Kenasco6@yahoo.com 461 O’Kelley Road Longville, La 70652 33-353-5312

OBJECTIVETo obtain employment as a Certified Phlebotomy Technician by utilizing my experience,

knowledge, certification skills and to also continue my education to gain more knowledge in the healthcare field.

PROFESSIONAL BACKGROUNDMedical Billing Specialist-Collector. Professional Patient Account Representative with

excellent communication skills demonstrated by experience obtained in a medical office. Entry level Certified Phlebotomy Technician with strong clinical and people skills.

Certified through NHA and performed all of my sticks in a classroom setting.

SKILL HIGHLIGHTS Healthcare billing proficiency Strong medical ethic Problem resolution ability Knowledgeable of medical terminology Patient/family focused Blood withdrawal certification First Aid/CPR certification Medical coding capability

ACCOMPLISHMENTSPATIENT CARE

Delivered compassionate care that exceeded hospital requirements. Successfully provided quality care to all patients in a healthcare environment.

TRAINING

Trained new administrative staff on medical office procedures to guarantee consistent quality of care.

DOCUMENTATION

KELLY D GREEN

KELLY D GREEN

Documented patient information obtained from intake interview

PROFESSIONAL EXPERIENCEPatient Account Representative 07/2015 to present

Outpatient Medical Center Leesville, La.

Provided excellent patient service by greeting all patients assisting them with the check in/out process, scheduling appointments, conducting intake interviews, verifying insurance and collecting payments.

Prepared for HIPPA and JCAHO reviews and ensured all required brochures and pamphlets were available to patients throughout the clinic.

Customer Service Representative 01/2015 to 07/2015

Aafes Fort Polk, La.

Greet customers as they arrive in the store and provide them with information regarding products and services.

Respond to customer complaints and take necessary actions to resolve their issues. Take payment in exchange for items sold. Bag, box, and wrap purchased items. Enter transactions in the cash register and provide customers with the total bill. Sort and count currency and coins. Issue receipts and change to customers Count money at the beginning and ending of each shift Process credit card and check payments. Assist in stocking shelves, rotating merchandise and marking prices. Maintain a clean and safe work environment.

Secretary 03/2014 to 01/2015

Middle Creek Baptist Church Florien, La

Maintained attendance records.2

KELLY D GREEN

Record Business meeting minutes Responsible for all cash handling and banking procedures.

Customer Service Representative 09/2012 to 02/2013

Dollar General Florien, La

Greet customers and be readily available to assist them. Take payment in exchange for items sold. Identify prices of goods using memory or scanner Bag purchased items. Sort and count currency and coins. Process credit card and check payments. Maintain a clean and safe work environment.

EDUCATION AND TRAININGNational Health Association – Rosepine, LaCertification: PhlebotomyReceived certification to be a Certified Phlebotomy Technician

SKILLS Patient-focused care Excellent interpersonal skills Compassionate and trustworthy caregiver Time management Detail-oriented Effectively interacts with patients and families Basic computer skills

CERTIFICATIONS First Aid/CPR Certified Phlebotomy Certification

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