufacturing Production Manufacturing cycle time

2849 Supply Chain, Procurement & Logistics Logistics Manufacturing Production Defects per million opportunities (DPMO)

2850 Supply Chain, Procurement & Logistics Logistics Manufacturing Production Scrap value %

2851 Supply Chain, Procurement & Logistics Logistics Manufacturing Production Average production costs of items

2852 Supply Chain, Procurement & Logistics Logistics Manufacturing Production Loss ratio of material per order

2853 Supply Chain, Procurement & Logistics Logistics Manufacturing Production Rate of material defect by causes of material itself

2854 Supply Chain, Procurement & Logistics Logistics Manufacturing Quality assurance Average number of quality checks vs. targeted Number

2855 Supply Chain, Procurement & Logistics Procurement Operation Procurement Managed procurement spend outsourced as a % of total spend

2856 Supply Chain, Procurement & Logistics Procurement Operation Procurement % of total spend managed/controlled by procurement

2857 Supply Chain, Procurement & Logistics Procurement Operation Procurement Procurement employees as % of total employees

2858 Supply Chain, Procurement & Logistics Procurement Operation Procurement Procurement operating expense per procurement employee

2859 Supply Chain, Procurement & Logistics Procurement Operation Procurement Procurement operating expense as % of total spend

2860 Supply Chain, Procurement & Logistics Procurement Operation Procurement Procurement operating expense as % of sales

2861 Supply Chain, Procurement & Logistics Procurement Operation Procurement Total procurement spend as % of sales

2862 Supply Chain, Procurement & Logistics Procurement Operation Procurement % of suppliers that affirmed business code of conduct

2863 Supply Chain, Procurement & Logistics Procurement Operation Procurement Cycle Time of Purchase Order

2864 Supply Chain, Procurement & Logistics Procurement Operation Procurement Number of formal disputes with suppliers

2865 Supply Chain, Procurement & Logistics Procurement Operation Procurement Requisition to item issuance time

2866 Supply Chain, Procurement & Logistics Procurement Operation Procurement Number of non conformities during vendor inspection

2867 Supply Chain, Procurement & Logistics Procurement Operation Procurement Average time to procure

2868 Supply Chain, Procurement & Logistics Procurement Operation Procurement% of procurements in compliance with standing procurement policies and

procedures

2869 Supply Chain, Procurement & Logistics Procurement Operation Procurement % of key stakeholders satisfied with suppliers

2870 Supply Chain, Procurement & Logistics Procurement Operation Procurement Total negotiated cost reduction savings

2871 Supply Chain, Procurement & Logistics Procurement Operation Procurement % Actual vs. Estimated Savings

2872 Supply Chain, Procurement & Logistics Procurement Operation Procurement Average size of discounts of items

2873 Supply Chain, Procurement & Logistics Procurement Operation Procurement % of orders based on framework/standard contract

2874 Supply Chain, Procurement & Logistics Procurement Operation Procurement Average value of orders

2875 Supply Chain, Procurement & Logistics Procurement Operation Procurement Total value of orders

2876 Supply Chain, Procurement & Logistics Procurement Operation Procurement % of value of orders based on standard/framework contract

2877 Supply Chain, Procurement & Logistics Procurement Operation Procurement Average number of modifications to orders

2878 Supply Chain, Procurement & Logistics Procurement Operation Procurement Average number of requests for information to suppliers for orders

2879 Supply Chain, Procurement & Logistics Procurement Operation Procurement % of RFPs that needed to be improved based on supplier responses




2880 Supply Chain, Procurement & Logistics Procurement Operation Procurement Average number of responses received to RFPs

2881 Supply Chain, Procurement & Logistics Procurement Operation Procurement Proportion of purchases made from contracts/frameworks

2882 Supply Chain, Procurement & Logistics Procurement Operation Procurement MRP exemptions cycle time

2883 Supply Chain, Procurement & Logistics Procurement Operation Procurement Write-off %

2884 Supply Chain, Procurement & Logistics Procurement Operation Procurement % of receipts of formal bids & proposals via the Internet

2885 Supply Chain, Procurement & Logistics Procurement Operation Procurement % of total spend via e-auctions

2886 Supply Chain, Procurement & Logistics Procurement Operation Procurement % of total spend via e-procurement

2887 Supply Chain, Procurement & Logistics Procurement Operation Procurement % of total spend with diversity suppliers

2888 Supply Chain, Procurement & Logistics Procurement Operation Procurement Purchase price variance

2889 Supply Chain, Procurement & Logistics Procurement Operation Procurement Business travel Travel & entertainment costs as % of gross margin

2890 Supply Chain, Procurement & Logistics Procurement Operation Procurement Business travel Travel & entertainment costs as % of increased revenue

2891 Supply Chain, Procurement & Logistics Procurement Operation Procurement Business travel Maverick air spend expenses

2892 Supply Chain, Procurement & Logistics Procurement Operation Procurement Business travel % of low(est) air fare acceptance

2893 Supply Chain, Procurement & Logistics Procurement Operation Procurement Business travel % of in advance procured travel booking expenses

2894 Supply Chain, Procurement & Logistics Procurement Operation Procurement Business travel % of preferred hotel usage

2895 Supply Chain, Procurement & Logistics Procurement Operation Procurement Tendering % of standard tender/bid procedures

2896 Supply Chain, Procurement & Logistics Procurement Operation Procurement Tendering Average time to complete tendering/bidding

2897 Supply Chain, Procurement & Logistics Procurement Operation Procurement Tendering Average cost of a tender/bid procedure

2898 Supply Chain, Procurement & Logistics Supply-Chain Operations Cost of goods sold (COGS)

2899 Supply Chain, Procurement & Logistics Supply-Chain Operations Perfect Order Measure / Fulfillment

2900 Supply Chain, Procurement & Logistics Supply-Chain Operations Cost of managing processes

2901 Supply Chain, Procurement & Logistics Supply-Chain Operations Cash to cash cycle time

2902 Supply Chain, Procurement & Logistics Supply-Chain Operations Order fulfillment cycle time

2903 Supply Chain, Procurement & Logistics Supply-Chain Operations Upside supply chain flexibility

2904 Supply Chain, Procurement & Logistics Supply-Chain Operations Total supply chain management cost

2905 Supply Chain, Procurement & Logistics Supply-Chain Operations % of orders delivered to customer in the committed date

2906 Supply Chain, Procurement & Logistics Supply-Chain Operations % of orders delivered in full

2907 Supply Chain, Procurement & Logistics Supply-Chain Operations Production cycle time

2908 Supply Chain, Procurement & Logistics Supply-Chain Operations Finished product cycle time

2909 Supply Chain, Procurement & Logistics Supply-Chain Operations Time needed to recruit/hire/train additional labor

2910 Supply Chain, Procurement & Logistics Supply-Chain Operations Direct Product Cost

2911 Supply Chain, Procurement & Logistics Supply-Chain Operations Schedule production activities cycle time

2912 Supply Chain, Procurement & Logistics Supply-Chain Operations Test cycle time

2913 Supply Chain, Procurement & Logistics Supply-Chain Operations Time needed to obtain additional equipment

2914 Supply Chain, Procurement & Logistics Supply-Chain Operations Time needed to obtain additional capital

2915 Supply Chain, Procurement & Logistics Supply-Chain Operations Direct Material Cost

2916 Supply Chain, Procurement & Logistics Supply-Chain Operations Direct Labor Cost

2917 Supply Chain, Procurement & Logistics Procurement Operation % of awarded tenders

2918 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Cost of goods sold (COGS)

2919 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Perfect Order Measure / Fulfillment

2920 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Cost of managing processes

2921 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Cash to cash cycle time

2922 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Order fulfillment cycle time

2923 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Upside supply chain flexibility

2924 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Total supply chain management cost

2925 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® SCOR Deliver % of orders delivered to customer in the committed date

2926 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® SCOR Deliver % of orders delivered in full

2927 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® SCOR Make Production cycle time

2928 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® SCOR Make Finished product cycle time

2929 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® SCOR Make Time needed to recruit/hire/train additional labor

2930 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® SCOR Make Direct Product Cost

2931 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® SCOR Make Schedule production activities cycle time

2932 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® SCOR Make Test cycle time

2933 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® SCOR Make Time needed to obtain additional equipment

2934 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® SCOR Make Time needed to obtain additional capital

2935 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® SCOR Make Direct Material Cost

2936 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® SCOR Make Direct Labor Cost

2937 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® SCOR Source SCOR S1 Source Stocked Product Quantity per shipment

2938 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® SCOR Source SCOR S1 Source Stocked Product Average days per engineering change

2939 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® SCOR Source SCOR S1 Source Stocked Product Cost to schedule product deliveries

2940 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® SCOR Source SCOR S1 Source Stocked Product Schedule product deliveries cycle time

2941 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® SCOR Source SCOR S1 Source Stocked Product % of schedules changed within supplier’s lead time

2942 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® SCOR Source SCOR S1 Source Stocked Product Average days per schedule change

2943 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® SCOR Source SCOR S1 Source Stocked Product Average release cycle of engineering changes

2944 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Shipment Ontime delivery and pickup [Load, stop and shipment]

2945 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Shipment Turnaround time

2946 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Shipment Average age of fleet

2947 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Shipment % of orders/items arrives at the right location

2948 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Shipment Quantity per shipment

2949 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Shipment On-time pickups




2950 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Shipment Freight cost per unit shipped

2951 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Shipment Transit time

2952 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Shipment Freight bill accuracy

2953 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Shipment Outbound freight costs as percentage of net sales

2954 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Shipment Ontime value %

2955 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Shipment Accessorials as percent of total freight

2956 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Shipment Ontime line count

2957 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Shipment % of shipment visibility/traceability

2958 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Shipment Empty miles

2959 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Shipment Average time of import or export transaction

2960 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Shipment % of undamaged goods after shipping/transportation

2961 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Shipment Number of deliveries with past due goods issue date

2962 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Shipment Average cost involved with import or export transaction

2963 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Supply Chain % of EDI transactions

2964 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Supply Chain % of safety stock used

2965 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Supply Chain % of orders that were captured with incorrect attributes

2966 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Supply Chain % of orders delivered with damaged products/items

2967 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Supply Chain Requested Time in Full (RTIF)

2968 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Supply Chain Number of active suppliers per supply employee

2969 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Supply Chain Inventory Accuracy

2970 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Supply Chain Manufacturing cycle time

2971 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Supply Chain Delivery Schedule Adherence (DSA)

2972 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Supply Chain Sales order by FTE

2973 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Supply Chain Perfect Order Measure / Fulfillment

2974 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Supply Chain On time ship rate

2975 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Supply Chain Average production costs of items

2976 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Supply Chain Customer order promised cycle time

2977 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Supply Chain Manufacturing Schedule Adherence

2978 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Supply Chain Scrap value %

2979 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Supply Chain % of backorders

2980 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Supply Chain Customer order cycle time

2981 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Supply Chain Cash to cash cycle time

2982 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Supply Chain Fill rate

2983 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Supply Chain Supply chain cycle time

2984 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Supply Chain Inventory replenishment cycle time

2985 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Supply Chain Material value add

2986 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Supply Chain Missed Deliveries per Million (MPM)

2987 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Supply Chain Inventory Carrying Rate

2988 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Supply Chain Inventory Carrying Costs

2989 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Supply Chain % of time spent picking back orders

2990 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Supply Chain % of slow moving products

2991 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Supply Chain Size of safety stock

2992 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Supply Chain % of orders that were delivered with requested documentation

2993 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Supply Chain Forecast Accuracy

2994 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Supply Chain Product lead time

2995 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Supply Chain % of uninterrupted orders

2996 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Warehouse % of correctly picked line items

2997 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Warehouse Number of line items picked

2998 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Warehouse Internal cycle time Receipt of material to GRN/MRR

2999 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Warehouse % of Warehouse shrinkage

3000 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Warehouse % of Inventory items incorrectly located

3001 Supply Chain, Procurement & Logistics Supply-Chain Operations SCOR® Warehouse % of inventory items with incorrect stock balances

3002 Supply Chain, Procurement & Logistics Supply Chain R&D R&D costs as percentage of total costs

3003 Supply Chain, Procurement & Logistics Supply Chain R&D Average development costs per new product

3004 Supply Chain, Procurement & Logistics Supply Chain R&D % of R&D cost related to new product development

3005 Supply Chain, Procurement & Logistics Supply Chain R&D % of R&D cost related to product improvements and extensions

3006 Supply Chain, Procurement & Logistics Supply Chain R&D % of R&D resources by total resources

3007 Supply Chain, Procurement & Logistics Supply Chain R&D New product turn around time

3008 Supply Chain, Procurement & Logistics Supply Chain R&D Design to Cost accuracy

3009 Supply Chain, Procurement & Logistics Supply Chain R&D Average number of prototypes per new product

3010 Supply Chain, Procurement & Logistics Supply Chain R&D % of researchers moving from R&D to to start up own business

3011 Supply Chain, Procurement & Logistics Supply Chain R&D % of R&D financing by third party

3012 Supply Chain, Procurement & Logistics Supply Chain R&D % of license costs of total R&D cost

3013 Supply Chain, Procurement & Logistics Supply Chain R&D % of license income to total R&D cost

3014 Supply Chain, Procurement & Logistics Supply Chain Average Unit Cost

3015 Supply Chain, Procurement & Logistics Supply Chain DCOR™ Cost of managing processes

3016 Supply Chain, Procurement & Logistics Supply Chain Inventory Sell through %

3017 Supply Chain, Procurement & Logistics Supply Chain Inventory % of total stock that is not displayed to customers

3018 Supply Chain, Procurement & Logistics Supply Chain Inventory Percentage of stock controlled SKUs

3019 Supply Chain, Procurement & Logistics Supply Chain Inventory Percentage of duplicate stock numbers




3020 Supply Chain, Procurement & Logistics Supply Chain Inventory % of safety stock used

3021 Supply Chain, Procurement & Logistics Supply Chain Inventory % of stock available at customers first request

3022 Supply Chain, Procurement & Logistics Supply Chain Inventory % of goods received from 1 batch

3023 Supply Chain, Procurement & Logistics Supply Chain Inventory Inventory turnover

3024 Supply Chain, Procurement & Logistics Supply Chain Inventory Stockouts in period

3025 Supply Chain, Procurement & Logistics Supply Chain Inventory Stock cover

3026 Supply Chain, Procurement & Logistics Supply Chain Inventory Inventory Accuracy

3027 Supply Chain, Procurement & Logistics Supply Chain Inventory Inventory months of supply

3028 Supply Chain, Procurement & Logistics Supply Chain Inventory Inventory lead time

3029 Supply Chain, Procurement & Logistics Supply Chain Inventory Inventory Value

3030 Supply Chain, Procurement & Logistics Supply Chain Inventory Average age of inventory

3031 Supply Chain, Procurement & Logistics Supply Chain Inventory Inactive Stock

3032 Supply Chain, Procurement & Logistics Supply Chain Inventory Inventory service level

3033 Supply Chain, Procurement & Logistics Supply Chain Inventory Unit Cost per batch

3034 Supply Chain, Procurement & Logistics Supply Chain Inventory Early PO Receipts to PO due date

3035 Supply Chain, Procurement & Logistics Supply Chain Inventory Early receipts to MRP date (required date)

3036 Supply Chain, Procurement & Logistics Supply Chain Inventory Independent demand ratio

3037 Supply Chain, Procurement & Logistics Supply Chain Inventory Size of safety stock

3038 Supply Chain, Procurement & Logistics Supply Chain Inventory Value of obsolete stock

3039 Supply Chain, Procurement & Logistics Supply Chain Inventory Gross Margin Return on Inventory Investment

3040 Supply Chain, Procurement & Logistics Supply Chain Inventory Inventory Turns

3041 Supply Chain, Procurement & Logistics Supply Chain Inventory Inventory management cost as % of gross sales

3042 Supply Chain, Procurement & Logistics Supply Chain Inventory Inventory holding costs (IHC) as % of gross sales

3043 Supply Chain, Procurement & Logistics Supply Chain Inventory Inventory holding costs (IHC) as % of inventory value

3044 Supply Chain, Procurement & Logistics Supply Chain Logistics % of orders delivered with damaged products/items

3045 Supply Chain, Procurement & Logistics Supply Chain Damages as % of throughput

3046 Supply Chain, Procurement & Logistics Supply Chain Optimize Load Fulfilment (OLF) %

3047 Supply Chain, Procurement & Logistics Supply Chain Average time difference between LOGR and LOGC

3048 Supply Chain, Procurement & Logistics Supply Chain Manufacturing Manufacturing Schedule Adherence

3049 Supply Chain, Procurement & Logistics Supply Chain Manufacturing Overall Equipment Effectiveness (OEE)

3050 Supply Chain, Procurement & Logistics Supply Chain Manufacturing Ratio of actual capacity to rated capacity

3051 Supply Chain, Procurement & Logistics Supply Chain Manufacturing Ratio of actual to projected unit production costs

3052 Supply Chain, Procurement & Logistics Supply Chain Manufacturing Ratio of actual to design input required to produce one unit of output

3053 Supply Chain, Procurement & Logistics Supply Chain Manufacturing Rate of rejects

3054 Supply Chain, Procurement & Logistics Supply Chain Manufacturing % of hazardous operational waste

3055 Supply Chain, Procurement & Logistics Supply Chain Manufacturing Water used per amount of product manufactured

3056 Supply Chain, Procurement & Logistics Supply Chain Manufacturing % lost manufacturing capacity

3057 Supply Chain, Procurement & Logistics Supply Chain Manufacturing Equipment availability

3058 Supply Chain, Procurement & Logistics Supply Chain Manufacturing Equipment performance

3059 Supply Chain, Procurement & Logistics Supply Chain Manufacturing Equipment quality

3060 Supply Chain, Procurement & Logistics Supply Chain Manufacturing WIP

3061 Supply Chain, Procurement & Logistics Supply Chain Manufacturing Number of manufacturing steps

3062 Supply Chain, Procurement & Logistics Supply Chain Manufacturing Open change orders

3063 Supply Chain, Procurement & Logistics Supply Chain Manufacturing New change orders

3064 Supply Chain, Procurement & Logistics Supply Chain Manufacturing Maintenance Mean Time to Repair (MTTR)

3065 Supply Chain, Procurement & Logistics Supply Chain Manufacturing Maintenance Total maintenance cost

3066 Supply Chain, Procurement & Logistics Supply Chain Manufacturing Maintenance Schedule Completion Effectiveness (%)

3067 Supply Chain, Procurement & Logistics Supply Chain Manufacturing Maintenance % of maintenance hours of operating time (maintenance efficiency)

3068 Supply Chain, Procurement & Logistics Supply Chain Manufacturing Maintenance Maintenance cost per unit

3069 Supply Chain, Procurement & Logistics Supply Chain Manufacturing Maintenance % of maintenance rework

3070 Supply Chain, Procurement & Logistics Supply Chain Manufacturing Maintenance % of preventive maintenance cost

3071 Supply Chain, Procurement & Logistics Supply Chain Manufacturing Maintenance % of corrective maintenance cost

3072 Supply Chain, Procurement & Logistics Supply Chain Manufacturing Maintenance Preventive inspection effectiveness

3073 Supply Chain, Procurement & Logistics Supply Chain Manufacturing Maintenance Backlog of maintenance work

3074 Supply Chain, Procurement & Logistics Supply Chain Manufacturing Maintenance % of scheduled maintenance man hours planned

3075 Supply Chain, Procurement & Logistics Supply Chain Manufacturing Maintenance Ratio of downtime to projected operating time

3076 Supply Chain, Procurement & Logistics Supply Chain Manufacturing Maintenance Number of PM/CM Backlog items

3077 Supply Chain, Procurement & Logistics Supply Chain Manufacturing Production Rate of damaged material by error of workers

3078 Supply Chain, Procurement & Logistics Supply Chain Manufacturing Production Mean-time between failure (MTBF)

3079 Supply Chain, Procurement & Logistics Supply Chain Manufacturing Production Manufacturing cycle time

3080 Supply Chain, Procurement & Logistics Supply Chain Manufacturing Production Defects per million opportunities (DPMO)

3081 Supply Chain, Procurement & Logistics Supply Chain Manufacturing Production Scrap value %

3082 Supply Chain, Procurement & Logistics Supply Chain Manufacturing Production Average production costs of items

3083 Supply Chain, Procurement & Logistics Supply Chain Manufacturing Production Loss ratio of material per order

3084 Supply Chain, Procurement & Logistics Supply Chain Manufacturing Production Rate of material defect by causes of material itself

3085 Supply Chain, Procurement & Logistics Supply Chain Manufacturing Quality assurance Average number of quality checks vs. targeted Number

3086 Supply Chain, Procurement & Logistics Supply Chain Outsourcing % of invoices disputed

3087 Supply Chain, Procurement & Logistics Supply Chain Outsourcing % of time sheets in need of correction/validation

3088 Supply Chain, Procurement & Logistics Supply Chain Outsourcing % of vendor services delivered without agreed service targets

3089 Supply Chain, Procurement & Logistics Supply Chain Outsourcing Number of formal disputes with suppliers




3090 Supply Chain, Procurement & Logistics Supply Chain Outsourcing % of user complaints due to contracted services

3091 Supply Chain, Procurement & Logistics Supply Chain Outsourcing % of key stakeholders satisfied with suppliers

3092 Supply Chain, Procurement & Logistics Supply Chain Outsourcing % of (major) suppliers subject to monitoring

3093 Supply Chain, Procurement & Logistics Supply Chain Outsourcing Vendor/client quality calibration variance

3094 Supply Chain, Procurement & Logistics Supply Chain Outsourcing % of suppliers screened on human rights

3095 Supply Chain, Procurement & Logistics Supply Chain Outsourcing % Actual vs. Estimated Savings

3096 Financial Institutions Banking Banks Net interest margin

3097 Financial Institutions Banking Banks Number of past due loans

3098 Financial Institutions Banking Banks Average value of past due loans

3099 Financial Institutions Banking Banks Total value of past due loans

3100 Financial Institutions Banking Banks Tier 1 capital

3101 Financial Institutions Banking Banks Gross margin on managed assets

3102 Financial Institutions Banking Banks % of subprime mortgages

3103 Financial Institutions Banking Banks Gross loans (average balance)

3104 Financial Institutions Banking Banks Total of uninvested funds

3105 Financial Institutions Banking Banks Total quantity of new deposit accounts

3106 Financial Institutions Banking Banks Total sum deposited in new deposit accounts

3107 Financial Institutions Banking Banks Average sum deposited in new deposit accounts

3108 Financial Institutions Banking Banks Ratio of active depositor to dormant depositor

3109 Financial Institutions Banking Banks Net new money

3110 Financial Institutions Banking Banks % of total value of subprime mortgages

3111 Financial Institutions Banking Banks Net loan charge-offs

3112 Financial Institutions Banking Banks Uninvested funds

3113 Financial Institutions Banking Banks Number of early pay-off loans

3114 Financial Institutions Banking Banks Number of changes in loan classifications

3115 Financial Institutions Banking Banks Number of large changes in large-balance deposit accounts

3116 Financial Institutions Banking Banks Capital adequacy ratio (CAR)

3117 Financial Institutions Banking Banks Core capital ratio

3118 Financial Institutions Banking Banks Advances to deposit ratio (ADR)

3119 Financial Institutions Banking Credit Unions Net interest margin

3120 Financial Institutions Banking Credit Unions Number of past due loans

3121 Financial Institutions Banking Credit Unions Average value of past due loans

3122 Financial Institutions Banking Credit Unions Total value of past due loans

3123 Financial Institutions Banking Credit Unions Tier 1 capital

3124 Financial Institutions Banking Credit Unions Gross margin on managed assets

3125 Financial Institutions Banking Credit Unions % of subprime mortgages

3126 Financial Institutions Banking Credit Unions Gross loans (average balance)

3127 Financial Institutions Banking Credit Unions Total of uninvested funds

3128 Financial Institutions Banking Credit Unions Total quantity of new deposit accounts

3129 Financial Institutions Banking Credit Unions Total sum deposited in new deposit accounts

3130 Financial Institutions Banking Credit Unions Average sum deposited in new deposit accounts

3131 Financial Institutions Banking Credit Unions Ratio of active depositor to dormant depositor

3132 Financial Institutions Banking Credit Unions Net new money

3133 Financial Institutions Banking Credit Unions % of total value of subprime mortgages

3134 Financial Institutions Banking Credit Unions Net loan charge-offs

3135 Financial Institutions Banking Credit Unions Uninvested funds

3136 Financial Institutions Banking Credit Unions Number of early pay-off loans

3137 Financial Institutions Banking Credit Unions Number of changes in loan classifications

3138 Financial Institutions Banking Credit Unions Number of large changes in large-balance deposit accounts

3139 Financial Institutions Banking Credit Unions Capital adequacy ratio (CAR)

3140 Financial Institutions Banking Credit Unions Core capital ratio

3141 Financial Institutions Banking Credit Unions Advances to deposit ratio (ADR)

3142 Financial Institutions Banking Uniform Bank Performance Report Assets per Domestic Office

3143 Financial Institutions Banking Uniform Bank Performance Report Domestic Banking Offices (#)

3144 Financial Institutions Banking Uniform Bank Performance Report Foreign Branches (#)

3145 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital Assets per Domestic Office

3146 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital Domestic Banking Offices (#)

3147 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital Foreign Branches (#)

3148 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital UBPR Assets Loan and Lease Allowance

3149 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital UBPR Assets Unearned Income

3150 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital UBPR Assets Total Investments

3151 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital UBPR Assets Premises, Fixed Assets and Capitalized Leases

3152 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital UBPR Assets Real Estate Loans

3153 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital UBPR Assets Loans and Leases in Foreign Offices

3154 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital UBPR Assets Loans Held For Sale

3155 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital UBPR Assets Loans Not Held For Sale

3156 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital UBPR Assets U.S. Treasury and Agency Securities

3157 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital UBPR Assets Commercial Loans

3158 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital UBPR Assets Agricultural Loans

3159 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital UBPR Assets Other Loans and Leases in Domestic Offices




3160 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital UBPR Assets Net Loans and Leases

3161 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital UBPR Assets Municipal Securities

3162 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital UBPR Assets Foreign Securities

3163 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital UBPR Assets All Other Securities

3164 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital UBPR Assets Interest-Bearing Bank Balances

3165 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital UBPR Assets Federal Funds Sold and Resales

3166 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital UBPR Assets Trading Account Assets

3167 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital UBPR Assets Total Earning Assets

3168 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital UBPR Assets Non Interest-Bearing Cash and Due From Banks

3169 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital UBPR Assets Other Real Estate Owned

3170 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital UBPR Assets Investment in Unconsolidated Subsidiaries

3171 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital UBPR Assets Average Assets During Quarter

3172 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital UBPR Assets Individual Loans

3173 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital UBPR Assets Acceptances and Other Assets

3174 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital UBPR Capital Total Liabilities & Capital

3175 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital UBPR Capital All Common & Preferred Capital

3176 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital UBPR Liabilities Demand Deposits

3177 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital UBPR Liabilities MoneyMarket Deposit Accounts (MMDAs)

3178 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital UBPR Liabilities Subordinated Notes & Debentures

3179 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital UBPR Liabilities Time Deposits Under $100 Thousand

3180 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital UBPR Liabilities Core Deposits

3181 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital UBPR Liabilities Time Deposits of $100M or More

3182 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital UBPR Liabilities Deposits in Foreign Offices

3183 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital UBPR Liabilities Total Deposits

3184 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital UBPR Liabilities Federal Funds Purchased & Resales

3185 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital UBPR Liabilities Federal Home Loan Bank Borrowing Maturing Under 1 Year

3186 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital UBPR Liabilities Federal Home Loan Bank Borrowing Maturing Over 1 Year

3187 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital UBPR Liabilities Other Borrowing Maturing Over 1 Year

3188 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital UBPR Liabilities Acceptances & Other Liabilities

3189 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital UBPR Liabilities Total Liabilities (Including Mortgages)

3190 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital UBPR Liabilities All NOW & ATS Accounts

3191 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital UBPR Liabilities Other Borrowing Maturing Under 1 Year

3192 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital UBPR Memoranda Officer, Shareholder Loans (#)

3193 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital UBPR Memoranda Officer, Shareholder Loans ($)

3194 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital UBPR Memoranda Non-Investment ORE

3195 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital UBPR Memoranda Held-To-Maturity Securities

3196 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital UBPR Memoranda Available-For-Sale Securities

3197 Financial Institutions Banking Uniform Bank Performance Report UBPR Assets, Liabilities & Capital UBPR Memoranda All Brokered Deposits

3198 Financial Institutions Banking Uniform Bank Performance Report UBPR Income Statement Revenues & Expenses Retained Earnings

3199 Financial Institutions Banking Uniform Bank Performance Report UBPR Income Statement Revenues & Expenses Net International Income

3200 Financial Institutions Banking Uniform Bank Performance Report UBPR Income Statement Revenues & Expenses Interest and Fee on Loans

3201 Financial Institutions Banking Uniform Bank Performance Report UBPR Income Statement Revenues & Expenses Total Interest Income

3202 Financial Institutions Banking Uniform Bank Performance Report UBPR Income Statement Revenues & Expenses Net Operating Income

3203 Financial Institutions Banking Uniform Bank Performance Report UBPR Income Statement Revenues & Expenses Net Income

3204 Financial Institutions Banking Uniform Bank Performance Report UBPR Income Statement Revenues & Expenses Net Interest Income

3205 Financial Institutions Banking Uniform Bank Performance Report UBPR Income Statement Revenues & Expenses Non Interest Income

3206 Financial Institutions Banking Uniform Bank Performance Report UBPR Income Statement Revenues & Expenses Adjusted Operating Income

3207 Financial Institutions Banking Uniform Bank Performance Report UBPR Income Statement Revenues & Expenses Non Interest Expense

3208 Financial Institutions Banking Uniform Bank Performance Report UBPR Income Statement Revenues & Expenses Realized G/L Avail for Sale Sec

3209 Financial Institutions Banking Uniform Bank Performance Report UBPR Income Statement Revenues & Expenses Pretax Net Operating Income

3210 Financial Institutions Banking Uniform Bank Performance Report UBPR Income Statement Revenues & Expenses Applicable Income Taxes

3211 Financial Institutions Banking Uniform Bank Performance Report UBPR Income Statement Revenues & Expenses Income from Lease Financing

3212 Financial Institutions Banking Uniform Bank Performance Report UBPR Income Statement Revenues & Expenses Tax Exempt

3213 Financial Institutions Banking Uniform Bank Performance Report UBPR Income Statement Revenues & Expenses Estimated Tax Benefit

3214 Financial Institutions Banking Uniform Bank Performance Report UBPR Income Statement Revenues & Expenses Income on Loans & Leases

3215 Financial Institutions Banking Uniform Bank Performance Report UBPR Income Statement Revenues & Expenses US Treasury & Agency (Excl MBS)

3216 Financial Institutions Banking Uniform Bank Performance Report UBPR Income Statement Revenues & Expenses Mortgage Backed Securities

3217 Financial Institutions Banking Uniform Bank Performance Report UBPR Income Statement Revenues & Expenses Estimated Tax Benefit

3218 Financial Institutions Banking Uniform Bank Performance Report UBPR Income Statement Revenues & Expenses All Other Securities

3219 Financial Institutions Banking Uniform Bank Performance Report UBPR Income Statement Revenues & Expenses Tax-Exempt Securities Income

3220 Financial Institutions Banking Uniform Bank Performance Report UBPR Income Statement Revenues & Expenses Investment Interest Income

3221 Financial Institutions Banking Uniform Bank Performance Report UBPR Income Statement Revenues & Expenses Interest on Due From Banks

3222 Financial Institutions Banking Uniform Bank Performance Report UBPR Income Statement Revenues & Expenses Interest on Federal Funds Sold/Resales

3223 Financial Institutions Banking Uniform Bank Performance Report UBPR Income Statement Revenues & Expenses Trading Account Income

3224 Financial Institutions Banking Uniform Bank Performance Report UBPR Income Statement Revenues & Expenses Other Interest Income

3225 Financial Institutions Banking Uniform Bank Performance Report UBPR Income Statement Revenues & Expenses Interest on Deposits in Foreign Offices

3226 Financial Institutions Banking Uniform Bank Performance Report UBPR Income Statement Revenues & Expenses Interest on Time Dep over $100M

3227 Financial Institutions Banking Uniform Bank Performance Report UBPR Income Statement Revenues & Expenses Interest on All Other Deposits

3228 Financial Institutions Banking Uniform Bank Performance Report UBPR Income Statement Revenues & Expenses Interest on Federal Funds Purchased & Repos

3229 Financial Institutions Banking Uniform Bank Performance Report UBPR Income Statement Revenues & Expenses Interest on Trading Liabilities and Other Borrowings




3230 Financial Institutions Banking Uniform Bank Performance Report UBPR Income Statement Revenues & Expenses Interest on Mortgages & Leases

3231 Financial Institutions Banking Uniform Bank Performance Report UBPR Income Statement Revenues & Expenses Interest on Subordinated Notes & Debentures

3232 Financial Institutions Banking Uniform Bank Performance Report UBPR Income Statement Revenues & Expenses Total Interest Expense

3233 Financial Institutions Banking Uniform Bank Performance Report UBPR Income Statement Revenues & Expenses Provision for Loan/Lease Losses

3234 Financial Institutions Banking Uniform Bank Performance Report UBPR Income Statement Revenues & Expenses Pretax Operating Income

3235 Financial Institutions Banking Uniform Bank Performance Report UBPR Income Statement Revenues & Expenses Realized G/L Hld to Maturity Sec

3236 Financial Institutions Banking Uniform Bank Performance Report UBPR Income Statement Revenues & Expenses Applicable Income Taxes

3237 Financial Institutions Banking Uniform Bank Performance Report UBPR Income Statement Revenues & Expenses Current Tax equivalent Adjustment

3238 Financial Institutions Banking Uniform Bank Performance Report UBPR Income Statement Revenues & Expenses Other Tax Equivalent Adjustments

3239 Financial Institutions Banking Uniform Bank Performance Report UBPR Income Statement Revenues & Expenses Net Extraordinary Items

3240 Financial Institutions Banking Uniform Bank Performance Report UBPR Income Statement Revenues & Expenses Cash Dividends Declared

3241 Financial Institutions Banking Uniform Bank Performance Report UBPR Liquidity & Investment Portfolio UBPR Liquidity Ratios Short Term Assets to Short Term Liabilities

3242 Financial Institutions Banking Uniform Bank Performance Report UBPR Liquidity & Investment Portfolio UBPR Liquidity Ratios Net Short Term Liabilities to Assets

3243 Financial Institutions Banking Uniform Bank Performance Report UBPR Liquidity & Investment Portfolio UBPR Liquidity Ratios Net S. T. Non Core Funding Dependence

3244 Financial Institutions Banking Uniform Bank Performance Report UBPR Liquidity & Investment Portfolio UBPR Liquidity Ratios Brokered Deposits Maturing < 1 year to Brokered Deposits

3245 Financial Institutions Banking Uniform Bank Performance Report UBPR Liquidity & Investment Portfolio UBPR Liquidity Ratios Net Non Core Funding Dependence

3246 Financial Institutions Banking Uniform Bank Performance Report UBPR Liquidity & Investment Portfolio UBPR Liquidity Ratios Brokered Deposits to Deposits

3247 Financial Institutions Banking Uniform Bank Performance Report UBPR Liquidity & Investment Portfolio UBPR Liquidity Ratios Short Term Investments to Short Term Non Core Funding

3248 Financial Institutions Banking Uniform Bank Performance Report UBPR Liquidity & Investment Portfolio UBPR Liquidity Ratios Net Loans & Leases to Deposits

3249 Financial Institutions Banking Uniform Bank Performance Report UBPR Liquidity & Investment Portfolio UBPR Liquidity Ratios Net Loans & Leases to Core Deposits

3250 Financial Institutions Banking Uniform Bank Performance Report UBPR Liquidity & Investment Portfolio UBPR Liquidity Ratios Net Loans, Leases & Standby Letters of Credit to Assets

3251 Financial Institutions Banking Uniform Bank Performance Report UBPR Non interest Income, Expenses & Yields UBPR Average assets ratios Personnel Expense as % of Average Assets

3252 Financial Institutions Banking Uniform Bank Performance Report UBPR Non interest Income, Expenses & Yields UBPR Average assets ratios Occupancy Expense as % Average Assets

3253 Financial Institutions Banking Uniform Bank Performance Report UBPR Non interest Income, Expenses & Yields UBPR Average assets ratios Other Operating Expenses as % of Average Assets

3254 Financial Institutions Banking Uniform Bank Performance Report UBPR Non interest Income, Expenses & Yields UBPR Average assets ratios Total Overhead Expense as % of Average Assets

3255 Financial Institutions Banking Uniform Bank Performance Report UBPR Non interest Income, Expenses & Yields UBPR Average assets ratios Overhead Less Non-Interest Income as % of Average Assets

3256 Financial Institutions Banking Uniform Bank Performance Report UBPR Non interest Income, Expenses & Yields UBPR Non interest Income & Expenses Total Overhead Expense

3257 Financial Institutions Banking Uniform Bank Performance Report UBPR Non interest Income, Expenses & Yields UBPR Non interest Income & Expenses Deposit Service Charges

3258 Financial Institutions Banking Uniform Bank Performance Report UBPR Non interest Income, Expenses & Yields UBPR Non interest Income & Expenses Other Operating Expense

3259 Financial Institutions Banking Uniform Bank Performance Report UBPR Non interest Income, Expenses & Yields UBPR Non interest Income & Expenses Total Non interest Income

3260 Financial Institutions Banking Uniform Bank Performance Report UBPR Non interest Income, Expenses & Yields UBPR Non interest Income & Expenses Personnel Expense

3261 Financial Institutions Banking Uniform Bank Performance Report UBPR Non interest Income, Expenses & Yields UBPR Non interest Income & Expenses Occupancy Expense

3262 Financial Institutions Banking Uniform Bank Performance Report UBPR Non interest Income, Expenses & Yields UBPR Non interest Income & Expenses Insurance Commissions and Fees

3263 Financial Institutions Banking Uniform Bank Performance Report UBPR Non interest Income, Expenses & Yields UBPR Non interest Income & Expenses Net Servicing Fees

3264 Financial Institutions Banking Uniform Bank Performance Report UBPR Non interest Income, Expenses & Yields UBPR Non interest Income & Expenses Loan and Lease Net Gain/Loss

3265 Financial Institutions Banking Uniform Bank Performance Report UBPR Non interest Income, Expenses & Yields UBPR Non interest Income & Expenses Other Net Gains/Losses

3266 Financial Institutions Banking Uniform Bank Performance Report UBPR Non interest Income, Expenses & Yields UBPR Non interest Income & Expenses Other Non interest Income

3267 Financial Institutions Banking Uniform Bank Performance Report UBPR Non interest Income, Expenses & Yields UBPR Non interest Income & Expenses Goodwill Impairment

3268 Financial Institutions Banking Uniform Bank Performance Report UBPR Non interest Income, Expenses & Yields UBPR Non interest Income & Expenses Other Intangible Amortization

3269 Financial Institutions Banking Uniform Bank Performance Report UBPR Non interest Income, Expenses & Yields UBPR Non interest Income & Expenses Fiduciary Activities

3270 Financial Institutions Banking Uniform Bank Performance Report UBPR Non interest Income, Expenses & Yields UBPR Non interest Income & Expenses Trading, Venture Capital, Securitization Income

3271 Financial Institutions Banking Uniform Bank Performance Report UBPR Non interest Income, Expenses & Yields UBPR Non interest Income & Expenses Investment Banking, Advisory Income

3272 Financial Institutions Banking Uniform Bank Performance Report UBPR Non interest Income, Expenses & Yields UBPR Other Income/Expense Ratios Average Assets per Employee

3273 Financial Institutions Banking Uniform Bank Performance Report UBPR Non interest Income, Expenses & Yields UBPR Other Income/Expense Ratios Average Personnel Expense per Employee

3274 Financial Institutions Banking Uniform Bank Performance Report UBPR Non interest Income, Expenses & Yields UBPR Other Income/Expense Ratios Efficiency Ratio

3275 Financial Institutions Banking Uniform Bank Performance Report UBPR Non interest Income, Expenses & Yields UBPR Yield or cost ratios Total Loans & Lease Yield

3276 Financial Institutions Banking Uniform Bank Performance Report UBPR Non interest Income, Expenses & Yields UBPR Yield or cost ratios Real Estate Loans Yield

3277 Financial Institutions Banking Uniform Bank Performance Report UBPR Non interest Income, Expenses & Yields UBPR Yield or cost ratios Commercial & Industrial Loans Yield

3278 Financial Institutions Banking Uniform Bank Performance Report UBPR Non interest Income, Expenses & Yields UBPR Yield or cost ratios Individual Loans Yield

3279 Financial Institutions Banking Uniform Bank Performance Report UBPR Non interest Income, Expenses & Yields UBPR Yield or cost ratios Credit Card Yield

3280 Financial Institutions Banking Uniform Bank Performance Report UBPR Non interest Income, Expenses & Yields UBPR Yield or cost ratios Foreign Office Deposits Ratio

3281 Financial Institutions Banking Uniform Bank Performance Report UBPR Non interest Income, Expenses & Yields UBPR Yield or cost ratios Federal Funds Purchased & Repos Ratio

3282 Financial Institutions Banking Uniform Bank Performance Report UBPR Non interest Income, Expenses & Yields UBPR Yield or cost ratios Other Borrowed Money Ratio

3283 Financial Institutions Banking Uniform Bank Performance Report UBPR Non interest Income, Expenses & Yields UBPR Yield or cost ratios Subordinated Notes & Debentures Ratios

3284 Financial Institutions Banking Uniform Bank Performance Report UBPR Non interest Income, Expenses & Yields UBPR Yield or cost ratios Federal Funds Sold & Resales Ratio

3285 Financial Institutions Banking Uniform Bank Performance Report UBPR Non interest Income, Expenses & Yields UBPR Yield or cost ratios Total Interest-Bearing Deposits Ratio

3286 Financial Institutions Banking Uniform Bank Performance Report UBPR Non interest Income, Expenses & Yields UBPR Yield or cost ratios Transaction Accounts Yield

3287 Financial Institutions Banking Uniform Bank Performance Report UBPR Non interest Income, Expenses & Yields UBPR Yield or cost ratios Other Savings Deposits Ratio

3288 Financial Institutions Banking Uniform Bank Performance Report UBPR Non interest Income, Expenses & Yields UBPR Yield or cost ratios Time Dep of $100M or More Ratio

3289 Financial Institutions Banking Uniform Bank Performance Report UBPR Non interest Income, Expenses & Yields UBPR Yield or cost ratios All Other Time Deposits Ratio

3290 Financial Institutions Banking Uniform Bank Performance Report UBPR Non interest Income, Expenses & Yields UBPR Yield or cost ratios All Interest-Bearing Funds Ratio

3291 Financial Institutions Banking Uniform Bank Performance Report UBPR Non interest Income, Expenses & Yields UBPR Yield or cost ratios Total Loans or Loans in Domestic Offices Yield

3292 Financial Institutions Banking Uniform Bank Performance Report UBPR Non interest Income, Expenses & Yields UBPR Yield or cost ratios Agricultural Loans Yield

3293 Financial Institutions Banking Uniform Bank Performance Report UBPR Non interest Income, Expenses & Yields UBPR Yield or cost ratios Loans in Foreign Offices Yield

3294 Financial Institutions Banking Uniform Bank Performance Report UBPR Non interest Income, Expenses & Yields UBPR Yield or cost ratios Total Investment Securities Ratio

3295 Financial Institutions Banking Uniform Bank Performance Report UBPR Non interest Income, Expenses & Yields UBPR Yield or cost ratios Total Investment Securities (Book) Ratio

3296 Financial Institutions Banking Uniform Bank Performance Report UBPR Non interest Income, Expenses & Yields UBPR Yield or cost ratios US Treasury & Agency (Excluding MBS) Ratio

3297 Financial Institutions Banking Uniform Bank Performance Report UBPR Non interest Income, Expenses & Yields UBPR Yield or cost ratios Mortgage Backed Securities Ratio

3298 Financial Institutions Banking Uniform Bank Performance Report UBPR Non interest Income, Expenses & Yields UBPR Yield or cost ratios All Other Securities Ratio

3299 Financial Institutions Banking Uniform Bank Performance Report UBPR Non interest Income, Expenses & Yields UBPR Yield or cost ratios Interest-Bearing Bank Balances Ratio




3300 Financial Institutions Banking Uniform Bank Performance Report UBPR Summary Ratios UBPR Capitalization Tier One Leverage Capital as % of Average Assets

3301 Financial Institutions Banking Uniform Bank Performance Report UBPR Summary Ratios UBPR Capitalization Cash Dividends to Net Income

3302 Financial Institutions Banking Uniform Bank Performance Report UBPR Summary Ratios UBPR Capitalization Retain Earns to Average Total Equity

3303 Financial Institutions Banking Uniform Bank Performance Report UBPR Summary Ratios UBPR Capitalization Restructured + Non-Accrual + RE ACQ to EQCAP, ALLL

3304 Financial Institutions Banking Uniform Bank Performance Report UBPR Summary Ratios UBPR Earnings and Profitability Interest Expense as % of Average Assets

3305 Financial Institutions Banking Uniform Bank Performance Report UBPR Summary Ratios UBPR Earnings and Profitability Net Interest Income (TE) as % of Average Assets

3306 Financial Institutions Banking Uniform Bank Performance Report UBPR Summary Ratios UBPR Earnings and Profitability Non-interest Income as % of Average Assets

3307 Financial Institutions Banking Uniform Bank Performance Report UBPR Summary Ratios UBPR Earnings and Profitability Non-interest Expense as % of Average Assets

3308 Financial Institutions Banking Uniform Bank Performance Report UBPR Summary Ratios UBPR Earnings and Profitability Provision—Loan/Lease Losses as % of Average Assets

3309 Financial Institutions Banking Uniform Bank Performance Report UBPR Summary Ratios UBPR Earnings and Profitability Pretax Operating Income (TE) as % of Average Assets

3310 Financial Institutions Banking Uniform Bank Performance Report UBPR Summary Ratios UBPR Earnings and Profitability Realized Gain/Loss Secs as % of Average Assets

3311 Financial Institutions Banking Uniform Bank Performance Report UBPR Summary Ratios UBPR Earnings and Profitability Adjusted Net Oper Income as % of Average Assets

3312 Financial Institutions Banking Uniform Bank Performance Report UBPR Summary Ratios UBPR Earnings and Profitability Net Income Adjusted Sub S as % of Average Assets

3313 Financial Institutions Banking Uniform Bank Performance Report UBPR Summary Ratios UBPR Earnings and Profitability Net Income as % of Average Assets

3314 Financial Institutions Banking Uniform Bank Performance Report UBPR Summary Ratios UBPR Growth Rates Assets growth rate

3315 Financial Institutions Banking Uniform Bank Performance Report UBPR Summary Ratios UBPR Growth Rates Tier One Capital growth rate

3316 Financial Institutions Banking Uniform Bank Performance Report UBPR Summary Ratios UBPR Growth Rates Net Loans & Leases growth rate

3317 Financial Institutions Banking Uniform Bank Performance Report UBPR Summary Ratios UBPR Growth Rates Short Term Investments growth rate

3318 Financial Institutions Banking Uniform Bank Performance Report UBPR Summary Ratios UBPR Growth Rates Short Term Non Core Funding growth rate

3319 Financial Institutions Banking Uniform Bank Performance Report UBPR Summary Ratios UBPR Liquidity Net Non Core Funding Dependence as % of Average Assets

3320 Financial Institutions Banking Uniform Bank Performance Report UBPR Summary Ratios UBPR Liquidity Net Loans & Leases to Assets

3321 Financial Institutions Banking Uniform Bank Performance Report UBPR Summary Ratios UBPR Loan & Lease Analysis Net Loss to Average Loan & Leases

3322 Financial Institutions Banking Uniform Bank Performance Report UBPR Summary Ratios UBPR Loan & Lease Analysis Earnings Coverage of Net Loss

3323 Financial Institutions Banking Uniform Bank Performance Report UBPR Summary Ratios UBPR Loan & Lease Analysis Loan & Lease Allowance Net Losses

3324 Financial Institutions Banking Uniform Bank Performance Report UBPR Summary Ratios UBPR Loan & Lease Analysis Loan & Lease Allowance to Loans & Leases Not Held For Sale

3325 Financial Institutions Banking Uniform Bank Performance Report UBPR Summary Ratios UBPR Loan & Lease Analysis Loan & Lease Allowance to Total Loans & Lease

3326 Financial Institutions Banking Uniform Bank Performance Report UBPR Summary Ratios UBPR Loan & Lease Analysis Noncurrent Loans & Leases to Gross Loans and Lease

3327 Financial Institutions Banking Uniform Bank Performance Report UBPR Summary Ratios UBPR Margin Analysis Average Earning Assets/Average Assets

3328 Financial Institutions Banking Uniform Bank Performance Report UBPR Summary Ratios UBPR Margin Analysis Average Interest-Bearing Funds/ Average Assets

3329 Financial Institutions Banking Uniform Bank Performance Report UBPR Summary Ratios UBPR Margin Analysis Interest Income (TE)/Average Assets

3330 Financial Institutions Banking Uniform Bank Performance Report UBPR Summary Ratios UBPR Margin Analysis Interest Expense/Average Assets

3331 Financial Institutions Banking Uniform Bank Performance Report UBPR Summary Ratios UBPR Margin Analysis Interest Expense/Average Assets

3332 Financial Institutions Banking Uniform Bank Performance Report UBPR Summary Ratios UBPR Margin Analysis Net Interest Income (TE) (Percent of Avg Earning Assets)

3333 Financial Institutions Insurance Underwriting speed of insurances

3334 Financial Institutions Insurance Number of new insurance policies

3335 Financial Institutions Insurance Number of days open of Insurance Claims

3336 Financial Institutions Insurance Average insurance policy size

3337 Financial Institutions Insurance Combined cost and claims ratio

3338 Financial Institutions Insurance Net Written Premium

3339 Financial Institutions Insurance Policy renewal rate

3340 Financial Institutions Insurance % of fraudulent insurance claims

3341 Financial Institutions Insurance Not taken up (NTU) ratio

3342 Financial Institutions Insurance % of claims where initial liability decision is not made within statutory time frame

3343 Financial Institutions Insurance % of in-time medical expenses entitlement notices

3344 Financial Institutions Insurance Claim reserves

3345 Financial Institutions Insurance Loss Ratio (%)

3346 Financial Institutions Insurance Claims solvency (%)

3347 Financial Institutions Insurance Gross Premium Income (GPI) Forecast v Actual (%)

3348 Financial Institutions Insurance % of overdue premium

3349 Financial Institutions Insurance Worst Insured / Client GPI Forecast v Actual

3350 Financial Institutions Insurance Best Insured / Client GPI Forecast v Actual

3351 Financial Institutions Insurance Claims forecast versus actual

3352 Financial Institutions Insurance % overdue claims

3353 Financial Institutions Pension fund Number of investments exceeding 5% of net assets

3354 Financial Institutions Pension fund Market value of fund

3355 Financial Institutions Pension fund Ration of members and pensioners

3356 Financial Institutions Venture capital % of investment proposals worth setting up a meeting with

3357 Financial Institutions Venture capital ROI on invested venture capital

3358 Financial Institutions Venture capital Number of venture capital deals

3359 Financial Institutions Venture capital Total invested venture capital

3360 Financial Institutions Venture capital Average size of venture capital deal

3361 Financial Institutions Venture capital Nr of new investment proposals

3362 Financial Institutions Venture capital Management fees as % of fund size

3363 Financial Institutions Venture capital Average total return to investors

3364 Business Business Services Professional services % of time sheets in need of correction/validation

3365 Business Business Services Professional services Profit per project

3366 Business Business Services Professional services Average hourly fee

3367 Business Business Services Professional services Annual billable utilization %

3368 Business Business Services Professional services % of consultants generating revenue




3369 Business Business Services Professional services % of consulting hours that generate revenue

3370 Business Business Services Professional services Chargeability

3371 Business Business Services Professional services Realization

3372 Business Business Services Professional services % of profitable projects

3373 Business Business Services Professional services Consultant client retention

3374 Business Business Services Professional services Average length of assignments

3375 Business Business Services Training & Coaching Training ROI

3376 Business Business Consulting Professional services % of time sheets in need of correction/validation

3377 Business Business Consulting Professional services Profit per project

3378 Business Business Consulting Professional services Average hourly fee

3379 Business Business Consulting Professional services Annual billable utilization %

3380 Business Business Consulting Professional services % of consultants generating revenue

3381 Business Business Consulting Professional services % of consulting hours that generate revenue

3382 Business Business Consulting Professional services Chargeability

3383 Business Business Consulting Professional services Realization

3384 Business Business Consulting Professional services % of profitable projects

3385 Business Business Consulting Professional services Consultant client retention

3386 Business Business Consulting Professional services Average length of assignments

3387 Business Business Consulting Training & Coaching Training ROI

3388 Business Outsourcing % of invoices disputed

3389 Business Outsourcing % of time sheets in need of correction/validation

3390 Business Outsourcing % of vendor services delivered without agreed service targets

3391 Business Outsourcing Number of formal disputes with suppliers

3392 Business Outsourcing % of user complaints due to contracted services

3393 Business Outsourcing % of key stakeholders satisfied with suppliers

3394 Business Outsourcing % of (major) suppliers subject to monitoring

3395 Business Outsourcing Vendor/client quality calibration variance

3396 Business Outsourcing % of suppliers screened on human rights

3397 Business Outsourcing % Actual vs. Estimated Savings

3398 Business R&D R&D costs as percentage of total costs

3399 Business R&D Average development costs per new service

3400 Business R&D % of R&D cost related to new service development

3401 Business R&D % of R&D cost related to product improvements and extensions

3402 Business R&D % of R&D resources by total resources

3403 Business R&D New product turn around time

3404 Business R&D Design to Cost accuracy

3405 Business R&D Average number of prototypes per new service

3406 Business R&D % of researchers moving from R&D to to start up own business

3407 Business R&D % of R&D financing by third party

3408 Business R&D % of license income to total R&D cost

3409 Business R&D % of license costs of total R&D cost

3410 Business E-business Take rate

3411 Business E-business Google PageRank (tm)

3412 Business E-business Total number of registered users of web site

3413 Business E-business Number of newly registered users of web site

3414 Business E-business Number of newsletter signups

3415 Business E-business % of registered users that signed up for newsletter

3416 Business E-business Alexa Traffic Rank (tm)

3417 Business E-business Amount of online advertising inventory

3418 Business E-business Adoption Rate

3419 Business E-business Social intensity

3420 Business E-business Blogging Average number of new blog entries

3421 Business E-business Blogging Number of RSS subscribers

3422 Business E-business Blogging Average thread length in comments

3423 Business E-business Blogging Average new visitors per blog post

3424 Business E-business Blogging Average comments per blog post

3425 Business E-business Blogging Number of commentators

3426 Business E-business Blogging Average number of trackbacks per blog post

3427 Business E-business Blogging Average returning visitors per blog post

3428 Business E-business Blogging % of unique visitors / members commenting

3429 Business E-business Blogging % of new commentators

3430 Business E-business Blogging Average word count in blog post

3431 Business E-business Blogging Frequency of blog posts

3432 Business E-business Blogging Average word count of comments

3433 Business E-business Email marketing % of responses to sent emails

3434 Business E-business Email marketing % of bounced emails

3435 Business E-business Email marketing % of emails that are opened

3436 Business E-business Email marketing Spam report %

3437 Business E-business Email marketing % of out-of-office replies

3438 Business E-business Email marketing Opt-out %




3439 Business E-business Email marketing Forward Email to a Friend %

3440 Business E-business Email marketing % of responses to opened emails

3441 Business E-business Email marketing Conversion rate of marketing/sales campaigns

3442 Business E-business Online advertising Cost per mille (CPM)

3443 Business E-business Online advertising Effective cost per mille (eCPM)

3444 Business E-business Online advertising Ad click-through ratio (CTR)

3445 Business E-business Online advertising Revenue from online ads

3446 Business E-business Online advertising Average number of ad units served per visit

3447 Business E-business Online advertising Number of ads served

3448 Business E-business Online advertising Advertising revenue

3449 Business E-business Online advertising Average revenue per ad served

3450 Business E-business Online advertising Average Cost per Click (CPC)

3451 Business E-business Online advertising Cost per action (CPA)

3452 Business E-business Online retail Average number of items per purchase

3453 Business E-business Online retail % of canceled checkouts

3454 Business E-business Online retail % of new customers

3455 Business E-business Online retail % of returning customers

3456 Business E-business Online retail Frequency of sales transactions

3457 Business E-business Online retail Average order size

3458 Business E-business Online retail Average lifetime value of customers

3459 Business E-business Online retail Cart conversion rate

3460 Business E-business Online retail Coupon conversion percentage

3461 Business E-business Online retail Checkouts per cart

3462 Business E-business Online retail Average Visits to Purchase

3463 Business E-business Online retail Average Days to Purchase

3464 Business E-business Online retail Order session %

3465 Business E-business Online retail Shopping cart abandonment rate

3466 Business E-business Search Engine Optimization (SEO) Search engine keyword visibility ratio

3467 Business E-business Search Engine Optimization (SEO) % of Google backlinks/deeplinks

3468 Business E-business Search Engine Optimization (SEO) Keywords per Page Yield

3469 Business E-business Search Engine Optimization (SEO) Visitor per Keyword Yield

3470 Business E-business Search Engine Optimization (SEO) Natural traffic per keyword

3471 Business E-business Search Engine Optimization (SEO) % of visits from searches corresponding to brandname (Brand Index)

3472 Business E-business Search Engine Optimization (SEO) Number of indexed pages

3473 Business E-business Search Engine Optimization (SEO) Index-to-Crawl Ratios

3474 Business E-business Web analytics Bounce rate

3475 Business E-business Web analytics Average time on web site

3476 Business E-business Web analytics % of canceled checkouts

3477 Business E-business Web analytics % of returning visitors

3478 Business E-business Web analytics Average number of page views per visitor session

3479 Business E-business Web analytics % of new visitors

3480 Business E-business Web analytics Website success rate

3481 Business E-business Web analytics Number of times (corporate) website shows a 404 page

3482 Business E-business Web analytics Anonymous visitors to members conversion rate

3483 Business E-business Web analytics Number of searches

3484 Business E-business Web analytics Revenue per Visit

3485 Business E-business Web analytics Revenue from online ads

3486 Business E-business Web analytics % of direct URL access

3487 Business E-business Web analytics Number of visitors of web site

3488 Business E-business Web analytics Number of unique visitors of web site

3489 Business E-business Web analytics Average number of page request per unique visitor

3490 Business E-business Web analytics Number of returning visitors

3491 Business E-business Web analytics Average time since last member login

3492 Business E-business Web analytics Average time spent on web site for member

3493 Business E-business Web analytics Total time spent on web site by members

3494 Business E-business Web analytics % of non-active members

3495 Business E-business Web analytics Number of RSS subscribers

3496 Business E-business Web analytics Total number of incoming/back links

3497 Business E-business Web analytics Number of single access pages

3498 Business E-business Web analytics Revenue from Organic Search Engine traffic

3499 Business E-business Web analytics Checkouts per cart

3500 Business E-business Web analytics Referral %

3501 Business E-business Web analytics Heavy user share

3502 Business E-business Web analytics Number of page requests for web site

3503 Business E-business Web analytics Average number of page request per visitor

3504 Business E-business Web analytics On-site search sessions %

3505 Business Education & Research Education Average time to graduate

3506 Business Education & Research Education Class attendance %

3507 Business Education & Research Education Student / teacher ratio

3508 Business Education & Research Education % of academic staff with a doctorate




3509 Business Education & Research Education % of absent students per class

3510 Business Education & Research Education % of courses that are web-based or web enhanced

3511 Business Education & Research Education Professional to Academic staff ratio

3512 Business Education & Research Education % of employers satisfied with quality of graduates

3513 Business Education & Research Education % of graduates working within six months of leaving school

3514 Business Education & Research Education % of graduates employed in their field of study

3515 Business Education & Research Education Student / staff ratio

3516 Business Education & Research Education Male / female student ratio

3517 Business Education & Research Education Average class size

3518 Business Education & Research Education % of graduates were satisfied with the usefulness of their education

3519 Business Education & Research Education No. of permanent exclusions per 1,000 pupils

3520 Business Education & Research Education Dropout rate

3521 Business Education & Research Education Average grades of students

3522 Business Education & Research Education Average course experience

3523 Business Education & Research Education Graduate employment rate

3524 Business Education & Research Education Graduation rate

3525 Business Education & Research Education Early graduation rate

3526 Business Education & Research Education Cost per graduate

3527 Business Education & Research Education International student load

3528 Business Education & Research Education % of improvement in students Learning Rate

3529 Business Education & Research Education % of parents satisfied with education programs and services

3530 Business Education & Research Education Teaching skills satisfaction rate

3531 Business Education & Research Education Late graduation rate

3532 Business Education & Research Education % of growth in student enrolments

3533 Business Education & Research Education Attrition rate of online courses

3534 Business Education & Research Education % ethnic minority students

3535 Business Education & Research Education Number of extra curricular activities per semester

3536 Business Education & Research Education % of participants apply trained skills in their teaching

3537 Business Education & Research Education Classroom climate satisfaction rate

3538 Business Education & Research Education Number of student transfers

3539 Business Education & Research Education Student persistence rate

3540 Business Education & Research Education Number of Full-Time Equivalent Students (FTES)

3541 Business Education & Research Education % of students who enroll in excursions

3542 Business Education & Research Education Median teacher experience

3543 Business Education & Research Education Ratio of students to places

3544 Business Education & Research Education % of expelled students

3545 Business Education & Research Education % of adjunct teaching

3546 Business Education & Research Education % of students participating in academic enhancement/enrichment activities

3547 Business Education & Research Education % of target teaching hours per annum

3548 Business Education & Research Research Percent of higher degree employees

3549 Business Education & Research Research Quality of publications

3550 Business Education & Research Research Number of patents/year

3551 Business Education & Research Research Number of publications/year

3552 Business Education & Research Research Number of invitations to address and participate in conferences/year

3553 Business Education & Research Research % of R&D projects involving customers

3554 Business Education & Research Research Number of patent applications per R&D spend per year

3555 Business Education & Research Research Patent applications as a percent of invention disclosures

3556 Business Education & Research Research % of recjected patents

3557 Business Education & Research Research Average application time for patents

3558 Business Education & Research Research % of researchers supported with grants

3559 Business Education & Research Research % of researchers moving from R&D to to start up own business

3560 Business Education & Research Research Average time from idea to first patent filing

3561 Business Education & Research Research % of R&D projects involving pre-competitive research with competing companies

3562 Business Education & Research Research % of patents for sale

3563 Business Education & Research Research Number of peer-reviewed articles published

3564 Public Safty Emergency Number of Civilian Casualties per Criminal Incident

3565 Public Safty Emergency Fire & Rescue services False alarms by automatic fire detections per 1,000 non-domestic properties

3566 Public Safty Emergency Fire & Rescue services Number of fire injuries per 100,000 population

3567 Public Safty Emergency Fire & Rescue services Average time to respond to emergency

3568 Public Safty Emergency Fire & Rescue services % of prank calls

3569 Public Safty Emergency Fire & Rescue services Proportion of structure fires contained to room of origin

3570 Public Safty Emergency Fire & Rescue services Number of residential fires per 100,000 persons

3571 Public Safty Law Enforcement Police Number of vehicle crimes per year /per 10000 population

3572 Public Safty Law Enforcement Police Homicide rate per 100,000 population

3573 Public Safty Law Enforcement Police Number of crimes per 100,000 population

3574 Public Safty Law Enforcement Police Resolution rate of criminal offenses

3575 Public Safty Law Enforcement Police Number of recorded criminal cases per 10000 population




3576 Public Safty Law Enforcement Police Rate of conviction of matters listed for trial

3577 Public Safty Law Enforcement Police Community perception of safety

3578 Public Safty Law Enforcement Police Community satisfaction with police services

3579 Public Safty Law Enforcement Police % of investigations finalized within x days

3580 Public Safty Law Enforcement Police % of guilty pleads before trial

3581 Public Safty Law Enforcement Police Business-Private crime ratio

3582 Public Safty Law Enforcement Police Victimisation rate per person

3583 Public Safty Law Enforcement Police Victimisation rate per household

3584 Public Safty Law Enforcement Police % of police personnel doing administrative duties

3585 Public Safty Law Enforcement Police % of total police personnel on active crime duties

3586 Public Safty Law Enforcement Police % of positive stop and searches

3587 Public Safty Law Enforcement Police % of search warrents issued that resulted in arrest

3588 Public Safty Law Enforcement Police Number of fines issued vs number of fines paid

3589 Public Safty Law Enforcement Jail Services Number of successful rehabilitations and early releases

3590 Public Safty Law Enforcement Jail Services Health care costs per inmate

3591 Public Safty Law Enforcement Jail Services Number of near security breaches

3592 Public Safty Law Enforcement Jail Services Number of security breaches

3593 Public Safty Law Enforcement Jail Services % of Timely Delivery to Court

3594 Public Safty Justice Justice Services Number of vehicle crimes per year /per 10000 population

3595 Public Safty Justice Justice Services Homicide rate per 100,000 population

3596 Public Safty Justice Justice Services Number of crimes per 100,000 population

3597 Public Safty Justice Justice Services Resolution rate of criminal offenses

3598 Public Safty Justice Justice Services Number of recorded criminal cases per 10000 population

3599 Public Safty Justice Justice Services Rate of conviction of matters listed for trial

3600 Public Safty Justice Justice Services Community perception of safety

3601 Public Safty Justice Justice Services Community satisfaction with police services

3602 Public Safty Justice Justice Services % of investigations finalized within x days

3603 Public Safty Justice Justice Services % of guilty pleads before trial

3604 Public Safty Justice Justice Services Business-Private crime ratio

3605 Public Safty Justice Justice Services Victimisation rate per person

3606 Public Safty Justice Justice Services Victimisation rate per household

3607 Public Safty Justice Justice Services % of police personnel doing administrative duties

3608 Public Safty Justice Justice Services % of total police personnel on active crime duties

3609 Public Safty Justice Justice Services % of positive stop and searches

3610 Public Safty Justice Justice Services % of search warrents issued that resulted in arrest

3611 Public Safty Justice Justice Services Number of fines issued vs number of fines paid

3612 Public Safty Justice Prison Services Number of successful rehabilitations and early releases

3613 Public Safty Justice Prison Services Health care costs per inmate

3614 Public Safty Justice Prison Services Number of near security breaches

3615 Public Safty Justice Prison Services Number of security breaches

3616 Public Safty Justice Prison Services % of Timely Delivery to Court

3617 Military Safety Emergency Number of Civilian Casualties per Criminal Incident

3618 Military Safety Emergency Fire & Rescue services False alarms by automatic fire detections per 1,000 non-domestic properties

3619 Military Safety Emergency Fire & Rescue services Number of fire injuries per 100,000 population

3620 Military Safety Emergency Fire & Rescue services Average time to respond to emergency

3621 Military Safety Emergency Fire & Rescue services % of prank calls

3622 Military Safety Emergency Fire & Rescue services Proportion of structure fires contained to room of origin

3623 Military Safety Emergency Fire & Rescue services Number of residential fires per 100,000 persons

3624 Military Military Police Law Enforcement Police Number of vehicle crimes per year /per 10000 population

3625 Military Military Police Law Enforcement Police Homicide rate per 100,000 population

3626 Military Military Police Law Enforcement Police Number of crimes per 100,000 population

3627 Military Military Police Law Enforcement Police Resolution rate of criminal offenses

3628 Military Military Police Law Enforcement Police Number of recorded criminal cases per 10000 population

3629 Military Military Police Law Enforcement Police Rate of conviction of matters listed for trial

3630 Military Military Police Law Enforcement Police Community perception of safety

3631 Military Military Police Law Enforcement Police Community satisfaction with police services

3632 Military Military Police Law Enforcement Police % of investigations finalized within x days

3633 Military Military Police Law Enforcement Police % of guilty pleads before trial

3634 Military Military Police Law Enforcement Police Business-Private crime ratio

3635 Military Military Police Law Enforcement Police Victimisation rate per person

3636 Military Military Police Law Enforcement Police Victimisation rate per household

3637 Military Military Police Law Enforcement Police % of police personnel doing administrative duties

3638 Military Military Police Law Enforcement Police % of total police personnel on active crime duties

3639 Military Military Police Law Enforcement Police % of positive stop and searches

3640 Military Military Police Law Enforcement Police % of search warrents issued that resulted in arrest

3641 Military Military Police Law Enforcement Police Number of fines issued vs number of fines paid

3642 Military Military Police Law Enforcement Jail Services Number of successful rehabilitations and early releases

3643 Military Military Police Law Enforcement Jail Services Health care costs per inmate




3644 Military Military Police Law Enforcement Jail Services Number of near security breaches

3645 Military Military Police Law Enforcement Jail Services Number of security breaches

3646 Military Military Police Law Enforcement Jail Services % of Timely Delivery to Court

3647 Military JAG Justice Justice Services Number of vehicle crimes per year /per 10000 population

3648 Military JAG Justice Justice Services Homicide rate per 100,000 population

3649 Military JAG Justice Justice Services Number of crimes per 100,000 population

3650 Military JAG Justice Justice Services Resolution rate of criminal offenses

3651 Military JAG Justice Justice Services Number of recorded criminal cases per 10000 population

3652 Military JAG Justice Justice Services Rate of conviction of matters listed for trial

3653 Military JAG Justice Justice Services Community perception of safety

3654 Military JAG Justice Justice Services Community satisfaction with police services

3655 Military JAG Justice Justice Services % of investigations finalized within x days

3656 Military JAG Justice Justice Services % of guilty pleads before trial

3657 Military JAG Justice Justice Services Business-Private crime ratio

3658 Military JAG Justice Justice Services Victimisation rate per person

3659 Military JAG Justice Justice Services Victimisation rate per household

3660 Military JAG Justice Justice Services % of police personnel doing administrative duties

3661 Military JAG Justice Justice Services % of total police personnel on active crime duties

3662 Military JAG Justice Justice Services % of positive stop and searches

3663 Military JAG Justice Justice Services % of search warrents issued that resulted in arrest

3664 Military JAG Justice Justice Services Number of fines issued vs number of fines paid

3665 Military JAG Justice Prison Services Number of successful rehabilitations and early releases

3666 Military JAG Justice Prison Services Health care costs per inmate

3667 Military JAG Justice Prison Services Number of near security breaches

3668 Military JAG Justice Prison Services Number of security breaches

3669 Military JAG Justice Prison Services % of Timely Delivery to Court

3670 Farming & Agriculture Milk yield per lactation

3671 Farming & Agriculture Animal off-take

3672 Farming & Agriculture Fishery % of tonnage landed at ports checked against log sheet

3673 Farming & Agriculture Forestry % of water bodies with significant variance of biodiversity

3674 Farming & Agriculture Forestry Deforestation rate

3675 Farming & Agriculture Forestry % of forest areas under protected status

3676 Farming & Agriculture Forestry Area of forest cut over annually

3677 Farming & Agriculture Forestry Total removals of firewood compared to the authorised removal

3678 Farming & Agriculture Forestry Time to regenerate harvested areas

3679 Farming & Agriculture Forestry Achieved thinning versus prescribed

3680 Farming & Agriculture Forestry Forecast strategic timber yield versus actual timber yield.

3681 Farming & Agriculture Forestry Level of soil damage resulting from timber harvesting.

3682 Farming & Agriculture Irrigation and drainage Ratio of water charges collected / water charges due

3683 Farming & Agriculture Irrigation and drainage Ratio of water charges due / O&M expenses

3684 Farming & Agriculture Irrigation and drainage Ratio of water charges collected / O&M expenses

3685 Farming & Agriculture Livestock Average milk yield per cow

3686 Farming & Agriculture Livestock Feed cost/ 100 lb of milk

3687 Farming & Agriculture Livestock Share of livestock covered with compulsory vaccinations

3688 Farming & Agriculture Livestock Average milk yield per lactation

3689 Farming & Agriculture Livestock Animal off-take

3690 Farming & Agriculture Livestock % of animals slaughtered

3691 Farming & Agriculture Livestock Water-to-milk ratio

3692 Farming & Agriculture Livestock Energy-to-milk ratio

3693 Farming & Agriculture Livestock Pig farming % of mated females

3694 Farming & Agriculture Livestock Pig farming Pigs weaned per mated female

3695 Farming & Agriculture Livestock Pig farming Wean-to-1st service interval

3696 Farming & Agriculture Livestock Pig farming Farrowing rate %

3697 Farming & Agriculture Livestock Pig farming Total pigs born per female farrowed

3698 Farming & Agriculture Livestock Pig farming Pigs born alive per female farrowed

3699 Farming & Agriculture Livestock Pig farming % of pigs born alive per female farrowed

3700 Farming & Agriculture Livestock Pig farming Stillborn pigs per female farrowed

3701 Farming & Agriculture Livestock Pig farming % of stillborn pigs per female farrowed

3702 Farming & Agriculture Livestock Pig farming Mummified pigs per female farrowed

3703 Farming & Agriculture Livestock Pig farming % of mummified pigs per female farrowed

3704 Farming & Agriculture Livestock Pig farming Pigs weaned per female farrowed

3705 Farming & Agriculture Livestock Pig farming Piglet survival %

3706 Farming & Agriculture Livestock Pig farming Average ageat weaning

3707 Farming & Agriculture Livestock Pig farming Average parity of culled sows

3708 Farming & Agriculture Livestock Pig farming Sow culling rate %

3709 Farming & Agriculture Livestock Pig farming Sow mortality %

3710 Farming & Agriculture Winery Packaging cost per case

3711 Farming & Agriculture Winery % of grapes purchased

3712 Farming & Agriculture Winery % of cellar door sales




3713 Farming & Agriculture Winery % of grape sales

3714 Farming & Agriculture Winery % of bulk wine sales

3715 Government Public % of public facilities and infrastructure adequately maintained.

3716 Government Public % of correspondence replied to on time

3717 Government Public % of usage of water from non-traditional sources

3718 Government Public Proportion of green trips

3719 Government Public Km of backlog of roads eradicated

3720 Government Public Km of backlog of stormwater drainage systems eradicated

3721 Government Public Nr of trips per capita on public busses

3722 Government Public Gross cost of refuse collection per premise

3723 Government Public % of household with access to basic or higher level of water

3724 Government Public Number of household collections missed, per 100,000 refuse collections

3725 Government Public % of government spend on outside advice services

3726 Government Public Per capita daily water consumption

3727 Government Public Per capita daily domestic waste generation

3728 Government Public % of government tax collected

3729 Government Public % of households with access to basic or higher levels of electricity

3730 Government Public % of households living in proclaimed townships/areas

3731 Government Public % turnout for local elections

3732 Government Public Gross cost of refuse disposal per premise

3733 Government Public Gross cost of street lighting per lamp

3734 Government Public Per capita public green space

3735 Government Public Employment-housing equilibrium index

3736 Healthcare Total support staff cost per physician

3737 Healthcare % of no-shows at appointments

3738 Healthcare Average length of stay for patients

3739 Healthcare FTE registered nurses per physician

3740 Healthcare New patients per full-time-equivalent (FTE) physician

3741 Healthcare Average cycle time of hospital beds

3742 Healthcare FTEs per occupied bed

3743 Healthcare % of patients leaving against medical advise

3744 Healthcare Average cycle time of discharge of patients

3745 Healthcare Average cycle time of medical assessment of patients

3746 Healthcare % of available hospital beds

3747 Healthcare Average waiting time for new patient to be admitted

3748 Healthcare Average time from discharge to final bill

3749 Healthcare Average case load per physician FTE

3750 Healthcare % of repeat prescriptions outside regular appointments

3751 Healthcare % of prescriptions that need unexpected repeat

3752 Healthcare % of no-shows at intake appointments

3753 Healthcare % of time that hospital beds remains occupied

3754 Healthcare % of follow-up attendances in emergency room

3755 Healthcare % of patient-oriented time

3756 Healthcare % of no-shows at follow-up appointments

3757 Healthcare % of patients treated as day cases

3758 Healthcare Throughput per bed

3759 Healthcare % of first attendances in emergency room

3760 Healthcare % of visits resulting in hospital admission

3761 Healthcare % of visits resulting in transfer

3762 Healthcare % of nosocomial infection

3763 Healthcare Follow-up visits per FTE physician

3764 Healthcare % of (scheduled) accounts with insurance verification completed on-time

3765 Healthcare Average occupation time of hospital bed

3766 Healthcare Accuracy of discharge predictions

3767 Healthcare % of near misses during hospitalization

3768 Healthcare Average age of Discharged Not Final Billed (DNFB) accounts

3769 Healthcare Dictation turnaround

3770 Healthcare Ratio of FTE NPPs to FTE physicians

3771 Healthcare Cost per patient day

3772 Healthcare Average time per patient

3773 Healthcare % of invalid patient insurance information

3774 Healthcare Projected versus actual hospital bed occupancy

3775 Healthcare % of patients "expired"

3776 Healthcare Average discharge time of patient

3777 Healthcare % of available critical and telemetry hospital beds

3778 Healthcare Number of observation patients

3779 Healthcare % of emergency patients (not) hospitalized

3780 Healthcare % of patients re-admitted after discharge

3781 Healthcare % of revenue from charitable sources

3782 Healthcare Acute readmissions




3783 Healthcare Emergency triage rate

3784 Healthcare Total number of prescriptions

3785 Healthcare Average number of prescriptions per patient

3786 Healthcare % of new prescriptions outside regular appointments

3787 Healthcare % of prescriptions not collected by patients

3788 Healthcare % of (scheduled) patients with a self-pay liability

3789 Healthcare % of invalid patient demographic information

3790 Healthcare % of stand-alone hospital beds

3791 Healthcare % of operating expenses paid from endowment proceeds

3792 Healthcare % of invalid diagnosis codes

3793 Healthcare Suicide rate among mental health patients

3794 Healthcare % of involuntary patient admissions

3795 Healthcare % of day only patients admitted to overnight stay

3796 Healthcare % of unplanned return to the OR during admission

3797 Hospitality, Leisure & Recreation Hotel Revenue per available room

3798 Hospitality, Leisure & Recreation Hotel % of occupancy of rooms

3799 Hospitality, Leisure & Recreation Hotel Average daily rate of rooms

3800 Hospitality, Leisure & Recreation Hotel Average cleaning costs per room

3801 Hospitality, Leisure & Recreation Hotel % of reservation requests cancelled with penalty

3802 Hospitality, Leisure & Recreation Hotel % of reservation requests cancelled without penalty

3803 Hospitality, Leisure & Recreation Hotel % of rooms with maintenance issues

3804 Hospitality, Leisure & Recreation Hotel Average number of guests per room

3805 Hospitality, Leisure & Recreation Hotel Average length of stay of guests

3806 Hospitality, Leisure & Recreation Hotel % of non-room revenue

3807 Hospitality, Leisure & Recreation Hotel % of cancelled rooms occupied

3808 Hospitality, Leisure & Recreation Hotel % of hotel beds occupied

3809 Hospitality, Leisure & Recreation Hotel Kilowatt-hours (kwh) per room

3810 Hospitality, Leisure & Recreation Hotel Gross operating profits per available room

3811 Hospitality, Leisure & Recreation Hotel % of cancelled reservation requests

3812 Hospitality, Leisure & Recreation Hotel Waste per night per occupied bed space

3813 Hospitality, Leisure & Recreation Hotel % of guests who would rank stay as exceeding expectations

3814 Hospitality, Leisure & Recreation Resort Revenue per available room

3815 Hospitality, Leisure & Recreation Resort % of occupancy of rooms

3816 Hospitality, Leisure & Recreation Resort Average daily rate of rooms

3817 Hospitality, Leisure & Recreation Resort Average cleaning costs per room

3818 Hospitality, Leisure & Recreation Resort % of reservation requests cancelled with penalty

3819 Hospitality, Leisure & Recreation Resort % of reservation requests cancelled without penalty

3820 Hospitality, Leisure & Recreation Resort % of rooms with maintenance issues

3821 Hospitality, Leisure & Recreation Resort Average number of guests per room

3822 Hospitality, Leisure & Recreation Resort Average length of stay of guests

3823 Hospitality, Leisure & Recreation Resort % of non-room revenue

3824 Hospitality, Leisure & Recreation Resort % of cancelled rooms occupied

3825 Hospitality, Leisure & Recreation Resort % of hotel beds occupied

3826 Hospitality, Leisure & Recreation Resort Kilowatt-hours (kwh) per room

3827 Hospitality, Leisure & Recreation Resort Gross operating profits per available room

3828 Hospitality, Leisure & Recreation Resort % of cancelled reservation requests

3829 Hospitality, Leisure & Recreation Resort Waste per night per occupied bed space

3830 Hospitality, Leisure & Recreation Resort % of guests who would rank stay as exceeding expectations

3831 Hospitality, Leisure & Recreation Motel Revenue per available room

3832 Hospitality, Leisure & Recreation Motel % of occupancy of rooms

3833 Hospitality, Leisure & Recreation Motel Average daily rate of rooms

3834 Hospitality, Leisure & Recreation Motel Average cleaning costs per room

3835 Hospitality, Leisure & Recreation Motel % of reservation requests cancelled with penalty

3836 Hospitality, Leisure & Recreation Motel % of reservation requests cancelled without penalty

3837 Hospitality, Leisure & Recreation Motel % of rooms with maintenance issues

3838 Hospitality, Leisure & Recreation Motel Average number of guests per room

3839 Hospitality, Leisure & Recreation Motel Average length of stay of guests

3840 Hospitality, Leisure & Recreation Motel % of non-room revenue

3841 Hospitality, Leisure & Recreation Motel % of cancelled rooms occupied

3842 Hospitality, Leisure & Recreation Motel % of hotel beds occupied

3843 Hospitality, Leisure & Recreation Motel Kilowatt-hours (kwh) per room

3844 Hospitality, Leisure & Recreation Motel Gross operating profits per available room

3845 Hospitality, Leisure & Recreation Motel % of cancelled reservation requests

3846 Hospitality, Leisure & Recreation Motel Waste per night per occupied bed space

3847 Hospitality, Leisure & Recreation Motel % of guests who would rank stay as exceeding expectations

3848 Hospitality, Leisure & Recreation Bed & Breakfast Revenue per available room

3849 Hospitality, Leisure & Recreation Bed & Breakfast % of occupancy of rooms

3850 Hospitality, Leisure & Recreation Bed & Breakfast Average daily rate of rooms

3851 Hospitality, Leisure & Recreation Bed & Breakfast Average cleaning costs per room

3852 Hospitality, Leisure & Recreation Bed & Breakfast % of reservation requests cancelled with penalty




3853 Hospitality, Leisure & Recreation Bed & Breakfast % of reservation requests cancelled without penalty

3854 Hospitality, Leisure & Recreation Bed & Breakfast % of rooms with maintenance issues

3855 Hospitality, Leisure & Recreation Bed & Breakfast Average number of guests per room

3856 Hospitality, Leisure & Recreation Bed & Breakfast Average length of stay of guests

3857 Hospitality, Leisure & Recreation Bed & Breakfast % of non-room revenue

3858 Hospitality, Leisure & Recreation Bed & Breakfast % of cancelled rooms occupied

3859 Hospitality, Leisure & Recreation Bed & Breakfast % of hotel beds occupied

3860 Hospitality, Leisure & Recreation Bed & Breakfast Kilowatt-hours (kwh) per room

3861 Hospitality, Leisure & Recreation Bed & Breakfast Gross operating profits per available room

3862 Hospitality, Leisure & Recreation Bed & Breakfast % of cancelled reservation requests

3863 Hospitality, Leisure & Recreation Bed & Breakfast Waste per night per occupied bed space

3864 Hospitality, Leisure & Recreation Bed & Breakfast % of guests who would rank stay as exceeding expectations

3865 Hospitality, Leisure & Recreation Museum % of new artworks on display

3866 Hospitality, Leisure & Recreation Museum % of children in attendance

3867 Hospitality, Leisure & Recreation Museum Average length of time spent in a noteworthy gallery

3868 Hospitality, Leisure & Recreation Museum % of artworks on loan to other institutions

3869 Hospitality, Leisure & Recreation Museum % of artworks on loan from other institutions

3870 Hospitality, Leisure & Recreation Museum Average length of time spent with significant works

3871 Hospitality, Leisure & Recreation Museum % of visitors who would rank visit as exceeding expectations

3872 Hospitality, Leisure & Recreation Museum % of non-members who visited the museum x or more times

3873 Hospitality, Leisure & Recreation Museum Number of members as % of visitors

3874 Hospitality, Leisure & Recreation Museum % of trustees who donated sum greater than x % of operating budget

3875 Hospitality, Leisure & Recreation Museum % of total building size dedicated to permanent collection galleries

3876 Hospitality, Leisure & Recreation Museum % of operating expenses paid from endowment proceeds

3877 Hospitality, Leisure & Recreation Museum % of endowment restricted to art acquisitions

3878 Hospitality, Leisure & Recreation Museum % of works on display from the museum's most significant collection

3879 Hospitality, Leisure & Recreation Museum % of art objects deemed worthy of display

3880 Hospitality, Leisure & Recreation Museum % of estimated art collection value covered by insurance

3881 Hospitality, Leisure & Recreation Museum Number of attendances per 1,000 population

3882 Hospitality, Leisure & Recreation Public library Borrowers as a % of the resident population

3883 Hospitality, Leisure & Recreation Public library Average number of issues per borrower

3884 Hospitality, Leisure & Recreation Public library Average time taken to satisfy book requests

3885 Hospitality, Leisure & Recreation Public library Number of attendances per 1,000 population

3886 Hospitality, Leisure & Recreation Public library Total registered Library members

3887 Hospitality, Leisure & Recreation Restaurant Food, Dessert, Beverage Sales per head

3888 Hospitality, Leisure & Recreation Restaurant Seating Efficiency

3889 Hospitality, Leisure & Recreation Restaurant RevPASH

3890 Hospitality, Leisure & Recreation Restaurant % of pre-booked tables

3891 Hospitality, Leisure & Recreation Restaurant Average number of guests per table

3892 Hospitality, Leisure & Recreation Restaurant Average number of rotations per table

3893 Hospitality, Leisure & Recreation Restaurant Average number of waitors per table

3894 Hospitality, Leisure & Recreation Restaurant Strike rate

3895 Hospitality, Leisure & Recreation Restaurant Kitchen Labour %

3896 Hospitality, Leisure & Recreation Travel agent Productivity per travel consultant

3897 Hospitality, Leisure & Recreation Travel agent Cost per transaction / ticket

3898 Hospitality, Leisure & Recreation Comedy Club Average number of guests per show

3899 Hospitality, Leisure & Recreation Comedy Club Average number of alcoholic drinks per person

3900 Hospitality, Leisure & Recreation Comedy Club Average number of appetizers/desserts sold per show

3901 Hospitality, Leisure & Recreation Comedy Club Average number of alcoholic drinks sold per show

3902 Hospitality, Leisure & Recreation Comedy Club Average number of repeat customers per show

3903 Hospitality, Leisure & Recreation Comedy Club Average number of customers paying only cover charge

3904 Hospitality, Leisure & Recreation Comedy Club Average number of customers who purchase only food

3905 Hospitality, Leisure & Recreation Comedy Club Average number of customers who purchase only alcoholic drinks

3906 Hospitality, Leisure & Recreation Comedy Club Average number of customers who purchase both food and drinks

3907 Hospitality, Leisure & Recreation Comedy Club % of local talent contracted to do shows

3908 Hospitality, Leisure & Recreation Comedy Club % of non-local talent contracted to do shows

3909 Hospitality, Leisure & Recreation Comedy Club% of first time customers who heard of establishment through word of mouth

recommendations

3910 Hospitality, Leisure & Recreation Comedy Club % of first time customers who heard of establishment from radio/print ads

3911 Hospitality, Leisure & Recreation Comedy Club % of customers who arrive early for the free admission

3912 Hospitality, Leisure & Recreation Comedy Club % of customers who live within 10 miles from venue

3913 Hospitality, Leisure & Recreation Comedy Club % of customers who live more than 10 miles from venue

3914 Hospitality, Leisure & Recreation Comedy Club % of daily hits on the company's website

3915 Hospitality, Leisure & Recreation Comedy Club % of sold out shows per month

3916 Hospitality, Leisure & Recreation Comedy Club % of labor turnover

3917 Hospitality, Leisure & Recreation Comedy Club Average length of staff employment

3918 Hospitality, Leisure & Recreation Comedy Club Average length of contracted employment

3919 Hospitality, Leisure & Recreation Comedy Club Average hourly pay for staff

3920 Hospitality, Leisure & Recreation Comedy Club Average cost per contracted talent

3921 Hospitality, Leisure & Recreation Comedy Club % of food costs




3922 Hospitality, Leisure & Recreation Comedy Club % of alcoholic spirit costs

3923 Hospitality, Leisure & Recreation Comedy Club Best selling food items

3924 Hospitality, Leisure & Recreation Comedy Club Best selling alcoholic beverages

3925 Hospitality, Leisure & Recreation Comedy Club Alcoholic beverages stock turnover

3926 Hospitality, Leisure & Recreation Comedy Club % of monthly training costs

3927 Hospitality, Leisure & Recreation Comedy Club % of monthly advertising costs

3928 Hospitality, Leisure & Recreation Comedy Club Average number of days per month facility is rented on non business days

3929 Hospitality, Leisure & Recreation Entertainment Club Average number of guests per show

3930 Hospitality, Leisure & Recreation Entertainment Club Average number of alcoholic drinks per person

3931 Hospitality, Leisure & Recreation Entertainment Club Average number of appetizers/desserts sold per show

3932 Hospitality, Leisure & Recreation Entertainment Club Average number of alcoholic drinks sold per show

3933 Hospitality, Leisure & Recreation Entertainment Club Average number of repeat customers per show

3934 Hospitality, Leisure & Recreation Entertainment Club Average number of customers paying only cover charge

3935 Hospitality, Leisure & Recreation Entertainment Club Average number of customers who purchase only food

3936 Hospitality, Leisure & Recreation Entertainment Club Average number of customers who purchase only alcoholic drinks

3937 Hospitality, Leisure & Recreation Entertainment Club Average number of customers who purchase both food and drinks

3938 Hospitality, Leisure & Recreation Entertainment Club % of local talent contracted to do shows

3939 Hospitality, Leisure & Recreation Entertainment Club % of non-local talent contracted to do shows

3940 Hospitality, Leisure & Recreation Entertainment Club% of first time customers who heard of establishment through word of mouth

recommendations

3941 Hospitality, Leisure & Recreation Entertainment Club % of first time customers who heard of establishment from radio/print ads

3942 Hospitality, Leisure & Recreation Entertainment Club % of customers who arrive early for the free admission

3943 Hospitality, Leisure & Recreation Entertainment Club % of customers who live within 10 miles from venue

3944 Hospitality, Leisure & Recreation Entertainment Club % of customers who live more than 10 miles from venue

3945 Hospitality, Leisure & Recreation Entertainment Club % of daily hits on the company's website

3946 Hospitality, Leisure & Recreation Entertainment Club % of sold out shows per month

3947 Hospitality, Leisure & Recreation Entertainment Club % of labor turnover

3948 Hospitality, Leisure & Recreation Entertainment Club Average length of staff employment

3949 Hospitality, Leisure & Recreation Entertainment Club Average length of contracted employment

3950 Hospitality, Leisure & Recreation Entertainment Club Average hourly pay for staff

3951 Hospitality, Leisure & Recreation Entertainment Club Average cost per contracted talent

3952 Hospitality, Leisure & Recreation Entertainment Club % of food costs

3953 Hospitality, Leisure & Recreation Entertainment Club % of alcoholic spirit costs

3954 Hospitality, Leisure & Recreation Entertainment Club Best selling food items

3955 Hospitality, Leisure & Recreation Entertainment Club Best selling alcoholic beverages

3956 Hospitality, Leisure & Recreation Entertainment Club Alcoholic beverages stock turnover

3957 Hospitality, Leisure & Recreation Entertainment Club % of monthly training costs

3958 Hospitality, Leisure & Recreation Entertainment Club % of monthly advertising costs

3959 Hospitality, Leisure & Recreation Entertainment Club Average number of days per month facility is rented on non business days

3960 Information Systems Information, Technology & Services Managed services Number of complaints

3961 Information Systems Information, Technology & Services Managed services Total service delivery penalties paid

3962 Information Systems Information Technology Software engineering Chargeability

3963 Information Systems Information Technology Software engineering Average number of prototypes per new product

3964 Information Systems Information Technology Software engineering Cost to re-create an old software release

3965 Information Systems Information Technology Software engineering Cost to create/handle a software code branch

3966 Information Systems Information Technology Software engineering Cost to produce a software build/release

3967 Information Systems Information Technology Software engineering Software development % of application development work outsourced

3968 Information Systems Information Technology Software engineering Software development Number of software defects in production

3969 Information Systems Information Technology Software engineering Software development Percentage of bugs found inhouse

3970 Information Systems Information Technology Software engineering Software development Time-to-market of changes to existing products/services

3971 Information Systems Information Technology Software engineering Software development Software Development Quality

3972 Information Systems Information Technology Software engineering Software development Time-to-market of new products/services

3973 Information Systems Information Technology Software engineering Software development Number of bugs per release

3974 Information Systems Information Technology Software engineering Software development Percentage of hours used for fixing bugs

3975 Information Systems Information Technology Software engineering Software development Percentage of user requested features

3976 Information Systems Information Technology Software engineering Software development Time ratio design to development

3977 Information Systems Information Technology Software engineering Software development Number of defects per line of code

3978 Information Systems Information Technology Software engineering Software development Number of defects per function point

3979 Information Systems Information Technology Software engineering Software development % of overdue software requirements

3980 Information Systems Information Technology Software engineering Software development Cyclomatic software code complexity

3981 Information Systems Information Technology Software engineering Software development % defects reopened

3982 Information Systems Information Technology Software engineering Software development Number of escaped defects

3983 Information Systems Information Technology Software engineering Software development Average number defects created per man month

3984 Information Systems Information Technology Software engineering Software development Work plan variance

3985 Information Systems Information Technology Software engineering Software development Lines of code per day

3986 Information Systems Information Technology Software engineering Software development Number of critical bugs compared to the total number of bugs

3987 Information Systems Information Technology Software engineering Software development Number of realized features compared to the number of planned features

3988 Information Systems Information Technology Software engineering Software development System Usability Scale

3989 Information Systems Information Technology Software engineering Software development Halstead Complexity

3990 Information Systems Information Technology Software engineering Software development % of time lost re-developing applications as a result of source code loss




3991 Information Systems Information Technology Software engineering Software development % of software code check-ins without comment

3992 Information Systems Information Technology Software engineering Software development % of software build failures

3993 Information Systems Information Technology Software engineering Software development % of software code merge conflicts

3994 Information Systems Information Technology Software engineering Software development Number of defects per use case point

3995 Information Systems Information Technology Software engineering Software documentation Time lag between changes and updates of documentation and training material

3996 Information Systems Information Technology Software engineering Software documentation Satisfaction scores for training and documentation

3997 Information Systems Information Technology Software engineering Software Quality Assurance QA personnel as % of the number of application developers

3998 Information Systems Information Technology Software engineering Software Quality Assurance Percentage of bugs found inhouse

3999 Information Systems Information Technology Software engineering Software Quality Assurance Number of bugs per release

4000 Information Systems Information Technology Software engineering Software Quality Assurance Number of defects found over period of time

4001 Information Systems Information Technology Software engineering Software Quality Assurance Number of defects per function point

4002 Information Systems Information Technology Software engineering Software Quality Assurance Number of escaped defects

4003 Information Systems Information Technology Software engineering Software Quality Assurance Number of defects per line of code

4004 Information Systems Information Technology Software engineering Software Quality Assurance Number of times (corporate) website shows a 404 page

4005 Information Systems Information Technology Software engineering Software Quality Assurance Number of critical bugs compared to the total number of bugs

4006 Information Systems Information Technology Software engineering Software Quality Assurance % of unit tests covering software code

4007 Information Systems Information Technology Software engineering Software Quality Assurance % of reported bugs that have been fixed when going live

4008 Information Systems Information Technology Software engineering Software Quality Assurance Time taken for completing a test of a software application

4009 Charity & Fundraising Charity Average gift amount

4010 Charity & Fundraising Charity Participation %

4011 Charity & Fundraising Charity Cost per dollar/eur raised

4012 Charity & Fundraising Charity Average gift per donor

4013 Charity & Fundraising Charity Average cost per gift

4014 Charity & Fundraising Fundraising Average gift amount

4015 Charity & Fundraising Fundraising Participation %

4016 Charity & Fundraising Fundraising Cost per dollar/eur raised

4017 Charity & Fundraising Fundraising Average gift per donor

4018 Charity & Fundraising Fundraising Average cost per gift

4019 Charity & Fundraising Humanitarian logistics % of appeal coverage

4020 Charity & Fundraising Humanitarian logistics % of items delivered

4021 Charity & Fundraising Humanitarian logistics Donation-to-Delivery Time

4022 Charity & Fundraising Humanitarian logistics Donor assessment accuracy

4023 Charity & Fundraising Volunteering % of volunteers working more than x hours

4024 Government Country Inflation (deflation)

4025 Government Country Gross National Happiness (GNH)

4026 Government Country Gross Domestic Product (GDP)

4027 Government Country Unemployment Rate

4028 Government Country Gross National Income (GNI)

4029 Government Country Net National Product (NNP)

4030 Government Country Net National Income (NNI)

4031 Government Country Gross National Product (GNP)

4032 Government Country Trade surplus (deficit)

4033 Government Country Sovereign credit rating

4034 Government Country Oil reserves

4035 Government Public library Borrowers as a % of the resident population

4036 Government Public library Average number of issues per borrower

4037 Government Public library Average time taken to satisfy book requests

4038 Government Public library Number of attendances per 1,000 population

4039 Government Public library Total registered Library members

4040 Real Estate Residential % of empty rental properties (vacancies)

4041 Real Estate Residential Rent collection as % of rent due

4042 Real Estate Residential Average relet time

4043 Real Estate Residential % of revenue from customer to % completion of project

4044 Real Estate Residential Average length of time property takes to sell

4045 Real Estate Residential Real Estate Cost Per Sales Lead

4046 Real Estate Residential Average fee per property sale

4047 Real Estate Residential Percentage late rent payments

4048 Real Estate Residential Real Estate Sales Leads Generated per Ad per Day Using Mobile Technology

4049 Real Estate Residential % of revenue from Booked flat to the total cost to be incurred

4050 Real Estate Residential Average property management fee per property manager

4051 Real Estate Residential Average number of tenancies managed per property manager

4052 Real Estate Residential Average property management fees per tenancy

4053 Real Estate Residential EH Ratio

4054 Real Estate Residential Rent arrears as percentage of rent due

4055 Real Estate Residential % of tenants with more than x weeks of arrears

4056 Real Estate Residential % of tenants in arrears who have had notices of Seeking Possession served

4057 Real Estate Residential % of tenants evicted as a result of rent arrears

4058 Real Estate Residential Housing energy efficiency




4059 Real Estate Residential Proportion of homes which are non-decent

4060 Real Estate Residential Average time taken to relet empty homes

4061 Real Estate Commercial % of empty rental properties (vacancies)

4062 Real Estate Commercial Rent collection as % of rent due

4063 Real Estate Commercial Average relet time

4064 Real Estate Commercial % of revenue from customer to % completion of project

4065 Real Estate Commercial Average length of time property takes to sell

4066 Real Estate Commercial Real Estate Cost Per Sales Lead

4067 Real Estate Commercial Average fee per property sale

4068 Real Estate Commercial Percentage late rent payments

4069 Real Estate Commercial Real Estate Sales Leads Generated per Ad per Day Using Mobile Technology

4070 Real Estate Commercial % of revenue from Booked flat to the total cost to be incurred

4071 Real Estate Commercial Average property management fee per property manager

4072 Real Estate Commercial Average number of tenancies managed per property manager

4073 Real Estate Commercial Average property management fees per tenancy

4074 Real Estate Commercial EH Ratio

4075 Real Estate Commercial Rent arrears as percentage of rent due

4076 Real Estate Commercial % of tenants with more than x weeks of arrears

4077 Real Estate Commercial % of tenants in arrears who have had notices of Seeking Possession served

4078 Real Estate Commercial % of tenants evicted as a result of rent arrears

4079 Real Estate Commercial Housing energy efficiency

4080 Real Estate Commercial Proportion of homes which are non-decent

4081 Real Estate Commercial Average time taken to relet empty homes

4082 Sports Basketball Average losses per season

4083 Sports Basketball Average player retention

4084 Sports Basketball Average playoff appearances

4085 Sports Basketball Average playoff wins

4086 Sports Basketball Average playoff losses

4087 Sports Basketball Average points per game for starting players

4088 Sports Basketball Average points per game for bench players

4089 Transportation Ontime delivery and pickup [Load, stop and shipment]

4090 Transportation Turnaround time

4091 Transportation Average age of fleet

4092 Transportation Damages as % of throughput

4093 Transportation % of orders delivered with damaged products/items

4094 Transportation % of warranty work costs recovered through claims

4095 Transportation % of orders/items arrives at the right location

4096 Transportation Quantity per shipment

4097 Transportation Average Freight Revenue per Ton-Mile

4098 Transportation Average number of stops per trip

4099 Transportation Freight cost per unit shipped

4100 Transportation On-time pickups

4101 Transportation Transit time

4102 Transportation Freight bill accuracy

4103 Transportation Accessorials as percent of total freight

4104 Transportation % of undamaged goods after shipping/transportation

4105 Transportation Optimize Load Fulfilment (OLF) %

4106 Transportation Claims as % of freight costs

4107 Transportation % of truckload capacity utilized

4108 Transportation Cargo throughput

4109 Transportation Net tonne kilometre (NTKM)

4110 Transportation Empty miles

4111 Transportation Fuel usage / Ton / Km

4112 Transportation Total warranty work hours / costs

4113 Transportation % of warranty work with submitted claims

4114 Transportation Average cost involved with import or export transaction

4115 Transportation Vehicle time utilization

4116 Transportation Transportation quality of service

4117 Transportation Aircraft emissions per payload capacity

4118 Transportation Fuel costs / Ton / Km

4119 Transportation Aviation Air traffic control Total cost per Km controlled

4120 Transportation Aviation Air traffic control Total cost per flight hour controlled

4121 Transportation Aviation Airline Turnaround time

4122 Transportation Aviation Airline Average age of fleet

4123 Transportation Aviation Airline Fuel cost as % of total costs

4124 Transportation Aviation Airline Percentage of seats utilized (Load factor)

4125 Transportation Aviation Airline % of lost bags/luggage

4126 Transportation Aviation Airline % of on-time arrival of flights




4127 Transportation Aviation Airline % of reservation requests cancelled with penalty

4128 Transportation Aviation Airline % of reservation requests cancelled without penalty

4129 Transportation Aviation Airline Accidents per 100,000 flight hours

4130 Transportation Aviation Airline % of traffic revenue

4131 Transportation Aviation Airline % of cancelled flights

4132 Transportation Aviation Airline % of on-time departure of flights

4133 Transportation Aviation Airline Revenue per available seat

4134 Transportation Aviation Airline % of air carrier delays

4135 Transportation Aviation Airline Cost per flight hour

4136 Transportation Aviation Airline % of flights diverted

4137 Transportation Aviation Airline Number of lost luggage reports per 1,000 passengers

4138 Transportation Aviation Airline Number of involuntary denied boarding per 10,000 passengers.

4139 Transportation Aviation Airline Cargo throughput

4140 Transportation Aviation Airline % of e-tickets

4141 Transportation Aviation Airline Vehicle time utilization

4142 Transportation Aviation Airline Revenue seat/passenger-kilometre (RPK)

4143 Transportation Aviation Airline Block hours

4144 Transportation Aviation Airline Available seats per departure

4145 Transportation Aviation Airline Fuel per block hour

4146 Transportation Aviation Airline Available seat per mile

4147 Transportation Aviation Airline Revenue passenger per mile

4148 Transportation Aviation Airline Revenue per available seat per mile

4149 Transportation Aviation Airline Passenger volume

4150 Transportation Aviation Airline Revenue tonnekilometre (RTK)

4151 Transportation Aviation Airline % of national airspace system delays

4152 Transportation Aviation Airline % of cancelled reservation requests

4153 Transportation Aviation Airline Aircraft emissions per payload capacity

4154 Transportation Aviation Airline Average stage length

4155 Transportation Aviation Airline Average flight distance per crew member

4156 Transportation Aviation Airline Average number of flight hours per crew member

4157 Transportation Aviation Airline % of total fleet that meets noise requirements

4158 Transportation Aviation Airport % of lost bags/luggage

4159 Transportation Aviation Airport % of air carrier delays

4160 Transportation Aviation Airport % of flights diverted

4161 Transportation Aviation Airport Number of lost luggage reports per 1,000 passengers

4162 Transportation Aviation Airport Passenger volume

4163 Transportation Aviation Airport % of total revenue from non-aviation activities

4164 Transportation Aviation Airport Average aircraft landing fee

4165 Transportation Aviation Airport % of national airspace system delays

4166 Transportation Aviation Airport Average number of check-in counters per flight

4167 Transportation Aviation Airport Average duration of total check-in

4168 Transportation Aviation Airport Average duration between off-block time and first-bag

4169 Transportation Aviation Airport Average duration between off-block time and last-bag

4170 Transportation Aviation Airport Average immigration time

4171 Transportation Aviation Airport Average number of weather delays

4172 Transportation Aviation Maintenance Operations % of Airframe labor

4173 Transportation Aviation Maintenance Operations % of Engine labor

4174 Transportation Aviation Maintenance Operations % of Outside Repairs

4175 Transportation Aviation Maintenance Operations % of parts, materials and inventory.

4176 Transportation Aviation Maintenance Operations % of outsourcing

4177 Transportation Aviation Maintenance Operations % of Insourcing from other Airlines and business

4178 Transportation Aviation Maintenance Operations % of Licensed Airframe and Powerplant Mechanic

4179 Transportation Aviation Maintenance Operations % of Aircraft Suport Mechanic-Non licensed

4180 Transportation Aviation Maintenance Operations % of fuel cost with associated Maintenance cost

4181 Transportation Aviation Maintenance Operations % of training on various Aircraft fleets

4182 Transportation Aviation Maintenance Operations % of Equipments such as jacks, special tools,vans etc

4183 Transportation Aviation Maintenance Operations % of Aircraft out of service delay

4184 Transportation Aviation Maintenance Operations % of bill of materials accuracy

4185 Transportation Aviation Maintenance Operations % of maintenance CASK

4186 Transportation Aviation Maintenance Operations % OF Time stock outs resulting in Aircraft on ground-AOG

4187 Transportation Aviation Maintenance Operations % OF Inventory value per aircraft

4188 Transportation Aviation Human Resources % of Aircraft mechanic salaries/training

4189 Transportation Aviation Human Resources % of pilot salaries/training

4190 Transportation Aviation Human Resources % of flight attendants salaries/training

4191 Transportation Aviation Human Resources % of non flight crews, non licensed employees

4192 Transportation Aviation Human Resources % of total job and lost time injuries

4193 Transportation Aviation Human Resources % of Avionics Technicans with FCC/NCATT Licences

4194 Transportation Aviation Aircraft Fleets/Series-300,400,500,800 # of changes in hangar amintenance by type and total fleet

4195 Transportation Aviation Aircraft Fleets/B717 % of narrow body aircraft

4196 Transportation Aviation Aircraft Fleets/B707 % of wide body aircraft




4197 Transportation Aviation Aircraft Fleets/DC-9 % of flight time per pilot per month

4198 Transportation Aviation Aircraft Fleets/MD 88 % of Training cost/pilot and type rating of flight crews

4199 Transportation Aviation Aircraft Fleets/AB320 % of simulator Utilization of flight crews

4200 Transportation Aviation Aircraft Fleets/B727 % of cockpit crew productivity and resourcefulness

4201 Transportation Aviation Aircraft Fleets/B767 controllable crew cost per airacraft block hours

4202 Transportation Aviation Aircraft Fleets/B757 Annual Aircraft block hours per unit of headcount per pilot

4203 Transportation Aviation Aircraft Fleets/B777 % of overnight workload accomplished

4204 Transportation Aviation Aircraft Fleets/B737 % of log page errors- should be zero

4205 Transportation Aviation Air traffic control % of retiring employees

4206 Transportation Aviation Air traffic control # of control towers servicing an airport

4207 Transportation Aviation Air traffic control % of air traffic congestion in an airport

4208 Transportation Aviation Air traffic control % of new air traffic controllers

4209 Transportation Aviation Air traffic control % of trained air traffic controllers

4210 Transportation Aviation Air traffic control % of work force per shift

4211 Transportation Aviation Services in the AirportsMeasures the time spent in average by passengers at arrival for customs control before

officially entering the destination country.

4212 Transportation Aviation Services in the Airports# Measures the average amount of time a flight that is departing or arriving at the airport is

delayed.

4213 Transportation Aviation Services in the AirportsMeasures the revenue generated by the airport authority from non aviation activities as a

percentage off total revenue registered at the end of the financial year.

4214 Transportation Aviation Services in the AirportsMeasures the total number of passengers departing from the airport during the reporting

period.

4215 Transportation Aviation Services in the AirportsMeasures the total number of passengers arriving at the airport by air during the reporting

period.

4216 Transportation Aviation Services in the Airports % of Waiting time at check-in

4217 Transportation Aviation Services in the Airports % of Waiting time at security

4218 Transportation Aviation Services in the Airports % of Number of baggage carts available

4219 Transportation Aviation Services in the Airports % of Waiting time at immigration

4220 Transportation Aviation Services in the Airports % of Waiting time at security

4221 Transportation Aviation Aviation Marketing/ Sales customer transition rate

4222 Transportation Aviation Aviation Marketing/ Sales Pricing and price elasticity

4223 Transportation Aviation Aviation Marketing/ Sales % of seasonality ratio.

4224 Transportation Aviation Aviation Marketing/ Sales % of bid success rates

4225 Transportation Aviation Aviation Marketing/ Sales % of promotion and sales regarding operations costs

4226 Transportation Aviation Aviation Marketing/ Sales % of increasing e-tickets use

4227 Transportation Aviation Aviation Marketing/ Sales% of redirecting customers to direct channels-B2B, online agencies, and

websites away from agents

4228 Transportation Aviation Aviation Marketing/ Sales % of market value against asset value

4229 Transportation Aviation Aviation Marketing/ Sales % of passengers travelling on each O and D

4230 Transportation Aviation Aviation Marketing/ Sales % Of market share/ share gap

4231 Transportation Aviation Aviation Logistics/Services Delivery % of repeat purchase

4232 Transportation Aviation Aviation Logistics/Services Delivery % of customer investment review

4233 Transportation Aviation Aviation Logistics/Services Delivery % of advertising productivity by channel

4234 Transportation Aviation Aviation Logistics/Services Delivery % of branding, % of outsourcing

4235 Transportation Aviation Aviation Services Development % Of Customer satisfication survey results

4236 Transportation Aviation Aviation Services Development % of logistics cost

4237 Transportation Aviation Aviation Services Development # of load utilisation

4238 Transportation Aviation Aviation Services Development % cost variances

4239 Transportation Aviation Aviation Services Development # of FAA infringments

4240 Transportation Aviation Aviation Services Development % fleet machines age spread

4241 Transportation Aviation Ground Operations/Equipments % of Royalty rate

4242 Transportation Aviation Ground Operations/Equipments % of licence fees

4243 Transportation Aviation Ground Operations/Equipments % of landing fees incured by airlines

4244 Transportation Aviation Ground Operations/Equipments % of maintenance costs.

4245 Transportation Aviation Ground Operations/Equipments % of Flight delay and cancellation

4246 Transportation Aviation Ground Operations/Equipments % of unscheduled Aircraft out-of services

4247 Transportation Aviation Ground Operations/Equipments % of miniunm equipment list-(MEL) and deferred items rates.

4248 Transportation Aviation Ground Operations/Equipments % of turn around time-TAT

4249 Transportation Aviation Ground Operations/Equipments % of on time delivery of Aircraft to maintenance

4250 Transportation Aviation Ground Operations/Equipments % of flights endangered(all seasons)

4251 Transportation Aviation Ground Operations/Equipments % of lost baggage on connecting flights

4252 Transportation Aviation Ground Operations/Equipments % of missed connections

4253 Transportation Aviation Ground Operations/Equipments # Ground damage rate

4254 Transportation Aviation Ground Operations/EquipmentsMeasures the percentage of electronic checked baggage screening equipment that is

operational out of the total number of screening equipment scheduled to be available.

4255 Transportation Aviation Ground Operations/Equipments

Measures the total number of air bridges the airport terminals are equipped with. An air

bridge is an enclosed expendable connector between an airport terminal gate and an

airplane.

4256 Transportation Aviation Ground Operations/EquipmentsMeasures the total number of aircraft movements, including both landings and departures

that are operated by the airport during the reporting period.




4257 Transportation Aviation Airlines/SubsidariesMeasures the average number of flights operated per week by the airport

authority during peak season.

4258 Transportation Aviation Airlines/Subsidaries Fuel costs / Ton / Km

4259 Transportation Aviation Airlines/Subsidaries Total cost per Km controlled

4260 Transportation Aviation Airlines/Subsidaries Total cost per flight hour controlled

4261 Transportation Aviation Airlines/Subsidaries Turnaround time

4262 Transportation Aviation Airlines/Subsidaries Average age of fleet

4263 Transportation Aviation Airlines/Subsidaries Fuel cost as % of total costs

4264 Transportation Aviation Airlines/Subsidaries Percentage of seats utilized (Load factor)

4265 Transportation Aviation Airlines/Subsidaries % of lost bags/luggage

4266 Transportation Aviation Airlines/Subsidaries % of on-time arrival of flights

4267 Transportation Aviation Airlines/Subsidaries % of reservation requests cancelled with penalty

4268 Transportation Aviation Aviation IT % of reservation requests cancelled without penalty

4269 Transportation Aviation Aviation IT Accidents per 100,000 flight hours

4270 Transportation Aviation Aviation IT % of traffic revenue

4271 Transportation Aviation Aviation IT % of cancelled flights

4272 Transportation Aviation Aviation IT % of on-time departure of flights

4273 Transportation Aviation Aviation IT Revenue per available seat

4274 Transportation Aviation Aviation IT Number of people working on a project versus the required number

4275 Transportation Aviation Aviation IT Number of capabilities (services that can be rendered)

4276 Transportation Aviation Aviation IT % of management information system

4277 Transportation Aviation Aviation IT % of security breaches

4278 Transportation Aviation Aviation IT % of data storage and web position.

4279 Transportation Aviation Aviation IT % of site downtime.

4280 Transportation Aviation Aviation IT % of e-tickets

4281 Transportation Aviation Aviation IT site click through intranet and extranet

4282 Transportation Aviation Climatic Conditions in Aviations % of functionality/stability

4283 Transportation Aviation Climatic Conditions in Aviations

Measures the percentage of flights that are diverted from the initial route and

redirected to other airports due to different reasons such as medical

emergencies, technical problems or unfavorable weather conditions out of the

total flights operated during the reporting period.

4284 Transportation Aviation Climatic Conditions in Aviations Measures the number of aircraft incidents that occur per 10000 departures

4285 Transportation Aviation Climatic Conditions in Aviations % of information overload.

4286 Transportation Aviation Climatic Conditions in Aviations Available seat per mile

4287 Transportation Aviation Climatic Conditions in Aviations Revenue passenger per mile

4288 Transportation Aviation Climatic Conditions in Aviations Revenue per available seat per mile

4289 Transportation Aviation Climatic Conditions in Aviations Passenger volume

4290 Transportation Aviation Climatic Conditions in Aviations Revenue tonnekilometre (RTK)

4291 Transportation Aviation Climatic Conditions in Aviations % of national airspace system delays

4292 Transportation Aviation Climatic Conditions in Aviations % of cancelled reservation requests

4293 Transportation Aviation Climatic Conditions in Aviations Aircraft emissions per payload capacity

4294 Transportation Aviation Aviation Administration Average stage length

4295 Transportation Aviation Aviation Administration Average flight distance per crew member

4296 Transportation Aviation Aviation Administration Average number of flight hours per crew member

4297 Transportation Aviation Airport % of total fleet that meets noise requirements

4298 Transportation Aviation Airport % of meeting time

4299 Transportation Aviation Airport Employee for facilities total space

4300 Transportation Aviation Airport % risk assessment

4301 Transportation Aviation Airport % of lost bags/luggage

4302 Transportation Aviation Airport % of air carrier delays

4303 Transportation Aviation Airport % of flights diverted

4304 Transportation Aviation Airport # of oubound and inbound aircraft

4305 Transportation Aviation Airport % of traffic delay

4306 Transportation Aviation Airport % of reliable landing equipment such as LOC, VOR, ILS,MLS

4307 Transportation Aviation Airport % of traffic incursion/bird strikes on takeoff and landing

4308 Transportation Aviation Airport # of runaways either parallel or crossed

4309 Transportation Aviation Airport Average duration between off-block time and last-bag

4310 Transportation Aviation Airport % of immigration and customs time/delay

4311 Transportation Aviation Airport Average number of weather delays

4312 Transportation Aviation General Aviation Airport % of lost bags/luggage

4313 Transportation Aviation General Aviation Airport % of air carrier delays

4314 Transportation Aviation General Aviation Airport % of flights diverted

4315 Transportation Aviation General Aviation Airport Number of lost luggage reports per 1,000 passengers

4316 Transportation Aviation General Aviation Airport Passenger volume

4317 Transportation Aviation General Aviation Airport % of total revenue from non-aviation activities

4318 Transportation Aviation General Aviation Airport Average aircraft landing fee

4319 Transportation Aviation General Aviation Airport % of national airspace system delays

4320 Transportation Aviation General Aviation Airport Average number of check-in counters per flight

4321 Transportation Aviation General Aviation Airport Average duration of total check-in

4322 Transportation Aviation General Aviation Airport Average duration between off-block time and first-bag




4323 Transportation Aviation General Aviation Airport Average duration between off-block time and last-bag

4324 Transportation Aviation General Aviation Airport Average immigration time

4325 Transportation Aviation General Aviation Airport Average number of weather delays

4326 Transportation Aviation General Aviation Maintenance Operations % of Airframe labor

4327 Transportation Aviation General Aviation Maintenance Operations % of Engine labor

4328 Transportation Aviation General Aviation Maintenance Operations % of Outside Repairs

4329 Transportation Aviation General Aviation Maintenance Operations % of parts, materials and inventory.

4330 Transportation Aviation General Aviation Maintenance Operations % of outsourcing

4331 Transportation Aviation General Aviation Maintenance Operations % of Insourcing from other Airlines and business

4332 Transportation Aviation General Aviation Maintenance Operations % of Licensed Airframe and Powerplant Mechanic

4333 Transportation Aviation General Aviation Maintenance Operations % of Aircraft Suport Mechanic-Non licensed

4334 Transportation Aviation General Aviation Maintenance Operations % of fuel cost with associated Maintenance cost

4335 Transportation Aviation General Aviation Maintenance Operations % of training on various Aircraft fleets

4336 Transportation Aviation General Aviation Maintenance Operations % of Equipments such as jacks, special tools,vans etc

4337 Transportation Aviation General Aviation Maintenance Operations % of Aircraft out of service delay

4338 Transportation Aviation General Aviation Maintenance Operations % of bill of materials accuracy

4339 Transportation Aviation General Aviation Maintenance Operations % of maintenance CASK

4340 Transportation Aviation General Aviation Maintenance Operations % OF Time stock outs resulting in Aircraft on ground-AOG

4341 Transportation Aviation General Aviation Maintenance Operations % OF Inventory value per aircraft

4342 Transportation Aviation General Aviation Human Resources % of Aircraft mechanic salaries/training

4343 Transportation Aviation General Aviation Human Resources % of pilot salaries/training

4344 Transportation Aviation General Aviation Human Resources % of flight attendants salaries/training

4345 Transportation Aviation General Aviation Human Resources % of non flight crews, non licensed employees

4346 Transportation Aviation General Aviation Human Resources % of total job and lost time injuries

4347 Transportation Aviation General Aviation Human Resources % of Avionics Technicans with FCC/NCATT Licences

4348 Transportation Aviation General Aviation Aircraft Fleets/Series-300,400,500,800 # of changes in hangar amintenance by type and total fleet

4349 Transportation Aviation General Aviation Aircraft Fleets/B717 % of narrow body aircraft

4350 Transportation Aviation General Aviation Aircraft Fleets/B707 % of wide body aircraft

4351 Transportation Aviation General Aviation Aircraft Fleets/DC-9 % of flight time per pilot per month

4352 Transportation Aviation General Aviation Aircraft Fleets/MD 88 % of Training cost/pilot and type rating of flight crews

4353 Transportation Aviation General Aviation Aircraft Fleets/AB320 % of simulator Utilization of flight crews

4354 Transportation Aviation General Aviation Aircraft Fleets/B727 % of cockpit crew productivity and resourcefulness

4355 Transportation Aviation General Aviation Aircraft Fleets/B767 controllable crew cost per airacraft block hours

4356 Transportation Aviation General Aviation Aircraft Fleets/B757 Annual Aircraft block hours per unit of headcount per pilot

4357 Transportation Aviation General Aviation Aircraft Fleets/B777 % of overnight workload accomplished

4358 Transportation Aviation General Aviation Aircraft Fleets/B737 % of log page errors- should be zero

4359 Transportation Aviation General Aviation Air traffic control % of retiring employees

4360 Transportation Aviation General Aviation Air traffic control # of control towers servicing an airport

4361 Transportation Aviation General Aviation Air traffic control % of air traffic congestion in an airport

4362 Transportation Aviation General Aviation Air traffic control % of new air traffic controllers

4363 Transportation Aviation General Aviation Air traffic control % of trained air traffic controllers

4364 Transportation Aviation General Aviation Air traffic control % of work force per shift

4365 Transportation Aviation General Aviation Services in the AirportsMeasures the time spent in average by passengers at arrival for customs control before

officially entering the destination country.

4366 Transportation Aviation General Aviation Services in the Airports# Measures the average amount of time a flight that is departing or arriving at the airport is

delayed.

4367 Transportation Aviation General Aviation Services in the AirportsMeasures the revenue generated by the airport authority from non aviation activities as a

percentage off total revenue registered at the end of the financial year.

4368 Transportation Aviation General Aviation Services in the AirportsMeasures the total number of passengers departing from the airport during the reporting

period.

4369 Transportation Aviation General Aviation Services in the AirportsMeasures the total number of passengers arriving at the airport by air during the reporting

period.

4370 Transportation Aviation General Aviation Services in the Airports % of Waiting time at check-in

4371 Transportation Aviation General Aviation Services in the Airports % of Waiting time at security

4372 Transportation Aviation General Aviation Services in the Airports % of Number of baggage carts available

4373 Transportation Aviation General Aviation Services in the Airports % of Waiting time at immigration

4374 Transportation Aviation General Aviation Services in the Airports % of Waiting time at security

4375 Transportation Aviation General Aviation Aviation Marketing/ Sales customer transition rate

4376 Transportation Aviation General Aviation Aviation Marketing/ Sales Pricing and price elasticity

4377 Transportation Aviation General Aviation Aviation Marketing/ Sales % of seasonality ratio.

4378 Transportation Aviation General Aviation Aviation Marketing/ Sales % of bid success rates

4379 Transportation Aviation General Aviation Aviation Marketing/ Sales % of promotion and sales regarding operations costs

4380 Transportation Aviation General Aviation Aviation Marketing/ Sales % of increasing e-tickets use

4381 Transportation Aviation General Aviation Aviation Marketing/ Sales% of redirecting customers to direct channels-B2B, online agencies, and

websites away from agents

4382 Transportation Aviation General Aviation Aviation Marketing/ Sales % of market value against asset value

4383 Transportation Aviation General Aviation Aviation Marketing/ Sales % of passengers travelling on each O and D

4384 Transportation Aviation General Aviation Aviation Marketing/ Sales % Of market share/ share gap

4385 Transportation Aviation General Aviation Aviation Logistics/Services Delivery % of repeat purchase

4386 Transportation Aviation General Aviation Aviation Logistics/Services Delivery % of customer investment review




4387 Transportation Aviation General Aviation Aviation Logistics/Services Delivery % of advertising productivity by channel

4388 Transportation Aviation General Aviation Aviation Logistics/Services Delivery % of branding, % of outsourcing

4389 Transportation Aviation General Aviation Aviation Services Development % Of Customer satisfication survey results

4390 Transportation Aviation General Aviation Aviation Services Development % of logistics cost

4391 Transportation Aviation General Aviation Aviation Services Development # of load utilisation

4392 Transportation Aviation General Aviation Aviation Services Development % cost variances

4393 Transportation Aviation General Aviation Aviation Services Development # of FAA infringments

4394 Transportation Aviation General Aviation Aviation Services Development % fleet machines age spread

4395 Transportation Aviation General Aviation Ground Operations/Equipments % of Royalty rate

4396 Transportation Aviation General Aviation Ground Operations/Equipments % of licence fees

4397 Transportation Aviation General Aviation Ground Operations/Equipments % of landing fees incured by airlines

4398 Transportation Aviation General Aviation Ground Operations/Equipments % of maintenance costs.

4399 Transportation Aviation General Aviation Ground Operations/Equipments % of Flight delay and cancellation

4400 Transportation Aviation General Aviation Ground Operations/Equipments % of unscheduled Aircraft out-of services

4401 Transportation Aviation General Aviation Ground Operations/Equipments % of miniunm equipment list-(MEL) and deferred items rates.

4402 Transportation Aviation General Aviation Ground Operations/Equipments % of turn around time-TAT

4403 Transportation Aviation General Aviation Ground Operations/Equipments % of on time delivery of Aircraft to maintenance

4404 Transportation Aviation General Aviation Ground Operations/Equipments % of flights endangered(all seasons)

4405 Transportation Aviation General Aviation Ground Operations/Equipments % of lost baggage on connecting flights

4406 Transportation Aviation General Aviation Ground Operations/Equipments % of missed connections

4407 Transportation Aviation General Aviation Ground Operations/Equipments # Ground damage rate

4408 Transportation Aviation General Aviation Ground Operations/EquipmentsMeasures the percentage of electronic checked baggage screening equipment that is

operational out of the total number of screening equipment scheduled to be available.

4409 Transportation Aviation General Aviation Ground Operations/Equipments

Measures the total number of air bridges the airport terminals are equipped with. An air

bridge is an enclosed expendable connector between an airport terminal gate and an

airplane.

4410 Transportation Aviation General Aviation Ground Operations/EquipmentsMeasures the total number of aircraft movements, including both landings and departures

that are operated by the airport during the reporting period.

4411 Transportation Aviation General Aviation ChartersMeasures the average number of flights operated per week by the airport

authority during peak season.

4412 Transportation Aviation General Aviation Charters Fuel costs / Ton / Km

4413 Transportation Aviation General Aviation Charters Total cost per Km controlled

4414 Transportation Aviation General Aviation Charters Total cost per flight hour controlled

4415 Transportation Aviation General Aviation Charters Turnaround time

4416 Transportation Aviation General Aviation Charters Average age of fleet

4417 Transportation Aviation General Aviation Charters Fuel cost as % of total costs

4418 Transportation Aviation General Aviation Charters Percentage of seats utilized (Load factor)

4419 Transportation Aviation General Aviation Charters % of lost bags/luggage

4420 Transportation Aviation General Aviation Charters % of on-time arrival of flights

4421 Transportation Aviation General Aviation Charters % of reservation requests cancelled with penalty

4422 Transportation Aviation General Aviation Aviation IT % of reservation requests cancelled without penalty

4423 Transportation Aviation General Aviation Aviation IT Accidents per 100,000 flight hours

4424 Transportation Aviation General Aviation Aviation IT % of traffic revenue

4425 Transportation Aviation General Aviation Aviation IT % of cancelled flights

4426 Transportation Aviation General Aviation Aviation IT % of on-time departure of flights

4427 Transportation Aviation General Aviation Aviation IT Revenue per available seat

4428 Transportation Aviation General Aviation Aviation IT Number of people working on a project versus the required number

4429 Transportation Aviation General Aviation Aviation IT Number of capabilities (services that can be rendered)

4430 Transportation Aviation General Aviation Aviation IT % of management information system

4431 Transportation Aviation General Aviation Aviation IT % of security breaches

4432 Transportation Aviation General Aviation Aviation IT % of data storage and web position.

4433 Transportation Aviation General Aviation Aviation IT % of site downtime.

4434 Transportation Aviation General Aviation Aviation IT % of e-tickets

4435 Transportation Aviation General Aviation Aviation IT site click through intranet and extranet

4436 Transportation Aviation General Aviation Climatic Conditions in Aviations % of functionality/stability

4437 Transportation Aviation General Aviation Climatic Conditions in Aviations

Measures the percentage of flights that are diverted from the initial route and

redirected to other airports due to different reasons such as medical

emergencies, technical problems or unfavorable weather conditions out of the

total flights operated during the reporting period.

4438 Transportation Aviation General Aviation Climatic Conditions in Aviations Measures the number of aircraft incidents that occur per 10000 departures

4439 Transportation Aviation General Aviation Climatic Conditions in Aviations % of information overload.

4440 Transportation Aviation General Aviation Climatic Conditions in Aviations Available seat per mile

4441 Transportation Aviation General Aviation Climatic Conditions in Aviations Revenue passenger per mile

4442 Transportation Aviation General Aviation Climatic Conditions in Aviations Revenue per available seat per mile

4443 Transportation Aviation General Aviation Climatic Conditions in Aviations Passenger volume

4444 Transportation Aviation General Aviation Climatic Conditions in Aviations Revenue tonnekilometre (RTK)

4445 Transportation Aviation General Aviation Climatic Conditions in Aviations % of national airspace system delays

4446 Transportation Aviation General Aviation Climatic Conditions in Aviations % of cancelled reservation requests

4447 Transportation Aviation General Aviation Climatic Conditions in Aviations Aircraft emissions per payload capacity

4448 Transportation Aviation General Aviation Aviation Administration Average stage length




4449 Transportation Aviation General Aviation Aviation Administration Average flight distance per crew member

4450 Transportation Aviation General Aviation Aviation Administration Average number of flight hours per crew member

4451 Transportation Aviation General Aviation Airport % of total fleet that meets noise requirements

4452 Transportation Aviation General Aviation Airport % of meeting time

4453 Transportation Aviation General Aviation Airport Employee for facilities total space

4454 Transportation Aviation General Aviation Airport % risk assessment

4455 Transportation Aviation General Aviation Airport % of lost bags/luggage

4456 Transportation Aviation General Aviation Airport % of air carrier delays

4457 Transportation Aviation General Aviation Airport % of flights diverted

4458 Transportation Aviation General Aviation Airport # of oubound and inbound aircraft

4459 Transportation Aviation General Aviation Airport % of traffic delay

4460 Transportation Aviation General Aviation Airport % of reliable landing equipment such as LOC, VOR, ILS,MLS

4461 Transportation Aviation General Aviation Airport % of traffic incursion/bird strikes on takeoff and landing

4462 Transportation Aviation General Aviation Airport # of runaways either parallel or crossed

4463 Transportation Aviation General Aviation Airport Average duration between off-block time and last-bag

4464 Transportation Aviation General Aviation Airport % of immigration and customs time/delay

4465 Transportation Aviation General Aviation Airport Average number of weather delays

4466 Transportation Rail Dwell time as % of transit time

4467 Transportation Rail Farebox recovery ratio

4468 Transportation Rail On-time reliability %

4469 Transportation Rail On-time reliability % during peak times

4470 Transportation Rail Seat availability %

4471 Transportation Rail Seat availability % during peak times

4472 Transportation Rail Average track quality index

4473 Transportation Rail AVG train speed

4474 Transportation Rail Avg boardings per hour

4475 Transportation Rail Commuter on time performance

4476 Transportation Rail Commuter # of lines

4477 Transportation Rail Commuter # of cars per line

4478 Transportation Rail Commuter # of cars per shift

4479 Transportation Rail Commuter # of trips

4480 Transportation Rail Commuter # of operators

4481 Transportation Rail Commuter cost per malfunction

4482 Transportation Rail Commuter cost of equipment

4483 Transportation Rail Commuter cost of electricity per day

4484 Transportation Rail Commuter cost of electricity per shift

4485 Transportation Rail Commuter cost of maintainence per shift

4486 Transportation Rail Commuter cost of maintainence per day

4487 Transportation Rail Commuter cost of maintainence per car

4488 Transportation Rail Commuter cost of maintainence per line

4489 Transportation Rail Commuter cost of supplies

4490 Transportation Rail Commuter cost per employee

4491 Transportation Rail Commuter cost per patron

4492 Transportation Rail Commuter # of breakdowns per shift

4493 Transportation Rail Commuter # of employees per day

4494 Transportation Rail Commuter # of employees per shift

4495 Transportation Rail Commuter Amount of time per malfuction

4496 Transportation Rail Commuter length of time per line

4497 Transportation Rail Commuter length of time between each station

4498 Transportation Rail Commuter length of time from end to end

4499 Transportation Rail Commuter # of mins between each station

4500 Transportation Rail Commuter Amount of time to close door

4501 Transportation Rail Commuter # of ADA announcements per station/ trip

4502 Transportation Rail Commuter # of emercencies per trip/ shift/day

4503 Transportation Rail Commuter # of passenger assistance calls per shift/ trip

4504 Transportation Rail Commuter # of delays per shift/ trip/ line

4505 Transportation Rail Commuter # of on times per shift/ trip/ line

4506 Transportation Rail Commuter # of breakdowns per shift

4507 Transportation Rail Commuter # of passenger per line/ trip/ car

4508 Transportation Rail Commuter # passenger per station

4509 Transportation Rail Commuter # of passengers getting on per station/trip/line

4510 Transportation Rail Commuter # of passengers getting off per station/trip/line

4511 Transportation Rail Commuter # of passengers on platform

4512 Transportation Rail Commuter # of passengers waiting for next train

4513 Transportation Rail Commuter # of seats per car

4514 Transportation Rail Commuter # of seats full per car/trip

4515 Transportation Rail Commuter # of seats empty per car/trip

4516 Transportation Rail Commuter # of passengers on train per trip/car

4517 Transportation Rail Commuter # of passengers in lead/ middle/end cars

4518 Transportation Rail Commuter # of times operator open/close door per trip/shift




4519 Transportation Rail Commuter # of passengers during peak hours

4520 Transportation Rail Commuter # of passengers during off peak hours

4521 Transportation Rail Commuter # of passengers per day/trip/shift

4522 Transportation Rail Commuter # of passengers transfering to different lines

4523 Transportation Rail Monorail on time performance

4524 Transportation Rail Monorail # of lines

4525 Transportation Rail Monorail # of cars per line

4526 Transportation Rail Monorail # of cars per shift

4527 Transportation Rail Monorail # of trips

4528 Transportation Rail Monorail # of operators

4529 Transportation Rail Monorail cost per malfunction

4530 Transportation Rail Monorail cost of equipment

4531 Transportation Rail Monorail cost of electricity per day

4532 Transportation Rail Monorail cost of electricity per shift

4533 Transportation Rail Monorail cost of maintainence per shift

4534 Transportation Rail Monorail cost of maintainence per day

4535 Transportation Rail Monorail cost of maintainence per car

4536 Transportation Rail Monorail cost of maintainence per line

4537 Transportation Rail Monorail cost of supplies

4538 Transportation Rail Monorail cost per employee

4539 Transportation Rail Monorail cost per patron

4540 Transportation Rail Monorail # of breakdowns per shift

4541 Transportation Rail Monorail # of employees per day

4542 Transportation Rail Monorail # of employees per shift

4543 Transportation Rail Monorail Amount of time per malfuction

4544 Transportation Rail Monorail length of time per line

4545 Transportation Rail Monorail length of time between each station

4546 Transportation Rail Monorail length of time from end to end

4547 Transportation Rail Monorail # of mins between each station

4548 Transportation Rail Monorail Amount of time to close door

4549 Transportation Rail Monorail # of ADA announcements per station/ trip

4550 Transportation Rail Monorail # of emercencies per trip/ shift/day

4551 Transportation Rail Monorail # of passenger assistance calls per shift/ trip

4552 Transportation Rail Monorail # of delays per shift/ trip/ line

4553 Transportation Rail Monorail # of on times per shift/ trip/ line

4554 Transportation Rail Monorail # of breakdowns per shift

4555 Transportation Rail Monorail # of passenger per line/ trip/ car

4556 Transportation Rail Monorail # passenger per station

4557 Transportation Rail Monorail # of passengers getting on per station/trip/line

4558 Transportation Rail Monorail # of passengers getting off per station/trip/line

4559 Transportation Rail Monorail # of passengers on platform

4560 Transportation Rail Monorail # of passengers waiting for next train

4561 Transportation Rail Monorail # of seats per car

4562 Transportation Rail Monorail # of seats full per car/trip

4563 Transportation Rail Monorail # of seats empty per car/trip

4564 Transportation Rail Monorail # of passengers on train per trip/car

4565 Transportation Rail Monorail # of passengers in lead/ middle/end cars

4566 Transportation Rail Monorail # of times operator open/close door per trip/shift

4567 Transportation Rail Monorail # of passengers during peak hours

4568 Transportation Rail Monorail # of passengers during off peak hours

4569 Transportation Rail Monorail # of passengers per day/trip/shift

4570 Transportation Rail Monorail # of passengers transfering to different lines

4571 Transportation Rail Train on time performance

4572 Transportation Rail Train # of lines

4573 Transportation Rail Train # of cars per line

4574 Transportation Rail Train # of cars per shift

4575 Transportation Rail Train # of trips

4576 Transportation Rail Train # of operators

4577 Transportation Rail Train cost per malfunction

4578 Transportation Rail Train cost of equipment

4579 Transportation Rail Train cost of electricity per day

4580 Transportation Rail Train cost of electricity per shift

4581 Transportation Rail Train cost of maintainence per shift

4582 Transportation Rail Train cost of maintainence per day

4583 Transportation Rail Train cost of maintainence per car

4584 Transportation Rail Train cost of maintainence per line

4585 Transportation Rail Train cost of supplies

4586 Transportation Rail Train cost per employee

4587 Transportation Rail Train cost per patron

4588 Transportation Rail Train # of breakdowns per shift




4589 Transportation Rail Train # of employees per day

4590 Transportation Rail Train # of employees per shift

4591 Transportation Rail Train Amount of time per malfuction

4592 Transportation Rail Train length of time per line

4593 Transportation Rail Train length of time between each station

4594 Transportation Rail Train length of time from end to end

4595 Transportation Rail Train # of mins between each station

4596 Transportation Rail Train Amount of time to close door

4597 Transportation Rail Train # of ADA announcements per station/ trip

4598 Transportation Rail Train # of emercencies per trip/ shift/day

4599 Transportation Rail Train # of passenger assistance calls per shift/ trip

4600 Transportation Rail Train # of delays per shift/ trip/ line

4601 Transportation Rail Train # of on times per shift/ trip/ line

4602 Transportation Rail Train # of breakdowns per shift

4603 Transportation Rail Train # of passenger per line/ trip/ car

4604 Transportation Rail Train # passenger per station

4605 Transportation Rail Train # of passengers getting on per station/trip/line

4606 Transportation Rail Train # of passengers getting off per station/trip/line

4607 Transportation Rail Train # of passengers on platform

4608 Transportation Rail Train # of passengers waiting for next train

4609 Transportation Rail Train # of seats per car

4610 Transportation Rail Train # of seats full per car/trip

4611 Transportation Rail Train # of seats empty per car/trip

4612 Transportation Rail Train # of passengers on train per trip/car

4613 Transportation Rail Train # of passengers in lead/ middle/end cars

4614 Transportation Rail Train # of times operator open/close door per trip/shift

4615 Transportation Rail Train # of passengers during peak hours

4616 Transportation Rail Train # of passengers during off peak hours

4617 Transportation Rail Train # of passengers per day/trip/shift

4618 Transportation Rail Train # of passengers transfering to different lines

4619 Transportation Rail High Speed Train on time performance

4620 Transportation Rail High Speed Train # of lines

4621 Transportation Rail High Speed Train # of cars per line

4622 Transportation Rail High Speed Train # of cars per shift

4623 Transportation Rail High Speed Train # of trips

4624 Transportation Rail High Speed Train # of operators

4625 Transportation Rail High Speed Train cost per malfunction

4626 Transportation Rail High Speed Train cost of equipment

4627 Transportation Rail High Speed Train cost of electricity per day

4628 Transportation Rail High Speed Train cost of electricity per shift

4629 Transportation Rail High Speed Train cost of maintainence per shift

4630 Transportation Rail High Speed Train cost of maintainence per day

4631 Transportation Rail High Speed Train cost of maintainence per car

4632 Transportation Rail High Speed Train cost of maintainence per line

4633 Transportation Rail High Speed Train cost of supplies

4634 Transportation Rail High Speed Train cost per employee

4635 Transportation Rail High Speed Train cost per patron

4636 Transportation Rail High Speed Train # of breakdowns per shift

4637 Transportation Rail High Speed Train # of employees per day

4638 Transportation Rail High Speed Train # of employees per shift

4639 Transportation Rail High Speed Train Amount of time per malfuction

4640 Transportation Rail High Speed Train length of time per line

4641 Transportation Rail High Speed Train length of time between each station

4642 Transportation Rail High Speed Train length of time from end to end

4643 Transportation Rail High Speed Train # of mins between each station

4644 Transportation Rail High Speed Train Amount of time to close door

4645 Transportation Rail High Speed Train # of ADA announcements per station/ trip

4646 Transportation Rail High Speed Train # of emercencies per trip/ shift/day

4647 Transportation Rail High Speed Train # of passenger assistance calls per shift/ trip

4648 Transportation Rail High Speed Train # of delays per shift/ trip/ line

4649 Transportation Rail High Speed Train # of on times per shift/ trip/ line

4650 Transportation Rail High Speed Train # of breakdowns per shift

4651 Transportation Rail High Speed Train # of passenger per line/ trip/ car

4652 Transportation Rail High Speed Train # passenger per station

4653 Transportation Rail High Speed Train # of passengers getting on per station/trip/line

4654 Transportation Rail High Speed Train # of passengers getting off per station/trip/line

4655 Transportation Rail High Speed Train # of passengers on platform

4656 Transportation Rail High Speed Train # of passengers waiting for next train

4657 Transportation Rail High Speed Train # of seats per car

4658 Transportation Rail High Speed Train # of seats full per car/trip




4659 Transportation Rail High Speed Train # of seats empty per car/trip

4660 Transportation Rail High Speed Train # of passengers on train per trip/car

4661 Transportation Rail High Speed Train # of passengers in lead/ middle/end cars

4662 Transportation Rail High Speed Train # of times operator open/close door per trip/shift

4663 Transportation Rail High Speed Train # of passengers during peak hours

4664 Transportation Rail High Speed Train # of passengers during off peak hours

4665 Transportation Rail High Speed Train # of passengers per day/trip/shift

4666 Transportation Rail High Speed Train # of passengers transfering to different lines

4667 Transportation Shipping Fuel cost as % of total costs

4668 Transportation Shipping Trailer fill %

4669 Transportation Shipping % of cargo damaged or lost during cargo operations

4670 Transportation Shipping Ballast water discharge violations

4671 Transportation Shipping % of new cadets assigned to vessels

4672 Transportation Shipping % of injured passengers during passenger handling operations

4673 Transportation Shipping % of lost or damaged cargo during sea voyage

4674 Transportation Shipping % of injured passengers during sea voyage

4675 Transportation Shipping Number of navigational incidents

4676 Transportation Shipping % of customized shipping solutions

4677 Transportation Shipping Number of MARPOL violations

4678 Transportation Shipping % of voyage deviation

4679 Transportation Cargo Fuel cost as % of total costs

4680 Transportation Cargo Trailer fill %

4681 Transportation Cargo % of cargo damaged or lost during cargo operations

4682 Transportation Cargo Ballast water discharge violations

4683 Transportation Cargo % of new cadets assigned to vessels

4684 Transportation Cargo % of injured passengers during passenger handling operations

4685 Transportation Cargo % of lost or damaged cargo during sea voyage

4686 Transportation Cargo % of injured passengers during sea voyage

4687 Transportation Cargo Number of navigational incidents

4688 Transportation Cargo % of customized shipping solutions

4689 Transportation Cargo Number of MARPOL violations

4690 Transportation Cargo % of voyage deviation

4691 Utilities Energy Network overhead percentage

4692 Utilities Energy Oil reserves

4693 Utilities Energy Own power generation as % of total power

4694 Utilities Energy Commercial power sales as % of total sales

4695 Utilities Energy Residential power sales as % of total sales

4696 Utilities Energy Industrial power sales as % of total sales

4697 Utilities Energy Connection density per km network

4698 Utilities Energy Connection density per service area

4699 Utilities Energy Load density

4700 Utilities Energy Amount of radioactive waste

4701 Utilities Telecommunications Broadband subscribers as % of fixed voice lines

4702 Utilities Telecommunications IPTV/digital video subscribers as % of fixed voice lines

4703 Utilities Telecommunications Downtime

4704 Utilities Telecommunications Average revenue per user (ARPU)

4705 Utilities Telecommunications Availability

4706 Utilities Telecommunications WLR Repair: Average time to restore service

4707 Utilities Telecommunications Mean Opinion Score (MOS)

4708 Utilities Telecommunications Average Revenue Per Employee (ARPE)

4709 Utilities Telecommunications BSS/OSS cost ratio

4710 Utilities Telecommunications Average revenue realisation (ARR) from each unit of usage

4711 Utilities Telecommunications Mean Time To Detect (MTTD)

4712 Utilities Telecommunications WLR Provision: percentage of orders provided on time

4713 Utilities Telecommunications % of non-voice revenue

4714 Utilities Telecommunications Grade of Service (GoS)

4715 Utilities Telecommunications Average Revenue Per Subscriber (ARPS)

4716 Utilities Telecommunications Access Lines Per Employee (ALPE)

4717 Utilities Telecommunications Access Lines Per Call Centre Employee (ALPCCE)

4718 Utilities Telecommunications % of population covered with telecommunication services

4719 Utilities Telecommunications % of land covered with telecommunication services

4720 Utilities Telecommunications MoU per subscriber for Voice usage

4721 Utilities Telecommunications Service Life

4722 Utilities Telecommunications Bit Rate

4723 Utilities Telecommunications Bit Error Ratio (BER)

4724 Utilities Telecommunications Call completion ratio

4725 Utilities Telecommunications Prepaid ARPU

4726 Utilities Telecommunications Contract-based ARPU

4727 Utilities Telecommunications Revenue per voice-minute

4728 Utilities Telecommunications Cost of managing processes




4729 Utilities Cable Broadband subscribers as % of fixed voice lines

4730 Utilities Cable IPTV/digital video subscribers as % of fixed voice lines

4731 Utilities Cable Downtime

4732 Utilities Cable Average revenue per user (ARPU)

4733 Utilities Cable Availability

4734 Utilities Cable WLR Repair: Average time to restore service

4735 Utilities Cable Mean Opinion Score (MOS)

4736 Utilities Cable Average Revenue Per Employee (ARPE)

4737 Utilities Cable BSS/OSS cost ratio

4738 Utilities Cable Average revenue realisation (ARR) from each unit of usage

4739 Utilities Cable Mean Time To Detect (MTTD)

4740 Utilities Cable WLR Provision: percentage of orders provided on time

4741 Utilities Cable % of non-voice revenue

4742 Utilities Cable Grade of Service (GoS)

4743 Utilities Cable Average Revenue Per Subscriber (ARPS)

4744 Utilities Cable Access Lines Per Employee (ALPE)

4745 Utilities Cable Access Lines Per Call Centre Employee (ALPCCE)

4746 Utilities Cable % of population covered with telecommunication services

4747 Utilities Cable % of land covered with telecommunication services

4748 Utilities Cable MoU per subscriber for Voice usage

4749 Utilities Cable Service Life

4750 Utilities Cable Bit Rate

4751 Utilities Cable Bit Error Ratio (BER)

4752 Utilities Cable Call completion ratio

4753 Utilities Cable Prepaid ARPU

4754 Utilities Cable Contract-based ARPU

4755 Utilities Cable Revenue per voice-minute

4756 Utilities Cable Cost of managing processes

4757 Utilities Digital Telephone Broadband subscribers as % of fixed voice lines

4758 Utilities Digital Telephone IPTV/digital video subscribers as % of fixed voice lines

4759 Utilities Digital Telephone Downtime

4760 Utilities Digital Telephone Average revenue per user (ARPU)

4761 Utilities Digital Telephone Availability

4762 Utilities Digital Telephone WLR Repair: Average time to restore service

4763 Utilities Digital Telephone Mean Opinion Score (MOS)

4764 Utilities Digital Telephone Average Revenue Per Employee (ARPE)

4765 Utilities Digital Telephone BSS/OSS cost ratio

4766 Utilities Digital Telephone Average revenue realisation (ARR) from each unit of usage

4767 Utilities Digital Telephone Mean Time To Detect (MTTD)

4768 Utilities Digital Telephone WLR Provision: percentage of orders provided on time

4769 Utilities Digital Telephone % of non-voice revenue

4770 Utilities Digital Telephone Grade of Service (GoS)

4771 Utilities Digital Telephone Average Revenue Per Subscriber (ARPS)

4772 Utilities Digital Telephone Access Lines Per Employee (ALPE)

4773 Utilities Digital Telephone Access Lines Per Call Centre Employee (ALPCCE)

4774 Utilities Digital Telephone % of population covered with telecommunication services

4775 Utilities Digital Telephone % of land covered with telecommunication services

4776 Utilities Digital Telephone MoU per subscriber for Voice usage

4777 Utilities Digital Telephone Service Life

4778 Utilities Digital Telephone Bit Rate

4779 Utilities Digital Telephone Bit Error Ratio (BER)

4780 Utilities Digital Telephone Call completion ratio

4781 Utilities Digital Telephone Prepaid ARPU

4782 Utilities Digital Telephone Contract-based ARPU

4783 Utilities Digital Telephone Revenue per voice-minute

4784 Utilities Digital Telephone Cost of managing processes

4785 Utilities Electricity Broadband subscribers as % of fixed voice lines

4786 Utilities Electricity IPTV/digital video subscribers as % of fixed voice lines

4787 Utilities Electricity Downtime

4788 Utilities Electricity Average revenue per user (ARPU)

4789 Utilities Electricity Availability

4790 Utilities Electricity WLR Repair: Average time to restore service

4791 Utilities Electricity Mean Opinion Score (MOS)

4792 Utilities Electricity Average Revenue Per Employee (ARPE)

4793 Utilities Electricity BSS/OSS cost ratio

4794 Utilities Electricity Average revenue realisation (ARR) from each unit of usage

4795 Utilities Electricity Mean Time To Detect (MTTD)

4796 Utilities Electricity WLR Provision: percentage of orders provided on time

4797 Utilities Electricity % of non-voice revenue

4798 Utilities Electricity Grade of Service (GoS)




4799 Utilities Electricity Average Revenue Per Subscriber (ARPS)

4800 Utilities Electricity Access Lines Per Employee (ALPE)

4801 Utilities Electricity Access Lines Per Call Centre Employee (ALPCCE)

4802 Utilities Electricity % of population covered with telecommunication services

4803 Utilities Electricity % of land covered with telecommunication services

4804 Utilities Electricity MoU per subscriber for Voice usage

4805 Utilities Electricity Service Life

4806 Utilities Electricity Bit Rate

4807 Utilities Electricity Bit Error Ratio (BER)

4808 Utilities Electricity Call completion ratio

4809 Utilities Electricity Prepaid ARPU

4810 Utilities Electricity Contract-based ARPU

4811 Utilities Electricity Revenue per voice-minute

4812 Utilities Electricity Cost of managing processes

4813 Wholesale & Retail Product handled per merchandiser

4814 Wholesale & Retail Retail % of total stock that is not displayed to customers

4815 Wholesale & Retail Retail Profit per Customer Visit

4816 Wholesale & Retail Retail Average sales per customer or transaction

4817 Wholesale & Retail Retail Sales per square foot / meter

4818 Wholesale & Retail Retail Shelf space profitability

4819 Wholesale & Retail Retail Sales per selling hour

4820 Wholesale & Retail Retail Sales per labour hour

4821 Wholesale & Retail Retail Store conversion rate

4822 Wholesale & Retail Retail Units per customer or transaction

4823 Wholesale & Retail Retail Coupon conversion percentage

4824 Wholesale & Retail Retail % of retail stores audited on hygiene and quality criteria

4825 Wholesale & Retail Retail Promotion share

4826 Wholesale & Retail Retail Shortages/overages in cash registers

4827 Wholesale & Retail Retail Sell-through %

4828 Wholesale & Retail Retail Scanning percentage in store

4829 Wholesale & Retail Retail Percentage of perishable items with past due date

4830 Wholesale & Retail Retail Sales at stores open at least a year

4831 Wholesale & Retail Retail Product visibility on shelf

4832 Wholesale & Retail Retail Product share on shelf

4833 Wholesale & Retail Retail Markdown goods %

4834 Wholesale & Retail Retail Price premium

4835 Wholesale & Retail Retail Gross Margin Return on Inventory Investment

4836 Wholesale & Retail Retail Gross Margin as a % of selling price

4837 Wholesale & Retail Retail Inventory Turns

4838 Wholesale & Retail Retail Mystery Shopper Audit Scores (combined)

4839 Wholesale & Retail Wholesale Duration from order creation to service delivery

4840 Wholesale & Retail Wholesale # of Manufacturers

4841 Wholesale & Retail Wholesale Time to supplier delivery

4842 Wholesale & Retail Wholesale % of damaged goods

4843 Wholesale & Retail Wholesale # of returned orders

4844 Wholesale & Retail Wholesale % increase in # of suppliers

4845 Wholesale & Retail Wholesale # of orders per supplier

4846 Wholesale & Retail Wholesale Length of supplier relationship

4847 Wholesale & Retail Wholesale Average $ value per supplier

4848 Wholesale & Retail Wholesale $ cost per discounted items

4849 Wholesale & Retail Wholesale $ cost per discontinued items

4850 Wholesale & Retail Wholesale % profit per item

4851 Wholesale & Retail Wholesale Cost per item

4852 Wholesale & Retail Wholesale Average order

4853 Wholesale & Retail Wholesale # of items per order

4854 Wholesale & Retail Wholesale # of items per customer

4855 Wholesale & Retail Wholesale Sales growth

4856 Wholesale & Retail Wholesale Saled growth by category / product

4857 Wholesale & Retail Wholesale Gross margin

4858 Wholesale & Retail Wholesale % of repeat sales

4859 Wholesale & Retail Wholesale # of repeat orders

4860 Industries Goods & Manufacturing Packaging Total weight of consumer packaging sold per year

4861 Industries Goods & Manufacturing Packaging Energy used to produce packaging (M Joules)

4862 Industries Goods & Manufacturing Packaging Water used to produce packaging (K Liters)

4863 Industries Goods & Manufacturing PackagingNumber of improvements in manufacture to minimize the environmental impacts

of packaging

4864 Industries Goods & Manufacturing PackagingNumber of Improvements in packaging design to minimize environmental

impacts of packaging

4865 Industries Goods & Manufacturing PackagingNumber of improvements in distribution to minimize the environmental impacts

of packaging




4866 Industries Goods & Manufacturing Packaging Total weight, by type, of “ non-recyclable” consumer packaging sold per year.

4867 Industries Goods & Manufacturing Packaging Total weight of consumer packaging disposed to landfill

4868 Industries Goods & Manufacturing PackagingConsumer packaging as a % by weight of total waste and relative to other waste

stream components

4869 Industries Goods & Manufacturing Packaging Total weight of consumer packaging recycled through Domestic recovery systems

4870 Industries Goods & Manufacturing PackagingTotal weight of consumer packaging recycled through Away from Home recovery

systems

4871 Industries Goods & Manufacturing Packaging Total weight of recycled consumer packaging sold to end-users.

4872 Industries Goods & Manufacturing Packaging Percentage of households with access to curbside collection systems

4873 Industries Goods & Manufacturing Packaging Percentage of households with access to other domestic collection systems

4874 Industries Goods & Manufacturing PackagingNumber of commercial and industrial facilities with packaging recycling collection

systems

4875 Industries Goods & Manufacturing Packaging Contamination rates in consumer packaging recovery systems

4876 Industries Goods & Manufacturing PackagingImprovements in consumer knowledge about the functional attributes of

packaging, including recyclability / reuse

4877 Industries Goods & Manufacturing PackagingConsumer awareness of packaging types: recyclable, compostable, made of

renewable sources

4878 Industries Goods & Manufacturing PackagingEstimated tonnage of consumer packaging sent for recycling from on-site

collection facilities.

4879 Industries Goods & Manufacturing PackagingEstimated tonnage of consumer packaging sent to landfill from on-site collection

facilities.

4880 Industries Goods & Manufacturing Packaging Total Expenditures with Recycled purchasing policy or practices

4881 Industries Goods & Manufacturing Packaging Total Expenditures with packaging collection fees

4882 Industries Goods & Manufacturing Packaging Total Expenditures with packaging deposit fees

4883 Industries Goods & Manufacturing Packaging Packaging used, by weight, per transaction count in Foodservice

4884 Industries Goods & Manufacturing PackagingAverage % per year, of post-consumer recycled content in plastic packaging

manufactured.

4885 Industries Goods & Manufacturing PackagingAverage % per year, of post-consumer recycled content in paper packaging

manufactured.

4886 Industries Goods & Manufacturing PackagingAverage % per year, of post-consumer recycled content in metal packaging

manufactured.

4887 Industries Goods & Manufacturing PackagingNumber of changes to product protection affecting amount & type of packaging

used

4888 Industries Goods & Manufacturing PackagingNumber of changes to consumers safety affecting amount & type of packaging

used

4889 Industries Goods & Manufacturing PackagingNumber of changes to supply chain considerations affecting amount & type of

packaging used

4890 Industries Goods & Manufacturing Recycling Total weight of consumer packaging sold per year

4891 Industries Goods & Manufacturing Recycling Energy used to produce packaging (M Joules)

4892 Industries Goods & Manufacturing Recycling Water used to produce packaging (K Liters)

4893 Industries Goods & Manufacturing RecyclingNumber of improvements in manufacture to minimize the environmental impacts

of packaging

4894 Industries Goods & Manufacturing RecyclingNumber of Improvements in packaging design to minimize environmental

impacts of packaging

4895 Industries Goods & Manufacturing RecyclingNumber of improvements in distribution to minimize the environmental impacts

of packaging

4896 Industries Goods & Manufacturing Recycling Total weight, by type, of “ non-recyclable” consumer packaging sold per year.

4897 Industries Goods & Manufacturing Recycling Total weight of consumer packaging disposed to landfill

4898 Industries Goods & Manufacturing RecyclingConsumer packaging as a % by weight of total waste and relative to other waste

stream components

4899 Industries Goods & Manufacturing Recycling Total weight of consumer packaging recycled through Domestic recovery systems

4900 Industries Goods & Manufacturing RecyclingTotal weight of consumer packaging recycled through Away from Home recovery

systems

4901 Industries Goods & Manufacturing Recycling Total weight of recycled consumer packaging sold to end-users.

4902 Industries Goods & Manufacturing Recycling Percentage of households with access to curbside collection systems

4903 Industries Goods & Manufacturing Recycling Percentage of households with access to other domestic collection systems

4904 Industries Goods & Manufacturing RecyclingNumber of commercial and industrial facilities with packaging recycling collection

systems

4905 Industries Goods & Manufacturing Recycling Contamination rates in consumer packaging recovery systems

4906 Industries Goods & Manufacturing RecyclingImprovements in consumer knowledge about the functional attributes of

packaging, including recyclability / reuse

4907 Industries Goods & Manufacturing RecyclingConsumer awareness of packaging types: recyclable, compostable, made of

renewable sources




4908 Industries Goods & Manufacturing RecyclingEstimated tonnage of consumer packaging sent for recycling from on-site

collection facilities.

4909 Industries Goods & Manufacturing RecyclingEstimated tonnage of consumer packaging sent to landfill from on-site collection

facilities.

4910 Industries Goods & Manufacturing Recycling Total Expenditures with Recycled purchasing policy or practices

4911 Industries Goods & Manufacturing Recycling Total Expenditures with packaging collection fees

4912 Industries Goods & Manufacturing Recycling Total Expenditures with packaging deposit fees

4913 Industries Goods & Manufacturing Recycling Packaging used, by weight, per transaction count in Foodservice

4914 Industries Goods & Manufacturing RecyclingAverage % per year, of post-consumer recycled content in plastic packaging

manufactured.

4915 Industries Goods & Manufacturing RecyclingAverage % per year, of post-consumer recycled content in paper packaging

manufactured.

4916 Industries Goods & Manufacturing RecyclingAverage % per year, of post-consumer recycled content in metal packaging

manufactured.

4917 Industries Goods & Manufacturing RecyclingNumber of changes to product protection affecting amount & type of packaging

used

4918 Industries Goods & Manufacturing RecyclingNumber of changes to consumers safety affecting amount & type of packaging

used

4919 Industries Goods & Manufacturing RecyclingNumber of changes to supply chain considerations affecting amount & type of

packaging used

4920 Industries Goods & Manufacturing Beverages Volume of Sales (K Liters)

4921 Industries Goods & Manufacturing Beverages Operating Income (millions $)

4922 Industries Goods & Manufacturing Beverages Net Operating Revenue (millions $)

4923 Industries Goods & Manufacturing Beverages Operating Cash Flow (millions $)

4924 Industries Goods & Manufacturing Beverages Potential Per Capita Consumption (Liters/Year)

4925 Industries Goods & Manufacturing Beverages Per Capita Consumption of the Company Products(Liters/Year)

4926 Industries Goods & Manufacturing Beverages Market size of beverage category (million Liters/Year)

4927 Industries Goods & Manufacturing Beverages % Market of Company Owned Products

4928 Industries Goods & Manufacturing Beverages % Volume Share of Company Owned Products

4929 Industries Goods & Manufacturing Beverages % Volume Growth from previous period

4930 Industries Goods & Manufacturing Beverages Number of SKUs

4931 Industries Goods & Manufacturing Beverages % Growth SKUs

4932 Industries Goods & Manufacturing Beverages Revenues per SKU (million $)

4933 Industries Goods & Manufacturing Beverages Number of customers

4934 Industries Goods & Manufacturing Beverages Population Number

4935 Industries Goods & Manufacturing Beverages % Population Growth

4936 Industries Goods & Manufacturing Beverages Number of Production Plants

4937 Industries Goods & Manufacturing Beverages Revenue per Plant

4938 Industries Goods & Manufacturing Beverages Number of Production Lines

4939 Industries Goods & Manufacturing Beverages Total Production Capacity

4940 Industries Goods & Manufacturing Beverages Production Efficiency

4941 Industries Goods & Manufacturing Beverages Assets utilization rate

4942 Industries Goods & Manufacturing Beverages Per Capita Consumption by Personal Expenditure

4943 Industries Goods & Manufacturing Beverages Revenue generated by new SKUs

4944 Industries Goods & Manufacturing Beverages % Revenue from new SKUs per Total Revenue

4945 Industries Goods & Manufacturing Beverages Volume Growth per Production Plant

4946 Industries Goods & Manufacturing Beverages Number of filled bottles in hl

4947 Industries Goods & Manufacturing Beverages Number of filled bottles in units

4948 Industries Goods & Manufacturing Beverages Personnel cost per product unit

4949 Industries Goods & Manufacturing Beverages Energy cost per producy unit

4950 Industries Goods & Manufacturing Bottling Volume of Sales (K Liters)

4951 Industries Goods & Manufacturing Bottling Operating Income (millions $)

4952 Industries Goods & Manufacturing Bottling Net Operating Revenue (millions $)

4953 Industries Goods & Manufacturing Bottling Operating Cash Flow (millions $)

4954 Industries Goods & Manufacturing Bottling Potential Per Capita Consumption (Liters/Year)

4955 Industries Goods & Manufacturing Bottling Per Capita Consumption of the Company Products(Liters/Year)

4956 Industries Goods & Manufacturing Bottling Market size of beverage category (million Liters/Year)

4957 Industries Goods & Manufacturing Bottling % Market of Company Owned Products

4958 Industries Goods & Manufacturing Bottling % Volume Share of Company Owned Products

4959 Industries Goods & Manufacturing Bottling % Volume Growth from previous period

4960 Industries Goods & Manufacturing Bottling Number of SKUs

4961 Industries Goods & Manufacturing Bottling % Growth SKUs

4962 Industries Goods & Manufacturing Bottling Revenues per SKU (million $)

4963 Industries Goods & Manufacturing Bottling Number of customers

4964 Industries Goods & Manufacturing Bottling Population Number

4965 Industries Goods & Manufacturing Bottling % Population Growth

4966 Industries Goods & Manufacturing Bottling Number of Production Plants

4967 Industries Goods & Manufacturing Bottling Revenue per Plant

4968 Industries Goods & Manufacturing Bottling Number of Production Lines

4969 Industries Goods & Manufacturing Bottling Total Production Capacity




4970 Industries Goods & Manufacturing Bottling Production Efficiency

4971 Industries Goods & Manufacturing Bottling Assets utilization rate

4972 Industries Goods & Manufacturing Bottling Per Capita Consumption by Personal Expenditure

4973 Industries Goods & Manufacturing Bottling Revenue generated by new SKUs

4974 Industries Goods & Manufacturing Bottling % Revenue from new SKUs per Total Revenue

4975 Industries Goods & Manufacturing Bottling Volume Growth per Production Plant

4976 Industries Goods & Manufacturing Bottling Number of filled bottles in hl

4977 Industries Goods & Manufacturing Bottling Number of filled bottles in units

4978 Industries Goods & Manufacturing Bottling Personnel cost per product unit

4979 Industries Goods & Manufacturing Bottling Energy cost per producy unit

4980 Industries Manufacturing Automotive Average carbon dioxide emissions of vehicles

4981 Industries Manufacturing Automotive Average fuel economy of vehicles

4982 Industries Manufacturing Automotive Count of visits to service centers for repair

4983 Industries Manufacturing Automotive Count of visits to service centers

4984 Industries Building & Construction Construction Actual construction hours vs Planned construction hours

4985 Industries Building & Construction Construction Remediation of defects after handing over

4986 Industries Building & Construction Construction Actual construction time

4987 Industries Building & Construction Construction Work intensity (man hours per m2)

4988 Industries Building & Construction Construction % of defects entered in the handing-over protocol

4989 Industries Building & Construction Construction Square meter price

4990 Industries Building & Construction Construction Time Predictability Design

4991 Industries Building & Construction Construction Time to rectify defects in maintenance period

4992 Industries Goods & Manufacturing Mining Oil reserves

4993 Industries Goods & Manufacturing Mining Ratio of actual dilution of ore to dilution stated in the feasibility study

4994 Industries Goods & Manufacturing MiningRatio of actual impurities content to impurities content stated in the feasibility

study

4995 Industries Goods & Manufacturing Mining Ratio of actual recovery to metallurgical recovery stated in the feasibility study

4996 Industries Goods & Manufacturing Metals Oil reserves

4997 Industries Goods & Manufacturing Metals Ratio of actual dilution of ore to dilution stated in the feasibility study

4998 Industries Goods & Manufacturing MetalsRatio of actual impurities content to impurities content stated in the feasibility

study

4999 Industries Goods & Manufacturing Metals Ratio of actual recovery to metallurgical recovery stated in the feasibility study

5000 Industries Goods & Manufacturing Pulp & Paper Trim Optimization Efficiency

5001 Industries Goods & Manufacturing Packaging & Recycling % Package orders with incorrect attributes

5002 Industries Goods & Manufacturing Packaging & Recycling Transportation cost per package unit

5003 Industries Goods & Manufacturing Packaging & Recycling Total energy used per produced package

5004 Industries Goods & Manufacturing Packaging & Recycling Quantity of bottles per shipment

5005 Industries Goods & Manufacturing Packaging & Recycling Loss ratio of packages per order

5006 Industries Goods & Manufacturing Packaging & Recycling Manufacturing cycle time per unit of package

5007 Industries Goods & Manufacturing Packaging & Recycling Rate of packages defect caused by raw materials

5008 Industries Goods & Manufacturing Packaging & Recycling Loss ratio of packages per shipment

5009 Industries Goods & Manufacturing Packaging & Recycling Average downtime between equipment failure

5010 Industries Goods & Manufacturing Packaging & Recycling Greenhouse gas (GHG) emissions

5011 Industries Goods & Manufacturing Packaging & Recycling % Slow sales packages

5012 Industries Goods & Manufacturing Packaging & Recycling Number of packages per pallet

5013 Industries Goods & Manufacturing Packaging & Recycling Repair Time per unit of package

5014 Industries Goods & Manufacturing Packaging & Recycling % of non-hazardous waste materials per produced package unit

5015 Industries Goods & Manufacturing Packaging & Recycling Backlog of packaging production molds maintenance work

5016 Industries Goods & Manufacturing Packaging & Recycling Manufacturing cycle time per package order

5017 Industries Goods & Manufacturing Packaging & Recycling Total Weight of Secondary Package materials used per year

5018 Industries Goods & Manufacturing Packaging & Recycling Packages inventory carrying costs

5019 Industries Goods & Manufacturing Packaging & Recycling Average production costs of total number of packages

5020 Industries Goods & Manufacturing Packaging & Recycling Package Recycled Content

5021 Industries Goods & Manufacturing Packaging & Recycling Material Value per packaging unit

5022 Industries Goods & Manufacturing Packaging & Recycling Product lead time per package unit

5023 Industries Goods & Manufacturing Packaging & Recycling Ratio of downtime to projected operating time

5024 Industries Goods & Manufacturing Packaging & Recycling Greenhouse gases (CO2) per ton of packaging production

5025 Industries Goods & Manufacturing Packaging & Recycling On time ship rate per customer

5026 Industries Goods & Manufacturing Packaging & Recycling % Raw materials from renewable sources

5027 Industries Goods & Manufacturing Packaging & Recycling Renewable Energy per package

5028 Industries Goods & Manufacturing Packaging & Recycling Total Repair Time per month

5029 Industries Goods & Manufacturing Packaging & Recycling CO2 Tonnes per unit of package

5030 Industries Goods & Manufacturing Packaging & Recycling Customer order cycle time

5031 Industries Goods & Manufacturing Packaging & Recycling Layer per pallet

5032 Industries Goods & Manufacturing Packaging & Recycling Inventory space fill rate with finished packages

5033 Industries Goods & Manufacturing Packaging & Recycling Energy costs per unit of produced package

5034 Industries Goods & Manufacturing Packaging & Recycling Delivery schedule adherence per package order

5035 Industries Goods & Manufacturing Packaging & Recycling Weight of Tertiary Package materials per unit of package




5036 Industries Goods & Manufacturing Packaging & Recycling Average electrical consumption per unit package

5037 Industries Goods & Manufacturing Packaging & Recycling Value added to raw materials per each production process

5038 Industries Goods & Manufacturing Packaging & Recycling % of preventive maintenance cost per unit of package

5039 Industries Goods & Manufacturing Packaging & Recycling Sales order per total produced packages

5040 Industries Goods & Manufacturing Packaging & Recycling Environmental credits given for secondary products leaving the system

5041 Industries Goods & Manufacturing Packaging & Recycling Crates/Trays per layer of pallet

5042 Industries Goods & Manufacturing Packaging & Recycling Average production costs caused by delayed package shipments

5043 Industries Goods & Manufacturing Packaging & Recycling Missed package deliveries per month

5044 Industries Goods & Manufacturing Packaging & Recycling Packages inventory carrying rate per month

5045 Industries Goods & Manufacturing Packaging & Recycling % Orders delivered with requested package specification

5046 Industries Goods & Manufacturing Packaging & Recycling Size of package safety stock

5047 Industries Goods & Manufacturing Packaging & Recycling Number of Bottles per crate/ tray

5048 Industries Goods & Manufacturing Packaging & Recycling Production forecast accuracy against planned

5049 Industries Goods & Manufacturing Packaging & Recycling Number of trips per package (returnable packages)

5050 Industries Goods & Manufacturing Packaging & Recycling Packages transportation efficiency (trailer fill %)

5051 Industries Goods & Manufacturing Packaging & Recycling Total amount of fuel used per month

5052 Industries Goods & Manufacturing Packaging & Recycling Customer order promised cycle time

5053 Industries Goods & Manufacturing Packaging & Recycling % Orders delivered with damaged packages

5054 Industries Goods & Manufacturing Packaging & Recycling % of maintenance package rework

5055 Industries Goods & Manufacturing Packaging & Recycling Product / Package Ratio

5056 Industries Goods & Manufacturing Packaging & Recycling Total Packages produced per total production capacity

5057 Industries Goods & Manufacturing Packaging & Recycling % of corrective maintenance cost per total operating cost

5058 Industries Goods & Manufacturing Packaging & Recycling Total Purchased Energy to produce packages

5059 Industries Goods & Manufacturing Packaging & Recycling Number of trips per secondary packages

5060 Industries Goods & Manufacturing Packaging & Recycling Total maintenance cost per month

5061 Industries Goods & Manufacturing Packaging & Recycling Cash to cash cycle time

5062 Industries Goods & Manufacturing Packaging & Recycling Number of repeat findings in self-assessments, audits, and inspections.

5063 Industries Goods & Manufacturing Packaging & Recycling Average fuel consumption per unit package

5064 Industries Goods & Manufacturing Packaging & Recycling % Orders above minimum economic production number of packages

5065 Industries Goods & Manufacturing Packaging & Recycling % Bottles damaged or lost during transport

5066 Industries Goods & Manufacturing Packaging & Recycling Total scrap value per month

5067 Industries Goods & Manufacturing Packaging & Recycling Manufacturing schedule adherence per month

5068 Industries Goods & Manufacturing Packaging & Recycling % Uninterrupted orders per month

5069 Industries Goods & Manufacturing Packaging & Recycling Rate of damaged packages by human errors

5070 Industries Goods & Manufacturing Packaging & Recycling Cumulative Environmental Impact per package

5071 Industries Goods & Manufacturing Packaging & Recycling % Transactions electronic generated

5072 Industries Goods & Manufacturing Packaging & Recycling Total Weight of Tertiary Package materials used per year

5073 Industries Goods & Manufacturing Packaging & Recycling % Maintenance time per Total operating time (hours/hours)

5074 Industries Goods & Manufacturing Packaging & Recycling % Schedule Completion Effectiveness of Packaging Production Orders

5075 Industries Goods & Manufacturing Packaging & Recycling % hazardous waste materials per produced package unit

5076 Industries Goods & Manufacturing Packaging & Recycling Packages Inventory Accuracy

5077 Industries Goods & Manufacturing Packaging & RecyclingPreventive inspection effectiveness (Non scheduled stops per total operating

time)

5078 Industries Goods & Manufacturing Packaging & Recycling Perfect Order Measure / Fulfillment

5079 Industries Goods & Manufacturing Packaging & Recycling Water used per unit of package manufactured

5080 Industries Goods & Manufacturing Packaging & Recycling Carbon footprint per package unit

5081 Industries Goods & Manufacturing Packaging & Recycling % of safety stock used

5082 Industries Goods & Manufacturing Packaging & Recycling % Scheduled maintenance man hours planned per total operating time

5083 Industries Goods & Manufacturing Packaging & Recycling % Scrap value generated by package returns

5084 Industries Goods & Manufacturing Packaging & Recycling Cube Utilization of Packaging

5085 Industries Goods & Manufacturing Packaging & Recycling Number of packaging changes per production equipment

5086 Industries Goods & Manufacturing Packaging & Recycling % Scrap value per month

5087 Industries Goods & Manufacturing Packaging & Recycling Number of active suppliers per supply package SKU

5088 Industries Goods & Manufacturing Packaging & Recycling Maintenance cost per unit of produced package

5089 Industries Goods & Manufacturing Packaging & Recycling % Volume of water recycled & reused per package

5090 Industries Goods & Manufacturing Packaging & Recycling % of package backorders

5091 Industries Goods & Manufacturing Packaging & Recycling Number of trips per tertiary packages

5092 Industries Goods & Manufacturing Packaging & Recycling Supply chain cycle time per produced package

5093 Industries Goods & Manufacturing Packaging & Recycling Recovery Value per package

5094 Industries Goods & Manufacturing Packaging & Recycling Fuel cost as % of total packages production cost

5095 Industries Goods & Manufacturing Packaging & Recycling Ratio of actual pollution discharge to target levels

5096 Industries Goods & Manufacturing Packaging & Recycling % Time spent picking back package orders

5097 Industries Goods & Manufacturing Packaging & Recycling Weight of Secondary Package materials per unit of package

5098 Industries Goods & Manufacturing Packaging & Recycling Weight recycled as % of produced packages

5099 Industries Goods & Manufacturing Packaging & Recycling Defects per million of produced packages

5100 Industries Goods & Manufacturing Packaging & Recycling Inventory replenishment cycle time with finished packages


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