Knowledge and ProcessCapture

Knowing what you know.

Knowing what you know.

Most of what people need to perform their jobs is not written down.

We want to help knowledgeable experts talk about what they know and how they use it.

You are an expert!

Expertise is knowing what to do and how. It yields consistent, effective results.

Expertise involves determining the relevance of certain data, processes, or actions, emphasizing certain rules that help to get good results, knowing when to break the rules, and explaining why certain results are better than others.

An expert knows the domain-specific details, concepts, habits, and attitudes that make up good thinking and results-oriented performance.

Knowledge Capture Process.

You have been identified as an expert contributor.

We are going to help make the process of capturing and leveraging this knowledge easier and usable for you.

For example…

What is a jaguar?

It is the name of an animal.

But it’s also an automobile company.

What are we capturing?

Everyday job process flow (this happens, then this happens).

Relationships to other people and work, to include all interfaces and hand-offs.

Documents, information, or people referenced in the process (in order to know how to do this, the contributor uses these materials, resources, people, etc.).

Systems or tools used.

Sample Methodology

Knowledge/Process Capture questionnaire.

2-hour initial oral interview session.

Post-interview review.

Follow-up sessions as needed for refinement of business process.

Creation of a business process document.

You are connected.

If you share what you know and how you use it, others will share, too. This will help everyone have a better vision of the big picture and how you and your department interrelates with others.

You can help improve company productivity and profitability.

What’s in it for you?

If someone asks about your job, where you are in the process of a project, or needs to do one of your tasks while you’re not there, the details (processes) will have been recorded so a sufficient amount of information is available to eliminate confusion, errors, and ambiguity.

If someone is out of the office, you’ll know what to do in order to save yourself time and hassles.

What’s in it for you?

This process will make change easier, enhance adaptability, and innovation.

Embedded operational and troubleshooting knowledge will soon be in business process documentation.

What’s in it for you?

You can work smarter,

be more time efficient,

avoid duplication of tasks,

and break down barriers to interdepartmental communication.

KMRM.com