km india 4 dimensions
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Understanding the 4 Dimensions of Knowledge Management
4th December KM India, Bangalore, India Ron Young, CKO, Knowledge Associates International
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Pearls of Wisdom – Madanmohan Rao
“If it is a man’s privilege to be independent,it is equally his duty to be interdependent”
Mahatma Gandhi
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Knowledge Management, Innovation and Quantum Science
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Current Knowledge Paradigm
Thin Communications
Rich Communications
TACIT KNOWLEDGE
EXPLICIT KNOWLEDGE
TACIT KNOWLEDGE
EXPLICIT KNOWLEDGE
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New Knowledge Paradigm
An Ocean of Knowledge
A Sky of Information
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Timeless Business Principles
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Timeless Business Principles
Productivity
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Timeless Business Principles
Productivity Relations
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Timeless Business Principles
Productivity Relations
Quality
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Timeless Business Principles
Productivity Relations
Quality
Knowledge
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Why?
Productivity Relations
Quality
Knowledge
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Timeless Business Principles
Increase Sales
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Timeless Business Principles
Increase Sales
Reduce Costs
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Timeless Business Principles
Increase Sales
Reduce Costs
IncreaseProfit/Value
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Timeless Business Principles
Increase Sales
Reduce Costs
IncreaseValue
Knowledge
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Upside Down Management
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UK Government White Paper
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“ Our success depends on how well we exploit our most valuable assets: our knowledge, skills and creativity.
These are key to designing high-value goods and services and advanced business practices. They are at the heart of a modern, knowledge driven economy.”
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Knowledge Asset Management
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Knowledge Asset Framework
Developed by the Know-Net Consortium 1998 – 2000
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British Standards Institute Guide to Good Practices
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APO KM FrameworkAPO KM Framework
Cre
ateS
hare
Apply Identify
Store
OOUTCOMESUTCOMES
KNOWLEDGE KNOWLEDGE PPROCESSROCESS
AACCELERATORSCCELERATORS
People Processes
Leadership Technology
Quality
Profitability
ProductivityGrowth
TeamCapability
Org
an
iza
tio
na
l C
ap
ab
ilit
y Ind
ivid
ua
lC
ap
ab
ility
Learn
ing Innovation
Learnin
gInnovation
Societal Capacity
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APO KM Publications 2009-2010
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Fusion
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Understanding the 4 Dimensions of Knowledge Management
KM&I Vision
1.Communication Stage 1
2. Collaboration Stage 2
3. KM Process Stage 3
4.Create & Innovate
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United Nations
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Europe 2020
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Organizational KM Infrastructure
KM Strategy
Critical Knowledge AreasCKO
Knowledge Base Owners
Knowledge Manager
Knowledge Work
Learning’s, Ideas, Knowledge, Experiences, Needs,Problems
Daily Work practices and processes
CKA 1 CKA 2 CKA 3 CKA 4 CKA 5
Nominates
Improves
Facilitates KM processes
Responsible for
Projects and processes
Objectives
Communities of Practice / K Networks
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BBC & Web 2.0
1. Get People Talking 2. Find People
3. Get Blogging 4. Use Wiki’s
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from episodic to continuous learning and knowledge sharing
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Personal Knowledge Management
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Empowered Global Knowledge Worker
Learning . Skills . KnowledgeCreativity . Innovation
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Understanding the 4 Dimensions of Knowledge Management & Innovation
KM&I Vision
1.Communication Stage 1
2. Collaboration Stage 2
3. KM Process Stage 3
4.Create & Innovate
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Knowledge Management is for Everyone
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Integrating Distributed Knowledge
• Adaptive knowledge infrastructure is in place
• Knowledge resources identified and shared appropriately
• Timely knowledge gets to the right person to make decisions
• Intelligent tools for authoring through archiving
• Cohesive knowledge development between JPL, its partners, and customers
NASA Knowledge Management Roadmap
• Instrument design is semi-automatic based on knowledge repositories
• Mission software auto-instantiates based on unique mission parameters
• KM principles are part of culture• KM practices are supported by layered
COTS products• Remote data management allows
spacecraft to self-command
• Knowledge gathered any place from hand-held devices using standard formats on interplanetary Internet
• Expert systems on spacecraft analyze and upload data
• Autonomous agents operate across existing sensor and telemetry products
• Industry and academia supply spacecraft parts based on collaborative designs derived from NASA’s knowledge system
Capturing KnowledgeSharing Knowledge
• MarsNet• Mars Exploration Rovers• Space Interferometry Mission
Enables capture of knowledge at the point of origin, human or robotic, without invasive technology
Enables seamless integration of systems throughout the world and with robotic spacecraft
Enables sharing of essential knowledge to complete Agency tasks
Modeling Expert Knowledge
• Systems model experts’ patterns and behaviors to gather knowledge implicitly
• Seamless knowledge exchange with robotic explorers
• Planetary explorers contribute to their successor’s design from experience and synthesis
• Knowledge systems collaborate with experts for new research
• Interstellar missions• Permanent lunar and
Martian colonies
• Europa Lander/Submersible• Titan Organics: Lander/Aerobot• Neptune Orbiter/Triton Observer
• Mars robotic outposts• Comet Nucleus Sample Return• Saturn Ring Observer• Terrestrial Planet Finder
2003 2007 2010 2025
Enables real-time capture of tacit knowledge from experts on
Earth and in permanent outposts
http://km.nasa.govJeanne Holm, Chief Knowledge ArchitectJeanne Holm, Chief Knowledge Architect
NASA/Jet Propulsion LaboratoryNASA/Jet Propulsion Laboratory
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5th Dimension in Knowledge Management?
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Could India lead Asia to the
next dimension in Knowledge Management?
38Ron Young, 23rd November 2010, KM Asia, Singapore
www.knowledge-management-online.com
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Contact Ron Young
Web: www.knowledge-management-online.com
Blog: http://km-consulting.blogspot.com
Facebook: www.facebook.com/ronyoung
Linkedin: www.linkedin.com/ronyoung
Twitter: www.twitter.com/ronyoung
Knols: knol.google.com/ronyoung
Email: [email protected]
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Pearls of Wisdom
“One’s knowledge is only a handful of sand, there is still an ocean of knowledge to learn”
Tamil proverb
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Pearls of Wisdom
“Think of yourself as if you were theonly unenlightened person in the world.
Everyone else is your teacher.”
Buddha