Kennessy Christian Cortez DiazBlk. 10 Sims Ave

East #01–08 Eunos Green 416558

Mobile No. +65 83088187Email: kennessychristiandiaz@yahoo.com

FIN: G5101508N S PASS: O 25710959 / Exp: 04/02/2017

Passport No: P1249831A

Objectives:To be part of a high standard company where I can develop my skills and potentials and contribute for the success of the company.

Work Experience:

Position: Senior Operations OfficerCompany: Singapore Mobility Pte Ltd

Job Description: Replying to online inquiries and bookings, Answering phone calls, filing, Planning and assigning for the next day jobs, Reporting to the general managers with regards on the work flow

Period: November 26 2011-PresentS Pass: O 25710959FIN: G5101508N

Position: Senior Operations OfficerCompany: Sungee Travel Pte Ltd Singapore

Job Description: Planning and making Schedules for my Staff and Drivers, Assigning drivers to their respective responsibilities ex. bus operations assignment on drivers. Attending the concerns of the hotel guests, reporting to the General Managers about the flow of operations, Adhoc duties and data entry together with filing.

Period: February 14, 2011 – November 26, 2011S Pass: O 25710959FIN: G5101508N

Position: Customer Service ExecutiveCompany: Equitable PCI Bank- Banco de Oro

Manila, Philippines

Job Description: First executive to accommodate and interact with clients, selling Bank products and giving brief knowledge on handling bank accounts.

Acts a company representative to it’s wide network of clients to provide information in response to inquiries about products or services and to handle & resolve complaints;

Facilitates a wide range of requests from cardholders by coordinating with different departments & ensures that client expectation is met;

Handles other tasks & duties that maybe assigned by the call center manager or supervisor.

Period: November 1, 2003 – March 16, 2008Years of Experience: 4 years 4 months

Position: U.A.E. Dirhams Cashier

Company: AL Ansari ExchangeDubai, United Arab Emirates

Job Description: Remitting currencies to their respective destinations, exchanging different currencies. Assists clients with regards to their remittance concerns & currency conversion. Disseminate information to clients regarding new promotion launch.

Period: April 23, 2008 – April 23, 2009Years of Experience: 1 year

Position: Credit AnalystCompany: Equicom Savings Bank

Makati City, Philippines

Job Description: In Charge of Evaluating Credit Card Applications which was given by Bank Branches and Walk in clients before determining if the applications will be approved or declined.

Provide front-line customer service functions to clients regarding various concerns & account inquiries. Extend professional assistance to bank clients on a daily basis in relation to credit card related requests. Promptly respond to customer’s needs relating to their account & credit concerns; Doing checking on credit references as well as liaising with other departments.

Period: April 5, 2010 – January 20, 2011

Training & Courses Attended:

MS Excel 2007 TrainingEquicom Savings Bank – November 19-20, 2010

Image Enhancement WorkshopEquicom Savings Bank – September 14, 2010

Business Writing Skills TrainingEquicom Savings Bank – October 27 and November 3, 2010

Service Excellence WorkshopEquicom Savings Bank – June 26, 2010

Educational Background:

College/University: Far Eastern University (FEU)Quezon Blvd, Manila PhilippinesB.S.C Management1998-2003

Secondary: Manila Cathedral School (MCS)Tayuman St. Tondo, Manila1995-1998

Primary: Manila Cathedral School (MCS)Tayuman St. Tondo, Manila1989-1995

Personal Background:

Nickname: K.C.Birthday: March 24, 1982Age: 34 yrs. OldCivil Status: SingleCitizenship: FilipinoBirthplace: Manila, Philippines

Height: 5’6”Weight: 128 lbs.Religion: Roman CatholicLanguage Spoken: English, Filipino language