knowledge management framework -...
TRANSCRIPT
Knowledge is information that enables effective action or is useful for producing results.
Information and knowledge greatly overlaps but —
o While information is “know what”, knowledge
is “know how”.
o While interest defines what is data or
information to a user, it is utility that is the key
property of knowledge.
KNOWLEDGE DEFINED
KNOWLEDGE MANAGEMENT
• A system where organizations gather, manage, and use the knowledge
that they acquire in ways that directly affect performance
• An approach to improving organizational outcomes and organizational
learning by introducing a range of specific processes and practices for
identifying and capturing knowledge, know-how, experience, expertise
and other intellectual capital, and for making such knowledge assets
available for transfer and reuse across the organization or network
• A process of leveraging knowledge as means of achieving innovation in
process and products/services, effective decision-making, and
organisational adaptation to the market for creating business value and
generating a competitive advantage to organizations.
• It is a systematic, explicit and deliberate building, renewal and
application of knowledge to maximize an organizstion’s / firm’s
knowledge-related effectiveness and returns from its knowledge
assets.
Interpersonal Exchange of
Tacit Knowledge
Explicit to Tacit Knowledge
Tacit to Explicit
Generation of New Explicit
Knowledge
KNOWLEDGE
TRANSFORMATIONS
KNOWLEDGE
PROCESSES
Observation
Cooperation
Common Experience
Learning
Simulation
Reorganization
Representation
Codification
Standardization
Categorization
Synthesis
Combination
Integration into Existing
Knowledge Structures
SOURCE
Tacit
Explicit
LEARNER
Tacit
Explicit
Mentoring, Apprenticeship
Peer assist, Storytelling
Lecture, ReadingAccessing database
ReflectionExperiential workshop
Team learningDocumenting best practiceLessons learned meeting
Post mortem
Learning by doingOn-the-job
trainingPracticum
KNOWLEDGE TRANSFER METHODS
Who should be involved in KM?
Who is accountable for the results of KM activities?
Who are the knowledge workers in an organization and
what roles do they play?
The best firms are those where
everyone creates, shares and uses
knowledge instead of hoarding it.
Knowledge is everybody’s job.
KM Roles in an organization:
Senior management – Buy-in, support and securing
resources
Knowledge managers – Drive KM efforts
Knowledge workers – Gather and share knowledge
on a day-today basis
Different types of knowledge workers:
Content experts – specific areas of expertise
Communication experts – assist content workers to codify
their knowledge for target groups
Information experts – organize information and knowledge
resources
Process experts – organize knowledge flow to ensure
that users have access to quality
information and experts
Sorsogon
City
Partners
/ NGOs
Implementation of
Local Projects
Policy-making
Planning
Decision-making
Local
Knowledge
Captured
Knowledge
UN-Habitat
Toolkits
Guidebooks
Best Practices
Reports
Documentation
Tracking Systems
Monitoring & Evaluation
Communication Materials
Knowledge Networks
Learning Events
Discussion Groups
Consultations
Experience
Documentation
Monitoring & Evaluation
KNOWLEDGE MANAGEMENT FRAMEWORK
Utilization
Regeneration
Capture
Regeneration
Sharing
Dissemination
Regeneration
Generation
Climate
Change
Programs
in the Phils
Communities
KNOWLEDGE MANAGEMENT FRAMEWORK
Utilization
Regeneration
Capture
Regeneration
Sharing
Dissemination
Regeneration
Generation
Regeneration
Outputs
Tools/
Approaches
Global Toolkits
Frameworks
Approaches
Capability-building
Programs (Grants)
Results
Localization
Data gathering &
assessment
Problem-solving
Program/Project Design
Process Doc’n
Knowledgebases
Consultations
Learning Events
Monitoring
Networking
(Inter, intra, extra)
Resource Partnership
IEC
Partners
(Cities, NAs, CBOs, etc.)
Trainings conducted
Programs & Projects
Program Implementation
Baselines & Targets
Projects implemented
Evaluation
Targets attained
Reports
Tracking systems
Knowledge maps
Experience-validated
tools & approaches
Expert partners
Best practices
Website
Directories/ Bureaus
Knowledge teams
Publications
Videos/ multi-media
Shared knowledge
Used knowledge
KNOWLEDGE MANAGEMENT System
Where do we want to go?
Where are we now?
Knowledge mapping
Needs identification
How do we go there?
TYPES OF KNOWLEDGE MAPS
• Knowledge Source Map
Structures a population of experts along domains of expertise
• Knowledge Asset Map
Qualifies existing stock of knowledge of an individual, department or
organization or community
• Knowledge Structure Map
Outlines global architecture of a knowledge domain and how its parts relate to
one another
• Knowledge Application Map
Illustrates types of knowledge that have to be applied to a certain process
stage or specific business situation and locates pointers to find such
knowledge
• Knowledge Development / Competency Map
Depicts the necessary stages to develop certain competencies for
individuals or organizations
• Procedural Knowledge Map
Maps knowledge to a business process• Conceptual Knowledge Map
Organizes, classifies and manages knowledge content
• Social Network Map
Charts network of knowledge and patterns of interaction
Generation/
Creation
Sharing/
Dissemination
Use/ Application Regeneration
Project design
Policy assessment
City vulnerability
assessment
Global forums
National consultation
City consultation
Multi-sectoral
meetings
Proposition papers
Projects and activities
Replication
Upscaling
Sustainability
Project document
Assessment reports
Flyers
Echo reports
Consultation reports
Documentation of
sharings
Website and
publications
Implementation plan
Project design
Implementation and
monitoring
IEC materials and
activities
Replication guides and
manuals (including
training modules)
Mainstreaming of best/
innovative practices
Knowledge Value Chain
Information, Education & Communication
Materials Activities
(In the vernacular)
Posters
Brochures
Komiks
Calendars
Guidebooks
Community bulletins
Video/multimedia production
Barangay assemblies
Lectures
Video presentations
Community-based monitoring
Broadcast & local media reporting