kevin kampa-team leader heather kennedy seth karkela jana kemmet
TRANSCRIPT
Goals:
Understand the role of teamwork in an organization
Recognize similarities\differences of teamwork in various industries
Build teamwork and communications skills in a virtual setting
Organizations & Contacts
UnitedHealth Group (Joann Dornhecker, Site Director)
Peterson Regional Medical Center (Sheila Kampa, R.N.)
Buca, Inc. (Frank Beaton, General Manager)
Andover Fire Department (Dan Winkel, Fire Chief)
Questions: 1When building a group/team, how do you
determine the number of participants?How do you determine the length of time to
keep teams together?Do you take personality types into
consideration when selecting participants?How are participants of a group selected?In general, are teams more productive than a
manager assigning individual tasks?
Questions: 2When are teams more productive than
assigning individual tasks?How often do you have conflicts within
teams?How do you manage the conflicts within
teams?What do you find are the pros of working in
teams?What do you find are the cons of working in
teams?Do you feel the benefits outweigh the
downfalls of teams?Why do you feel that is?
Questions: 3Do you find that the same people do most of
the work in teams?How do you make sure all of the team
member’s participate in the team?How do you handle situations where
members are still not participating after those measures?
Do you find that teams need to be motivated?How do you motivate teams?What kind of advice would you give to new
managers about working in teams?
Medical TeamsInterviewee: Sheila Kampa, R.N.
Peterson Regional Medical Center
Why teams
Team members are usually very motivated
Team support allows a more efficient use of member’s time
Teams are better able to fill voids in emergency situations
Interdependence of tasks keeps all team members participating
Diversity of knowledge, abilities, and ideas allow teams to solve a variety of problems
Medical TeamsInterviewee: Sheila Kampa, R.N.
Peterson Regional Medical Center
Setting up a team
Design teams with balance
Weigh team needs against an individual’s strengths
Have enough members to accomplish the team goal
Look for leadership qualities in team members
Keep team together as long as progress is being made
Medical TeamsInterviewee: Sheila Kampa, R.N.
Peterson Regional Medical Center
Team challenges
Communication is through gestures, talk, and meetings
Medical teams are cohesive with little conflict
Downfalls are overcome through diverse knowledge base
Must put trust in others
Reconfirming importance of team motivates a team
Interviewed by Kevin Kampa
Insurance TeamsInterviewee: Joann Dornhecker, Site Director
UnitedHealth Group
Why teams?
Working in teams enhances employee involvement
Encourage out-of-the-box thinking
Teams provide more global view
Slower but better results
Insurance TeamsInterviewee: Joann Dornhecker, Site Director
UnitedHealth Group
Building the team
Participants are selected by : skill set, availability, and willing to participate
Ground rules and a good team leader encourage the team members
Make the effort to include everyone
Enforce the importance of task
Constant encouragement
Insurance TeamsInterviewee: Joann Dornhecker, Site Director
UnitedHealth Group
Challenges and conflicts
Teams communicate verbally and virtuallyThrough email, instant messenger, and
WebExTeam leaders settle team conflictNegotiations settle team conflict
Interviewed by Heather Kennedy
Food and Beverage TeamsInterviewee: Frank Beaton, General Manager Buca, Inc.
Reasons for Teams
More efficient service
Enhanced guest satisfaction
Well equipped to handle a variety of
situations
Building the Team
Members Participate for short periods of time, but many times per night
Leader is liaison between management and team members
Members selected with complimentary skill sets and personalities in mind
Leader may assign members many different roles
Food and Beverage TeamsInterviewee: Frank Beaton, General Manager Buca, Inc.
Motivation and Participation
Income is a key motivator in participation Participation can increase future
involvement in large party service Tight social bonds encourage and reduce
conflict Self-policing, requiring less motivation by
management
Interviewed by Seth Karkela, Duluth Business University
Food and Beverage TeamsInterviewee: Frank Beaton, General Manager Buca, Inc.
Emergency TeamsInterviewee: Dan Winkel, Fire Chief
Andover Fire Department
Why Teams?
Quicker results to the goal
Support system to stay focused on the task
Learning from one another as a team
Sense of community
Building the Team
Need to work well under pressure, no room
for conflict
Who is available, rely on volunteers and those involved within the community
Capability to handle the tasks given on short
notice
Emergency TeamsInterviewee: Dan Winkel, Fire Chief
Andover Fire Department
Challenges & Conflicts
Good team leaders take charge to solve issues
Different viewpoints on how to complete tasks and moving forward to complete the task
Little conflict with this type of
team/organization
Interviewed by Jana Kemmet
Emergency TeamsInterviewee: Dan Winkel, Fire Chief
Andover Fire Department
SimilaritiesTeams produce better results
Team leaders play key role
Teams are adaptable, with an internal balance
Teams should be built with a complimentary skill set
Generally the teams were self motivated and offered a diverse knowledge base
DifferencesMethods of motivation varied slightly
The time spent in teams varied among the industries
Teams are built for a variety of reasons
Virtual communication was found in the insurance industry
Lessons LearnedComplimentary skill sets and similar goals
reduce conflict
Teams are used frequently across different industries
Team management/participation techniques
Overall, teams are a useful way to accomplish goals
All communication types have a large impact
ImplicationsTeamwork affects our everyday lives
Employee bonds are strengthened through teamwork
Teamwork extends and strengthens our communication skills
Teamwork has a positive effect on our social bonds