Knowing Our Clients’Business

Ellen Bruce Keable

American Institute of Architects

Hard times foster innovation

Working leanFocus on valueChallenge entitlementsEncourage risksCourage to act

Rethinking …. business, work, building

Circle ofInfluence

Circle of

Concern

Circle of Influence

Proactive FocusPositive energy enlarges the circle of influence

Reactive FocusNegative energy reduces the circle of influence

S. Covey, The Seven Habits of Highly Effective People ( 2004)

Change requires a different way of looking at things….

Corporate Real Estate Partnership

Government View

• Environment, energy• Infrastructure• Employees

– Attract and keep– Effectiveness, morale

• Costs, space, flexibility• Continuity of operations

Legislation Promoting Telework

House Approves Telework Bill – 6/08

H.R. 4106 Passed, requiring agencies to develop a program allowing employees to telework at least 20 percent of every two-week work period and designate a senior-level employee to serve as a telework managing officer; incorporating telework in continuity of operations planning

H.R. 6495, Transportation and Housing Choices for Gas Price Relief Act of 2008 – 7/08

To authorize programs and activities to support transportation and housing options that will assist American families in reducing transportation costs.

What are Offices FOR?

© 2004 BOSTI Associates

Work is Changing

Command and Control Cultivate and Coordinate

Manage by Seeing Coordinate by Knowing

Productivity Performance

Produce Define and Create

TeamMultiple Affiliations

Defined Roles Do What’s Necessary

Workplace Matters

Virtual Teams’ Challenges

Trust and vulnerabilitySocial isolationIntegration Information overloadCommitmentLearning

FACE TIME IS IMPORTANT

Why Face-to-Face is Important

Collaborate

Strengthen virtual communications

Understand others’work styles

Culture: “how we do things here”

“Show me” learning

Motivate, renew

Shop for new work

Comradeship, “war stories”

“Soft” guidance

Recognition

Expanding Relationships

“As technology has advanced it increased the need for face-to-face travel. In 1990 we managed 100 relationships. Now with e-mail and instant messaging, we may manage 1000.”

“Why Fly When You Can Web Conference?” The New York Times, September 18, 2005

Workplace Design Communicates

Survey by The Future Work Institute® (2001) found 56% of employees are open to changing their jobs, and only 37% had no plans to leave.

Twelve percent were actively looking, and 44% said they would consider a better offer.

Your employees are out shopping and potential employees are also shopping you.

Do the offices tell employees:“This is a great place to work!”

16

“Less than ½ of those who would choose to telework would do so more than 2 days per week”

“Most Americans still choose the office for the majority of their work week.”

from 2005/2006 National Technology Readiness SurveyRockridge Associates

Redefining the Office

Safety, Health, and ComfortConnectionVision, Direction, and Feedback Resources and SupportDiversity and SerendipityIndividual Focus and ConcentrationSanctuary and Openness

Redefining the Office

A Different Mix of Spaces

Fewer, smaller “owned” workspacesMore workshop meeting spaceFlexible team space“See and be seen” social spaceTemporary workspace from private to

openSanctuaries for individuals, groups

(BOSTI Associates, 2001)

Redefining the Office

Main Entry

Community

Collaboration

Focus

Conference

Main Street

Back Porch Meeting Refreshment Touch-Down

Private Office Main Street My Studio Ad-Hoc Meeting

Balancing Privacy & Connections

Redefining the Office Building Type

Promotes what people really need to do with deep support

Expresses organization’s vision Tells employees, partners, customers,

communities through action as well as appearance

Responds to social, ecological contextsFlexible use potentialMeasurable results

designed by Suttle Mindlin… now at Jacobsdesigned by Suttle Mindlin… now at Jacobs

Paric Headquarters, O’Fallon, Missouri

designed by Suttle Mindlin… now at Jacobsdesigned by Suttle Mindlin… now at Jacobs

Paric Headquarters, O’Fallon, Missouri

Paric Headquarters, O’Fallon, Missouri

designed by Suttle Mindlin… now at Jacobsdesigned by Suttle Mindlin… now at Jacobs

DMB&B Corporate Headquarters, St. Louis, Missouri

designed by Suttle Mindlin… now at Jacobsdesigned by Suttle Mindlin… now at Jacobs

DMB&B Corporate Headquarters, St. Louis, Missouri

designed by Suttle Mindlin… now at Jacobsdesigned by Suttle Mindlin… now at Jacobs

designed by Suttle Mindlin… now at Jacobs

Monsanto Greenbridge Master Plan, St. Louis, Missouri

designed by Suttle Mindlin… now at Jacobs

Renaissance Place, Highland Park, Illinois

Renaissance Place, Highland Park, Illinois

designed by Suttle Mindlin… now at Jacobsdesigned by Suttle Mindlin… now at Jacobs

Ellen Bruce KeableJacobs Global BuildingsWorkplace Strategies716. 536.2415