8/1/2019 K2CvsLivePerson

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p.harrison@Klick2Contact.com T: +44 (0) 7720055673 Registered In England: 7553916

Summary: Benefits of Klick2Contact

vs. LivePerson

Function Klick2Contact LivePerson

Setup Works out-of-the-box, only needs login credentials

to our web-based, platform independent solution.

Requires adaptation of existing

infrastructure in order to

function affecting both onsite

and remote call centre agents.

Back-end applications are

platform dependant.

Functionality Live Chat, Instant Call-back, Co-browse, VOIP,

Video, e-mail.

New service! SMS Call-Back requesting!

Live Chat

Customisation Fully customisable solution, entirely proprietary;

entirely customisable!

No such customisation, many

features reliant on 3rd

party

software.

Media Comprehensive web-based media functionality;

voice, video, file-transfer, static media.

No web-based media.

Call Routing Advanced call routing options. No call routing options.