knowledge process outsourcing (kpo) in education sector – gui model approach

1Prof. K. SankaranMr. Ashok Rangaswamy

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RIT

KPO in Education Sector

Knowledge Process Outsourcingin Education Sector – GUI Model Approach

Prof. K. SankaranAshok Rangaswamy

CMR INSTITUTE OF TECHNOLOGY


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Contents

• Introduction• Opportunities in KPO• INDIA as KPO hub• Advantages of KPO in education Sector• GUI Model – A conceptual Model• Roles and Responsibilities of GUI Architecture• Summary


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KPO - Opportunities

Source: 'Mapping Offshore Markets Update 2005

Preferred destination for Business and IT Outsourcing

increasing overseas R&D spending for product innovation setupPreferred destinations

39%

29%

28%4%

CHINA U.S INDIA OTHERS

Source: Economist Intelligence Unit (EIU) global survey in September 2004


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KPO $$$$$$$$$

Global Knowledge Process Outsourcing industry (KPO) is expected to reach USD 17 billion by 2010

Source: GlobalSourcingNow

of which USD 12 billion would be outsourced to India

2,50,000 KPO professionals by 2010 25,000


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RO

Research process outsourcing (RO) entails the networking of domain experts across the globe, with the view to facilitate knowledge sharing, effective infrastructure utilization, cost economy, sustained growth and productivity.


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Advantages of RO

• nurturing and dissemination of knowledge and imparting research skills among the professors/ researchers

• Research capacity building in the respective institution.


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Requisites of RO

• collaboration, ensuring higher understanding of client's needs• superior quality services through quality control department.• transparency, giving our clients a higher degree of control• quick turnaround time through our well defined processes• confidentiality / data protection• cost advantage• wide talent pool• innovative thinking, to constantly improve our services and delivery

methodologies• innovative client and job coding, to maintain client confidentiality


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Avenues• affiliation agreements with major research institutions• bilateral Memoranda of Cooperation agreements with international

institutions• consortia of Universities• agreements for shared access to equipment and facilities• joint research training programs with like international research-led

institutions• national and international visiting researcher programs• staff and student exchanges• seed-funding of collaborative research ventures• successfully establish a Strategic Alliance Agreement between the

University and the Defence Science and Technology• encourage greater research collaboration between faculties and

departments and between staff and colleagues in affiliated institutions.


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Issues on RO

• Security clearance• Legal aspects• Ease of research collaboration• Corroboration of capabilities of the research partners


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GUI Model

GovernmentAgency for RO (ROA)

ResearchCluster/Individual

UNIVERSITY CRQA

RPE AAC

CUSTOMER CUSTOMER

Research process work flow Research Quality Assurance and Rating

Research process coordination and control Marketing and process initiation

Fig 1. GUI MODEL FRAMEWORK

ROA – Research Outsourcing AgencyCRQA - Council for Research Quality Assurance

RPR – Research Process Review cellAAC – cell to Assess, Accredit and Corroborate credentials of researcher


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CSIR AICTE

RMC

ROA

Research Outsourcing Agency (ROA)


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Responsibilities of ROA• Coordinate with international research funding agencies and form

MoUs• Network research clusters and creation of researchers database• Coordinate with AICTE to promote integrated research activities

through Universities/Colleges• Coordinate with CSIR for active guidance and support for

researchers• Coordinate with RMC for marketing successful research outcomes

out of research outsourcing activities• Organize national level research awareness programs in

collaboration with CSIR and AICTE• Sensitize through national and regional level seminars for creation

of research clusters and registration of researchers • Formulate incentive schemes, tax benefits for promoting research

outsourcing and recommend to the Government for incorporation in the annual budget


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Responsibilities of University (U)

• Formulate guidelines to promote research in various affiliated institutions

• Make research as a mandatory component of academic workload of faculty

• Design incentive schemes for motivating both the faculty and students

• Coordinate research activities of various colleges under single umbrella

• Create a new post of (research and development) who is responsible for all the activities

• Award research assistantships based on scores of national level competitive test like ARAT

• Identify and foster research areas vis-à-vis with Institutions’ strengths and core competencies


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Responsibilities of Institution

• Identify and establish core areas of research, in consultation with research bodies

• Plan and execute research projects, as per commitment given to Customer/ Sponsorer

• Attach top priority to the reward and recognition systems of the institution to accomplish excellence in basic and applied research (AICTE has to play a role here)

• Further develop the suite of short term courses, seminars and mentoring programs designed to improve staff performance in research methodologies and management


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Performance parametersof Research Clusters

• Appraise individual staff performance on research activity, research supervision and research ethics compliance issues

• Competitive Grant performance• Research Personnel data – Work load, completions and

profiles • Publications


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Summary

Research Process outsourcing (RO) is imperative for globalized India

Education sector will play the “anchor” role in harnessing RO

Academicians will play the proactive role as “Researchers”