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Testing for Business Benefit

It’s a people’s job

Derk-Jan de Grood QA & Testing Conference Bilbao 2012

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Objectives

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Some views on testing

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Traditional views

Checking (Not finding bugs)

QA (to much on how it should)

Manual (to much labor)

Context (no link with governance and acceptance)

Testing

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9 Photo by: Kev Gilmour

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Source: Jan Jaap

Cannegieter

Value in

Shorter time to market

Better software

Compliancy

And….

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Comfort

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Why there is a need for…Comfort

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A successful project

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Time

Scope

Q

Budget

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Why projects fail

Unclear and shifting goals

Unrealistic time and resource estimation

Lack of expertise

Insufficient overview on progress, quality and attention points

Insufficient management commitment

Inability to work as a team

Complexity

Lack of stakeholder involvement

No steering information

No eye for human aspect

Incompetent management

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Project experience

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Maximum achievable

Time

Eupho

ria

Euphoria & Idealism Deception Realization Fulfillment

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Fear

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What are we afraid of….?

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Consequences of fear…

Hidden resources

Manipulating results

Ignoring risks

Exaggerating risks

Not reporting problems

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Micro management

Transferring fear

Hiding our heads in the

sand

Fear blocks improvements, collaboration & adequate project management

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Flow according to Csikszentmihalyi

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Fear gradations

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Business benefit

Understand what drives business

What drives our stakeholders

Act according to it

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Grip

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Overview

Insight Commitment

Influence

Define a teststrategy

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Focus on

outcome

rather than

activities

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Test strategy

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Fears

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Test activity completed

What does this mean for the stakeholder?

Fact

Advantage

+

Benefit 30

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To what present did you

contribute ...

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Dare to be

imprecise

Afspraken

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Resume

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Design for traceability

Factual

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My dashboard takes ….

to generate

Less than 10 minutes

About an hour

Half a day

More than half a day

To much time, we estimate instead

Dashboard

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Risk analysis

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System parts

Risks

Tags

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Risks

And/or

• Business

scenario’s

• Usecases

• Product

• Services

• Claims • Usergroups

• Etc…

Tell a good test story

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Goal

Challenge

Choices

Problems

Impact

Result

Benefit

Situation

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Standing meeting

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Pass on… the present

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AFTERSALES

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Test report

Wrap-up

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Wrap-up

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3 tips

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Know how to give a present

Derk-Jan

Valori Coltbaan 4a

3439 NG NIEUWEGEIN The Netherlands derkjandegrood@valori.nl

+31(0)651807878 www.valori.nl @DerkJanDeGrood http://djdegrood.wordpress.com

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And to

receive

one…