km 2.0 michael d. kull, ph.d. [email protected]
TRANSCRIPT
KM 2.0KM 2.0
Michael D. Kull, Ph.D.Michael D. Kull, Ph.D.
AMPLIFIAMPLIFI
[email protected]@amplifi.com
Copyright 2007 by Michael D. Kull
About AMPLIFIAbout AMPLIFI
● Since 1999Since 1999● Leadership Consulting and Social Media ServicesLeadership Consulting and Social Media Services● Designed first KM university graduate course Designed first KM university graduate course ● Top Googled executive education course on Top Googled executive education course on
Knowledge RetentionKnowledge Retention● Partnerships with thought-leaders, service Partnerships with thought-leaders, service
providers in and around KMproviders in and around KM● Clients in Federal Government, Fortune 500Clients in Federal Government, Fortune 500● Original work in digital storytelling, knowledge Original work in digital storytelling, knowledge
branding, value narratives, leadership maturitybranding, value narratives, leadership maturity● www.amplifi.com
Copyright 2007 by Michael D. Kull
AgendaAgenda
● Trends and DriversTrends and Drivers
● KM Conceptual ModelKM Conceptual Model
● Social ToolsSocial Tools
● Key ThemesKey Themes
● KM 3.0KM 3.0
Copyright 2007 by Michael D. Kull
TrendsTrends
● KM 1.0: Knowing What We KnowKM 1.0: Knowing What We Know
Data warehouses, document repositories, capturing data and Data warehouses, document repositories, capturing data and information, explicating processes, how to identify, elicit, capture, information, explicating processes, how to identify, elicit, capture, store, search & retrieve knowledge artifacts and the “right” info.store, search & retrieve knowledge artifacts and the “right” info.
● KM 2.0: Collective IntelligenceKM 2.0: Collective Intelligence
Collaboration, social networking, social computing, universe of Collaboration, social networking, social computing, universe of discourse, expertise networks, communities, languaging, cultural discourse, expertise networks, communities, languaging, cultural narratives and storytelling, how knowledge is socially constructed.narratives and storytelling, how knowledge is socially constructed.
● KM 3.0? Imagination, AmplifiedKM 3.0? Imagination, Amplified
Virtual worlds, Second Life 2Virtual worlds, Second Life 2ndnd Generation, SimScience, Immersive Generation, SimScience, Immersive environments, visualization, imagineering, “user-generated digital environments, visualization, imagineering, “user-generated digital content” or digital artistry and voice, the Rise of the Creative Class.content” or digital artistry and voice, the Rise of the Creative Class.
Copyright 2007 by Michael D. Kull
Drivers and Value PropositionsDrivers and Value Propositions
● Reduced costsReduced costs
● Repeatable resultsRepeatable results
● Faster cycle timesFaster cycle times
● InnovationInnovation
● Disaster recoveryDisaster recovery
● Intelligence / patternsIntelligence / patterns
● Knowledge retentionKnowledge retention
● Reduced costs in rehired Reduced costs in rehired annuitantsannuitants
● Example: NRCExample: NRC
-
+
Effectiveness of KM capture methods, tools and practices
Increase in number of retirees with critical knowledge
# of annuitants?
?
Copyright 2007 by Michael D. Kull
KM EnvironmentsKM Environments
CommunitiesOf Practice
Collaboration Platform
DocumentRepositories
ExpertiseLocators
Wiki
Blog
SkillsDatabase
Informs
Finds
Projects go to
Documentsstored
Post knowledge
Links to
Links to
A Conceptual Model
Copyright 2007 by Michael D. Kull
Explanation of Terms and PurposesExplanation of Terms and Purposes
Community of Practice: The purpose of virtual CoPs is to create an online environment to enable conversation and discussion around topics, methods, and work roles.
Collaboration Platform: …to facilitate the creation of documents and other knowledge artifacts as project deliverables.
Expertise Locators: …to enable the rapid identification of expertise within an organization based on skill-sets and project commitments.
Document Repositories: …to provide a single, searchable database of all types of files that may be used to support future work efforts.
Skills Database: …to provide a searchable system where each employee has listed their areas and levels of expertise.
Wikis and Blogs: …to provide webspaces for individuals to post their ideas and insights – in some ways blogs are the antithesis of wikis.
The main point: KM environments support each another, are synergistic.
Copyright 2007 by Michael D. Kull
● Blogs (MySpace)Blogs (MySpace)● Wikis (Wikia)Wikis (Wikia)● Podcasts (iTunes)Podcasts (iTunes)● Digital video (YouTube)Digital video (YouTube)● Social networking (Friendster, LinkedIn)Social networking (Friendster, LinkedIn)● Project collaboration (SharePoint)Project collaboration (SharePoint)● Communities of Practice (Tomoye)Communities of Practice (Tomoye)● Virtual environments (Second Life)Virtual environments (Second Life)● Social bookmarking/tagging (del.icio.us)Social bookmarking/tagging (del.icio.us)● News aggregation (Digg)News aggregation (Digg)
A recent McKinsey survey found that ¾ of executive respondents plan to A recent McKinsey survey found that ¾ of executive respondents plan to maintain or increase their investments in collaboration (Web 2.0) technologies.maintain or increase their investments in collaboration (Web 2.0) technologies.
What Else is New? Web 2.0What Else is New? Web 2.0
Social Media, Social Networking, Social Computing, Social Tools, CollaborationSocial Media, Social Networking, Social Computing, Social Tools, Collaboration
Copyright 2007 by Michael D. Kull
WikipediaWikipedia
Copyright 2007 by Michael D. Kull
MySpaceMySpace
Copyright 2007 by Michael D. Kull
YouTubeYouTube
Copyright 2007 by Michael D. Kull
LinkedInLinkedIn
Copyright 2007 by Michael D. Kull
TomoyeTomoye
Copyright 2007 by Michael D. Kull
Del.icio.usDel.icio.us
Copyright 2007 by Michael D. Kull
DiggDigg
Copyright 2007 by Michael D. Kull
Second LifeSecond Life
Copyright 2007 by Michael D. Kull
Second LifeSecond Life
Copyright 2007 by Michael D. Kull
Key ThemesKey Themes
● Start at grassroots levelStart at grassroots level● Spiral approachSpiral approach● Encourage breaking down of barriersEncourage breaking down of barriers● Enabling the “universe of discourse”Enabling the “universe of discourse”● Allows to get on the same page in terms of Allows to get on the same page in terms of
language, concepts, knowledge developmentlanguage, concepts, knowledge development● Encourage voice over exitEncourage voice over exit● Enticing for the millennial generationEnticing for the millennial generation● DemocratizingDemocratizing● Measures – too soon to tell, but optimisticMeasures – too soon to tell, but optimistic● NRC storyNRC story
Copyright 2007 by Michael D. Kull
Diffusion of KM / EnactmentDiffusion of KM / Enactment
Copyright 2007 by Michael D. Kull
KM 3.0: From e-Gov to i-Gov?KM 3.0: From e-Gov to i-Gov?
KM 1.0
KM 2.0
KM 3.0
Maslow’s hierarchy, redux
Copyright 2007 by Michael D. Kull
THIS is Knowledge ManagementTHIS is Knowledge Management
“The Matrix”
Copyright 2007 by Michael D. Kull
Thank youThank you
● Q&AQ&A
● Feedback and referrals always appreciated.Feedback and referrals always appreciated.
● Contact: Contact:
Michael D. Kull, Ph.D.Michael D. Kull, Ph.D.
703-507-2846703-507-2846