k-10714 abhishek(tqm )
TRANSCRIPT
Submitted by:- ABHISHEK VERMA B.Tech /Mechanical6th Sem/3rd Year
Submitted to:- Mr. Bhupendra Gehlot Sir Assistant Professor Mechanical Department
Total Quality Management (TQM)TQM means quality in all aspects of
organization. The quality needs to be redefined from the
narrow criteria of achievement of students in examinations to a holistic approach to quality of life in schools.
The system as a whole has to be taken care. Quality is not incidental or accidental. It is a planned and deliberate process. It should be on a continual basis
Management of Change
In institutional management, Management of Change holds the key position all over the world.
The head of the institution occupies important position in initiation and managing the process of change
Head of the institute are accountable for organizational growth and decay
Industrial Product:- - Several Attributes that determine quality:
Functionality, durability, repair-ability, shape and size, design, colour, uniqueness, cost, etc.
Quality depends upon perception of the user or the customer
Service Sector:
- punctuality, time, cost, courteousness, speed, accuracy etc.
- Quality depends upon client’s perception
Education Sector
Parameters of QualityPerceptualExceptionalPerfectionValue for moneyContinuous improvement
Quality Issues Management
Absolute versus Relative QualityAbsolute Quality: Last words, highest standards, expensive, uniqueness & prestigious, very few people can afford- Shaffers Pen & Rolls Royce Car- Indian Institute of Technology in India
TQM: Systems Thinking
Institution based management for development
Each institution comprises several sub-components
Inter-relationship and inter-dependenceDevelop a holistic thinkingLook at the organization as a complete
organism (systems thinking)
Educational Institution as a System
Input – process – output ModelSub-systemsIdentify Sub-systems & understand their
inter-relationships & interdependence
Vision Mission & Goals; Academics; Personnel; finance; Infrastructure; Linkage & Interface; Student Services; Rules & Regulations; Institution Building Process and
Managing People at work
Planning for ImplementationAn Essay on the School - Documentation of the perception of a
teachers & staff about the school - Enormous difference in perception - share & cross check each others belief &
bring it into open
Planning for Implementation (Contd.)Identification of areas of improvement - list the areas of improvement - specify a minimum number of improvement areas - compile and tabulate to find common & divergent
views - discuss again to find out problem areas of
improvement in the school - the exercise helps in diagnosing individual ans
collective shortfall and identifying common areas of improvement
Implementation
It implies conversion of each of the planned item into action
Concepts in Leadership
1 Designated leadershipAscribed leader
2 AutocraticDemocraticLaissez Faire
Leadership StylesTelling Style:Leader instructs to carry out the tasksSpecifies the time, method of carrying out the
tasksQuality of the task outputLeader is prepared to stake relationship for
accomplishment of tasksHard-task masterDictatorial style
Low concern for relationship & low concern for task
When things are allowed to happenLaissez-Faire Not taking any responsibility of
anythingDelegation is a purposeful decision
Thank You