key platform features ©2014 bivarus, inc. all rights reserved. this material may not be reproduced,...
TRANSCRIPT
Key Platform Features
©2014 Bivarus, Inc. All rights reserved. This material may not be reproduced, displayed, modified or distributed without the express prior written permission of Bivarus.
• Comprehensive, real-time reporting across
categories & questions
• Includes confidence intervals and #
responses
• Real-time, free-text comments for
immediate action and identification of operational, quality
& safety concerns
Real-Time Reporting
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• Detailed physician & nurse-specific
reporting
• Peer comparisons providers opportunity for specific actionable improvement. The platform also provides an opportunity to rapidly identify physician leaders as potential peer mentors
• Downloadable/mobile accessible provider report card featuring quantitative and qualitative data
Comprehensive Provider Data
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Using the Intervention Diary, track and measure interventions to evaluate impact
Workflow Tools: Intervention Diary
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Patient Safety ED Dashboard
Question Yes (%) No/unsure (%)
Hand sanitation performed by RN and MD 49.7* 50.3
Medication reconciliation performed 89.1 10.9
Nursed asked about allergies 96.1 3.9
Nurse verified name before giving medications 86.1 13.9
Nurse explained medications before giving them 85.4 14.6
Radiology verified name before test 89.7 10.3
Good coordination of care at shift change 65.7* 34.3
Explained medications told to take at home 78.5* 21.5
Understood how to arrange follow-up care 77.6* 22.4
Business Transformation Case Studies
Safety Events
In a recent safety study, from a sample of 2,800 Bivarus comments, 10% revealed safety-related issues, including serious adverse events and preventable near misses.
COO has commissioned safety initiative to identify issues using Bivarus data. And based on Bivarus feedback from multiple different patients, a resident-led initiative is currently underway to identify and prevent the multi-factorial failures that have led to contrast dye exposure in allergic patients.
PATIENT COMMENT 1 RESPONSE BY EDPATIENT COMMENT 2
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Central Line Access
Clinical Operations developed an in-service training program, focused on accessing ports using sterile technique, that has the potential to improve patient safety, thereby reducing medical-legal liability
PATIENT COMMENT RESPONSE BY ED
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Medication Availability
RESPONSE BY ED
After sharing this Bivarus comment with the Pharmacy and evaluating volume of ED patients needing the medication, it was decided to inventory Lactulose in the ED Pyxis for immediate dispensation.
PATIENT COMMENT PRE-INTERVENTION
PATIENT COMMENT POST-INTERVENTION
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• Prioritize 10 categories and 100 questions based on your organization’s information needs
• Question bank created with input by key healthcare
stakeholders
• Highly customizable (ie: new categories and/or questions can be added)
Survey Customization
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From The Patient’s Perspective
PATIENT COMMENT PATIENT COMMENT
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In The Words of Our Users
“This powerful and novel approach to assessing patient satisfaction is a game-changer; it will fundamentally change how we manage the service experience for our patients – here and nationally.” - Chairman, Department of Emergency Medicine
“Fantastic report - really synthesizes a ton of information for us - and can help us target some quality improvement projects for the next quarter. Thanks again - great report for Bivarus to provide to clients.”
- MD, Department of Dermatology
“I learned more from 10 minutes reviewing this report once than I have in 10 years of Press Ganey. Very nice. PS: Feel free to quote me.”
- ED Medical Director
“Wow! In only 2 weeks of testing in the ED you’ve collected more actionable data than we typically get in 6 months.” - Director, Patient Relations
“This is the perfect combination of entrepreneurship and doing good in the world. Thank you!”- Vice Chair for Research, Department of Anesthesiology
“I’ve never seen a more innovative survey approach. Bivarus is truly one of a kind and has limitless applications in any sector where understanding the customer is a priority.”
- Edward and Rose Donnell Professor of Business Administration, Duke University Fuqua School of Business
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Patient Experience Improvement
The Difference is Clear
“This powerful and novel approach to assessing patient satisfaction is a game-changer; it will fundamentally change how we manage the service experience for our patients – here and nationally.” - Chairman, Department of Emergency Medicine
“I learned more from 10 minutes reviewing this report once than I have in 10 years of Press Ganey. Very nice. PS: Feel free to quote me.”
- ED Medical Director
“Fantastic report - really synthesizes a ton of information for us - and can help us target some quality improvement projects for the next quarter. Thanks again - great report for Bivarus to provide to clients.”
- MD, Department of Dermatology
“Wow! In only 2 weeks of testing in the ED you’ve collected more actionable data than we typically get in 6 months.” - Director, Patient Relations
Confidential, ©2013 Bivarus, Inc.
©2014 Bivarus, Inc. All rights reserved. This material may not be reproduced, displayed, modified or distributed without the express prior written permission of Bivarus.