Sangeeta N Dhamdhere and Nandakumar B DahibhateIndia 27-2-2012 Muscat Conference

Knowledge Management Model (KMM) for Academic Institutions

Introduction• Educational Institutions are considered as “Knowledge

Houses” where knowledge flows from teachers to students and new knowledge is created.

• In academic Institutions knowledge management (KM) system is necessary to record the generated knowledge in it.

• A system for maintaining a record of intellectual knowledge / Property is effectively applied in education sector, it is a good tool for quality improvement and avoiding efforts for reinventing the wheels, and a core collection the institutions work.

Need for KM• KM is a process of transforming information and

intellectual assets in to value.• KM can transform organizational new levels of

effectiveness, efficiency, and scope of operation, using advanced technology, data and information made available to users for effective productivity.

• KM is continually discovering organizational tacit knowledge. It is also useful for building knowledge, for problem solving and decision making purpose.

• Quality and Service improvement is also achived

Why KM for Educational Institutes• In educational institutes researchers, faculty experts

contribute regularly to knowledge base by generating new concepts.

• Internationalization of higher education need to share the organizational contribution.

• KM is a powerful tool to enhance productivity and reduce cost in the collection of data.

• Provides techniques for capturing tacit knowledge hidden in experts mind and practices and record it for future use

• At the time of gradation of the institution’s educational performance all tacit and explicit knowledge of past years is available at one place with searching facility

Challenges in Developing KM• Need to create knowledge sharing culture amongst the staff ,

researchers and students.• Infrastructure and technical help from ICT managers, network

managers is necessary. • A suitable policy need to be developed to upload the data by

users regarding published knowledge to share among the academic professionals within organization and its branches using intranet or extranet.

Skills for managing KM

• Leadership to collect information and upload in the database and policy statement for development and sustenance

• Friendly association with staff and student to share views regarding knowledge repository

• Knowledge of ICT and Web designing technology• Data capture, data analysis, data categorization,

data mining, data mapping, knowledge mapping, concept mapping, indexing, linking and repackaging skills in addition to traditional

KM Model• To maintain the IP of institute a knowledge repository to be

developed in consultation with experts in different areas especially ICT and Information

• Develop a policy and model for creating, compiling or capturing knowledge, assembling and preserving or storing, repackaging, sharing, disseminating, and collaborating knowledge etc.

• Chen and Burstein (2006) indicated that development of KM in educational organization needs to follow around 18 parameters based on knowledge capture, store, sharing, learn, exploit and explore.

• Based on different models and practices a model is prepared

Suggested KMM

Tools and techniques required• Finance, • ICT Infrastructure, • Standards, • Information tools (Directories, dictionaries, etc), • Human resource, • Physical space (library, departments).

Few Suggestions• The development of KM needs support from information and domain

experts from library and ICT, collaborations with departments, team of staff, and concepts of data mapping.

• Librarians and information experts can handle and categories the implicit or tacit knowledge generating in an organization and record it properly using standard methods and hence the task to be assigned to Libraries.

• Proper support from management, administration, technical advisors, computer experts, software developers have to coordinate with library professionals in developing and maintaining this activity.

• Trends in knowledge management, development of IR, data repositories, digital repositories, web tools needs to be updated for up gradation.

Benefits of KM/IR• Better return on investment• Better bibliographic control of tacit knowledge• Better dissemination of organizational goals and practices• For providing value added services• Sharing valuable knowledge among different types of users and develop

collaborative practices• Avoid reinventing the wheel• Solving problems using the literature• Generation of new knowledge and concept• Centralization of data

ConclusionWhile creating knowledge repository at institution

• Copy right issues are to monitored properly• Getting consent from the authors, publishers• Information generated in the organization is to be covered in it• A model presented in this paper might be useful to the initiators• There is a need to develop IR or KR in the academic institutes using open

source software's to capture tacit knowledge and share it for generation of new vision