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ISO 9001:2008

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ISO 9001 is a quality managementsystem standard

Quality management systems define the

requirements for managinga business efficiently and effectively.

It ensures that quality products are

produced consistently.

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All these activities are directed towards implementation of

the quality policy of the organization.

A set of procedures and processes are required to direct and

control the activities of the organization and improve its

effectiveness.

Quality management systems compriseof,

quality planning,

quality assurance,

quality control, and

quality improvement.

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An organization to succeed in its business

must define its goals, objectives and targets and

work out methodology to achieve these goals. They must also

communicate these goals and objectives to their own people and to

other stakeholders so that everyone can work together to achieve

these harmoniously.

Quality policyis the statement through which

an organization declares its goals, targets and

business orientation to its own people and others.In additionQuality policy also describes in broad terms, how

the company plans toachieve them.

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1. The organization must define and document their quality policy.

2. They shall communicate and explain the policy to all their employees,

so that everyone understands the requirements. 

3. The policy should be suitable to the organization’s needs. 

4. The policy should include a statement confirming the company’s

commitment to satisfy the requirements of the quality management

system.

5. The quality policy shall be reviewed for continual improvement of its

effectiveness.

6. A framework (methodology) for implementing and reviewing quality

objectives must be included in the policy.

7. The policy shall be reviewed to ensure its continuing suitability.

ISO 9001: 2008Clause 5.3 Quality policy

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ISO 9001: 2008Clause 5.4.1 Quality objectives 

  Management must ensure that quality objectives are

established at all relevant functions and levels within

the organization

Quality objectives shall be measurable and relevant to

the quality policy.

Quality objectives shall be suitable to the organizational

and product needs.

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Quality objectives are specific activities selected out of a work function for of improvement.

They are a mechanism for continual improvement.

Quality objectives should have measurable performance indicators, improvement targets and defined time spans within which the improvement 

has to take place.

Defination of Quality objective

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