kirsty hulse - when our affair with content means we cheat on customer experience

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When our affair with content means we cheat on customer experience

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Page 1: Kirsty Hulse - When our affair with content means we cheat on customer experience

When our affair with content means we cheat on

customer experience

Page 2: Kirsty Hulse - When our affair with content means we cheat on customer experience

A little about me.

Kirsty Hulse@kirsty_hulse

Head of SEO Best Practice@linkdex

Founder @manym1nd5

Page 3: Kirsty Hulse - When our affair with content means we cheat on customer experience

We’ve fallen in love with content marketing

@kirsty_hulse

Page 4: Kirsty Hulse - When our affair with content means we cheat on customer experience

Over 85% of brands are doing it

Content Marketing Institute

Page 5: Kirsty Hulse - When our affair with content means we cheat on customer experience

We spend a quarter of our budgets on it

Page 6: Kirsty Hulse - When our affair with content means we cheat on customer experience

70% of brands created more content this year

than they did last year

Page 7: Kirsty Hulse - When our affair with content means we cheat on customer experience

Retailers are becoming publishers and publishers are becoming retailers

Page 8: Kirsty Hulse - When our affair with content means we cheat on customer experience
Page 9: Kirsty Hulse - When our affair with content means we cheat on customer experience

27% brand growth 2012 vs 2014

Jan 2012 Jan 2014Jan 2013 Jan 2015

Page 10: Kirsty Hulse - When our affair with content means we cheat on customer experience

This is great, but we’re missing something

Page 11: Kirsty Hulse - When our affair with content means we cheat on customer experience

When you have high authority editorial content...

Page 12: Kirsty Hulse - When our affair with content means we cheat on customer experience

...that content will rank for transactional queries

Page 13: Kirsty Hulse - When our affair with content means we cheat on customer experience

...which actually isn’t always the best customer experience

Page 14: Kirsty Hulse - When our affair with content means we cheat on customer experience

ChinosDinner Jackets Tom Ford

Page 15: Kirsty Hulse - When our affair with content means we cheat on customer experience
Page 16: Kirsty Hulse - When our affair with content means we cheat on customer experience

BackpacksUnderwear

Page 17: Kirsty Hulse - When our affair with content means we cheat on customer experience

Long form editorial

content is perfect for

capturing informational

queries, driving brand

awareness and

influencing purchase

decision

Page 18: Kirsty Hulse - When our affair with content means we cheat on customer experience

GIMME

ALL

THE

SHIT I

WANNA

BUY

STUFF

Page 19: Kirsty Hulse - When our affair with content means we cheat on customer experience
Page 20: Kirsty Hulse - When our affair with content means we cheat on customer experience

“You are looking to buy a new dinner suit. Which page do you think best suits your needs?”

84% 16%

Page 21: Kirsty Hulse - When our affair with content means we cheat on customer experience

CX Content

ALL THE MONEY

Page 22: Kirsty Hulse - When our affair with content means we cheat on customer experience

Optimising editorial content for conversion

Optimising editorial content for conversion

Page 23: Kirsty Hulse - When our affair with content means we cheat on customer experience

Audit your old blog content.

Which posts are driving traffic?Where are the opportunities?Where are you missing out?

Page 24: Kirsty Hulse - When our affair with content means we cheat on customer experience

Content performance increases long after launch date

Page 25: Kirsty Hulse - When our affair with content means we cheat on customer experience

Don’t hide your CTAs

Page 26: Kirsty Hulse - When our affair with content means we cheat on customer experience
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Test, test, test

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Image quantity and quality and

Page 31: Kirsty Hulse - When our affair with content means we cheat on customer experience
Page 32: Kirsty Hulse - When our affair with content means we cheat on customer experience

Don’t hide product recommendations

Page 33: Kirsty Hulse - When our affair with content means we cheat on customer experience

Signpost product pages

Page 34: Kirsty Hulse - When our affair with content means we cheat on customer experience

Un-optimise editorial content for transactional product keywords

Page 35: Kirsty Hulse - When our affair with content means we cheat on customer experience

This doesn’t feel very sophisticated

Page 36: Kirsty Hulse - When our affair with content means we cheat on customer experience

Content personalisation

http://searchenginewatch.com/sew/how-to/2334157/how-personalizing-websites-with-dynamic-content-increases-engagement

Content personalisation allows you to alter the content you surface depending on different factors such as search keywords, source etc meaning we can better align our content with user intent

Lovely resource here

Page 37: Kirsty Hulse - When our affair with content means we cheat on customer experience

Group keywords according to ranking page, and edit content according to source

Page 38: Kirsty Hulse - When our affair with content means we cheat on customer experience

1. Expensive2. Dynamic URLs?! No way!

Page 39: Kirsty Hulse - When our affair with content means we cheat on customer experience

$49/pmFree! £95/pm

Page 40: Kirsty Hulse - When our affair with content means we cheat on customer experience

Include hard-coded text links behind dynamic content

Submit an accurate sitemaps

Keep both static and dynamic URLs short

Make AJAX crawlable

Create static URLs that link to the same content as each dynamic URL.

https://econsultancy.com/blog/66827-penalisation-for-personalisation-google-dynamic-content-seo/

Lovely resource here

Personalisation SEO Considerations

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Thank you!