Keller Professional Keller Professional ServicesServices

Hospitality Training Hospitality Training and Staffing and Staffing ServicesServices

The rapidly growing convention and The rapidly growing convention and hospitality industry in Maryland demands hospitality industry in Maryland demands a qualified, well trained workforce to a qualified, well trained workforce to provide a wide range of services to provide a wide range of services to attract visitors and accommodate new attract visitors and accommodate new business.business.

OverviewOverview

What Does KPS Offer?What Does KPS Offer?

Our program consists of core Our program consists of core activities that build a foundation for activities that build a foundation for professionalism in hospitality industry professionalism in hospitality industry by teaching hands on training and by teaching hands on training and theory.theory.

Our goal is to enhance the skill and Our goal is to enhance the skill and performance levels of individuals for performance levels of individuals for various types of entry-level jobs with various types of entry-level jobs with hospitality and tourism industry. hospitality and tourism industry.

What we can do for What we can do for you…you…

As part of our workforce development program, we recruit, train and employ individuals for many of

the jobs within thehospitality industry.

Front deskFront desk ReservationsReservations HousekeepingHousekeeping Bell servicesBell services Restaurant serviceRestaurant service Banquet setup and Banquet setup and

service, plus more.service, plus more.

Training CategoriesTraining Categories

Guest service, professionalism, and career Guest service, professionalism, and career exploration are other important components of exploration are other important components of this program.this program.

Program BenefitsProgram Benefits

Prepares students for Prepares students for entry-level lodging entry-level lodging positionspositions

Promotes confidence and Promotes confidence and

positive work ethics positive work ethics

Provides smooth Provides smooth transition to higher-level transition to higher-level hospitality coursework hospitality coursework

Provides specific skills Provides specific skills knowledge leading to knowledge leading to professional performanceprofessional performance

Course OverviewCourse Overview

Unit 1 - Hospitality Unit 1 - Hospitality OrientationOrientation– Hospitality and Careers Hospitality and Careers – Guest Service Guest Service – Professionalism Professionalism – Safety and Security  Safety and Security  

Course Overview Course Overview (cont.)(cont.) Unit 2 - Rooms DivisionUnit 2 - Rooms Division

– Reservationist Reservationist – Front Desk Representative Bell Front Desk Representative Bell

Services Attendant Services Attendant – PBX Operator PBX Operator – Maintenance WorkerMaintenance Worker– Guestroom Attendant Guestroom Attendant – Public Space Cleaner Public Space Cleaner – Laundry AttendantLaundry Attendant    

Course Overview Course Overview (cont.)(cont.)

Unit 3 - Food and Beverage Unit 3 - Food and Beverage DivisionDivision    – Restaurant Server   Restaurant Server   – Banquet Set-up Employee   Banquet Set-up Employee   – Banquet Server   Banquet Server   – Bus Person   Bus Person  

Partnerships and Partnerships and CollaborationsCollaborations

Mayor’s Office of Employment Mayor’s Office of Employment DevelopmentDevelopment

Baltimore Development CorporationBaltimore Development Corporation Workforce Investment BoardsWorkforce Investment Boards Baltimore City Community CollegeBaltimore City Community College Anne Arundel Community CollegeAnne Arundel Community College

Need driven, trained Need driven, trained and motivated staff?and motivated staff?

Let us help youhire and keep the best.

Specialties include full life-cycle placement

and retention services.

Let KPS show youLet KPS show you

how to invest inhow to invest in

your employees your employees andand

your business!your business!

Keller Professional Keller Professional ServicesServices