kemahiran komunikasi (hhhc9201) set 42 sesi 2013/2014 lecturer : dr.shobha sharma name: meriell...
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KEMAHIRAN KOMUNIKASI (HHHC9201)SET 42 SESI 2013/2014
LECTURER : DR.SHOBHA SHARMA
NAME : MERIELL LEEZA GAYONGALAMATRIKS NO : A144432FACULTY : FAKULTI FARMASIPROJECT : PHARMALINE MAGAZINE (REPORTER UNIT)
COMMUNICATION
• Origin: commūnicāre (Latin), meaning “to share”
• Definition: Activity of conveying information through the exchange of thoughts, messages, or information, as by speech, visuals, signals, writing, or behaviour.
Verbal (oral) communication
TYPESNon Verbal
Communication
Written Communication
ORAL COMMUNICATION
• Involves language or words• Includes face-to-face conversations, speech, conversation over the telephone and voice over internet.
• Influence by pitch, volume, speed, intonation and clarity of speaking.
VIDEO 1Emcee of Pharmaline Journalism WorkshopLink http://youtu.be/621aADMpyRM
VIDEO 2Question to Mr. Teh Eng Hock, The Star Journalist on how to conduct a proper interview.Link http://youtu.be/wwW6KrpoWMY http://www.youtube.com/watch?v=wwW6KrpoWMY
NON VERBAL COMMUNICATION
1. facial expression
2. Eye contact3. Touch
4. Body posture5. Body language
6. Voice7. Appearance
• Body language and movements to enhance our messages, whether consciously or unconsciously.
• These subtle inflections are picked up by those around us
Only a small percent of communication is verbal, the most effective communication is through non-verbal actions.
VIDEO 3Interview with RX Quiz participantLink http://www.youtube.com/watch?v=ZMHHbgj-Ty4
WRITTEN COMMUNICATION• Transmitted through email, report, memo, etc.
• Greatly influenced by vocabulary and grammar used, writing style, precision and clarity of the language used.
• Advantage: can be kept for future reference
REFLECTION
• Vital skills needed • Avoid miscommunication• Positive attitude • Respect, humble, and empathy when interacting
• Key to effective communication is applying all the elements of verbal and non verbal communication.