Emergencies

International Embassies

and Consulates Numbers

Denmark 952 226 373

France 952 226 590

Germany 952 212 442

Ireland-Irish Embassy Madrid 0034 914 364 093

Malaga 0034 952 475 108

Sweden 952 604 383

United States 952 474 891

United Kingdom-British Consulate Madrid 00 34 913 201

British Consulate Malaga 00 34 952 217 571

Consulate 00 952 352 300

Email: spain.consulate@co.gov.uk

• Credit Card Report: VISA 900-99-1124

MASTERCARD 900-97-1231

• Currencies Direct: Peter@fly360.com

• Embassy support:

http://www.exteriores.gob.es/Portal/en/Serv

iciosAlCiudadano/Paginas/EmbajadasConsu

lados.aspx

• UK Consulate Address: Edifice Eurocom,

C/Mauricio Moro Pareto ,2,2 29006 Malaga,

Spain

JUNTA DE ANDALUCIA

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Rooms-must-be-ventilated-and-have-blinds-or-shutters-to-obscure-them-when-necessary.

• Rooms will have the appropriate furniture required for use by lodgers and in proportion to the number of lodgers per room.

• Air conditioning unit affixed in every bedroom including living room (as a fixed fixture, not as a portable device unit) when the property is offered between the months of May and September (inclusive). Landlords will

be given one year to adapt the rooms to this requirement as from the time this law is passed (11th of May 2017).

• When properties are let during the winter season (October through to April, inclusive) a heater must be made available in every bedroom including living room (as a fixed fixture, not as a portable device). Landlords will

be given one year to adapt the rooms to this requirement as from the time this law is passed (11th of May 2017).

•First Aid Kit.

• Landlord must provide physical or electronic brochures of the closest amenities, medical treatment facilities, parking spaces, restaurants, shopping centres as well as plans that detail use of urban transport, map of the

surrounding area and general tourist guides.

• A complaints book will be made available as well as installing a large visible sign informing lodgers that a complaint book is available. Sample complaints form click here.

• Mandatory cleaning service at the start and end of every new accomodation.

• Clean sheets and bed linen as well as supplying a spare set.

• Provide lodgers with a working contact phone number of person to be held accountable for any complaint or query raised so the situation is addressed immediately.

• Provide instruction booklets to use household and kitchen appliances.

• Inform lodgers on property use restrictions (such as no smoking areas or pet restrictions) as well as on Community of Owners internal bylaws.

Holiday Rental Agreement & Registration Form

i. Holiday Rental Agreement

• It will have the details of the landlord, including a working telephone number as outlined in the previous section above to address complaints, the property’s unique alphanumeric code on being registered at the Junta

de Andalucia, the reservation dates (arrival and departure dates), numbers of lodgers and total price of the holiday rental.

• If the agreement does not specify it, it is presumed the rental starts at 16.00 and ends at 12.00pm.

• The landlord, or person designated by him, will show the lodgers around explaining how the kitchen and household appliances work as well as providing them with security cards and access codes to the premises. If

the tourist accommodation is included in what is known as a Community of Owners, the landlord must supply his guest a copy of the internal bylaws ruling the community so he adheres to them during his lodging.

• A copy of the signed Holiday Rental Agreement will be stored by the landlord for up to one year to provide it for inspection by the relevant Authorities.

ii. Registration Form

• All lodgers, not just the one making the reservation, will be fully identified in compliance with current Security laws (popularly dubbed as ‘Gag’ Law). Lodgers will supply a copy of their personal ID/passport. Like in

hotels, all guests will be required to fill in and sign a registration form on entry. In compliance with art 7.2 this registration form must be then sent to the Police or Guardia Civil for every guest over the age of 16 years

old within the next 24 hours of the accommodation following Security Laws from 2003 (Orden INT/1922/2003, de 3 de julio, sobre libros-registro) and from 2015. You can send a copy of the filled in and signed

registration form personally, by fax or else by e-mail. Registrationforms-are-standardized-by-law;-click-here-for-a-sample-copy.below

•

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• Online registration: follow this link to submit by e-mail to the Guardia Civil a copy of your completed Registration Form. Alternatively you can also use this other link (scroll down for the links).

• Registration forms must be stored by landlords for a period of up to three years for the inspection of the Security Forces.

Price and Reservation

• Price offered will be per night and all-inclusive. This means it must include all the following: utility consumption (water, electricity, heating, A/C), cleaning of (bed)room at the start and end of every new lodging, clean

bed linen, taxes. The bill will give a detailed breakdown of all expenses including any extras requested by the guest (like in hotels).

• It is compulsory for a landlord, or person designated by him, to hand invoices to a guest for every payment made including the initial reservation fee (even if it is just for one night’s accommodation).

Following article 8.2, and for the avoidance of doubt, landlords can decide freely upon the rental terms on the following points (so long as the tenant agrees): price, bookings, reservation deposit and cancellations.

If a landlord does NOT word these terms in a short-term tenancy agreement then by default the following rules will apply:

• Unless agreed otherwise, the maximum reservation fee is 30% of the total price.

• If cancellation of the reserve is done over ten days in advance the landlord can pocket 50% of the reservation fee in compensation.

• If the cancellation is done under 10 days then the landlord is entitled to pocket the full amount of the reservation fee.

• If it’s the landlord that cancels he may do so without penalty over ten days in advance.

• If the landlord cancels under ten days he must pay a compensation to his guest of 30% of the final agreed total price.

• If the cancellation is due to a force majeure, then both landlord and guest are exempt of awarding compensation. Examples of such admitted by law courts are flash floods, earthquakes, strong winds, general strikes.

JUNTA DE ANDALUCIA COMPLAINT FORMIn the event of an issue we can help here:

Telephone: +34 693 50 49 83 or failure to please complete the attached form in the apartment

in triplicate…

JUNTA DE ANDALUCIA

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Boopackandgp

O GDPR 25 May 2018

JUNTA DE ANDALUCIA

• Here at Bookpackandgo (www.bookpackandgo.com) we take your privacy seriously and will only use your personal information to administer your account and to provide the products and services you have requested from us.

• However, from time to time we would like to contact you with details of other holiday services, offers, tourist treats and information we provide. If you consent to us contacting you for this purpose please tick to say how you would like us to contact you :

• Email o

• Telephone o

• Text message o

• We will not pass your details onto any other company. We will not share your details or data with anyone else, unless

• You specifically ask us to.

• I agree o

• I disagree o

• Holidays

• Ideas and inspiration for your next trip away, as well as the latest offers from Bookpackandgo in Spain and beyond Vacations in Spain currently.

• Our website offers all our products and services for your holiday:

• www.bookpackandgo.com

• Register your interest with us:

• Contact us: Peter@bookpackadgo.com

A bottle on us to

celebrate your arrival!

Happy holidays & Customers

Muchas Gracias!

JUNTA DE ANDALUCIA