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Sl No Knowledge Management Activity Event Name Frequency

1Knowledge Sharing Sessions on RCAs of

Defects and Misses. Awareness on Defects and Misses Monthly

2Identify the best Practices from each cluster

and Share the knowledge.BPS Qtrly

3

Identify the Ideas from each cluster and

Share the knowledge. (Parameters are

current process, tools, technologies and

communication plans)

Ideation Program Qtrly

4 Client Appreciations Floor Show Client Appreciation Certification Program Qtrly

5 Client Knowledge Sharing Session KT Tablet Monthly

6Floor Quizes

Learn From the Past Mistake Weekly

7

Documenation of Critical task.

1. Identify critical tasks and activities.

2. Define each task and activity.

3. Develop a knowledge transfer plan. CRITICAL TASKS AND ACTIVITIES Monthly

8 Success Story Storytelling Monthly

9

Knowledge Maps and

InventoriesKnowledge Maps andInventories

Knowledge Maps and

InventoriesKnowledge Maps andInventories

Monthly

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10 Learning Games Learning Games Monthly

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Outcome Target Status

To create the awareness among team

to share the learnings out of mistakes.100% In Progress

Objective is to share the best practices

among the team.2 In Progress

To give equal opportunity to share the

thoughts and motivate people to share

the idea to reduce the communication

gap.

1 In Progress

Employee need to share his

experience and learning out of this

activity. So that others will learn and

motivate.

100% In Progress

To share the report Knowledge among

analysts.100% In Progress

To Share the knowledge of process,

report, tools and technology among

analyst.

1 Not Started

To create an awareness that there is

an Critical task solution repository.

All employees will have easy to access

solution.

100% Not Started

This involves the construction of

fictional examples or the telling of real

organizational stories to illustrate a

point and effectively transfer

knowledge. An organizational story is adetailed narrative of management

actions, employee interactions, or

other intra-organizational events that

are communicated informally within the

organization. When used well, story

telling is a powerful transformational

tool in organizations.

1 Not Started

These catalog information/knowledge

available in an organization and where

it is located. They point to information

but do not contain it. An example is an

Experts or Resource Directory that lists

people with expert knowledge who can

be contacted by others in need of that

knowledge.

100% In Progress

ee ac rom

employees about Job

satisfaction and

anal sts learnin

Feedback from

employees about Jobsatisfaction and

analysts learning

capability

Feedback from

employees about how

quickly information is

available to them.

ee ac rom

Operation about

im lementation.

Measurement Tool

Last 3 month data

Feedback from

Operation about

Feedback fromOperation about

implementation.

Feedback from

employees about Job

satisfaction

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These structured learning activities are

used to make learning fun and more

effective, provide a review of material

that has already been presented in

order to strengthen learning, and

evaluate how much learning has

occurred.

Not Started

Feedback from

employees about Job

satisfaction and

analysts learning

capability