KIRK PFEIL5898 West Del Lago Circle Glendale, AZ 85308

(623) 243-2994| kirkpfeil@gmail.com

OBJECTIVEOffering quality work ethic with Integrity and determination to exceed expectation within high-volume environments.

PROFESSIONAL ATTRIBUTES Knowledge Acquisition New Hire Onboarding Lead Corporate Training and Development Internal and External Client Relations Network Administrator Active Directory Services Management

PERSONAL ATTRIBUTES Strong Communication and Listening Skills Superior Customer Service Skills Positive Attitude Flexible Yet committed to providing optimal results Recruiting, On-Boarding, New Hire Orientation Eager to Expand Knowledge Base Analytics Data Mining Social Media Marketing

EDUCATIONUniversity of Wisconsin – Computer Information Systems

EMPLOYMENT HISTORY

Consultant, Independent 2009 - 2016

Wespac Construction 4 monthsServiceDesk

Telephone/Remote/In Person Support System Buildup Customer Service Printer Support ShoreTel Support

Cognizant – MillerCoors 7 monthsVMware Lead

Knowledge Acquisition from the Incumbent Corporate Training Level 1.5 Support Lead for VMware Desktop Environment/Enterprise Imaging Developed and maintained SOP Documentation

Recruiting, On-Boarding, New Hire Orientation

Impact Technologies – Discount Tire 3 months Help Desk – Project Based

Payment Project SAP/Inventory Project Put in the “Que” General Help Desk calls

ReqRoute Inc. – Cognizant 3 monthsHelp Desk Team Lead

Ensure Business Continuity on Team Call Auditing Supported Business Requirements from multiple projects Focused on Customer Relations with Clients System Analysis on Process Improvement

Hales Corners Lutheran Church and Schools 1yrManager of IT

Designed, implemented and administer network Provide support to church/school employees and all students (300 devices) Developed, documented and Implemented all IT policies and procedures Implemented and maintained asset inventory

Pfeil Consulting – Independent Contractor

Atlas Metal Parts, Aquatic Adventures 11/1/06- 6/31/10System Technician/Network Administrator

Migrated from workgroup to AD Domain. Designed, Implemented and Supported Flat Network within each business. Created network documentation Desktop configuration & support. Created network and IT policies from the ground up.

Navistar - Artech Information Systems 11/1/06- 6/31/10

System Technician/Network Administrator Server builds, maintained server inventory for Navistar’s main Data Center. Coordinated

software installs with the Application and Application Development Teams. Troubleshooting and Root Cause Analysis.

Provided 1st tier technical support on network operations center on a 24 / 7 / 365 schedule that include large systems, servers, storage systems, workstations, Desktop, networks, environment and monitoring tools.

Provided phone support for customers experiencing software, LAN and WLAN issues. Reset TCP/IP stack to ensure proper connection to network. Connected remotely to clients PC to install various applications and software.

Quanta Services Company 2004 -2006Network Administrator

Responsible for servicing 4 servers/46 work stations locally and 2 servers/28 workstations remotely. In addition, service field office locations in Wisconsin, Texas, Illinois, Colorado and North Carolina.

Network installation, configuration and maintenance SOX I.T. Audit Process Management Maintenance, diagnostics and repair of all desktop PCs, Laptops, Printers, PDAs, Copiers IT budget planning for all departments

Maintain and service all phone systems; Mitel I.P. and cell phones Platforms: Windows 2003 Terminal Server, Windows 2000 Pro, Windows 2003 Server, XP Pro,

Office XP Suite Troubleshoot OS, network connectivity LAN or WAN, Printer/fax/phone, and user profiles. Virus, Malware and spyware removal thru the registry, install and scan antivirus. Set up wireless network for multiple PCs and printer and create file sharing thru the network.

Air Force, Luke AFB 1985 - 1990

Supported Window PC’s in the 58th TTW AMU. Honourably Discharged as an E-3