km with collaboration · business-critical business-support-18-edm(enterprise document management)...
TRANSCRIPT
KM with Collaboration
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Today’s Agenda
Documentum 소개
ECM / KM / Collaboration
Documentum 솔루션 소개
Best Reference 소개
Q & A
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Who is Documentum?
Unique Differentiator
Unified content infrastructure powering all content applications
Founded1990 IPO
1996
Content-rich Apps Deployed
4000+
Employees1,300
Developers20,000+
Users2,500 Customers5M Contributors
100M+ Consumers
Acquisitions:Aggregation & distribution, digital asset management, collaboration,
records management
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Documentum = The Clear leader… In Enterprise Content Management (Analyst Views on Documentum Across)
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Doc
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File
Net
Hum
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Stel
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Ope
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Vign
ette
Div
ine
IBM
/ C
M
IBM
/ Lo
tus
Inte
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Mic
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‘Documentum Takes Top PlacementMeta Group, 2002 'Ovum Evaluates Content Management'
Ovum Research, 2002
“What’s Next in Content
Management”Forrester Research
‘Content Management Adapts to Changing Climate’Yankee Group, 2002
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Documentum Customers
Process ManufacturingProcess Manufacturing High TechHigh TechDiscrete ManufacturingDiscrete Manufacturing GovernmentGovernment Financial ServicesFinancial Services
TelecomTelecom PublishingPublishing CPG & RetailCPG & RetailPharmaceuticalPharmaceutical Media & EntertainmentMedia & Entertainment
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eRoom Customers
Government
Other Notable Global Clients
Financial Services
Pharmaceutical/Biotech
Manufacturing
Professional Services
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Best Breed
•Intraspect
•Copernus
•SiteScape
•Microsoft•IBM
•
•Tomoye
•FlyPaper
•Open Text
• ThinkSmith
•Hummingbird
•divine•IntraLinks
•Endeavors
•GroupServe
• Hyperwave
•Zaplet
•Groove
•iManage
LeadersChallengers
Niche Visionaries
Completeness of Vision
Abi
lity
to E
xecu
te
•eRoom
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ECM/KM/Collaboration
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What is Content?
Unstructured content Does not fit into rows and columnsTypes of unstructured content Documents, Web pages, XML components, audio, video, medical images, scanned images, engineering drawings, enterprise reports, records, presentations, …Over 80% of enterprise content is unstructured (Fulcrum Research)
Content volume is growing by over 200% per year (Forrester Research)
Structured
Unstructured
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What is Enterprise Content Management?
Deliver
Fax
CD-Rom
Paper
WirelessPortals
Desktop Authoring Tools
Web Authoring Applications
Scannedimages
Emails OtherRepositories
Create / Capture ManageChat &Discussions
Archive / Dispose
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Business Drivers for Enterprise Content Management
Enterprise Publishing Enterprise Publishing –– Any content, anywhere, Any content, anywhere, any format, anytime, any languageany format, anytime, any language
Compliance Requirements Compliance Requirements -- lower risks, lower risks, lower costslower costs
Ubiquitous Collaboration and Knowledge Ubiquitous Collaboration and Knowledge –– smarter, better, fastersmarter, better, faster
Standardization of content infrastructureStandardization of content infrastructure
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Standardizing on a Content Infrastructure
SOPs
Compliance
PortalPublishing
Marketing Archive
Newsletter
Financial Disclosure
Unified Content Services
ECM Repository
Collaborative Workspace
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ECM is a High Growth Market
1,552 1,883 1,946 2,485 3,1213,840
4,680675 637 1,149
1,473
1,880
2,335
2,849489
602
400
315
247192 218
200
164
133
105
82
71 70
$0
$1,000
$2,000
$3,000
$4,000
$5,000
$6,000
$7,000
$8,000
$9,000
2000 2001 2002 2003 2004 2005 2006
N. America W. Europe Asia/Pac. ROW
CAGR: 24%
$Millions
2,490 2,8073,425
4,377
5,533
6,828
8,331
Source: IDC August 2002
Worldwide Content Management Revenue ’00 – ‘06
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ECM is a Parallel Market to RDBMSVa
lue t
o Cu
stom
er
Evolution
Structured 1. Data2. Data management3. Transactive applications4. Suites of transactive
applications
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3
4
Unstructured5. Unstructured content6. Content management7. Content-rich applications8. B2B, connected
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8
Rise & Importance of Unstructured Content
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Components of ECM
ENTERPRISE CONTENT MANAGEMENT
CCMcollaboration
contentfixed contentrich media
EDM
documents
WCM
web
DAM ERM
DocumentsManuals
SpreadsheetsContractsDrawings
HTMLSGMLWMLXML
ImagesSoundVideo
Presentations
ProjectDiscussions
Desktop SharingOnline Meetings
ReportsRecordsScanningImaging
Final Form Storage
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KM : Brain Knowledge + Business Transaction Knowledge
지식 관리란 향후 업무 수행을 향상시킬 것으로 기대되는 정보, 경험, 선진 사례 등의 다양한
지적자산을 전조직적 차원에서 체계적이고 용이하게 창출, 수집, 관리하고 활용하는 체계
-Accenture –
Knowledge Asset : Brain Knowledge + Business Transaction Knowledge
지식 관리란 수단일 뿐 목적이 아니다. 지식 관리의 목적은 조직의 지능을 높이는 것에 있다.
조직원 개개인이 각각 배우고 다른 사람들의 아이디어를 서로 활용함으로써 조직의 IQ가
올라가는 것이다.
- Bill Gates, Business@THE SPEED OF THOUGH -
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Information & Knowledge
20%20%
Structured
80%80%
UnstructuredManualDrawingsSpecificationAnalysis ReportsVendor Documents
Letters
Transmittals
IOCs
Letters
Transmittals
IOCs
Engineering Data
BOM Data
Procurement data
Engineering Data
BOM Data
Procurement data
Administration
Profitability analysis
Administration
Profitability analysis
EDMERP
Data Warehousing
GroupWareImaging
Business-Critical
Business-Support
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EDM(Enterprise Document Management)
Document(Content) Life Cycle ManagementGeneration / Confirmation / Distribution / Application . . . . . . .
문서 생성으로부터 폐기까지 전 Life Cycle상에서 저장,검색,참조 및 활용 등을 체계적으로
할 수 있는 문서 기반의 정보에 필요한 제어를 가능하게 하는 시스템
- Delphi Group -
재사용
보관
생성 변경 승인 적용분배
폐기
인증/보안
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KM Infra
Browser, Mailbox UI
Distribution
ProcessingIntelligence
Transport(Message)
Data(Content)
Search/Retrieve, Agent, Information Mining, Filters, Collaboration
Messaging, Middleware, Workflow, WWW/Internet, Groupware
EDM, DBMS, Data Warehouse, Legacy, Intrarnet, Extranet
Publish, Push, Broadcast
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EDM Based KM 구축 효과
정보 통합을 기반으로 한 적재적소의 바른 정보 제공(Trusted Information)
Right information to the right person at the right time….globally
실시간 정보 제공
완벽한 지원체계(24x7)
Disaster recovery and contingency gained from managing electronic information
과학적이고 체계적인 인증/감독 체계 확립
Ensure compliance and regulatory requirements
정보의 재활용
Clauses in confirms, sections of equity research commentary, sections of Pitch books
운영비용 최소화
Reduces re-work and cost, process more work with fewer people in a shorter time
지식의 조직 자산화
SOP(Standard Operating Procedures) 정착 - Minimises risk if “knowledge workers” leave the organisation
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다큐멘텀 솔루션 소개
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The Documentum Solution Offering
Solutions tailored for industry requirements
Content, Compliance andCollaboration Solutions
Developer Tools and APIs
Content Services
Content Repository
Unified Content Infrastructure
Content Applications
Industry Solutions
Applications based on Documentum platform
Ready-to-Deploy technology solutions
Open, standards-based developer APIs & tools
Content services for the entire content life cycle
Repository for all types of unstructured content
Complete infrastructure for unifying people, processes, and content
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Documentum Packaged Solutions
Packaged Solutions
EDMEdition
WCM Edition
DAM Edition
Compliance Edition
Collaboration Edition
ERM Edition
Content, Compliance andCollaboration Solutions
Developer Tools and APIs
Content Services
Content Repository
Unified Content Infrastructure
Content Applications
Industry Solutions
Enterprise Document Management – Process Automation, Compound Document Management, Knowledge Base, Internal PublishingWeb Content Management – Web Publishing, Template Authoring, Site Management, Content DistributionDigital Asset Management – Rich Media Management, Media Transformations, Thumbnail & Streaming Support, Native Macintosh supportRecords Management – Physical and Electronic Records Retention, Email ArchivingCompliance – Document Control, Authentication, Controlled PrintingCollaboration – Digital Workplace, Distributed Team Support, Real Time Services
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Documentum EDM Edition
Enterprise Document ManagementSolution for automating document management processesPowerful Library Services – workflow, lifecycle, versioning, multiple levels of securityEasy to use web-based and desktop based interfacesFull integration of authoring tools such as Microsoft Office and Outlook
Knowledge Repositories
Contract Management
Centralized Content
Quality Control
Correspondence Mgmt
TYPICAL APPLICATIONS INCLUDE:
Packaged Solutions
EDMEdition
WCM Edition
DAM Edition
Compliance Edition
Collaboration Edition
ERM Edition
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Documentum WCM Edition
Web Content ManagementEliminates IT/Webmaster bottlenecksIncludes template authoring and robust site management capabilitiesIncludes content delivery, caching and distribution servicesSpecialized services include global site management, multi-lingual content management, and integrated DAM capabilities
.com Sites
Retail, eCommerce Sites
Intra and Extra-net Portals
Self-Service Sites
…
TYPICAL APPLICATIONS INCLUDE:
Packaged Solutions
EDMEdition
WCM Edition
DAM Edition
Compliance Edition
Collaboration Edition
ERM Edition
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Documentum DAM Edition
Marketing Content Mgmt.
Web and Content Publishing
Media Archive
Learning Content Mgmt.
Digital Asset ManagementTailored for managing additional rich media content – images, audio, video Specialized services include media transformations, thumbnailing, storyboarding, streaming, auto-tagging and morePowerPoint AssemblyNative authoring tool integrations –Adobe Photoshop, etc.MAC support – Web and native desktop
TYPICAL APPLICATIONS INCLUDE:
Packaged Solutions
EDMEdition
WCM Edition
DAM Edition
Compliance Edition
Collaboration Edition
ERM Edition
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Documentum ERM Edition
Enterprise Records ManagementAutomates Retention and Records management rulesIncludes electronic and physical recordsIncludes messages - emailFully integrates with DocumentumrepositoryProvides ‘activators’ for other content repositories, i.e: FilenetIntegrated with EMC Centera
Regulatory requirements such as SOX and other rulings
Email records management
Litigation response
…
TYPICAL APPLICATIONS INCLUDE:
Packaged Solutions
EDMEdition
WCM Edition
DAM Edition
Compliance Edition
Collaboration Edition
ERM Edition
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Documentum Compliance Edition
Content Control ManagementControls content processesProvides authentication and audit trail servicesControls print servicesHas been extended for 21 CFR Part 11 (GxPharma) + DOD5015
Corporate Governance & ComplianceSecure collaborationControls & policies repositoryDefined workflows & lifecycleRecords Management
eSubmissions
SOPs
Internal and External Audits
Sarbanes-Oxley Act of 2002
Regulatory Control and Compliance
TYPICAL APPLICATIONS INCLUDE:
Packaged Solutions
EDMEdition
WCM Edition
DAM Edition
Compliance Edition
Collaboration Edition
ERM Edition
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Documentum Collaboration Edition
Extended Enterprise CollaborationSupports ad hoc, project, and extended team collaborationExtends to easily include external partnersProvides integration to shared repository for central management on contentSpecialized services include team collaboration, chat, discussion, projects, virtual whiteboard and more
Project collaboration
Product development
Early Discovery
Client Engagements
…
TYPICAL APPLICATIONS INCLUDE:
Packaged Solutions
EDMEdition
WCM Edition
DAM Edition
Compliance Edition
Collaboration Edition
ERM Edition
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Content Management & Collaboration: A Natural Convergence
Collaboration puts content in contextMakes content actionable, relevant and work specific
Ties together unstructured and structured work processesFrom creative, dynamic pursuits to automated processes
Content is often the input to and output from collaborationNeed a way to manage content as a knowledge asset
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제일 은행 사례
기존산출물의 저장 관리 :
지식의 효율적 관리
조직의 강화 / 이익 증대
보안 유지하의 변경 작업 용이
지리적 분산의 장애 요소 제거 :
협업 과정을 통한 공동의 프로젝트를 저장, 관리
웹상에서의 회의를 통한 프로젝트의 공유, 수정 및 실행
뛰어난 협업과 편리한 사용방법 :
프로젝트에 따른 멤버관리
실무진과 경영진의 Co-work
효율적인 지식관리 :
정보의 다양한 저장형태
업무절차 정립 및 공동의 저장방식과
관리 방식 제공
기존지식의 재활용 극대화
업무의 효율화 :
프로젝트 관리 프로세스의 간소화
과거 프로젝트 참여 노하우의 공동 경험 지원