R E S U M E

KARTHIK K C

O B J E C T I V E

To be an innovative & passionate engineer, to work in a challenging and cutting edge environment and excel to deliver the best of myself for my work, to learn and grow with the organization and to be a complete professional.

E D U C A T I O N A L P R O F I L E

Year Institution & University Name of the Course Aggregate %

2012-2014 Nehru College of Engineering and Research Centre,Thrissur

M-tech in Applied Electronics and

communication Systems75 %

2005-2009 Mea Engineering College,Melattur

B-Tech in Electronics & Communication

Engineering65 %

2003-2005 St.Thomas College,Thrissur Higher Secondary 81 %

1993-2003 Presentation English Medium High School,Perinthalmanna Matriculation 94 %

C U R R I C U L U M P R O J E C T S

Email: karthikncerc@outlook.com

Phone: +919035851480 ,+919895076905

M T E C H M A J O R P R O J E C T

COMPACT ULTRA-WIDEBAND BANDPASS FILTER EMPLOYING CIRCULAR IMPEDANCE STEPPED STUBS WITH IMPROVED PERFORMANCES

Description: • A Compact Ultra-Wideband Bandpass filter is being designed using circular impedance

stepped stubs along with a rectangular slit which provides an efficient and improved bandwidth

for ultra wideband applications

• Due to the implementation of rectangular slit within each of the circular stub radius, the

frequency obtained at the output changes.

• Infact the simulation of this design is being carried out using MICROWAVE CST STUDIO.

The simulation gives us three resonance mode centered on 7.0836GHz,8.1451GHz and 15.024

GHz.For 0 dB attenuation sidebands forms 6.6624GHz to 7.2158GHz frequencies and at -5 dB

attenuation the lowest side bands produces certain frequencies ranging from 6.9651GHz to

7.2158GHz,7.912GHz to 8.364GHz,14.828 to 15.218GHz. All these frequency set corresponds to

Microwave frequency spectrum lying in the X and Ku band respectively .The output obtained will be

having insertion lossless and return loss noise free characteristics,which will enable the filter to

perform efficiently for both indoor and outdoor performance.

B T E C H M A J O R P R O J E C T

REMOTE FLEET TRACKING SYSTEM USING GOOGLE

EARTHDescription:

Introduced for tracking vehicle easy to implement and cost is comparatively low.

This GPS-GSM based tracking system works in any weather conditions,giving information

about the current position and with the help of VB software we can see the movement and

direction of the vehicle.

T E C H N I C A L S K I L L S

» REMEDY

» NETCOOL OMNIBUS

» HP SERVICE CENTER

» HP SERVICE MANAGER

» HP OPEN VIEW

» HPSA (HP SERVER AUTOMATION CLIENT)

» PUTTY

» CITRIX

» HPSM9

» COREIX

» LINUX SERVER ADMINISTRATION

» WINDOWS SERVER ADMINISTRATION

» SWITCHING AND ROUTING

» VOX SWITCH

» TELNET

» TEAM VIEWER

» ADVANCED DESIGN SYSTEM (ADS)

» MATLAB

» VISUAL BASIC

» TESTING (LOAD RUNNER AND QUALITY CENTER )

A C H I E V E M E N T S A N D C O - C U R R I C U L A R A C T I V I T I E S

Got Invitation from the Ministry of Defence Military Technical College,Cairo,Egypt

for presenting my paper in Microwave on Sixteenth International Conference on

Aerospace sciences and Aviation Technology ASAT which was going to be held on

this coming march 2015

11th Rank Holder in state for SSLC examinations which was held in 2003

Placed among the top 23% of the candidates who participated in 4th National IT

Aptitude test conducted by NIIT

Participated in National level workshop & competition on Ethical Hacking & Cyber

Security conducted by IIT Mumbai

E X P E R I E N C E

Presently working as ITO Service Delivery Consultant at HEWLETT PACKARD ENTERPRISES

Designation: ITO DELIVERY CONSULTANT FROM JULY 2015 TO PRESENT

Project Details : Project Name : Automated Operations (AOPS) and AMS.

Client : More than 200

Company : Hewlett Packard Enterprises .

Designation: : ITO Services Delivery Consultant-1b

Role : System Management and server monitoring.

Roles :

Processing Service Requests:

IT Equipment’s, Accessories, Access to certain Applications.

Incident Management:

In case of any Outages or Disruption in any services, we will contact the Client SPOC and

inform them about the issue and co-ordinate with them to get updates.

Complaints and Feedbacks, Global Escalation and Chase Management:

Monitoring the complaints and feedback mailbox and action them within the given SLA.

Any urgent queries or issues which requires immediate assistance, will be chased with

the Resolver Group Team

Responsibilities : Responsible for monitoring 8000 servers including WINTEL, UNIX, SOLARIS, AIX and

Redhat Linux servers.

Validation and troubleshooting issues related to Operating system, Database, VMware

and Applications running on the server. 

Responsible for incident creation, validation and Routing using different tools (Netcool,

Remedy, Service Manager).

Engaging different technical teams through MML and resolving the issues Provide

remote-support and phone technical support and ensure that customer cases are

documented, tracked, managed and resolved

Supporting operations 24*7,in Global operating Centre (GOC Monitoring)

Proactive Server, Alert monitoring tools such as VCC, HPSM 9 & validation of servers

using ESL.

Hands on experience in remedy tool.

Working for leveraged customers in AMS Tec hops & AOPS (Automated operations)

team.

Using VCC tool monitoring multiple clients alerts & creates tickets using service center.

Using Service center (SC) route the tickets to appropriate teams like wintel, sql, UNIX for

further validation.

HP service manager (SM9) HP tool, we are getting incidents based on clients.

High priority P1 & P2 incidents we engage MML, SMT & open Bridge call to solve the

incidents by different technical teams involved.

Strict SLA is following up based on priority of the tickets.

Engaging on call support using EON to find appropriate person to solve the critical issues

& looping into bridge calls.

Troubleshooting of the servers using ESL & ADMS tools considering only IN production

servers.

Participating in major planned activities like Server reboots & maintenance, patching we

follow up & coordinate with teams.

Navigator is a tool used for pull the alert histories & does the monthly reports by client

wise.

Monitoring and updating tickets in each shift & updated in share points.

Doing QC (quality circle) for reducing more moves to production & ignorable alerts

Coordinating with different team like Incident Manger, Service Desk, team to know the on-

going activity through telephone and open bridge call..

Assisting the Application Owner with Change Management process.

Logging a ticket and assigning to technical team for further troubleshooting.

Basic Understanding of ITIL incident management process.

Quickly arrange repair for the hardware in occasion of hardware failure.

Strong incident handling skills

Documenting, tracking, & communicating issues that are unresolved

Highly skilled at interfacing with the customer and resolving their issues with a quick

turnaround time

Elevate complex cases to engineering team and liaise between customers and the GCC

team

Previously Worked as ITO Service Delivery Consultant at YMAX,Head Quartered in Hong Kong

Designation: Senior System Engineer FROM AUGUST 2014 TO JULY 2015

Accounts:

YMAX

HIJAZ

CORBY

CELKON

COREIX

VOXVALLEY

Roles and Responsibilities:

WORKING FOR YMAX BROADBAND

Working with latest Huawei Gpon Technology

Configuring Gpon using Telnet administration

End to end technical support for Gpon Onu’s and Olt’s

Huawei Server administration

WORKING FOR YMAXVOICE

Working as a “Senior System Engineer” in server operation and responsible for the

various client’s servers located in YMAX, Europe and other countries.

Service level management - Onsite analysis, diagnosis and resolution of desktop

problems for end users

Quality management – Customer satisfaction and perform quality works on all

service requests/incidents

Ticket Handling – Off-site incident and service requests response time

Install, upgrade, support and troubleshoot Enterprise Applications running on

Microsoft Terminal Services 2000/2003/2008

Install, upgrade, support and troubleshoot Enterprise Applications running on

Microsoft Terminal Services

Install, upgrade, support and troubleshoot Web Server related problems

Interact with numerous computer platforms in a multi-layered client server

environment

Diagnose and quickly resolve a wide range of Windows applications and networking

problems to help minimize downtime

Troubleshooting network connectivity in a LAN/WAN environment

Requesting and coordinating vendor support

Ensure desktop computers interconnect seamlessly with diverse systems including

associated validation systems, file servers, email servers, application servers, and

administrative systems

Develop trends by monitoring and analysing incoming calls, problems and support

requests

Addresses and resolves basic incidents and requests; logs all incidents and

requests; engages other service desk resources or appropriate service resources to

resolve incidents that are beyond the scope of their ability or responsibility.

Creates a positive customer support experience and builds strong relationships

through deep problem understanding, ensuring timely resolution or escalation,

communicating promptly on progress, and handling customers with a consummately

professional attitude.

Ensures the end-to-end customer experience and provides a single point-of-contact

for the customer.

Logging into windows servers through RDP and restarting the stopped services

Maintaining International calls, end to end call monitoring and server maintenance

Operational performance management of various calls in each dialers

24/7 live text chat support for issues related with voice clarity,vos upgradations,dialer

changes,voice breaking and clarity issues

Logging into the servers to start ,Stop the applications and to check the File

systems,

Removing the Old logs from FS

Regenerating reports from VOS

Changing rate plans as per updation from client end and registering updations in

required servers

Providing technical support to COREIX and VOXVALLEY

Develop, implement and maintain policies and procedures to support Service for Clients.

Provide user data and application recovery

Email account administration, account creation and management and distribution

lists on Exchange 2007

User account administration, account creation and management and password

resets on Active Directory

Use diagnostic tools to troubleshoot problems associated with network connectivity

and workstation hardware/software

Use tools and methodologies to load, copy and customize operating system

Configurations for deployment

Track, Resolve and Record Problem with speed and quality.

Performing Regular Analysis and feedback to give continual support and for timely

alert in business flow.

Responsible for client satisfaction.

Monitor departmental workflow to ensure all issues and events are handled in a

timely manner and within departmental/organizational guidelines, policies,

procedures, and standards

Proper turnover to the other shifts

Assigning ip address for each servers and technical support for various voice

channels

End to end support for each registered users for constant call maintenance

2 years 4 months of experience into IT Infrastructure Management and

networking at Emarald International ,Cochin (OCTOBER 2009 to FEBRUARY 2012)

Designation: IT manager

Roles and Responsibilities:

Supports IT Infrastructure and Application administration

In IT infrastructure supports networks, network devices and other peripheral devices

In Application administration maintains purchasing, stock application tools etc

Follows ITIL environment

Installing operating systems and required applications on servers , desktops and

laptops

Unique user id and password creation for various department staffs and authorizing

the access for different services based on their status

Installing operating systems and required applications on servers , desktops and

laptops

Fixing device errors, hardware replacements and interacting with the third party

vendors

Maintaining the resources and training and mentoring them and assigning the work

to the team and also setting up goals, plans and leading them in the right direction

SUMMARY

Performing 24x7 operation activities

Good Knowledge and Experience in Personal Systems

Knowledge of installation, maintenance, up gradation and troubleshooting of

Windows 98/XP/VISTA/Win 7/Win 8, 8.1

Worked in HP server automation, net tool for server monitoring, citrix

HPSA for rebooting purpose and to get uptime and downtime of running server.

System Center Operations Manager (SCOM), SERVICE NOW, HP Open View, HP

Service center, HP service Manager

Proactive monitoring of the health and status of the production network, servers and

applications using the appropriate monitoring tools.

Provide first tier support and be a point of escalation as it relates to monitoring

services.

Create, log troubleshooting notes, and close network trouble tickets. Maintain outage

notifications logs and follow documented escalation procedures where appropriate.

Assist network employees in the troubleshooting and resolution of issues

Identify how the monitoring tools can be leveraged for system performance

enhancement and report showing environment trending.

Work closely with key vendors and escalate problems to them as necessary

Maintain documentation of processes, procedures, troubleshooting guides and

change management log

Works with vendor support contacts to resolve technical issues within the desktop

environment

Solving Problems according to Incident Management (coreix and vox switch) and

contacting the oncall for the concerned group if any assistance required

Monitoring Ticketing Queues

P E R S O N A L P R O F I L E :

Name : KARTHIK K C

Date of Birth : 26/05/1987

Sex : Male

Nationality : Indian

Languages Known : English, Malayalam, Hindi, Tamil and Kannada.

Permanent Address : GOURISANKARAM (H) SIVANKUNNU MANNARKKAD (P.O) PALAKKAD (D.T) PIN – 678582

Phone Number : +919035851480 ,+919895076905

References : Available on Request

D E C L A R A T I O N :

I consider myself familiar with Electronics and Communication Engineering Aspects. I am also

confident of my ability to work in a team.

I hereby declare that the information furnished above is true to the best of my knowledge.

Date:

Place: BANGALORE KARTHIK K C