knowledge management. discipline that promotes an integrated approach to: identifying, retrieving,...

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Knowledge Management

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Page 1: Knowledge Management. Discipline that promotes an integrated approach to: identifying, retrieving, evaluating, and sharing an enterprise’s tacit and explicit

Knowledge Management

Page 2: Knowledge Management. Discipline that promotes an integrated approach to: identifying, retrieving, evaluating, and sharing an enterprise’s tacit and explicit

Knowledge Management Discipline that promotes an integrated approach to:

identifying, retrieving, evaluating, and sharing

an enterprise’s tacit and explicit knowledge assets to meet mission objectives.

Page 3: Knowledge Management. Discipline that promotes an integrated approach to: identifying, retrieving, evaluating, and sharing an enterprise’s tacit and explicit
Page 4: Knowledge Management. Discipline that promotes an integrated approach to: identifying, retrieving, evaluating, and sharing an enterprise’s tacit and explicit

50 schools in 16 districts

Page 5: Knowledge Management. Discipline that promotes an integrated approach to: identifying, retrieving, evaluating, and sharing an enterprise’s tacit and explicit

Modi Reaches 500 Million Students on Teachers’ Day

Page 6: Knowledge Management. Discipline that promotes an integrated approach to: identifying, retrieving, evaluating, and sharing an enterprise’s tacit and explicit

Care International Videoconference. Combating Bonded Labor (Haliya) in Nepal - March 9.

Page 7: Knowledge Management. Discipline that promotes an integrated approach to: identifying, retrieving, evaluating, and sharing an enterprise’s tacit and explicit

India: Government has allowed video conferencing for Annual General Meetings and board meetings for a flexible communication and to solve effectively the public issues on time without making delays.

Page 8: Knowledge Management. Discipline that promotes an integrated approach to: identifying, retrieving, evaluating, and sharing an enterprise’s tacit and explicit

Virtual Recruiting Office with the Cisco TelePresence System 1100

Page 9: Knowledge Management. Discipline that promotes an integrated approach to: identifying, retrieving, evaluating, and sharing an enterprise’s tacit and explicit

Cisco TelePresence System 3200 Series

Page 10: Knowledge Management. Discipline that promotes an integrated approach to: identifying, retrieving, evaluating, and sharing an enterprise’s tacit and explicit

KM Thoughts

“KM is a JOURNEY not a DESTINATION”

-Warick Holder

Page 11: Knowledge Management. Discipline that promotes an integrated approach to: identifying, retrieving, evaluating, and sharing an enterprise’s tacit and explicit
Page 12: Knowledge Management. Discipline that promotes an integrated approach to: identifying, retrieving, evaluating, and sharing an enterprise’s tacit and explicit

What is Knowledge?Source: R. Ackoff’s “Pyramid to Wisdom” (1989, 1996)

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Data

Information

Knowledge

Wisdom

Raw / hard facts

Collection of related data with context and perspective

Organized information that provides guidance or initiates action

Understanding that permits knowledge to be used

Page 13: Knowledge Management. Discipline that promotes an integrated approach to: identifying, retrieving, evaluating, and sharing an enterprise’s tacit and explicit

Knowledge Assets (KA)

= People knowledge

= Media-based

ExplicitExplicitWritten down

TacitTacitin People’s head

Individuals

Paper-based

Multimedia

Digitally-Indexed

Digitally-Active

Intellectual Property © ™ (sm)Patents

Groups

Page 14: Knowledge Management. Discipline that promotes an integrated approach to: identifying, retrieving, evaluating, and sharing an enterprise’s tacit and explicit

Types of Knowledge

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Explicit Knowledge Knowledge that is written down – and thus, easily recorded, shared, tracked, and measured, as well as editedor improved by others.

Tacit KnowledgeKnowledge in your head. What you know but cannot easily share that lets you do a better job.

Page 15: Knowledge Management. Discipline that promotes an integrated approach to: identifying, retrieving, evaluating, and sharing an enterprise’s tacit and explicit

Agents of Knowledge

Page 16: Knowledge Management. Discipline that promotes an integrated approach to: identifying, retrieving, evaluating, and sharing an enterprise’s tacit and explicit

SECI Model

Page 17: Knowledge Management. Discipline that promotes an integrated approach to: identifying, retrieving, evaluating, and sharing an enterprise’s tacit and explicit

Let’s share…? We do to manage: Data Information Knowledge

To reflect individual and organizational wisdom (approach) & What are the challenges we face on knowledge sharing in an organizations

Time: 15 min group discussion : 5 min each group presentation

Page 18: Knowledge Management. Discipline that promotes an integrated approach to: identifying, retrieving, evaluating, and sharing an enterprise’s tacit and explicit

Pillar’s of KM

Page 19: Knowledge Management. Discipline that promotes an integrated approach to: identifying, retrieving, evaluating, and sharing an enterprise’s tacit and explicit

Implementing and Maintaining KM

KM

Who’s Responsible?

Why Implement KM?

IT’s Role in Implementing

Maintaining KMS

Strategy for Implementing

Page 20: Knowledge Management. Discipline that promotes an integrated approach to: identifying, retrieving, evaluating, and sharing an enterprise’s tacit and explicit

Knowledge is not located in central repository;

Knowledge is not organized for easy search;

Knowledge security is not guaranteed

KM: Challenges

Page 21: Knowledge Management. Discipline that promotes an integrated approach to: identifying, retrieving, evaluating, and sharing an enterprise’s tacit and explicit

KM: Challenges

Page 22: Knowledge Management. Discipline that promotes an integrated approach to: identifying, retrieving, evaluating, and sharing an enterprise’s tacit and explicit

Increasing Speed of Uptake of Technology

35 Year 13 Year 5 Year 1 Year

100 Million in 6 Month

50 Million

Footprints in Nepal

Page 23: Knowledge Management. Discipline that promotes an integrated approach to: identifying, retrieving, evaluating, and sharing an enterprise’s tacit and explicit

Mobile and Internet in Nepal

92.68%२ करो�ड ४५ लाख ५६ हजारो

Tele Density (२६४९५५०४ मध्ये�)

33.15% ८७ लाख ८३ हजारो

Internet Penetration

MIS Report of NTA, Ashad 2071

Footprints in Nepal

Page 24: Knowledge Management. Discipline that promotes an integrated approach to: identifying, retrieving, evaluating, and sharing an enterprise’s tacit and explicit

Footprints in Nepal

Page 25: Knowledge Management. Discipline that promotes an integrated approach to: identifying, retrieving, evaluating, and sharing an enterprise’s tacit and explicit

Footprints in Nepal

Page 26: Knowledge Management. Discipline that promotes an integrated approach to: identifying, retrieving, evaluating, and sharing an enterprise’s tacit and explicit

Footprints in Nepal

Page 27: Knowledge Management. Discipline that promotes an integrated approach to: identifying, retrieving, evaluating, and sharing an enterprise’s tacit and explicit

Thank You