keys to post- implementation tech success #13ntcpost missy longshore @mflongshore longshore...
TRANSCRIPT
Keys to Post-Implementation Tech Success#13NTCpost
Missy Longshore@mflongshoreLongshore Consulting
Evaluate This Session!Each entry is a chance to win an NTEN engraved iPad!
or Online at www.nten.org/ntc/eval
INSERTQR CODE
HERE
How To Vote via Texting
1. Standard texting rates only (worst case US $0.20)2. We have no access to your phone number3. Capitalization doesn’t matter, but spaces and spelling do
TIPS
EXAMPLE
Rescue the Project
• Fire the
consultants• User group• Listen to users
Rescue the Project: Example• RFP for new consultants• Find internal allies & naysayers for user group• Assess and prioritize the projects of each team• Manage expectations
Sample User Group
• Feedback from teams
• New features• Decisions• Training opportunity:
staff trains each other
http://www.nicil.org/
Benchmarking
• What are peer organizations doing?
• Have program staff talk with program staff at the other organization. Have them get the real picture.
Benchmarking Example
• Met a peer organization at a conference
• Connected program staff to the contact at the other organization.
Sample Benchmarking Call• ABC Nonprofit, which
has just implemented the FS Database, will call Save the World Nonprofit, which has been using FS Database for 3 years.
Focus on What you Can Do
• Cost benefit analysis• Ask: Who does this serve?• Communicate with users: “We are Implementing X on Ytimeline b/c of Z”
What you Can Do Examples
Usability Testing
• Pre-launch• Post-launch• Repeat
Usability Testing Example• We have 5+ document management
systems… let’s buy a new one!
Sample Usability Testing
Communicate with Users
• Join regular team meetings
• Have user group members spread the word
• Multiple mediums:• Chatter• Email• Posters• Brown bag lunches
http://www.phillipadsmith.com
Communicate with Users
• How do your users want to be communicated with?
• How do you currently communicate with users?
Leverage Resources
• Spiceworks community for vendor reviews, etc.
• NTEN, Tech Soup discussions, etc.• Twitter• Product user groups
Evaluate This Session!Enter for a chance to win an NTEN engraved mini iPad!
Search by session title at www.nten.org/ntc/eval