june and july 2 0 1 8 -...
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www.5-Starworldwide.com
JU NE A ND JU LY 2 0 1 8
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June + July 2018 Agenda• 5★Welcome new team members + buildings to the portfolio (Eve)
– Alex Runkel, 2100 Powell, Oakland, CA– Hailey Davin, Galleria Office Towers, Dallas TX– Garrett Moberg, Stadium Towers, Orange County, CA
• 5★ New national leadership and expertise (Austin )– N A T I O N A L W O R K P L A C E E X P E R I E N C E D I R E C T O R– Garin North, former GM at Met Park, Seattle, WA
• 5★ Conference Top Three Initiatives Progress (Heather, Anna, Michael)
• 5★ Portfolio Updates From Around the Country (All)– O N E B I G I D E A | O N E B I G M I N U T E
• 5★ Resources Reminders:
Asset Manager Building Top Three Voted Initiatives
Team
Chris Bailey SPS Tower, Minneapolis Culture Of Service Bob Traeger, Heather Paciotti Tony Ecker Pasadena Towers, Pasadena Lobby Lion Michael Peters, Chrystal Montes
Jake Mota The Collective at ConcourseAtlanta
Internal Recognition and Empowerment
Julie Hicks, Anna Cole
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2100 Powell, Emeryville, CA - l a t e s t n e w G I a d d i t i o n -• 346,025 RSF
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TBD
5-STAR WORLDWIDE NETWORK
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Galleria Office Towers, Dallas, TX• 1,466,472 Total SF
Hailey Davin
5-STAR WORLDWIDE NETWORK
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Stadium Tower, Anaheim, CA• 261,093 RSF
GarrettMoberg
5-STAR WORLDWIDE NETWORK
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Asset Manager Building Top Three Voted Initiatives
Team
Chris Bailey SPS Tower, Minneapolis Culture Of Service Bob Traeger, Heather Paciotti
Tony Ecker Pasadena Towers, Pasadena Lobby Lion Michael Peters, Chrystal Montes
Jake Mota The Collective at ConcourseAtlanta
Internal Recognition and Empowerment
Julie Hicks, Anna Cole
5-Star Summit Group Exercise Mid-year Updates
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• 621,193 RSF
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Heather Paciotti
SPS Tower, Minneapolis, MN
5-STAR WORLDWIDE NETWORK
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SPS Tower, Minneapolis, MN
Culture of ServiceTrain people well enough so they can leave, treat them well enough so the don’t want to.~Sir Richard Branson
Creating a successful and effective Culture of Service at SPS Tower is the foundation and key to our success of exemplary customer service. Much like Maslow’s Hierarchy of needs, our foundation is our employees, if they feel valued, they will be successful.
1. We celebrated the World Cup 2018 Semifinal – Croatia vs. England with two of our team members, who are indecently English and Bosnian.
2. Treat everyone as though they are the most important person. 3. We have moved out smoking area to create a healthier environment for all.
5-Star Initiative Progress
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Pasadena Towers, Pasadena, CA• 451,203 RSF
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5-STAR WORLDWIDE NETWORK
MichaelPeters
ChrystalMontes
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5-Star Initiative Progress• Lobby STAR
• Gained familiarity with tenants (not as confused)
• More smiles (still working on Monday mornings)
• Name badges• Tenants now know our names
• Ping Pong Tournament• Huge Hit• Tenants have been frequently
requesting another one• Del Frisco’s Pop-Up Bar
• Happy Hour Prices
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• 751,093 RSF
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Anna Cole
Collective at Concourse, Atlanta, GA
5-STAR WORLDWIDE NETWORK
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Internal Recognition and Empowerment
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Update: Kudos Card have been a success for our team! May Winner: Building Engineer – DevarriousJune Winner: Building Engineer - Stan
5-Star Initiative Progress
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4th of July Fireworks Show• The Collective at Concourse - VIP Section
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VIP Section
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MilePoint Alliance, Denver, CO
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• 1,099,346 RSF
5-STAR WORLDWIDE NETWORK
The Quadrant
Millenium
Milepoint I
Milepoint II
MadisonScharleman
LisaHodge
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Wilshire Landmark I, Los Angeles, CA• 337,488 RSF
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Monica Venegas
5-STAR WORLDWIDE NETWORK
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Wilshire Landmark I - LA
Rooftop “Silent Disco” Yoga
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• 310,295 RSF
Emily Carr
2600 Michelson, Irvine, CA
5-STAR WORLDWIDE NETWORK
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Mini World Cup Event • Tenants had to create a team of
three and choose a country to represent
• The winner’s won tickets to a LA Galaxy Game
• Provided orange slices, cookies, and Gatorade
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• 452,794 RSF
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Alicia Raymond
Liberty Center, Pittsburgh, PA
5-STAR WORLDWIDE NETWORK
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Liberty Center - PittsburghFirst Day of Summer…• Kona Ice• Frantuary Hot Dog Food Truck• Games on the Plaza • Instagram Contest
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5999 Center Drive, LA, CA• 174,084 RSF
5-STAR WORLDWIDE NETWORK
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Caramel Velez
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Club 5999 Tenant Movie Night
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The building is hosting the second of many movie nights. In the month of July we will be showing the original Star Wars Movie Trilogy. Tenant movie night will be located at 5999 Center Drive in the Lobby. Tickets are free and we will be serving popcorn while supplies last. Invite open to tenant's friends and family!
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Pacific Plaza, Walnut Creek, CA• 253,320 RSF
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Marlene Becker
5-STAR WORLDWIDE NETWORK
Pacific Plaza Team
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SUMMER MUSIC CONCERT SERIES& BARBECUES IN THE PLAZA
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The Pacific Plaza Management TeamKicked Off A Summer Music Concert Series
On The Plaza With a Steel Drum Band!
Our Team Also Enjoyed Serving BarbecueHamburgers & Hot Dogs To Our Tenants!
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Galleria Office Towers, Dallas, TX• 1,466,472 Total SF
Hailey Davin
5-STAR WORLDWIDE NETWORK
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Organized Pop-Up Shops for Mother’s Day & Father’s Day
• Partnered with Mall retailers
• Discount offered to all Galleria Office Tower employees
• Convenience of shopping at work
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8750 North Park Central, Dallas, TX• 508,102 RSF
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5-STAR WORLDWIDE NETWORK
Jordan Nan
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Stamford Towers, Stamford, CT• 326,468 SF
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Scott Caggainello
5-STAR WORLDWIDE NETWORK
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• 353,242 RSF
Cynthia Taylor
Concord Corporate Center, Billerica, MA
5-STAR WORLDWIDE NETWORK
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• 353,242 RSFConcord Corporate Center, Billerica, MA
5-STAR WORLDWIDE NETWORK
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The building hosted a Herb & Sip Event in June which was appreciated by the tenants. We had a few bottles of wine/procecco with different cheeses and crackers. The tenants loved that they could have some green life and lovely smelling herbs at their desks for work or home.
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South Park Towers I & II, Charlotte, NC• 529,031 RSF
Melinda Hopkins
5-STAR WORLDWIDE NETWORK
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5-STAR WORLDWIDE NETWORK
SouthPark Towers I & II• Internal Recognition and Empowerment
• Office team to visit two clients per week, learn and report
• Maintenance team to provide a positive encounter / experience on how they helped client during bi-weekly staff meetings.
• SREM to meet with each employee 1-on-1 to learn what is important to them as it pertains to our property and clients.
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The Landing at MIA, Miami, FL• 1,050,761 RSF
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Krishna Lopez
5-STAR WORLDWIDE NETWORK
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Park 80 West, Saddle Brook, NJ• 497,397 RSF
36Shornay Thornton
5-STAR WORLDWIDE NETWORK
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150 N. Michigan Avenue, Chicago, IL
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5-STAR WORLDWIDE NETWORK
Marina RivierePetersen
• 661,477 RSF
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Cal Plaza, Walnut Creek, CA• 394,123 RSF
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5-STAR WORLDWIDE NETWORK
Nancy Le
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Met Park East & West, Seattle, WA• 709,108 RSF
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Hayley Nguyen
5-STAR WORLDWIDE NETWORK
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7000 Central Park, Atlanta, GA• 423,775 RSF
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Jansen Trentham
5-STAR WORLDWIDE NETWORK
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• 290,847 RSFBrand 801, Glendale, CA
5-STAR WORLDWIDE NETWORK
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Jenny Perez
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Premier Place & Mockingbird Station, Dallas, TX
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Linda Baier
5-STAR WORLDWIDE NETWORK
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800 Connecticut, Norwalk, CT• 412,231 RSF
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VanessaPolvere
5-STAR WORLDWIDE NETWORK
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www.5-Starworldwide.com
Addendum of Resources
J U N E A N D J U LY 2 0 1 8
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5-Star Stories on External Website:Share Your WOW Moment! • Send a quick email note to Eve Chambers:• Who was involved?• What Happened?• What is the “wow” factor?• Do we have approval from tenant to share their name/story?
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Are You Taking Advantage of Your 5-Star CANVA Account?
47
Red Sox Ticket Raffle
• Themed Event Collateral – Templates you can customize with your info and resize with one quick click to accommodate eBlasts, Twitter feeds, fliers, posters and more;
• Upload your latest creations to the CANVA site for all to use!
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Red Sox Ticket Raffle
• DOZENS of event-specific templates and examples from all 5-Star Managers
throughout the portfolio! No need to recreate the wheel.
• 5-Star Brand Colors and 5-Star Brand Fonts
• Quickly insert: 5-Star, CBRE,
CBRE Global Investors Logos and more
• CANVA Help Site:• Tutorials• FAQs and morehttps://support.canva.com/troubleshooting
What you’ll see on the Site:
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Red Sox Ticket Raffle
• 5-Star Branded Templates• Newsletter• Presentation – creates png/PDF you paste into Powerpoint• Letterhead• Welcome Sign
What you’ll see on the Site:
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Managing Tenant ExpectationsDuring Capital Improvement
…and Some Terrific Solutions!
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Red Sox Ticket Raffle
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100 High Street
5-Star Configuration Flyer
4-page Brochure
Grand Opening EventLobby Board
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400 South Hope
• Scope of Work? Wellness Center
• When will it be completed? Complete
• What tools or programs or events did you use to keep tenants happy and informed about progress?
• Visited beginning/end of fitness sessions to discuss the status updates with tenants.
• Created distribution list specific to fitness session attendees
• Provided status updates via communique, captivate screens and lobby directory
Managing Tenant Expectations During Capital Improvements
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Met Park
• 5-Star conference center build outis officially done!!!
• We are hosting our Open House, Friday, March 11th! This event will be catered and we will be presenting our final 5 Star lay out, 2015-2016 capital projects, and the new work order system, Axis. We want the tenants to look forward to our new building improvements.
• We are also hosting a private tenant lunch/event for our neighbor tenant, thankingthem for putting up with the construction.
Managing Tenant Expectations During Capital Improvements
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Met Park
VIP Tenant Event Invite
VIP Event Accordion Take Home
Construction ProgressElevator Screen
VIP Tenant Event Welcome Board
Construction Progress Flyer
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The Landing at MIA
• Scope of Work? 5-Star Center, 5-Star Fit, lobby remodels, recladding of 5 single story buildings, elevator modernization
• Conference and fitness centers completed in November, 2015. Remainder will be completed in Q1 or early Q2 2016.
• What tools or programs or events did you use to keep tenants happy and informed about progress? Communication most important thing.
• Consistently distributed emails to tenants advising them of upcoming work
• Improvements Update column in the newsletter included pictures of the progress.
• Elevator signs, lobby signs , and large “gator sign” on exterior part of property.
Managing Tenant Expectations During Capital Improvements
5-Star Fit Flyer
Lobby Boards
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The Landing at MIA
Capital Improvements Timeline
Construction Sign
Name Change eBlast
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The Landing at MIA
Rendering Boards
Displayed in Each Building
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Peer to Peer TrainingBoston Hosts Norwalk, CT
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• Agenda: – Vanessa Arrived at 125/150 CambridgePark Drive– Campus Tour– 5-Star Programs, Services, Amenities– Ins and outs, what to expect, how to learn more about your tenants and their employees, how
to utilize your local businesses to provide services– Planning for the future
• Q & A: What I wish I knew…• Some of the first steps I took as a 5-Star Manager up to now• Looking back on a year’s worth of chaos!
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Peer to Peer TrainingBoston Hosts Norwalk CN
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Peer to Peer TrainingCambridge Hosts Norwalk, CT
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• Site visit agenda -->• Similarities: advice that can be
shared across the map.• Differences: no one building is
the same.• Using each buildings
uniqueness to our advantage.• Getting in front of your
tenants – 5-star meet & greets• Your building’s demographic
and how to work with it.
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Peer to Peer TrainingBoston Hosts Norwalk CN
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It’s a Team Effort! Where Do you Fit In?
“As the 5-Star Manager, I want to offer intuitive service as well as a work-place that hosts dynamic shared spaces, wellness-driven activities and social gatherings that promote community.”
“As a Property Manager, I want the ability to better understand the needs of my tenants so that I can continue to provide world-class service.”
Tenant SPOC“As the Tenant SPOC, I want to provide timely and relevant communication on all building activities to my co-workers.”
Property Manager 5-Star ManagerGlobal Investors
5★ Brochures AVAILABLE now! Let us know how many you need and we will ship to your attention
5★ Website LIVE now! http://5-starworldwide.com/home.axis
“As an Owner/Operator, I want to continuously seek ways to increase the value of my property and lead the industry in renewals and leasing.”