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Development Needs Analysis 2017 Survey Results

Key FindingsThe Development Needs Analysis survey ran from late December 2016 until early February 2017. Below are the key findings from the survey.

The survey received 758 respondents. The demographic responses generally matched previous needs analysis data and wider library and information professional demographics so we believe the responses are a fair representation of the Health LKS workforce.

Top Ten Development Areas (By Banding Groups & Overall)Overall Band 3-4 Band 5-6 Band 7+

Demonstrating Value and Impact

Healthcare Database searching/ HDAS



Healthcare Database searching/ HDAS

Literature searching/ Information retrieval

Critical Appraisal Knowledge management

Knowledge management Marketing & promoting services

Synthesizing and summarising evidence

Strategic planning

Marketing & promoting services

Classification & Cataloguing (including taxonomies & ontologies)

Marketing & promoting services

Costing and pricing library services

Emerging technologies ICT Skills Knowledge management

Business & financial management

Critical Appraisal Current Awareness Emerging technologies

Emerging technologies

Literature searching/ Information retrieval

Social media and collaborative tools

Systematic Reviews: Supporting users to undertake

Metrics, evaluation and measurement

Synthesizing and summarising evidence

Copyright, intellectual property and licensing

Health information for patients and carers





Leadership skills


Emerging technologies Leadership skills Synthesizing and summarising evidence

1

About you – gender, age, ethnicity and disabilityThe questions were asked to ensure fair and accurate representation of the workforce.

Fe-male78%

Male18%

Do not wish to disclose

3%

Other (please specify)

0%

I identify my gender as...

What is your ethnicity? White BritishIrishGypsy or Irish TravellerWhite Non-BritishWhite and Black Car-ibbeanWhite and Black AfricanWhite and AsianIndian/British Indian

2

18 to 24

35 to 44

55 to 64

Do not wish to disclose

0.0% 20.0% 40.0%

What is your age?

Are your day-to-day activities limited because of a health prob-lem or disability which has las-ted, or is expected to last, at

least 12 months (including prob-lems related to old age)?

Yes, limited a lotYes, limited a little

At WorkThe questions were asked to ensure fair and accurate representation of the workforce.

0.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

NHS staff: Please identify your AfC Banding.Staff from other sectors: Please choose the salary range that most closely matches your role.If

you are part-time, please select the appropriate pro-rata rate.

Series1

Apprentice

Assistant/ Deputy Librarian

Assistant/ Deputy Library Manager

E-Learning Support

Graduate Trainee

Health Information/ Health Promotion

Library Assistant

Knowledge Manager

Specialist Librarian, e.g. clinical, subject, outreach, faculty, e-learning, etc.

Other (please use comment box)

0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 30.0%0.4%

1.8%4.9%

0.5%2.4%

0.7%0.0%0.5%0.4%

6.5%0.8%

21.5%25.9%

19.7%2.1%

1.3%9.0%

0.1%1.6%

Please select the job title which best fits your own (it doesn’t need to be exact).

3

Length of time spent in current role (by banding & overall comparison to 2013 & 2015 needs analysis

Band 3-4 Band 5-6 Band 7+ Overall 2013 - Overall

2015 - Overall

Less than 1 year

11.3% 17.0% 11.4% 14.1% 9.6% 11.3%

1 to 5 years

32.8% 35.9% 31.9% 34.0% 37.7% 35.8%

6 to 9 years

19.0% 17.0% 19.5% 18.3% 20.0% 20.8%

10 years +

36.9% 30.1% 37.3% 33.5% 32.8% 32.0%

4

East Midlands

London

North West

Wessex

South West

Yorkshire and the Humber

0.0% 5.0% 10.0% 15.0% 20.0%5.5%

6.7%17.5%

9.2%15.6%

3.8%3.6%

7.4%9.2%9.8%

11.6%

What is the main region in which you are based? (if you work cross-region please select the region you class are your 'primary' region)

Series1

62.5%

37.5%

Do you work full or part time? Full-time worker is defined as someone who works 35 hours or more per week whilst a Part-time worker is defined as someone who works less than 35 hours per

week.

Full timePart time

5

Which is the principal type of organisation you work for? Response Percent

Acute – including Foundation Trust, teaching hospital, specialist acute setting & children’s hospital

59.6%

Mental Health – including acute/foundation and community settings

12.8%

Commissioning – including commissioning support, CCGs and CSUs

0.4%

Community and Primary Care – including health promotion or hospice locales

1.7%

Public Health England 1.6%Local Authority – including Public Health and social care 2.2%National Institute for Health and Care Excellence 1.1%Other National Body not listed 0.7%Health Education England 3.8%Education - Universities/Colleges that may provide services to NHS organisations

11.5%

Charity 1.8%Other - Please specify only if it doesn't even closely resemble any of the options above. For example Ambulance Trust, Learning Disability, Royal College , Think Tank

2.8%

050

100150200250300350

What is the highest level of qualification that you hold?

Series1

All Band 3-4 Band 5-6 Band 6-7

54.5%

23.6%

67.3% 69.2%

45.5%

76.4%

32.7% 30.8%

Are You CILIP HLG Members? Overall and by Banding Rangea member Not a member

6

The below table summarises the results from question 13 (development choices), question 14 (development importance), question 15 (level of need), and question 16 (preferred learning methods). Where free text answers have been provided to describe respondent’s required learning outcomes, these are represented by themes. The ‘Rank’ column shows the order of frequency that each Development Need was selected. All the results have been stratified by banding for each Development Need.

Development Need

Band Response n (%)

Rank Level of Need % Preferred Learning Method %

Beginner Intermediate Advanced Face to Face Classroom Online/eLearning

Blended No Preference

Business and financial management

All 72 (9.8) 24/43 33.3 44.9 21.8 14.8 28.4 15.8 22.1 18.93 and 4 1 (0.5) 42/43 100 0 0 0 0 100 0 05 and 6 25 (8.4) 29/43 60.9 39.1 0 18.8 25 15.6 25 15.67+ 45 (25.1) 7/43 15.9 50 34.1 12.9 30.6 14.5 21 21

Learning Outcomes requested as themesAll Budgeting (8)

Financial planning and management (11) Efficiency savings (1) Writing business cases (1) Wider NHS funding and spending (3) Negotiating (2)

3/4 No comments5/6 Budgeting (6)

Financial planning and management (3) Wider NHS funding and spending (1) Efficiency savings (1)

7+ Writing business cases (1) Wider NHS funding and spending (2) Negotiating (2) Financial planning and management (8) Budgeting (2)

Business / operational

All 43 (5.9) 36/43 38.1 45.2 16.7 13.5 36.5 7.7 25 17.33 and 4 1 (0.5) 42/43 100 0 0 33.3 33.3 0 33.4 05 and 6 12 (4) 38/43 41.7 50 8.3 11.1 44.5 22.2 22.2 0

7

Development Need

Band Response n (%)




planning and asset management

7+ 27 (15.1) 14/43 30.8 46.1 23.1 13.8 31 0 24.2 31

Learning Outcomes requested as themesAll Strategic / operational planning (7)

Wider organisation (2) Service design (1) Writing business cases (1) Budgeting (1)

3/4 No comments

5/6 Strategic / operational planning (3) Wider organisation (2) Service design (1)

7+ Strategic / operational planning (4) Writing business cases (1) Budgeting (1)

Change management

All 76 (10.4) 23/43 22.1 61.7 16.2 12.6 36.7 16.5 15.2 193 and 4 8 (4.3) 28/43 50 50 0 15.4 38.4 23.1 23.1 05 and 6 24 (8) 31/43 27.3 50 22.7 16.7 20.8 29.2 12.5 20.87+ 38 (21.2) 10/43 11.8 70.6 17.6 10.3 48.7 7.7 7.7 25.6

Learning Outcomes requested as themesAll Supporting others through change (10)

Implementing change (2) Dealing with organizational change (18) Differences in organizational structures (1)

3/4 Supporting others through change (1) Implementing change (1) Dealing with organizational change (1)

5/6 Supporting others through change (2) Implementing change (1) Dealing with organizational change (7)

8

Development Need

Band Response n (%)




7+ Supporting others through change (7) Differences in organizational structures (1) Dealing with organizational change (10)

Classification and cataloguing (including taxonomies and ontologies)

All 71 (9.7) 5/43 45.6 50 4.4 26.9 22.5 18 18 14.63 and 4 42 (22.3) 6/43 46.3 51.2 2.5 27.8 24.1 12.9 20.4 14.85 and 6 14 (4.7) 36/43 46.2 46.2 7.6 31.3 31.3 18.7 0 18.77+ 3 (1.7) 38/43 0 66.7 33.3 20 20 20 40 0

Learning Outcomes requested as themesAll Cataloguing (3)

Cataloguing and classification (6) Metadata and taxonomies (2)

3/4 Cataloguing (2) Cataloguing and classification (5)

5/6 Cataloguing and classification (1) Cataloguing (1)

7+ Metadata and taxonomies (2)

Collection development and stock management

All 64 (8.7) 27/43 43.1 39.7 17.2 14.9 22.9 17.6 28.4 16.23 and 4 24 (12.8) 13/43 71.4 14.3 14.3 11.5 15.4 11.5 38.5 23.15 and 6 24 (8) 31/43 30.4 60.9 8.7 12.5 28.1 18.8 25 15.67+ 6 (3.4) 34/43 0 40 60 20 40 20 20 0

Learning Outcomes requested as themes

All Acquisitions (4) Acquisitions and weeding (3) Collection development (4) Collection development and stock management (4) Stock management (1) Collection development and stock management policies (2)

3/4 Acquisitions (1) Acquisitions and weeding (1) Collection development (1)

9

Development Need

Band Response n (%)




Collection development and stock management (3)5/6 Acquisitions (3)

Acquisitions and weeding (2) Collection development (2) Collection development and stock management (1) Stock management (1)

7+ Collection development and stock management policies (2) Collection development (1)

Communication skills

All 42 (5.7) 37/43 24.3 48.7 27 21.3 40.5 10.6 10.6 173 and 4 18 (9.6) 19/43 35.3 35.3 29.4 25 41.7 8.3 12.5 12.55 and 6 9 (3) 40/43 11.1 55.6 33.3 10 60 10 10 107+ 5 (2.8) 35/43 0 75 25 20 20 0 0 60

Learning Outcomes requested as themesAll Medical terminology (1)

Communications skills training (2) Emails (1) Difficult conversations (2) Influencing skills (1) Communication within teams and its impact (1)

3/4 Medical terminology (1) Communications skills training (2)

5/6 Emails (1) Difficult conversations (1) Influencing skills (1)

7+ Difficult conversations (1) Communication within teams and its impact (1)

Copyright, intellectual property and

All 101 (13.8) 14/43 28.7 56.4 14.9 7.4 17.6 37.1 18.5 19.43 and 4 44 (23.4) 5/43 35 47.5 17.5 8.1 18.4 34.7 20.4 18.45 and 6 35 (11.7) 19/43 20.6 64.7 14.7 2.6 18.4 39.5 13.2 26.37+ 11 (6.1) 27/43 22.2 77.8 0 0 30 40 30 0

10

Development Need

Band Response n (%)




licensingLearning Outcomes requested as themes

All Copyright and intellectual property (24) NHS & CLA (7) Copyright fee paid articles and the British Library (1) Digital copyright (3)

3/4 Copyright and intellectual property (9) NHS & CLA (3)

5/6 Copyright and intellectual property (11) NHS & CLA (3) Copyright fee paid articles and the British Library (1) Digital copyright (3)

7+ NHS & CLA (1) Copyright and intellectual property (4)

Costing and pricing/ library services

All 89 (12.1) 19/43 42.5 42.5 15 15.8 28.1 15.8 23.7 16.63/4 5 (2.7) 37/43 80 20 0 0 28.6 28.6 28.6 14.25/6 27 (9) 27/43 60 36 4 16.7 33.3 19.5 22.2 8.37+ 53 (29.6) 4/43 32.1 47.2 20.7 16.9 26.2 12.3 23.1 21.5

Learning Outcomes requested as themesAll Cost saving methods (2)

Examples of best practice (1) Introduction to costing (2) Practical use of costing and techniques for completing the framework (34)

3/4 Introduction to costing (1)5/6 Cost saving methods (2)

Practical use of costing and techniques for completing the framework (5)7+ Examples of best practice (1)

Introduction to costing (1) Practical use of costing and techniques for completing the framework (28)

11

Development Need

Band Response n (%)




Critical Appraisal All 155 (21.1) 5/43 33.8 52 14.2 13 30.8 14.6 20.5 21.13/4 17 (9) 21/43 53.3 40 6.7 11.1 27.8 22.2 16.7 22.25/6 102 (34.1) 2/43 31.3 59.6 10.1 13.5 31.8 13.5 19.8 21.47+ 17 (9.5) 20/43 0 56.3 43.7 13.7 27.2 13.7 22.7 22.7

Learning Outcomes requested as themesAll Appraising non-traditional papers (2)

Dealing with a difficult audience (1) Ideas for teaching critical appraisal (12) Introduction and confidence in the core concepts of critical appraisal (13) How to run a critical appraisal club (1) Techniques for appraising a paper (10) Understanding statistical methods and terminology (20)

3/4 Ideas for teaching critical appraisal (1) Introduction and confidence in the core concepts of critical appraisal (2)

5/6 Appraising non-traditional papers (1) Dealing with a difficult audience (1) Ideas for teaching critical appraisal (8) Introduction and confidence in the core concepts of critical appraisal (8) Techniques for appraising a paper (8) Understanding statistical methods and terminology (17)

7+ Appraising non-traditional papers (1) Ideas for teaching critical appraisal (2) Introduction and confidence in the concepts of critical appraisal (1) Techniques for appraising a paper (1) Understanding statistical methods and terminology (3)

Current Awareness All 114 (15.5) 11/43 26.2 59.8 14 10.4 18.4 26.4 16 28.83/4 40 (21.3) 8/43 41.7 47.2 11.1 12.5 12.5 20 25 305/6 54 (18.1) 10/43 13.7 70.6 15.7 8.5 23.7 28.8 11.9 27.17+ 10 (5.6) 29/43 30 50 20 0 8.3 33.3 16.7 41.7


12

Development Need

Band Response n (%)




All Available tools and techniques (10) Evidence for current awareness (2) Examples of best practice (5) How to provide a current awareness service (12) Targeted information for a specific audience (9) Updates on current developments (4) Use of technology and social media (5)

3/4 Available tools and techniques (2) How to provide a current awareness service (4) Targeted information for a specific audience (6) Updates on current developments (1)

5/6 Available tools and techniques (4) Evidence for current awareness (1) Examples of best practice (5) How to provide a current awareness service (6) Targeted information for a specific audience (1) Updates on current developments (2) Use of technology and social media (4)

7+ Available tools and techniques (2) Targeted information for a specific audience (1) Use of technology and social media (1)

Customer service skills

All 19 (2.6) 42/43 6.3 56.2 37.5 23.5 29.4 29.4 0 17.73/4 10 (5.3) 26/43 10 50 40 27.3 27.3 27.3 0 18.15/6 3 (1) 43/43 0 33.3 66.7 0 50 0 0 507+ 0 (0) 43/43 0 0 0 0 0 0 0 0

Learning Outcomes requested as themesAll Dealing with customer needs (4)

Listening skills (1)3/4 Dealing with customer needs (2)

Listening skills (1)5/6 Dealing with customer needs (2)7+ No comments

13

Development Need

Band Response n (%)





All 228 (31.1) 1/43 30.1 52.5 17.4 9.5 30.7 17.1 21.9 20.83/4 20 (10.6) 14/43 64.7 29.4 5.9 10.5 36.9 26.3 10.5 15.85/6 107 (35.8) 1/43 36.2 53.3 10.5 9.1 31.8 17.4 22 19.77+ 86 (48) 1/43 13.4 58.5 28.1 11.2 29.6 12.3 21.4 25.5


All Current developments (2) Developing a case study (5) Examples of best practice (12) Explaining to non-sector stakeholders (15) Gathering and analysing evidence (12) Linking impact with organisational values (14) Measures to be developed from existing data (1) Methods of demonstrating service value and impact (35) Requirements for LQAF (2) Using the impact toolkit (1)

3/4 Examples of best practice (1) Explaining to non-sector stakeholders (1) Methods of demonstrating service value and impact (2)

5/6 Developing a case study (1) Examples of best practice (6) Explaining to non-sector stakeholders (5) Gathering and analysing evidence (6) Linking impact with organisational values (7) Methods of demonstrating service value and impact (18) Requirements for LQAF (1)

7+ Current developments (1) Developing a case study (2) Examples of best practice (3) Explaining to non-sector stakeholders (7) Gathering and analysing evidence (5) Linking impact with organisational values (6) Measures to be developed from existing data (1)

14

Development Need

Band Response n (%)




Methods of demonstrating service value and impact (15) Requirements for LQAF (1) Using the impact toolkit (1)

Document Delivery and Inter library Loans

All 38 (5.2) 38/43 17.7 52.9 29.4 27.1 16.7 20.8 14.6 20.83/4 19 (10.1) 18/43 21 47.4 31.6 26.6 23.3 23.3 13.4 13.45/6 11 (3.7) 39/43 20 60 20 8.3 8.3 16.7 16.7 507+ 2 (1.1) 41/43 0 100 0 0 0 0 100 0

Learning Outcomes requested as themesAll Introduction to document delivery (1)

Copyright rules (2) Current developments (4) Streamlining processes (3)

3/4 Copyright rules (2) Current developments (2) Streamlining processes (1)

5/6 Current developments (2) Streamlining processes (1)

7+ Streamlining processes (1)

Emerging technologies

All 184 (25.1) 3/43 48.5 42.8 8.7 9.5 23.2 19.9 22.8 24.63/4 42 (22.3) 6/43 59.5 35.1 5.4 8.3 18.8 20.8 29.2 22.95/6 75 (25.1) 5/43 46 43.2 10.8 11.1 24.4 18.9 21.2 24.47+ 53 (29.6) 4/43 42.9 51 6.1 7.1 19.6 23.2 17.9 32.2

Learning Outcomes requested as themesAll Examples of best practice (2)

Collaborative practices (1) Current developments in technologies (28) Demos of relevant and accessible technologies to offer (29) Designing mobile apps (1)

15

Development Need

Band Response n (%)




E-learning technologies (2) Horizon scanning (1) Resource discovery (4) Social media (2) Technologies that save time (2)

3/4 Current developments in technologies (7) Social media (1)

5/6 Current developments in technologies (14) Demos of relevant and accessible technologies to offer (12) Designing mobile apps (1) E-learning technologies (1) Horizon scanning (1) Social media (1) Technologies that save time (2)

7+ Examples of best practice (1) Current developments in technologies (7) Demos of relevant and accessible technologies to offer (16) E-learning technologies (1) Resource discovery (2)

Grey literatureAll 57 (7.8) 31/43 31.5 50 18.5 11.7 21.7 33.3 15 18.33 and 4 3 (1.6) 38//43 100 0 0 0 0 0 33.3 66.75 and 6 34 (11.4) 21/43 37.5 46.9 15.6 8.1 21.6 37.9 16.2 16.27+ 11 (6.1) 27/43 10 50 40 36.3 9.1 18.2 18.2 18.2

Learning Outcomes requested as themesAll Best sources for grey literature (9)

How and when to use grey literature (3) Introduction and searching for grey literature (16)

3/4 Introduction and searching for grey literature (1)5/6 Best sources for grey literature (6)


7+ Best sources for grey literature (2)

16

Development Need

Band Response n (%)






All 144 (19.6) 9/43 47.4 43.1 9.5 6.2 26.7 15.5 28.6 233 and 4 28 (20.2) 11/43 60 40 0 9.7 29.3 17.1 17.1 26.85 and 6 59 (19.7) 9/43 45.6 45.6 8.8 2.9 27.9 20.6 30.9 17.77+ 40 (22.3) 9/43 41 41 18 6.8 22.7 6.8 36.4 27.3

Learning Outcomes requested as themesAll Access and technical obstacles (1)

Best sources for patient information (8) Examples of best practice (25) Internal and external collaborative practices (8) Practical ideas on implementation (6) Requirements for LQAF (2) Writing for patient/public audience (6)

3/4 Best sources for patient information (3) Examples of best practice (3) Internal and external collaborative practices (2) Writing for patient/public audience (1)

5/6 Access and technical obstacles (1) Best sources for patient information (3) Examples of best practice (10) Internal and external collaborative practices (2) Practical ideas on implementation (2) Requirements for LQAF (1) Writing for patient/public audience (2)

7+ Best sources for patient information (2) Examples of best practice (12) Internal and external collaborative practices (3) Practical ideas on implementation (4) Requirements for LQAF (1) Writing for patient/public audience (2)All 150 (20.4) 7/43 34.5 43.7 21.8 22.6 19.2 22 17 19.2

17

Development Need

Band Response n (%)




Health care database searching/HDAS

3 and 4 86 (45.7) 1/43 48.7 45 6.3 27.4 18.9 21.7 17.9 14.15 and 6 40 (13.4) 15/43 5.1 43.6 51.3 12.6 18.7 22.9 18.7 27.17+ 10 (5.6) 29/43 10 50 40 7.7 15.4 38.4 15.4 23.1

Learning Outcomes requested as themesAll Advanced literature searching (13)

Best sources for literature searching and when to use them (1) Developments in HDAS (15) Introduction to literature searching (7) Opportunities to practice literature searching (9) Teaching literature searching (2)

3/4 Advanced literature searching (4) Best sources for literature searching and when to use them (1) Developments in HDAS (10) Introduction to literature searching (5) Opportunities to practice literature searching (4) Teaching literature searching (1)

5/6 Advanced literature searching (6) Developments in HDAS (3) Opportunities to practice literature searching (4) Teaching literature searching (1)

7+ Advanced literature searching (3) Developments in HDAS (1) Opportunities to practice literature searching (1)

ICT skillsAll 65 (8.9) 26/43 15.3 66.1 18.6 18.3 18.3 28.2 14.1 21.13 and 4 40 (21.3) 8/43 16.7 72.2 11.1 23.9 23.9 21.7 13.1 17.45 and 6 18 (6) 34/43 5.6 61.1 33.3 10 10 40 20 207+ 3 (1.7) 38/43 33.3 33.3 33.34 0 0 33.3 0 66.7

Learning Outcomes requested as themesAll Advanced techniques for Microsoft Office (15)

Current developments in ICT (4) Reporting on Library Management Systems (1)

18

Development Need

Band Response n (%)




Understanding computer hardware (1) Web design, development and management (4)

3/4 Advanced techniques for Microsoft Office (7) Current developments in ICT (2) Understanding computer hardware (1) Web design, development and management (1)

5/6 Advanced techniques for Microsoft Office (6) Current developments in ICT (2) Reporting on Library Management Systems (1) Web design, development and management (3)

7+ Advanced techniques for Microsoft Office (1)

Information architecture (including database design)

All 31 (4.2) 41/43 37.9 55.2 6.9 5.2 18.4 21.1 39.5 15.83 and 4 6 (3.2) 33/43 60 20 20 18.2 18.2 18.2 45.4 05 and 6 8 (2.7) 41/43 37.5 50 12.5 0 22.2 22.2 33.4 22.27+ 13 (7.3) 23/43 33.3 66.7 0 0 21.4 7.1 42.9 28.6


All Advanced database design (4) Developing knowledge repositories (3) Introduction to database design (4) Website tagging (1)

3/4 Introduction to database design (1)5/6 Advanced database design (2)

Introduction to database design (1)7+ Advanced database design (2)

Developing knowledge repositories (3) Introduction to database design (2)

Information literacy including digital literacy

All 62 (8.18) 28/43 35.7 46.4 17.9 8.7 15.9 31.9 27.6 15.93 and 4 20 (10.6) 14/43 70.6 29.4 0 5.5 16.7 38.9 16.7 22.25 and 6 28 (9.4) 26/43 22.2 63 14.8 5.2 15.8 34.2 31.6 13.27+ 5 (2.8) 35/43 0 60 40 20 0 20 20 40

19

Development Need

Band Response n (%)




Learning Outcomes requested as themes Information literacy for different platforms (5) Introduction to information literacy (1) Referencing (1) Teaching strategies for information literacy (8)

3/4 Introduction to information literacy (1)5/6 Assessing information literacy needs (1)

Information literacy for different platforms (5) Referencing (1) Teaching strategies for information literacy (5)

7+ Evidence for improving information literacy levels (1)

Knowledge management

All 193 (26.3) 2/43 38.8 45.9 15.3 12.7 27.6 14.4 25.4 19.93 and 4 18 (9.6) 19/43 60 33.3 6.7 15 35 15 20 155 and 6 87 (29.1) 3/43 40.5 42.8 16.7 10.8 25.3 18.9 27.9 17.17+ 72 (40.2) 2/43 30.4 52.2 17.4 12.8 30.2 7 23.3 26.7

Learning Outcomes requested as themesAll Developing knowledge management skills (3)

Embedding knowledge management into your organisation (21) Examples of best practice (20) Introduction to knowledge management (16) Methods of information sharing – hubs, repositories (3) Requirements for LQAF (2) Techniques for applying knowledge management (23)

3/4 Examples of best practice (1) Introduction to knowledge management (4) Methods of information sharing – hubs, repositories (1)

5/6 Developing knowledge management skills (2) Embedding knowledge management into your organisation (9) Examples of best practice (7)

20

Development Need

Band Response n (%)




Introduction to knowledge management (6) Methods of information sharing – hubs, repositories (1) Requirements for LQAF (1) Techniques for applying knowledge management (10)

7+ Embedding knowledge management into your organisation (11) Examples of best practice (10) Introduction to knowledge management (5) Methods of information sharing – hubs, repositories (1) Requirements for LQAF (1) Techniques for applying knowledge management (9)

Knowledge sharing and Collaboration

All 85 (11.6) 21/43 27.2 53 19.8 7.8 30 16.7 22.2 23.33 and 4 20 (10.6) 15/43 47.1 52.9 0 5.6 22.2 16.7 16.6 38.95 and 6 35 (11.7) 19/43 28.6 54.3 17.1 10.5 34.2 23.7 21.1 10.57+ 28 (15.6) 13/43 14.8 55.6 29.6 3.4 33.3 6.7 23.3 33.3

Learning Outcomes requested as themesAll Examples of good knowledge sharing practices (4)

Regional and national updates on current practices (1) Techniques (how to), tools and tips for knowledge sharing and collaboration (16) Use of new technologies to support knowledge sharing (2) Ways of collaborating and networking (8)

3/4 Regional and national updates on current practices (1) Techniques (how to), tools and tips for knowledge sharing and collaboration (2) Use of new technologies to support knowledge sharing (1) Ways of collaborating and networking (2)

5/6 Examples of good knowledge sharing practices (3) Techniques (how to), tools and tips for knowledge sharing and collaboration (5) Use of new technologies to support knowledge sharing (1) Ways of collaborating and networking (1)

7+ Examples of good knowledge sharing practices (1) Techniques (how to), tools and tips for knowledge sharing and collaboration (8) Ways of collaborating and networking (5)

21

Development Need

Band Response n (%)




Leadership Skills All 104 (14.2) 12/43 30.3 50.5 19.2 17.6 26.9 10.9 26.1 18.53 and 4 13 (6.9) 23/43 69.2 30.8 0 15.8 21.1 10.5 36.8 15.85 and 6 44 (14.7) 13/43 33.3 50 16.7 14 27.9 13.9 23.3 20.97+ 38 (21.2) 10/43 7.9 60.5 31.6 22.4 30.6 8.2 20.4 18.4

Learning Outcomes requested as themesAll Dealing with difficult conversations (1)

Influencing skills and confidence to deal with politics (4) Leadership skills (25) Managing a disparate team (2) Managing team needs (1) Project management (1)

3/4 Leadership skills (5)5/6 Dealing with difficult conversations (1)

Influencing skills and confidence to deal with politics (1) Leadership skills (8) Managing team needs (1) Project management (1)

7+ Influencing skills and confidence to deal with politics (3) Leadership skills (12) Managing a disparate team (2)

Library Quality Assurance Framework

All 34 (4.6) 40/43 45.5 39.4 15.1 14.3 23.8 19.1 21.4 21.43 and 4 8 (4.3) 28/43 85.7 0 14.3 16.6 33.3 33.3 8.4 8.45 and 6 16 (5.4) 35/43 37.5 56.3 6.2 15.8 21.1 10.5 26.3 26.37+ 8 (4.5) 31/43 25 37.5 37.5 11.1 22.2 11.1 22.2 33.4

Learning Outcomes requested as themesAll Best practice from other organisations (2)

How to complete LQAF and suitable evidence types (2)

22

Development Need

Band Response n (%)




Introduction to LQAF (1) Links between LQAF and organisational outcomes (1)

3/4 No comments5/6 Best practice from other organisations (1)

How to complete LQAF and suitable evidence types (2) Introduction to LQAF (1)

7+ Links between LQAF and organisational outcomes (1)

Literature Searching/ Information Retrieval

All 136 (18.5) 10/43 30.8 43.1 26.1 18.1 20.3 26.6 16.9 18.13 and 4 69 (36.7) 2/43 51.5 43.9 4.6 23.1 19.8 23.1 17.6 16.45 and 6 45 (15.1) 12/43 4.7 40.5 54.8 11.9 23.7 30.5 13.6 20.37+ 7 (3.9) 33/43 0 42.9 57.1 0 30 30 20 20

Learning Outcomes requested as themesAll Advanced literature searching (21)

Alternative sources of information e.g. grey literature (4) Basic literature searching (2) How and when to search different databases (11) Skills in maintaining bibliographic databases (1) Teaching strategies (2) Updates on new developments in information retrieval (3) Semantic searching (1)

3/4 Advanced literature searching (8) Basic literature searching (2) How and when to search different databases (4)

5/6 Advanced literature searching (11) Alternative sources for information retrieval e.g. grey literature (4) How and when to search different databases (4) Skills in maintaining bibliographic databases (1) Teaching strategies (1) Updates on new developments in information retrieval (2)

7+ Advanced literature searching (1) How and when to search different databases (1)

23

Development Need

Band Response n (%)




Semantic searching (1)

Management Skills All 60 (8.2) 29/43 34.5 54.6 10.9 13.9 29.2 22.2 25 9.73 and 4 7 (3.7) 20/43 85.7 14.3 0 16.7 50 8.3 25 05 and 6 33 (11) 22/43 35.5 51.6 12.9 7.9 23.7 31.6 26.3 10.57+ 12 (6.7) 25/43 8.3 75 16.7 17.7 29.4 11.7 23.5 17.7


All Basic theories of management (4) Dealing with budgets and resources efficiently (2) Improving managerial proficiency (4) Negotiating skills (2) People and project management (5) Time management (1)

3/4 Basic theories of management (2)5/6 Basic theories of management (2)

Dealing with budgets and resources efficiently (2) Improving managerial proficiency (2) Negotiating skills (1) People and project management (2) Time management (1)

7+ Improving managerial proficiency (1) Negotiating skills (1) People and project management (1)

Marketing and Promoting Services

All 163 (22.2) 4/43 23.2 61.9 14.9 9.2 30.1 13.8 24 22.93 and 4 56 (29.8) 3/43 36.6 51.9 11.5 12.5 20.3 18.7 17.2 31.35 and 6 75 (25.1) 5/43 12.2 74.3 13.5 7.3 34.7 11.6 23.2 23.27+ 22 (12.3) 17/43 14.3 57.1 28.6 10.3 37.9 13.8 34.5 3.5

Learning Outcomes requested as themesAll Best marketing practices from other services (4)

Creating a Library module within an NHS Trust (1) Dealing with branding and organisational visual identities (1) Developing a marketing plan (1) Evidence of marketing impact (1)

24

Development Need

Band Response n (%)




How to reach a target audience (14) Ideas for marketing and promoting services (27) Marketing via social media (2) Outreach marketing and dealing with obstacles e.g. shy librarians (3) Technologies and copyright surrounding marketing (1)

3/4 Innovative ways to engage lots of different staff groups, and make them aware of what the library can offer them Developing ideas beyond noticeboards and leaflets, e.g. organising open days & small events in the library ICT skills required, including new technologies and copyright Creating branded publicity material Sharing of ideas used by other health libraries to promote services effectively

5/6 Best marketing practices from other services (3) Creating a Library module within an NHS Trust (1)

How to reach a target audience e.g. off-site staff (8) Ideas for marketing and promoting services (16) Marketing via social media (2) Outreach marketing and dealing with obstacles e.g. shy librarians (2)

7+ Best marketing practices from other services (1) Evidence of marketing impact (1) How to reach a target audience e.g. off-site staff (3) Ideas for marketing and promoting services (3)

Metrics, evaluation and Measurement

All 97 (13.2) 15/43 39.8 40.8 19.4 9.4 25.6 19.7 25.6 19.73 and 4 2 (1.1) 39/43 100 0 0 0 0 0 100 05 and 6 38 (12.7) 17/43 41.7 44.4 13.9 14.3 26.5 20.4 26.5 12.37+ 50 (27.9) 6/43 36.7 40.8 22.5 6.7 26.7 16.6 23.3 26.7

Learning Outcomes requested as themesAll Analysing information (1)

Examples best practice (3) Demonstrating the impact of services (5) Introduction to service evaluation (3) Methodologies, tools, and the need for library metrics and KPIs (24) Research metrics (3)

25

Development Need

Band Response n (%)




Translating metrics into quality improvement (2)3/4 No comments5/6 Examples best practice (1)

Demonstrating the impact of services (1) Introduction to service evaluation (2) Methodologies, mechanisms and the need for library metrics and KPIs (10) Research metrics (2) Translating metrics into quality improvement (1)

7+ Analysing information (1) Examples best practice (2) Demonstrating the impact of services (3) Introduction to service evaluation (1) Methodologies, tools, and the need for library metrics and KPIs (13) Research metrics (1) Translating metrics into quality improvement (1)

Networking Skills All 50 (6.8) 37/43 29.8 59.6 10.6 27.6 36.2 6.9 5.2 24.13 and 4 17 (9) 23/43 33.3 66.7 0 43.8 25 6.2 0 255 and 6 19 (6.4) 35/43 26.3 68.4 5.3 21.7 43.5 8.7 4.4 21.77+ 8 (4.5) 32/43 12.5 50 37.5 23.1 38.4 7.7 7.7 23.1

Learning Outcomes requested as themesAll Gaining and maintaining contacts (5)

Making the most of networking (2) Taking the awkwardness out of networking (2) Encouraging library usage/ building relationships with stakeholders (5) Novel approaches/best practice (3) Confidence building (4) Presentation and Web-Ex (1)

3/4 Encouraging library usage/ building relationships with stakeholders (2) Novel approaches/best practice (1) Presentation and Web-Ex (1)

5/6 Gaining and maintaining contacts (4) Taking the awkwardness out of networking (1)

26

Development Need

Band Response n (%)




Encouraging library usage/ building relationships with stakeholders (1) Novel approaches/best practice (2) Confidence building (3)

7+ Gaining and maintaining contacts (1) Making the most of networking (2) Taking the awkwardness out of networking (1) Encouraging library usage/ building relationships with stakeholders (1) Confidence building (1)

Open Source Software

All 38 (5.2) 41/43 45.7 42.9 11.4 7.7 23.1 30.7 15.4 23.13 and 4 7 (3.7) 32/43 16.7 66.6 16.7 0 33.3 33.3 0 33.45 and 6 14 (4.7) 40/43 57.1 35.7 7.2 13.3 6.7 40 20 207+ 14 (7.8) 29/43 50 41.7 8.3 6.7 33.3 20 13.3 26.7

Learning Outcomes requested as themesAll Basic understanding (4)

SQL (1) Finding and using OS software (5) Open Access/ Research repositories (2)

3/4 Basic understanding (1) Open Access/ Research repositories (1)

5/6 Basic understanding (2) SQL (1) Finding and using OS software (1) Open Access/ Research repositories (1)

7+ Basic understanding (1) Finding and using OS software (4)

People All 52 (7.1) 30/43 27.4 56.9 15.7 17.1 38.6 11.4 20 12.93 and 4 6 (3.2) 37/43 83.3 16.7 0 40 20 10 30 0

27

Development Need

Band Response n (%)




Management 5 and 6 31 (10.4) 20/43 22.6 58.1 19.3 11.9 35.7 14.3 23.8 14.37+ 12 (6.7) 22/43 8.3 75 16.7 18.7 50 6.3 6.3 18.7

Learning Outcomes requested as themesAll General management skills (1)

Managing difficult people/ difficult conversations (5) Dealing with change (1) Multi-team working (2) Leading and motivating a team (3) Appraisals and coaching (2) Managing former peers (1)

3/4 General management skills (1) Managing difficult people/ difficult conversations (1)

5/6 Managing difficult people/ difficult conversations (3) Dealing with change (1) Leading and motivating a team (1) Appraisals and coaching (1) Managing former peers (1)

7+ Managing difficult people/ difficult conversations (1) Multi-team working (2) Leading and motivating a team (2) Appraisals and coaching (1)

Presentation Skills All 57 (7.8) 34/43 38.9 42.6 18.5 20.8 36.1 13.9 13.9 15.33 and 4 20 (10.6) 20/43 57.9 36.8 5.3 25 32.1 17.9 10.7 14.35 and 6 29 (9.7) 26/43 28.6 46.4 25 18.9 37.9 10.8 16.2 16.27+ 2 (1.1) 42/43 0 0 100 50 0 0 50 0

Learning Outcomes requested as themesAll Troubleshooting (2)

Confidence (5) Improve visual presentations (4) Introduction (2) Effective presentation skills (2) Dealing with large groups (1)

28

Development Need

Band Response n (%)




3/4 Confidence (2) Improve visual presentations (1) Introduction (1)

5/6 Troubleshooting (2) Confidence (3) Improve visual presentations (3) Introduction (1) Effective presentation skills (2) Dealing with large groups (1)

7+ No comments

Project Management

All 87 (11.9) 20/43 40.9 43.4 15.7 12.1 27.3 23.2 21.2 16.23 and 4 7 (3.7) 29/43 71.4 14.3 14.3 50 20 0 10 205 and 6 44 (14.7) 15/43 45.2 40.5 14.3 4.3 28.3 32.6 19.6 15.27+ 30 (16.8) 13/43 21.4 57.2 21.4 11.4 28.6 17.1 22.9 20


All Practical PM skills (12) Recognised qualification (6) Basic theory/ introduction (9) Use of tools and tech (3) Projects specific to the NHS (1) Organisational change (1)

3/4 Recognised qualification (1) Basic theory/ introduction (1)

5/6 Practical PM skills (7) Recognised qualification (1) Basic theory/ introduction (6) Use of tools and tech (2)

7+ Practical PM skills (5) Recognised qualification (4) Basic theory/ introduction (2) Use of tools and tech (1) Projects specific to the NHS (1)

29

Development Need

Band Response n (%)




Organisational change (1)

Records Management and Archiving

All 16 (2.2) 43/43 56.2 37.5 6.3 16.7 22.2 22.2 16.7 22.23 and 4 6 (3.2) 36/43 50 50 0 33.3 0 16.7 16.7 33.35 and 6 4 (1.3) 43/43 100 0 0 0 25 50 25 07+ 3 (1.7) 37/43 33.3 33.3 33.4 33.3 33.3 0 0 33.4%

Learning Outcomes requested as themesAll Basic knowledge (1)

Intellectual property (1) Stock retention (1) Use of technology (2) Organisational archive (1) In relation to Knowledge Management (1)

3/4 Basic knowledge (1) Stock retention (1) Organisational archive (1)

5/6 Intellectual property (1) Use of technology (1)

7+ Use of technology (1) In relation to Knowledge Management (1)

Research Design and Methodology

All 48 (6.5) 33/43 23.4 53.2 23.4 7.8 29.7 23.4 21.9 17.23 and 4 2 (1.1) 40/43 0 0 100 0 100 0 0 05 and 6 26 (8.7) 27/43 26.9 57.7 15.4 2.9 23.5 32.4 23.5 17.77+ 13 (7.3) 24/43 15.4 46.1 38.5 20 30 5 25 20

Learning Outcomes requested as themesAll Introduction and processes (2)

Research methods – all types (4) Setting up a healthcare research project (1) Applying to librarianship (2) Supporting the R&D department (1) Data analysis (1) Systematic reviews (1)

30

Development Need

Band Response n (%)




3/4 No comments5/6 Introduction and processes (2)

Research methods – all types (2) Setting up a healthcare research project (1) Applying to librarianship (1) Supporting the R&D department (1)

7+ Research methods – all types (3) Applying to librarianship (2) Data analysis (1) Systematic reviews (1)


All 155 (21.1) 5/43 45.9 42.5 11.6 9.6 19.9 23.3 22.2 253 and 4 51 (27.1) 4/43 57.5 34 8.5 14.8 21.3 26.2 18 19.75 and 6 67 (22.4) 8/43 39.1 46.9 14 6.8 21.9 23.3 23.3 24.77+ 25 (14) 15/43 47.8 39.1 13.1 8 16 12 20 44

Learning Outcomes requested as themesAll Available and accessible sites and how to use them effectively (13)

Acceptable content (1) Current developments in social networking (2) Examples of best practice (4) Ideas for engagement with clientele (10) Ideas for promoting Library services on social media (24)

3/4 Available and accessible sites and how to use them effectively (4) Ideas for engagement with clientele (1) Ideas for promoting Library services on social media (8)

5/6

Available and accessible sites and how to use them effectively (4) Current developments in social networking (1) Examples of best practice (1) Ideas for engagement with clientele (8) Ideas for promoting Library services on social media (12)

31

Development Need

Band Response n (%)




7+ Available and accessible sites and how to use them effectively (3) Current developments in social networking (1) Examples of best practice (3) Ideas for engagement with clientele (1) Ideas for promoting Library services on social media (2)

Statistics and statistical analysis

All 79 (10.8) 22/43 46.7 44 9.3 16.7 26.5 22.5 24.5 9.83 and 4 11 (5.9) 24/43 30 70 0 23.5 23.5 29.5 23.5 05 and 6 39 (13) 16/43 51.4 40.5 8.1 12.7 29.8 21.3 29.8 6.47+ 24 (13.4) 16/43 47.8 34.8 17.4 22.6 22.6 12.9 19.3 22.6

Learning Outcomes requested as themesAll Advanced statistical terms and techniques (13)

Analysing statistical data (8) Introduction to medical statistics (7) Methods for collecting statistical data (4)

3/4 Analysing statistical data (2) Introduction to medical statistics (1) Methods for collecting statistical data (1)

5/6 Advanced statistical terms and techniques (9) Analysing statistical data (2) Introduction to medical statistics (4) Methods for collecting statistical data (2)

7+ Advanced statistical terms and techniques (4) Analysing statistical data (4) Introduction to medical statistics (1) Methods for collecting statistical data (1)

Strategic planning All 96 (13.1) 17/43 34.1 46.1 19.8 13.6 34.6 10 24.5 17.33 and 4 2 (1.1) 39/43 50 50 0 0 50 50 0 05 and 6 33 (11) 22/43 56.3 28.1 15.6 15 37.5 10 22.5 157+ 57 (31.8) 3/43 18.5 57.4 24.1 13.8 32.3 7.7 26.2 20

32

Development Need

Band Response n (%)





All Developing and writing a strategic plan (20) Implementing strategic plans (4) Linking strategic plans with day to day business (5) Linking strategic plans with organisational strategies (3)

3/4 Developing and writing a strategic plan (1)5/6 Developing and writing a strategic plan (6)

Implementing strategic plans (2)7+ Developing and writing a strategic plan (11)

Implementing strategic plans (2) Linking strategic plans with day to day business (5) Linking strategic plans with organisational strategies (3)

Synthesizing and Summarising Evidence

All 147 (20) 8/43 39.7 44 16.3 8.5 32.8 16.4 25.4 16.93 and 4 10 (5.3) 26/43 55.6 44.4 0 16.7 16.7 16.6 25 255 and 6 87 (29.1) 3/43 43.5 42.4 14 7.6 29.2 17.9 25.5 19.87+ 42 (23.5) 8/43 27.5 47.5 25 9.6 40.4 13.5 25 11.5

Learning Outcomes requested as themesAll Customising evidence for the intended audience (4)

Examples of best practice (4) How to transfer acquired skills (1) Opportunities to practice (3) Techniques for synthesising and presenting evidence (48) Understanding user expectations (1)

3/4 Techniques for summarising and synthesising evidence (4)5/6 Customising evidence for the intended audience (2)

Examples of best practice (2) Opportunities to practice (2) Techniques for synthesising and presenting evidence (26)

7+ Customising evidence for the intended audience (2) Examples of best practice (1)

33

Development Need

Band Response n (%)




How to transfer acquired skills (1) Opportunities to practice (1) Techniques for synthesising and presenting evidence (16) Understanding user expectations (1)

Systematic reviews: supporting users to undertake

All 104 (14.2) 12/43 36.7 39.8 23.5 9.8 22 20.3 26.8 21.13 and 4 6 (3.2) 33/43 60 40 0 14.3 28.5 28.6 14.3 14.35 and 6 69 (23.1) 7/43 34.4 43.7 21.9 9.9 18.5 22.2 27.2 22.27+ 17 (9.5) 20/43 29.4 35.3 35.3 13 26.1 13 21.8 26.1

Learning Outcomes requested as themesAll Advanced searching and screening (9)

Examples of best practice (2) How to support users (5) Introduction to systematic reviews (11) Using available reference management tools and software (5)

3/4 No comments5/6 Advanced searching and screening (8)

Examples of best practice (1) How to support users (4) Introduction to systematic reviews (6) Using available reference management tools and software (4)

7+ Advanced searching and screening (1) Examples of best practice (1) How to support users (1) Introduction to systematic reviews (1) Using available reference management tools and software (1)

Teaching and training skills

All 97 (13.2) 15/43 27.7 58.5 13.8 19.3 33.6 8.4 20.2 18.53 and 4 39 (20.7) 10/43 44.7 42.1 13.2 21.8 30.4 13 15.2 19.65 and 6 47 (15.7) 11/43 15.6 73.3 11.1 19.3 35.1 5.3 21 19.37+ 5 (2.8) 35/43 0 60 40 0 33.3 0 33.3 33.4

34

Development Need

Band Response n (%)




Learning Outcomes requested as themesAll Assessing user needs (2)

Designing courses and training materials (2) Developing teaching techniques (26) Examples of best practice (2) Ideas for engaging attendees (7)

3/4 Assessing user needs (2) Developing teaching techniques (12) Ideas for engaging attendees (1)

5/6 Designing courses and training materials (1) Developing teaching techniques (12) Examples of best practice (1) Ideas for engaging attendees (5)

7+ Designing courses and training materials (1) Examples of best practice (1)

Understanding and developing APPs

All 94 (12.8) 18/43 74.5 22.2 3.3 16.4 21.2 17.3 25.9 19.23 and 4 26 (13.8) 12/43 75 16.7 8.3 16 16 24 16 285 and 6 38 (12.7) 17/43 75.7 24.3 0 15.5 17.8 17.8 31.1 17.87+ 22 (12.3) 17/43 71.4 23.8 4.8 20 32 8 24 16

Learning Outcomes requested as themesAll Designing and developing an app (21)

How to use apps (3) Identifying relevant apps for clientele (8)

3/4 Designing and developing an app (4) How to use apps (3)

5/6 Designing and developing an app (8) Identifying relevant apps for clientele (6)

7+ Designing and developing an app (7) Identifying relevant apps for clientele (2)

Writing reports and publications

All 59 (8) 30/43 35.7 44.7 19.6 13.2 36.8 17.1 19.7 13.23 and 4 11 (5.9) 24/43 54.5 45.5 0 21 47.4 21 5.3 5.35 and 6 25 (8.4) 29/43 37.5 45.8 16.7 3.1 43.8 15.6 25 12.5

35

Development Need

Band Response n (%)




7+ 18 (10.1) 19/43 25 37.5 37.5 15.8 26.3 10.5 21.1 26.3

Learning Outcomes requested as themesAll Developing professional structure and style (10)

Examples of best practice (2) Tailored writing for a target audience (1) Writing a report (3) Writing for publication (5)

3/4 Developing professional structure and style (3) Writing a report (1) Writing for publication (1)

5/6 Developing professional structure and style (4) Examples of best practice (1) Writing a report (2) Writing for publication (2)

7+ Developing professional structure and style (2) Examples of best practice (1) Tailored writing for a target audience (1) Writing for publication (1)

36

Knowledge for Healthcare Learning Zone

37.0%

63.0%

Do you use the Knowledge for Healthcare Learning Zone to find training resources?

YesNo

Only 37% of overall respondents use the Knowledge for Healthcare Learning Zone. Positive responses by banding group:

Band 3-4: 25% Band 5-6: 38% Band 7+: 52.4%

Ability & Willingness to TravelResponses showed that most organisations allowed staff to travel for training (94.6%). In terms of willingness to travel for training, there was a trend towards willingness to travel further distances the more senior the respondent (32.5% of Band 7 compared to 17.4% of Bands 3 &4).

Overall Band 3-4 Band 5-6 Band 7+Organisations allows travel

94.6% 93% 95.5% 94.6%

Local (up to 60 miles)

23.4% 29.1% 23.6% 17.2%

Within my region 43.2% 48.8% 43.1% 39.1%Anywhere in the country

23.3% 17.4% 20.5% 32.5%

37

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