knowledge media - suse
DESCRIPTION
Scottish Government Nov 2013TRANSCRIPT
IRISSKnowledge Media
Integration Developer
Interactive Developer
Media Manager
Knowledge Manager
Interactive Designer
Leading IRISS’s knowledge management work !
Advising on the use of technology and new media
We know about the legal side of things:
!
‣ copyright
‣ licensing
‣ data protection
‣ ethical matters
We design and build:
interactive learning materials
We design and build:
web-based publications !
content.iriss.org.uk/embeddingideas
We design and build:
websites
!
mindreel.org.uk
We support and encourage the use of web-based tools for communication and knowledge sharing
!
(commonly known as social media)
We have skills in
‣ audio
‣ video
‣ video storytelling
Underpinned by…
Knowledge Management Strategy !
!
…will enable people involved with social services to use knowledge of what works to deliver the best quality care and support…
…many forms of knowledge !!• experience of practitioners, people who use services and carers • examples of how others have solved problems • user and carer perspectives • summaries of research evidence • practitioner experience and wisdom
The role of personal storytelling in practice IRISS Insight No 23
Storytelling influences change -
at individual practice level
and at organisational level
Listening to stories can lead to
better person-centred care
and
improved services
Hearing personal stories engenders greater
★ understanding
★ empathy
★ reflection
!
Benefits the teller as it can
!
★ empower
★ encourage personal growth
★ build resilience
Ethical issues
telling stories can be demoralising and disempowering for the teller
SUSE Scottish Union of Supported Employment
Worked with and planned the stories with
SAMH
Cornerstone
RNIB
Capability Scotland
IRISS Media (www.iriss.org.uk)
SUSE Digital Story Project
FIlming Schedule
Contacts
Set up: [email protected]
Location: [email protected] Manager. Tel 01241 871713.
Location
Balhousie Monkbarns Care Home, 14 Monkbarns Drive, Arbroath, DD11 2DS.
http://www.balhousiecare.co.uk/view-care-home-balhousie-monkbarns-care-home-
arbroath/
Date
12 April 2013
Time
10.30 (08:40 Train from Glasgow Queen Street - Arbroath)
Background
Julie Pert is 49 and has an autoimmune disease (systematic lupus erthymatosis)
She was made redundant from her last job with an optical company based in Dundee.
Employers have been very reluctant to take her on in any capacity and she struggled to try
and secure employment.She had applied for over 40 positions without success.
She began to lose her self confidence, and had very low esteem.
She joined the workchoice programme, after being referred onto the Cornerstone
provision, by the d.e.a. from her local jobcentre in Arbroath.
Julie had always wanted to work in a catering or kitchen type of environment,so a
workplacement was arranged by her employment co-ordinator with a local care home
provider, Balhousie Care ltd.
The placement duration was agreed:
●Julie would go in for 3 shifts a week to see how she would cope with her new
working environment.
●She continued to undertake the placement for a period of 6 weeks,
●suitably impressed the staff team, to the extent that the manager of the home
offered Julie a full time position, which she has since accepted.
●She continues to receive support through the workchoice programme,with regular
review meetings being held with client and manager of the home.
Impact
●Julie’s confidence and self esteem have received a much welcome boost
●her family and friends have noticed a remarkable difference
●she is now back to the cheery, bubbly, person she was previously.
The Balhousie group has a very positive attitude to employing people with a disability, and
continue to support the programme by offering placements and, where appropriate, offering
suitable employment opportunities, to clients who have shown commitment and potential
Shooting plansummary We would like to film Julie telling her story as well going about her work.
We will be filming in a care home so we need to be sensitive to the privacy of the residents
- but it would be good to get some general shots inside and outside in order to capture the
atmosphere.
1
It’s all in the planning…
Shot 1
film and recor
d
julie tellin
g her
story.
The audio
recording
will be
used as a
voice-over
for
other shot
s (2 &
3)
Julie at B
alhousie M
onkbarn C
are Home
Julie: som
ething like
- ‘I’m Julie
and I’ve b
een workin
g here at B
alhousie M
onksbarns
Care
Home for x
months a
nd I really
love it. Be
fore this I w
orked in Du
ndee for a
n optical
instrument
company
for x year
s. I liked th
at job too b
ut was ma
de redund
ant.’
After that I
struggled
to find em
ployment.
● How long
were you
out of wor
k?
● How many
job applica
tions (40)?
● What difficul
ties and se
tbacks did
you encou
nter?
● What impact
did you ina
bility to fin
d a job hav
e on you a
nd your fam
ily?
[prompt to
talk about
loss of con
fidence an
d self este
em]
● Why is it diffi
cult for peo
ple with th
is condition
to find job
s?
● Who put you
in touch w
ith Corners
tone
(via DEA in
Arbroath)
.
● What did you
feel abou
t the work
choice pro
gramme?
[did she th
ink it wasn
’t a ‘real’ jo
b?]
● DId you ha
ve choice o
f where the
worplacem
ent would
be?
● How did it
begin?
[prompt for
3 shifts pe
r week].
● Tell me abo
ut how you
found the
first few d
ays?
● How long
was the pl
acement?
● Did you ne
ed help an
d support (
from Corn
erstone)?
[difference
between S
upported a
nd Unsupp
orted Mod
ules]
● Do you con
tinue to re
ceive supp
ort?
[prompt for
regular m
eetings wi
th Corners
tone and C
are Home
manager]
● Do you thin
k you woul
d have ma
naged to g
et and hol
d this job w
ithout
Cornersto
ne?
● And you no
w have per
manent ful
l time job?
● What’s the b
est bit abo
ut this job?
[why you li
ke it]
● In what wa
ys has you
r life chan
ged since g
etting the j
ob?
[prompt for
regaining
self esteem
and bibbly
self]
● What messag
e do you h
ave for em
ployers wh
o are reluc
tant to em
ploy people
with
your cond
ition?
Shot 2
The audio
will
be used as
voice-over
for
shots (4 &
5)
Joyce Ch
almers (Care H
ome Manage
r)
● Talk abou
t role of Ba
lhousie Gr
oup in sup
porting peo
ple like Juli
e.
“The Balho
usie group
has a very
positive at
titude to em
ploying peo
ple with a
disability, a
nd continu
e to suppo
rt the prog
ramme by
offering pl
acements
and,
where app
ropriate, of
fering suita
ble emplo
yment opp
ortunities,
to clients w
ho have
shown com
mitment a
nd potentia
l”
2
●What message do you have for other employers about employing people like
Julie?●
Was this the first time you employed someone through the workchoice
programme? [probe how many others]
●How important is Cornerstone in supporting you the employer? [would you be able
to do it without Cornerstone]
Shot 3
Julie Becket, Cornerstone
●What is Cornerstone?
●Tell me about Conerstone’s involvement with the workchoice programme?
[aims to reduce the very high levels of exclusion within the workplace experienced
by many people with disabilities]
●How does it work?
[Working closely with the people we support, carers and potential employers we
identify appropriate work placements for each person and take a personalised
approach to allow each individual to achieve their goals.]
●What support is offered?
[CV, interview skills, sorting out benefits- role of the support worker]
[difference between Supported and Unsupported Modules]
●How many people are supported (250)?
●Why do we need support services and workers such as Conerstone?
●What are the benefits to employers of employing people like Julie?
●Are the job opportunities restricted to particular sectors? [probe whether
opportunitirs are limited]
●Is the situation improving / are employers becoming more flexible?
Shot 4
Julie in the kitchen going about her work
Shot 5
Julie either arriving or leaving work (outside home)
Shot 6
Joyce and Julie talking, maybe in Joyce’s office?
Shot 7
Joyce and Julie walking through home
3
Journeys Back into Work the video stories content.iriss.org.uk/journeys