knowledge management introduction
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TRANSCRIPT
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Knowledge Management
Štefan UrbánekOctober 2007
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Štefan Urbánek, 2007
Contents
I. What is Knowledge Management
II.How we did it
III.How to get it done
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I. What is Knowledge
What problems it solves, where it fits.
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Štefan Urbánek, 2007
It Is a Business Activity
treating the knowledge component of business activities as an explicit concern of business reflected in strategy, policy, and practice at all levels of the organization; and, making a direct connection between an organization's intellectual assets (explicit and tacit) and positive business results.
Knowledge management is a collaborative and integrated approach to the creation, capture, organization, access and use of an enterprise’s intellectual assets.
Barclay and Murray
Grey
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Štefan Urbánek, 2007
It Is a Business Activity
Explicit (recorded)
intellectual assetstacit (personal know-how)
intellectual assets
!
time
Positive business
results
Oragnisational memory
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What does it mean?
Few examples
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Lost Knowledge Capital
people join and leave teams
team members share knowledge
lost member is lost knowledge
??
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Learning Organisation
people join and leave learning teams
team members store and share
when one leaves a team, team retains its knowledge
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Time
No KM
With KM
time
No KM
With KM
1+1=? 2
meeting, analysis knowledge application
1+1=? 2
knowledge sharing
free time
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Summary I.
Helps people do their jobsand save time through better decision making and problem solving
Promotes peer-to-peer mentoringdevelops a common language
Diffuses best practisescross-fertilizes ideas and increases opportunities for innovation
Builds organisational memory
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Paradigm Shift
knowledge is power
sharing knowledge is more powerful
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II. How we did itHow it was born, how it grew,how is it now and what is Wiki
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Štefan Urbánek, 2007
From the Beginning
Started as DWH team knowledge storage
Infected neighboring teamsNow official knowledge management for ITIncreases collaboration, saves time, reveals misinformation
Seeded in marketing department
Plan to make whole organization participateand migrate existing prehistoric knowledge management systems
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Instant Solution: Wiki
Collaborative spaceanyone can add, edit, discuss, correct
Information put into contextconnected with related information, knowledge, people or documents
Place for knowledge refinementincremental idea creationsocial error correction
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Wiki
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Collaborative Space
participants
pages
links
back links
discussions
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Demo
(some screen-shots from Wiki here...)
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Summary II.
The Tool is Wikimany implementations exist
Information is put into contextlinked with people and other knowledge
Collaboration is the waysharing, evolution, refinement, correction
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Discussion
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WikiHuman Resources
Commercial
Customer Services StrategyTechnical
ITForums
Processes
Glossary
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III. How to get it done
What to do to have knowledge management and what to do to make it work
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Before we start
Nature of knowledge:
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Start
Define knowledge management strategyPerform knowledge audit
Create planDefine and assign rolesAdjust processes and prepare cultural changePick a tool
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Steps and roles
sponsor - pushes the project, takes care of resources, removes obstacles
evangelist - maintains knowledge, motivates others, seeds core knowledge, corrects, links
participants - feed, discuss, refine, use
Research and plan Create and seed Grow Use and benefittime
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Possible Issues
Resistance to change“not invented here”, “we have been doing it like this for ages, it works”
No Time and no Desire“I have millions of more important things to do”
No Trust“people are trolls by nature”, “it is not complete”
Low or no Sponsorship
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Recommendations
Do not design, let it growit is an evolutionary process that must be embedded into the organizational cultureknowledge management is alive, sometimes unpredictable
Trust people, they will trust youmotivatedo not add many restrictions, they can discourage peoplesocial moderation will do emerge
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Summary III.
Almost always requires a cultural changeif not a complete transformation or tweaking of existing culture(s)
Put people and culture firstsystems and tools are second
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Discussion III.
Chaotic
Ad-hoc
Managed
Agile
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Thank You
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Creative Commons Attribution-Noncommercial-Share Alike
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Credits
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Štefan Urbánek, 2007
Images
Brain image: Wikimedia Commons, Human Brain
Beans and peas image: Project Gutenberg, www.guttenberg.org, Outlines of Lessons in Botany, Part I; From Seed to Leaf, by Jane H. Newell, Illustrated by H. P. Symmes
Seeds image: Wikimedia Commons, Seeds / Star Anise
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