karvy data management services limited
TRANSCRIPT
/ e Pre-bid Queries - RFP for Selection of Service Provider for Operating and Maintaining Jan Seva Kendras, under Smart City Mission (SCM) at Patna for five years
Name of Bidder RFP
s. Page No
I RFP Clause No
No 1 Page 8 Section 2 -
Invitation for proposals
2 Page 8 4. ELIGIBILITY CRITERIA4.2 Technical
3 page 10 Section 2 -
Invitation for proposals
1: \
..
Karvy Data Management Services limited Selection of Service Provider for Operating and Maintaining Jan Seva Kendra, under Smart City Mission (SCM) in Patna
As per RFP Clarification Required
Altogether, 28 Jan Seva Kendras are being This RFP is restricted to only 9 constructed in Patna Municipal Corporation completed JSK'S or it will be Area, out of which 9 have already been extended up to 28 JSK'S on constructed by PSCL and have been completion basis furnished. PATNA SMART CITY through this RFP invites proposal from qualified Service providers to Operate and Maintain the nine Jan Seva Kendras which have already been constructed and furnished. Similar assignments/works mean: Request to remove this eligibility
Experience of IEC Strategic Media Planning criteria, it is not in line with RFP scope and requirement.
and Brand Positioning in Government /Public listed companies
The Average Turnover of the Agency should In words it is written as two not be less than Rs. 20,00,000/- (Rupees lakhs instead of twenty lakhs. Two Lakh) per annum from similar activities in 2017-18, 2018-19 and 2019-20.
~ Sudhir Kumar Sahu l Chief General Man_ag_er Patna Smart City um,ted
,·· -.i ,'" ~ -:"" ·:., .
PSCL reply
As per RFP
As per RFP
Refer Corrigendum-1 in this regard
' Pre-bid Queries - RFP for Selection of Service Provider for Operating and Maintaining Jan Seva Kendras, under Smart City Mission (SCM) at •
Patna for five years
Name of Bidder RFP
S. Page No RFP Clause No No
4 Page 13
5 Page 13
Section 7 - scope of
work
Section 7 - scope of
work
Karvy Data Management Services Limited
Selection of Service Provider for Operating and Maintaining Jan Seva
Kendra, under Smart City Mission (SCM) in Patna
As per RFP Clarification Required
point a
The Agency shall takeover all the 9 Jan Seva
Kendras, within 15 days of signing of
contract for carrying out citizen related B2C
and G2C services and signing the MOU as
necessary with the concerned department
(Patna Municipal Corporation, BSNL, Dept ..
Of Post, Transport Department/ OTO,
Passport Department, and many more) in
which PSCL will willingly associate itself.
point a The Agency shall takeover all the 9 Jan Seva
Kendras, within 15 days of signing of
contract for carrying out citizen related B2C
and G2C services and signing the MOU as
necessary with the concerned department
(Patna Municipal Corporation, BSNL, Dept ..
Of Post, Transport Department/ DTO,
Passport Department, and many more) in
which PSCL will willingly associate itself.
Takeover process will depend
on the readiness of that
particular department services. so time limit maybe
increased from 15 days to 1
month.
Please provide how many
counters to be setup in each
center.
Please Provide details of the
department read iness to
deliver the services through
JSKs using the integrated
portal (Technical,
administrative and payments
and transactions
reconciliation)
Please provide department
wise available B2C and G2C
services with transaction
volume/counts for the last
financial year on monthly
basis with projected
transactional counts for next
PSCL reply
As per RFP
As per RFP
•
(
6
7
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• Pre-bid Queries - RFP for Selection of Service Provider for Operating and Maintaining Jan Seva Kendras, under Smart City Mission (SCM) at
Patna for five years
Name of Bidder
RFP
s. Page No RFP Clause No No
Page 13 Section 7 - scope of work
Page 13 Section 7 - scope of
work
Page 14 Section 7 - scope of
work
.
Karvy Data Management Services Limited
Selection of Service Provider for Operating and Maintaining Jan Seva
Kendra, under Smart City Mission (SCM) in Patna As per RFP Clarification Required
five years period for better and faster service delivery operations through JSKs and for financial sustainability.
point b Please mention department/
Identification and implementation of newer selected agency w ise roles and
B2C and G2C Services as approved by PATNA responsibility to implement
SMART CITY LTD. - Responsibility to
implement the new services by the department or the selected agency.
point k Proposed Staff at the JSK centres (Service
Delivery operators, Supervisory Financial,
House Keeping, Security and Help desk
point r Maintenance of Portal for providing JAN
SEVA KENDRAS services and information
services through Internet.
3
and perform service delivery operations through JSKs for new Services Pease provide details on JSKs proposed operational timings for working days and non-
working days (holidays and Sundays)
Please specify the educational
qualification and experience
for the proposed for JSK Staff
Please provide the details of
the existing Service portal and
its functional capabilities to
deliver the services through
JSKs
~ Sudhir Ku;nar Sahu Chief Gener2-I \rl 3 -,: .. ·, ·. ,.
PSCL reply
As per RFP
It's {qualification) flexible, and as per job entrusted to
personnel.
JSKs shall remain closed on National Holidays
The bidder has to themselves
explore the same.
Pre-bid Queries - RFP for Selection of Service Provider for Operating and Maintaining Jan Seva Kendras, under Smart City M ission (SCM) at ~ Patna for five years
1 Name of Bidder Karvy Data Management Services Limited I RFP Selection of Service Provider for Operating and Maintaining Jan Seva
Kendra, under Smart City Mission (SCM) in Patna I
s. Page No RFP Clause No As per RFP Clarification Required I
PSCL reply , No
: 9 I
1 Page 14 '
Section 7 - scope of points The proposed dat a centre I
work Data Centre and DRS would be run from central
I location at PATNA and who As per RFP I wi ll provide the place and I
basic infrastructure to setup ! I
the Data Centre and w hat about the DRS ? Please Clarify
I 10 page 16 section 8.2 - point a Who is responsible for JSK Participating Take proactive steps to computerize, to the service delivery portal I Departments Roles extent possible, their respective department integration fo r transactional The Agency/ successful bidder I and Responsib ilit ies services by developing suitable applications reconcil iation and grievance i
and maintaining the databases on a real- management? Please clarify I I
time basis
I 11 page 21 Section 9.12 - In case of default in performance on the Requested to provide SLAs, As per RFP Penalty part of the successful bidder, PSCL shall penalty Clauses along w it h
decide the penalty to be imposed for such price det ails default considering the quantum and other
I related fact ors which shall be imposed on the successful bidder.
~ I
4
• I I • Pre-bid Queries - RFP for Selection of Service Provider for Operating and Maintaining Jan Seva Kendras, under Smart City Mission {SCM) at
Patna for five years
Name of Bidder Karvy Data Management Services Limited RFP Selection of Service Provider for Operating and Maintaining Jan Seva
Kendra, under Smart City Mission {SCM) in Patna s. Page No RFP Clause No As per RFP Clarification Required PSCL reply
No
12 page 23 Section 9.17 - The Agency shall provide experienced Please specify the minimum Its flexible, may be as per Manpower managers, operators, coordinators, educational qualification and need.
accountants, security personnel and helpers experience for the proposed as considered necessary to implement and JSK Staff to perform the execute the works properly, safely and services efficiently efficiently on a continuous daily basis.
13 page 25 Section 12 - Service Agency need to implement and please provide the As per RFP GRIEVANCES deploy the grievance management system requirements along with HANDING AND to manage grievances, if so please provide proposed delivery timelines RESOLUTION the requirements
5
J
Pre-bid Queries - RFP for Selection of Service Provider for Operating and Maintaining Jan Seva Kendras, under Smart City M ission (SCM} at
Pat na for five years •
1 Name of Bidder Karvy Data Management Services Limited ----
I RFP Selection of Service Provider for Operating and Maintaining Jan Seva
Kendra, under Smart City Mission (SCM) in Patna I
s. Page No RFP Clause No As per RFP Clarification Required PSCL reply
No J
/ 14 I page 26 / Section 14 - point ii As per RFP I
Please provide department
I Financial Proposal e-Government services not requ iring courier wise service level t ransaction
I I services: Maximum of Rs. 25/- per e- volume/ counts w ith I
I
I Government transaction per page (like birth generated revenue for t he
I certificate, encumbrance certificate, marks past two/th ree financial years I
I I
I sheets, etc.) or per service (like payment of on month ly basis w ith I
I tax, etc.) of output to be charged to the projected transactional counts I
I I citizen. for next five years period for
I
I I
I
I Utility transactions : Maximum of Rs. 5/- per better and faster service \
service to the citizen delivery operations t hrough I
I e-Government Services requiring courier JSKs and for financial \ service: Rs.SO/- per transaction to be sust ainability. \
charged to citizen. \ I I
For non-Government services, the Service \
Provider in consultation with PSCL will I
decide t he rate per transaction limited to Rs I
I 100/- per transaction. I
I I
I
15 page 26 Section 14 - point ii Along with courier charge. As per RFP
Financial Proposal e-Government Services requiring courier some services may require
service: Rs.SO/- per t ransaction to be additional documents to be -charged to citizen. scanned ( Ex:- Labor
Department services) . so if '
j
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• Pre-bid Queries - RFP for Selection of s · p · Patna for five years erv,ce rov,der for Operating and Maintaining Jan Seva Kendras, under Smart City Mission (SCM) at
r Name of Bidder RFP
s. Page No RFP Clause No No
16
17 Page 27 Section 14 -
Financial Proposal
point
Karvy Data Management Services Limited
Selection of Service Provider for Operating and Maintaining Jan Seva
Kendra, under Smart City Mission (SCM) in Patna
As per RFP Clarification Required
possible request you to include scanning charges in
addition to 50 rs in this sector
14. FINANCIAL PROPOSAL Please clarify indicated charges are with GST or GST will be paid
additionally.
point vi What are the applicable GST
The Service Provider will raise bills on charges and other taxes while
monthly basis for obtaining its share (which raising the monthly bills , Are
takes into account GST and all taxes). (This they service level or
may be treated as Payment Terms). cumulative,. Please clarify
point vii Let us know the existing JSK
While submitting the Financial Proposal, the service delivery portal and its
bidder shall ensure that the Financial
Proposal has taken into account, all
expenses including possible tax liabilities.
built in payment calculation
capabilities
Sudhir Ku1nar Sahu Chief Geneml Manage.
7 · Patna Srr!rni: Cit~/ Umi(.,
PSCL reply
As per rules of GST
As per RFP
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• Pre-bid Queries - RFP for Selection of Service Provider for Operating and Maintaining Jan Seva Kendras, under Smart Citv Mission \SCM) at A Patna for five years
Name of Bidder RFP
S. Page No RFP Clause N o No
20 PageSO
Karvv Data Management Services L\mited Selection of Service Provider for Operating and Maintaining Jan Seva Kendra, under Smart City Mission lSCM) in Patna
As per RFP
Annexure 4 : Financial Turnover of last 3 years. annual turnover is from the operations from Civil Construction Works
'\ . 9
Clarification Required
services readiness including technical, administrative and integration APls to deliver the services through uniform JSK portal
Please correct the turnover requirement as it is not in line with RFP scope
PSCL replv
Refer Corrigendum-1 in this regard