june 2011 - tloma
TRANSCRIPT
June 2011
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President’s MessageBy Marsha HempelItishardtobelievethatwehavereachedthemidpointof2011already!DoyoufindyourselfrushingtomeettheneedsoftheofficeandyourpersonallifeasIoftendo.....Read More
TLOMA Conference News / Photo Gallery 2011
Professional Development For Law ClerksBy Catherine D’AversaOverthe last tenyears, theroleof the lawclerkhasbecomemoreandmore importantandmainstreamintheclientserviceindustryforlawfirms.Thelowcostandhighefficiencyoflawclerksmakesthema....Read More
The Mobile Professional … Staying Connected When On The RoadBy Jeff WienerHaveyouevertriedtogoawholeweekendwithoutcheckingyouremail,faxesorcheckingforvoicemailmessages?Inthisageofconstantconnection,itseemsthatsuchdisconnecteddisciplineisourgenerations’....Read More
The Ergonomic Law OfficeBy Adam LabelleErgonomicsisthescientificdisciplinethatexaminestheinteractionbetweenhumansandtheirenvironmentandtheprofessionthatappliestheory,data,principles,andmethodstodesigninorderto.....Read More
Play By Play – The Real Deal On The PlayBookBy: Charles BennettThePlayBookwaslaunchedtolukewarmresultsonApril19,2011.HavingreviewedthePlayBookthereismoretothistabletthanmeetsthe.....Read More
Impression Management And Role TransitionBy Diane CraigCharismaticleadersoperateinastateofcontinuousevolutionandchange.Newroles,newpositions,newcorporations:changecantakemanyforms.Theseleadersaremenandwomenwithexecutive.....Read More
Inside this Issue
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President’s MessageBy Marsha Hempel
Itishardtobelievethatwehavereachedthemidpointof2011already!DoyoufindyourselfrushingtomeettheneedsoftheofficeandyourpersonallifeasIoftendo?Hopefullyyouwillbeabletotakealittletimetoenjoythe“lazy,hazy,crazydaysofsummer”yettocome!
WehavetakenatallyofnewmemberswhohavejoinedTLOMAthisyear,andarepleasedtoreportthatourmembershiphasgrownby23newmembers.ThesenewmembersbringfreshperspectivesandideastoourAssociation,andwelookforwardtogettingtoknowthemwell.OurMentorprogramisimportantfornewmemberstoassisttheminintegratingwell.BeingaMentorisanawardingexperience.BysimplycallinganewmemberandinvitinghimorhertoattendthenextSIGmeetingorGeneralMeetingwithyou,andintroducingthenewmembertoothermembers,youhaveformedanacquaintanceorfriendshipwhichwillhelpthenewmembertremendously.Doyourememberhowuncomfortableitcanbetowalkintoaroomfullofpeopleandnotknowanyone?SharingyourTLOMAexperienceswillgreatlyhelpanewmemberbecome fullyawareof thebenefitsaTLOMAmembershiphas tooffer. If youareinterestedinbeingaMentor,pleasecontactourVolunteerCo-ordinator,[email protected].
OurJuneNetworkingEventwasheldonJune3rdatJoeBadali’sRestaurant,andwaswellattended.Membersenjoyedthisevent,although Iamsuremanyweremissing thesunwehaveenjoyedonanoutdoorpatiointhepastseveralyears.Unfortunately,wewerenotabletosecureourusualvenueforthiseventduetoconstruction.Wehopetobeabletoreturntoapatioatmospherenextyear.
Plansforthe23rdAnnualTLOMAConferencetakingplacefromOctober26th–29thareinfull swing.Todatewehave81delegates registeredandattending theConferenceatBlueMountain.Weencourageyoutotakeafewmomentstoconnecttotheconferencewebsiteand review the excellent learning opportunities, exciting keynote speakers and events theConferencehastooffer.Welookforwardtohavingyoujoinusatthisbeautifulvenueforafewdaysofcontinuingeducation,networkingandrelationshipbuilding!
Itakethisopportunitytowishallofyouawonderfulandsafesummer!IfthereisanythingIcanassistyouwith,[email protected].
MarshaHempel2011TLOMAPresident
Marsha Hempel
Early Bird DrawTheSummerNetworkingeventatJoeBadali’s,heldonFriday,June3rd,wasagreatsuccess!Attendeesenjoyeddelicious food and networked with new and long-time colleagues. Everyone who attended received a TLOMAconferencelipbalm,and some of uswonsomegreatprizes!CongratulationstoJoanne TrudelonwinningtheEarlyBirdDraw!
Networking Event Slide ShowDidyoumisstheslideshowofpastconferencehighlights?Clickheretoseewhatyoumissed.
RegistrationThe2011TLOMAAnnualConferenceiswellunderwayandwearehappytoadvisethatasofJune3rd,77ofyourcolleaguesareregistered.Toseewhoelseisattending,clickhere.Forprivacyreasons,theregistrationlistrequiresapassword,whichhasbeenprovidedtomembersonlyinaseparateemail.
A Special Message from our Keynote Speaker, Michael KerrMichaelKerrhaspreparedapersonalConferencemessage forTLOMAMembers.Pleaseclickon the linkbelow–besuretowatchtheentiremovieclip-hesavedthebestforlast!Thepasswordissummit
http://blip.tv/humor-at-work-/greetings-from-keynote-speaker-michael-kerr-5235326
Members’ Conference Trivia19TLOMAmembersparticipatedintheConferenceTriviaandwehavethreeluckywinnerswhoreceivedashoppinggiftcertificate.Theyare: Lorie Blundon Rose Naylor Karen Schrempf
Aspecialthankstoeveryonewhoparticipatedinthecontest:Pamela Harris, Karen Schrempf, Angela Andrianopoulous, Esterina Rossi, Rose Naylor, Joanne Pinellis, JennyTelesford,EdmundReid,KathyWellington,DorothyFitzgerald,LindaRyan,CatherineO’Neill,LyndaDame,RachaelBruce,GerryTipold,BerniceDurdin,JoanO’Brien,TeresaKrupa,LoriBlundon.
Sorry Gerry, Vanna White is not one of the props at the “R U Game” Show.
Vendors’ Conference TriviaWecannotforgetourVendors.Remember,withoutvendorparticipationattheTLOMAConference,wewouldnotbeabletooffersomuchforsolittle.
All vendorsonourdatabase,weresent theVendors’ConferenceTrivia.The followingvendorsparticipated in thecontest: MeganKerr,Medcan Clinic RickJordan,Tenet Computer Group Inc. CraigFisk,Ricoh Canada NelsonCoombs,Oncorp DarceyLoates,Loates Photo and Designs GretchenNewman,Carswell KalvinMacLeod,Cubicle Fugitive
Congratulations!!Wehopetoseeyouallattheconference!Formoreinformationandtoregister,pleasevisithttp://conf2011.tloma.on.ca/
….. and the winners are:
Tenet Computer GroupMedcan ClinicCarswell
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Professional Development For Law Clerks By Catherine D’Aversa
Overthe lasttenyears,theroleofthe lawclerkhasbecomemoreandmoreimportantandmainstreamintheclientserviceindustryforlawfirms.The low cost and high efficiency of law clerks makes them a valuable
resourcetolawfirms.Becauseofthepressurefromlawfirmclientstoprovide“value-based”billing,moreandmoreworkisbeingdelegatedfromtheassociateleveltothelawclerklevel.Asaresultofthis,acloselookattheprofessionaldevelopmentoflawclerksisessential.
Youmayaskwhyweneedaprofessionaldevelopmentplanforourlawclerksandtheanswerisquitesimple. Inordertoprovidelowcost,efficient legalservicestoourclients,wemustlookatthecompetenciesoftheresource,beingthelawclerk.Lawfirmsshouldensurethatineachareaoflaw,theyhavecompetent,highlyskilledlawclerksatvariouspracticelevelssothattheyareabletooffercompetitivehourlyrates,blockfeesandprojectfeesforthemanyservicesprovidedtolawfirmclients.Lawfirmsshouldestablishretentionstrategiesandoffercontinuingeducationanddevelopmentfortheirlawclerksinordertomeettheneedsofthelawyerstheyreporttoandtheclientstheyservice.
Inestablishingalawclerkprofessionaldevelopmentplan(the“Plan”)itisimportanttolookatthegoalsthatyouwanttoachieveandthelawyer/clientserviceneeds,forexample:
• Phasingoutthequasi-lawclerk,ie.thoselawclerkswhoarealsodoingassistant workorassistantswhoarealsodoinglawclerkwork.
• Creatingconsistencyinbillableandrevenuetargetsforalllawclerksinthefirm.
• Providingcontinuingeducationandtraining(legalwriting,legalknowledge,technical knowledge,systemsmanagement,timemanagement,docketingpractices,coaching) andestablishaformalcurriculumforeachskilllevel.
• Establishingcompetenciesatvariousskilllevelsandsettingbillableratesbased ontheskillsetandsophisticationofworkforeachlawclerk(whichclientswillfind attractiveinthecompetitivemarketoflegalfees).
• Creatingspecificjobdescriptionsandattractivecompensationpackagesbasedon thelevelofwork,skillsetandresponsibilitiesofthelawclerk.
• Creatingasuccessionplan.
• Creatingaperformancereviewprocesswhichensuresthatalllawclerksarereviewed withthesamecompetencies,goalsandtargetsinmind.
ThePlanwouldalsoprovideforstructuredbonusplans,perksandcompensationforspecialprojects.Thiswillresultinlawclerksbecomingmoreengagedandinturn,theperformance,qualityofwork,commitmentandrevenuegenerationofthelawclerkwillincrease.Asuccessfulcompensationplanwillalsoresultinhighretention.
Thecurriculummaycontainthefollowingareasofeducationandtraining:
• PracticeManagement • RelationshipEffectiveness • TechnicalandSubstantiveSkills • DocketingStrategies • PersonalEffectiveness • LeadershipEffectiveness
Thedefinedskilllevelofthecompetencieswillincreasewitheachleveloflawclerkexperience.WhowouldmanagethePlan?ALawClerkDirector/Manager(the“Manager”)woulddevelop,maintainandmanagethePlan.
www.tloma.com 8 June 2011
TheManagershouldbeknowledgeableinthelawclerkroleandvariousresponsibilitiesandbefamiliarwiththetypeofworklawclerksareassignedandtherequiredcompetenciesforeachskilllevelintherespectivepracticeareasofthelawclerks.TheManagershouldhavespecificexperienceandknowledgein:
• Revenuegeneration • Establishingbillablerates • Administeringtheannuallawclerkperformancereviewprocessandpolicies • Providingtraininganddevelopment • Analyzingproductivity/profitability • Compensationadministration • Creatingannualbudgets • WorkingwithPracticeGroupChairs • Successionplanning
ThePlanwouldincorporatethefirm’s
• Strategicplan • Annualbudgetandrevenuegenerationgoals • Lawclerkcompetenciesandcurriculum • Performancereviewandassessmentoflawclerks • Theneedsofthelawyersandtheirclients
Inordertodevelopalawclerkprofessionaldevelopmentplan,ananalysisofthefollowingissuggested:
• Trainingandsupportrequiredforeachlawclerktosuccessfullymeetthe requirementsoftheappropriatelevelofthatposition.
• Performanceofthecurrentlawclerksinordertoidentifythelawclerkswho,after beingassessed,monitoredandreceivingtheappropriatetrainingandsupport,arenot successfulintheirpositionforappropriateaction.
• Delegationandorganizationofallocationofworksothatthelawclerkisreceiving theappropriatelevelofwork,andtheappropriateamountofwork,inordertobe successfulinmeetingtheserviceneedsaswellastherevenueneedsofthefirm.
• Relationshipbetweenthelawclerksandthelawyersinthepracticegroupto determinewhetherthelawyersareappropriatelyutilizingthelawclerkresource.
• Billingratesandbillingtargetsofthelawclerks.Thesewillincreaseastheability ofthelawclerks,assignmentofworkandthesophisticationofworkincreases. Thebillingratesandtargetsshouldbeassessedannuallyinconjunctionwithannual budgetpreparation.
• Assigninglawclerkworkcurrentlygiventothelegalassistants,leavingthelegal assistantsadditionaltimetosupportthelawyers.Thiswillreducetheratioof assistantstolawyersandincreasetheprofitabilityofthefirm.
• Legalassistantswhohaveanaccreditedlawclerkdiploma/certificatewithaview todeterminingwhethertheywillmeettherequirementsandcompetenciesofa lawclerkpositionavailableinthefirm.Alegalassistantifassessedatfulfilling thelawclerkcompetencylevel,canbereassignedtoalawclerkpositionas available,therebyeliminatingtheneedforrecruiting.Thiswillalsoenhancethefirm’s successionplanning.
OncetheLawClerkCompetencies,CurriculumandProfessionalDevelopmentPlanaredeveloped,implementedandtheprocessevolves,thefirmwillenjoyhighlyskilled,profitablelawclerksthatwillbringanincreasedvaluetothefirm.ThePlanwillprovidethefirmwithlawclerksthatmeetthefirm’sexpectationsandastructurethatenhancesthepracticeoflawforeveryoneinthefirm.Mostimportantly,thelawfirmwillhavealowcostandhighefficientlegalresourcethatitcanofferitsclients.
Catherine D’Aversa has worked in the legal industry for more than 32 years as a law clerk and Director, Corporate Services.Catherine recently retired to launch her consulting business using her extensive skills in increasing profitability and productivity of the law clerk resource. Catherine’s article, “Professional Development for Paralegals/Law Clerks”, was recently published in the April, 2011 issue of the IPMA magazine. Catherine can be reached at [email protected].
www.tloma.com 9 June 2011
2010 PLATINUM SPONSOR The Mobile Professional … Staying Connected When On The Road By Jeff Wiener
Haveyouevertriedtogoawholeweekendwithoutcheckingyouremail,faxesorcheckingforvoicemailmessages?Inthisageofconstantconnection,itseemsthatsuchdisconnecteddisciplineisourgenerations’herculeanfeatofstrength.
Nevertheless,thisneweraofmobileprofessionals—livinginourconnected,instant,get-me-the-info-nowworld,whereanythinglessthanimmediateistoolong—comeswithitsuniquesetofchallenges,asweareallforcedtoprocessaconstantdelugeofinformationfromTwitter,blogs,Facebook,cellphones,twinning,voicemail,faxestoone’shandheld…it’senoughtomakeanyonescream,“HELP!Ineedtodisconnect!”
Whilenoneof us like feelingenslavedby the technologydesigned tohelpmakeour liveseasier,istheanswerreallyassimpleasturningoffthephoneorshuttingdownthecomputer?IknowformyselfthatevenwhenI’mnotattheofficeIoftengiveintotheurgetocheckmyiPhonetoseeifIhavemissedanyimportantcallsoremails.
Butamidstourdesiretoopineaboutsimplerdays,perhapsitstimetorethinkthedefinitionofdisconnection,andadmittoourselvesthatforthesakeofourbusiness,nay,ourlivelihoods,weneedtostayconnected.Whilemanyofusmayhaveviewedtheumbilicalcordlikeconnectiontoourphonesasaproblem,itclearlyhasapositivesideaswell,allowingustobalanceamoreflexiblework/lifeschedule.
Withallgeneralitiesaside,thereismuchthetelecommunicationsmarketcanofferthelegalindustry,allowinglawyerstoconnecttoclientswhileworkingremotely,allthewhileprovidingthemwiththesamecommunicationtoolstheywouldhaveiftheyweresittingattheirdesk.
Cell Phone TwinningTherearefewcommunicationoptionsavailabletodaythatbetterembodytheredefinitionofdisconnectionforthemobileprofessionalthantwinning.AsI’msureanylawyerknowsthatconstantconnectionwithclientsiskey.
Twinningisafeaturethateffectivelyturnsone’scellphoneintoadeskextension,meaningthatwhenacallisplacedtoyourdeskset,yourcellphoneringsaswell.Whenyouansweryourcellphone,thedesksetstopsringing,andviceversa.
Thebenefitsofthisfeatureareclearinthisnewageofdisconnection,asitallowslawyerstobreakthechainsthatbindthemtotheirdesk,allowsthemtoworkremotely,andallowsthemtospendmoretimewiththeirfamily…withoutneglectingtheirclients.
Whileitsnotquitetotaldisconnection,it’sthenextbestthing,andinatimewhenmybusinessneedstobeconstantlyconnectedlestyoulosevaluableclientstotheone’sthatare,twinningisanoptionyousimplycan’tlivewithout.
SoftPhoneAsthenameimplies,aSoftPhoneisasoftware-basedphone,autilitythatallowsthemobileagent tostayconnectedto theofficewhileon theroad,working fromhome,oreven fromwithintheoffice.
www.tloma.com 10 June 2011
Inessence,yourofficeextensionnowresidesonyourlaptop,andwiththeadditionofaUSBheadset,youcannowmakeandreceivecallsdirectlyfromyourcomputer.Allcallsoriginatefromtheoffice,soevenwhenagentsareworkingfromhomeorontheroad,theystillappearasiftheyareintheoffice.
Unified MessagingTheideabehindUnifiedMessagingisthatitwillallowaccesstoyourvoicemail,faxes,andemail messages from both your desktop or handheld. In many cases we assign a uniquetelephonenumbertoactasapersonalfaxline,andanyfaxdocumentssentdirectlytothatfaxnumberwillterminatedirectlytothelawyersinbox,bothontheircomputerandhandheld.Noneedtorunbacktotheofficetocheckforfaxes.Yourclient’ssigneddocumentisnowaccessiblewhereveryoumightbe.
WhiletherearemanyotherfeaturesthatanewphonesystemhastoofferwhichIwillcoverinafollow-uparticle,theoneslistedaboveaddresshowtostayconnectedinamobileworld.
This article was written by Jeff Wiener, President of Digitcom. Digitcom has been selling voice and communication solutions since 1991. You can find more information about Digitcom at Digitcom.ca, or by visiting their blog at TheTelecomBlog.com
The Ergonomic Law Office By Adam Labelle
Ergonomicsisthescientificdisciplinethatexaminestheinteractionbetweenhumansandtheirenvironmentandtheprofessionthatappliestheory,data,principles,andmethodstodesigninordertooptimizehumanhealthandoverallsystemperformance.Itistheroleofaneronomisttoenhancethehumanexperiencebyensuringtheproperfitbetweenaworkerandatool,environment,ortask.Anergonomicworkenvironmentisoneinwhichaworkercanperformatask in thesafestandmostproductivewaypossible.Environmentswithpoorergonomicdesigncan lead tobothhumanhealtheffects, suchasMusculoskeletalDisorders (MSDs),andinefficiencies,suchasadecreaseinproductivity.
Neverbeforeinhistoryhasthehumanraceledamoresedentarylifestylethanwedotoday.Wesitinourcaronthewaytowork,wesitatourcomputerforthebetterpartoftheday,andthenwesitinourcaronthewayhome.Themodernlegalfirmthatisfilledwithnewtechnologiesandworkstationshaschangedthewayinwhichworkersspendatypicaldayintheiroffice.Perhapsofthemostsignificanceissimplytheincreasedamountoftimethatworkersspendinteractingwiththeircomputerintheiroffice.Manyemployeesreportspendingupto8+hoursadaysittinginachair,operatingakeyboardandmouse,andviewingacomputermonitor.
Indeedtheeffectofaworker’sincreasedexposuretocomputershasresultedinanincreasedknowledgeof thephysicaleffects that ithason theirbodies.Fromrepetitivestrain injuriessuchastendonitisorCarpalTunnelSyndrome(CTS),tobackinjuriessuchasDegenerativeDiscDisease(DDD)andsciatica,discomfortandinjuriesthatarisefromergonomicriskfactorsintheofficeenvironmentarenumerous.Attheendoftheday,thehumanbodyhasevolvedtofunctioninaverydifferenttypeofenvironmentthanmodernworkersfindthemselvesintoday.
One of the fundamental design challenges in today’s modern office is the standard worksurface height. Our population ranges in height from less than 5”0 to more than 6”6,andyetnomattertheworkersheight,theyallworkatthesamestandard29.5”desk.
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www.tloma.com 11 June 2011
Clearly,oneworksurfaceheightisnotappropriateforapopulationthatrangesinheightbymorethan18”.Infact,a29.5”worksurfaceheightcorrelatestotheseatedelbowheightofa6.4”male (asanaside, that represents less than5%ofourpopulation!). Inmany lawfirms theaveragelawyerstoadministrativestaffratiois2:1-5:1.Asaresult,lawyersaretypingtheirownvolumesofmotionsandbriefsthaneverbefore.Thistranslatesintothousandsofkeystrokesandmouseclicksperday.Workstationdesignhasrapidlyevolvedwithinfirmsascomputerusehasdrastically increasedacrossall job functions.Of themany job functions thatexistin theofficeenvironment,prolongedand repetitiveuseof thekeyboardandmousecausesignificanthigh-riskposturalimplicationsthatcantaxthemusculoskeletalsystem.Operatingakeyboardandmouseposerisktodiscomfortand/orinjuryduetotheoverpronationoftheforearm,contactstressthroughtheforearmandwrist,deviationsofthewrist,andrepetitiveuseofthefingers.Forworkersthatspendprolongedperiodsoftimeoperatingakeyboardandmouseonthesurfaceofastandardworkstation,additionalposturalproblemsariseintheshoulders,torso,andspine.Placingthekeyboardandmouseonthesurfaceofastandardworkstationcanleadtoperchingontheedgeoftheseatpan,flexionofthetorso,elevationoftheshoulders,andextensionoftheelbows.Theseposturalproblemswhencombinedyieldhighlevelsofemployeediscomfortandriskforinjury.
Traditionalhighbackcushionchairsintendedforhigh-levelclientmeetingshavebeendeemedinappropriate for prolonged computer use and have required redesign. Without guidance,proper work tools and training, employees tend to self diagnose their discomforts andreconfigure theirworkstations,oftenyieldingpoor results.Thispracticenotonlynegativelyimpacts the aesthetics of the space, but also ultimately costs organizations thousands ofdollarsperworkstationincostlyretrofits.
While postural problems and associated injury mechanisms are fairly complex, the designsolutions are relatively simple to implement. Workers should have control over theirenvironments, including theirhandandwristposition,monitorposition,and individual lightlevel. Selecting a chair that is easy to adjust and that provides support and movement isfundamentallyimportantforcreatinganergonomicworkenvironment.Becauseourpostureis very often dictated by what we are looking at and what we are doing with our hands,positioning the keyboard, mouse, and monitor at the appropriate heights, distances, andanglesisofparamountimportanceinachievingneutralsittingandworkingpostures.Inordertoensurethatworkersgetthevalueofergonomicworktoolsandsetup,educationonkeyergonomicconceptsisparamount.Heighteningtheawarenessofergonomicsacrossalllevelsofanofficeiskeyforinstitutingasuccessfulergonomicsprogram.
Challengingyourfirmtodesignhighperformanceworkenvironmentsthatcanaccommodate95%ofthepopulationwillnotonlyimproveworkercomfort,productivityandreducecosts,itwillalsopreservetheoriginaldesignvisionofthespace.Enhancingthehumanexperiencewillquicklydifferentiateyourfirmfromthecompetitionwhileattractinghigherqualitycandidatesandresultinginhigherlevelsofemployeeretention.
Humanscale is a global leader in ergonomic design and services and is based out of New York City. Adam Labelle is an Associate Ergonomist with Humanscale and is based in Toronto, ON. He can be reached at [email protected]. www.humanscale.com
www.tloma.com 12 June 2011
Play By Play – The Real Deal On The PlayBook By Charles Bennett
The PlayBook was launched to lukewarm results on April 19, 2011. Having reviewed thePlayBookthereismoretothistabletthanmeetstheeye.
The PackagingThe PlayBook comes in 16, 32 and 64GB models. The first model reviewed was 16GB.This model used for about 2 weeks. In doing so, it became apparent that the 32GB is amoreappropriatemodelasfilescanbestoredonthePlayBookforlateraccess.FilescanbeWord,Excel,PowerPoint,Email,Graphicfiles,Movies,Videos,Pictures,Musicandsoon.Dependingonhowmuchofthismaterialiscollected,the32GBor64GBmodelwouldbebest.
ThePlayBookhasanicefeeltoit.Thescreeniscrystalclearandveryeasytoread.Speakersareattheleftandrightsideofthescreenandexhibitsurprisinggoodfidelity.Onthetopisapowerbutton,whichisverydifficulttouse,andthereisanupanddownvolumecontrolalongwithamutebutton–allthreeveryeasytouse.Atthetoprightistheheadphonejack.
Alsonearthetopoftheunitonthefrontisacamera–onthereverseside,anothercamera,bothcapableofstillpictureandvideocapture.
ThePlayBookislessthanhalfthesizeofasheetofpaper.Theunitweighsabout385grams(about2.5ozshyofapound).ThefeelofthePlayBookissolid.Screenclarityisexcellentandonparorbetterthanwithanyotherdeviceinthetabletcategory.Thepowerbuttonisreally,reallystiff.Youhavetopressitquitehardtogettheunittopoweruporpowerdown.Otherthanthat,thePlayBookgetshighmarksfromahardwareperspective.Itisaplatformwithalotofpotential.
Set upThePlayBookisnotaniPad.ItisnotanAndroidphone.ItisaPlayBook.ManyofthereviewsmakecomparisonsbetweentheiPadandthePlayBookwhichisunderstandable,butdoesnot take intoaccount theaudience forbothdevices.ThePlayBook isbuilt forBlackBerryusers,whoareusuallycorporatetypesonBlackBerryservers,althoughthereareanumberofconsumerunitsinthemarketalso.Thisarticleisfocusedonthatperspective.
ThePlayBookarrivesnearlyfullycharged.Thereisawarningtoensuretheunitisunderpowerwhenupgrading thesoftwarebut there isamplepower for thatbeforecharging.WhenthePlayBookisfirstturnedon,aWi-Finetworkmustbepresentandsetup,thusthefirstthingthatmustbedoneistosetupaWi-Finetwork.TheunitreliesonWi-Fiforwebaccess,accesstoBlackBerryAppWorldandforsoftwareupdates.This isn’tstrictly truebut fromasetupperspective,Wi-Fiisrequired.
OnthebottomareHDMI,USBandaccessoryports.
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ThePlayBookdisplaysasetofscreenswhichgraduallytakeyouthroughtheconfigurationprocess. TheWi-Fi screen is shownbelow.Notice theSwipe toContinuemessageat thebottomwhichiscommontothesetupprocess:
In theabovescreenshot theconnection is toabusinesswirelessnetworkusing theWi-Fipassword.Whenthepasswordpromptappears,akeyboard isdisplayedonthePlayBook.Thekeyboard typeswhat you type.Therearenosuggestedwordsas you typeand theredoesnotappeartobesuchafeatureonthePlayBook.IthinkthisisanoversightsinceotherBlackBerry’s suchas theTorchhave this feature.Keyboardoptionsallow for theuseof aQWERTY,QWERTZorAZERTYkeyboard.
OncetheWi-Ficonnection ismade,theDateandTimeareautomaticallyset.Theycanbeadjustedifneedbe.
ApromptfortheBlackBerryIDappearsnext.ThenameisabitofamisnomerasitdoesnotpertaintotheBlackBerryHandheldortothePlayBook,butinsteadtoBlackBerryAppWorld.BlackBerryAppWorldissimilartotheAppleAppStoreinthatitallowsyoutobrowsedownloadandinstallnewapplicationstothePlayBookorBlackBerryhandheld.
WheneveryouseeBlackBerryID,thinkAppWorld.IfyoudonothaveBlackBerryAppWorldonyourBlackBerry,youwillneedtodownloaditatthispoint.Google“BlackBerryAppWorld”fromyourBlackBerryandyouwillbetakentothewebsitewhichwillprovidethedownload.
www.tloma.com 14 June 2011
OnthePlayBook,choosealanguageandagreetotheAppWorldagreement.Oncedone,youwillhavetheopportunitytocreateaBlackBerryIDorsignintoAppWorldusingtheBlackBerryIDalreadycreated.
TheBlackBerryIDistheprimaryemailassociatedwiththeBlackBerryaccountthatyouown.Thepassword iswhateverpassword thatyouhavechosen for thisservice.Thus,youcaneithercreateanewBlackBerryIDatthispointorsignintoBlackBerryAppWorldifyouhavepreviouslycreatedaBlackBerryIDontheHandheld.TheonscreenkeyboardisshowninthediagrambelowalongwiththesignupforAppWorld.
Oncethis iscompleted,theunitwillbegindownloadingthe latestversionoftheTabletOSwhich,atthetimeofwritingisshownbelow:
TheOSupgradesarequitelarge.Expecttowaitabout15-20minutesfortheentireupgradeprocesstocomplete.Whenitdoes,thePlayBookwillautomaticallyreboot.
Uponrebootthereisabrieftutorialthatwillletyouknow:
1.Howtobringupthesetuporothermenusspecifictoaprogrambyswipingfromthe topoftheframetowardsthemiddleofthePlayBook.
2.Howtominimizeandapplicationbyswipingfromthebottomframetowardsthe middleofthePlayBook.
Thesetwooperationsworkinanyorientation(portraitorlandscape).Theoperationsarefairlyintuitiveandworkwell.
Inthenextinstalment,wewillcovertheBlackBerryBridge–theprogramusedtoallowaccesstotheBlackBerryhandhelddevicefromthePlayBook.
This article was taken from our Blog available at www.triella.com, option Blog. Triella is a VMware Professional Partner, Microsoft Certified Partner, BlackBerry Alliance Partner, Caseflow Reseller and Authorized Worldox Reseller. © 2011 by Triella Corp. All rights reserved. Reproduction with credit is permitted.
www.tloma.com 15 June 2011
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Impression Management And Role TransitionBy Diane Craig
Charismaticleadersoperateinastateofcontinuousevolutionandchange.Newroles,newpositions,newcorporations:changecantakemanyforms.Theseleadersaremenandwomenwith executive presence — and they really get around. By definition, charismatic leadersare movers and shakers. They have the ability to influence or inspire others positively, byconnectingwiththemphysically,emotionallyandintellectually.
Andwhatenablesthesecharismaticleaderstotransitioneffectivelyisakeenawarenessofimpressionmanagementor “personalbranding” thatstrengthens theirexecutivepresence.Farmorethanasolidbaseofknowledgeandskills,executivepresenceincludesbehaviour—impressionmanagement,self-awareness,socialawarenessandrelationshipmanagement.Thentherearethecompetencies,credibilityandtrust.Ofcourse,there’sthelookofsuccess,thedressanddemeanor.Executivepresenceis,inaword,complex.
Impression management, of all the hallmarks of executive presence, is one of the mostchallenging to master. It’s the technique used to both build and impact the image othershaveofaperson—hisorherpersonalbrand.AspiringleaderstoCEO’s—oftenconsiderimpressionmanagementtop-of-list.Coachingisrecognizedasthenumberonedevelopmentaltoolforcreatingthispersonalbrand.It’snotinterventionorcriticismaconsultantprovidesbutfeedback,throughthebriefbutstrategicallianceoftrustformedwithclient.
Impressionmanagement training instillsbothanacutesenseofselfandsharp-wittedness.Bodylanguageiskeyforbothsignalsgivenandreceived.Facile,nimbleresponsestosocialcuesareameasureofskillfultechnique.Peoplewhocloselymonitorthemselves,regardlessofthesituation,arecalledhighself-monitors.Theycanswitchonandoffaccordingtosocialdemandsandexpectationsbutmostimportantly,theyhavelearnedtomodifytheirbehaviourandspeechtosuitthecircumstances.So-calledlowself-monitors,bycomparison,maybeless observant, oblivious to their surroundings or even disdainful of withholding their truefeelings.
High self-monitors do well in periods of transition or change. Because of their impressionmanagementskills, theyaremastersof relationshipbuildingandmoveeasily throughnewterritoriestoforgealliances.Iwanttoemphasizethatimpressionmanagement,liketheotherqualitiesofexecutivepresence,isalearnedskill—thereisnospecialgeneorDNA.Leaderstodayaremade,notborn.
Detractorsofimpressionmanagementsometimescallitmanipulativeandartificial.Idisagreeandwouldsuggest theyreallymisunderstandthepurpose.We’veallseenthosemeltdownmomentswhenaseeminglyunshakeablepoliticianor leader justplain loses it. Impressionmanagementtrainingstrivestopreparetheindividualforconsistencyandtominimizethesemomentsofpotential“collateraldamage.”
As Iwatchsuccessful leadersnavigateunchartedwaters, I see thebenefitsof impressionmanagement.Bycreatingapersonalbrand,theseskilledmenandwomenarebuildingtheirreputations.Promotionanditsaccompanyingchangesareanaturalbyproductofthismagneticforcewecallexecutivepresence.Ultimately,personalbrandingisalifetimeoccupation.
Diane Craig, is President and founder of Corporate Class Inc., Diane has been on a 30-year journey as an image management expert. She has designed, created and implemented a comprehensive series of programs to polish the professional image of today’s business leaders. To learn more about Diane, please visit http://www.corporateclassinc.com.
PresidentMarshaHempelBus:416-367-6396 Fax:416-361-2793Email:[email protected]
Vice-President KarenGerhardtBus:416-947-5048 Fax:416-365-1876Email:[email protected]
Past PresidentChristlMittendorferBus:416-364-6211 Fax:416-364-1697Email:[email protected]
Treasurer/Finance SIGStephenFirthBus:416-595-2124 Fax:416-204-2896Email:[email protected]
Facilities SIGTinaPackBus:416-216-2313 Fax:416-863-4592Email:[email protected]
Human Resources SIGGinetteBattikhaBus:416-601-2376 Fax:416-867-3076Email:[email protected]
Technology SIG DeanMcCarthyBus:416-218-9587 Fax:416-225-3910Email:[email protected]
Marketing SIGMarkHunterBus:416-369-4302 Fax:416-864-9223Email:[email protected]
Director of Administration LizBarringtonBus:416-410-1979 Fax:905-472-5115Email:[email protected]
Volunteer Co-ordinatorBrittaSchueleinBus:416-814-6759 Fax:416-861-0455Email:[email protected]
2011 TLOMA
Board of Directors
www.tloma.com 16 June 2011
August 2011 - August 3, 2011September 2011 - September 7, 2011October 2011 - October 5, 2011November 2011 - November 9, 2011December 2011 - December 7, 2011
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2011 Website Committee
Stephanie Williams ChairBus:416-216-0210 Fax:416-368-6302Email:[email protected]
Mary DaRosaBus:416-595-2073 Fax:416-977-3316Email:[email protected]
Mark Hunter Bus:416-369-4302 Fax:416-864-9223Email:[email protected]
Paul Page Bus:416-646-7402 Fax:416-646-7403Email:[email protected]
Josephine Schembri Bus:416-862-4839 Fax:416-863-1938Email:[email protected]
Dean McCarthy Bus:416-218-9587 Fax:416-225-3910Email:[email protected]
Nat McLellan Bus:416-595-2146 Fax:416-977-3316Email:[email protected]
Millie Waicus Bus:416-957-1161 Fax:416-361-1398Email:[email protected]
Don Allan Less than 20 Bus:416-369-7855 Fax:416-863-1009Email:[email protected]
Cheryl Brass 100+ Bus:416-862-6671 Fax:416-862-6666Email:[email protected]
Mirella Canavan 50 to 99 Bus:416-865-6673 Fax:416-865-6636Email:[email protected]
Jan Chaffay Less than 20 Bus:416-860-8023 Fax:416-362-3757Email:[email protected]
Rose Devoe 21 to 49 Bus:416-581-8210 Fax:416-596-0592Email:[email protected]
2011 Compensation / Benefits Committee
Agnes Kawka Vice Chair (100+) Bus:416-862-3442 Fax:416-361-2387Email:[email protected]
Janice Rooney Chair 100+ Bus:416-863-4527 Fax:416-361-2387Email:[email protected]
John Rudell Less than 20 Bus:416-361-2909 Fax:416-364-2190Email:[email protected]
Jenny Tavares 100+ Bus:416-862-3632 Fax:416-369-7261Email:[email protected]
Salutation First Name Last Name Firm Name Billing City Title
Ms. Vanessa DeSantis CasselsBrock&BlackwellLLP Toronto HRGeneralist
Ms. Kim MacKay GowlingLafleurHendersonLLP Toronto TeamLead,Applications&Projects
Ms. Marie-Pier Richard HeenanBlaikieLLP Montreal Compensation&BenefitsAgent
Ms. Corin Roblin NortonRoseORLLP Toronto Director,CustomerService/Information Technology
Ms. Michelle Wagg McMillanLLP Toronto SecretarialServicesSupervisor
New Members List
Chuck WhiteChair Bus:416-862-4716 Fax:416-862-6666Email:[email protected]
Sandra Hatcher-MaherPast Chair Bus:416-941-5854 Fax:416-863-1241Email:[email protected]
Roz ChaslerVice Chair/Vendors Bus:416-216-1884 Fax:416-216-3930Email:[email protected]
Helen LeeHotel Bus:416-982-3811 Fax:416-982-3801Email:[email protected]
Nancy LioMarketing Bus:416-360-4739 Fax:888-683-2539Email:[email protected]
Deborah Davids SocialBus:416-595-7948 Fax:416-595-8695Email:[email protected]
Mary Lavis Todd Speakers Bus:416-367-1608 Fax:416-367-8821Email:[email protected]
2011 Conference Committee