Kiesha M. Millerkeesh727.km@gmail.com• (309) 826-5858

www.linkedin.com/in/kieshamiller

Summary of Qualifications

Proficient user of MS Office (Word, Excel, PowerPoint, Visio and Outlook), Adobe Acrobat, Concur, ADP, QuickBooks, Photoshop, Publisher and Illustrator.

Proven ability to coordinate, prioritize and manage multiple projects of high importance and confidentiality. Consummate professional dedicated to customer and employee satisfaction; serve as an effective gatekeeper;

prepare and facilitate well-researched and accurate training documents; and efficiently handle daily office tasks Outstanding conflict management skills. Excellent communication, spelling, grammar with a proven ability to proofread and edit documents. Exceptional attention to detail, professional demeanor and team player. Extensive experience in managing grievances. Experience in providing oversight for customer service administration, contract negotiation, vendor services, and

financial records. Organization is in my DNA and I possess a special talent for bring order to chaos.

Professional Experience

Chicago Architecture Foundation 2014-2015Executive Assistant to Chief Executive Officer (CEO)Provide dedicated support to President and CEO.

Constructed all written letters, emails and responses from the President and CEO. Coordinated complex personal, domestic, and international travel arrangements, calendar management, and

processed extensive expense reporting. Provided monthly, quarterly and annual company project reports to Board of Trustees and Executive team. Maintained capital campaign database. Coordinated and facilitated high profile international study trips. Developed and maintained a project management, tracking, and filing systems to strengthen operational

infrastructure, prioritize projects, facilitate follow up, and ensure on-time delivery. Responded and tracked customer complaints that come into the Presidents inbox. Acted as an overseer for company's diversity initiatives by participating as an event organizer for several

corporate events. Participate in all senior level meetings and synthesize information into meeting minutes.

JMC Steel Group 2011-2014Executive Assistant to Chief Human Resource Officer (CHRO)The largest privately owned steel pipe and tube maker in North America.

Coordinated complex domestic and international travel arrangements, calendar management, and processed extensive expense reporting.

Served as primary liaison with Finance department; managed departmental budget, submitted invoices, conducting expense reconciliations.

Supervised administrative support staff. Assisted with employee relations. Reviewed resumes sent in by candidates and conducted pre-screen interviews. Coordinated the Performance Management process. Selected and interviewed candidates for all available positions. Conducted new hire orientation and facilitated exit interviews. Built productive, collaborative relationships with employees, and HR business partners. Created professional job descriptions. Facilitated the employee on-boarding process. Created monthly reports related to recruitment, headcount, and terminations.

Kiesha M. Millerkeesh727.km@gmail.com• (309) 826-5858

www.linkedin.com/in/kieshamiller

Maintained employee files and the HR filing system. Accurately recorded employees PTO and vacation. Drafted department specific employee announcements. Assisted employees with benefit issues. Special projects as assigned, e.g., authored and updated corporate guidelines, policies and procedures, newsletter,

organizational chart and company telephone directory. Played a key role in successfully launching the first headquarters office in Chicago.

Feeding America 2009-2011Executive Assistant to Chief Marketing Officer (CMO)The leading domestic anti-hunger relief organization and 3rd largest charity in America.

Served as primary liaison with Finance department; managed departmental budget, submitted invoices, conducting expense reconciliations.

Coordinated complex personal, domestic, and international travel arrangements, calendar management, and processed extensive expense reporting.

Improved department efficiency by creating a monthly budget tracking spreadsheet and introducing additional time-saving measures, e.g., improved submission and filing system.

Organized and kept track of client and celebrity personal information within the FileMaker database. Mediated for client and agent concerns. Negotiated favorable terms and pricing agreements with vendors, caterers and other providers of service at special

events, saving at least $30K annually.

Brad Foote Gear Works Inc. 2008-2009Executive Assistant to Chief Human Resource Officer (CHRO) and Chief Operations Officer (COO)The leading supplier of high-speed, intricate gearing systems to the energy and industrial markets.

Coordinated complex personal, domestic, and international travel arrangements, calendar management, and processed extensive expense reporting.

Served as primary liaison with Finance department; managed departmental budget, submitted invoices, conducting expense reconciliations.

Supervised administrative support staff. Selected and interviewed candidates for open positions. Coordinated performance reviews. Facilitated the employee on-boarding process. Processed background checks and coordinated drug screenings. Assisted with the development of orientations programs for new hires. Created monthly reports related to recruitment, headcount, and terminations. Handled all employee time off and grievances. Implemented employee programs that aided in reducing union grievances by 60%, (e.g. safety classes). Served as head liaison for all Leave of Absence (LOA), Family and Medical Leave Act (FMLA), Short Term

Disability (STD) and worker’s compensation cases. Reviewed and follow-up on union grievances and complaints. Monitored the HR department general expenditures. Created and presented employee satisfaction reports at all union council meetings. Wrote resolution letters for all union grievances.

Titan Worldwide 2005-2008The largest transit advertising company for outdoor advertising.Executive Assistant to Chief Executive Officer (CEO)/Human Resource Assistant

Kiesha M. Millerkeesh727.km@gmail.com• (309) 826-5858

www.linkedin.com/in/kieshamiller

Coordinated complex personal, domestic, and international travel arrangements, calendar management, and processed extensive expense reporting.

Served as primary liaison with Finance department; managed departmental budget, submitted invoices, conducting expense reconciliations.

Managed all vendor relations, including bidding of new and existing contracts for cost savings and improved service.

Selected and interviewed candidates for open positions. Supervised administrative support staff. Assisted staff with routine HR related questions, served as the first point of contact for employees – Assisted

company staff in solving HR issues. Processed and reviewed all paperwork for HR department. Maintained employee files and assisted with New Hire paperwork and orientation. Processed termination paperwork and benefits administration for employees.

State Farm Insurance Headquarters 1999-2004Diversity CoordinatorA leading insurance company.

Reported directly to Senior Vice President of Emerging Markets. Served as subject expert on internal committee, e.g., Event Committee, Safety Committee. Trained new employees on workflow, policy and procedures.

Education

Illinois State University, Normal, ILBachelor of Science: Mass Communication