kmo 2015 - presentation - a study on the influence of national culture on knowledge sharing
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A Study On The Influence of National Culture on Knowledge
Sharing
Laitinen, J. A. (Tokyo Institute of Technology, Japan)Pawlowski, J. M. (Hochschule Ruhr West University of
Applied Sciences, Germany)Senoo, D (Tokyo Institute of Technology, Japan)
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ContentBackgroundOn knowledge sharing and national cultureResearch question, methodologyResultsFuture workReferences
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BackgroundCulture
“[…] definitive, dynamic purposes and tools (values, ethics, rules, knowledge systems) that are developed to attain group goals” (Mabawonku, 2003)
Significant variance in national culture can exist within a single country (Hofstede, 1980)
Significant overlap can also be found in national cultures (Hofstede, 1980)
While simplifications of reality, cultural models can give guidelines on where the differences can be found. E.g. Hofstede (1980) and updated versions
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On knowledge sharing and national culture
Various approaches to encompass the relevant aspects More abstract frameworks (Bhagat et al., 2002) Country-specific approach (Huang et al., 2008)
Frameworks discusses either organization or individual level variables in regards to a key topic E.g. individual level trust (Usoro et al., 2007) E.g Existence of formal knowledge sharing policy (Strach
and Everett, 2006), Need for frameworks detailing relevant factors in both
organizational and individual levels, and how they interact with national culture and knowledge sharing
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Research methodologyTo discover the relevant influencing factors,
researchers decided to carry out semi-structured interviews
Countries: Finland and JapanInterviewee candidates: industry and academic
professionals, who have experience in knowledge management, and had experience in both countries. In total 9 interviews (4 Japanese and 5 Finnish)
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Proposed framework
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Overview of influencing factors
Influencing factor Influencing attributes
Links toNational Culture • Individualistic –
collectivistic• Horizontal – vertical• Long-term
orientation
• Individual• Organization• Trust• Willingness
Individual • Cultural distance• Language fluency of
the individual• Organization• Trust• Willingness
Organization • Incentives• Management support
for knowledge sharing practices
• Existence of formal knowledge sharing strategies
• Common goal
• Individual• Trust• Tools• Willingness
Trust • Competency-based• Integrity-based• Benevolence-based
• Willingness• Organization • Individual
Tools • Support communication with other employees
• Ease of use
• Willingness
Willingness • Sharing outside of group
• Knowledge sharing
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Overview of influencing factors
Influencing factor Influencing attributes
Links toNational Culture • Individualistic –
collectivistic• Horizontal – vertical• Long-term
orientation
• Individual• Organization• Trust• Willingness
Individual • Cultural distance• Language fluency of
the individual• Organization• Trust• Willingness
Organization • Incentives• Management support
for knowledge sharing practices
• Existence of formal knowledge sharing strategies
• Common goal
• Individual• Trust• Tools• Willingness
Trust • Competency-based• Integrity-based• Benevolence-based
• Willingness• Organization • Individual
Tools • Support communication with other employees
• Ease of use
• Willingness
Willingness • Sharing outside of group
• Knowledge sharing
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Benefits of the proposed framework
Proposed framework encompasses individual, organizational and national cultural influence factorsNone of the previous frameworks do this
Combination of three different cultural influence factors and other influence factors seem to to cover culture specific features Individualistic-collectivistic, Horizontal-vertical, Long-term
orientationE.g. Guanxi (China), Face (Japan)
Clearly shows where influence of culture can be found in individual and organizational level
The framework clearly shows the directions of influences making it easier for practitioners and researchers to apply the framework
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Future research directionsFurther confirmation of the results through
quantitative methods.Subsections of the framework can be fruitful
Influence of national culture on tool customizationPreferences between explicit and tacit knowledge
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References Bhagat, R. S., Kedia, B.L., Harveston, P. D., Triandis, H. C.: Cultural variations
on the cross-border transfer of organizational knowledge: an integrative framework. Academy of Management Review, 27(2), 204–221 (2002)
Huang, Q., Davison, R. M., Gu, J.: Impact of personal and cultural factors on knowledge sharing in China. Asia Pacific Journal of Management, 25(3), 451–471 (2008)
Hofstede, G.: Cultures Consequences: International Differences in Work-related Values. Beverly Hills, CA: SAGE Publications (1980)
Mabawonku, A. O.: Cultural framework for the development of science and technology in Africa. Science and Public Policy, 30(2), 117-125 (2003).
Strach, P., Everett, A. M.: Knowledge transfer within Japanese multinationals: Building a theory. Journal of knowledge Management, 10(1), 55–68 (2006)
Usoro, A., Sharratt, M. W., Tsui, E., Shekhar, S.: Trust as an antecedent to knowledge sharing in virtual communities of practice. Knowledge Management Research & Practice, (5), 199–212 (2007)
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Questions?Thank you for listening
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Tokyo Institute of Technology, Senoo Laboratory
Located at Tokyo Institute of Technology, Tokyo, Japan
Professor Dai Senoo Graduated from Hitotsubashi University, was
supervised by NonakaCurrently focusing on knowledge management4 full time PhD students, (3 foreigners, 1
Japanese)Additional part-time PhD students
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14Prof. Dr. Jan M. Pawlowski
History
• Founded in 2009
• Public institution, regional development
• 3000 students, 70 professors and growing
• Western Ruhr area (Bottrop, Mülheim)
Business Information Systems
• Business Information Systems
• (Global) Process Management
• Supporting globally distributed workgroups in knowledge-intensive organizations
• Knowledge Management, E-Learning & Open Educational Resources
• Reference Modeling
• Cultural adaptation
Hochschule Ruhr WestRuhr West University of Applied Sciences
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Web: http://en.hochschule-ruhr-west.de/research/computer-science/institute-members/professor-jan-pawlowski.html
http://www.idea-space.eu/
https://jp.linkedin.com/pub/jouni-laitinen/6b/706/308E-Mail: [email protected]@hs-ruhrwest.de
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